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000-M77 - Information Management Optim Technical Mastery v2 - BrainDump Information

Vendor Name : IBM
Exam Code : 000-M77
Exam Name : Information Management Optim Technical Mastery v2
Questions and Answers : 40 Q & A
Updated On : January 22, 2019
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000-M77 exam Dumps Source : Information Management Optim Technical Mastery v2

Test Code : 000-M77
Test Name : Information Management Optim Technical Mastery v2
Vendor Name : IBM
Q&A : 40 Real Questions

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IBM IBM Information Management Optim

L.A. sues IBM's climate Channel for location tracking | killexams.com Real Questions and Pass4sure dumps

(Bloomberg) --The city of l. a. is suing overseas business Machines Corp.’s weather Channel unit, accusing the business of misleading patrons about how their region statistics became getting used.

In a grievance filed Thursday in California state court docket, the city alleges IBM used specific place data from clients for targeted advertising and to determine buyer traits that could be constructive to hedge funds, while on the identical time telling patrons their location would simplest be used to localize weather forecasts. The go well with doesn’t allege for my part identifiable counsel became bought.

“Unbeknownst to many clients, the climate Channel App has tracked clients’ specific geolocation information for years,” the grievance alleges, calling the climate Channel’s movements “unfair and fraudulent.” The complaint additionally says the weather Channel profited from the statistics, “the usage of it and monetizing it for applications totally unrelated to climate or the climate Channel App.”

The lawsuit pulls IBM into the broader dialog about how tech groups use consumer records that has roiled the business during the past two years and triggered excessive questions from politicians, clients and regulators. IBM has actively worked to color itself as having more suitable records practices than buyer systems like Alphabet Inc.’s Google, fb Inc. and Twitter Inc.

IBM purchased the climate Channel’s digital assets, including its app and site, in 2015 to support construct a pipeline of facts it might feed into its Watson synthetic intelligence gadget, John Kelly, who heads IBM’s cognitive solutions enterprise, stated on the time. artificial intelligence techniques like Watson demand big information units to educate their algorithms on.

“The weather enterprise has always been transparent with use of place records; the disclosures are wholly acceptable, and we are able to shelter them vigorously,” Ed Barbini, a spokesman for IBM noted in an announcement.

IBM Chief govt Officer Ginni Rometty has used the consideration around information privateness to try and differentiate IBM from other tech agencies, saying the dominant purchaser tech platforms may still face greater scrutiny from regulators.

In a November speech at an event with excellent European Union officials, Rometty noted “irresponsible handling” of person records by means of “dominant buyer-facing platform corporations” has created a “have confidence crisis.”

Bloomberg information


Triton Consulting turns into an authentic employer of IBM Optim enterprise statistics administration solutions | killexams.com Real Questions and Pass4sure dumps

originally posted October 21, 2008

In an addition to its core latitude of suggestions administration features, Triton Consulting has develop into an professional service provider of IBM Optim enterprise statistics administration options.  The suite of items addresses statistics boom, examine facts management, records privateness and software retirement issues, helping enterprises to readily manage their records throughout the total commercial enterprise.

Laura Taylor, Triton Consulting marketing supervisor noted: “As guidance management consultants there is a natural fit for Triton and the IBM Optim range. Triton can deliver the application and key technical functions to support consumers manipulate the becoming considerations of statistics availability, records growth administration and data privateness.” 

This BeyeNETWORK information item carries suggestions from a fresh press free up by using the enterprise mentioned.


IBM proclaims Sweeping Initiative to tackle main Shift within the stream of World's facts | killexams.com Real Questions and Pass4sure dumps

supply: IBM

September 08, 2008 12:05 ET

biggest suggestions Infrastructure Launch Ever for IBM; New choices enable clients to tackle counsel Challenges and circulation statistics From institutions to people and "Clouds"

MONTPELLIER, FRANCE and ARMONK, the big apple and TOKYO--(Marketwire - September eight, 2008) - IBM (NYSE: IBM)

  • New technologies and functions for groups, governments designed to tackle huge boom and mobility of facts; skyrocketing power expenses, safety concerns and more disturbing patrons;
  • largest suggestions infrastructure launch ever for the enterprise that invented the disk force, relational database -- greater than 30 new and upgraded tips infrastructure applied sciences and services unveiled;
  • $2 billion investment; three years and greater than 2,500 IBM researchers and developers from nine distinctive international locations; key acquisitions in the ultimate 24 months cement method.(1)
  • common individual's "information footprint" -- the digitization of enjoyment, healthcare, protection, retail preferences -- will grow from 1 terabyte (about 50,000 trees cut and printed) per 12 months to greater than 16 terabytes by using 2020, in response to IBM.(2)
  • applied sciences incubating in IBM's labs such as the long-time period archiving assignment, solid state technologies, memory breakthroughs, true-time decision making to additional enhance future storage choices.
  • IBM today announced its biggest launch ever of latest storage hardware, utility and features that are the building blocks for the realm's strongest tips infrastructure portfolio. the new IBM choices are designed to permit agencies, governments and different associations to seriously change static facts managed in silos into extra dynamic counsel that is obtainable by people anyplace they go in a cloud computing ambiance.

    As patrons now look to "take their tips" with them -- improving their healthcare, security, amusement, social life and purchaser journey anytime, all over, in true time -- groups are fighting out of date records centers, that are unable to address the increased advice administration calls for.

    The proliferation of the mobile internet, related sensors in all places, from vehicles to pipelines, on-line clinical information, and the explosive increase of net 2.0 facts and social networking, is resulting in 16-fold increase in each and every individual's "counsel footprint" through 2020, according to IBM. Infrastructures deserve to adapt today to fulfill this demand. To take heed to an IBM podcast on counsel infrastructure click: here.

    In response, IBM nowadays delivered crucial facets for an tips infrastructure as a part of its New enterprise information center strategy. These facets focal point on the provision, compliance and retention, and safety ache points for consumers as they re-design their statistics centers. greater than 30 new and upgraded products and capabilities are being introduced across the IBM portfolio to meet these essential wants: To take heed to an IBM podcast on these new offerings click: right here.

    information superhighway-Scale Availability: modern-day infrastructure isn't designed to successfully control the estimated two billion individuals who could be on the internet with the aid of 2011(three) nor the anticipated one trillion linked objects -- automobiles, home equipment, cameras, roadways, pipelines -- comprising "the information superhighway of things." reasonably-priced, scale-out applied sciences are needed as a necessary point of a consumer's advice infrastructure to enable information superhighway scale and pace for the administration of substantial amounts of on-line tips within a firm and out to billions of individuals. businesses need to be organized for this new phase of "cloud computing," giving patrons access to facts and systems remotely, from any gadget, anywhere. to meet these wants, IBM introduced a sequence of items and offerings enabling web Scale Availability. among the many highlights:

