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132-S-70 - Avaya Voice Self-Service Design(R) Elective - BrainDump Information

Vendor Name : Avaya
Exam Code : 132-S-70
Exam Name : Avaya Voice Self-Service Design(R) Elective
Questions and Answers : 77 Q & A
Updated On : November 16, 2018
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132-S-70 exam Dumps Source : Avaya Voice Self-Service Design(R) Elective

Test Code : 132-S-70
Test Name : Avaya Voice Self-Service Design(R) Elective
Vendor Name : Avaya
Q&A : 77 Real Questions

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Avaya Avaya Voice Self-Service Design(R)

Avaya at SpeechTEK 2008 Spotlights customer carrier options using Converged Speech, Voice and Video functions | killexams.com Real Questions and Pass4sure dumps

supply: Avaya Inc.

August 18, 2008 07:forty five ET

Contact middle chief Demonstrates 'Video Self service' developments That mix Speech Automation With Multimedia content material

manhattan, new york--(Marketwire - August 18, 2008) - SpeechTEK -- At this 12 months's SpeechTEK experience, Avaya (booth #312) spotlights its newest self carrier solutions that mix speech automation, voice and video communications to assist organizations give sooner, greater productive consumer service. SpeechTEK 2008, occurring August 18 - 20 in long island metropolis, is a worldwide adventure on emerging speech applied sciences.

Speech self provider allows customers to speak their commands to an automatic device -- the usage of a cell, kiosk or computing device -- and get routed to the requested advice or agent. At SpeechTEK 2008, contact center market chief(1) Avaya spotlights how speech self provider is evolving into a more handy, inexpensive, and dynamic approach to serve customers. This includes demonstrations of Avaya's award-successful self service platform(2) -- Avaya Voice Portal -- along with the platform's expanding 'video self carrier' capabilities.

These video capabilities vigour a different consumer service solution -- Avaya Interactive Voice and Video Response -- which mixes speech automation with dynamic video content material. It lets callers engage with an organization using video-primarily based menus and content using a 3G cellular machine, video kiosk or softphone/videophone. as an alternative of simply listening to alternatives, customers can see branded menus and options embedded in video, and communicate instructions to the company's automatic system. visible adverts or educational movies can even be considered whereas valued clientele wait for an agent.

At SpeechTEK 2008, Avaya is demonstrating how outbound calling can be integrated with video self carrier to boost customer experiences. This lets corporations proactively send critical reminders to valued clientele' contraptions, accompanied by using visual content material. as an instance, a floral store customer can obtain an audio/visual reminder for a personal adventure, corresponding to a birthday, and then use speech to navigate visually-offered options. speaking to the computerized gadget, the customer can see what flower preparations they in the past ordered, browse for a brand new association, ask for a live agent, and finalize credit card information the usage of visible menus. This example can also be viewed in motion at SpeechTEK.

"As speech automation evolves with better velocity and accuracy, corporations are looking for new ways to power improved flexibility and company value through speech self carrier," referred to Bob Lyons, vice chairman and everyday supervisor of Avaya's Contact center division. "by means of maintaining the focal point on bettering consumer experiences via dissimilar modes of communications, speech self provider will continue producing strong demand from customers and business alike, and drive this market to the subsequent degree."

moreover Voice Portal and the Interactive Voice and Video Response solutions, Avaya will showcase Avaya Dialog dressmaker, a speech building device for Voice Portal, as well as its DevConnect developer & partner software.

Avaya Speech software Innovators latest at SpeechTek 2008

Avaya speech expertise experts should be on the show to share premiere practices for the use of speech throughout an business. classes featuring Avaya consultants include:

Video in the call middle and community: specialists during this session will talk about if there's a spot for video alongside a speech solution. they're going to make the case for video know-how in the call middle and next-generation networks. featuring: Dr. Val Matula, director of Avaya Labs, and Bob Cooper, chief architect of Avaya Voice Portal.

Time: Tuesday, August nineteenth, eleven:45 am - 12:30 pm

DTMF vs. Speech: Balancing business needs vs. Caller wants When Migrating DTMF functions: DTMF applications are constantly less complicated, sooner, and more cost-effective to strengthen than speech applications. This presentation will discover a few DTMF-to-DTMF software rewrites and how the equal enterprise needs could have been more suitable addressed with speech. featuring: Matt Whipple, foremost consultant, Avaya Self carrier options.

Time: Wednesday, August twentieth, eleven:45 am - 12:30 pm

happy collectively: Speech and Touchtone: Can one person interface encompass each speech and touchtone enter in a good and gratifying interplay? This session explores this query and presents perception into how speech and touchtone can work collectively. This session teaches the way to leverage each speech and touchtone to fulfill business targets. featuring: Matt Whipple, fundamental consultant, Avaya Self provider solutions.

