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000-536 - Fundamentals of Applying Tivoli Security and Compliance Management V3 - BrainDump Information

Vendor Name : IBM
Exam Code : 000-536
Exam Name : Fundamentals of Applying Tivoli Security and Compliance Management V3
Questions and Answers : 66 Q & A
Updated On : January 22, 2019
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000-536 exam Dumps Source : Fundamentals of Applying Tivoli Security and Compliance Management V3

Test Code : 000-536
Test Name : Fundamentals of Applying Tivoli Security and Compliance Management V3
Vendor Name : IBM
Q&A : 66 Real Questions

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IBM: Co-Op assurance talking direct to coding subcontractor helped collapse of £55m IT revamp undertaking | killexams.com Real Questions and Pass4sure dumps

IBM has blamed ex-client Co-Op insurance for the crash of a £55m mission centring on Agile application development, however admitted the methods it built "would not have" boosted the insurer's appropriate or final analysis anyway.

here is the newest trade in a £130m lawsuit that become first filed by means of Co-Op insurance towards large Blue at London's excessive court docket in December 2017 – after huge Blue walked faraway from a huge-scale improve of Co-Op's core insurance systems in a contract signed in January 2015.

both sides spent this year making prison filings accusing each different of screwing up their business relationship and causing the cave in of the mission.

At its coronary heart, the Co-Op's swimsuit claims that application written via IBM subcontractor the Innovation community had so many "deficiencies" that it turned into not healthy for goal – and had neglected its time limits. The insurer eventually withheld a planned price, as turned into said by way of the assurance post.

IBM has denied the upgraded utility became unusable and alleges, in brief, that the venture's disintegration was the Co-Op's fault. As a part of the £55m contract, IBM would have licensed "definite application products" to the insurer for £7.966m.

No, or not it's YOUR fault and it do not need helped you anyway

near the end of the contract, claimed IBM's lawyers in their most fresh filing of 31 October, the Co-Op bought so fed up it began talking directly to the subcontractor as an alternative of huge Blue, contributing additional to the breakdown of the commercial relationship.

"As from round 7 July 2016, the Claimant [the Co-Op] disrupted the Defendant [IBM]'s planning activities – and unencumber 2 growth as a whole – by using looking for to skip the Defendant and fascinating without delay with Innovation neighborhood and embarking on re-planning actions that now not only adversely affected the challenge however additionally pissed off in preference to assisted the Claimant's purported purpose of vacating its legacy data centre," claimed big Blue's attorneys in the recent filing, viewed via The Register.

large Blue's felony eagles additionally "denied that Innovation neighborhood changed into responsible for 'the complications and delays to the undertaking' as alleged," placing all of the fault onto the Co-Op. Bizarrely, IBM claimed that had the upgrade gone to plot, "it won't have resulted in any enhance in the [Co-Op]'s profitability or revenues".

Let that sink in for a moment.

This was in line with the Co-Op's prior submitting – in which the insurer seemed to be making an attempt to consist of "fees incurred in reliance upon a counter-celebration's efficiency of a contract and wasted because of the counter-party's repudiatory breach" in its claim for damages "in an effort to put it in the position it could were in had the contract been carried out".

previous this year the Co-Op neighborhood reported a 25 per cent fall in coverage income to £331m.

Agile, comatose, same change

As a part of the Agile methodology getting used for the contract, the Co-Op became alleged to write consumer stories that IBM and the Innovation community have been to collectively become a usable piece of utility. The Co-Op alleged that what became meant was a single drop (or liberate) of the product, able for user acceptance trying out, but this had in its place degenerated to a deliberate "79 drops" before the whole contract ultimately collapsed.

IBM's legal professionals replied to this by announcing: "The explanation why birth changed into break up into drops changed into to accommodate the Claimant's failure to bring business suggestions and user stories" – adding that via April 2016, the Co-Op's own person acceptance checking out (UAT) file "confirmed a move price for seventy two per cent for the assessments that had been run".

in response to IBM, this was proof that there was not "an extreme variety of defects" – but huge Blue denied that it "had 'allowed' simplest six weeks for UAT," insisting "that changed into the period agreed upon by using the events" and denying that the later cancellation of UAT through the Co-Op turned into on account of "the variety of verify failures and/or blockages".

When is a price not a charge? When it's an 'software gate', allegedly

IBM claimed that Co-Op workers asked for references within the contract to be modified from "utility payment" to "application gates" which it alleged became an effort to cover what changed into being bought and paid for.

In big Blue's edition of movements, Co-Op people Graham Bolton, Justin Gilroy and Kevin Webb "explained at a meeting held at [IBM]’s Southbank offices on 8 June 2015" that the Co-Op wanted "to evade the look that it changed into paying for application belongings".

funds for the utility, it become said, "have been to be made on a calendar foundation and regardless of the popularity of the challenge on the time that each and every tranche of fee grew to be due".

In its old legal submitting the Co-Op had spoke of the renaming became "to stress that the payments, albeit in appreciate of utility licences, were to be made when the utility being developed by [IBM] reached a specific stage, and had been to be made as the assignment reached certain gating features".

no matter if the funds had been being made on a scheduled groundwork even with Agile progress, as claimed via IBM, or had been really being made as the coverage app reached defined degrees ("gates") of usability seems like whatever thing that might be determined by means of a judge.

The case continues. ®


IBM Sells Notes, Domino and Portfolio of business Apps To HCL for $1.8B | killexams.com Real Questions and Pass4sure dumps

home   →   news   →   IBM Sells Notes, Domino and Portfolio of business Apps To HCL for $1.8B Posted December 19, 2018 by Sean Michael Kerner     comments

IBM obtained Lotus application again in 1995 for $3.5 billion, now it's divesting the technology, along with six other one time cornerstone business purposes.

There turned into a time when Lotus Notes and Domino were the cornerstones of IBM's software portfolio, enabling enterprise collaboration and productiveness. these days at the moment are during the past as IBM is divesting those belongings along with a few other functions, to HCL applied sciences.

HCL applied sciences can pay IBM $1.8 billion and the deal is anticipated to shut in mid-2019. apart from Notes and Domino, HCL is buying a few different commercial enterprise applications including: Appscan for secure software development, BigFix for secure equipment administration, Unica (on-premises) for advertising and marketing automation, Commerce (on-premises) for omni-channel eCommerce, Portal (on-premises) for digital experience and Connections for workstream collaboration.

"We believe the time is right to divest these select collaboration, advertising and commerce software belongings, which are more and more delivered as stand-on my own items," John Kelly, IBM senior vice president, Cognitive solutions and analysis, wrote in a media advisory. " at the equal time, we accept as true with these items are a strong strategic healthy for HCL, and that HCL is neatly positioned to pressure innovation and growth for his or her shoppers."

IBM has increasingly been moving into cloud and synthetic intelligence over the last 4 years and has developed up other belongings that it is going to focus on.

applications

most of the purposes being offered to HCL have been in the beginning acquired by means of IBM from other providers.

IBM bought Lotus application maker of Notes and Domino in 1995 for $three.5 billion, the Lotus company wasn't dropped by using IBM unless 2012.

AppScan which is now being sold to HCL, turned into once the cornerstone of the IBM Rational software portfolio.IBM bought the AppScan product portfolio as a part of the acquisition of protection supplier Watchfire in June 2007.

BigFix was got via IBM to turn into part of its Tivoli operations division in July 2010, whereas Unica changed into obtained IBM in August 2010 for $480 million.

HCL technologies

HCL applied sciences is primarily based in Noida, India and positions itself as a digital transformation business. HCL and IBM had already been partnering on many of the got software assets.

"We continue to look wonderful opportunities out there to boost our Mode-three (items and platforms) choices," C Vijayakumar, President & CEO, HCL applied sciences, wrote in a media advisory. "The items that we're acquiring are in massive growing market areas like protection, marketing and Commerce which might be strategic segments for HCL. many of these items are smartly considered by purchasers and positioned within the correct quadrant by using industry analysts."

Sean Michael Kerner is a senior editor at EnterpriseAppsToday and InternetNews.com. observe him on Twitter @TechJournalist.


box and IBM associate on AI | killexams.com Real Questions and Pass4sure dumps

container and IBM these days introduced they are extending an latest partnership into the realm of synthetic intelligence (AI). each companies have developed their personal AI frameworks. within the case of box, that framework is available in the form of a container potential framework that makes it simpler to practice AI to content administration.

IBM, meanwhile, has announced it'll prolong its Watson AI platform to include integration with container knowledge equipment. container expertise write the outputs of AI processing to info in container to create metadata. container uses that metadata to deliver capabilities such as file preview and search. The container advantage equipment is a set of APIs, SDKs, guides and pattern code to help builders build container knowledge of their own as an extension. particularly, IBM is leveraging box potential Set to give insights into files, pictures and audio info the usage of Watson herbal Language knowing, Watson visual attention and Watson Speech-to-textual content functions.

Rashida Hodge, vice president of Watson AI at IBM, says container provides an excellent factor for aggregating a wide selection of content material as a result of field makes it easier to look a wide variety of files and file kinds. actually, some of the biggest challenges with advancing AI is without difficulty proposing access to enough content material to successfully coach the algorithms on which AI fashions depend.

“content material is king when it involves AI,” says Hodge.

container additionally serves to tremendously reduce resistance to adopting AI since it gives a means to get all started that doesn’t necessarily require end clients to do anything they aren't already doing when it comes to current methods.

