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000-N40 - IBM Information Management Optim Technical Mastery v3 - BrainDump Information

Vendor Name : IBM
Exam Code : 000-N40
Exam Name : IBM Information Management Optim Technical Mastery v3
Questions and Answers : 40 Q & A
Updated On : November 16, 2018
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000-N40 exam Dumps Source : IBM Information Management Optim Technical Mastery v3

Test Code : 000-N40
Test Name : IBM Information Management Optim Technical Mastery v3
Vendor Name : IBM
Q&A : 40 Real Questions

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IBM IBM Information Management Optim

main European organizations choose IBM Blockchain to pressure Innovation | killexams.com Real Questions and Pass4sure dumps

Telefonica, relevant bank of Azerbaijan and others reveal blockchain momentum is transforming into throughout distinct industries in Europe

MADRID, Nov. 14, 2018 /PRNewswire/ -- IBM (NYSE: IBM) today announced work underway with main European corporations to proceed to innovate with blockchain, progressing projects from proof of theory to construction environments.

From big enterprises to startups across numerous industries, corporations in Europe are participating with IBM to radically change the usage of blockchain. this is made possible by the provision of IBM functions and developer components across Europe. credit score: IBM

extra

The attributes of blockchain expertise are very best to enormous networks of disparate partners. A distributed ledger expertise, blockchain establishes a shared, immutable checklist of all the transactions that take area within a network after which permits permissioned events entry to relied on facts in true time. by using applying the expertise to lots of enterprise processes, a new sort of command and consent can be added into the stream of information, empowering diverse partners to collaborate and setting up a single shared view of a transaction without compromising particulars, privacy or confidentiality.

The hallmark of IBM's blockchain enterprise has been the means to convene vast groups of community contributors to embody a collaborative platform method to blockchain adoption. valued clientele are capitalising on the opportunity for superior believe and transparency the use of blockchain across numerous industries, for example to better manage the reconciliation of overseas cellphone roaming fees, securing digital identity for citizens, and complying with new European banking directives on client communications.

With greater than 500 blockchain initiatives globally, IBM is engaged throughout all industries, the place European tasks in selected are on the upward thrust, the place, in accordance with IDC, "blockchain spending in Europe is now growing to be faster than anyplace else."1

"From colossal firms to beginning-ups, across dissimilar industries, companies across Europe are making a choice on IBM Blockchain," referred to Andrew Darley, IBM Blockchain Platform leader, Europe. "valued clientele are attracted by using the production-readiness of the IBM Blockchain Platform, permitting them to run tremendously comfy networks in any ambiance of their deciding on, on premise, by the use of IBM Cloud, or an increasing number of different business cloud providers."

European customers are continuing to work with IBM to power blockchain innovation of their industries:

Telefónica and IBM are taking part within the building of a proof of thought (PoC) in response to IBM blockchain know-how to help clear up one of the most essential challenges of communications provider suppliers, the administration of overseas cell phone name site visitors. The task helps to get to the bottom of the veracity and traceability of advice generated by way of distinctive service providers after they route a global call. the use of a decentralized community that provides collaborating contributors secure entry, fraudulent behaviors and  discrepancies between the counsel recorded through every provider are greatly decreased.

The central bank of the Republic of Azerbaijan and IBM are setting up a Digital Identification equipment based on Hyperledger textile, A Linux foundation framework, to investigate the reliability of the files regarding both individuals and criminal entities to be used with banks, credit score suppliers and equivalent agencies. the new device will simplify and automate the "know Your client" validation method, and may be used by means of each valued clientele and credit score companies serving residents of Azerbaijan.

Story Continues

Finnish retail cooperative S-neighborhood is trying out their Pike-perch radar answer, which is in accordance with IBM Blockchain know-how, as part of the retail community's approach to enhance customer experience. consumers in Finland can hint a fillet of pike or perch freshwater fish back to its home waters the use of the QR Code on the package of "Kotimaista-kuhafile" fish, or through logging in to a tracking website.

PKO bank Polski has applied a blockchain-primarily based "durable medium" platform constructed at the side of KIR (Krajowa Izba Rozliczeniowa S.A. -  Polish automated clearing residence) in partnership with IBM and Accenture, to aid the financial institution obtain compliance with the eu Union price features Directive regarding consumer conversation. Now the customer files and communications sent digitally to more than 5 million shoppers of the bank could be held in a incredibly comfortable blockchain-primarily based repository.

The vital Securities Depository of Poland (Krajowy Depozyt Papierow Wartosciowych, KDPW) has applied their eVoting solution, designed to inspire enhanced retail shareholder participation in business Annual general conferences (AGM), and ensure transparency to regulators on the history of AGM agendas, and vote casting effects. The community is in production.

Startup utility developer Comgo.io, with support from IBM, is digitizing the total donation and spend system for Non-Governmental groups (NGOs) the usage of Hyperledger material. NGO donors can see in actual time what money has already been spent and the activities supported. as an instance, when charity workers in India purchase hygiene items for the street toddlers they aid, the fee is tracked on a cellphone, and written to the blockchain, permitting authorized community participants to see the transactions, and triggering the NGO responsible to verify that the toddlers did in fact obtain the products. The software enhances transparency to build a deeper connection between the donors and the charity, and helps donors to take note more concerning the work of the NGO. Comgo.io is imposing the utility with 7 NGOs: Fundación recover; Orden de Malta; Fundación Exit; Farmacéuticos sin Fronteras; KUBUKA; Itwillbe, and homelessentrepreneur.

much of the momentum can be attributed to the benefit of use of the IBM Blockchain Platform and the open nature of the Linux basis's Hyperledger fabric blockchain framework, underscored by IBM's deep blockchain and trade skills.

functions and developer materials during Europe assist help shoppers via IBM client Centres and Blockchain Garages in London and Böblingen; IBM customer Innovation Centres in Paris, fine and Gronningen; an business answer Centre in Montpellier; IBM meals trust network cloud center in Frankfurt. IBM research centres in Zurich and Dublin focal point on cryptography, innovations in AI and optical imaging to support show the id and authenticity of objects, notice anomalies and help preventative maintenance in industrial environments. at the Watson IoT middle in Munich valued clientele are engaged on projects to explore the convergence of IoT and blockchain, and the way purchasers can automate business approaches, gain competitive competencies, and create new business models, by means of embedding conclusion point and sensor records into blockchain networks to set off sensible contracts.

consumers can also advantage from the provision of IBM Blockchain Starter Plan on IBM Cloud, ranging from about €500 a month. this is assisting developers, startups and organizations construct blockchain proofs-of-idea rapidly and cost effectively with an end-to-conclusion blockchain development event, a secure look at various environment, suite of schooling equipment and modules and one-click on community provisioning.

IBM Blockchain Platform became named "top-quality Blockchain Platform" by way of Juniper analysis of their Future Digital Awards.

About IBM Blockchain 

IBM is identified as the leading enterprise blockchain company. The business's research, technical and company consultants have broken barriers in transaction processing speeds, developed essentially the most superior cryptography to at ease transactions, and are contributing millions of traces of open source code to strengthen blockchain for organizations. IBM is the leader in open-source blockchain solutions developed for the business. because 2016, IBM has labored with a whole lot of consumers across fiscal features, give chain, government, retail, digital rights administration and healthcare to put into effect blockchain functions, and operates a couple of networks working reside and in creation. The cloud-based mostly IBM Blockchain Platform grants the end-to-conclusion capabilities that consumers deserve to without delay spark off and efficiently develop, operate, govern and cozy their own enterprise networks. IBM is an early member of Hyperledger, an open source collaborative effort created to enhance pass-industry blockchain applied sciences. For more advice about IBM Blockchain, seek advice from https://www.ibm.com/blockchain/ or observe us on Twitter at @ibmblockchain.

