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000-428 - IBM Certified Specialist System z Technical Support V3 - BrainDump Information

Vendor Name : IBM
Exam Code : 000-428
Exam Name : IBM Certified Specialist System z Technical Support V3
Questions and Answers : 45 Q & A
Updated On : April 19, 2019
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000-428 IBM Certified Specialist System z Technical Support V3

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000-428 exam Dumps Source : IBM Certified Specialist System z Technical Support V3

Test Code : 000-428
Test Name : IBM Certified Specialist System z Technical Support V3
Vendor Name : IBM
Q&A : 45 Real Questions

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IBM IBM Certified Specialist System

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The overseas company Machines business enterprise, greater normal effectively as IBM, is an international leader in IT items and functions. It covers IT comprehensively, encompassing enterprise functions, middleware and operating techniques, computing systems, storage, cloud computing, and company analytics.

IBM grew to become called massive Blue, most likely on account of the colour of its mainframes within the late Nineteen Sixties. a few of IBM's most suitable-normal product brands encompass B2, Lotus, Tivoli and WebSphere. nowadays, the enterprise is making its identify wide-spread with Watson, IBM's cognitive expertise.

IBM certification software overview

a company as massive, greatly adopted and revered as IBM is sure to have a neatly-developed certification program, and certainly it does. The IBM professional Certification software boasts essentially 300 credentials.

in the past, IBM categorized its certifications in response to software, hardware, IBM PureSystems, options and "different." whereas individual certifications may also nonetheless fall into these well-known categories, certification classifications had been revamped to greater intently align with the business's product portfolio. IBM at present classifies its certifications throughout eleven leading classes:

  • Analytics
  • Cloud
  • Cognitive options
  • Commerce
  • world Financing
  • global know-how functions
  • protection
  • methods
  • Watson
  • Watson health
  • Watson information superhighway of things
  • Certifications are geared toward IT experts who implement, support or promote IBM items at the affiliate, professional and advanced expert (together with expert) tiers. Most certifications can also be completed by using passing one or two checks focused on a specific IBM utility, equipment or carrier, however some skilled-degree certs require as much as five exams.

    IBM exams and retake coverage

    IBM certification assessments are delivered via Pearson VUE checking out centers. An exam may additionally remaining 60 to a hundred and fifty minutes, encompass anywhere from 22 to ninety seven questions, and value $a hundred to $200. exam particulars fluctuate drastically across certifications, so we supply best excessive/low assistance right here, and examination costs may additionally change as of the first day of any calendar 12 months. examination prices also differ by geography, so candidates deserve to investigate expenditures for his or her localities.

    A candidate who fails an examination the primary time may additionally retake it as quickly as viable however must wait 30 days before making subsequent attempts. To support defray costs, IBM from time to time offers a Take It again merchandising wherein candidates can retake an examination without charge in the event that they fail the first effort. IBM has also been standard to present exams at no cost at movements such as InterConnect 2017. Seating is frequently restrained, so fascinated experts should still take a look at event choices and register early.

    IBM makes navigating certification handy with webpages committed to its certification procedure, together with one-cease searching for examine counsel (exam name and quantity, linked certification, number of questions, exam length, passing ranking requirements, plus hyperlinks to the particular person examination web page) and straightforward-to-discover exam pricing.

    right here sections provide a excessive-stage view of IBM certifications in each and every of the main classes.

    IBM Analytics

    that includes greater than 100 certifications, IBM Analytics is IBM's biggest certification category, reflecting the growing trade use of analytics and IBM's management during this area. Analytics certifications are designed for experts working with IBM options for performance administration and business intelligence.