Of path, it nevertheless requires a fair quantity of skills to create AI fashions leveraging content in box to, as an example, enhance a client guide manner. nonetheless it is apparent that the long march to embracing AI pervasively across the business is going to birth with the aggregation of massive quantities of content. As success would have it, turns out field has a big head delivery on finishing that a part of a lots greater AI equation.




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000-536 exam Dumps Source : Fundamentals of Applying Tivoli Security and Compliance Management V3

Test Code : 000-536
Test Name : Fundamentals of Applying Tivoli Security and Compliance Management V3
Vendor Name : IBM
Q&A : 66 Real Questions

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Fundamentals of Applying Tivoli Security and Compliance Management V3

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Guide to vendor-specific IT security certifications | killexams.com real questions and Pass4sure dumps

Despite the wide selection of vendor-specific information technology security certifications, identifying which...

ones best suit your educational or career needs is fairly straightforward.

This guide to vendor-specific IT security certifications includes an alphabetized table of security certification programs from various vendors, a brief description of each certification and advice for further details.

Introduction: Choosing vendor-specific information technology security certifications

The process of choosing the right vendor-specific information technology security certifications is much simpler than choosing vendor-neutral ones. In the vendor-neutral landscape, you must evaluate the pros and cons of various programs to select the best option. On the vendor-specific side, it's only necessary to follow these three steps:

  • Inventory your organization's security infrastructure and identify which vendors' products or services are present.
  • Check this guide (or vendor websites, for products not covered here) to determine whether a certification applies to the products or services in your organization.
  • Decide if spending the time and money to obtain such credentials (or to fund them for your employees) is worth the resulting benefits.
  • In an environment where qualified IT security professionals can choose from numerous job openings, the benefits of individual training and certifications can be hard to appraise.

    Many employers pay certification costs to develop and retain their employees, as well as to boost the organization's in-house expertise. Most see this as a win-win for employers and employees alike, though employers often require full or partial reimbursement for the related costs incurred if employees leave their jobs sooner than some specified payback period after certification.

    There have been quite a few changes since the last survey update in 2015. The Basic category saw a substantial jump in the number of available IT security certifications due to the addition of several Brainbench certifications, in addition to the Cisco Certified Network Associate (CCNA) Cyber Ops certification, the Fortinet Network Security Expert Program and new IBM certifications. 

    2017 IT security certification changes

    Certifications from AccessData, Check Point, IBM and Oracle were added to the Intermediate category, increasing the total number of certifications in that category, as well. However, the number of certifications in the Advanced category decreased, due to several IBM certifications being retired. 

    Vendor IT security certifications Basic information technology security certifications 

    Brainbench basic security certificationsBrainbench offers several basic-level information technology security certifications, each requiring the candidate to pass one exam. Brainbench security-related certifications include:

  • Backup Exec 11d (Symantec)
  • Check Point FireWall-1 Administration
  • Check Point Firewall-1 NG Administration
  • Cisco Security
  • Microsoft Security
  • NetBackup 6.5 (Symantec)
  • Source: Brainbench Information Security Administrator certifications

    CCNA Cyber OpsPrerequisites: None required; training is recommended.

    This associate-level certification prepares cybersecurity professionals for work as cybersecurity analysts responding to security incidents as part of a security operations center team in a large organization.

    The CCNA Cyber Ops certification requires candidates to pass two written exams.

    Source: Cisco Systems CCNA Cyber Ops

    CCNA SecurityPrerequisites: A valid Cisco CCNA Routing and Switching, Cisco Certified Entry Networking Technician or Cisco Certified Internetwork Expert (CCIE) certification.

    This credential validates that associate-level professionals are able to install, troubleshoot and monitor Cisco-routed and switched network devices for the purpose of protecting both the devices and networked data.

    A person with a CCNA Security certification can be expected to understand core security concepts, endpoint security, web and email content security, the management of secure access, and more. He should also be able to demonstrate skills for building a security infrastructure, identifying threats and vulnerabilities to networks, and mitigating security threats. CCNA credential holders also possess the technical skills and expertise necessary to manage protection mechanisms such as firewalls and intrusion prevention systems, network access, endpoint security solutions, and web and email security.

    The successful completion of one exam is required to obtain this credential.

    Source: Cisco Systems CCNA Security

    Check Point Certified Security Administrator (CCSA) R80Prerequisites: Basic knowledge of networking; CCSA training and six months to one year of experience with Check Point products are recommended.

    Check Point's foundation-level credential prepares individuals to install, configure and manage Check Point security system products and technologies, such as security gateways, firewalls and virtual private networks (VPNs). Credential holders also possess the skills necessary to secure network and internet communications, upgrade products, troubleshoot network connections, configure security policies, protect email and message content, defend networks from intrusions and other threats, analyze attacks, manage user access in a corporate LAN environment, and configure tunnels for remote access to corporate resources.

    Candidates must pass a single exam to obtain this credential.

    Source: Check Point CCSA Certification

    IBM Certified Associate -- Endpoint Manager V9.0Prerequisites: IBM suggests that candidates be highly familiar with the IBM Endpoint Manager V9.0 console. They should have experience taking actions; activating analyses; and using Fixlets, tasks and baselines in the environment. They should also understand patching, component services, client log files and troubleshooting within IBM Endpoint Manager.

    This credential recognizes professionals who use IBM Endpoint Manager V9.0 daily. Candidates for this certification should know the key concepts of Endpoint Manager, be able to describe the system's components and be able to use the console to perform routine tasks.

    Successful completion of one exam is required.

    Editor's note: IBM is retiring this certification as of May 31, 2017; there will be a follow-on test available as of April 2017 for IBM BigFix Compliance V9.5 Fundamental Administration, Test C2150-627.

    Source: IBM Certified Associate -- Endpoint Manager V9.0

    IBM Certified Associate -- Security Trusteer Fraud ProtectionPrerequisites: IBM recommends that candidates have experience with network data communications, network security, and the Windows and Mac operating systems.

    This credential pertains mainly to sales engineers who support the Trusteer Fraud product portfolio for web fraud management, and who can implement a Trusteer Fraud solution. Candidates must understand Trusteer product functionality, know how to deploy the product, and be able to troubleshoot the product and analyze the results.

    To obtain this certification, candidates must pass one exam.

    Source: IBM Certified Associate -- Security Trusteer Fraud Protection

    McAfee Product SpecialistPrerequisites: None required; completion of an associated training course is highly recommended.

    McAfee information technology security certification holders possess the knowledge and technical skills necessary to install, configure, manage and troubleshoot specific McAfee products, or, in some cases, a suite of products.

    Candidates should possess one to three years of direct experience with one of the specific product areas.

    The current products targeted by this credential include:

  • McAfee Advanced Threat Defense products
  • McAfee ePolicy Orchestrator and VirusScan products
  • McAfee Network Security Platform
  • McAfee Host Intrusion Prevention
  • McAfee Data Loss Prevention Endpoint products
  • McAfee Security Information and Event Management products
  • All credentials require passing one exam.

    Source: McAfee Certification Program

    Microsoft Technology Associate (MTA)Prerequisites: None; training recommended.

    This credential started as an academic-only credential for students, but Microsoft made it available to the general public in 2012.

    There are 10 different MTA credentials across three tracks (IT Infrastructure with five certs, Database with one and Development with four). The IT Infrastructure track includes a Security Fundamentals credential, and some of the other credentials include security components or topic areas.

    To earn each MTA certification, candidates must pass the corresponding exam. 

    Source: Microsoft MTA Certifications

    Fortinet Network Security Expert (NSE)Prerequisites: Vary by credential.

    The Fortinet NSE program has eight levels, each of which corresponds to a separate network security credential within the program. The credentials are:

  • NSE 1 -- Understand network security concepts.
  • NSE 2 -- Sell Fortinet gateway solutions.
  • NSE 3 (Associate) -- Sell Fortinet advanced security solutions.
  • NSE 4 (Professional) -- Configure and maintain FortiGate Unified Threat Management products.
  • NSE 5 (Analyst) -- Implement network security management and analytics.
  • NSE 6 (Specialist) – Understand advanced security technologies beyond the firewall.
  • NSE 7 (Troubleshooter) -- Troubleshoot internet security issues.
  • NSE 8 (Expert) -- Design, configure, install and troubleshoot a network security solution in a live environment.
  • NSE 1 is open to anyone, but is not required. The NSE 2 and NSE 3 information technology security certifications are available only to Fortinet employees and partners. Candidates for NSE 4 through NSE 8 should take the exams through Pearson VUE.

    Source: Fortinet NSE

    Symantec Certified Specialist (SCS)This security certification program focuses on data protection, high availability and security skills involving Symantec products.

    To become an SCS, candidates must select an area of focus and pass an exam. All the exams cover core elements, such as installation, configuration, product administration, day-to-day operation and troubleshooting for the selected focus area.