Time: Wednesday, August twentieth, 1:45 pm - 2:30 pm

trying out: integrated application Design and Tuning: Tuning is a crucial step within the success of speech implementations. This session will assessment an built-in open specifications based mostly strategy according to Eclipse. application reporting, performance application logs, tuning components and more will be coated. that includes: Judi Halperin, Avaya speech engineer, Contact core observe, and Dennis Jakobsen, MTS division, Avaya.

Time: Wednesday, August 20th, 1:forty five pm - 2:30 pm

(1) Gartner Market Share, Contact facilities, worldwide 2007. Drew Kraus. June 2008

(2) North American IVR programs Market. 2007. N185-seventy six. Frost & Sullivan.

About Avaya

Avaya offers clever Communications options that assist organizations radically change their corporations to achieve industry potential. greater than 1 million companies global, together with greater than 90 percent of the FORTUNE 500®, use Avaya options for IP Telephony, Unified Communications, Contact centers and Communications-Enabled company tactics. Avaya global services offers finished carrier and guide for groups, small to colossal. For extra counsel talk over with the Avaya net web site: http://www.avaya.com.


Avaya Updates Self-carrier software To increase client service in New era of clever Communications | killexams.com Real Questions and Pass4sure dumps

• Avaya Voice Portal 4.0 and Interactive Response 3.0 Debut at SpeechTEK 2007 With accelerated Speech Automation Capabilities, improved Scalability

SpeechTEK, big apple, ny – Avaya Inc. (NYSE:AV), a number one world issuer of enterprise purposes, programs and features, nowadays debuted new versions of its industry-leading self-provider application. the new enhancements make it less difficult and greater good value to increase consumer service with speech automation, and supply a basis for using self-provider to create faster, greater productive company procedures.

the new items, which are showcased at these days’s SpeechTEK 2007 in big apple city (Avaya’s booth #603), encompass Avaya Voice Portal four.0, the enterprise’s flagship self-carrier utility, and Interactive Response 3.0, probably the most industry’s most generally-deployed self-service platforms. also unveiled turned into the new edition of Avaya Dialog fashion designer 4.0, a tool for developing next-era speech self-service purposes.

Self-service applications provide corporations an automated method to customer carrier, enabling purchasers to have greater manage over interactions. through speech-enabling self service, people can use spoken instructions by the use of mobilephone to relay assistance to computerized programs and complete transactions. Avaya Voice Portal makes use of Session Initiation Protocol (SIP) and internet provider applied sciences to let corporations combine speech self-provider into customer provider and enterprise methods.

The new edition of Avaya Voice Portal features accelerated help for the newest web specifications, together with CCXML, programmable web services and VoiceXML 2.1. This creates an open, multi-dealer ambiance that speeds and simplifies the combination of speech self-carrier, while cutting back its charge of deployment. Avaya Voice Portal and Dialog fashion designer additionally characteristic new net features offering a quicker, extra reasonable way to make use of speech in outbound calling functions. ‘Outcall’ capabilities are critical to businesses equivalent to legislations enterprises or hospitals, which could use Avaya’s answer to more efficaciously integrate speech into an existing appointment scheduling application, and have it immediately call consumers to ask them to verify appointments using speech.

Avaya Voice Portal also offers scalability enhancements with a four-fold increase within the amount of simultaneous self provider transactions that will also be supported per device. This reduces total charge of ownership for working self-service, and helps companies extra correctly manipulate self-carrier purposes across a whole world commercial enterprise. additionally, direct integration to SIP trunk traces helps companies extra lower network expenses whereas offering a groundwork for SIP presence in multi-media purposes, corresponding to video-based self-provider.

Avaya Voice Portal has been designed to work with Communications Enabled enterprise techniques (CEBP) – strategies that automate the human collaboration required to conduct company. Voice Portal’s enhancements will simplify the combination of speech self-provider inside CEBP, assisting to improve the automation of procedures reminiscent of give chains. as an example, Voice Portal can aid notify buying brokers when supplies run low, and ask them to reply computerized questions or give a status the use of speech.

Avaya To assist eTelecare preserve customers convinced With Speech Self-provider in accordance with contemporary research from Frost & Sullivan[ ], Avaya is the 2007 market chief in interactive voice response systems, with its self-carrier solutions used by a wide range of organizations. eTelecare global options (NASDAQ: ETEL), a leading issuer of company procedure outsourcing (BPO) options, is an organization who is popping to Avaya to bring self-provider to many of its purchasers. eTelecare is within the technique of implementing Avaya Voice Portal to assist purchasers ranging from Fortune 500® financial enterprises to world know-how agencies enhance self-provider features (equivalent to client satisfaction surveys, menu navigation and transaction processing) using speech.

“The cost of speech in self-service is growing as it proves to be a vital asset in the delivery of stellar customer service,” noted Kris Weitz Rammer, Chief tips Officer. “Any time you may give a consumer a human voice and a decision of alternatives, you're including cost. We consider Avaya Voice Portal will assist us do this within the most useful and productive means.”