    IBM presents Analytics certifications in 4 areas: Cloud content material features, Cognos Analytics, Collaboration solutions and Social business, and Platform Analytics. while there is some overlap among items, every concentration area features credentials in distinctive portions of the IBM Analytics product portfolio:

  • Analytics Cloud content services: comprises credentials for content manager onDemand, Datacap (Datacap Taskmaster trap), business information, FileNet (company process supervisor and content manager), Case supervisor, content Collector, content material Navigator and Case foundation
  • Cognos Analytics: concentrated fully on Cognos-related credentials, including Cognos TM1, Cognos TM1 facts analysis, chance suggestions Governance for BI, Cognos BI, BI studies and Multidimensional stories, BI facts Warehouse, BI Metadata fashions, BI OLAP fashions, BI Scorecards, and BI Controller
  • Analytic Platform: includes credentials for DB2, Cognos, PureData equipment, Informix, SPSS, InfoSphere, massive facts and Apache Spark
  • IBM Collaboration solutions and Social business: Credentials focus on social business solutions reminiscent of Lotus Notes and Domino, Connections and Connections Cloud, Sametime, Social enterprise, OpenSocial, and SmartCloud Notes Hybrid
  • IBM offers Analytics credentials from entry stage to expert.

    IBM Cloud

    formerly IBM Cloud and Mobility, the IBM Cloud certification portfolio has grown exponentially and now presents more than 70 certifications, making it IBM's 2d greatest certification portfolio. IBM Cloud credentials center of attention on six primary areas:

  • Cloud Integration – application Platform: includes credentials for enterprise method supervisor, WebSphere software Server, Worklight groundwork, PureApplication device and WebSphere software Server network Deployment items
  • Cloud Integration – Dev Ops: Credentials center of attention on Rational, SmartCloud, Tivoli, service management, manage Desk and Workload Automation items
  • Cloud Integration – Hybrid Integration: offers credentials for IBM carrier administration Asset management, CICS Transaction Server, API administration, MQ, Integration Bus, WebSphere, DataPower Gateway, API join and WebSphere DataPower SOA home equipment Firmware
  • Cloud Integration – process Transformation: comprises credentials for WebSphere business Modeler, company procedure manager, Blueworks reside, Operational decision manager, and IBM BPM the usage of method clothier product families
  • Cloud Platform: Credentials in this class goal Cloud Platform and SoftLayer.
  • Cloud options: comprises credentials for Cloud Reference structure and Cloud Platform solution
  • This portfolio aspects credentials for builders, administrators and answer architects.

    IBM Cognitive solutions

    IBM Cognitive solutions certifications focus exceptionally on the Cognos, OpenPages and Algo One products. where Cognos is geared towards business intelligence, analytics and financial method management, OpenPages facilitates governance, risk and compliance administration. Algo One is a tool used for analyzing chance components and models. IBM's Cognitive solutions certifications can be found on the administrator, associate and advanced developer, answer clothier, and specialist stages.

    IBM Commerce

    IBM Commerce certifications are all about the client, and the way experts working with IBM expertise can aid the customer habits and grow its enterprise. Commerce certs are available three flavors: engaging the client, associate and organization relationships, and digital commerce. These certs cowl a wide swath of credential roles, including company analysts, solution designers, system directors, utility developers, and deployment and implementation professionals.

    The customer Engagement category points credentials that focus on maximizing the customer product journey for WebSphere Commerce, Digital Analytics, Tealeaf, marketing Operations, Sterling (Configuration, Order management), campaign and engage.

    accomplice and organisation Engagement certifications focus on experts managing accomplice and employer relationships. items featured consist of Sterling join Direct, WebSphere Transformation Extender, Emptoris Contract administration and Sterling B2B Integrator.

    Digital adventure credentials target authorities charged with bettering the consumer's digital journey and focal point on WebSphere Portal, internet content supervisor, Digital event, kinds, types journey Builder and internet event manufacturing unit.

    IBM international Financing

    IBM offers a single world Financing credential, the IBM global Financing revenue grasp professional professional certification. A single exam is required to earn the credential.

    IBM global know-how services

    IBM international know-how functions is promoted as the IBM neighborhood that builds and manages "the backbone that powers the era of commercial enterprise hybrid IT." quite simply put, GTS is all about services (both outsourced and managed features) for Watson, hardware, software and established technical assist.

    IBM offers a single cert during this category: the IBM certified expert – IBM U.S. Technical guide services V2. This certification is just purchasable in the U.S. and is geared toward business companions who supply stage 1 or 2 technical guide. Candidates have to move a single examination to earn the credential.

