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133-S-713.4 - Avaya Proactive Contact Solutions Implementation - BrainDump Information

Vendor Name : Avaya
Exam Code : 133-S-713.4
Exam Name : Avaya Proactive Contact Solutions Implementation
Questions and Answers : 322 Q & A
Updated On : March 21, 2019
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133-S-713.4 exam Dumps Source : Avaya Proactive Contact Solutions Implementation

Test Code : 133-S-713.4
Test Name : Avaya Proactive Contact Solutions Implementation
Vendor Name : Avaya
Q&A : 322 Real Questions

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Avaya Avaya Proactive Contact Solutions

Avaya Unveils Turnkey solution for Proactive management of the client journey for Mid-measurement Contact centers | killexams.com Real Questions and Pass4sure dumps

SANTA CLARA, CA--(Marketwired - Jun three, 2013) -   

  • Avaya Outbound Contact express offers a pre-integrated solution with all the critical components crucial for proactive consumer experience management
  • supports mid-dimension contact centers with 25-250 brokers and as much as 500 trunks
  • fast, simplified deployment reduces time to service to at some point from 30+ days mandatory for multi-dealer options 
  • Avaya nowadays announced a new answer for mid-dimension contact centers that streamlines adoption, implementation and administration of complete outbound consumer communications. Avaya Outbound Contact specific is a turnkey solution with all of the hardware, utility and aid services mandatory for reasonably priced, proactive customer experience operations. 

    easy to set-up and retain, Outbound Contact express builds on Avaya's proven, outbound client journey management capabilities in a pre-integrated, all-in-one solution for the mid-measurement contact core with 25-250 agents and as much as 500 trunks. compared to choice, multi-seller solutions, Outbound Contact express reduces the time to provider from a baseline of 30 days to 1 or two.

    Avaya Outbound Contact specific makes use of trade main call detection and superior, patented predictive and preview dialing algorithms for greater constructive use of agent time and a decrease can charge per call to reach purchasers. furthermore, a single contact for all upkeep and guide needs significantly reduces the expenses and complexity associated with each day operations and upkeep of natural, multi-dealer options. 

    Outbound Contact specific comprises:

  • Administrative net customer for outlining campaigns
  • Full featured, market leading dialer with wonderful name detection accuracy
  • Agent scripting to ensure constant, successful client interactions
  • Reporting and speak to recording to be sure first-rate and compliance
  • Avaya Speech Analytics to drive perception and improvement to agent efficiency and operations.
  • 24x7 help and knowledgeable ™ techniques monitoring
  • utility upgrade insurance policy in addition to not obligatory components help
  • Avaya Outbound Contact categorical leverages key, patented facets of Avaya's portfolio of Outbound Contact center options to give complete features and capabilities packaged to fit the particular wants and necessities of mid-size contact centers. Avaya's Outbound and Proactive event management solutions give agencies with a complete, multichannel, agent and agent-much less solution to guide their outbound advertising and marketing, revenue, provider, and collections wants. purposes like Avaya Proactive Contact and Avaya Proactive Outreach manager simplify execution of significant scale outbound campaigns whereas ensuring groups meet even probably the most strict regulatory compliance necessities.

    Avaya Outbound Contact categorical should be globally obtainable this summer.

    prices: "organising proactive client experience operations has prior to now required groups to have interaction in an extended, exhausting manner and with a few providers, and become regularly out of the reach of mid-sized operations. Avaya Outbound Contact express streamlines all this with an impressive, pre-integrated solution that provides all of the pieces, including ongoing guide and improve insurance plan, need for highly useful operations."--Mark de la Vega, vice president and common manager, Contact middle, Avaya

    "The ordinary contact core operation is essentially concentrated on being available via a variety of ability when the customer is able to provoke contact. but, there's large price to adopting a proactive contact approach that may alert consumers and others when there's tips they should be aware of. Single dealer, turnkey know-how options make adopting a proactive method a great deal greater feasible, and might get rid of many of the hesitations that might also keep away from groups from taking place this route."--Ken Landoline, major Analyst, latest analysis

    "We see a major chance for a comprehensive turnkey proactive contact answer for the mid-measurement contact center. here's a largely underserved market due to the complexity and price of ordinary, multi-supplier options. We believe AdvanTel valued clientele can be as excited about Avaya Outbound Contact categorical as we're."--Dan Ferguson, President and CEO, AdvanTel

    further materials Avaya Contact core options

    Tags: Avaya, Avaya aura, customer experience administration, contact core, proactive consumer provider, outbound client contact, body of workers optimization, analytics,

