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000-029 - Found of Applying Tiv Service Delivery and(R) Perfomance Mgmt Sol -09 - BrainDump Information

Vendor Name : IBM
Exam Code : 000-029
Exam Name : Found of Applying Tiv Service Delivery and(R) Perfomance Mgmt Sol -09
Questions and Answers : 120 Q & A
Updated On : February 22, 2018
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Note: Answers are below each question.
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  1. the ability of a service, component, or CI to perform its agreed-upon function when required

  2. the ability of a service, component, or CI to perform its agreed-upon function as defined in the service catalog

Answer: C


Which process tool and documentation can be used to align ITIL processes with Tivoli products?

  1. IBM Tivoli Unified Process

  2. IBM Tivoli Educator Process

  3. IBM Tivoli Process Alignment Product

  4. IBM Tivoli Process Management Product

Answer: A


An IT organization offers a server management service to its customers. The IT organization leases its servers from IBM. The service provides that an IT server analyst will work with the customer to specify a replacement server 3 months before the lease on a currently covered server expires. Which application can notify the customer and the IT organization that this activity must begin?

  1. Asset

  2. Inventory

  3. Item Master

  4. Escalations

Answer: D


A Change Manager must approve a change request. In which application is the process created which drives the notification?

  1. Asset

  2. Change Process

  3. Workflow Designer

  4. Configuration Item

Answer: C


What are two differences between a Configuration Item (CI) and an asset? (Choose two.)

  1. A CI can be the object of an action, while an asset cannot.

  2. The life cycle of an asset exists before and after the life cycle of a CI.

  3. The life cycle of a CI exists before and after the life cycle of an asset.

  4. A CI can be a primary object in a workflow process, while an asset cannot.

  5. A CI is primarily used for operational tasks, while an asset is used for both operational and financial tasks.

Answer: B, E


A process manager requests a Configuration Management Database Audit. What will be compared?

  1. authorized Configuration Items (CIs) and actual CIs

  2. authorized CIs and actual assets

  3. actual CIs and authorized assets

  4. authorized assets and actual assets

Answer: A


In a meeting with IT directors of various companies, there is a discussion about providing end users with a structured and searchable database of available services. Automated order fulfillment through automation of IT processes is also discussed. Which Tivoli product and subcomponent are the topic of this meeting?

  1. IBM Tivoli Service Automation Manager and Work Order

  2. IBM Tivoli Service Request Manager and Service Catalog

  3. IBM Tivoli Provisioning Manager and Development Toolkits

  4. IBM Tivoli Change and Configuration Management Database and Change Management

Answer: B


Which IBM Tivoli Change and Configuration Management Database application is used to plan, review, and report actual time and material for implementing changes or deploying new and standard configurations to existing assets?

  1. Change

  2. Problem

  3. Incident

  4. Configuration

Answer: A


IBM Tivoli Service Request Manager improves Service Desk efficiency by providing the ability to classify initial client calls and assign specific SLAs to them. To which process within IT Service Management does this refer?

  1. Incident Management

  2. Change Management

  3. Release Management

  4. Configuration Management

Answer: A


A company wants to ensure that its Tier 1 service desk manager is notified by e-mail when any incident or service request is within 1 hour of reaching its service level milestone. Which application automates this?

  1. Escalations

  2. E-mail Listener

  3. E-mail Notifications

  4. Key Performance Indicator Manager

Answer: A


A company's Change Advisory Board approves a change that requires the upgrade of a particular software within the infrastructure. Which process must be engaged to ensure that the change is executed?

  1. Release Management

  2. Problem Management

  3. IT Continuity Management

  4. Configuration Management

Answer: A


In IBM Tivoli Asset Management for IT, matches between IT assets and deployed asset attributes are identified, as well as discrepancies and variances between the two sets of records. What is this process called?

  1. Discovery

  2. Discrepancy

  3. Reconciliation

  4. Variance Reconciliation

Answer: C


Which IBM Service Management functionality is used to gather attribute information from Configuration Items and assets?

  1. Change

  2. Discovery

  3. Service Desk

  4. Configuration

Answer: B


How is Software Subscription and Support included with an IBM software license?

  1. Software Subscription and Support is not included with an IBM software license and cannot be purchased separately.

  2. Software Subscription and Support is included with each new IBM distributed software license [and Fixed Term License] obtained through Passport Advantage and Passport Advantage Express.

  3. Software Subscription and Support must be purchased separately with each new IBM distributed software license [and Fixed Term License] through Passport Advantage or Passport Advantage Express.

  4. Software Subscription and Support must be purchased separately after 6 months for each new IBM distributed software license [and Fixed Term License] through Passport Advantage or Passport Advantage Express.

Answer: B


The IBM Software Support Lifecycle contains policies for a technical support life cycle across more than 500 available key middleware products. Which two policies are available in the IBM Software Support Lifecycle? (Choose two.)

  1. Standard

  2. Extended

  3. Advanced

  4. Enhanced

  5. Maintenance

Answer: A, D


What is the minimum duration for product technical support if the Enhanced IBM Support Lifecycle Policy is applicable for an IBM product?

  1. 3 years, beginning at the general availability date of the version/release of the product

  2. 5 years, beginning at the general availability date of the version/release of the product

  3. 3 years, beginning at the planned availability date of the version/release of the product

  4. 5 years, beginning at the planned availability date of the version/release of the product

Answer: D

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