  • a completely new low-priced, enormously scalable disk storage gadget designed to handle today's diverse mix of information -- from internet 2.0 to traditional purposes corresponding to monetary services. Developed from the XIV acquisition in January, this new commercial enterprise disk providing facets a unique grid-based architecture that presents less demanding administration, better performance scalability, self-tuning/curative and thin provisioning to support reduce the charge and complexity of information storage whereas enabling invariably brief entry of information for modern day dynamic range of workloads. greater assistance can also be found here: http://www.ibm.com/techniques/storage/disk/xiv/index.html
  • Designed to fulfill disturbing mid-range records core necessities, IBM is introducing a brand new disk storage gadget which can add interfaces, enhance performance, develop capacity as web scale demands, and be reconfigured on-the-fly. greater tips on the DS5000 can also be discovered right here: http://www.ibm.com/techniques/storage/disk/ds5000/index.html
  • IBM is offering new storage virtualization application that helps shoppers extra efficaciously manage and consolidate volumes of company records, presenting valued clientele with a storage answer designed to help improve utilization rates, energy effectivity, availability, and scalability of crucial purposes. more guidance on SVC may also be discovered right here: http://www.ibm.com/systems/storage/software/virtualization/svc/index.html
  • As a way to support storage optimization, IBM is asserting new scale-out file capabilities (SOFS), flexible storage virtualization features so that you can support alleviate records storage challenges by using enabling short implementation of extremely scalable, global, clustered network attached storage programs. more suggestions on SOFS may also be discovered here: http://www-935.ibm.com/functions/us/its/html/sofs-landing.html
  • Consolidation and Retention: brand new suggestions infrastructure suffers from big inefficiency in both reproduction sources of the equal suggestions and excessive power costs. main analysts have cited that fifty percent of records facilities will run out of energy or area for their statistics centers someday in 2008(four) and the energy consumed by U.S. data facilities will develop from 1.5 p.c to 2.5 percent of the nation's total power consumption over the subsequent 5 years.(5) to satisfy these needs, IBM introduced a series of items and choices enabling data middle consolidation and retention. among the many highlights:

  • IBM is providing new utility and hardware from the Diligent applied sciences acquisition in April, with the intention to assist customers get rid of counsel litter by using cutting back redundant statistics through a factor of as much as 25:1(6) greater suggestions on the ProtecTier providing can be discovered here: http://www.ibm.com/methods/storage/tape/ts7650g/index.html
  • To assist valued clientele maintain and returned-up copies of their critical information off-website, and make sure the continual availability of email and mission essential functions and records on web page within the event of a catastrophe, IBM is introducing Onsite and faraway information insurance plan offerings through its acquisition of Arsenal. greater suggestions will also be discovered right here: http://www-935.ibm.com/features/us/index.wss/offerfamily/bcrs/a1026934
  • actual space is an immense issue for data centers today as they appear to consolidate, so a new high density tape storage library body is being delivered that may grasp up to 3-instances greater cartridges in a ten rectangular foot footprint, proposing practically twice the storage density of solar.(7) greater suggestions on the TS3500 can be found right here: http://www.ibm.com/programs/storage/tape/ts3500/index.html
  • IBM is introducing an upgraded excessive conclusion disk offering that provides extra IBM mainframe storage functionality for purchasers coping with huge database boom in their mainframes. The up to date disk offering will even have RAID 6 insurance policy -- while providing 50 percent greater storage means(eight) within the same footprint with new, better potential, efficiency-optimized drives -- enabling purchasers to retain facts center charges and power usage down. greater counsel on the DS8000 can be discovered right here: http://www.ibm.com/techniques/storage/disk/ds8000/index.html
  • safety: making certain that the suggestions in an information center is at ease and being accessed most effective by using those authorized has become a suitable issue for all records centers -- gigantic and small. A fresh statistics core hack can charge one business more than $60 million greenbacks in damages via theft of facts and unauthorized use of bank card information of patrons.(9) meanwhile, the supply and authentication of data -- from big corporate and govt databases to the 1 billion americans expected to be the usage of the mobile internet(10) this year -- is a key precedence.

  • IBM is enhancing its leading compliance disk storage offering with more desirable drives that will enable 33 percent greater disk capacity.(11) not like the EMC Centera(12), the IBM gadget enables partitioning to run third-birthday celebration ISV applications and leverages each disk and tape, enabling valued clientele to cut back their total cost of possession and vigor consumption as much as 50 p.c.(13) greater counsel on the DR550 may also be discovered right here: http://www.ibm.com/programs/storage/disk/dr/index.html
  • IBM is providing customers the area's quickest one terabyte storage tape power, a long way surpassing the current solar providing(14), to help them offer protection to and archive more assistance with much less cost and fewer power utilization. Storing up to 1 terabyte of uncompressed statistics per tape cartridge, storage backups can be completed up to fifty four p.c sooner than the previous IBM technology pressure. extra counsel on the TS1130 can be found here: http://www.ibm.com/systems/storage/tape/ts1130/index.html
  • within the emerging area of guidance safety and encryption key administration for storage -- the place suggestions is "locked" and can best be accessed by using users who have "keys," IBM will release new Tivoli Key Lifecycle management application, which helps automate the management of keys the place disk and tape storage instruments can not be compromised if lost or stolen. greater information on TKLM can also be discovered here: http://www-01.ibm.com/application/tivoli/options/safety/
  • To help valued clientele cost-with no trouble display screen, relaxed and control their IT infrastructures whereas addressing expanding workloads, IBM is saying new faraway Managed Infrastructure capabilities (RMIS). These features offer consumers a brand new mannequin for efficient IT management and protection with minimal disruption to present environments, allowing valued clientele to preserve their current belongings on-site. greater tips on RMIS may also be discovered here: http://www-935.ibm.com/capabilities/us/its/html/rmis-touchdown.html
  • more than 30 new items and capabilities from IBM methods and know-how neighborhood, IBM software neighborhood and IBM analysis were introduced today, helping the guidance infrastructure pillar of IBM's New business statistics center method. Coupled with new announcements from IBM's world technology features business, IBM aligns important storage utilization to a consumer's direct business priorities, helps them in the reduction of the possibility, cost, complexity and planning efforts required for huge information migrations, and gives you strategic IBM design and implementation functions to target client ache-aspects. For a full checklist of all of the products and functions announced today, please talk over with http://www.ibm.com/systems/storage/items/show off/index.html

    via home-grown innovation, development and acquisitions, state-of-the-art announcement marks a $2 billion funding, three years of analysis and building, and a world team of more than 2,500 storage technical professionals, engineers and researchers from nine distinct nations together with France, Germany, Israel, Japan, Mexico, Singapore, Switzerland, united states, and the United Kingdom. Key acquisitions of XIV, Diligent, Cognos, Arsenal, Optim, FilesX, Softek, and NovusCG over the final 24 months add strategic items to the strongest ever tips infrastructure portfolio of offerings unveiled today. For a timeline on IBM's storage acquisitions and subsequent-technology technologies from IBM research being developed to boost future counsel infrastructure offerings, click on http://www-03.ibm.com/press/us/en/pressrelease/25035.wss

    "the realm is re-tooling its underlying IT infrastructure in a dramatic shift far from a many years-old client/server model to a radically more productive information superhighway-fashion structure. This requires distinctive considering and new capabilities, which we're addressing in this suggestions infrastructure launch, with our investments going forward, and the way IBM will do company with our consumers," observed Andy Monshaw, established supervisor, IBM system Storage. "There is no larger chance for our purchasers than to release the value they have of their information centers and help them create smart, ingenious choices for their end users -- the client. IBM is the best business on earth -- now not HP, no longer EMC, now not solar -- with a long time of analysis, trade competencies and market management to make this a truth for our purchasers."