    About Avaya: Avaya is a global company of company collaboration and communications solutions, offering unified communications, contact facilities, networking and related capabilities to agencies of all sizes all over the world. For extra guidance please visit www.avaya.com.

    definite statements contained in this press unlock are forward-searching statements. These statements can be identified by means of ahead-searching terminology comparable to "count on," "believe," "continue," "may," "estimate," "expect," "intend," "may," "may," "plan," "talents," "predict," "should" or "will" or different similar terminology. we've primarily based these forward-looking statements on our present expectations, assumptions, estimates and projections. while we trust these expectations, assumptions, estimates and projections are reasonably priced, such forward looking statements are only predictions and contain established and unknown hazards and uncertainties, lots of which are past our manage. These and other crucial components can cause our specific outcomes, efficiency or achievements to differ materially from any future outcomes, efficiency or achievements expressed or implied by using these forward-searching statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or duty to update or revise any ahead-looking statements, whether on account of new counsel, future pursuits or in any other case.

    comply with Avaya on Twitter, facebook, YouTube, LinkedIn, Flickr, and the Avaya related blog.

    New Avaya Contact core solutions help agencies master the Omni-Channel consumer adventure | killexams.com Real Questions and Pass4sure dumps

    SANTA CLARA, CA--(Marketwired - Mar eleven, 2014) -

  • newest answer unifies and simplifies multichannel self-provider and proactive engagement with a single, software platform
  • Transforms client provider innovations with combined SMS, e-mail, and contact-based campaigns that boost effects
  • Intelligently coordinates capabilities and elements in keeping with real-time insights
  • Avaya today introduced new and more desirable consumer event management options to aid organizations get rid of the fragmented, high-effort provider that jeopardizes client loyalty and earnings boom. From a single application platform, new capabilities increase reach and produce every point of the customer event into a seamless, dynamic circulate with more advantageous, real-time visibility into interactions and contextual suggestions. The end result is a modified customer adventure constructed one interplay at a time.

    based on a fresh Avaya surveyi, 93% of company managers respect that not offering a holistic, personalized, proactive consumer experience has expertise penalties which may include misplaced shoppers, overlooked earnings opportunities and decrease income, and decreased loyalty.

    Avaya customer experience management (CEM) options aid carry that holistic, proactive event by means of enabling organizations to centralize and orchestrate all cellular, web and get in touch with core interactions that occur all through a client care cycle. businesses can now readily design and control interactive proactive outreach and self-provider applications over SMS and electronic mail along with present mobile, cell, video, and different contact features from a single platform. by way of doing so, organizations have more advantageous visibility, insights, and control across cellular, web and the contact core, and enable a consistent, omni-channel customer experience it is missing from many client provider thoughts these days. 

    the brand new capabilities are available now and offered during the following purposes:

  • Avaya charisma® event Portal 7.0 is Avaya's market-leading application platform for omni-channel inbound and outbound self-service and phone routing applications from Avaya and Avaya DevConnect partners. The newest unlock builds on the platform's open, net services-based mostly architecture with aid for two-method SMS and e mail. New zoning capabilities make it simpler to localize delivery of customer care calls and in the reduction of network expenses. 
  • Proactive Outreach manager brings together administration of all outbound communications -- from agent-primarily based predictive dialing campaigns to computerized voice, email, SMS signals and functions -- into a single solution managed on the Avaya air of secrecy experience Portal. the new free up supports agent-primarily based predictive dialing with both Avaya aura call center Elite and the latest liberate of Avaya air of mystery Contact core. 
  • clever consumer Routing helps optimize each and every interplay through precise-time visibility into caller intent, move channel interaction historical past and different enterprise insights. The latest release allows for even finer control based on target carrier degrees, commercial enterprise resources, and customer segmentation.
  • Avaya Proactive Outreach and clever consumer Routing applications run on Avaya air of secrecy event Portal. Avaya air of mystery Orchestration fashion designer, which comes free with Avaya air of mystery event Portal and Avaya air of mystery Contact middle, permits builders to create self-carrier and agent workflows throughout mobile, SMS, electronic mail, social, and other contact core and net contact elements.

    additional, the subsequent evolution of the Avaya air of secrecy® Collaboration environment will build on these capabilities to allow simplified context management, commercial enterprise work project, real-time speech analysis, WebRTC and extra. Avaya air of mystery Collaboration ambiance allows swift, low-priced answer construction and repeatability. Non-builders can combine snap-ins for drag and drop programming of actual-time and lengthy operating transactions. Avaya CEM-able now, the next unlock of Avaya air of mystery Collaboration ambiance and Avaya Snap-ins are deliberate to be commonly attainable later this year.