    IBM security

    In trendy cognitive period, IT infrastructure security is primary to ensuing IT features are not best predictable however compliant and cozy as smartly. an individual with an IBM security certification has confirmed competencies in designing, imposing, configuring, trying out and/or helping specific IBM security items. Many IBM protection certifications target experts who technique and analyze specialized statistics geared toward legislation enforcement, govt agencies and municipalities (utility-linked).

    IBM safety items encompass IBM security Guardium, protection QRadar, i2 Analysts pc, safety SiteProtector, Endpoint supervisor, MobileFirst give protection to and a lot of others. The IBM safety certification portfolio offers IT specialists 32 distinct alternatives to hone and validate their safety knowledge.

    counting on the certification, available credentials consist of administrator and affiliate administrator, analyst and associate analyst, associate, deployment knowledgeable, integration professional, answer consultant, security intelligence, and professional. Deployment skilled certs make up about one-third of the purchasable protection credentials (eleven total).

    IBM programs

    IBM at the moment presents 29 diverse IBM systems certifications geared toward users, advanced clients, implementers and marketers. IBM programs certs fall into five categories:

  • energy programs: IBM presents 5 vigor techniques certs. The three earnings credentials encompass certified earnings professional and technical sales specialist for specialists working with options for power systems with POWER8. Two licensed equipment administrator credentials center of attention on either AIX or IBM i. Candidates for any of the IBM licensed gadget administrator certifications should have two or more years of adventure working with energy methods server working AIX 7 or IBM i 7.1/7.2, and are required to move a single exam.
  • Storage application: There are nine diverse Storage utility certs, six of them targeting Spectrum items (Storage administration, Cloud, give protection to, Scale, Computing and Storage household options). The three ultimate certs focus on Tivoli Storage supervisor and Cloud Object Storage. Candidates may also earn administrator, deployment professional or solution guide credentials.
  • Storage methods: There are nine certified expert credentials during this category, with solutions targeting midrange and commercial enterprise storage techniques, as well as flash technical solutions, XIV storage programs and excessive-conclusion tape technical options.
  • z programs: IBM presents four licensed specialist credentials for z systems. Two are concentrated on income, whereas two target technical guide for z systems.
  • different: This class encompasses certs for methods that do not conveniently meet the standards for the different areas. There are two credentials in this class: certified Database Administrator – IMS and authorized equipment Programmer – IMS.
  • IBM Watson

    You may additionally be aware the now-noted bout the place IBM's Watson supercomputer received the "Jeopardy" game exhibit challenge, ushering in a new period in cognitive computing, large information and analytics. considering the fact that that time, IBM kick-began the IBM Watson group with a suit $1 billion in startup funding. these days, IBM Watson is swiftly becoming an trade chief for technology platforms that leverage the vigor of natural language and computing device researching.

    Eighteen IBM Watson certs are available. Seven certifications focus on Maximo Asset administration solutions, while the last certs are divided between TRIRIGA, Collaborative Lifecycle administration, Rhapsody, Predictive maintenance and satisfactory, and Rational. purchasable credentials include associate, consultant, options (expert, expert and marketing consultant), deployment (infrastructure and advanced) and application developer.

    IBM Watson health

    A brainchild of The Watson group, Watson fitness is one of the latest rising stars at IBM. Watson fitness boasts numerous partnerships with healthcare business leaders.

    There are at the moment two Watson fitness certs attainable: IBM certified software Developer – Curam V604 and IBM licensed affiliate company manner Analyst – Curam V605. The licensed software Developer – Curam is an intermediate credential that targets Java experts who additionally work as Curam developers. The associate business manner Analyst – Curam is an entry-stage credential for testers, company analysts or consultants seeking to establish basis-degree Curam expertise or implement Curam projects. A single test is required for each certification. notice: IBM business partner candidates who've bought a value equipment qualify for IBM's You flow, We Pay (YPWP) software. under the YPWP program, candidates are reimbursed for exams and some preparatory classes.