    To assist purchasers accelerate their information core transformation initiatives and integrate these new IBM advice infrastructure offerings into their records centers, IBM is also asserting the world opening of the new commercial enterprise records center leadership facilities. At these new centers, more than 500 IBM engineers and experts throughout locations in the U.S. and Europe will work with customers and center of attention on options and ultimate practices around power efficiency, consolidation and virtualization, company resiliency and safety and repair administration and information infrastructure. more counsel will also be discovered right here: http://www.ibm.com/assist/techdocs/atsmastr.nsf/web/leadershipcenters

    These new tools and offerings for the IBM tips infrastructure will permit purchasers to streamline their records facilities with incredibly built-in storage offerings focused around archive, compliance, retention, and safety ache elements to aid valued clientele deliver tips as a provider to their valued clientele -- the consumers, who are trying to find entry to counsel at any time from any machine. These tools and expertise materials which IBM has been establishing and amassing, open doorways to new trade collaborations, and on demand storage technologies -- a key pillar in the emergence of cloud computing.

    IBM international Financing, the lending and leasing company section of IBM, offers low-cost financing and environmentally protected storage asset disposal for this finished suite of new guidance infrastructure offerings. IBM global Financing costs are as low as four.6% for hardware purchases; 4.eight% for software; and 6.3% for functions for most efficient qualified shoppers. For counsel on effortless funding alternatives for shoppers seeking to finance these new storage expertise capabilities, visit: http://www-03.ibm.com/press/us/en/pressrelease/25037.wss

    For extra advice about IBM, IBM equipment Storage and the IBM suggestions Infrastructure, consult with http://www.ibm.com/information_infrastructure

    IBM, system Storage, and the IBM logo are logos or registered trademarks of foreign business Machines enterprise. For a list of further IBM logos, see www.ibm.com/legal/copytrade.shtml

    (1) source: IBM inner (2) source: IBM internal (3) source: "worldwide web clients appropriate 1 Billion in 2005." computing device business Almanac. four Jan. 2006. 30 July 2008, http://www.c-i-a.com/pr0106.htm (four) supply: EPA report to Congress on Server and facts center efficiency, introduced on August 2, 2007 (5) source: November 29, 2006 press release: "Gartner Says 50 percent of statistics facilities could have insufficient vigour and Cooling ability through 2008": http://www.gartner.com/it/web page.jsp?identity=499090 (6) supply: Gartner's "Cool carriers In records coverage, 2008." id quantity: G00155726 (7) supply: As of September three, 2008. Comparisons are in keeping with posted data when evaluating highest tape cartridge slots per square foot. The IBM TS3500 with LTO can hang one hundred twenty five. http://www-304.ibm.com/jct03004c/techniques/storage/tape/ts3500/specifications.html The sun SL8500 can hang seventy two. http://www.sun.com/storagetek/tape_storage/tape_libraries/sl8500/specs.xml. (eight) supply: As of September 3, 2008. IBM compares. The outdated DS8000 liberate supported "efficiency-optimized" fibre channel drives of seventy three, 146, and 300GB capacities. the brand new DS8000 R4 provides 450GB fibre channel drives. (9) source: http://www.technewsworld.com/story/64072.html?welcome=1218640804 (10) source: Underwood, Lee. "entering into on the 'cellular' information superhighway." Webreference.com. 8 Aug. 2008 http://www.webreference.com/programming/cell/intro (eleven) supply: New IBM DR550 now has 1TB drives in comparison to previous era of IBM DR550 which has 750GB drives, hence increasing means 33 percent. (12) supply: Comparisons in keeping with posted requirements, facets and benefits. evaluating the offering of the IBM DR550 vs. the EMC Centera based mostly on specs posted at http://www.emc.com/products/aspect/hardware/centera.htm. (13) source: outcomes from IBM TCO examine for system Storage DR550, 2007. Cuts complete can charge of ownership by means of 50% with blended tape and disk offering. (14) supply: As of September 3, 2008. Comparisons are based on posted records. The IBM TS1130 native sustained statistics fee (uncompressed) of 160 MBps http://www-03.ibm.com/systems/storage/tape/ts1130/standards.html vs solar T10000 native sustained information rate (uncompressed) of one hundred twenty MBps http://www.solar.com/storagetek/tape_storage/tape_drives/t10000/specs.xml


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    Press Release Summary:

    Along with support for AVC, VC-1, and MPEG-2 stream creation, CineVision(TM) v2.5 features image processing filter-set from Digital Vision, adaptive-quantization controls, and parameter accessibility for segment re-encoding. Solution supports switching between multiple re-encoded versions and is capable of outputting format-compliant streams for BD and HD DVD. Also available, CineVision SD offers image control for encoding standard definition MPEG-2 for DVD-Video format.

    Original Press Release: Sonic Unveils CineVision 2.5

    Powerhouse Encoding System Expands High-Definition Image Controls, Content Prep Efficiency and Adds New SD Version for DVD-Video Production

    NOVATO, Calif., Sept. 6 -- Sonic Solutions(R) (NASDAQ:SNIC), the leader in digital media software, today unveiled CineVision(TM) 2.5, a significant upgrade to the company's Hollywood-standard high-definition encoding platform. The only encoder to support AVC, VC-1, and MPEG-2 stream creation in one system, CineVision Version 2.5 was developed based on direct feedback from leading Hollywood image-quality experts. The latest version introduces an impressive list of powerful technical enhancements including an expanded image processing filter-set from Emmy(R)-award winning tools provider Digital Vision, extensive adaptive-quantization controls, an accelerated first-pass encoding mode that reduces encoding times by as much as 25%, and greater parameter accessibility for segment re-encoding. Also new with CineVision 2.5 is the debut of CineVision SD which offers powerful image control for encoding standard definition MPEG-2 for the DVD-Video format.

    "CineVision represents an overwhelming quality and value proposition for us because of its unrivaled ability to deliver the consistent image quality results our customers expect," said Laurent Jaconelli, President of Mastery International Pictures in Paris, France. "The improvements and new capabilities built into the CineVision 2.5 upgrade demonstrate Sonic's ongoing commitment to serving our needs by making great products even better."

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    CineVision 2.5 is included with Sonic's industry-standard Scenarist(R) Workgroup, a comprehensive collection of interoperable applications that enable major motion picture studios and professional authoring facilities to efficiently encode, author, and proof commercial Blu-ray Disc and HD DVD titles for packaged media release that take full advantage of advanced interactivity and high-definition video. In addition to CineVision, Scenarist Workgroup includes Scenarist BD Edition and Scenarist HD DVD Edition, Sonic's professional authoring solutions for standard and advanced content creation, and Scenarist Designer PS for streamlined HD DVD and BD menu creation.