As a number one outsourcer of contact center options, eTelecare should use the surest and flexible options. in line with Weitz Rammer, Avaya’s method permits them to use a complete self-carrier solution that may exist on a single, integrated platform. consequently, the enterprise expects application building to be sooner and consumer transactions to be sooner.

“main agencies are worrying client contact purposes which can be embedded in their client communications processes,” said Joe Outlaw, most important analyst, contact core options, current evaluation.” furthermore, they wish to be able to hyperlink, unlink, and re-link the functions in new ways swiftly and inexpensively to handle new opportunities. Avaya’s Voice Portal is developed on an advanced web functions structure primarily to guide these kinds of communications procedures through swift and decrease-can charge integrations and reconfigurations.”

extra particulars on New ProductsIn addition to Avaya Voice Portal 4.0, Avaya nowadays added these new self-service items and equipment. These products are actually obtainable globally:

Avaya Interactive Response 3.0 is a TDM and IP-primarily based speech self service software that presents groups the means to conform their confirmed self-provider structure to take abilities of the newest internet and speech applied sciences, including VoiceXML 2.1, the trade common language used to enhance speech self-service applications. consequently, capabilities developed for Avaya Interactive Response are conveniently ported to the Avaya Voice Portal when a enterprise is able to evolve to IP telephony.

Avaya Dialog dressmaker 4.0 is an Eclipse-based application construction tool that enhances Avaya Voice Portal and Avaya Interactive Response by way of enabling businesses to accelerate development of speech self-provider in natural telephony and net functions environments. This new unlock provides aid for interacting with SIP signaling and the newest Nuance 9.0 speech technologies. IBM® speech technologies are also supported. Dialog designer now supports business-average call manage extensible markup language (CCXML) and enhances computer telephony integration and phone center capabilities via advanced scaling and failover elements.

Avaya speakers Featured at SpeechTEKDuring SpeechTEK 2007, Avaya executives and technology experts will participate in a number panels and displays. These displays consist of:• Which Speech tools Are correct for You? Monday, August 20, 3:00-4:00 p.m. Matt Whipple, Avaya answer Architect.

• Getting the Voice consumer Interface correct When consciousness Goes wrong. Tuesday, August 21, 1:30-2:30 p.m. David Martin, Avaya answer Architect.

• Advances in Video & Multimedia utility Design. Tuesday, August 21, 2:forty five-3:45 p.m. Val Matula, Avaya Director, Multimedia analysis.

• Deploying Speech functions. Tuesday, August 21, 4:15-5:15 p.m. Bob Cooper, Avaya Voice Portal Chief Architect.

• Watch Your Grammar when Designing the Speech consumer event. Tuesday, August 21, 4:15-5:15 p.m. Judi Halperin, Avaya Speech Engineer.

• special situations in Voice user Interface Design. Wednesday, August 22, eleven:forty five a.m.-12:45 p.m. David Martin, Avaya answer Architect.

• premiere – and Worst – Practices. Wednesday, August 22, three:15-four:15 p.m. Michael Perry, Avaya Director, IVR & Speech Portfolio.


CEO Tech talk: Talkdesk finished Unicorn repute with the aid of constructing A call center in the Cloud | killexams.com Real Questions and Pass4sure dumps

below CEO and co-founder Tiago Paiva, San Francisco-based mostly startup Talkdesk finished unicorn status in constructing a contact center as a carrier for enormous organizations. (image credit: Kyle Flubacker)Talkdesk

At Opentalk, Talkdesk's customer and associate conference hosted in San Francisco this week, I sat down with CEO Tiago Paiva for a large-ranging interview, discussing topics including the enterprise's newest bulletins, its humble beginnings, as well as Talkdesk's recent unicorn repute - the startup recently raised $100 million at over $1 billion valuation to accelerate its growth.

At its third-annual conference, the San Francisco-based startup announced three principal updates to its cloud-based mostly name middle-as-a-service (CCaaS) platform:

  • Talkdesk iQ, an artificial intelligence-based mostly suggestion engine that mines billions of interactions to show client insights and tendencies to provide ideas to contact center brokers and improve the client event
  • A a hundred% uptime carrier stage contract (SLA) which is an industry first. The trade normal is 5 9's, or ninety nine.999% of availability
  • A $10 million Innovation Fund to put money into corporations that build apps for Talkdesk's CCaaS commercial enterprise platform
  • This interview has been edited for readability and size.

    Jean Baptiste Su: What does Talkdesk do?

    Tiago Paiva: What we do is a contact center platform which lets companies speak with their purchasers in any way they need be it voice, text, SMS, are living chat, chatbot. We give you the tools to communicate together with your customers, to song what your clients are doing, to provide them a stronger carrier. So, pretty a great deal every thing around that, from analytics to reporting, to APIs, to integrations, around the consumer carrier interplay.

    JBS: It sounds similar to what Salesforce does, a CRM?

