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1Z0-325 - Oracle RightNow Cloud Service 2016 Implementation Essentials - BrainDump Information

Vendor Name : Oracle
Exam Code : 1Z0-325
Exam Name : Oracle RightNow Cloud Service 2016 Implementation Essentials
Questions and Answers : 80 Q & A
Updated On : January 23, 2019
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1Z0-325 exam Dumps Source : Oracle RightNow Cloud Service 2016 Implementation Essentials

Test Code : 1Z0-325
Test Name : Oracle RightNow Cloud Service 2016 Implementation Essentials
Vendor Name : Oracle
Q&A : 80 Real Questions

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Oracle Oracle RightNow Cloud Service

Oracle proclaims newest unlock of Oracle RightNow Cloud carrier, providing speedy Response to complex client concerns | killexams.com Real Questions and Pass4sure dumps

No result found, try new keyword!In his session at 21st Cloud Expo, Michael Burley, a Senior company construction govt in IT capabilities at NetApp, described how NetApp de... When building tremendous, cloud-based mostly applications that opera...

a brief Evolution of Oracle service Cloud | killexams.com Real Questions and Pass4sure dumps

Oracle service Cloud is a modern customer journey (CX) application that permits businesses to connect with their purchasers and facilitate customer adventure within the customer’s channel of alternative. it's a complete Omni-channel answer that enables agencies to engage with their clients across any channel — email, phone, chat, web, social media and any cell machine.

Oracle received a string of organizations in 2011, to benefit a aggressive expertise in the CRM market. Oracle had obtained “InQuira” for enterprise skills management options in July 2011 and with the aid of October 2011, “RightNow technologies”- a cloud based CRM changed into acquired. This confirmed that Oracle was inquisitive about being within the cloud area for CRM.

RightNow technologies turned into established in 1997 and created a software product that concentrated on customer carrier with an built-in potential base.

When Oracle had obtained RightNow CX, the core features had been:

supply:Oracle
  • RightNow net experience
  • RightNow Social event
  • RightNow Contact center journey
  • RightNow have interaction
  • Over time, with a redesigned product logo, the product was re-branded as Oracle provider Cloud, to support Oracle compete in the CX cloud service business and to make it a extra direct competitor to the provider Cloud providing of SalesForce.com.

    different extremely good acquisitions similar to Eloqua become converted into contemporary advertising Cloud and Inquira — the On Premise competencies answer became transformed into Oracle knowledge for colossal commercial enterprise purchasers.

    Oracle continued to make investments to grow and expand its cloud purposes with the aid of adding greater core facets into the Oracle carrier Cloud portfolio. Oracle is normally evolving to fulfill the ever-growing calls for of the CX service market and here's made viable by using the platform on which it's developed on. Oracle carrier Cloud is the foundation that enables fantastic customer adventure.

    supply: Oracle

    carrying on with its investments in cloud purposes, Oracle received TOA field provider in July 2014 to usher in more price to the Oracle carrier Cloud CX portfolio.

    supply : Oracle

    In November 2015, Oracle announced Oracle provider Cloud capabilities advanced, which brings the key capabilities of Oracle advantage enterprise to the cloud. The advantage advanced edition leverages key capabilities from Oracle’s most effective-in-classification knowledge management answer, Oracle abilities commercial enterprise (previously InQuira). abilities superior brings presents valued clientele a sturdy set of points and capabilities within the cloud, with simpler administration and a lessen can charge of ownership.

    In Conclusion

    Oracle continues to empower its purchasers and offers wonderful customer experiences with Oracle carrier Cloud. The August 2016 free up of Oracle provider Cloud adds new capabilities throughout the platform, together with enhancements to knowledge superior, net consumer provider, coverage Automation and field provider. moreover, with this unlock it additionally introduced a multi-platform mobile Accelerator that helps create a tailored cellular app, enabling an organization’s personnel to with no trouble access consumer and case information, tasks, view dashboards and more on their personal cellular equipment.

    Oracle carrier Cloud offers businesses a dynamic, most efficient-in-class tool set for developing a great consumer adventure. With world architecture, reliability and safety controls, business integration and operational maturity, the Oracle carrier Cloud Platform provides organizations with price and exquisite client event.

    Does Oracle service Cloud meet your wants? let us know your ideas below!