    As of this writing, the following exams are available:

  • Exam 250-215: Administration of Symantec Messaging Gateway 10.5
  • Exam 250-410: Administration of Symantec Control Compliance Suite 11.x
  • Exam 250-420: Administration of Symantec VIP
  • Exam 250-423: Administration of Symantec IT Management Suite 8.0
  • Exam 250-424: Administration of Data Loss Prevention 14.5
  • Exam 250-425: Administration of Symantec Cyber Security Services
  • Exam 250-426: Administration of Symantec Data Center Security -- Server Advanced 6.7
  • Exam 250-427: Administration of Symantec Advanced Threat Protection 2.0.2
  • Exam 250-428: Administration of Symantec Endpoint Protection 14
  • Exam 250-513: Administration of Symantec Data Loss Prevention 12
  • Source: Symantec Certification

    Intermediate information technology security certifications 

    AccessData Certified Examiner (ACE)Prerequisites: None required; the AccessData BootCamp and Advanced Forensic Toolkit (FTK) courses are recommended.

    This credential recognizes a professional's proficiency using AccessData's FTK, FTK Imager, Registry Viewer and Password Recovery Toolkit. However, candidates for the certification must also have moderate digital forensic knowledge and be able to interpret results gathered from AccessData tools.

    To obtain this certification, candidates must pass one online exam (which is free). Although a boot camp and advanced courses are available for a fee, AccessData provides a set of free exam preparation videos to help candidates who prefer to self-study.

    The certification is valid for two years, after which credential holders must take the current exam to maintain their certification.

    Source: Syntricate ACE Training

    Cisco Certified Network Professional (CCNP) Security Prerequisites: CCNA Security or any CCIE certification.

    This Cisco credential recognizes professionals who are responsible for router, switch, networking device and appliance security. Candidates must also know how to select, deploy, support and troubleshoot firewalls, VPNs and intrusion detection system/intrusion prevention system products in a networking environment.

    Successful completion of four exams is required.

    Source: Cisco Systems CCNP Security

    Check Point Certified Security Expert (CCSE)Prerequisite: CCSA certification R70 or later.

    This is an intermediate-level credential for security professionals seeking to demonstrate skills at maximizing the performance of security networks.

    A CCSE demonstrates a knowledge of strategies and advanced troubleshooting for Check Point's GAiA operating system, including installing and managing VPN implementations, advanced user management and firewall concepts, policies, and backing up and migrating security gateway and management servers, among other tasks. The CCSE focuses on Check Point's VPN, Security Gateway and Management Server systems.

    To acquire this credential, candidates must pass one exam.

    Source: Check Point CCSE program

    Cisco Cybersecurity SpecialistPrerequisites: None required; CCNA Security certification and an understanding of TCP/IP are strongly recommended.

    This Cisco credential targets IT security professionals who possess in-depth technical skills and knowledge in the field of threat detection and mitigation. The certification focuses on areas such as event monitoring, event analysis (traffic, alarm, security events) and incident response.

    One exam is required.

    Source: Cisco Systems Cybersecurity Specialist

    Certified SonicWall Security Administrator (CSSA)Prerequisites: None required; training is recommended.

    The CSSA exam covers basic administration of SonicWall appliances and the network and system security behind such appliances.

    Classroom training is available, but not required to earn the CSSA. Candidates must pass one exam to become certified.

    Source: SonicWall Certification programs

    EnCase Certified Examiner (EnCE)Prerequisites: Candidates must attend 64 hours of authorized training or have 12 months of computer forensic work experience. Completion of a formal application process is also required.

    Aimed at both private- and public-sector computer forensic specialists, this certification permits individuals to become certified in the use of Guidance Software's EnCase computer forensics tools and software.

    Individuals can gain this certification by passing a two-phase exam: a computer-based component and a practical component.

    Source: Guidance Software EnCE

    EnCase Certified eDiscovery Practitioner (EnCEP)Prerequisites: Candidates must attend one of two authorized training courses and have three months of experience in eDiscovery collection, processing and project management. A formal application process is also required.

    Aimed at both private- and public-sector computer forensic specialists, this certification permits individuals to become certified in the use of Guidance Software's EnCase eDiscovery software, and it recognizes their proficiency in eDiscovery planning, project management and best practices, from legal hold to file creation.

    EnCEP-certified professionals possess the technical skills necessary to manage e-discovery, including the search, collection, preservation and processing of electronically stored information in accordance with the Federal Rules of Civil Procedure.

    Individuals can gain this certification by passing a two-phase exam: a computer-based component and a scenario component.

    Source: Guidance Software EnCEP Certification Program

    IBM Certified Administrator -- Security Guardium V10.0Prerequisites: IBM recommends basic knowledge of operating systems and databases, hardware or virtual machines, networking and protocols, auditing and compliance, and information security guidelines.

    IBM Security Guardium is a suite of protection and monitoring tools designed to protect databases and big data sets. The IBM Certified Administrator -- Security Guardium credential is aimed at administrators who plan, install, configure and manage Guardium implementations. This may include monitoring the environment, including data; defining policy rules; and generating reports.

    Successful completion of one exam is required.

    Source: IBM Security Guardium Certification

    IBM Certified Administrator -- Security QRadar Risk Manager V7.2.6Prerequisites: IBM recommends a working knowledge of IBM Security QRadar SIEM Administration and IBM Security QRadar Risk Manager, as well as general knowledge of networking, risk management, system administration and network topology.

    QRadar Risk Manager automates the risk management process in enterprises by monitoring network device configurations and compliance. The IBM Certified Administrator -- Security QRadar Risk Manager V7.2.6 credential certifies administrators who use QRadar to manage security risks in their organization. Certification candidates must know how to review device configurations, manage devices, monitor policies, schedule tasks and generate reports.

    Successful completion of one exam is required.

    Source: IBM Security QRadar Risk Manager Certification

    IBM Certified Analyst -- Security SiteProtector System V3.1.1Prerequisites: IBM recommends a basic knowledge of the IBM Security Network Intrusion Prevention System (GX) V4.6.2, IBM Security Network Protection (XGS) V5.3.1, Microsoft SQL Server, Windows Server operating system administration and network security.

    The Security SiteProtector System enables organizations to centrally manage their network, server and endpoint security agents and appliances. The IBM Certified Analyst -- Security SiteProtector System V3.1.1 credential is designed to certify security analysts who use the SiteProtector System to monitor and manage events, monitor system health, optimize SiteProtector and generate reports.

    To obtain this certification, candidates must pass one exam.

    Source: IBM Security SiteProtector Certification

    Oracle Certified Expert, Oracle Solaris 10 Certified Security AdministratorPrerequisite: Oracle Certified Professional, Oracle Solaris 10 System Administrator.

    This credential aims to certify experienced Solaris 10 administrators with security interest and experience. It's a midrange credential that focuses on general security principles and features, installing systems securely, application and network security, principle of least privilege, cryptographic features, auditing, and zone security.

    A single exam -- geared toward the Solaris 10 operating system or the OpenSolaris environment -- is required to obtain this credential.

    Source: Oracle Solaris Certification

    Oracle Mobile SecurityPrerequisites: Oracle recommends that candidates understand enterprise mobility, mobile application management and mobile device management; have two years of experience implementing Oracle Access Management Suite Plus 11g; and have experience in at least one other Oracle product family.

    This credential recognizes professionals who create configuration designs and implement the Oracle Mobile Security Suite. Candidates must have a working knowledge of Oracle Mobile Security Suite Access Server, Oracle Mobile Security Suite Administrative Console, Oracle Mobile Security Suite Notification Server, Oracle Mobile Security Suite Containerization and Oracle Mobile Security Suite Provisioning and Policies. They must also know how to deploy the Oracle Mobile Security Suite.

    Although the certification is designed for Oracle PartnerNetwork members, it is available to any candidate. Successful completion of one exam is required.

    Source: Oracle Mobile Security Certification

    RSA Archer Certified Administrator (CA)Prerequisites: None required; Dell EMC highly recommends RSA training and two years of product experience as preparation for the RSA certification exams.

    Dell EMC offers this certification, which is designed for security professionals who manage, administer, maintain and troubleshoot the RSA Archer Governance, Risk and Compliance (GRC) platform.

    Candidates must pass one exam, which focuses on integration and configuration management, security administration, and the data presentation and communication features of the RSA Archer GRC product.

    Source: Dell EMC RSA Archer Certification

    RSA SecurID Certified Administrator (RSA Authentication Manager 8.0)Prerequisites: None required; Dell EMC highly recommends RSA training and two years of product experience as preparation for the RSA certification exams.

    Dell EMC offers this certification, which is designed for security professionals who manage, maintain and administer enterprise security systems based on RSA SecurID system products and RSA Authentication Manager 8.0.

    RSA SecurID CAs can operate and maintain RSA SecurID components within the context of their operational systems and environments; troubleshoot security and implementation problems; and work with updates, patches and fixes. They can also perform administrative functions and populate and manage users, set up and use software authenticators, and understand the configuration required for RSA Authentication Manager 8.0 system operations.

    Source: Dell EMC RSA Authentication Manager Certification

    RSA Security Analytics CAPrerequisites: None required; Dell EMC highly recommends RSA training and two years of product experience as preparation for the RSA certification exams.

    This Dell EMC certification is aimed at security professionals who configure, manage, administer and troubleshoot the RSA Security Analytics product. Knowledge of the product's features, as well the ability to use the product to identify security concerns, are required.

    Candidates must pass one exam, which focuses on RSA Security Analytics functions and capabilities, configuration, management, monitoring and troubleshooting.

    Source: Dell EMC RSA Security Analytics

    Advanced information technology security certifications 

    CCIE SecurityPrerequisites: None required; three to five years of professional working experience recommended.