    CineVision 2.5 will be available later this month through Sonic's resale channels worldwide, and is being demonstrated at IBC (Stand 7.730), September 7th to the 11th, Amsterdam, The Netherlands.

    About Sonic's Professional Products Group

    Sonic's Professional Products Group (PPG) develops authoring and encoding systems used in the release of a wide variety of video entertainment including major motion pictures on DVD-Video, DVD-ROM, HD DVD, and Blu-ray disc. Sonic's world-renowned Scenarist(R) authoring and CineVision(TM) video and audio encoding systems are intended for highly skilled professional content creation facilities including high-end authoring and design houses, major motion picture studios, and disc replicators. Sonic's Professional Products Group is actively involved in the development and implementation of new entertainment standards and formats.

    About Sonic Solutions

    Sonic Solutions (Nasdaq: SNIC; www.sonic.com/) enables the creation, management, and enjoyment of digital media content through its Hollywood to Home(TM) products, services, and technologies. Sonic's products range from the advanced authoring systems used to produce Hollywood DVD, HD DVD, and Blu-ray Disc film releases to the award-winning Roxio(R)-branded photo, video, music, and digital-media management applications. Sonic's patented technologies and AuthorScript(R) media engine are relied upon by leading technology firms to define rich media experiences on a wide array of consumer electronics, mobile devices, set-top players, retail kiosks, and PCs. Always an innovator, Sonic has taken a leading role in helping professional and consumer markets make the successful transition to the new high-definition media formats and, through the DVD On Demand(TM) and Qflix(TM) platforms, Sonic is defining new models for the digital distribution of premium Hollywood entertainment. Sonic Solutions is headquartered in Marin County, California.

    Sonic, the Sonic logo, Sonic Solutions, AuthorScript, Sonic DVD On Demand, Qflix, Hollywood to Home, Scenarist, CineVision, and Roxio are trademarks or registered trademarks of Sonic Solutions or its subsidiaries in the United States and/or other countries. All other company or product names are trademarks of their respective owners and, in some cases, are used by Sonic Solutions under license.

    CONTACT: Chris Taylor of Sonic Solutions, +1-408-367-5231, chris_taylor@sonic.com

    Related Thomas Industry Update Thomas For Industry

    Man v’s Machine: What’s the point of human spaceflight? | killexams.com real questions and Pass4sure dumps

    Expedition 45/46 crew Tim Kopra, Yuri Malenchenko and Tim Peake in front of Soyuz simulator. Credits: UKSA-M. Alexander Tim Peake dressing up in the Sokol suit for Soyuz exams at Star City. Credits: UKSA-M. Alexander

    On 12 April 1961 Major Yuri Gagarin became the first human to orbit the Earth. Since then a further 532 people have done so. This week, almost 55 years later the first British European Space Agency (ESA) astronaut, Tim Peake, becomes the 533 person to do so.

    In 2012 it was announced that the UK had made a “one-off” payment to ESA’s human spaceflight programme of €20 million, plus a further payment of €16 million to related human spaceflight activities over a four year period to secure Tim Peake’s flight to the space station. In return for this payment UK industry would gain access to contracts for the development of the European Service Module of NASA’s new Orion module, which Europe is developing in a barter agreement with the USA.

    In 2014 the UK made a further one-off payment of approximately €70 million to the space station programme. Thus actually securing Tim Peake’s flight to the space station.

    Exploration is a cultural phenomenon that has been shaped over millennia. Exploration is done by humans. Explorers are brave idols, gaining fame and endorsed by royalty. Explorers return with treasure and tales of the amazing. Exploration creates wealth. So why should space be any different?

    In recent decades exploration has become increasingly robotic with the emergence of remotely piloted and even autonomous aerial, underwater, and of course, space vehicles. Spaceflight has spanned this transition. So, with the UK spending almost €90 million for Tim Peake’s stay on the International Space Station it seem reasonable to ask what the point of human spaceflight is today.

    We can describe the evolution of robotic spaceflight through three key phases, from pioneering engineering, to sustained mastery, and finally to diminishing returns.

    In the late 19th century pioneers like Tsiolkovsky, who became known as the Father of Cosmonautics, start to think about space travel. Shortly afterwards engineers like Goddard, Oberth, and van Braun started to experiment with rockets. This is the start of the pioneering engineering phase, which continued through to the start of the Space Age and the launch of the 1st spacecraft, Sputnik-1, and the numerous firsts that followed it.

    First communications spacecraft (December 1958: Project SCORE), first spacecraft at another celestial body (September 1959: Luna-2 at the moon), the first interplanetary spacecraft (March 1960: Pioneer-5), the first weather spacecraft (April 1960: TIROS-1), and the first spacecraft at another planet (August 1962: Mariner-2 at Venus). This images shows a comparison an image taken by TIROS-1 and the same region imaged by NOAA-15

    The pioneering engineering phase was over by the mid-1960’s, when we were able to not only launch spacecraft but place them into orbits that best suited our need.

    Since the mid-1960’s we have been seeking sustained mastery of robotic spacecraft. For example, with direct-to-home television services and sustained solar system exploration. We have established an equivalent of our terrestrial utilities in orbit, with spacecraft providing communication and navigation services to other spacecraft.

    By August 1989 we had sent a spacecraft to every planet in the solar system. We have since changed the definition of a planet to make this true, but in July of this year we finally sent a spacecraft past Pluto . In July 1997 we landed our first rover on Mars, and in March 2011 we put a spacecraft into orbit around Mercury — an immensely challenging engineering feat.

    At some point within the last decade, I would argue, we achieved sustained mastery of robotic spaceflight. Putting a spacecraft into orbit around Mercury and landing Philae on a comet must be accepted as evidence that, if we choose to, we can put a spacecraft anywhere we want within our solar system. Indeed, as if to prove how accessible space has become in November 2013 an American high school launch the first spacecraft designed, built and now operated by school children.

    Yuri Alekseyevich Gagarin

    Returning to human spaceflight we can consider its maturity using the same analogy. Once again, it begins in the late 19th century with pioneers like Tsiolkovsky. In 1947 the first living things, fruit flies, are briefly sent into space without orbiting the Earth on-board an American V2 rocket. They were recovered alive. In 1949 the first primate, a Rhesus monkey, is similarly sent into space by the Russian’s. In 1957 Laikia, a dog, becomes the first animal to orbit the Earth on-board Sputnik-2. It was a suicide mission. In 1960 Sputnik-5 is the first to return animals from orbit, and the following year Gagarin becomes the first human in space, and to orbit the Earth.

    On 5 May 1961 Alan Shepard became the first American in space, he didn’t orbit the Earth. Yet, only 20 days later President Kennedy announced the Apollo programme that would send America to the Moon. At this point it is arguable whether the Russian’s had moved beyond the pioneering phase of human spaceflight, the American’s certainly hadn’t.

    President Kennedy delivers his proposal to put a man on the Moon before a joint session of Congress

    Apollo was too early, it forced the US to develop a niche capability without the underpinning broader knowledge. Today the American space programme is still paying the price.