    Avaya skilled services support corporations optimize consumer experience management through an entire menu of services for self-carrier and agent-assisted contact core environments. 


    "companies can not have enough money to keep the popularity quo via counting on older contact core technologies considering the cost and disruption of an improve will put their operations in danger. The larger photograph is that if they do not tackle the altering customer calls for their whole company is already in danger. Avaya allows for groups to close the hole between what purchasers expect these days and assist companies build in reality legendary experiences -- one interplay at a time."Mark de la Vega, vice president and normal manager, client experience administration options, Avaya 

    "once we merged both customer care solutions from Telefonica, fastened Line and mobile, we had been dealing with a very complex condition and desperately necessary to simplify our contact center to ensure a legitimate, constant consumer event. Simplicity become critical with over 25,000 agents spread across distinct continents, methods and with an important range of capabilities. given that we now have implemented the Avaya Contact middle solution we have been in a position to dramatically increase service and know sooner instances to market for new courses and capabilities"Mario Soro Fernandez, CRM director, Telefonica Spain

    "real integration of the consumer adventure throughout all purchasable communications channels, gadgets and functions is the holy grail of customer provider, and Avaya is one of the few companies that offer it these days. the use of a single platform to design and convey an omni-channel experience will permit the consistency, insight and operational merits both organizations and valued clientele desire nowadays."Nancy Jamison, primary analyst, customer Contact, Frost & Sullivan

    extra substances Avaya connected weblog: The doctor Will textual content You Now

    Tags: Avaya, Avaya air of mystery Platform, commercial enterprise, Contact center, client event management, CEM, customer event, Proactive Engagement, Inbound Self-carrier

    About Avaya Avaya is a global company of business collaboration and communications options, proposing unified communications, contact centers, networking and linked services to agencies of all sizes around the globe. For more tips please seek advice from www.avaya.com.

    certain statements contained during this press liberate are forward-looking statements. These statements may be identified by means of forward-looking terminology comparable to "count on," "trust," "continue," "might," "estimate," "predict," "intend," "might also," "may," "plan," "skills," "predict," "should" or "will" or other an identical terminology. we have based mostly these ahead-searching statements on our latest expectations, assumptions, estimates and projections. while we accept as true with these expectations, assumptions, estimates and projections are low-budget, such forward searching statements are handiest predictions and contain conventional and unknown dangers and uncertainties, lots of that are past our handle. These and different critical components may cause our exact results, efficiency or achievements to vary materially from any future consequences, efficiency or achievements expressed or implied by using these ahead-searching statements. For an inventory and description of such dangers and uncertainties, please refer to Avaya's filings with the SEC that can be found at www.sec.gov. Avaya disclaims any intention or obligation to replace or revise any forward-looking statements, whether on account of new counsel, future events or in any other case.

    i The survey was commissioned with the aid of Avaya and performed by using Dynamic Markets confined. It particulars analysis with enterprise managers in colossal corporations and with grownup patrons. The 13 nations coated are UK, Germany, the Netherlands, Russia, US, Canada, Singapore, Japan, India, China, Australia, Mexico and Brazil. For the company pattern, 1268 interviews had been amassed with respondents who demonstrated earlier than interview that as part of their job they arrive into contact with consumers and / or prospects. They additionally proven that they operate at middle manager degree and above, and that in complete their service provider has as a minimum 1,500 personnel or more. The quantitative interviews were performed on-line between 22nd January and 4th March 2014. before and all the way through the interviews, respondents had been not aware that Avaya had commissioned the research.

    Avaya launches new customer engagement solutions | killexams.com Real Questions and Pass4sure dumps

    Multinational know-how company Avaya, which specialises in options to help organizations raise their interactions with valued clientele has released a new set of options which map client journeys.