    Arguably one of the most coveted certifications around, the CCIE is in a league of its own. Having been around since 2002, the CCIE Security track is unrivaled for those interested in dealing with information security topics, tools and technologies in networks built using or around Cisco products and platforms.

    The CCIE certifies that candidates possess expert technical skills and knowledge of security and VPN products; an understanding of Windows, Unix, Linux, network protocols and domain name systems; an understanding of identity management; an in-depth understanding of Layer 2 and 3 network infrastructures; and the ability to configure end-to-end secure networks, as well as to perform troubleshooting and threat mitigation.

    To achieve this certification, candidates must pass both a written and lab exam. The lab exam must be passed within 18 months of the successful completion of the written exam.

    Source: Cisco Systems CCIE Security Certification

    Check Point Certified Managed Security Expert (CCMSE)Prerequisites: CCSE certification R75 or later and 6 months to 1 year of experience with Check Point products.

    This advanced-level credential is aimed at those seeking to learn how to install, configure and troubleshoot Check Point's Multi-Domain Security Management with Virtual System Extension.

    Professionals are expected to know how to migrate physical firewalls to a virtualized environment, install and manage an MDM environment, configure high availability, implement global policies and perform troubleshooting.

    Source: Check Point CCMSE

    Check Point Certified Security Master (CCSM)Prerequisites: CCSE R70 or later and experience with Windows Server, Unix, TCP/IP, and networking and internet technologies.

    The CCSM is the most advanced Check Point certification available. This credential is aimed at security professionals who implement, manage and troubleshoot Check Point security products. Candidates are expected to be experts in perimeter, internal, web and endpoint security systems.

    To acquire this credential, candidates must pass a written exam.

    Source: Check Point CCSM Certification

    Certified SonicWall Security Professional (CCSP)Prerequisites: Attendance at an advanced administration training course.

    Those who achieve this certification have attained a high level of mastery of SonicWall products. In addition, credential holders should be able to deploy, optimize and troubleshoot all the associated product features.

    Earning a CSSP requires taking an advanced administration course that focuses on either network security or secure mobile access, and passing the associated certification exam.

    Source: SonicWall CSSP certification

    IBM Certified Administrator -- Tivoli Monitoring V6.3Prerequisites: Security-related requirements include basic knowledge of SSL, data encryption and system user accounts.

    Those who attain this certification are expected to be capable of planning, installing, configuring, upgrading and customizing workspaces, policies and more. In addition, credential holders should be able to troubleshoot, administer and maintain an IBM Tivoli Monitoring V6.3 environment.

    Candidates must successfully pass one exam.

    Source: IBM Tivoli Certified Administrator

    Master Certified SonicWall Security Administrator (CSSA)The Master CSSA is an intermediate between the base-level CSSA credential (itself an intermediate certification) and the CSSP.

    To qualify for Master CSSA, candidates must pass three (or more) CSSA exams, and then email training@sonicwall.com to request the designation. There are no other charges or requirements involved.

    Source: SonicWall Master CSSA

    Conclusion 

    Remember, when it comes to selecting vendor-specific information technology security certifications, your organization's existing or planned security product purchases should dictate your options. If your security infrastructure includes products from vendors not mentioned here, be sure to check with them to determine if training or certifications on such products are available.

    About the author:Ed Tittel is a 30-plus year IT veteran who's worked as a developer, networking consultant, technical trainer, writer and expert witness. Perhaps best known for creating the Exam Cram series, Ed has contributed to more than 100 books on many computing topics, including titles on information security, Windows OSes and HTML. Ed also blogs regularly for TechTarget (Windows Enterprise Desktop), Tom's IT Pro and GoCertify.


    How Microsoft Operations Framework 4.0 enhances IT service management | killexams.com real questions and Pass4sure dumps

    Stuart D. Galup, Contributor

    IT service management took a major step forward in April with the release of Microsoft Operations Framework (MOF) version 4.0. This newest version of the framework offers practical guidance for everyday IT practices and activities so that IT managers can establish and implement reliable, cost-effective IT services.

    This is good news for Windows shops that have spent money on ITIL v3 training. Because MOF 4.0 is aligned with ITIL v3, there's no need to retrain staff on the fundamentals -- which could translate to cost savings. Also, IT shops can now focus on more advanced MOF concepts.

    MOF 4.0 defines the entire IT lifecycle. It consists of four phases that include 16 service management functions. Here's how Microsoft describes the four phases and their goals:

  • Plan -- Plan and optimize an IT service strategy to support business goals and objectives.
  • Deliver -- Ensure IT services are developed effectively, deployed successfully and ready for operations.
  • Operate -- Ensure IT services are operated, maintained and supported in a way that meets business needs and expectations.
  • Manage layer -- This is the foundation of the IT service lifecycle: Provide operating principles and best practices to ensure that the investment in IT delivers expected business value at an acceptable level of risk. This phase focuses on IT governance, risk, compliance, roles and responsibilities, change management and configuration. Processes in this stage occur during all phases of the lifecycle.
  • Within each phase, there are service management functions that define the processes, people and activities required to align IT services. For example, the Operate

     phase contains four functions -- operations, service monitoring and control and customer service and problem management.

    At the help desk, MOF drills down to customer service management functions. Microsoft defines the Operate phase deliverable as "effective user service." So how can help desk managers achieve effective user service? By providing a positive experience for users and addressing their complaints or issues in a timely manner.

    If your Windows shop uses MOF 3.0, don't worry -- Microsoft's MOF Web page has details about how MOF 3.0 maps to MOF 4.0. It's also important to note that MOF 4.0's lifecycle approach includes the processes defined in MOF 3.0. Again, because MOF 4.0 is aligned with ITIL v3 and includes MOF 3.0 processes, previous training does not go to waste.

    There are two companion products to MOF 4.0. The first is Microsoft's upcoming System Center Service Manager, code-named Service Desk. There is also cross-platform extension beta software that extends the monitoring and management capabilities of System Center Operations Manager 2007 to non-Microsoft platforms, including HP-UX, Sun Solaris, Red Hat Enterprise Linux and SUSE Linux Enterprise Server environments.

    The second product is Microsoft's System Center Configuration Manager 2007, which is the next version of Systems Management Server 2003. Configuration Manager 2007 provides functionality with its secure and scalable operating system and application deployment. It supports configuration management, enhancing system security and comprehensive asset management of servers, desktops and mobile devices.

    The combination of MOF 4.0, System Center Service Manager and System Center Configuration Manager can help enhance or kick-start and IT service management initiative.

    Begin with MOF 4.0, but keep in mind that half the battle of implementing MOF is getting started, and IT organizations don't usually follow this approach. They usually select a tool and then look to it to help define how the process is going to work and spend a lot of time making the tools and processes work together. This translates into a lot of wasted time and cost to the business.

    Keep in mind that each IT organization should develop its own processes before it introduces tools into its environment. And if you're among those waiting for Microsoft's new tools -- expected to be available in 2010 -- the early indications are they will be worth the wait.

    Stuart D. Galup is an associate professor of computer information systems at Florida Atlantic University. He is a Certified Computing Professional and ITIL Service Manager. He has held a number of senior information technology positions and holds a U.S. patent. Galup has written more than 45 academic publications and two books.


    International Business Machines' Management Discusses Q1 2013 Results - Earnings Call Transcript | killexams.com real questions and Pass4sure dumps

    Mark Loughridge – Senior Vice President and Chief Financial Officer, Finance and Enterprise Transformation

    Toni M. Sacconaghi – Sanford C. Bernstein & Co. LLC

    Steven M. Milunovich – UBS Securities LLC

    Benjamin A. Reitzes – Barclays Capital, Inc.

    Peter J. Misek – Jefferies LLC

    Keith F. Bachman – BMO Capital Markets

    Draft version. An edited version will be posted soon.

    Welcome and thank you for standing by. At this time, all participants are in a listen-only mode. Today's conference is being recorded. If you have any objections, you may disconnect at this time.

    Now, I will turn the meeting over to Ms. Patricia Murphy, Vice President of Investor Relations. Ma'am, you may begin.

    Thank you. This is Patricia Murphy, Vice President of Investor Relations for IBM. I'm here with Mark Loughridge, IBM's Senior Vice President and CFO, Finance and Enterprise Transformation. Thank you for joining our first quarter earnings presentation. The prepared remarks will be available in roughly an hour and a replay of this webcast will be posted to our Investor Relations website by this time tomorrow.

    Our presentation includes certain non-GAAP financial measures in an effort to provide additional information to investors. All non-GAAP measures have been reconciled to their related GAAP measures in accordance with SEC rules. You will find reconciliation charts at the end, and in the Form 8-K submitted to the SEC.

    Let me remind you that certain comments made in this presentation may be characterized as forward-looking under the Private Securities Litigation Reform Act of 1995. Those statements involve a number of factors that could cause actual results to differ materially. Additional information concerning these factors is contained in the Company's filings with the SEC. Copies are available from the SEC, from the IBM website, or from us in Investor Relations.

    Now, I'll turn the call over to Mark Loughridge.

    Thank you for joining us today. In the first quarter, we reported $23.4 billion in revenue, expanded gross pretax and net operating margins and delivered operating earnings per share of $3 which is up 8% year-to-year. But this quarter certainly didn’t close the way it started. We had solid profit performance in January, but as the quarter ended hundreds of millions of dollars of very profitable software and System z mainframe deals fell short of the goal line.