    The main objective of the Apollo programme, as with the International Space Station that followed, was foreign affairs and geopolitics, not space exploration. In the era of the Cold War this is what human spaceflight was for, to sway non-aligned nations and show your own how superior we were. The Apollo programme was a master stroke in this regard. At the time the US was lagging behind the Soviets, who were racking up all the human spaceflight firsts. Under pressure to reverse this the US realised that with the momentum the Soviets had they could only do so by re-setting the race, requiring the Soviets to also start again from scratch.

    Fear was used to justify the expense; the American public were told, amongst other things, the Russian’s would “launch nukes from the Moon” despite that being an awful option. And today fear is still used by some to justify human spaceflight. Today it’s mostly fear of human or cosmic actions, and belief that humans need to become a multi-planet species.

    Geopolitics is still being used. Mostly by a second wave of emerging nations, led by China. However I’m sure the UK government will be glad to lose its status as the only country of the G8 industrialized nations not to have put an astronaut on the International Space Station.

    So what is the point of human spaceflight?

    Well, as already said it is still used to advanced foreign policy and geopolitics. The International Space Station was a key part of President Reagan’s foreign policy when he directed NASA to build one “within a decade” in his January 1984 State of the Union address. And of course, the Chinese human spaceflight programme, indeed the entire Chinese space programme, has overt geopolitical aims. But almost no government would ever openly admit this.

    Photograph of President Reagan giving the 1984 State of the Union Address to Congress

    In Reagan’s address he talked of demonstrating technical leadership, yes, and building on “America’s pioneer spirit…” But he also talked of the advances in science and engineering, and the associated economic value. Stating that “the market for space transportation could surpass our capacity to develop it.”

    So what is the point of human spaceflight today?

    Well, that depends on who is paying, and there are three possible funders. The first of these, and as yet the only to not have funded human spaceflight, is non-governmental organisations, i.e. charities, religions, etc. These could fund human spaceflight to advance a cause or a belief, including education, and would be similar to the pilgrims going to the ‘New World’ on-board the Mayflower.

    The second is private commerce, who will fund it in return for profit. And of course the third is government, who will fund it due to geopolitics, for the advancement of knowledge, and for economic return, including education.

    Some people today would argue that the advancement of knowledge for the sake of knowledge itself is, as with geopolitical funding of spaceflight, a thing of the past. Meaning that advancement of knowledge must show an impact, which broadly speaking means it must have an economic value — meaning a business case is required.

    It is then no surprise that the UK government didn’t build the business case for Tim Peake’s flight on geopolitics but instead on both the advancement of knowledge leading to economic impact, and education.

    ESA astronaut Tim Peake in his Sokol suit he will wear on launch day

    Space is inhospitable, much more so than the worst parts of Earth. Unlike terrestrial exploration, we don’t expect to find food, water, and other useful resources when we arrive. Meaning a single person needs a minimum of 31 kg per day of supplies, or 11.3 tonnes per year. This, together with the safety requirements makes human spaceflight far more expensive than its robotic equivalent. And so the added expense of humans over robots must be justified.

    Advancing knowledge, that is, the traditional academic pursuits of astronomy, planetary, and space science, and so forth, does not appear to need human spaceflight. Unless of course the human is the research subject. Indeed for most forms of research the human will hinder the research, for example creating the sorts of disturbances that you go into space to avoid.

    Educational outreach, and inspiring the next generation of engineers and scientist has also emerged as a key justification for the UK’s involvement in human spaceflight.

    There is no doubt that generating the required number of scientist and engineers to support our economy in the future is one of the great challenges of our age. There is also no doubt that space holds an unrivalled attraction as a recruitment tool for children to science and technology. And, there is no doubt that Tim Peake is, and will continue to be a fantastic ambassador for the space sector.

    But, can we really say that robotic spaceflight cannot achieve something similar? Did the Philae lander not generate massive global engagement? If we spent €90 million on educational outreach for robotic spaceflight could we not achieve just as much as having an astronaut?

    And worse than that. The public often think space is just human spaceflight, completely missing the massive economic value to our economy that it provides. Around 110 000 jobs in the UK are dependent on the space sector, and it generates over £12 billion a year for the economy.

    We use space to track crop yields, to tackle illegal fishing in our sea and logging in our forests. We use space to track icebergs in the oceans and to provide disaster management and recovery mapping services. Does investing €90 million in human spaceflight not risk losing the true value of space?

    Under the Copernicus Emergency Management Service, ESA coordinated the collection of optical satellite imagery following the earthquake that struck Nepal on 25 April 2015. The satellite imagery is then used to create maps to support relief efforts, such as this ‘grading map’ of Kathmandu showing topographic features and crisis information. The map is based on imagery from the WorldView-3 satellite acquired on 28 April. So for a final time, what is the point of human spaceflight?

    It’s common for governments to seed new commercial sectors. Commercial robotic spaceflight built on significant government investment. Inmarsat, the space telecommunications company, started as a not-for-profit by the International Maritime Organization, a UN body. It joined the London Stock Exchange’s premier listing, the FTSE-100, in June of this year. The Global Positioning System, GPS, was funded and developed by the US military. By 2011 various estimates place 6–10 % of our GDP as being dependent on it; that is more than €800 billion in the European Union a year. That means if we turn off GPS it will cause a bigger economic downturn than that caused by the recent banking crisis! Space-based Earth observation was funded initially by governments, the global commercial data market was $2.3 billion in 2014 and it is expected to reach $4.5 billion by 2024.

    The International Space Station on 23 May 2011

    Returning to human spaceflight, it needs to complete its development cycle. We need to seek sustained mastery of human spaceflight, both its technical and political challenges.

    It could be argued via the International Space Station and its predecessors, both the US and Russia, and to a lesser extent Europe and Japan, have with regard to the technical challenges of human spaceflight in low-Earth orbit already achieved this to some level. The station has after all been continuously inhabited for over 15 years.

    But equally it could be argued that the US, and to some extent Europe and Japan, have failed to move beyond the pioneering phase with regard to the politics of human spaceflight. For example, due to political interference NASA spent four years developing a test tower for a rocket to launch humans into space that they had already cancelled work on. The tower cost $349 million and was moth-balled on completion in 2014. It will cost $700 thousand a year to maintain it in this moth-balled state.

    The rationale for human spaceflight has become confused, yet in some regards all spaceflight is already human spaceflight. Without the operations team we would have no spaceflight.

    ESA’s satellite operations control facilities include the Main Control Room at ESOC in Darmstadt, Germany (shown here), dedicated control rooms for specific missions and ESTRACK the worldwide ground tracking station network.

    Human spaceflight needs to be in support of robotic spaceflight, not the other way around. Operating a rover on Mars is challenging, flying an aerial vehicle would be even more so. But why have that operations team on Earth? Human spaceflight should be analogous to working on an oil rig or an artic base. At the same time putting a space station in orbit around Mars, or beyond, to support such exploration is a multi-decade challenge that requires a multi-decade vision.

    Today we couldn’t move the operations team into space. But, in September of this year the Danish European Space Agency astronaut Andreas Mogensen controlled a robot on Earth from the space station. And, Tim Peake will continue this work during his stay on the station, operating a rover in Stevenage, England.