    IBM Watson: information superhighway of things

    The information superhighway of things, or IoT, is certainly changing the way we join, engage and conduct company. The IBM Watson: web of issues portfolio is a brand new addition to the IBM family. Like IBM Watson certs, the IBM IoT certs center of attention primarily on Maximo Asset management, Rational and TRIRIGA items. Credentials encompass specialists, buddies, deployment specialists and more.

    related jobs, careers and working towards elements

    you're going to discover IBM-certified experts employed in loads of job roles that span all industry sectors. a simple job look for "IBM experts" on simply employed became up greater than 40,000 job postings. as an instance, we found these postings:

  • an important telecom enterprise hunting for a senior facts scientist experienced in constructing predictive modeling tools, including IBM SPSS
  • a company in Illinois seeking a licensed WebSphere gadget administrator
  • An Arizona-primarily based solution group with an opening for an experienced IBM revenue and marketing account executive
  • a brand new Jersey healthcare enterprise seeking a techniques analyst
  • different general job roles included developers, company analysts, technical solution engineers, platform help engineers and integration leads. career decisions are confined simplest through your own pursuits and aspirations.

    IBM continues an inventory of coaching supplies for every exam on the particular person exam webpage. here, candidates will locate check goals, pattern assessments and assessment checks, in addition to hyperlinks to extra formal practicing and other substances. extra training substances, including books and e-books, can be purchased from the IBM expert Certification industry. On the IBM practicing and expertise webpage, candidates will discover links to blogs, articles, getting to know opportunities, pursuits, Redbooks and PartnerWorld.


    Saginaw news On the flow: Mickevich completes IBM certification practicing | killexams.com Real Questions and Pass4sure dumps

    John Mickevich, an IBM expert with computer management technologies, 731 Gratiot in Saginaw, lately completed practicing and acquired certifications as an IBM certified earnings expert-vigor programs with POWER7 and IBM i; and IBM licensed Technical sales professional-vigor methods with POWER7 and IBM i.

    Mickevich, an worker on the grounds that 1996, works from his domestic workplace in Ludington as smartly as the Saginaw office.

    computer management applied sciences is an worker-owned enterprise focusing on gadget i hardware and utility income and assist, in addition to computer and networking earnings and support.

    The Saginaw information publishes information about promotions, profession changes, professional awards and achievements within the Sunday company 'On the movement' column and at MLive.com-Saginaw enterprise.

    To publish an merchandise, ship an electronic mail to onthemove@thesaginawnews.com. attach photographs of the grownup, people or a business brand to the electronic mail, if attainable, and include the business tackle and call guidance

    .


    salary for Certification: IBM licensed professional - gadget x Technical concepts | killexams.com Real Questions and Pass4sure dumps

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    What is ITIL? Your guide to the IT Infrastructure Library | killexams.com real questions and Pass4sure dumps

    What is ITIL?

    The IT Infrastructure Library (ITIL) is a library of volumes describing a framework of best practices for delivering IT services. ITIL has gone through several revisions in its history and currently comprises five books, each covering various processes and stages of the IT service lifecycle. ITIL’s systematic approach to IT service management can help businesses manage risk, strengthen customer relations, establish cost-effective practices, and build a stable IT environment that allows for growth, scale and change.

    Developed by the British government's Central Computer and Telecommunications Agency (CCTA) during the 1980s, the ITIL first consisted of more than 30 books, developed and released over time, that codified best practices in information technology accumulated from many sources (including vendors' best practices) around the world. IBM, for example, says that its four-volume series on systems-management concepts, A Management System for Information Systems, known as the Yellow Books, provided vital input into the original ITIL books.

    In April 2001, CCTA, along with several other agencies, were rolled into the Office of Government Commerce (OGC), which is now known as the Cabinet Office. The OGC adopted the project as part of its mission to work with the U.K. public sector as a catalyst to achieve efficiency, value for money in commercial activities, and improved success in the delivery of programs and projects.

    The goal wasn't to create a proprietary product that could be commercialized; rather, it was to gather best practices that could assist with what the government recognized was an increasing dependence within the government on IT combined with a painful lack of standard procedures that were increasing costs and allowing errors to perpetuate. It quickly became apparent that distributing these best practices would profit both public and private-sector organizations.

    Over the years, ITIL's credibility and utility became recognized, and in 2005 its practices contributed to and aligned with the ISO/IEC 20000 Service Management standard, the first international standard for IT service management; it is based on British standard BS15000.

    Since 2013, ITIL is owned by Axelos — a joint venture between the Cabinet Office and Capita. Axelos gives businesses the license to use the ITIL framework, while managing updates and process changes. However, to use ITIL internally, organizations do not need a license. ITIL v3 was released in 2011, under the Cabinet Office, bringing updates to the 2007 version published under OGC.