    The options are touted to supply agencies the freedom and suppleness to create, innovate and optimise their consumer experience. this can generate customer loyalty, retention, share of wallet and repeat enterprise, mentioned Avaya.

    The options encompass:

    ● Avaya Oceana: An extensible, utility-based solution for authentic multi-touch customer engagement developed on the Avaya Breeze Platform. offers attribute-based matching, 360 degree context administration, visual workflow automation for customer journey mapping and aid for voice and digital channels together with textual content chat (automated and assisted), SMS, web, social, voice, video, co-looking.

    ● Avaya Oceanalytics: A modular and extensible analytics and reporting platform that gives a single, finished view of client movements across all sources, together with Avaya and non-Avaya systems and ease so as to add any other facts sources as essential. Breaks the silos from usual analytic equipment with the bendy collection, processing and analysis of records throughout all actual-time and old techniques to deliver the rich, visualization of data, and assist to feed into any latest up to date visualization tool such as Infobuild, Microstrategy Oracle, SAP and Tableleau. 

    ● Avaya Oceana Workspaces:  New roles-based computers that give brokers and supervisors one workspace for all consumer contact points together with chat (automatic bot and assisted), email, SMS, social, voice, video and co-browse. It offers a visualisation of the client experience and one-click on access to average initiatives.

    ● Avaya Vantage: An all-glass, touch monitor desktop equipment with optional handset exceptionally developed to personalize for vertical applications. developed for wonderful audio with arms-free Bluetooth capabilities.

    ● Avaya customer SDK:  A single customer application construction equipment (SDK) on which to construct all consumers and desktops for almost any consumer dealing with or  worker role; exists as a standalone customer or embedded into user or business applications similar to Salesforce, SAP, and many others. both Oceana Workspaces and Avaya Vantage had been constructed on the general client SDK.

    Avaya additionally unveiled new networking security and mobility enhancements which characteristic:

    ● Hyper-segmentation: Avaya Networking enables new stages of community segmentation and isolation. Segmentation creates containment capabilities that restrict the extent to which a hacker can access another a part of the network. Avaya presents conclusion-to-conclusion hyper segmentation that can assist a whole lot or lots of segments.

    ● WLAN: A subsequent generation instant LAN answer that helps the newest 802.11ac Wave 2 business usual. promises more suitable efficiency and predictability (as much as 3.47Gbps of bandwidth) to cell clients.

    Gary Barnett, senior vice chairman and familiar manager of Avaya Engagement options, commented: “client engagement technology of the past has been confined to the domain in the contact centre; besides the fact that children, the client event goes well beyond that. With nowadays’s bulletins, we show Avaya’s skill to bring together suggestions and unleash its expertise via our latest improvements and networking applied sciences to e-book and nurture the customer experience. The contact centre of the long run will create miraculous experiences for both valued clientele and the agents the usage of the know-how. here is what Avaya is providing.”

    The preliminary phase of Avaya Oceanalytics providing Collector Snap-ins for Avaya Elite, adventure Portal and Avaya air of secrecy Contact core and Proactive Contact will be obtainable in Q3 2016 globally and Avaya Oceana can be available in Early this autumn 2016 globally. –TradeArabia information carrier

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    Avaya Proactive Contact Solutions Implementation

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    Avaya Unveils Turnkey Solution for Proactive Management of the Customer Experience for Mid-Size Contact Centers | killexams.com real questions and Pass4sure dumps

    SANTA CLARA, CA--(Marketwired - Jun 3, 2013) -   

  • Avaya Outbound Contact Express provides a pre-integrated solution with all the critical components needed for proactive customer experience management
  • Supports mid-size contact centers with 25-250 agents and up to 500 trunks
  • Rapid, simplified deployment reduces time to service to one day from 30+ days needed for multi-vendor solutions 
  • Avaya today announced a new solution for mid-size contact centers that streamlines adoption, implementation and management of comprehensive outbound customer communications. Avaya Outbound Contact Express is a turnkey solution with all the hardware, software and support services needed for cost-effective, proactive customer experience operations. 

    Easy to set-up and maintain, Outbound Contact Express builds on Avaya's proven, outbound customer experience management capabilities in a pre-integrated, all-in-one solution for the mid-size contact center with 25-250 agents and up to 500 trunks. Compared to alternative, multi-vendor solutions, Outbound Contact Express reduces the time to service from a baseline of 30 days to one or two.