    The Interact Centaur Rover, designed and manufactured by the ESA Telerobotics & Haptics Lab, approaching a task board to demonstrate a mechanical assembly task though teleoperation from space to ground, on 28 August 2015.

    We need to learn how to live and work in space. But the idea that we need somewhere to go to do this is from another era. We have somewhere, it’s called the International Space Station and it will take at least another decade before we can be confident we understand the effects of the space environment on humans, and how to safely live and work in it.

    Reagan was right in his 1984 State of the Union address when he said “space holds enormous potential for commerce today”. A truth that has been borne by the commercial success of robotic spaceflight. But will our politicians be able to gain the sustained mastery of the politics to allow humanity the time to learn how to safely live and work in space? Or, will the next change of government, or even minister bring the next change of priority as it has so often in the past in the space sector and beyond? How can we as a society expect politicians to take a multi-decade perspective when they could be unemployed in five years because we ourselves so often fail to do so?

    So what is the future of human spaceflight? Scott Kelly and Kjell Lindgren on the International Space Station tasting the 1st food grown, harvested and eaten in space in August 2015

    It should be to develop a sustained mastery of the environment. It should be in low-Earth orbit as it provides a convenient harbour.

    It should be humans in support of machines, hopefully not always on Earth, with machines doing the dull, the dirty and the dangerous. But of course, don’t forget the wildcard potential of geopolitics…


    Microsoft's Strategy for Service Management | killexams.com real questions and Pass4sure dumps

    This chapter is from the book 

    Microsoft utilizes a multifaceted approach to IT Service Management. This strategy includes advancements in the following areas:

  • Adoption of a model-based management strategy (a component of the Dynamic Systems Initiative, discussed in the next section, "Microsoft's Dynamic Systems Initiative") to implement synthetic transaction technology. Configuration Manager 2007 delivers Service Modeling Language–based models in its Desired Configuration Management (DCM) feature, allowing administrators to define intended configurations.
  • Using an Infrastructure Optimization (IO) Model as a framework for aligning IT with business needs and as a standard for expressing an organization's maturity in service management. The "Optimizing Your Infrastructure" section of this chapter discusses the IO Model further. The IO Model describes your IT infrastructure in terms of cost, security risk, and operational agility.
  • Supporting a standard Web Services specification for system management. WS-Management is a specification of a SOAP-based protocol, based on Web Services, used to manage servers, devices, and applications (SOAP stands for Simple Object Access Protocol). The intent is to provide a universal language that all types of devices can use to share data about themselves, which in turn makes them more easily managed. Support for WS-Management is included with Windows Vista and Windows Server 2008, and will ultimately be leveraged by multiple System Center components (beginning with Operations Manager 2007).
  • Integrating infrastructure and management into OS and server products, by exposing services and interfaces that management applications can utilize.
  • Building complete management solutions on this infrastructure, either through making them available in the operating system or by using management products such as Configuration Manager, Operations Manager, and other components of the System Center family.
  • Continuing to drive down the complexity of Windows management by providing core management infrastructure and capabilities in the Windows platform itself, thus allowing business and management application developers to improve their infrastructures and capabilities. Microsoft believes that improving the manageability of solutions built on Windows Server System will be a key driver in shaping the future of Windows management.
  • Microsoft's Dynamic Systems Initiative

    A large percentage of IT departments' budgets and resources typically focuses on mundane maintenance tasks such as applying software patches or monitoring the health of a network, without leaving the staff with the time or energy to focus on more exhilarating (and more productive) strategic initiatives.

    The Dynamic Systems Initiative, or DSI, is a Microsoft and industry strategy intended to enhance the Windows platform, delivering a coordinated set of solutions that simplifies and automates how businesses design, deploy, and operate their distributed systems. Using DSI helps IT and developers create operationally aware platforms. By designing systems that are more manageable and automating operations, organizations can reduce costs and proactively address their priorities.

    DSI is about building software that enables knowledge of an IT system to be created, modified, transferred, and operated on throughout the life cycle of that system. It is a commitment from Microsoft and its partners to help IT teams capture and use knowledge to design systems that are more manageable and to automate operations, which in turn reduce costs and give organizations additional time to focus proactively on what is most important. By innovating across applications, development tools, the platform, and management solutions, DSI will result in

  • Increased productivity and reduced costs across all aspects of IT;
  • Increased responsiveness to changing business needs;
  • Reduced time and effort required to develop, deploy, and manage applications.
  • Microsoft is positioning DSI as the connector of the entire system and service life cycles.

    Microsoft Product Integration

    DSI focuses on automating datacenter operational jobs and reducing associated labor through self-managing systems. Here are several examples where Microsoft products and tools integrate with DSI:

  • Configuration Manager employs model-based configuration baseline templates in its Desired Configuration Management feature to automate identification of undesired shifts in system configurations.
  • Visual Studio is a model-based development tool that leverages SML, enabling operations managers and application architects to collaborate early in the development phase and ensure applications are modeled with operational requirements in mind.
  • Windows Server Update Services (WSUS) enables greater and more efficient administrative control through modeling technology that enables downstream systems to construct accurate models representing their current state, available updates, and installed software.
  • DSI focuses on automating datacenter operations and reducing total cost of ownership (TCO) through self-managing systems. Can logic be implemented in management software so that the management software can identify system or application issues in real time and then dynamically take actions to mitigate the problem? Consider the scenario where, without operator intervention, a management system moves a virtual machine running a line-of-business application because the existing host is experiencing an extended spike in resource utilization. This is actually a reality today, delivered in the quick migration feature of Virtual Machine Manager 2008; DSI aims to extend this type of self-healing and self-management to other areas of operations.

    In support of DSI, Microsoft has invested heavily in three major areas:

  • Systems designed for systems management—Microsoft is delivering development and authoring tools—such as Visual Studio—that enable businesses to capture the knowledge of everyone from business users and project managers to the architects, developers, testers, and operations staff using models. By capturing and embedding this knowledge into the infrastructure, organizations can reduce support complexity and cost.
  • An operationally aware platform—The core Windows operating system and its related technologies are critical when solving everyday operational and service challenges. This requires designing the operating system services for manageability. Additionally, the operating system and server products must provide rich instrumentation and hardware resource virtualization support.
  • Virtualized applications and server infrastructure—Virtualization of servers and applications improves the agility of the organization by simplifying the effort involved in modifying, adding, or removing the resources a service utilizes in performing work.
  • The Importance of DSI

    There are three architectural elements behind the DSI initiative:

  • That developers have tools (such as Visual Studio) to design applications in a way that makes them easier for administrators to manage after those applications are in production
  • That Microsoft products can be secured and updated in a uniform way
  • That Microsoft server applications are optimized for management, to take advantage of Operations Manager 2007
  • DSI represents a departure from the traditional approach to systems management. DSI focuses on designing for operations from the application development stage, rather than a more customary operations perspective that concentrates on automating task-based processes. This strategy highlights the fact that Microsoft's Dynamic Systems Initiative is about building software that enables knowledge of an IT system to be created, modified, transferred, and used throughout the life cycle of a system. DSI's core principles of knowledge, models, and the life cycle are key in addressing the challenges of complexity and manageability faced by IT organizations. By capturing knowledge and incorporating health models, DSI can facilitate easier troubleshooting and maintenance, and thus lower TCO.