    In 2018, Axelos announced ITIL 4 – a major overhaul to the entire framework and the biggest change since ITIL v3 was published in 2007. ITIL 4, which started rolling out in Q1 of 2019, offers a more agile, flexible and customizable version of ITIL that is updated for modern businesses. The latest version encourages less siloes, more collaboration, communication across the entire business and integrating agile and DevOps into ITSM strategies.

    What's in the ITIL?

    The ITIL has gone through several revisions in its history. The original 30 books of the ITIL were first condensed in 2000 (when ITIL V2 was launched) to seven books, each wrapped around a facet of IT management. Later, the ITIL Refresh Project in 2007 consolidated the ITIL to five volumes consisting of 26 process and functions – this is referred to as the ITIL 2007 edition. In 2011, another update — dubbed ITIL 2011 — was published under the Cabinet Office. The five volumes remained, and ITIL 2007 and ITIL 2011 remained similar.

    ITIL 4, which was released in 2019, maintains the same focus on automating processes, improving service management and integrating the IT department into the business. However, it also updates the framework to accommodate and answer to modern technology, tools and software. Since ITIL’s last update, the IT department has grown to become integral to every business and the new framework accommodates this by being more agile, flexible and collaborative.

    ITIL 4 contains nine guiding principles that were adopted from the most recent ITIL Practitioner Exam, which covers organizational change management, communication and measurement and metrics. These principles include:

  • Focus on value
  • Design for experience
  • Start where you are
  • Work holistically
  • Progress iteratively
  • Observe directly
  • Be transparent
  • Collaborate
  • Keep it simple
  • The newest version of ITIL focuses on company culture and integrating IT into the overall business structure. It encourages collaboration between IT and other departments, especially as other business units increasingly rely on technology to get work done. ITIL 4 also emphasizes customer feedback, since it’s easier than ever for businesses to understand their public perception, customer satisfaction and dissatisfaction.

    For more information on the benefits of the latest version of ITIL, see “ITIL 4: ITSM gets agile.”

    How do I put ITIL into practice?

    ITIL is a collection of e-books, but merely going on a reading binge won't improve your IT operations. First, you have to wrap your brain around the concepts and then get staff buy-in. Getting some IT personnel to adopt new procedures can be like herding cats, but there are tools that can help.

    Along with the ITIL comes a whole suite of consulting, training and certification services. From the early 1990s, certifications were administered by two independent bodies: EXIN and ISEB, depending on your location. The two bodies formed an alliance at the end of 2006 to further IT service management.

    Since 2014, Axelos is the owner of the ITIL personnel certification and exams are administered by Accredited Training Organizations (ATOs). Accreditations are administered by Strategic Examination Institutes (EIs). EIs need to be accredited directly by Axelos in order to offer accreditation to ATOs.

    Before implementing ITIL at your organizations, there are several questions you should answer, such as what problems your organization is trying to solve and what is your route to continual service improvement.

    For a deeper look at putting ITIL into practice, see "7 questions to ask before implementing ITIL" and "How to get started with ITIL."

    What is ITIL certification and is it worth it?

    The ITIL v3 certification scheme previously consisted of five levels: Foundation, Practitioner, Intermediate, Expert and Master. Each level required a stronger depth of knowledge and understanding of ITIL. The certification scheme under ITIL 4 has been streamlined to include the ITIL Foundation and the ITIL Master exams. The ITIL Foundation exam has two paths, ITIL Managing Professional (MP) or ITIL Strategic Leader (SL), which each have their own modules and exams.

    The ITIL Managing Professional (MP) exam is designed for IT practitioners who are involved with technology and digital teams throughout the organization, not just in the IT department. This path will teach professionals everything they need to know about running successful IT projects, teams and workflows.

    Modules include:

  • ITIL Specialist – Create, Deliver and Support
  • ITIL Specialist – Drive Stakeholder Value
  • ITIL Specialist – High Velocity IT
  • ITIL Strategist – Direct, Plan & Improve
  • The ITIL Strategic Leader (SL) exam is designed for those who deal with “all digitally enabled services,” and not just those that fall under IT operations. This path focuses on how technology directs business strategy and how IT plays into that.