    TP: it be identical, however the difference is that a CRM is fairly tons made to shop facts. You shop facts, after which you go get the data when you need it. What we do is, we use many times the CRM to get the assistance to do the job on Talkdesk. So, it be similar, however we're an "action" device. We use the information to make selections, and to assist make decisions, and to route selections. CRMs just saves the facts. And, of course, which you can say it be corresponding to a carrier cloud or a ticketing equipment, so this is a element of it.

    JBS: A ticketing device like Zendesk?

    TP: sure, Zendesk is one element of the customer service world.

    JBS: How is Talkdesk diverse from a normal contact core sold by leaders like Avaya, Cisco or Genesys?

    TP: A contact core from Avaya or Cisco has loads of functionality, however it's the same equipment that has been developed 30 years in the past, so it be a very monolithic device: They go to your enterprise, they set up the servers the place you are, and it probably takes a yr to get every little thing achieved. after which you're stuck like there is no or little integrations with other systems like Salesforce, Zendesk, Slack or the latest innovative equipment as a result of there may be not an open API. So what Talkdesk does is, we do everything that Avaya and Cisco do, however we do it in a brand new open way, without a necessary hardware to set up. call it the new world.

    JBS: in the cloud?

    TP: exactly, in the cloud. every thing in Talkdesk is open, every thing has an API, so in case you need Talkdesk to work with Salesforce, with Zendesk, best. try to make Cisco or Avaya work with Salesforce and Zendesk, you could, however's doubtless 6 months of work. So, we do the same element, but in a brand new manner. less difficult, more advantageous also now not as high priced, in case you suppose about Capex.

    JBS: And what about this new wave of corporations like RingCentral, Aircall or Dialpad, that also do communications within the cloud?

    TP: in the communications space, there are 2 main areas: one in every of them is the contact middle (CC), and the different is unified communications (UC). The latter is where the Ciscos and the PBXs of the world are, as well as Aircall and RingCentral. These are the telephone methods you've got to your desk. even so, Talkdesk is a contact core, so we've much more advanced performance. When your wants grow, then you definitely continually circulate from UC to CC. in the CC house, you've got the on-premise solutions, which are the Ciscos and the Avayas, you then have the first era of cloud-based mostly contact centers which can be the Five9, inContact, Genesis, 8x8, after which you have got the 2nd technology, and that's where Talkdesk is available in. Talkdesk is the best answer at this time it truly is a hundred% cloud-based mostly. there's nothing, there are not any servers. nobody else does like that, and we're the next generation, a native cloud-based contact middle-as-a-provider.

    JBS: Let's switch now to your go-to-market approach. should you started it turned into all self-service, then you definately added an instantaneous salesforce and greater without delay a companion channel. discuss this evolution.

    TP: So, we do have some partnerships, Vodafone is one of them, in Europe, in the UK, but nevertheless most of our earnings comes from direct income and we have our sales group working with consumers on the ground, and calling them, and bringing them to Opentalk and all of this factor. So normally it's still direct, just at a bigger scale. after we met in 2012, we have been very concentrated on small companies (SMBs). So we used to do self-service and that works up to a undeniable size (3-5 clients). but when you go above that measurement, you then want a revenue group. Now we're on projects with 50 users, 200 clients, 500 users, so we try this via an business group this is on the ground.

    JBS: nowadays at Opentalk, you could have announced several issues like Talkdesk IQ, the one hundred% uptime SLA and the $10 million fund. can you talk about some of these?

    TP: if you make a telephone call to chat, Talkdesk is in the center, so we understand the number you're calling, the time you are calling. We may also analyze your voice and spot if you are upset. So, we now have all this assistance after which we realized, why do not we do more with it? So, it's the place Talkdesk IQ comes in. So what IQ does is take all this information and tell our customer, the call center operator, "appear, this is what you shall do. here's what we advocate. here is the subsequent step." think about it as if you use Gmail and that Google suggests words to finish your sentence. in a similar way, in the contact middle world, we suggest issues that you can do: buy this product, or change the cell number, and so on. So, it be a recommendation engine it is now in every product we do.

    JBS: And the one hundred% uptime SLA? Is that a huge deal?

    TP: yes, there's nobody in the industry that does that. Salesforce does not do this. Zendesk would not do this. We handiest discovered one other business that does that, within the whole application world, which is Splunk. So what this tells our clients is that we're committing to you, and we're dedicated to work all of the time, and no person has done that this earlier than.

    JBS: So what occurs in case your provider goes down?

    TP: It relies upon. we've tiers, which is usual in an SLA, and if we are down for five minutes, we pay you X. If we're down for 20 minutes, we pay you Y.

    JBS: And the $10 million fund?

    TP: it be like a Salesforce Ventures class fund, where we want to put money into our partners, to be able to develop with them, and be in a position to take note what they are doing and be a whole lot closer to them so as to build items for our consumers. it be additionally a method for us to grow the variety of apps in our own app store, App connect, which is terribly equivalent in concept to Salesforce's AppExchange.