    The Role of Service Modeling Language in IT Operations

    A key underlying component of DSI is the XML-based specification called the Service Modeling Language (SML). SML is a standard developed by several leading information technology companies that defines a consistent way for infrastructure and application architects to define how applications, infrastructure, and services are modeled in a consistent way.

    SML facilitates modeling systems from a development, deployment, and support perspective with modular, reusable building blocks that eliminate the need to reinvent the wheel when describing and defining a new service. The end result is systems that are easier to develop, implement, manage, and maintain, resulting in reduced TCO to the organization. SML is a core technology that will continue to play a prominent role in future products developed to support the ongoing objectives of DSI.

    IT Infrastructure Library (ITIL) and Microsoft Operations Framework (MOF)

    ITIL is widely accepted as an international standard of best practices for operations management, and Microsoft has used ITIL v3 as the basis for Microsoft Operations Framework (MOF) v4, the current version of its own operations framework. Warning: Fasten your seatbelt, because this is where the fun really begins!

    What Is ITIL?

    As part of Microsoft's management approach, the company relied on an international standards-setting body as its basis for developing an operational framework. The British Office of Government Commerce (OGC) provides best-practices advice and guidance on using Information Technology in service management and operations. The OGC also publishes the IT Infrastructure Library, known as ITIL.

    ITIL provides a cohesive set of best practices for IT Service Management (ITSM). These best practices include a series of books giving direction and guidance on provisioning quality IT services and facilities needed to support Information Technology. The documents are maintained by the OGC and supported by publications, qualifications, and an international users group.

    Started in the 1980s, ITIL is under constant development by a consortium of industry IT leaders. The ITIL covers a number of areas and is primarily focused on ITSM; its IT Infrastructure Library is considered to be the most consistent and comprehensive documentation of best practices for IT Service Management worldwide.

    ITSM is a business-driven, customer-centric approach to managing Information Technology. It specifically addresses the strategic business value generated by IT and the need to deliver high-quality IT services to one's business organization. ITSM itself has two main components:

  • Service support
  • Service delivery
  • Philosophically speaking, ITSM focuses on the customer's perspective of IT's contribution to the business, which is analogous to the objectives of other frameworks in terms of their consideration of alignment of IT service support and delivery with business goals in mind.

    Although ITIL describes the what, when, and why of IT operations, it stops short of describing how a specific activity should be carried out. A driving force behind its development was the recognition that organizations are increasingly dependent on IT for satisfying their corporate objectives relating to both internal and external customers, which increases the requirement for high-quality IT services. Many large IT organizations realize that the road to a customer-centric service organization runs along an ITIL framework.

    ITIL also specifies keeping measurements or metrics to assess performance over time. Measurements can include a variety of statistics, such as the number and severity of service outages, along with the amount of time it takes to restore service. These metrics can be used to quantify to management how well IT is performing. This information can be particularly useful for justifying resources during the next budget process!

    What Is MOF?

    ITIL is generally accepted as the "best practices" for the industry. Being technology-agnostic, it is a foundation that can be adopted and adapted to meet the specific needs of various IT organizations. Although Microsoft chose to adopt ITIL as a standard for its own IT operations for its descriptive guidance, Microsoft designed MOF to provide prescriptive guidance for effective design, implementation, and support of Microsoft technologies.

    MOF is a set of publications providing both descriptive (what to do, when and why) and prescriptive (how to do) guidance on IT Service Management. The key focus in developing MOF was providing a framework specifically geared toward managing Microsoft technologies. Microsoft created the first version of the MOF in 1999. The latest iteration of MOF (version 4) is designed to further

  • Update MOF to include the full end-to-end IT service life cycle;
  • Let IT governance serve as the foundation of the life cycle;
  • Provide useful, easily consumable best practice–based guidance;
  • Simplify and consolidate service management functions (SMFs), emphasizing work-flows, decisions, outcomes, and roles.
  • MOF is designed to complement Microsoft's previously existing Microsoft Solutions Framework (MSF), which provides guidance for application development solutions. Together, the combined frameworks provide guidance throughout the IT life cycle, as shown in Figure 1.2.

    Figure 1.2

    Figure 1.2 The IT life cycle and Microsoft frameworks

    At its core, the MOF is a collection of best practices, principles, and models. It provides direction to achieve reliability, availability, supportability, and manageability of mission-critical production systems, focusing on solutions and services using Microsoft products and technologies. MOF extends ITIL by including guidance and best practices derived from the experience of Microsoft's internal operations groups, partners, and customers worldwide. MOF aligns with and builds on the IT Service Management practices documented within ITIL, thus enhancing the supportability built on Microsoft's products and technologies.

    MOF uses a process model that describes Microsoft's approach to IT operations and the service management life cycle. The model organizes the core ITIL processes of service support and service delivery, and it includes additional MOF processes in the four quadrants of the MOF process model, as illustrated in Figure 1.3.

    It is important to note that the activities pictured in the quadrants illustrated in Figure 1.3 are not necessarily sequential. These activities can occur simultaneously within an IT organization. Each quadrant has a specific focus and tasks, and within each quadrant are policies, procedures, standards, and best practices that support specific operations management–focused tasks.

    Configuration Manager 2007 can be employed to support operations management tasks in different quadrants of the MOF Process Model. Let's look briefly at each of these quadrants and see how one can use ConfigMgr to support MOF:

  • Changing—This quadrant represents instances where new service solutions, technologies, systems, applications, hardware, and processes have been introduced.

    The software and OS deployment features of ConfigMgr can be used to automate many activities in the Changing quadrant.

  • Operating—This quadrant concentrates on performing day-to-day tasks efficiently and effectively.

    ConfigMgr includes many operational tasks that you can initiate from the Configuration Manager console, or that can be automated completely. These are available through various product components, such as update management and software deployment features. The Network Access Protection feature can be utilized to verify clients connecting to the network meet certain corporate criteria, such as antivirus software signatures, before being granted full access to resources.

  • Supporting—This quadrant represents the resolution of incidents, problems, and inquiries, preferably in a timely manner.

    Using the Desired Configuration Management feature of ConfigMgr in conjunction with software deployment, widespread shifts in system configurations can be identified and reversed with a minimum of effort.

  • Optimizing—This quadrant focuses on minimizing costs while optimizing performance, capacity, and availability in the delivery of IT services.

    ConfigMgr reporting delivers in a number of functional areas of IT operations. For example, out of the box reports provide instant insight into hardware readiness for operating system deployment to help minimize the hands-on aspects of hardware assessment in upgrade planning. In conjunction with the software metering and asset intelligence features of Configuration Manager, reports can provide insight into unused software licenses that can be reclaimed for use elsewhere.