    Modules include:

  • ITIL Strategist – Direct, Plan & Improve
  • ITIL Leader – Digital & IT Strategy
  • Both paths can lead to the ITIL Master exam, which is the highest level of certification you can achieve with ITIL 4.

    For those already in the middle of working towards a ITIL v3 certifications, credits will transfer over to the new certifications. Axelos recommends that all ITIL certification candidates continue the path towards ITIL master.

    For in-depth analysis of ITIL certification, see "What ITIL certifications mean to your IT management practices."

    How can ITIL improve my company's business performance?

    A well-run IT organization that manages risk and keeps the infrastructure humming not only saves money, but it also allows the business people to do their jobs more effectively. For example, brokerage firm Pershing reduced its incident response time by 50 percent in the first year after restructuring its service desk according to ITIL guidelines, allowing users with problems to get back to work much more quickly.

    ITIL provides a systematic and professional approach to the management of IT service provision, and offers the following benefits:

  • reduced IT costs
  • improved IT services through the use of proven best practice processes
  • improved customer satisfaction through a more professional approach to service delivery
  • standards and guidance
  • improved productivity
  • improved use of skills and experience
  • improved delivery of third-party services through the specification of ITIL or BS15000 as the standard for service delivery in services procurements
  • According to Axelos, ITIL can also help businesses improve services by:

  • helping businesses manage risk, disruption and failure
  • strengthening customer relations by “delivering efficient services that meet their needs”
  • establishing cost-effective practices
  • building a stable environment that still allows for growth, scale and change.
  • For a deeper look at how to get the most from ITIL, see "5 steps to successful ITIL adoption."

    What will ITIL cost?

    Getting started involves the purchase of the ITIL either as hardcopy, PDF, ePub or through an online subscription directly from Axelos. Then there's the cost of training, which fluctuates each year. The course leading to the initial Foundation Certificate typically runs for two days, and courses leading to higher certifications can be a week or more.

    Add to that the inevitable cost of re-engineering some processes to comply with ITIL guidelines, and adjustment of help desk or other software to capture the information you need for tracking and generating metrics.

    There is, by the way, no such thing as "ITIL-compliant" software; the ITIL is a framework, not a standard. Some help desk and management software has been engineered with ITIL practices in mind, however, and so will lend themselves better to teams working within the framework.

    Examples of software and services designed with ITIL and ITSM in mind include:

  • Samange: Offers service desk automation with the ITIL framework in mind
  • InvGate Service Desk: A web-based ITIL-ready service that boasts a user-friendly interface
  • ManageEngine ServiceDesk Plus: Web-based help desk and asset management software that is available in an ITIL edition
  • Vision Helpdesk: A multifunction service desk solution with ITIL integration
  • How long will an ITIL project take?

    ITIL is not a "project"; it's an ongoing journey to improve IT service management. Best practices have to be baked into everything, and they have to evolve as the enterprise evolves. With IT staff buy-in, changes can begin once staff are trained, and some results should be apparent within weeks or months. Process changes do take time, however, as entrenched bad practices are rooted out and modified (and, potentially, staff changes occur), but many companies have reported substantial savings after their first year.

    To get a better idea of what it will take to adopt and implement ITIL, you can browse through case studies on the Axelos website. Recent case studies include companies like Sony and Disney — two companies with massive IT operations to manage.

    What savings can I expect?

    Corporations and public sector organizations that have successfully implemented ITIL best practices report huge savings.

    For example, in its Benefits of ITIL paper, Pink Elephant reports that Procter and Gamble saved about $500 million over four years by reducing help desk calls and improving operating procedures. Nationwide Insurance achieved a 40 percent reduction in system outages and estimates a $4.3 million ROI over three years, and Capital One reduced its "business critical" incidents by 92 percent over two years. After three years of ITIL implementation, forest products company MeadWestvaco claimed to have eliminated more than $100,000 annually in IT maintenance contracts and recognized a 10 percent gain in operational stability thanks to ITIL.

    Without buy-in and cooperation from IT staff, however, any implementation is bound to fail. Bringing best practices into an organization is as much a PR job as it is a technical exercise.