Contact counsel:Vince SmithIBM Communicationssmithv@uk.ibm.com +44 7802 216940

Notes to Editors:outdated currently announced European IBM Blockchain customers consist of:

  • Valenciaport, who joined TradeLens 5 November [LINK]
  • Carrefour, who joined IBM food believe eight October [LINK].
  • we.alternate, who joined forces with three former Batavia consortium banks on 2 October, accelerating the construction of its blockchain-based change financing platform and extending its reach to 14 nations across Europe. [LINK] greater recently on 31 October they additionally signed an MOU with eTradeConnect in Asia to interconnect the two systems for alternate transactions, extending the mixed community to 26 banks. [LINK] The we.change and Batavia platforms run on IBM Blockchain Platform.
  • 1 IDC report, "Six the reason why Blockchain Will observe a distinct Adoption sample in Europe", August 2018.  document #EMEA44214418

     

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    IBM business enterprise emblem. (PRNewsFoto/IBM company) (PRNewsFoto/) (PRNewsfoto/IBM)

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    View normal content material to download multimedia:http://www.prnewswire.com/information-releases/leading-european-corporations-select-ibm-blockchain-to-pressure-innovation-300749651.html


    IBM announces New choices within the Optim Portfolio | killexams.com Real Questions and Pass4sure dumps

    IBM currently introduced new choices inside the Optim Portfolio to permit companies to work leaner and extra efficiently with capabilities to work throughout diverse structures as well as cut back construction and administrative costs. here is in an effort to aid valued clientele benefit manage of their assistance and manipulate that suggestions at every stage of its lifecycle. furthermore, IBM will also announce new InfoSphere basis tools, to aid velocity access to critical company tips.

    IBM builds on its integrated information management initiative by way of enhancing the Optim portfolio which helps agencies without delay design, improve and install purposes across DB2 and Informix application and Oracle Database. the brand new Optim building Studio offers a typical atmosphere for Oracle Database users to with no trouble drag and drop information between Oracle Database and DB2. With the brand new enhancements, companies can write purposes once and set up towards any number of facts sources. additionally, superior portfolio integration reduces risks for organizations to be sure robust records governance.

    IBM is also saying enhancements to a new suite of the InfoSphere basis tools portfolio. The suite comprises a new edition of IBM assistance Analyzer, which examines tips and helps agencies computer screen the quality of their data, to target competencies complications and establish developments over time for finished historical analysis. The Analyzer can assess when crucial pieces of suggestions required for a enterprise task are lacking or incomplete, and may establish advanced company guidelines. as an example, if a high price client with dissimilar business money owed closes 20 p.c of its money owed, counsel Analyzer can problem an alert to have a earnings adult instantly call the customer.

    “today, companies throughout industries are striving to enrich enterprise efficiency, streamline database administration, velocity utility building, and permit advantageous governance,” Arvind Krishna, vice chairman, IBM tips administration development. “the brand new additions to the IBM integrated records management portfolio can bring more suitable enterprise effects, reduce administrative fees with less risk, and supply capabilities that scale throughout commercial enterprise applications, databases and platforms.”

    This BeyeNETWORK news merchandise incorporates tips from a fresh press unencumber by way of the enterprise outlined.


    IBM announces Sweeping Initiative to tackle principal Shift in the move of World's records | killexams.com Real Questions and Pass4sure dumps

    source: IBM

    September 08, 2008 12:05 ET

    biggest counsel Infrastructure Launch Ever for IBM; New offerings permit purchasers to handle advice Challenges and circulate statistics From institutions to individuals and "Clouds"

    MONTPELLIER, FRANCE and ARMONK, new york and TOKYO--(Marketwire - September eight, 2008) - IBM (NYSE: IBM)

  • New applied sciences and services for corporations, governments designed to address massive growth and mobility of information; skyrocketing power fees, protection issues and greater stressful consumers;
  • largest suggestions infrastructure launch ever for the enterprise that invented the disk power, relational database -- more than 30 new and upgraded assistance infrastructure technologies and services unveiled;
  • $2 billion investment; three years and more than 2,500 IBM researchers and developers from 9 diverse international locations; key acquisitions within the closing 24 months cement strategy.(1)
  • ordinary individual's "suggestions footprint" -- the digitization of enjoyment, healthcare, safety, retail preferences -- will develop from 1 terabyte (about 50,000 bushes reduce and printed) per year to more than 16 terabytes through 2020, based on IBM.(2)
  • technologies incubating in IBM's labs such as the long-term archiving undertaking, solid state applied sciences, reminiscence breakthroughs, real-time resolution making to extra enhance future storage offerings.
  • IBM nowadays announced its largest launch ever of recent storage hardware, software and services which are the building blocks for the area's strongest counsel infrastructure portfolio. the brand new IBM offerings are designed to enable companies, governments and different institutions to radically change static facts managed in silos into extra dynamic tips that's attainable by using people anywhere they go in a cloud computing environment.

    As patrons now look to "take their tips" with them -- improving their healthcare, safety, amusement, social life and purchaser adventure every time, worldwide, in real time -- groups are struggling with outdated records centers, which are unable to tackle the accelerated assistance administration demands.

    The proliferation of the cell internet, connected sensors in all places, from vehicles to pipelines, on-line scientific information, and the explosive boom of web 2.0 statistics and social networking, is leading to sixteen-fold boom in each and every particular person's "information footprint" by way of 2020, based on IBM. Infrastructures need to adapt nowadays to fulfill this demand. To take heed to an IBM podcast on advice infrastructure click: here.

    In response, IBM these days delivered critical aspects for an information infrastructure as part of its New business facts center strategy. These aspects center of attention on the provision, compliance and retention, and safety ache aspects for purchasers as they re-design their statistics facilities. more than 30 new and upgraded items and features are being brought throughout the IBM portfolio to fulfill these vital needs: To take heed to an IBM podcast on these new choices click on: right here.

    cyber web-Scale Availability: present day infrastructure is not designed to efficaciously manipulate the estimated two billion americans who will be on the internet through 2011(3) nor the expected 1000000000000 related objects -- cars, appliances, cameras, roadways, pipelines -- comprising "the cyber web of issues." economical, scale-out technologies are necessary as an important factor of a consumer's tips infrastructure to allow internet scale and speed for the administration of massive amounts of online advice within a company and out to billions of people. companies need to be prepared for this new part of "cloud computing," giving patrons entry to statistics and programs remotely, from any gadget, anyplace. to satisfy these needs, IBM introduced a series of products and choices enabling cyber web Scale Availability. among the many highlights:

  • an entirely new affordable, particularly scalable disk storage gadget designed to deal with contemporary diverse mix of tips -- from net 2.0 to traditional purposes reminiscent of financial functions. Developed from the XIV acquisition in January, this new business disk providing facets a distinct grid-based architecture that presents less difficult management, improved performance scalability, self-tuning/curative and thin provisioning to assist cut back the cost and complexity of counsel storage whereas enabling perpetually brief entry of facts for present day dynamic latitude of workloads. extra assistance can also be found here: http://www.ibm.com/systems/storage/disk/xiv/index.html
  • Designed to satisfy traumatic mid-range data middle necessities, IBM is introducing a new disk storage gadget that can add interfaces, increase efficiency, grow capability as information superhighway scale calls for, and be reconfigured on-the-fly. more counsel on the DS5000 will also be found right here: http://www.ibm.com/methods/storage/disk/ds5000/index.html
  • IBM is providing new storage virtualization application that helps purchasers greater successfully manipulate and consolidate volumes of enterprise statistics, proposing consumers with a storage answer designed to help enhance utilization fees, power efficiency, availability, and scalability of important applications. greater tips on SVC can be discovered here: http://www.ibm.com/techniques/storage/application/virtualization/svc/index.html
  • As a means to help storage optimization, IBM is saying new scale-out file services (SOFS), bendy storage virtualization capabilities in order to assist alleviate records storage challenges by means of enabling brief implementation of extremely scalable, global, clustered community attached storage programs. extra advice on SOFS can be found right here: http://www-935.ibm.com/functions/us/its/html/sofs-landing.html
  • Consolidation and Retention: brand new information infrastructure suffers from huge inefficiency in each reproduction sources of the same suggestions and extreme power expenses. leading analysts have mentioned that 50 p.c of statistics centers will run out of power or space for his or her data centers sometime in 2008(4) and the energy consumed by U.S. information facilities will develop from 1.5 p.c to 2.5 % of the nation's complete energy consumption over the next five years.(5) to meet these needs, IBM introduced a series of items and choices enabling information core consolidation and retention. among the highlights:

  • IBM is supplying new software and hardware from the Diligent applied sciences acquisition in April, with a view to support consumers dispose of suggestions muddle by decreasing redundant records through an element of up to 25:1(6) extra counsel on the ProtecTier providing will also be found here: http://www.ibm.com/programs/storage/tape/ts7650g/index.html
  • To support consumers continue and lower back-up copies of their vital records off-site, and ensure the continual availability of email and mission important functions and facts on website in the experience of a catastrophe, IBM is introducing Onsite and far flung statistics insurance policy choices through its acquisition of Arsenal. greater information can also be discovered right here: http://www-935.ibm.com/functions/us/index.wss/offerfamily/bcrs/a1026934
  • actual house is a big difficulty for statistics facilities today as they look to consolidate, so a new high density tape storage library body is being brought that can hold up to three-times greater cartridges in a ten rectangular foot footprint, presenting almost twice the storage density of sun.(7) more assistance on the TS3500 will also be discovered right here: http://www.ibm.com/programs/storage/tape/ts3500/index.html
  • IBM is introducing an upgraded excessive end disk providing that provides greater IBM mainframe storage functionality for purchasers coping with giant database boom of their mainframes. The up-to-date disk providing will also have RAID 6 insurance plan -- whereas offering 50 percent greater storage capacity(eight) in the same footprint with new, better skill, performance-optimized drives -- enabling consumers to retain information core fees and energy usage down. more advice on the DS8000 may also be found right here: http://www.ibm.com/methods/storage/disk/ds8000/index.html
  • safety: making certain that the assistance in a knowledge center is secure and being accessed only by way of these licensed has develop into a exact problem for all information facilities -- large and small. A fresh facts center hack cost one business more than $60 million bucks in damages through theft of records and unauthorized use of credit card information of buyers.(9) meanwhile, the supply and authentication of records -- from large corporate and government databases to the 1 billion individuals anticipated to be the usage of the cell net(10) this 12 months -- is a key priority.

  • IBM is enhancing its main compliance disk storage providing with improved drives as a way to allow 33 p.c extra disk capacity.(11) unlike the EMC Centera(12), the IBM equipment makes it possible for partitioning to run third-celebration ISV applications and leverages each disk and tape, permitting consumers to reduce their complete cost of possession and power consumption as much as 50 p.c.(13) greater counsel on the DR550 can also be discovered right here: http://www.ibm.com/techniques/storage/disk/dr/index.html
  • IBM is offering consumers the world's quickest one terabyte storage tape force, far surpassing the existing sun offering(14), to aid them offer protection to and archive more guidance with much less can charge and fewer energy usage. Storing up to one terabyte of uncompressed records per tape cartridge, storage backups can be achieved as much as fifty four p.c quicker than the previous IBM era pressure. extra assistance on the TS1130 will also be discovered right here: http://www.ibm.com/techniques/storage/tape/ts1130/index.html
  • in the rising area of counsel safety and encryption key management for storage -- the place tips is "locked" and might most effective be accessed by way of users who have "keys," IBM will liberate new Tivoli Key Lifecycle management software, which helps automate the management of keys the place disk and tape storage instruments cannot be compromised if misplaced or stolen. more guidance on TKLM can also be discovered here: http://www-01.ibm.com/application/tivoli/options/safety/
  • To help customers can charge-simply computer screen, comfortable and control their IT infrastructures whereas addressing increasing workloads, IBM is asserting new far flung Managed Infrastructure functions (RMIS). These features offer customers a brand new model for productive IT administration and protection with minimal disruption to current environments, allowing valued clientele to keep their existing property on-web page. greater counsel on RMIS can be discovered right here: http://www-935.ibm.com/capabilities/us/its/html/rmis-landing.html
  • greater than 30 new items and functions from IBM methods and know-how neighborhood, IBM application neighborhood and IBM research had been announced these days, assisting the tips infrastructure pillar of IBM's New enterprise information center approach. Coupled with new announcements from IBM's global know-how capabilities enterprise, IBM aligns vital storage utilization to a client's direct company priorities, helps them cut back the possibility, charge, complexity and planning efforts required for enormous information migrations, and can provide strategic IBM design and implementation functions to target customer ache-points. For a full listing of all of the products and features announced today, please talk over with http://www.ibm.com/techniques/storage/items/exhibit/index.html

    through home-grown innovation, construction and acquisitions, latest announcement marks a $2 billion investment, three years of research and construction, and a world team of greater than 2,500 storage technical gurus, engineers and researchers from 9 distinctive countries together with France, Germany, Israel, Japan, Mexico, Singapore, Switzerland, united states, and the United Kingdom. Key acquisitions of XIV, Diligent, Cognos, Arsenal, Optim, FilesX, Softek, and NovusCG over the last 24 months add strategic items to the strongest ever tips infrastructure portfolio of offerings unveiled nowadays. For a timeline on IBM's storage acquisitions and next-generation technologies from IBM research being developed to increase future tips infrastructure choices, click on http://www-03.ibm.com/press/us/en/pressrelease/25035.wss

    "the area is re-tooling its underlying IT infrastructure in a dramatic shift far from a a long time-old client/server mannequin to a radically more efficient internet-fashion structure. This requires diverse pondering and new capabilities, which we are addressing during this counsel infrastructure launch, with our investments going forward, and how IBM will do company with our consumers," talked about Andy Monshaw, time-honored manager, IBM gadget Storage. "There isn't any greater chance for our valued clientele than to release the value they've of their information centers and assist them create wise, innovative choices for his or her end clients -- the consumer. IBM is the simplest business on earth -- not HP, now not EMC, not solar -- with decades of analysis, industry capabilities and market leadership to make this a truth for our consumers."

    To support clients speed up their data center transformation initiatives and integrate these new IBM suggestions infrastructure choices into their data centers, IBM is additionally announcing the global opening of the brand new enterprise statistics center leadership facilities. At these new facilities, greater than 500 IBM engineers and consultants across areas in the U.S. and Europe will work with consumers and focus on solutions and most effective practices round energy efficiency, consolidation and virtualization, business resiliency and security and repair administration and suggestions infrastructure. more suggestions can be discovered here: http://www.ibm.com/support/techdocs/atsmastr.nsf/net/leadershipcenters

    These new equipment and choices for the IBM information infrastructure will enable clients to streamline their records centers with extremely built-in storage choices concentrated around archive, compliance, retention, and security ache points to help valued clientele carry assistance as a carrier to their shoppers -- the patrons, who are seeking for entry to information at any time from any device. These equipment and know-how resources which IBM has been establishing and collecting, open doorways to new trade collaborations, and on demand storage applied sciences -- a key pillar in the emergence of cloud computing.

    IBM world Financing, the lending and leasing business phase of IBM, presents low-expense financing and environmentally safe storage asset disposal for this comprehensive suite of new suggestions infrastructure offerings. IBM world Financing costs are as low as 4.6% for hardware purchases; four.eight% for utility; and 6.three% for features for finest qualified clients. For tips on easy funding options for shoppers in quest of to finance these new storage expertise capabilities, visit: http://www-03.ibm.com/press/us/en/pressrelease/25037.wss

    For extra assistance about IBM, IBM equipment Storage and the IBM tips Infrastructure, discuss with http://www.ibm.com/information_infrastructure

    IBM, equipment Storage, and the IBM emblem are trademarks or registered logos of overseas company Machines organisation. For an inventory of extra IBM trademarks, see www.ibm.com/legal/copytrade.shtml