  • Service Level Agreements and Operating Level Agreements (OLAs) are tools many organizations use in defining accepted levels of operation and ability. Configuration Manager includes the ability to schedule software and update deployment, as well as to define maintenance windows in support of SLAs and OLAs.

    Additional information regarding the MOF Process Model is available at http://go.microsoft.com/fwlink/?LinkId=50015.

    MOF Does Not Replace ITIL

    Microsoft believes that ITIL is the leading body of knowledge of best practices; for that reason, it uses ITIL as the foundation for MOF. Rather than replacing ITIL, MOF complements it and is similar to ITIL in several ways:

  • MOF (with MSF) spans the entire IT life cycle.
  • Both MOF and ITIL are based on best practices for IT management, drawing on the expertise of practitioners worldwide.
  • The MOF body of knowledge is applicable across the business community—from small businesses to large enterprises. MOF also is not limited only to those using the Microsoft platform in a homogenous environment.
  • As is the case with ITIL, MOF has expanded to be more than just a documentation set. In fact, MOF is now intertwined with another System Center component, Operations Manager 2007!
  • Additionally, Microsoft and its partners provide a variety of resources to support MOF principles and guidance, including self-assessments, IT management tools that incorporate MOF terminology and features, training programs and certification, and consulting services.

    Service Management Mastery: ISO 20000

    You can think of ITIL and ITSM as providing a framework for IT to rethink the ways in which it contributes to and aligns with the business. ISO 20000, which is the first international standard for IT Service Management, institutionalizes these processes. ISO 20000 helps companies to align IT services and business strategy, to create a formal framework for continual service improvement, and provides benchmarks for comparison to best practices.

    Published in December 2005, ISO 20000 was developed to reflect the best-practice guidance contained within ITIL. The standard also supports other IT Service Management frameworks and approaches, including MOF, Capability Maturity Model Integration (CMMi) and Six Sigma. ISO 20000 consists of two major areas:

  • Part 1 promotes adopting an integrated process approach to deliver managed services effectively that meets business and customer requirements.
  • Part 2 is a "code of practice" describing the best practices for service management within the scope of ISO 20000-1.
  • These two areas—what to do and how to do it—have similarities to the approach taken by the other standards, including MOF.

    ISO 20000 goes beyond ITIL, MOF, Six Sigma, and other frameworks in providing organizational or corporate certification for organizations that effectively adopt and implement the ISO 20000 code of practice.

    Optimizing Your Infrastructure

    According to Microsoft, analysts estimate that over 70% of the typical IT budget is spent on infrastructure—managing servers, operating systems, storage, and networking. Add to that the challenge of refreshing and managing desktop and mobile devices, and there's not much left over for anything else. Microsoft describes an Infrastructure Optimization Model that categorizes the state of one's IT infrastructure, describing the impacts on cost, security risks, and the ability to respond to changes. Using the model shown in Figure 1.4, you can identify where your organization is, and where you want to be:

  • Basic—Reactionary, with much time spent fighting fires
  • Standardized—Gaining control
  • Rationalized—Enabling the business
  • Dynamic—Being a strategic asset
  • Although most organizations are somewhere between the basic and standardized levels in this model, typically one would prefer to be a strategic asset rather than fighting fires. Once you know where you are in the model, you can use best practices from ITIL and guidance from MOF to develop a plan to progress to a higher level. The IO Model describes the technologies and steps organizations can take to move forward, whereas the MOF explains the people and processes required to improve that infrastructure. Similar to ITSM, the IO Model is a combination of people, processes, and technology.

    More information about Infrastructure Optimization is available at http://www.microsoft.com/technet/infrastructure.

    From Fighting Fires to Gaining Control

    At the Basic level, your infrastructure is hard to control and expensive to manage. Processes are manual, IT policies and standards are either nonexistent or not enforced, and you don't have the tools and resources (or time and energy) to determine the overall health of your applications and IT services. Not only are your desktop and server management costs out of control, but you are in reactive mode when it comes to security threats. In addition, you tend to use manual rather than automated methods for applying software deployments and patches. To try to put a bit of humor into this, you could say that computer management has you all tied up, like the system administrator shown in Figure 1.5.

    Figure 1.5

    Figure 1.5 The Basic level can leave you feeling tied up in knots.

    Does this sound familiar? If you can gain control of your environment, you may be more effective at work! Here are some steps to consider:

  • Develop standards, policies, and controls.
  • Alleviate security risks by developing a security approach throughout your IT organization.
  • Adopt best practices, such as those found in ITIL, and operational guidance found in MOF.
  • Build IT to become a strategic asset.
  • If you can achieve operational nirvana, this will go a long way toward your job satisfaction and IT becoming a constructive part of your business.

    From Gaining Control to Enabling the Business

    A Standardized infrastructure introduces control by using standards and policies to manage desktops and servers. These standards control how you introduce machines into your network. As an example, using Directory Services will manage resources, security policies, and access to resources. Shops in a Standardized state realize the value of basic standards and some policies, but still tend to be reactive. Although you now have a managed IT infrastructure and are inventorying your hardware and software assets and starting to manage licenses, your patches, software deployments, and desktop services are not yet automated. Security-wise, the perimeter is now under control, although internal security may still be a bit loose.

    To move from a Standardized state to the Rationalized level, you will need to gain more control over your infrastructure and implement proactive policies and procedures. You might also begin to look at implementing service management. At this stage, IT can also move more toward becoming a business asset and ally, rather than a burden.

    From Enabling the Business to Becoming a Strategic Asset

    At the Rationalized level, you have achieved firm control of desktop and service management costs. Processes and policies are in place and beginning to play a large role in supporting and expanding the business. Security is now proactive, and you are responding to threats and challenges in a rapid and controlled manner.

    Using technologies such as lite-touch and zero-touch operating system deployment helps you to minimize costs, deployment time, and technical challenges for system rollouts. Because your inventory is now under control, you have minimized the number of images to manage, and desktop management is now largely automated. You also are purchasing only the software licenses and new computers the business requires, giving you a handle on costs. Security is now proactive with policies and control in place for desktops, servers, firewalls, and extranets.

    Mission Accomplished: IT as a Strategic Asset

    At the Dynamic level, your infrastructure is helping run the business efficiently and stay ahead of competitors. Your costs are now fully controlled. You have also achieved integration between users and data, desktops and servers, and the different departments and functions throughout your organization.

    Your Information Technology processes are automated and often incorporated into the technology itself, allowing IT to be aligned and managed according to business needs. New technology investments are able to yield specific, rapid, and measurable business benefits. Measurement is good—it helps you justify the next round of investments!

    Using self-provisioning software and quarantine-like systems to ensure patch management and compliance with security policies allows you to automate your processes, which in turn improves reliability, lowers costs, and increases your service levels.

    According to IDC research, very few organizations achieve the Dynamic level of the Infrastructure Optimization Model—due to the lack of availability of a single toolset from a single vendor to meet all requirements. Through execution on its vision in DSI, Microsoft aims to change this. To read more on this study, visit http://download.microsoft.com/download/a/4/4/a4474b0c-57d8-41a2-afe6-32037fa93ea6/IDC_windesktop_IO_whitepaper.pdf.



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