    Other criticisms include the fact that it’s impossible to plan for every failure, event or incident so it’s not an exact science. In reality, you won’t know the exact ROI on ITIL until you implement it within your organization and use it effectively. Ultimately, since ITIL is a framework, it can only be as successful as corporate buy-in allows. Embracing certifications, training and investing in the shift will help increase the chances of success and savings.

    Copyright © 2019 IDG Communications, Inc.


    Understand directory services to maintain control of network information and users | killexams.com real questions and Pass4sure dumps

    Directory services are software programs that link directly into core databases to manage the identities and security of users on a network. They are crucial to many medium and large organisations.

    Typically, a number of information repositories across an organisation will store information regarding network users and objects: SQL or other databases, telephone directories - electronic and hard-copy - flat files, human resources software and network management products.

    Modern directory services are capable of storing rich information relating to users and other organisational objects and can provide this information to users and applications in a secure manner. In this way, information can be maintained centrally and can then be made available to other applications as necessary.

    The most widely used directory services are Microsoft's Active Directory and Novell's eDirectory (formerly NDS or Novell Directory Services).

    There are also specialist directory services available, one of which is OpenLDap - a Lightweight Directory Access Protocol (LDap) directory server developed by the open source community.

    Directory services tend to conform to LDap, an internet protocol used by e-mail and other programs to look up information from a server. As a minimum, any high-end directory should be LDap-certified and support the LDap v3 specification.

    Novell's eDirectory is LDap-certified by independent standards body The Open Group. Currently, Active Directory does not adhere to the full LDap specification and is therefore not certified. However, it does largely support LDap's features.

    Messaging products from the likes of Microsoft, IBM, Lotus, and Netscape also support the LDap standard with "LDap-aware" client programs, which can ask LDap servers to look up entries in a variety of ways, returning detailed information on a particular user or group of users.  LDap servers do this by indexing all the data in their entries and using filters to home in on the required information.

    But LDap is not just limited to contact information, or information about people. It is also used to look up encryption certificates, pointers to printers and other services on a network, and provide single sign-on, where a user can input one password to gain access to multiple services or network resources.

    An LDap-aware client may be an e-mail program, a printer browser, or an address book, connecting to a server that only speaks LDap, or also has other methods of sending and receiving data, which is the case with Active Directory.

    LDap also defines network permissions, set by the administrator to allow only certain people to access the LDap database, and can also keep certain data private. In addition, it can define schema - the format and attributes of data on the server, for example, a user's individual preferences.

    Gary Barnett, IT research director at analyst firm Ovum, said, "Your choice of directories is going to be informed by the core applications you are using. Whether you like it or not, if you are using Microsoft Exchange, you are going to have Active Directory."

    But he added, "I am not convinced that organisations need another directory over and above Active Directory. The purpose of a directory server is to act as an organisational Yellow Pages - to sort out the things people have access to, and to record things. Novell Directory Server majored on adherence to standards, and has huge scalability. But Active Directory is now scalable and accessible via LDap, so it is harder to differentiate between the two."

    Barnett said there were some situations where an organisation might choose to have an alternative or additional directory. "If you are a telco, and effectively running several different networks that need to be talking to each other, you may take a very high-performance bare-bones LDap server, and you might have one looking more at people. It is also possible to manage trust relationships with Windows and Unix without Active Directory." Mainframe environments may also require more specialised directories, he said. 

    Garry Williams, technical consultant at IT professional services company Eurodata Systems believes directories can bring consolidation, and therefore IT and business efficiencies.

    "A directory service presents the opportunity to consolidate the number of repositories in use and realise a number of benefits in doing so: reduced administrative overheads, enhanced operational efficiency and tighter control over the security of user information," he said.

    Last year, manufacturing giant Reckitt Benckiser implemented Microsoft Windows Server 2003 Enterprise Edition with Active Directory, rolling it out across 60 countries in just nine months.

    Reckitt used Active Directory to determine network paths and define network relationships over its wide area network. A major benefit for the company was the ability to collapse its infrastructure into three domains (Windows sub-networks) down from an unwieldy 96.