    JBS: talk slightly more about Talkdesk, the business

    TP: we now have workplaces in San Francisco the place our headquarter is, Salt Lake city, Porto and Lisbon in Portugal. And Portugal is builders and engineers and items, and the U.S. is everything else.

    JBS: Why do you have your R&D in Portugal?

    TP: For just a few causes. First, i am Portuguese so or not it's more convenient for us to communication primarily when it comes to product construction and we are able to appoint in reality the most advantageous ones in Portugal. So we have 250 engineers now (out of 500 employees complete), and 80% of them, they have got a grasp's diploma. And the leisure is likely going to have a Ph.D. So there is lots of excellent there. And the genuine truth is, we don't seem to be competing with the Googles and the Amazons and the large, big corporations of the realm with a lot of money.

    JBS: final month, you've got raised a $100 million. it really is an awful lot some huge cash, even for a sequence B. What did traders see in Talkdesk to pour that tons cash at a unicorn valuation?

    TP: sure, it be the greatest fundraising for a startup within the contact core industry. a couple of things. First, they noticed how quickly we had been growing to be, with the aid of purchasers. As which you can see, we're an awful lot smaller than the big guys, and we've a convention with 10 instances more individuals than them so you can see, our valued clientele basically like Talkdesk and investors see that. And the second element is, how lots the market is growing in reality quick.

    JBS: are you able to be greater certain?

    TP: in terms of employees, we've gone from 10-15 employees, 4 years in the past, to almost 500, now. in terms of revenue, we did our collection A three years in the past, and in that period our earnings grew more than 10 times. And this 12 months we will grow plenty faster than final yr. And the contact core market is estimated to be about $25 billion a year, and most effective 15% of it is within the clouds. So, this 15% will become 50% in the next 4 or 5 years, so, it really is your increase, $10 billion dollars coming into the clouds.

    JBS: And the unicorn valuation?

    TP: in the end, a valuation, is what it is. or not it's not every little thing. It helps. That wasn't the plan, I not ever wanted to be a unicorn. That wasn't the goal, to be honest. Our aim became, let's carry funds to be in a position to hold transforming into the company. We have been lucky, every thing labored out and the valuation changed into very first rate.

    JBS: at last, discuss artificial Intelligence (AI), about the way it's going to replace people or now not, above all in touch centers

    TP: i am an engineer, so at some point, I agree with that's going to happen. I believe we're going to be so first rate at constructing application that we are going to replace people, but we aren't even close to that now. each person says we can exchange people with robots. but this is for basic things, fundamental questions. but how can a robotic replace the interplay we're having at this time, our dialog? it be very complicated. And if you happen to think about contact centers, should you name United airways, you do not are looking to talk with robots. Let's be honest. If I talked with a robot, i might be yelling on the robot, so that you want to speak with a person. So, the manner we see it is, AI, at some factor maybe, will replace people, however at the moment AI will assist humans do their job. and that's our aim, is to assist the United airways' consumer service rep to aid the client stronger, versus replacing her/him. however, 5 years down the line, 6 years down the line, who knows?




    Killexams.com 132-S-70 Dumps and Real Questions

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    132-S-70 exam Dumps Source : Avaya Voice Self-Service Design(R) Elective

    Test Code : 132-S-70
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    Avaya Voice Self-Service Design(R) Elective

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    Software facilitates speech application automation. | killexams.com real questions and Pass4sure dumps

    Press Release Summary:

    IP-based Avaya Voice Portal Software provides way to speech-enable Web services in customer service operations. Supporting Red Hat Linux Enterprise 3.0, product features license pooling and automatic failover capabilities. Centralized management gives IT supervisors single interface to manage all self-service interactions across organization. Eclipse-based Dialog Designer facilitates creation of speech self-service applications.

    Original Press Release: New Avaya IP Self Service Solutions Deliver Intelligent Communications Through Speech Automation - Avaya Voice Portal speech self service software drives greater cost-efficiencies, improved business continuity and simplified management across customer service operations.

    - Avaya Dialog Designer speeds and simplifies development of next-generation speech applications within a service-oriented architecture (SOA).

    BASKING RIDGE, N.J., Aug. 1 Avaya Inc. (NYSE:AV), a leading global provider of business communications applications, systems and services, today announced the next generation of its Internet protocol (IP)-based speech self service solutions that deliver enhanced levels of customer service using the power of voice. The new Avaya Voice Portal software platform integrates within a service-oriented architecture (SOA), providing a faster, easier way to speech-enable Web services across highly-distributed enterprises. This drives new cost-efficiencies and increased business continuity through speech self service, and makes it simpler to manage a company's customer service operations.

    Today, Avaya also introduced a new speech application development tool, Avaya Dialog Designer, which enables designers to speed development of speech self-service applications in a cost-efficient manner. Created for integration with Web services or in traditional environments, Avaya Dialog Designer supports both Avaya Voice Portal and Avaya Interactive Response.