    Oracle pronounces RightNow CX Cloud provider November 2012 release | killexams.com Real Questions and Pass4sure dumps

    REDWOOD SHORES, CA--(Marketwire - Dec 13, 2012) - Oracle ( NASDAQ : ORCL )

    news facts

  • The November 2012 liberate of Oracle's RightNow CX Cloud service marks the completion of construction efforts for 2012 and continues Oracle's dedication to bettering the Oracle RightNow offering following the acquisition.
  • New unencumber gives you key capabilities designed to support companies increase customer experiences so as to boost consumer acquisition and retention, whereas decreasing complete cost of ownership.
  • part of the Oracle Cloud, Oracle RightNow CX Cloud carrier now integrates Oracle RightNow Chat Cloud provider with Oracle Engagement Engine Cloud carrier, helping groups intelligently and proactively interact with consumers in the course of the correct channel at the appropriate time.
  • Chat solutions have emerged as a vital element of a cross-channel customer event strategy. in keeping with Forrester research, Inc., chat adoption has risen dramatically between 2009 and 2011 from 19% to 37%, and it has the maximum satisfaction degree of all consumer service channels at 62% delight. (*)
  • To aid agencies convey more suitable consumer experiences, Oracle has made gigantic investments in Oracle RightNow Chat Cloud carrier right through 2012. With the addition of suggestions-primarily based engagement to existing capabilities akin to co-browse, cellular chat, and pass-channel expertise integration with the contact middle, all delivered by way of the cloud, Oracle RightNow Chat Cloud carrier is differentiated because the trade-leading chat answer.
  • The Oracle Cloud offers a broad portfolio of application as-a-provider purposes, including Oracle customer provider and aid Cloud service, which is according to the Oracle RightNow CX Cloud carrier.
  • New Capabilities

  • Key Oracle RightNow Chat Cloud carrier and different cross-channel capabilities include:
  • Chat company guidelines, with over 70 developed-in rule situations, leverage the Oracle Engagement Engine to help permit companies catch wealthy visitor information and invoke complicated actions and triggers. Chat enterprise guidelines allow granular manage over when to engage a customer by way of the chat channel in response to customer habits, customer profile suggestions and operational guidance.
  • click on-to-name gives the alternative for a client to interact with a reside agent over the mobile right through the internet looking experience.
  • Chat Availability Controls give companies with the potential to throttle quantity through the chat channel based on true-time agent availability and wait time thresholds. This skill to manipulate the channel more efficaciously permits corporations to supply a much better event to shoppers the usage of the chat channel.
  • Strategic and Operational Chat Channel Analytics provide more suitable insight into channel and agent productivity and utilization and effectiveness with each out-of-the-field stories and ad hoc experiences. New chat channel analytics give comprehensive metrics with full information transparency.
  • historical past provider Updates enhance excessive availability metrics for Oracle RightNow Chat Cloud service right through carrier update periods, environment the trade leading typical for earnings and service delivery to valued clientele by means of the chat channel.
  • additional Capabilities consist of:
  • more suitable net developer tools for greater efficient self-provider person interface design
  • improved administration for enhanced person sessions administration
  • multiplied move-channel community collaboration
  • more desirable extensibility widgets and syndication administration
  • Streamlined content administration and analytics capabilities
  • assisting costs

  • "With the newest unlock of the Oracle RightNow CX Cloud carrier, groups can now take engagement with their purchasers to a brand new degree in an effort to support relationships that obtain stronger company consequences. through the means to have more proactive, personalized engagements, organizations can raise the likelihood of a sale and reduce time to provider decision," mentioned David Vap, community vp products, Oracle. "With our newest investments, the performance of the Oracle RightNow Chat Cloud provider is unparalleled available in the market."
  • assisting supplies

    Oracle CX on Social Media

    Oracle Cloud solutions Oracle provides the trade's broadest and most finished portfolio of public, inner most and hybrid cloud choices. The Oracle Cloud grants a vast suite of subscription-based, business-grade software, Platform, Infrastructure and Social services. Oracle additionally provides a complete portfolio of cloud items and managed cloud features for IT suppliers to construct and manage clouds.

    About Oracle Oracle engineers hardware and utility to work together in the cloud and to your information core. For greater tips about Oracle ( NASDAQ : ORCL ), seek advice from www.oracle.com.

    logos Oracle and Java are registered logos of Oracle and/or its affiliates. other names may well be trademarks of their respective owners.