    (1) supply: IBM inner (2) source: IBM internal (three) supply: "international web users suitable 1 Billion in 2005." computing device trade Almanac. four Jan. 2006. 30 July 2008, http://www.c-i-a.com/pr0106.htm (four) source: EPA document to Congress on Server and facts core effectivity, introduced on August 2, 2007 (5) source: November 29, 2006 press liberate: "Gartner Says 50 p.c of facts facilities will have insufficient energy and Cooling capability by means of 2008": http://www.gartner.com/it/web page.jsp?id=499090 (6) source: Gartner's "Cool vendors In information insurance policy, 2008." id number: G00155726 (7) source: As of September three, 2008. Comparisons are in keeping with posted records when evaluating maximum tape cartridge slots per square foot. The IBM TS3500 with LTO can hang a hundred twenty five. http://www-304.ibm.com/jct03004c/systems/storage/tape/ts3500/requirements.html The solar SL8500 can dangle seventy two. http://www.solar.com/storagetek/tape_storage/tape_libraries/sl8500/specs.xml. (8) supply: As of September three, 2008. IBM compares. The outdated DS8000 free up supported "performance-optimized" fibre channel drives of seventy three, 146, and 300GB capacities. the new DS8000 R4 adds 450GB fibre channel drives. (9) source: http://www.technewsworld.com/story/64072.html?welcome=1218640804 (10) source: Underwood, Lee. "going in on the 'cell' internet." Webreference.com. eight Aug. 2008 http://www.webreference.com/programming/cell/intro (11) source: New IBM DR550 now has 1TB drives in comparison to previous generation of IBM DR550 which has 750GB drives, thus increasing potential 33 %. (12) source: Comparisons in response to posted requisites, elements and merits. comparing the providing of the IBM DR550 vs. the EMC Centera primarily based on specs published at http://www.emc.com/items/aspect/hardware/centera.htm. (13) supply: results from IBM TCO look at for device Storage DR550, 2007. Cuts complete cost of ownership by 50% with blended tape and disk providing. (14) source: As of September three, 2008. Comparisons are in accordance with published facts. The IBM TS1130 native sustained data expense (uncompressed) of one hundred sixty MBps http://www-03.ibm.com/methods/storage/tape/ts1130/necessities.html vs sun T10000 native sustained statistics rate (uncompressed) of one hundred twenty MBps http://www.sun.com/storagetek/tape_storage/tape_drives/t10000/specs.xml


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    Guide to vendor-specific IT security certifications | killexams.com real questions and Pass4sure dumps

    Despite the wide selection of vendor-specific information technology security certifications, identifying which...

    ones best suit your educational or career needs is fairly straightforward.

    This guide to vendor-specific IT security certifications includes an alphabetized table of security certification programs from various vendors, a brief description of each certification and advice for further details.

    Introduction: Choosing vendor-specific information technology security certifications

    The process of choosing the right vendor-specific information technology security certifications is much simpler than choosing vendor-neutral ones. In the vendor-neutral landscape, you must evaluate the pros and cons of various programs to select the best option. On the vendor-specific side, it's only necessary to follow these three steps:

  • Inventory your organization's security infrastructure and identify which vendors' products or services are present.
  • Check this guide (or vendor websites, for products not covered here) to determine whether a certification applies to the products or services in your organization.
  • Decide if spending the time and money to obtain such credentials (or to fund them for your employees) is worth the resulting benefits.
  • In an environment where qualified IT security professionals can choose from numerous job openings, the benefits of individual training and certifications can be hard to appraise.

    Many employers pay certification costs to develop and retain their employees, as well as to boost the organization's in-house expertise. Most see this as a win-win for employers and employees alike, though employers often require full or partial reimbursement for the related costs incurred if employees leave their jobs sooner than some specified payback period after certification.

    There have been quite a few changes since the last survey update in 2015. The Basic category saw a substantial jump in the number of available IT security certifications due to the addition of several Brainbench certifications, in addition to the Cisco Certified Network Associate (CCNA) Cyber Ops certification, the Fortinet Network Security Expert Program and new IBM certifications. 

    2017 IT security certification changes

    Certifications from AccessData, Check Point, IBM and Oracle were added to the Intermediate category, increasing the total number of certifications in that category, as well. However, the number of certifications in the Advanced category decreased, due to several IBM certifications being retired. 

    Vendor IT security certifications Basic information technology security certifications 

    Brainbench basic security certificationsBrainbench offers several basic-level information technology security certifications, each requiring the candidate to pass one exam. Brainbench security-related certifications include:

  • Backup Exec 11d (Symantec)
  • Check Point FireWall-1 Administration
  • Check Point Firewall-1 NG Administration
  • Cisco Security
  • Microsoft Security
  • NetBackup 6.5 (Symantec)
  • Source: Brainbench Information Security Administrator certifications

    CCNA Cyber OpsPrerequisites: None required; training is recommended.

    This associate-level certification prepares cybersecurity professionals for work as cybersecurity analysts responding to security incidents as part of a security operations center team in a large organization.

    The CCNA Cyber Ops certification requires candidates to pass two written exams.

    Source: Cisco Systems CCNA Cyber Ops

    CCNA SecurityPrerequisites: A valid Cisco CCNA Routing and Switching, Cisco Certified Entry Networking Technician or Cisco Certified Internetwork Expert (CCIE) certification.

    This credential validates that associate-level professionals are able to install, troubleshoot and monitor Cisco-routed and switched network devices for the purpose of protecting both the devices and networked data.

    A person with a CCNA Security certification can be expected to understand core security concepts, endpoint security, web and email content security, the management of secure access, and more. He should also be able to demonstrate skills for building a security infrastructure, identifying threats and vulnerabilities to networks, and mitigating security threats. CCNA credential holders also possess the technical skills and expertise necessary to manage protection mechanisms such as firewalls and intrusion prevention systems, network access, endpoint security solutions, and web and email security.

    The successful completion of one exam is required to obtain this credential.

    Source: Cisco Systems CCNA Security

    Check Point Certified Security Administrator (CCSA) R80Prerequisites: Basic knowledge of networking; CCSA training and six months to one year of experience with Check Point products are recommended.

    Check Point's foundation-level credential prepares individuals to install, configure and manage Check Point security system products and technologies, such as security gateways, firewalls and virtual private networks (VPNs). Credential holders also possess the skills necessary to secure network and internet communications, upgrade products, troubleshoot network connections, configure security policies, protect email and message content, defend networks from intrusions and other threats, analyze attacks, manage user access in a corporate LAN environment, and configure tunnels for remote access to corporate resources.

    Candidates must pass a single exam to obtain this credential.

    Source: Check Point CCSA Certification

    IBM Certified Associate -- Endpoint Manager V9.0Prerequisites: IBM suggests that candidates be highly familiar with the IBM Endpoint Manager V9.0 console. They should have experience taking actions; activating analyses; and using Fixlets, tasks and baselines in the environment. They should also understand patching, component services, client log files and troubleshooting within IBM Endpoint Manager.

    This credential recognizes professionals who use IBM Endpoint Manager V9.0 daily. Candidates for this certification should know the key concepts of Endpoint Manager, be able to describe the system's components and be able to use the console to perform routine tasks.

    Successful completion of one exam is required.

    Editor's note: IBM is retiring this certification as of May 31, 2017; there will be a follow-on test available as of April 2017 for IBM BigFix Compliance V9.5 Fundamental Administration, Test C2150-627.

    Source: IBM Certified Associate -- Endpoint Manager V9.0

    IBM Certified Associate -- Security Trusteer Fraud ProtectionPrerequisites: IBM recommends that candidates have experience with network data communications, network security, and the Windows and Mac operating systems.

    This credential pertains mainly to sales engineers who support the Trusteer Fraud product portfolio for web fraud management, and who can implement a Trusteer Fraud solution. Candidates must understand Trusteer product functionality, know how to deploy the product, and be able to troubleshoot the product and analyze the results.

    To obtain this certification, candidates must pass one exam.

    Source: IBM Certified Associate -- Security Trusteer Fraud Protection

    McAfee Product SpecialistPrerequisites: None required; completion of an associated training course is highly recommended.

    McAfee information technology security certification holders possess the knowledge and technical skills necessary to install, configure, manage and troubleshoot specific McAfee products, or, in some cases, a suite of products.

    Candidates should possess one to three years of direct experience with one of the specific product areas.

    The current products targeted by this credential include:

  • McAfee Advanced Threat Defense products
  • McAfee ePolicy Orchestrator and VirusScan products
  • McAfee Network Security Platform
  • McAfee Host Intrusion Prevention
  • McAfee Data Loss Prevention Endpoint products
  • McAfee Security Information and Event Management products
  • All credentials require passing one exam.