    "A growing number of businesses are adding speech applications to enhance customer experiences and contact center functionality. This coincides with the shift to service-oriented architectures that employ Web-based technologies to leverage a company's existing call processing, voice response and customer support systems," said Dan Miller, senior analyst, Opus Research. "As a pioneer in open IP communications, Avaya is in a leading position to help businesses gracefully migrate to the next level of speech-enabled, phone-based self service."

    Avaya Voice Portal Decreases Total Cost of Ownership, Improves Application Availability and Makes System Management Simple

    The Avaya Voice Portal significantly reduces the costs of deploying speech self service by using a company's existing Web services in a service-oriented architecture -- a software-based approach to integrating disparate applications based on open standards technologies. IT staff can lower total cost of ownership (TCO) by re-using existing software components and applications to more efficiently introduce speech self service. The Avaya Voice Portal also supports the standards-based Red Hat Linux Enterprise 3.0 platform, reducing overall server and training costs associated with speech deployments.

    Higher availability -- which is the continuous, reliable and secure operation of critical applications -- is achieved through the unique IP-based architecture of Avaya Voice Portal. The software features license pooling and automatic fail over capabilities, delivering greater business continuity of self service at a lower cost by eliminating the need to over-provision, or purchase extra licenses, to help ensure survivability. For instance, if a media server fails in one part of a business, licenses and workload are automatically distributed to other servers, giving customers more consistent 'always-on' access.

    The Avaya Voice Portal also contains simplified management and integration capabilities tailored for globally distributed enterprises. Higher scalability now gives IT staff a more flexible way to deploy speech self service from as low as one port (i.e. speech interaction) to thousands of ports. Centralized management capabilities simplify administration by giving IT supervisors a single interface to manage all self service interactions across an entire organization.

    For developers, the Avaya Voice Portal includes the new Dialog Designer, an Eclipse-based application development tool that allows designers to more easily and efficiently create new speech applications. Eclipse is a technology framework that enables Dialog Designer to interoperate with a broad range of standards-based development tools, letting designers use their preferred languages to create applications. Dialog Designer also features a common VoiceXML 2.0 browser for use with Avaya Voice Portal and Interactive Response, helping reduce design risks caused by browser incompatibility.

    The Avaya Voice Portal and Avaya Dialog Designer are part of the company's Customer Interaction Suite, a core component of Avaya's family of IP-based MultiVantage(TM) Communications Applications. These new products will be showcased at SpeechTEK 2005 in New York City, August 1-3 at Booth #603.

    New Avaya Solutions Speed Development and Deployment of Speech Applications for Gold Systems, Language Line Services

    The market for speech automation is growing at a brisk rate, with research firm Datamonitor estimating that spending in North America and EMEA will grow to roughly $1.6 billion by the end of 2009.

    A company participating in early trials of the Avaya Voice Portal and Dialog Designer is Gold Systems, an independent software vendor that creates self service software for Fortune 1000 companies, including the insurance, financial services, retail and utilities industries and for large government agencies. Gold Systems is a member of the Avaya DeveloperConnection program, which promotes development of third-party products compatible with Avaya solutions.

    In field trials of Avaya Dialog Designer, Gold Systems developed a trial speech application to automate order status inquiries for a large online bookseller.

    "We found that Dialog Designer gave us great flexibility as we worked with the bookseller's Web service," said Herb Morreale, chief technology officer for Gold Systems. "Dialog Designer automatically determines the types of information available through a Web service and enables us to easily write the code needed to get to that information, and share it with a caller via speech."

    Another company undergoing trials of Avaya self service is Language Line Services, which provides on-demand over-the-phone language interpretation services 24/7, in over 150 languages, for consumers and businesses. Language Line is trialing Avaya Voice Portal to meet their customer needs around the world.

    "Avaya Voice Portal delivers the high-availability and multilingual capabilities that are key to our support of customers and Interpreters located around the globe," said Thomas Sterns, director, Advanced Technology Development for Language Line. "The ability to distribute voice self service support across our contact center infrastructure helps ensure callers successfully and quickly reach our Interpreters anywhere they are located around the world -- whether in our contact center or taking calls from home."

    "Avaya Voice Portal enables businesses to bring the power of voice to self service solutions -- a critical element of customer service in an 'always on' world," said Eileen Rudden, vice president and general manager, Enterprise Communications Applications Division, Avaya. "With advanced levels of open standards support and high availability, the Avaya Voice Portal gives businesses all of the tools required to develop and deploy more intelligent speech self service that makes customers more satisfied and businesses more profitable."

    Standards Support and Platforms for Avaya Voice Portal and Dialog Designer

    The Avaya Voice Portal and Dialog Designer support many of the most common software standards including Java2, JDBC, Java Servlet, Web Services Description Language (WSDL), SOAP and XML.