    Avaya Outbound Contact Express uses industry leading call detection and advanced, patented predictive and preview dialing algorithms for more effective use of agent time and a lower cost per call to reach customers. In addition, a single contact for all maintenance and support needs significantly reduces the costs and complexity associated with day to day operations and maintenance of traditional, multi-vendor solutions. 

    Outbound Contact Express includes:

  • Administrative web client for defining campaigns
  • Full featured, market leading dialer with exceptional call detection accuracy
  • Agent scripting to ensure consistent, successful customer interactions
  • Reporting and call recording to ensure quality and compliance
  • Avaya Speech Analytics to drive insight and improvement to agent performance and operations.
  • 24x7 support and Expert ™ systems monitoring
  • Software upgrade protection as well as optional parts support
  • Avaya Outbound Contact Express leverages key, patented elements of Avaya's portfolio of Outbound Contact Center solutions to provide comprehensive features and capabilities packaged to fit the specific needs and requirements of mid-size contact centers. Avaya's Outbound and Proactive Experience Management solutions provide businesses with a complete, multichannel, agent and agent-less solution to support their outbound marketing, sales, service, and collections needs. Applications like Avaya Proactive Contact and Avaya Proactive Outreach Manager simplify execution of large scale outbound campaigns while ensuring businesses meet even the most strict regulatory compliance requirements.

    Avaya Outbound Contact Express will be globally available this summer.

    Quotes: "Establishing proactive customer experience operations has previously required companies to engage in a long, arduous process and with several vendors, and was often out of the reach of mid-sized operations. Avaya Outbound Contact Express streamlines all this with a powerful, pre-integrated solution that provides all the pieces, including ongoing support and upgrade protection, need for highly effective operations."--Mark de la Vega, Vice President and General Manager, Contact Center, Avaya

    "The typical contact center operation is largely focused on being available through a variety of means when the customer is ready to initiate contact. But, there is tremendous value to adopting a proactive contact strategy that can alert customers and others when there is information they need to know. Single vendor, turnkey technology solutions make adopting a proactive strategy much more feasible, and can remove many of the hesitations that may prevent organizations from going down this path."--Ken Landoline, Principal Analyst, Current Analysis

    "We see a significant opportunity for a comprehensive turnkey proactive contact solution for the mid-size contact center. This is a largely underserved market due to the complexity and cost of traditional, multi-vendor solutions. We believe AdvanTel customers will be as excited about Avaya Outbound Contact Express as we are."--Dan Ferguson, President and CEO, AdvanTel

    Additional Resources Avaya Contact Center Solutions

    Tags: Avaya, Avaya Aura, customer experience management, contact center, proactive customer service, outbound customer contact, workforce optimization, analytics,

    About Avaya: Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com.

    Certain statements contained in this press release are forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these expectations, assumptions, estimates and projections are reasonable, such forward looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

    Follow Avaya on Twitter, Facebook, YouTube, LinkedIn, Flickr, and the Avaya Connected Blog.

    Avaya Certified Specialist (ACS) | killexams.com real questions and Pass4sure dumps

    This vendor-specific Certification is Offered By:AvayaHighlands Ranch, CO USAPhone: 800-288-5327Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

    Skill Level: Intermediate                          Status: Being phased out

    Low Cost: $125 (shortest track)               

    Summary:This mid-level certification is for individuals who integrate voice networking, data networking, and applications into powerful business communications solutions. ACSs design, implement and support Avaya solutions in a real world environment.

    Initial Requirements:You must hold the ACA Certification and pass one of Specialist Elective Exams ($125). Choose from two tracks, Design and Implementation.Design Tracks include: Interactive Voice Response Systems, IP Telephony, LAN, Messaging, Multimedia Contact Centers and Proactive Contact Solutions.Implementation Tracks include: Interactive Voice Response Systems, IP Telephony, LAN, Messaging, Multimedia Contact Centers and Proactive Contact Solutions.Training is available but not required.

    Continuing Requirements:Certification is valid for two years.