    Catrin Brain, IS manager, service delivery and infrastructure at Reckitt, said the Active Directory implementation gave administrators a single repository to keep tight control over the network environment, passwords, and corporate policy. Before, with no centralised control over these areas, it was difficult to locate and resolve any system problems, she said. 

    Tony Gallagher, senior vice-president for information services at Reckitt, said, "The reduction of domains from 96 to three, together with the speed of the deployment in just a few months, has made a major contribution to greater efficiency throughout our business."

    He added that Active Directory provides a central repository of network connections, so if a user's name changes, for instance if an employee gets married, a job changes, or someone is relocated, it can all be tracked.

    Active Directory was introduced in the Windows 2000 Server and this means that, in upgrading to the latest Microsoft operating system, most organisations will adopt a directory services product because it is there, rather than to satisfy a strict requirement for such technology, said Eurodata's Williams.

    Williams said users rarely justify Active Directory as a directory service implementation based on identified business requirements.

    "As a consequence of this almost inadvertent adoption, we have found that the directory features within Active Directory - the ability to securely publish and locate information on organisational objects - are rarely understood or employed effectively."

    Microsoft's e-mail applications, Exchange Server 2000 and 2003, rely on Active Directory as their central authentication backend system, repository and e-mail provisioning system. These versions of Exchange Server cannot be deployed in the absence of Active Directory and so many organisations will employ Active Directory for that reason alone, said Williams.

    A main attraction of Active Directory is its security. It centralises identity management and supports role-based security. Active Directory works with multiple authentication protocols such as Kerberos, X.509 certificates, and smartcards to support internal desktop users, remote dial-up users, and external e-commerce customers.

    It can carry out single sign-on to network resources; lock down desktop configurations and prevent access to specific operations such as software installation or registry editing; and set access control privileges on directory objects and the individual data elements that make them up.

    The main alternative to Microsoft Active Directory is Novell's eDirectory.

    Novell has been developing its directory services technology for over a decade. The original product, NDS, was engineered to support the Novell Netware environment and was termed a network operating system directory, much as Active Directory is for Windows.

    But NDS evolved, mainly to overcome the problems of managing user accounts on multiple netware servers which at that time was typically done manually. NDS ultimately became eDirectory, and a high-performance, mission-critical component to support the expanding role of directory services in IT.

    One of the most widely used directories available, eDirectory has more than 28,000 customers and most of the Fortune 1,000 companies using it, according to figures from Novell.

    Mark Oldroyd, category specialist for identity at Novell UK, said eDirectory is mainly considered to be a high-end directory service for large-scale deployments and added that one of its strengths is its ability to scale.

    "EDirectory has been proven to scale to one billion entities, and tested for sustained LDap performance on 100 million objects", he said. He added that eDirectory has features to make it more reliable, and is largely self- maintaining, so it can catch and correct minor errors without administrator intervention.

    Like Active Directory, eDirectory also has strong security features, and supports LDap, and security standards including Kerberos, SASL, Soap and DSML.

    One key difference between Active Directory and eDirectory is that Active Directory only supports Windows 2000 and 2003 operating systems, whereas eDirectory can be hosted on a range of mixed platforms including Netware, Linux, Windows, HP-UX, AIX and Solaris.

    Specialist directory services tools

    OpenLDap

    As well as Novell and Microsoft's directory services tools, there are also more specialist directory services available. One of these is a Lightweight Directory Access Protocol (LDap) directory server developed by the open source community called OpenLDap.

    OpenLDap features Slapd, a standalone LDap server which runs on many different Unix platforms. It can be used to provide a bespoke directory service, where a user can define what data they want the directory to track and manage, or connect to the global LDap directory service.

    Computing and Communications Services Office

    Computing and Communications Services Office(CSO) is another directory services technology. It was originally developed at the University of Illinois to make student and staff information, such as phone numbers and e-mail addresses, available online. CSO is normally used to provide a directory of a single organisation only, and it is used across the world.

    X.500

    X.500 is a precursor to LDap and a standard for distributed directory services, and is used in older directory services programs. The standard includes the structure of the X.500 database, and also the protocol used in querying the database. X.500 can be used for different types of directories, but its most notable implementation is a global White Pages service containing in excess of one million names contributed to by X.500 servers in dozens of countries.


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