    Source: McAfee Certification Program

    Microsoft Technology Associate (MTA)Prerequisites: None; training recommended.

    This credential started as an academic-only credential for students, but Microsoft made it available to the general public in 2012.

    There are 10 different MTA credentials across three tracks (IT Infrastructure with five certs, Database with one and Development with four). The IT Infrastructure track includes a Security Fundamentals credential, and some of the other credentials include security components or topic areas.

    To earn each MTA certification, candidates must pass the corresponding exam. 

    Source: Microsoft MTA Certifications

    Fortinet Network Security Expert (NSE)Prerequisites: Vary by credential.

    The Fortinet NSE program has eight levels, each of which corresponds to a separate network security credential within the program. The credentials are:

  • NSE 1 -- Understand network security concepts.
  • NSE 2 -- Sell Fortinet gateway solutions.
  • NSE 3 (Associate) -- Sell Fortinet advanced security solutions.
  • NSE 4 (Professional) -- Configure and maintain FortiGate Unified Threat Management products.
  • NSE 5 (Analyst) -- Implement network security management and analytics.
  • NSE 6 (Specialist) – Understand advanced security technologies beyond the firewall.
  • NSE 7 (Troubleshooter) -- Troubleshoot internet security issues.
  • NSE 8 (Expert) -- Design, configure, install and troubleshoot a network security solution in a live environment.
  • NSE 1 is open to anyone, but is not required. The NSE 2 and NSE 3 information technology security certifications are available only to Fortinet employees and partners. Candidates for NSE 4 through NSE 8 should take the exams through Pearson VUE.

    Source: Fortinet NSE

    Symantec Certified Specialist (SCS)This security certification program focuses on data protection, high availability and security skills involving Symantec products.

    To become an SCS, candidates must select an area of focus and pass an exam. All the exams cover core elements, such as installation, configuration, product administration, day-to-day operation and troubleshooting for the selected focus area.

    As of this writing, the following exams are available:

  • Exam 250-215: Administration of Symantec Messaging Gateway 10.5
  • Exam 250-410: Administration of Symantec Control Compliance Suite 11.x
  • Exam 250-420: Administration of Symantec VIP
  • Exam 250-423: Administration of Symantec IT Management Suite 8.0
  • Exam 250-424: Administration of Data Loss Prevention 14.5
  • Exam 250-425: Administration of Symantec Cyber Security Services
  • Exam 250-426: Administration of Symantec Data Center Security -- Server Advanced 6.7
  • Exam 250-427: Administration of Symantec Advanced Threat Protection 2.0.2
  • Exam 250-428: Administration of Symantec Endpoint Protection 14
  • Exam 250-513: Administration of Symantec Data Loss Prevention 12
  • Source: Symantec Certification

    Intermediate information technology security certifications 

    AccessData Certified Examiner (ACE)Prerequisites: None required; the AccessData BootCamp and Advanced Forensic Toolkit (FTK) courses are recommended.

    This credential recognizes a professional's proficiency using AccessData's FTK, FTK Imager, Registry Viewer and Password Recovery Toolkit. However, candidates for the certification must also have moderate digital forensic knowledge and be able to interpret results gathered from AccessData tools.

    To obtain this certification, candidates must pass one online exam (which is free). Although a boot camp and advanced courses are available for a fee, AccessData provides a set of free exam preparation videos to help candidates who prefer to self-study.

    The certification is valid for two years, after which credential holders must take the current exam to maintain their certification.

    Source: Syntricate ACE Training

    Cisco Certified Network Professional (CCNP) Security Prerequisites: CCNA Security or any CCIE certification.

    This Cisco credential recognizes professionals who are responsible for router, switch, networking device and appliance security. Candidates must also know how to select, deploy, support and troubleshoot firewalls, VPNs and intrusion detection system/intrusion prevention system products in a networking environment.

    Successful completion of four exams is required.

    Source: Cisco Systems CCNP Security

    Check Point Certified Security Expert (CCSE)Prerequisite: CCSA certification R70 or later.

    This is an intermediate-level credential for security professionals seeking to demonstrate skills at maximizing the performance of security networks.

    A CCSE demonstrates a knowledge of strategies and advanced troubleshooting for Check Point's GAiA operating system, including installing and managing VPN implementations, advanced user management and firewall concepts, policies, and backing up and migrating security gateway and management servers, among other tasks. The CCSE focuses on Check Point's VPN, Security Gateway and Management Server systems.

    To acquire this credential, candidates must pass one exam.

    Source: Check Point CCSE program

    Cisco Cybersecurity SpecialistPrerequisites: None required; CCNA Security certification and an understanding of TCP/IP are strongly recommended.

    This Cisco credential targets IT security professionals who possess in-depth technical skills and knowledge in the field of threat detection and mitigation. The certification focuses on areas such as event monitoring, event analysis (traffic, alarm, security events) and incident response.

    One exam is required.

    Source: Cisco Systems Cybersecurity Specialist

    Certified SonicWall Security Administrator (CSSA)Prerequisites: None required; training is recommended.

    The CSSA exam covers basic administration of SonicWall appliances and the network and system security behind such appliances.

    Classroom training is available, but not required to earn the CSSA. Candidates must pass one exam to become certified.

    Source: SonicWall Certification programs

    EnCase Certified Examiner (EnCE)Prerequisites: Candidates must attend 64 hours of authorized training or have 12 months of computer forensic work experience. Completion of a formal application process is also required.

    Aimed at both private- and public-sector computer forensic specialists, this certification permits individuals to become certified in the use of Guidance Software's EnCase computer forensics tools and software.

    Individuals can gain this certification by passing a two-phase exam: a computer-based component and a practical component.

    Source: Guidance Software EnCE

    EnCase Certified eDiscovery Practitioner (EnCEP)Prerequisites: Candidates must attend one of two authorized training courses and have three months of experience in eDiscovery collection, processing and project management. A formal application process is also required.

    Aimed at both private- and public-sector computer forensic specialists, this certification permits individuals to become certified in the use of Guidance Software's EnCase eDiscovery software, and it recognizes their proficiency in eDiscovery planning, project management and best practices, from legal hold to file creation.

    EnCEP-certified professionals possess the technical skills necessary to manage e-discovery, including the search, collection, preservation and processing of electronically stored information in accordance with the Federal Rules of Civil Procedure.

    Individuals can gain this certification by passing a two-phase exam: a computer-based component and a scenario component.

    Source: Guidance Software EnCEP Certification Program

    IBM Certified Administrator -- Security Guardium V10.0Prerequisites: IBM recommends basic knowledge of operating systems and databases, hardware or virtual machines, networking and protocols, auditing and compliance, and information security guidelines.

    IBM Security Guardium is a suite of protection and monitoring tools designed to protect databases and big data sets. The IBM Certified Administrator -- Security Guardium credential is aimed at administrators who plan, install, configure and manage Guardium implementations. This may include monitoring the environment, including data; defining policy rules; and generating reports.

    Successful completion of one exam is required.

    Source: IBM Security Guardium Certification

    IBM Certified Administrator -- Security QRadar Risk Manager V7.2.6Prerequisites: IBM recommends a working knowledge of IBM Security QRadar SIEM Administration and IBM Security QRadar Risk Manager, as well as general knowledge of networking, risk management, system administration and network topology.

    QRadar Risk Manager automates the risk management process in enterprises by monitoring network device configurations and compliance. The IBM Certified Administrator -- Security QRadar Risk Manager V7.2.6 credential certifies administrators who use QRadar to manage security risks in their organization. Certification candidates must know how to review device configurations, manage devices, monitor policies, schedule tasks and generate reports.

    Successful completion of one exam is required.

    Source: IBM Security QRadar Risk Manager Certification

    IBM Certified Analyst -- Security SiteProtector System V3.1.1Prerequisites: IBM recommends a basic knowledge of the IBM Security Network Intrusion Prevention System (GX) V4.6.2, IBM Security Network Protection (XGS) V5.3.1, Microsoft SQL Server, Windows Server operating system administration and network security.