    This impacted the first quarter close, but the rollover of these deals positions us for a strong start in our software and mainframe business in the second quarter. Taking full consideration of our first quarter performance and the number of actions to improve this performance, we continue to expect operating EPS of at least $16.70 for the year.

    Now let me make four points about what we saw in our business this quarter. First, our total services business performed as expected with year-to-year constant currency revenue growth inline with last quarter and pretax profit of 10%. Our backlog was up 1% year-to-year or 5% constant currency driven by a lot of new business in the quarter.

    Second, we had a shortfall in sales execution in our software and mainframe businesses, but with a good list of rollover transactions coupled with improved execution, we’ve got a strong hand going into the second quarter in these businesses. Third, in our growth initiatives, Smarter Planet was up over 25% and Cloud over 70%.

    Business Analytics was up 7% led by double-digit growth in GBS. But our growth markets revenue was up 1% at constant currency, clearly not what we expected or what we needed. Across IBM we delivered strong growth in several of our offerings to address market trends like SaaS and mobile where we grew over 50% leveraging our organic and acquisitive investments. As these become a larger part of our business, that will contribute more to our growth.

    Finally, there are parts of our business that are in transition or have been underperforming like elements of our Power x and storage product lines that showed disappointing performance in the first quarter. Here we’re going to take substantial actions.

    Now, let me describe how this impacts the year. With the improved execution in our software and mainframe businesses, we would expect the operating EPS growth in the second quarter to be similar to that of the first. However, given our first quarter performance, we now expect to take the bulk of our workforce of balancing actions for the year in the second quarter, as opposed to last year when it was distributed across the quarters.

    Though we certainly don’t have a specific approved action, this will result in a charge that will additionally impact the operating EPS we report. Like all years, we have a number of actions planned to improve the business for the long-term, acquiring and divesting businesses and rebalancing our resources. This results in charges in the second quarter and gains in the second half, which we expect will roughly offset for the year.

    By the end of 2013, taking into account our operational performance benefits from the workforce for balancing activity and gains and charges, we’re confident we can achieve at least $16.70 of operating EPS for the year.

    Let me now walk you through the financial metrics for the first quarter. In total, IBM’s revenue growth at constant currency was down 3%. We entered the quarter with a modest currency headwind, but became more pronounced due to currency movements over those last 90 days especially in the end. When you look at the reported revenue for the quarter, currency impacted our revenue growth by two points.

    Turning to the profit metrics, our ongoing focus on productivity and our shift to higher value contributed to our margin performance. We expanded operating gross margin by a point led by services and an improving mix and we expanded operating pre-tax margin by [0.8%].

    Our tax rate for the quarter was 17.3%, down approximately 3 points year-to-year. The lower tax rate is primarily due to benefits recorded to reflect changes in tax law enacted during the quarter, including the reinstatement of the R&D tax credit for 2012. We expect our ongoing operating tax rate for the next three quarters to be in the range of 25%.

    Our operating net income grew 3% and our margin was up over 1 point. With nearly $12 billion in gross share repurchase over the last 12 months, we reduced our share count by 4%. When you bring all of this together we delivered operating EPS of $3, which is up 8%.

    Turning to cash, we generated $1.7 billion of free cash flow in the quarter and ended the quarter with a cash balance of $12 billion. Now we’ll get into the results starting with revenue and gross margin by segment.

    Year-to-year constant currency revenue performance in our combined services businesses was consistent with the fourth quarter. At constant currency, GBS performance improved a couple of points while GTS revenue growth slowed due to continued pressure on sales into existing accounts and actions taken to restructure the low margin outsourcing contracts.

    In software we had good performance in several key areas such as Smarter Commerce, Social Business, Security and Storage Management, but our growth rate was impacted by the inability to close some large transactions at the end of the quarter. In Systems and Technology, while we’re delivering good performance in System z mainframe despite the [slip] deal ending our PureSystems offerings weakness in Power, System x and Storage resulted in overall decline.

    Looking at the gross profit, our operating gross margin improved 1 point driven by a combination of good margin expansion in both Services segment and an improving segment mix.

    Looking at revenue by geography on a constant currency basis, Americas’ revenue was down 3% with declines in both the U.S. and Canada, mitigated by double-digit growth in Latin America led by Brazil and Mexico. Our EMEA revenue was down 4% year-to-year, about a 0.5% lower than last quarter. Most of the major countries declined though Spain returned to modest growth.

    In Asia-Pacific revenue was down 1%. Within that Japan revenue was up 3%. This was the second consecutive quarter of revenue growth in Japan reflecting the stabilization of our business in that country. The balance of AP, which is part of our growth markets declined.

    Across all geographies, our growth markets revenue was up a disappointing 1%, though five points faster than the major markets. BRICs were up 3% led by Brazil, while China and Russia posted modest declines. China’s performance was impacted by weakness in large deals and a slowdown in our low-end and mid-range products.

    Now let’s take a look at our expense profile. Our total operating expense and other income was down 4%. Acquisitions over the last 12 months drove two points of expense growth. Currency contributed a point of expense decline, driven almost entirely by translation. Consequently, our base expense excluding currency and acquisitions was better by five points.

    I’ll comment on a couple of expense items that have larger year-to-year impact to our profit. First, workforce rebalancing was better by about $200 million year-to-year driven by a charge in last year’s result. Second, our IT income was down over $70 million year-to-year.

    Typically, we talked about the impact of our hedging programs as a driver of expense. In first quarter, the hedge activity was neutral year-to-year with very modest gains in both periods. In the quarter, we were impacted by significant depreciation of the yen. As our business in Japan is more heavily skewed to local services, the ability to hedge cross-border cash flows is low compared to most other countries. This had a profit impact in the quarter, which would continue at current spot rate.

    So, now let me go into the segment. This quarter the two services segments generated $14 billion in revenue, grew pre-tax profit 10% and expanded pre-tax margin by 2 points. Total backlog was $141 billion, up 1% at spot rate, but up 5% at constant currency. Backlog grew in both the transactional and outsourcing businesses. In fact, we had 22 deals greater than $100 million. We closed large transformational deals in every geography, but we have particularly good performance in our major markets where the vast majority of these 22 deals were done, and nearly half of those were new services contracts. These deals contributed to our major markets backlog, which was up 3% at constant currency and grew for the first time since the end of 2010.

    Turning to the two segments, Global Technology Services revenue was $9.6 billion, down 4% as reported and down 2% at constant currency. There were two major categories affecting revenue growth. The first was a continuation of the decline in revenue from sales into existing base accounts. This activity tends to be more transactional in nature and economical sensitive. And as expected, GTS revenue continued to be impacted by the work we’ve done to improve profitability of the restructured low margin outsourcing contracts. That initiative has helped improved our margin performance again this quarter, but does reduce the top line. We estimate that impact to be about a point of revenue grow to GTS and to Services in total. These two items were reflected primarily in GTS outsourcing revenue, which is down 3% at constant currency.

    In the Integrated Technology Services, revenue was up 2% at constant currency, led by continued strength in the growth markets and the third consecutive quarter of growth in Japan.

    GTS delivered 7% pre-tax profit growth in the quarter and expanded pre-tax margins by about two points. This quarter margin expansion was driven by continued efficiency improvements, primarily through our enterprise productivity initiatives and lower workforce rebalancing charges.

    Turning to Global Business Services, revenue was $4.5 billion, down 3% as reported and flat at constant currency. This represents an improvement of two points quarter-to-quarter at constant currency. From a geographic perspective, the growth markets in Japan drove the strongest performance while North America slowed its rate of decline versus last quarter.

    Looking at the GBS business by offering, we had good results in our solutions that address the digital front office. We delivered double-digit growth across the initiatives; Business Analytics, Smarter Planet and Cloud. As these become a larger part of GBS, they’ll contribute more to the top line performance.

    And as we address the globally integrated enterprise, our traditional back-office solution, we’re continuing to focus on improving our performance in implementation services that support the traditional packaged application.

    Turning to profit, GBS pre-tax income improved 17% year-to-year and pre-tax margin expanded three points. The main year-to-year profit drivers were continued benefit from our enterprise productivity initiatives, lower workforce rebalancing charges and improved contract performance.

    So to wrap up Services, we grew backlog 5% at constant currency with the major markets up for the first time since the end of 2010. Growth initiatives continue to perform well or continuing to improve in transition areas like traditional packets, application implementation and we expanded profit margins and delivered 10% growth and a pre-tax income.

    Software revenue of $5.6 billion was flat year-to-year or up 1% at constant currency. Pre-tax income was up 4% year-to-year and pre-tax margin is up 1.2 points to 31.5%. As I stated up front, software growth was impacted by a number of large transactions that rolled into the second quarter. Key branded middleware grew 1% or 2% at constant currency.

    Now let me give you some insight into our branded middleware performance. WebSphere grew 7% at constant currency, for the 12 consecutive year Gartner designated IBM the worldwide market share leader in the application infracture and middleware segment. In the quarter we had strong double-digit growth in Smarter Commerce and Smarter Cities leveraging our organic and acquisitive investments. Our SaaS offerings contribute to the strong performance.

    To address the emerging opportunity around enterprise, mobile computing, in the first quarter we introduced MobileFirst, which combined deep mobile expertise with cloud based services.