    See all Avaya Certifications

    Vendor's page for this certification

    CHRISTUS Health Partners With Avaya to Enhance Patient Experiences | killexams.com real questions and Pass4sure dumps

    ORLANDO, Fla.--(BUSINESS WIRE)--Feb 13, 2019--Avaya Holdings Corp. (NYSE:AVYA), a leading provider of communications solutions for the healthcare industry, today announced that CHRISTUS Health has implemented Avaya IX Contact Center solutions to help digitally transform their business and provide enhanced patient experiences.

    CHRISTUS Health is an international Catholic, faith-based, not-for-profit health system with more than 600 centers, including community hospitals, walk-in clinics and health ministries across the United States and Latin America, and has been an Avaya customer for more than twenty years. With its recent partnerships with Trinity Mother Frances and Good Shepherd Health Systems, they were facing multiple challenges integrating these new facilities while still delivering a differentiated and enhanced healthcare experience.

    In April 2017, CHRISTUS Health turned to Avaya to help craft a long-term digital transformation plan to streamline and harmonize their care team and staff’s ability to engage and communicate with patients to optimize their experiences. The company’s existing mix of legacy Mitel, ShoreTel, and Cisco systems was creating a logistically impractical and inefficient environment that was costly to maintain. CHRISTUS Health chose an Avaya communications platform to begin migrating and consolidating their extensive network to Avaya’s IX Digital Contact Center solutions, with the full implementation to be completed in 2020.

    “CHRISTUS Health strives to provide innovative health and wellness solutions that improve the lives of individuals and communities,” said Lynn Gibson, CHRISTUS Health VP & CTO. “We partnered with Avaya based on experience and flexibility proven by our two-decade long partnership. We can have peace of mind with Avaya’s advanced solutions that allow us to improve efficiency, increase revenue, and enhance both our Associate and patient experiences, all while allowing us to remain a leader in the ever-changing healthcare landscape.”

    “An open, flexible communications solution with omnichannel, automation and analytics is critically important to the successful digital transformation of healthcare systems,” said Tara Mahoney, Senior Director, Global Healthcare Practice Leader, Avaya. “Avaya and CHRISTUS Health, together, developed an innovative plan to help transform patient and care team experience, leveraging communications solutions to increase efficiency and drive growth.”

    To learn more about Avaya’s Healthcare solutions visit us at booth #6541 at the HIMSS Global Conference & Exhibition 2019 at the Orange County Convention and Exhibition Center in Orlando, FL from February 11-15.

    For more information about Avaya Healthcare solutions:

    https://www.avaya.com/en/solutions/healthcare/IDC InfoBrief: Driving Operational Efficiencies Through Improved Patient Access and ServicesVideo-enabled Healthcare Solutions

    About CHRISTUS Health:

    At CHRISTUS Health, we deliver a complete healing experience that respects the individual. We serve our communities with dignity. And with a good deal of admiration. CHRISTUS Health is a Catholic, not-for-profit system made up of more than 600 centers, including long-term care facilities, community hospitals, walk-in clinics and health ministries. We are a community 45,000 strong, with over 15,000 physicians providing individualized care. Sponsored by the Sisters of Charity of the Incarnate Word in Houston and San Antonio and the Sisters of the Holy Family of Nazareth, our mission is to extend the healing ministry of Jesus Christ to every individual we serve.

    About Avaya

    Businesses are built on the experiences they provide, and every day millions of those experiences are built by Avaya (NYSE: AVYA). For over one hundred years, we’ve enabled organizations around the globe to win – by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration – in the cloud, on-premise or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter. Visit us at  www.avaya.com.

    Cautionary Note Regarding Forward-Looking Statements

    This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology and include, but are not limited to, expected cash savings and statements about growth, exchange listing and improved operational metrics. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Registration Statement on Form 10 filed with the Securities and Exchange Commission, may cause its actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a further list and description of such risks and uncertainties, please refer to the Company’s filings with the SEC that are available at www.sec.gov. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, considering these risks and uncertainties, the matters referred to in the forward-looking statements contained in this report may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.

    Source: Avaya Newsroom

    View source version on businesswire.com:https://www.businesswire.com/news/home/20190213005022/en/

    CONTACT: Media inquiries:

    Alex Alias, Avaya

    alalias@avaya.comKay Kiser, CHRISTUS HEALTH




    SOURCE: Avaya Holdings Corp.

    Copyright Business Wire 2019.

    PUB: 02/13/2019 08:00 AM/DISC: 02/13/2019 08:01 AM


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