    The Security SiteProtector System enables organizations to centrally manage their network, server and endpoint security agents and appliances. The IBM Certified Analyst -- Security SiteProtector System V3.1.1 credential is designed to certify security analysts who use the SiteProtector System to monitor and manage events, monitor system health, optimize SiteProtector and generate reports.

    To obtain this certification, candidates must pass one exam.

    Source: IBM Security SiteProtector Certification

    Oracle Certified Expert, Oracle Solaris 10 Certified Security AdministratorPrerequisite: Oracle Certified Professional, Oracle Solaris 10 System Administrator.

    This credential aims to certify experienced Solaris 10 administrators with security interest and experience. It's a midrange credential that focuses on general security principles and features, installing systems securely, application and network security, principle of least privilege, cryptographic features, auditing, and zone security.

    A single exam -- geared toward the Solaris 10 operating system or the OpenSolaris environment -- is required to obtain this credential.

    Source: Oracle Solaris Certification

    Oracle Mobile SecurityPrerequisites: Oracle recommends that candidates understand enterprise mobility, mobile application management and mobile device management; have two years of experience implementing Oracle Access Management Suite Plus 11g; and have experience in at least one other Oracle product family.

    This credential recognizes professionals who create configuration designs and implement the Oracle Mobile Security Suite. Candidates must have a working knowledge of Oracle Mobile Security Suite Access Server, Oracle Mobile Security Suite Administrative Console, Oracle Mobile Security Suite Notification Server, Oracle Mobile Security Suite Containerization and Oracle Mobile Security Suite Provisioning and Policies. They must also know how to deploy the Oracle Mobile Security Suite.

    Although the certification is designed for Oracle PartnerNetwork members, it is available to any candidate. Successful completion of one exam is required.

    Source: Oracle Mobile Security Certification

    RSA Archer Certified Administrator (CA)Prerequisites: None required; Dell EMC highly recommends RSA training and two years of product experience as preparation for the RSA certification exams.

    Dell EMC offers this certification, which is designed for security professionals who manage, administer, maintain and troubleshoot the RSA Archer Governance, Risk and Compliance (GRC) platform.

    Candidates must pass one exam, which focuses on integration and configuration management, security administration, and the data presentation and communication features of the RSA Archer GRC product.

    Source: Dell EMC RSA Archer Certification

    RSA SecurID Certified Administrator (RSA Authentication Manager 8.0)Prerequisites: None required; Dell EMC highly recommends RSA training and two years of product experience as preparation for the RSA certification exams.

    Dell EMC offers this certification, which is designed for security professionals who manage, maintain and administer enterprise security systems based on RSA SecurID system products and RSA Authentication Manager 8.0.

    RSA SecurID CAs can operate and maintain RSA SecurID components within the context of their operational systems and environments; troubleshoot security and implementation problems; and work with updates, patches and fixes. They can also perform administrative functions and populate and manage users, set up and use software authenticators, and understand the configuration required for RSA Authentication Manager 8.0 system operations.

    Source: Dell EMC RSA Authentication Manager Certification

    RSA Security Analytics CAPrerequisites: None required; Dell EMC highly recommends RSA training and two years of product experience as preparation for the RSA certification exams.

    This Dell EMC certification is aimed at security professionals who configure, manage, administer and troubleshoot the RSA Security Analytics product. Knowledge of the product's features, as well the ability to use the product to identify security concerns, are required.

    Candidates must pass one exam, which focuses on RSA Security Analytics functions and capabilities, configuration, management, monitoring and troubleshooting.

    Source: Dell EMC RSA Security Analytics

    Advanced information technology security certifications 

    CCIE SecurityPrerequisites: None required; three to five years of professional working experience recommended.

    Arguably one of the most coveted certifications around, the CCIE is in a league of its own. Having been around since 2002, the CCIE Security track is unrivaled for those interested in dealing with information security topics, tools and technologies in networks built using or around Cisco products and platforms.

    The CCIE certifies that candidates possess expert technical skills and knowledge of security and VPN products; an understanding of Windows, Unix, Linux, network protocols and domain name systems; an understanding of identity management; an in-depth understanding of Layer 2 and 3 network infrastructures; and the ability to configure end-to-end secure networks, as well as to perform troubleshooting and threat mitigation.

    To achieve this certification, candidates must pass both a written and lab exam. The lab exam must be passed within 18 months of the successful completion of the written exam.

    Source: Cisco Systems CCIE Security Certification

    Check Point Certified Managed Security Expert (CCMSE)Prerequisites: CCSE certification R75 or later and 6 months to 1 year of experience with Check Point products.

    This advanced-level credential is aimed at those seeking to learn how to install, configure and troubleshoot Check Point's Multi-Domain Security Management with Virtual System Extension.

    Professionals are expected to know how to migrate physical firewalls to a virtualized environment, install and manage an MDM environment, configure high availability, implement global policies and perform troubleshooting.

    Source: Check Point CCMSE

    Check Point Certified Security Master (CCSM)Prerequisites: CCSE R70 or later and experience with Windows Server, Unix, TCP/IP, and networking and internet technologies.

    The CCSM is the most advanced Check Point certification available. This credential is aimed at security professionals who implement, manage and troubleshoot Check Point security products. Candidates are expected to be experts in perimeter, internal, web and endpoint security systems.

    To acquire this credential, candidates must pass a written exam.

    Source: Check Point CCSM Certification

    Certified SonicWall Security Professional (CCSP)Prerequisites: Attendance at an advanced administration training course.

    Those who achieve this certification have attained a high level of mastery of SonicWall products. In addition, credential holders should be able to deploy, optimize and troubleshoot all the associated product features.

    Earning a CSSP requires taking an advanced administration course that focuses on either network security or secure mobile access, and passing the associated certification exam.

    Source: SonicWall CSSP certification

    IBM Certified Administrator -- Tivoli Monitoring V6.3Prerequisites: Security-related requirements include basic knowledge of SSL, data encryption and system user accounts.

    Those who attain this certification are expected to be capable of planning, installing, configuring, upgrading and customizing workspaces, policies and more. In addition, credential holders should be able to troubleshoot, administer and maintain an IBM Tivoli Monitoring V6.3 environment.

    Candidates must successfully pass one exam.

    Source: IBM Tivoli Certified Administrator

    Master Certified SonicWall Security Administrator (CSSA)The Master CSSA is an intermediate between the base-level CSSA credential (itself an intermediate certification) and the CSSP.

    To qualify for Master CSSA, candidates must pass three (or more) CSSA exams, and then email training@sonicwall.com to request the designation. There are no other charges or requirements involved.

    Source: SonicWall Master CSSA

    Conclusion 

    Remember, when it comes to selecting vendor-specific information technology security certifications, your organization's existing or planned security product purchases should dictate your options. If your security infrastructure includes products from vendors not mentioned here, be sure to check with them to determine if training or certifications on such products are available.

    About the author:Ed Tittel is a 30-plus year IT veteran who's worked as a developer, networking consultant, technical trainer, writer and expert witness. Perhaps best known for creating the Exam Cram series, Ed has contributed to more than 100 books on many computing topics, including titles on information security, Windows OSes and HTML. Ed also blogs regularly for TechTarget (Windows Enterprise Desktop), Tom's IT Pro and GoCertify.


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    MOF, ITIL, and Service Manager | killexams.com real questions and Pass4sure dumps

    This chapter discusses the service management processes specified in the Microsoft Operations Framework (MOF) and Information Technology Information Library (ITIL) supported by System Center Service Manager, including Incident, Problem, Change, and Configuration Management.

    This chapter is from the book 

    The focus of this chapter is to describe the goals and objectives, key terminology, concepts, and activity workflows of the processes listed above, because they are the ideas behind the functionality found in Service Manager. Understanding these ideas is critical to ensuring a successful implementation that provides the intended value to the business, for several reasons:

  • Understanding the goals and objectives of each process is necessary to ensure that your implementation helps your organization achieve them.
  • Without a firm understanding of these concepts, you put your implementation at risk—either by spending cycles trying to sort the distinctions between terms such as Incident, Problem, Known Error, and Service Request or through missteps, rework, or suboptimal implementation because these concepts aren't understood.
  • This chapter includes a high-level mapping of MOF and ITIL concepts to Service Manager, but detailed implementation guidance is left for subsequent chapters.