    Information Management was down 1% at constant currency. The brand most impacted by the large roll over transactions. However we did hold share. Tivoli was up 3% at constant currency, driven by security and storage. Security was up 15% at constant currency driven by a security intelligence and identity and access management product segment. Security intelligence was more than double this quarter, provides solutions to help client to identify threats more quickly, prioritize risk more effectively and automate compliance activity.

    Identity and access management was up double-digit, allowing organizations to mitigate risk by controlling and monitoring users’ access, which is even more critical as IT infrastructure has become more interconnected.

    Tivoli Storage which enables customers to manage their rapidly growing data, [grow] 11% at constant currency. Social Workforce Solutions, which includes our recently acquired [Connectum Business] grew 9% at constant currency. We began building our social business platform several years ago and we’ve been ranked as the number one enterprise social software vendor for three consecutive years by IDC. Across the software brand, as we close the transactions that rolled over, we should deliver double-digit growth in key branded middleware in the second quarter.

    Systems and Technology revenue of $3.1 billion was down 17% year-to-year or 13% at constant currency, adjusting for the divestiture of Retail Store Solutions. System z grew 8% at constant currency. MIPS were up 27% and more than half of the MIPS were from specialty engine, which were up more than 65%. Within that Java was up 70%, database 24% and Linux nearly doubled.

    Like software, as we close the large transactions that rolled over from the first quarter, we should be able to deliver double-digit revenue growth in our System z business in the second quarter. We’re also continuing to see traction in PureSystems, our expert integrated systems. We completed our first 12 months of operations for PureSystems and have sold over 4,000 systems in over 90 countries.

    Power revenue was down 31% at constant currency. Our declines were driven by both the high performance computing segment where we had a strong performance last year and the impact of the transition to POWER7+

    Let me step back to provide a broader perspective. We are by far the market leader in Unix. We are expanding our power platform to go after the Linux opportunity. This opportunity is of similar size to Unix but growing faster. We’ve already had some key successes with wins this quarter in China and in Europe and in fact Watson is based on Power Linux. Though this will take time to mature, it provides a real opportunity for future growth.

    System x is down 8% at constant currency and our storage revenue was down 10% at constant currency. With strong growth in our new midrange products, storage growth profit was up as our organic Storwize products grew over 50% and replaced older OEM products. The value in storage continues to shift the software. Our storage software which is reported in Tivoli grew 11% at constant currency.

    For systems and technology, this is not the quarter we expected. Our performance was impacted by product transitions and our own execution. We expect to improve our revenue performance in the second quarter and return to profitability excluding the second quarter workforce for balancing activity.

    Moving onto cash flow in the quarter, we generated $1.7 billion of free cash flow down almost $200 million year-to-year. The year-to-year performance was driven by a decline in our accounts receivable clearance rate and an increase in cash tax payments. These are mitigated by year-to-year benefit associated with the timing change of funding our 401(k) and a lower level of CapEx.

    Looking at the uses of cash, we closed two smaller acquisitions this quarter, StoredIQ and StarAnalytics. We returned $3.5 billion to shareholders including almost $950 million in dividends and $2.6 billion in gross share repurchases. We bought back 12.3 million shares in the quarter, and at the end of March we had 6.2 billion remaining in our buyback authorization.

    Turning to the balance sheet, we ended the quarter with a cash balance of $12 billion, up $900 million from year-end. Total debt was $33.4 billion of which over $25 billion was in support of our financing business, which has leveraged at 7.2 to 1. Our non-financing debt was $8.2 billion, down $600 million from year-end. At these debt levels non-financing debt to cap was 34% down two points from year-end. We continue to have a high degree of financial flexibility and our balance sheet remains strong to support the business over the long-term.

    So now let me start to wrap up with the summary of the drivers of our operating earnings per share performance this quarter. Our revenue decline impacted our earnings growth by $0.14. The contribution from margin was $0.23 with gross pre-tax and net margins all up year-to-year, driven by our move to higher value, margin expansion and services, and a lower tax rate resulting from changes in tax law during the quarter. A lower share count resulting from our ongoing share repurchase program contributed an additional $0.13.

    For the quarter, we delivered 8% operating earnings per share growth. As I said at the beginning of the call, the quarter didn’t end the way it started, so we are going to roll up our sleeves and get this back on track. First by improving our sales execution to close the roll over deals in software and mainframe, and recover our position in the growth markets. Next by taking the bulk of our workforce rebalancing actions in the second quarter, we will start to get the benefits from those actions earlier in the second half.

    Finally, by taking actions to improve our under performing businesses including expanding our power platform to address the Linux opportunity and leveraging our investments in Flash and midrange storage solutions. Some of these actions will yield benefits quickly while others will play out overtime.

    And of course, we are going to continue to deliver on the core elements of our business model, as we continue to shift to higher value, leverage our key growth initiatives, drive productivity across the enterprise, invest in innovation, and return value to shareholders.

    Now we’ve got a lot of work to do, but we know how to get it done. By the end of 2013, taking into account our operational performance, benefits from workforce rebalancing activity and gains and charges, we expect to deliver at least $16.70 of operating EPS for the year. All of this is consistent with our objective to achieve at least $20 of operating EPS in 2015.

    Now Patricia and I will take your questions.

    Patricia Murphy

    Thank you, Mark. Before we begin the Q&A, I'd like to remind you of a couple of items. First, we have supplemental charts at the end of the deck that complement our prepared remarks. And second, I’d ask you to refrain from multipart questions. When we conclude the Q&A, I'll turn the call back to Mark for final comments. Operator, please open it up for questions.

    Question-and-Answer Session

    Operator

    Thank you. At this time, we would like to begin the question-and-answer session of the conference. (Operator Instructions) The first question comes from Toni Sacconaghi with Sanford Bernstein. You may ask your question.

    Toni M. Sacconaghi – Sanford C. Bernstein & Co. LLC

    Yes, thank you. Mark, I just wanted to make sure I understood what you are commenting for Q2 and how that relates to the rollover impact that you have also mentioned, so I think you said that operating EPS growth would be similar in Q2 to Q1, which I think was about 3.5%. I am surprised that that’s not dramatically higher than it was in Q1, because you have a much easier comparison. And also because you’re suggesting that you had several $100 million in pushed out revenues that’s high margin. In fact, I think if you work backwards from consensus, you miss revenues by $1.4 billion, if you take our currency you miss by almost a $1 billion. If you really were on plan other than flip deals that would suggest that, you should have a $1 billion of high margin incremental deals next quarter. And I’m not sure why your pretax, why your EPS growth wouldn’t be a lot higher?

    And related to that, are you expecting any EPS growth after your restructuring charges in fiscal Q2?

    Mark Loughridge

    Okay, let me talk through that. First of all, when you look at the second quarter, in your comments on the second quarter, we have a very good set of rollover transactions going into the second as you correctly pointed out and if you look at that composite that rolled over the deadline for us. We’re talking about more than $400 million of mainframe software and intellectual property.

    Now, so that does give us confidence in the second quarter. But Toni, I did not mean to indicate that all wells would also be on the original performance track. So, in fact, I still believe there are parts of our business that are transition and have been underperforming that also were disappointing that undertakes sometime to recover.

    So, let me do a couple of things to help to clarify that. If we look at the first quarter, I think our total services business did perform as expected on an I&E basis. Revenue was about what we saw in the fourth quarter, pretax profit was up 10%.

    The real positive news is at the services business in the first was in fact backlog performance. So backlog was up 5% at constant currency, and I am sure you’ve looked at all the supplementals. We’ve clearly had a great quarter for bookings, up almost 50%. So that drove a lot of new business in the quarter. That backlog performance is well distributed. Major markets backlog is up 3%, growth markets backlog is up 10%.

    If you look at the other elements through the different axis, outsourcing backlog up 4%, transactional at 9%. So I think the teams in services delivered on their objectives on profit and they did sign a lot of new business and I would tell you, when you look at the content of the deals they too have rolling into the second quarter, they’ve got a very strong lineup.

    So with that I think that for both of the services businesses, by the time we get into the second half, they should be growing at the low single digit and I take that at about 2% to our constant currency for both of them. We’ll start to see this backlog really improve their performance.

    Second, as you did point-out and I quite agree with your comments, we had a shortfall in the sales execution in our software mainframe businesses, those should rollover and they should present those with very good performance in the second quarter. Now, buyback, I mean in that over $400 million of mainframe software and intellectual property that rolled over, we should see our strategic middleware, I think and kind of the double-digit framework which will give us total software in mid-single digits, we should see our mainframe business at double-digit as well. So with that performance, really our STG business should return to profit in the second quarter.

    Third, when you look at our growth initiatives, I think that to be quite clear about it was mix Smarter Planet I think did well, up 25% of cloud business, up 70%, I thought they did well and it came across content that we sell to our customers, so they can setup a private cloud, that was up more than 75%, managing that content for our customers in private cloud doubled our software as a service business, was up 65%, so all those elements have performed well.

    But on the other side, our growth markets revenue was up only 1%, so they need to get that back to that mid single digit characteristic that we’re looking for in the second quarter. If you looked at their metrics today and put them on the table, they would be pointing at mid single digit performance.

    But I think to the point that I was making earlier, there is certainly our parts of business that I put in the category of underperforming and they did disappoint us in the quarter, power storage products within that, and I do think in Power, if you look at their performance in that opportunity of unit space, once again they picked up share, but it doesn’t mean much if you’re declining at double digits.