    The Avaya Voice Portal runs across Session Initiation Protocol (SIP) and H.323 compliant media gateways, as well as traditional TDM architectures. It can be deployed on IBM WebSphere Application Server, Apache Tomcat, and other Java2 based services. Its distributed high-performance VoiceXML 2.0 media-processing software runs on any certified Red Hat Linux Enterprise 3.0 Intel or AMD platform. Also supported are standard speech engines through the MRCP standard. MRCP standard engines include IBM WebSphere Voice Server and the ScanSoft Open Speech Recognizer.

    About Avaya

    Avaya Inc. designs, builds and manages communications networks for more than one million businesses worldwide, including over 90 percent of the FORTUNE 500(R). Focused on businesses large to small, Avaya is a world leader in secure and reliable IP telephony systems and communications software applications and services.

    Driving the convergence of voice and data communications with business applications -- and distinguished by comprehensive worldwide services -- Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya website: www.avaya.com/

    CONTACT:

    Investor, Matt Booher, +1-908-953-7500, mbooher@avaya.com, both of Avaya Web site: www.avaya.com/

    Related Thomas Industry Update Thomas For Industry

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    Avaya SOA and SIP-based Solutions Integrate Intelligent Communications Throughout Enterprises | killexams.com real questions and Pass4sure dumps

    BASKING RIDGE, N.J., March 6 /PRNewswire-FirstCall/ -- Converged networks pose significant challenges for enterprises due to multiple standards, software applications and devices. Avaya is helping companies resolve these challenges using Service Oriented Architecture (SOA), a software architecture that makes it easy to disaggregate and rearrange pieces of software, and Session Initiation Protocol (SIP), an industry standard that streamlines integration of new applications and enables enterprises, to tap the full potential of presence-based applications.

    By turning complex communications software into flexible, re-usable components or applets, Avaya, a leading global provider of communications networks and services for businesses, is enabling companies to integrate their applications and others in an SOA framework to reshape their business operations.

    This next step in Intelligent Communications capitalizes on open interoperability, productivity, business continuity, security and compliance, and facilitates a smooth migration to new SIP capabilities and Web Services. Companies that integrate communications into their business processes can reduce the complexity of separate platforms, achieve significant cost savings, and improve collaboration and productivity. They also can design workers' individual communications tools using voice, text and video based on business needs for easier access and use.

    "We invite enterprises to re-imagine and optimize business processes using communications," said Don Peterson, chairman and CEO, Avaya. "Avaya is building on open standards to free businesses to customize their communications and business processes to deliver better service and productivity based on their individual business needs."

    Products and Services in Support of SOA and SIP

    Today, Avaya introduced three new components to support its SOA and SIP strategy:

    -- Avaya's new version of SIP Enablement Services helps businesses save money and simplify network implementations supporting a broader range of multi-vendor SIP end points. -- A new version of Application Enablement Services increases security and survivability to give application developers a more reliable and survivable environment for developing Web services-based applications. -- A new Software and Custom Application Practice in Avaya Global Services develops software for specialized integrations and helps companies integrate Web Service and SOA into their enterprises.

    Avaya has been shipping open standards, SIP-based solutions to customers globally since February 2004. Avaya's SIP products bridge Internet applications with telephony and voice functionality and give businesses the ability to add features as they need them and to protect their investments for future needs.

    In January, Avaya won the annual IP PBX evaluation competition conducted by Miercom, a leading network consultancy and product test center, for the second year in a row. Miercom awarded Avaya the highest score ever recorded in its annual large-scale IP PBX evaluation. In its evaluation, Miercom cited Avaya for leadership in mobility and advanced voice processing and excellence in security and system performance. As a result, Avaya also earned the "Best in Test" award for high-end IP PBX solutions from Business Communications Review magazine.

    Avaya is also recognized in the industry for delivering a broad set of value-added features over SIP to all SIP endpoints, whether they are Avaya or third party. Avaya is also working with a rapidly growing community of SIP solution vendors to capitalize on this interoperability and create new multi-vendor solutions for enterprises.

    One customer benefiting from Avaya's expertise is MYOB Group, a leading provider of business management software for small and medium sized enterprises and accounting practices around the world. MYOB deployed an Avaya IP telephony solution to support its multiple contact centers and create round the clock virtual support for offices in Australia, New Zealand, the USA, the UK, Hong Kong, Singapore and Malaysia. The system reduced costs, enabled more agile, secure and reliable operations and gave customers more personalized service.

    Developer and Partner Ecosystem

    Avaya also is at the heart of a growing ecosystem of developers and partners who are already using open standards to develop applications. (See attached list.)

    Avaya recently announced an alliance with Samsung in which the two companies will jointly develop and market open standards-based IP communications solutions to businesses globally. This collaboration will drive the delivery of enhanced IP convergence products and mobility solutions and help businesses realize greater productivity from an increasingly mobile workforce, enhance customer service, and improve business results through enterprise communications.