    Service Manager is different from Microsoft's other System Center products. It is more like SAP, which encodes business processes in software. For Service Manager, those processes are a subset of the service management processes of MOF and ITIL: Incident, Problem, Change, and Configuration Management. That is why an understanding of MOF and ITIL is particularly useful for Service Manager, and why getting full value from the product requires not only adequate technical knowledge but also an appropriate level of knowledge of the processes the Service Manager product supports.

    The sections that follow describe what MOF and ITIL are, the value they provide, and how to get started with them in the context of implementing Service Manager.

    MOF and ITIL Are IT Service Management Frameworks

    Both MOF and ITIL are service management frameworks. Service management is the concept of organizing and presenting Information Technology (IT) to the business as a set of services. MOF and ITIL employ a set of interrelated terminology, concepts, and process workflows based on best practices for supporting and delivering services to the customers and users. MOF and ITIL are models for how to run IT as a service provider (as opposed an IT organization that is technology centric and views itself and conducts its business primarily as one that cares for and feeds technology).

    MOF and ITIL are written guidance specifying how to organize and manage around a set of services to optimize value for customers and users of those services. An enormous corollary to this idea (at least for the IT organization) is that to consistently and sustainably provide the levels of service the business needs, IT must have the wherewithal it requires to deliver those services consistently. The intention here is to do something good both for IT and the customers and users it serves.

    Here is an example of how an IT organization's approach will differ if they are technology centered versus service centered:

  • With a technology-centered model, the organization and what it does and provides for its customers and end users is organized around technology (for example, Microsoft Exchange).
  • In a service management model, this is organized around messaging.
  • This is more than just semantics. A messaging service consists of Microsoft Exchange along with a number of other associated components and mechanisms such as service level agreements (SLAs) required to consistently deliver a service to customers and users at the expected levels of quality. These things might be missed or go unmanaged when the focus is just on the technology, and might then result in an overall lower quality of service.

    Think about the difference between how a company that offers messaging as a service over the Internet and how a traditional IT shop offers it, and you start to get the idea of service management. If you are provisioning messaging over the Internet, you must

  • Determine the services you want to provide. You might have different service packages with different features (email, instant messaging, teleconferencing, shared workspaces, LiveMeeting, and so on) in each package.
  • Establish service level packages (different levels of features and support for each service package), such as the level of availability, capacity and performance, security, and service continuity (disaster recovery).
  • Set pricing and establish charging models and mechanisms for each service and service level package combinations.
  • Present your services (including quality of service and cost) in a catalog to customers and potential customers so that they can easily understand which services and service level packages are right for them.
  • Separate the service provided (messaging) from the technologies that make it possible (the specific infrastructure and applications; for example, Microsoft Exchange and Lync) so that you have agility and choice in how to provide the service.
  • Why might an internal IT shop want to adopt such a model? For the same reasons a vendor would:

  • The value of the service is made more explicit, so it is clear that the service either has or does not have the right price-to-performance characteristics.
  • It is obvious what is and is not included in the service.
  • Available service levels and their cost are made explicit.
  • Most important for the service provider, what it takes (the wherewithal required) to provide the services consistently to agreed service levels is made explicit in terms of infrastructure, applications, organization, contracts, vendors, processes, subservices, and service levels. The roles and responsibilities of the provider and users and customers are also made explicit.
  • Put another way, organizing around services helps you avoid overcommitting—for example, to providing five nines (99.999%) of availability on a network technology that can provide only 99% uptime. Organizing around services forces you to think through what people, processes, and technology are required for each service to meet its objectives and to staff and procure accordingly (or, with explicit agreement from your customer, to back off to a lesser service with lower service levels).

    The idea is that each service is managed for value individually and that IT can make explicit and strive to put in place and maintain the resources required to consistently make, and keep, good commitments. A related idea is that the focus keeps the end in mind (the service itself: what is provided and to what service level) rather than the means (the particular technologies chosen). This separation of ends and means is vital in allowing both IT and the organization it serves to have the level of agility modern businesses require. This is the essence of any IT management framework, which is as follows:

  • To provide key principles, models, and organizing principles that provide a better capability than alternatives for ensuring customers get what they need
  • For IT to have all the underpinning mechanisms to ensure the levels of quality of service required and agreed for each service, including infrastructure, applications, and processes
  • Organizing around services brings together what the customer needs (the features and the levels of service) with the technology wherewithal required to deliver on that need consistently. In the end, your aim with service organizations is to be able to say, with confidence, "Yes, Mr./Ms. Customer, this can be done, and this is what it costs." A service management framework helps you get there because it provides the set of concepts and constructs that work together to make it happen.

    One such useful service management construct is the service map. Service maps provide a graphical way to define the components and dependencies of a service that are inputs into the service catalog and SLAs for the service. Microsoft, via service maps, provides a great start with IT Service Management (ITSM). These maps are logical diagrams of services, which are useful for understanding and communicating the components that make up services and how they relate to one another. They provide documentation of architecture, are useful in troubleshooting, and function as a basis for automating services and their associated monitoring and control processes. For example, you can take a service map and translate it into a distributed application in Operations Manager (OpsMgr). This is described in Chapter 9, "Business Services."

    The big bet of MOF and ITIL is that organizing around and managing to a set of services is a superior way to provide value to customers.

    Imagine two IT organizations with the exact same resources—IT infrastructure, applications, people (including vendors and suppliers), money, agreements, contracts, documents, and anything else needed to deliver an IT service—yet with widely different results in terms of the value they create for their customers. What makes the difference in their results? A key factor is how they organize themselves and manage the important things (what they do, manage, and deliver), including the processes they follow, how they use knowledge, the people they have, and how they leverage them to create value in the form of goods and services.

    MOF and ITIL specify, among other things, that IT service providers should

  • Create a service catalog (see http://blogs.technet.com/b/randyy/archive/2005/07/25/408206.aspx).

    A service catalog entry is a service description that helps communicate what the service is, what it costs, and how performance is measured. Table 3.1 is a portion of a service catalog entry for messaging for a fictitious company (Odyssey.com).

    Table 3.1. Service Catalog Excerpt (Adapted from MOF Job Aid "SIP Service Catalog")

    Service Name

    Messaging Service

    Service Description

    Odyssey's IT department hosts the entire messaging service infrastructure, enabling Odyssey employees to send and receive email and to synchronize their work schedules.

    Business Alignment

    This service is funded as part of Odyssey's IT operational budget. The service benefits all users by providing a centralized facility for synchronizing data from Microsoft Outlook, email filtering and caching, web-based access to email, and free/busy schedule synchronization.

    Business Owner

    The Human Resources (HR) division is the business owner for this application.

    Service Qualification

    This service is available to all regular employees of Odyssey, at all locations worldwide. Each data center has a Microsoft Exchange server that provides for the servers at that location, and each of these servers is connected to the corporate backbone for data synchronization.

    Service Manager

    Dave Pultorak.

    Service Initiation Contact

    Service is initiated by the HR department for each new employee given approval to use company's email.

    External Dependencies

    Internet communication facilities, VeriSign security certificate services.

    Service Elements

    Service desk/incident management.

    Application availability and metric reporting.

    Application SLA.

    Hours of service.

    Problem management.

    Tier 2 escalations and proactive root-cause analysis.

    Change management.

    Change management and control.

    Technology upgrades.

    Patch management.

    Security management.

    Security protection: intrusion detection, locked-down security policies.

    Internet-specific security protection: antivirus, antiphishing, antispam.

    Additional service features.

    Proactive health monitoring.

    High-availability management.

    Nightly server data backup.

  • Present themselves to the business through that service catalog (using customer-oriented terminology abstracted from the technology used to deliver the service—for example, using messaging as the name for the service instead of Microsoft Exchange).
  • Define service levels in SLAs.

    An SLA is an agreement between an IT service provider and customer specifying the service, service level targets, and provider and customer responsibilities. Table 3.2 is an example of service quality measurements and performance targets excerpted from "MOF Job Aid - Service Level Agreement," available from Microsoft.