    Now, part of that was compared based on high performance computing, but these dealers subtract that their double digit decline, so new products are going to take some time to improve their performance, by say six to nine months, but they also need to move into new opportunities bases like Linux and Blu-ray, we do have some real success there and the Linux marker right now is as big really the Unix market and growing more rapidly.

    And then in the storage products, we need to take advantage of the flash memory content that we built-up and that we reviewed and [armoured in], if you look at the second quarter flash memory could improve that storage growth rate by about 1.5 and by the time we get to the fourth quarter by three to four points, but those elements are going to take more time than I think we would originally have thought.

    The other point that I would tell you about the second quarter, I want to be clear about is the Yen. So the Yen had an impact, total currency had an impact of about 1.5 in the first quarter, and then we see about two points in the second quarter and currency spot rates, it lead to a year of about two points impact; a lot of that impact is frankly the Yen, and you have seen how much the Yen has moved in a short period of time.

    Now, when we hedge free cash flow, we hedge the underlying cross border cash flows, so you tend to have royalties for software, you have class or hardware content, really related to the big export business that we do.

    But on services, you don’t have that underlying cross border cash flow to hedge and most of that is done on a local basis with local resources and local competitions, not many cross border cash flows and a lot of that content especially in Japan. And in Japan, the lion share of the business and I mean we are talking 75% to 80% is software as a service’s content.

    So when we get hit by the Yen in our largest country without the ability to hedge that free cash flow on a cross border basis, that does hold the bottom line and we have looked at the impacts in the second quarter at about $0.10.

    Patricia Murphy

    Thanks Toni, can we go to the next question please?

    Operator

    The next question comes from Steven Milunovich with UBS. You may ask your question.

    Steven M. Milunovich – UBS Securities LLC

    Thanks Mark. First I wanted to clarify the employee workforce charges in the second quarter, are you excluding that from your operating earnings guidance or is that somehow in there? In the past, you have often been able to find gains to offset that. But it sounds like you’re kind of excluding that. Now, I just wonder if you comment on the environment, you have some execution problems in the third quarter last year. You have currently got some at the first quarter, it’s sounds like either you need to maybe swap up some managers or more likely everybody is missing enterprise numbers this quarter. What do you think is going on? Is it macro or is it people looking at their cloud architectures, and just the lame things then why particular at the end of the quarter.

    Mark Loughridge

    Okay, let me take both of those questions. I’m going to start with your first; first of all let me put this in context. So, when we gave our original guidance in January this year, we said that this year would be like other years and that we are going to buy and sell businesses. We’re going to record gains and charges, we are going to invest in innovation, and continue to rebalance our workforce to future opportunities. And we said that in an all-in basis we feel confident with an at least $16.70 of operating EPS for the full-year and that is fill the case.

    Now, in the first quarter, we recorded 8% EPS growth and as we look at our book of business especially the strength of the rollover deals for software mainframe, we should see similar year-to-year EPS growth in the second quarter, just as we had the conversation around Ton’s question. However, this will be further impacted by workforce rebalancing charges, which I will come back to, so in the second half of the year, we would expect our EPS growth to improve in the third quarter and further improve in the fourth quarter to double-digits. So, even excluding the second quarter workforce rebalancing charge and second half gains we feel that very confident we can achieve the 9.5% EPS growth for the year to drive at least $16.70 of EPS.

    Now, remember last year we had about $800 million in workforce rebalancing charges spread across the year. This year we expect the workforce rebalancing charges to be closer to $1 billion and concentrated in the second quarter. So we really haven’t finished the work for a specific action yet. Like last year, we expect the bulk of that charge to be outside the U.S., and with that on an all in basis including all gains and charges, we’re confident we can achieve at least $16.70 of operating EPS for the year just as we said in January.

    Now, on your second question regarding the first quarter, let me give you a view on kind of outside of the table, the IBM Corporation and then I will give you a feeling for some of those macro issues that we also faced. So I think as we explained in the prepared remarks that by and large this is an execution problem. I mean we should have closed on those rollover deals and we thought we had them right up to the end and we put a lot of work into how to build that pipeline and our execution against it to compensate it a way for Easter at the end of the quarter. And the last time we had an Easter in March was 1Q ’05 and that was also very disappointing quarter for us.

    But with those deals affected by Easter well, the bulk of that 400 plus deals that closed across the deadline, the bulk of them I mean really by far of the majority were in Europe and they were in the U.S., so it’s hard to imagine that we weren’t affected by Easter.

    Secondly, if you look at the U.S. weather effect of the, some effect of the sequester that’s hard to measure, I can’t tell you that our U.S. Federal business is down 13%, which was certainly a drag on the U.S. performance. But I think the other element that in a way, we kind of misjudged. The change in the Chinese government really ripples down all the way to the provinces and state-owned businesses. And as we went through that, I mean we’re talking about once every 10 year event, as we went through that with the team, I don’t think we fully accounted for the impact that would have.

    And then the last point I would make is the yen. But once again, I want to return to the point that had we simply closed on those deals, at the end of the quarter, we would have certainly had sufficient business to close the first and enter the second with the strength.

    Patricia Murphy

    Thank you, Steve. Operator, can we take the next question please?

    Operator

    The next question comes from Ben Reitzes with Barclays. You may ask your question

    Benjamin A. Reitzes – Barclays Capital, Inc.

    Yeah. Hi, Mark. I wanted to ask about your cash usage in the second quarter, if you had such good bookings, in the second half it is going to be so much better. It would seem that it would be prudent to accelerate your buyback and you have the $6 billion left. And then, I also wanted to sneak in another and ask, there are some speculation that you might sell the x86 server business on the tape and maybe you mentioned divestitures in your prepared remarks, just wondering if you could elaborate on that and clarify what we’re hearing?

    Mark Loughridge

    Sure. First of all, let’s talk about the cash and the implication for cash. So, if you look at the first quarter, our free cash flow was $1.7 billion and as we pointed out that’s down $200 million. Now there were two very distinct implications to that that I will cover now. But first is the impact of cash taxes; the second, sale cycle working capital. So let’s take cash taxes first. If you look at cash taxes, in fact on a year-to-year basis in the first quarter, cash taxes were an impact about $200 million, and as we phase the second quarter there will be an impact of about $900 million and for the year, as much as $2.4 billion.

    So if you look at our free cash flow performance in the year, excluding that cash tax implication, I feel confident that we’ll be growing our free cash flow outside of that, but we’re not going to overcome $2.4 billion of additional taxes in the year. If you look at that as a percentage against the booked tax rate in the first quarter of about 17% on an operating basis, actually our cash tax rate was about 30%. And if you roll that out through the quarters for the year, this year it would be cash tax rate and the book tax rate we expect to relatively converge on a full year basis.

    Now, let’s talk about sales cycle working capital. That too was an impact of about $200 million in the quarter. Against that what we did see is a growing propensity for late payments on customers’ growth and frankly our receivables clearance rate, the rate at which we clear them was not as good as we had expected either. And then lastly, in the negotiations on deals a lot of attention on our customer side on (inaudible) affecting the cash flow elements, receivable payables, in some respect even more than price. So what we saw, what we took from that is lot of attention to their cash balance and holding on to that cash balance.

    Now all of this content however I want to reassure you what’s considered as we went through the view of free cash flow across the roadmap in that range of $90 billion to $100 billion. And so very, very confident that we’re going to complete the $50 billion of share buyback. If you look at it, we’ve done almost $30 billion to date, $20 billion of acquisition is a very realistic number both from cash availability and opportunities and $20 billion in dividend for a total of $90 billion and with that we should still have good financial flexibility at the end of 2015.

    Secondly, on speculation and rumors I’m obviously not going to comment on rumors Ben.

    Patricia Murphy

    Thanks, Ben. Can we go to the next question please.

    Operator

    The next question comes from Katie Huberty with Morgan Stanley. You may ask your question.

    Kathryn Huberty – Morgan Stanley

    Thanks. Hi, Mark. First how much of the $400 million Intel 8 deals have you closed so far in April. And then just curious if you think there is a reasonable explanation for why, IBM was able to close so many large services deals in the quarter, but customers at the same time are delaying the existence in software purchases, could we be seeing customers taking a step back and reconsidering their IT infrastructure, and maybe looking more at the cloud and needing services for that that’s delaying their infrastructure purchases? Thanks.

    Mark Loughridge

    So if you look at the $400 million in deals, my experience in this area is when you close that baseline you kind of reset to a skew across the quarter, it does all close if you go into the next month period. Now that said we have closed some substantial deals in that category, but we’ll see those, I think kind of generally feathering across the quarter based on our customer buying patterns, not just ours.

    Secondly, when you look at the services content, they just had a great pipeline of deals teed up right from the beginning. And so, if you looked at their performance on a week by week by week basis they just had a head esteem the entire quarter. If you look at the software mainframe content, I still think mainframe did a reasonable job of 8%, but compared to a more typical z series cycle, I think they could have done by our math another 100, 150 and that kind of is the quantification of the deals crossing the date line into the second quarter.

    On the software side of the house they had a very good listed deals and I think this was just pure execution. We should have closed those on a sales side. We got to get off to a good start as we go into the second quarter. We had tremendous number of views with the management team and software and the financial team and software and they felt very confident in our position going into the second quarter.

    Patricia Murphy

    Thanks, Katie. Can we got to the next question please?