    One development partner in this ecosystem is SAP America, Inc. SAP and Avaya are integrating the multi-channel communications routing and management capabilities of Avaya Interaction Center software with mySAP(TM) Customer Relationship Management (mySAP(TM) CRM) to enable companies to provide advanced customer care. Customer service agents using SAP's market leading CRM solution will have the capability to interact with customers through voice, email, and Web communication through their mySAP CRM console, enabled by Avaya contact center software.

    "SAP's SOA enables Avaya and independent software vendors, system integrators, and customers to use a common approach in composing innovative business process applications, while ensuring robustness and speed of execution for business operations," said Robert Kapanen, director of business development for enterprise services community, SAP Labs, Inc.

    One DevConnect member is Accuvoice which designs and develops custom as well as off-the-shelf software solutions in the IVR market.

    "With Avaya moving toward SOA, Accuvoice is working with Financial Services, Healthcare and Government customers to leverage their investment in WEB infrastructure, applications, processes and development staff for fast, cost-effective deployment of guided or mixed initiative speech services using Avaya's Dialogue Designer, IR, Voice Portal, IBM's WebSphere Voice Servers and WebSphere Application Servers and proprietary and public Web Services," said Maralee Pope, president, Accuvoice.

    The Avaya DeveloperConnection Program consists of more than 2100 members who have access to a wide range of support from Avaya, including technical resources and training. They must also meet rigorous Avaya criteria for customer satisfaction, product support, business operations, marketing and sales. Membership information and a listing of solutions developed and tested under the DeveloperConnection program are available at http://www.devconnectprogram.com/.

    Also at VoiceCon, Avaya is demonstrating the one-X (TM)Mobile Edition for S60, which equips Nokia S60 enterprise smart phones with access to Avaya's flagship Communication Manager software, and a voice-activated, Web-based appointment scheduling solution that allows patients to use either self-service voice prompts or the Internet to select an appointment time. Patients can even request that they be notified in the event a cancellation opens up an earlier date. When cancellations do occur, the Avaya Voice Portal automatically dials the first patient in the appropriate appointment queue to offer the new time, securing a verbal confirmation and updating the healthcare provider's calendar. As a result, Avaya can enable medical offices to operate more efficiently while enhancing patient services.

    To learn more about how more than 100 forward-thinking companies from all over the world are already working with Avaya to use Intelligent Communications to gain a distinct competitive advantage, visit our world of possibilities at Inside Intelligence, http://www.avaya.com/intelligence.

    Avaya solutions will be on display at Avaya Booth #601 at VoiceCon 2006 in Kissimmee, FL, March 6-9. For all information on Avaya's strategy, product and services announcements at the show, look at our virtual press kit at http://www.avaya.com/media.

    About Avaya

    Avaya Inc. designs, builds and manages communications networks for more than 1 million businesses worldwide, including over 90 percent of the FORTUNE 500(R). Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet Protocol (IP) telephony systems and communications software applications and services.

    Driving the convergence of voice and data communications with business applications -- and distinguished by comprehensive worldwide services -- Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya website, http://www.avaya.com/. For more information on the Avaya DeveloperConnection Program, visit http://www.devconnectprogram.com/.

    The following developers and partners are at the heart of a growing ecosystem that embraces Avaya's open standards and SIP strategy and are leveraging its SOA and SIP capabilities to develop new applications.

    Accuvoice, Inc. Acme PacketAGN Networks American Communication Technologies, Inc. (ACT, Inc.) Austin Logistics, Inc. Be Here Corporation Bhrigus, Inc. BT Citel Technologies Centurion, Inc. Citrix Systems, Inc. Computer Instruments, Inc. CounterPath Solutions, Inc. Dialogic Communications Corporation (DCC) eWings Technologies, Inc. Empirix, Inc. Excel Switching Corp Global Crossing Telecommunications, Inc. Gold Systems Hitachi Cable America IBM Ingate Systems, Inc. Interactive Northwest, Inc. (INI) IQ Services IPcelerate, Inc. Jabber, Inc. Juniper Networks, Inc. LifeSize Communications, Inc. Meru Networks, Inc. Millenigence, Inc. NexTone Communications, Inc. Nokia Quintum Technologies, Inc. Packeteer, Inc. PaeTec Communications Polycom Sabio, Ltd SecureLogix Corporation Shanghai Elite Software Technology Co., Ltd. SimpliCTI Software Solutions Sipera Systems, Inc. Softel Communications Speakerbus Technology Ltd Spirent Communications Teledex, LLC Tello Corp Witness Systems, Inc. Viecore, Inc.

    Avaya Inc.

    CONTACT: W. Scott Horne, Media Relations, +1-908-953-3476,[email protected], or Matt Booher, Investor Relations, +1-908-953-7500,[email protected], both of Avaya Inc.

    Web site: http://www.avaya.com/http://www.devconnectprogram.com/http://www.avaya.com/intelligencehttp://www.avaya.com/media



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