    Table 3.2. SLA Excerpt

    Service Quality Measurements

    Measurement

    Definition

    Performance Target

    Service availability percentage

    Percent of time the application is available during normal schedule minus the impact time from any scheduled or unexpected events

    Target percentage.

    Example: 99.6%.

    Incident resolution time

    Time between recording and resolution of an incident:

  • Priority 1 = < 30 minutes
  • Priority 2 = < 2 hours
  • Priority 3 = < 4 hours
  • X% of transactions of type Y to be completed within Z minutes or hours or days.

    Example: 95% of all Priority 1 email incidents are resolved within 30 minutes.

    Root-cause analysis reports

    Production of reports describing root cause of a particular incident or problem

    Timeframe for report to be delivered.

    Example: 100% of all root-cause analysis reports will be delivered within 24 hours of when the incident occurred.

    SLA review

    Review of service to determine whether any changes are required

    % of reviews to be completed.

    Example: 100%.

  • Use these and other mechanisms required to manage the quality, cost, and ultimately the value provided to the business by every service.
  • Although this version of Service Manager does not support service catalogs or SLAs, it is important to understand what they are because they are at the center of the service management ecosystem that Service Manager supports.

    You can get examples and templates for service catalogs, SLAs, and other service management mechanisms in the "MOF Job Aid" collections, available for download from Microsoft.

    Determining the Value of MOF and ITIL

    MOF and ITIL terminology, concepts, and mechanisms are embedded in Service Manager, and the product supports service management services and processes. This is one very good reason to care about MOF and ITIL. However, there are other reasons, which are important for you to consider as a basis for understanding and articulating the value the product can bring (and to whom). What is in it for you, your team, your IT organization and its suppliers, your customers and end users, and the business? Consider WIIFM (What's In It For Me?) for MOF and ITIL for all stakeholder audiences: the IT individual contributor, the IT team, the IT organization, its suppliers, its customers and end users, and the business as a whole:

  • For the individual contributor: Service management certification is becoming a "basic and expected" criterion and is also a top certification in terms of salary. (Much of what IT professionals do each day is handle changes, troubleshoot incidents, seek the root cause of problems, and so on.) The training for that lies in MOF and ITIL. Other professions have long-established common terminology (accountants, for example, don't argue over what an asset or liability is) and mechanisms (accountants can expect to see a general ledger when they start work at a company). MOF and ITIL provide these for IT professionals.
  • For the IT team: It is not unusual for teams of highly intelligent individuals to devolve into a communal idiot, especially when a significant issue arises. (Just about anyone who has spent more than a few minutes in IT can attest to this!) For teams to function well, they need shared ideas and standards for "how things are done around here." MOF and ITIL provide these for IT teams.
  • For the IT provider: The IT provider as a whole needs "a" method to organize, and that method needs to be fully worked out with enough interlocking concepts and supporting templates and examples to stand on its own legs. It also helps (greatly) if these methods are adopted widely, because it then can be expected that new starters and vendors who come and go need less ramp-up time. MOF and ITIL provide these.
  • MOF and ITIL Compared

    Table 3.4 compares MOF and ITIL along a number of key dimensions. You can use it as a starting point for determining where to invest your time in learning more about these frameworks.

    Table 3.4. Comparison of MOF and ITIL

    Features

    MOF

    ITIL

    Form factor and cost

    Publication. MOF is available for free download.

    Publication. ITIL publications are available in book form and a variety of other formats for purchase.

    Training and certification

    Both MOF and ITIL have training and certification paths. MOF is limited to one course and certification at the Foundation level.

    ITIL has a Foundation-level certification, along with Intermediates, all the way up to Expert- and Master-level certification.

    Mapping to generally accepted IT management frameworks

    Both MOF and ITIL provide mapping to other generally accepted IT management frameworks, including each other as well as ISO 20000 and COBIT. Both support these generally accepted frameworks and even provides a map to them. So, you can be assured that what you do with MOF and ITIL will not be out of line with other frameworks.

    Cost, features, restrictions

    MOF is free to download and use, and includes not just guidance but also examples and templates, with creative commons licensing.

    ITIL is owned by the U.K. Office of Government Commerce, with associated restrictions and costs for use.

    Writing style and purpose

    MOF is written in a checklist, prescriptive style, to be applied directly. It features clear outcomes, key questions, inputs, outputs, goals, and measures in a concise, relevant checklist style. This is a refreshing departure from more academic treatments of service management ideas.

    ITIL is written in a textbook style, describing service management activities, deliverables, processes, functions, roles, key concepts, and models, with comprehensive coverage and many more pages of core content than MOF.

    Intention

    MOF provides navigation into Microsoft's service management assets—the additional guidance, training, solution accelerators, services, and products—that help you implement service management concepts on the Microsoft platform and the products and technologies that make up that platform. Because the Microsoft platform is a key part of most IT shops, you need to understand what Microsoft has to offer, and MOF helps organization these assets so that you can quickly discover, grasp, and apply them.

    ITIL is technology agnostic.

    Content (processes, functions, and management reviews)

    MOF covers a set of processes and functions, and includes management reviews, as driven by Microsoft's ecosystem of customers and partners

    ITIL includes processes and functions as driven by the membership of the IT Service Management Forum (itSMF), the ITIL user group.

    The conclusion here is that although there are differences between ITIL and MOF, and to some extent because of these differences, some knowledge of both MOF and ITIL are necessary as background and context for a successful Service Manager implementation.

    Getting Started with MOF and ITIL

    This section outlines some ideas and resources for getting started with MOF and ITIL. Once you have a clear vision of what you want to do with MOF and ITIL, it is important to know how to get started.

    Take the following steps to get started with MOF (additional information available at http://www.microsoft.com/mof):

  • Download MOF core content. Skim the contents so that you get a feel for what is included and then keep it near for reference. Read the MOF overview to familiarize yourself with MOF, and read the MOF Glossary to understand the terminology.
  • Download and review the IT Pro Quick Start Kit for a great introduction to MOF, including podcasts, PowerPoint files, and training and certification information.
  • Download the "Getting Started with MOF" implementation guide and read it to determine your highest potential, most relevant jumping-off point for getting started.
  • Download "Bridging from MOF Guidance to Microsoft Products - A Companion Guide" and read it to understand how Microsoft products support MOF IT service management concepts.
  • Review and download other MOF guidance and job aids as you see fit where there is a direct hit for a problem or opportunity you see on the job.
  • Optionally, take an MOF Foundation course and pass the MOF Certification examination.
  • Here are some ways to get started with ITIL:

  • Read "An Introductory Overview of ITIL V3," from the IT Service Management Forum to get a feel for ITIL's structure and content.
  • Read Van Haren Publishing's excellent ITIL V3: A Pocket Guide, which provides process details left out of IT Service Management Forum's "An Introductory Overview of ITIL V3," which is more concerned with providing a high-level overview of the service life cycle.
  • Download and review the ITIL Glossary to understand the terminology.
  • Take an ITIL Foundation course, and take and pass the ITIL Foundation examination.
  • Optionally, read the five core ITIL publications. These books are available from a wide variety of sources and in a number of formats, such as PDF, eBook, hardcopy publication, and HTML-based DVD.
  • Optionally, take additional ITIL courses and examinations leading to ITIL Expert or Master status.
  • MOF and ITIL Processes Supported by Service Manager

    MOF and ITIL specify a set of IT processes deemed necessary to ensure consistent quality of delivery of IT services. The core set of processes tend to be those most closely associated with end users (that is, the processes that if missing or broken tend to evoke loud complaints most quickly). This version of Service Manager supports the most important end user-facing processes: Incident, Problem, Change, and Configuration Management.

    The following sections discuss these processes, looking at the following for each process:

  • Definition, goals, and objectives
  • Key terminology
  • Why the process matters (its value)
  • Key performance indicators (KPIs)
  • Reporting
  • Scope
  • Integration with other processes and functions
  • Process activity workflow
  • Key roles and responsibilities
  • Key inputs and outputs
  • High-level considerations for implementing with Service Manager
  • The key decisions to make when implementing the processes include people and process decisions that in some cases sit outside the Service Manager tool and in other cases drive configuration values for the tool.



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