    Operator

    The next question comes from Bill Shope with Goldman Sachs. You may ask your question.

    Bill Shope – Goldman Sachs

    Okay. Great. Thanks. I have a question on the guidance as well. Mark, can you clarify the effective tax rate you’re assuming for the full year? I know you talked about the next three quarters, but your previous guidance coming into this year was for 25% rate for the full year and obviously this quarter the tax rate was a fairly healthy benefit for EPS. So including that does your full year guidance imply pre-tax performance that was quite a bit below what you previously expected, and given the incremental restructuring you’re talking about as well as the closing of some of these slip deals, can you talk about that shortfall relative to your previous pre-tax expectations?

    Mark Loughridge

    Yeah. We would see the balance of the three quarters per year at a book rate of relatively 0.5% and putting everything into those categories and any unique events that we might have, we think that full year is probably going to be in the range of about 24%. So going through a first quarter that full year view of the business being within about 1% as I think pretty reasonable.

    Now when you look at the tax rate, there are really two things that really drove that. You got to recognize when we get an event within the quarter, we have to recognize that on our tax rate, our book tax rate within the quarter. Like many that are reporting, we took advantage as we were required to. The tax extenders that was excluding the investment tax credit was in a sense the retrospect of reinstatement and that affected our tax rate, but the results so within the quarter change in tax law within New York state that also had an effect. So, really that change in the tax rate was due to change in tax law within the quarter, and the change in New York state was like March 29.

    Patricia Murphy

    Thanks Bill. Let’s go to the next question.

    Operator

    The next question comes from David Grossman with Stifel Nicolaus. You may ask your question.

    David Grossman – Stifel Nicolaus

    Thank you. Mark, you have mentioned comments about the growth markets and it sounds like if I heard you correctly that the rollover was primarily in the U.S. and Europe and I know you mentioned China is being a surprise initiative in the quarter, but were there any other things that you can talk about that impacted growth in the growth markets and help us understand what kind of visibility if any you have on improvement as we go into the second half of the year?

    Mark Loughridge

    Yeah. So if you look at the content within the growth market and you look at it by the business categories, about 20% of the business in the growth market is the hardware STG content, slightly over 20%. So if you look at about a fifth of it and look at the balance of the business, the balance of the business in the software services content really performed in that kind of mid-single digit framework that we discussed.

    Now, underneath that we certainly weren’t satisfied with that hardware content, but I think outside of the hardware content they did come through in that mid-single digit category that was consistent with their objective. Now if you look at GMU from kind of a category, really Latin America did a great job, up 14%. When we look at Central Europe and Russia, they tend to be transactional deals more volatile. We had in Russia, it was pretty broad swinged in the quarter. So the issue that we saw really was the growth market content in Asia, and with Asia it was pretty much specifically China. So China needs to do a good job responding from that going into the second quarter. They do have tough comparison rear view mirror for the second and third quarter. They were up mid-20s and 19% in the third. But I think they too have had a good record on hardware content. We’re not solely dependent on that hardware content and if you look at even from a services standpoint, the backlog growth in growth markets was 10%, which has given them some opportunity there as well.

    Patricia Murphy

    Thanks David. Operator can we take the next question.

    Operator

    The next question comes from Peter J. Misek with Jefferies LLC. You may ask your question.

    Peter J. Misek – Jefferies LLC

    Thank you. Just a question on Smarter Planet Watson pipe initiatives, can you walk through how much of hardware revenue was tied into that and how we should be modeling in that going forward? You reported that some of the Smarter growth initiatives were outstanding, but correspondingly we had weakness on the hardware side. Seems to be bit of a disconnect there. Maybe you can help [console that].

    Mark Loughridge

    Well, when you look at the business analytics content and you look at the Smarter Planet content, really the key in them is the relationship between the GBS content that lead those engagement, and frankly, the more important linkage there is the software content. That’s why when we look at the margin along those key initiatives access, they tend to be really high because that mix in software tend to be about 50%. So when you look Smarter Planet and Business Analytics, the missing ingredient there was the software content. Again that kind of got hung up at the end of the quarter.

    Actually the GBS team did a very, very good job on both. And frankly, if you look underneath the GBS profile and break it down to the components parts, they did a great job in the parts of their business aligned with those growth initiatives. They were still some impact and some categories on those traditional packets depth. Those traditional packet depths tend to have been more wrap a turnover, but the content and their backlog that they are building along these growth initiatives should be sustaining and long-term with, I think, good margin performance. But when I look at the growth initiatives in the first quarter, the impact that was a more material I think was the software performance, the services performance did very very well, it’s that software performance that drive the margin content within them.

    Patricia Murphy

    Thank Peter. Can we take the next question please?

    Operator

    The next question comes from Keith Bachman with Bank of Montreal. You may ask your question.

    Keith F. Bachman – BMO Capital Markets

    Hi Mark could you talk a little about your confidence for the services more broadly. In the past you’ve been reluctant to provide top line expectations and you’ve indicated that you thought both GTS and GBS would have positive growth in the second half of the year, I think you even called out kind of 2% constant currency. Could you just tell that a little bit because the signings were very strong, but particularly in outsourcing so I’d be surprised if that really helped as early as the September quarter, was there other things like, you are not loosing share in the market as you, I think have been over the last couple of quarters as you get more selective, is there something going on there. In addition if you could just talk about what the pipeline looks like after the $17 billion in signings this quarter. Thank you.

    Mark Loughridge

    Yeah, when you look at the content in the services performance again I would kind of steer the conversation to backlog and on a constant currency basis our outsourcing backlog was up 4%, but our transactional backlog was up 9%, so we’re now seeing the GBS business as an example that they’ve been piling up backlog growth now for four years and that is going to materialize, it just tended to be as we did further analysis, it was a longer term contract, but mathematically as we went through with the team, if they can continue this rate that we’ve seen and they do have a very good deal structure going into the second quarter. Simply the math would suggest that they should be able to get back to this low single digit kind of 2% constant currency revenue growth and with that with all of the work that they have done on their cost base, which they do so well they should get a lot of leverage of that capability in the second half.

    Patricia Murphy

    Thanks, Keith. Let’s go to the next question please.

    Operator

    The next question comes from Joseph Foresi from Janney Montgomery Scott. You may ask your question.

    Joseph Foresi – Janney Montgomery Scott

    Hi, I just wanted to kind of follow-up on that, the last question that was asked, in the services business do you feel like you fully turn the corner there, and do you expect the backlog to grow, I know you’ve given some commentary on the business growing, and then finally can you quantify or help us understand the margin impact as you become more profitable on the GTS side?

    Mark Loughridge

    Well, I think when you look across those services business they have done a very good job of kind of delivering on the margin capability even through more challenging revenue quarters. So the key ingredient I think to continue that margin performance is getting back to revenue performance in the second half of the year. I don’t know if I’d say we turned the corner on growth I think we’ve got to get to the second half to see the growth, but it’s pretty encouraging if you can see, 5% growth in the constant currency backlog when you’re talking about $141 billion of that. I mean that’s a lot of backlog to move in a quarter. So that’s the number one point I would make on that. But number two, we had a lot of deals in the services side of the business across that date line as well end of the second. So they certainly did not believe the pie just establishing this level of performance at the first quarter, they should have based on the deals based on the trajectory, a lot of opportunities to have another very good quarter.

    Now, obviously within next quarter, mainframe or software or services, you have to close the deals, you go to win and you got to win in the customer office, so, that dimension of course, but within that the opportunity to do well in the second quarter I think is certainly there and that should drive second quarter revenue performance.

    Patricia Murphy

    Thanks Joe. Operator, let’s take one more question, please.

    Operator

    Thank you. The last question comes from Jim Suva with Citi. You may ask you question.

    Jim Suva – Citigroup

    Thank you very much. And Mark, just a quick follow-up; on the service side, where do we take a look at the backlog and or the signing, can you help us understand about, were those improvements that you saw, are they concentrated on a couple of customers that were larger in size or they’re just scattered amongst a lot of smaller ones and maybe what geographic locations that you saw on backlog and signings?

    Mark Loughridge

    Well, I think the best answer, when you look at the content underneath that, I mean we had it wasn’t like one content. We had 22 deals over 100 million, so there is a lot of flow in those deals and there was a lot of flow on the GTS side, there was lot of flow on the GBS side. This was not just one deal. It was well distributed. We had 22 deals over 100 million, there is a lot of deals over 100 and it was across the geography. So I think that was good performance.

    So now let me make a few comments to wrap up the call. We are clearly not immune from changes in the global economy. We have a good set of plans and actions to achieve our objective of at least $16.70 of operating EPS for the year. First, our sales team need to close those rollover transactions that we discussed. Second, we’re going to regain our position in the growth markets and the growth markets team need to lead that. I mean if you look at the metrics right now, it clearly points in GMU to that mid-single digit constant currency performance and mainly to get that back on track.

    Third, we’re going to rebalance our workforce to better align our resources to opportunity. Fourth, reposition Power to address the Linux space. And five, capitalize on our flash technologies and storage node. Clearly those last two will take some time, it’s not going to all prop back in the second quarter, but it should give us a better trajectory as we go through the year.

    We’re managing our business to be successful over the long-term. So not only did these actions support our view of the year, but they’re part of a model that continues transformation as we move towards the 2015 roadmap objective of at least $20 of operating EPS. So thanks again for joining us, and now as always get back to work.

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