    * supply: realizing customer service pride to notify Your 2012 eBusiness strategy, Forrester research, Diane Clarkson, January 23, 2012




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    1Z0-325 exam Dumps Source : Oracle RightNow Cloud Service 2016 Implementation Essentials

    Test Code : 1Z0-325
    Test Name : Oracle RightNow Cloud Service 2016 Implementation Essentials
    Vendor Name : Oracle
    Q&A : 80 Real Questions

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    Oracle CPQ Cloud Service 1Z0–436 Exam Real Questions and Answers | killexams.com real questions and Pass4sure dumps

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    The Road to Oracle Mobile Cloud Service (MCS) Developer Certification | killexams.com real questions and Pass4sure dumps

    Image title

    I recently passed my Oralce MCS Developer certification test. Woohoo! My last Oracle certification was way back in 1999 when I got certified in Developer 2000. Back then, it involved passing a series of tests covering Oracle PL/SQL, Reports, and Forms. The tests were taken at a Pearson testing facility under the watchful eyes of the test proctors “There will be no peeking at your neighbor’s test!” It wouldn’t have helped much to peek at my neighbor’s computer because they were most likely taking a test on accounting or for their GED. Times haven’t changed much since 1999, except the proctor now watches a bank of monitors each focused on the activities of a tense test taker.

    As with most journeys, my path to certification started from being in a certain situation and wanting to get to a certain place. We had done a Mobile Field Service implementation at Restaurant Technologies where we got a taste of the possibilities of extending Oracle’s E-Business Suite (EBS) system to the field. In this case, it was bringing Restaurant Technologies’ delivery drivers into the real-time world. For example, billing changed from a next-day paperwork activity to an instantaneous event — customers would often receive their bill before the delivery driver left the parking lot. As they say, time is money and connecting your employees and customers to the grid saves a lot of time. So, that was the circumstance that led me and Traust to start working with Mobile solutions. In early 2016, Traust decided to make a larger investment in Mobile by building expertise with mobile software in anticipation of the coming needs of our clients. A lot of our clients want to extend their EBS systems to the mobile environment, but it needs to have enterprise level security, branding, flexibility, and stability. The MCS platform fits that bill, so we took the plunge — signing up for our own licensed copy and making a commitment to mastering the technology.

    There’s no better way to learn than through experience, so we dreamt up a couple of hypothetical business cases and got down to work. Our first lesson was learning what team players go into producing an app beyond the traditional rolls of Management, Functional, and Technical. Focusing just on the technical aspect, you really need an app developer whose sole responsibility is creating that visually appealing and useful app. Then you need a service developer who supplies everything that app will need. The domain of the service developer is the MCS cloud platform that provides user management, single sign on, cloud storage, notification management, and interfaces to the back-end systems (e.g. EBS, SAP, google-maps, etc.).

    The MCS Developer exam is centered on the activities of the MCS Service Developer, but it also requires some knowledge of the duties of the app developer, system architect, and other team players. It is truly a comprehensive exam. Oracle provides a study guide with links to the particular YouTube videos and sections of the documentation that discuss each topic.

    1. Create an app.

    2. Learn the basics of JavaScript and write service API’s that utilize each of the platform features (user management, location beacons, cloud storage, notifications, analytics, cloud database, connectors, and REST calls to back-end systems).

    3. Take the Pre-Sales and Sales MCS exams offered online to get a feel for the exam content and format.

    4. Sign up for a test date at Pearson. It may be 2 to 4 weeks before you can get a seat.

    5. Study for the exam by working through the study guide. You only need a 64% score and you can probably pass by only watching the YouTube videos. I spent 40 hours reviewing both the videos and the documentation and scored an 85% on the exam.

    We have posted a much longer “How To Pass the MCS Exam” document on the Traust website. You can also get a copy by emailing. It includes my notes on each of the MCS topics. Use it for passing your own exam or peruse it to get an idea of what Oracle MCS provides as a platform for supporting enterprise-grade mobile apps.

    Topics:

    oracle ,oracle mobile ,mcs ,mobile


    SAP Cloud for Customer (SAP C4C) | killexams.com real questions and Pass4sure dumps

    SAP Cloud for Customer (SAP C4C) is a software as a service (SaaS) platform for sales and service. The platform is composed of SAP Cloud for Sales and SAP Cloud for Service, which are marketed as separate entities by SAP. SAP Cloud for Customer runs on the SAP HANA Cloud Platform (HCP). It is available on a per user subscription basis.

    SAP said it designed SAP Cloud for Customer with a mobile-first approach to meet the requirements of today's sales and service professionals who need information about customers any time and in any location. The focus is on ease of use and getting more production out of the tool rather than spending time entering information. The user experience was built specifically for SAP Cloud for Customer and is based on Fiori design principles.

    For SAP Cloud for Sales, the emphasis is on allowing sales professionals to spend more time selling and less time interacting with a sales force automation application. In one example, a salesperson in a retail environment can use a cell phone to capture images of stock on a retail shelf, and recognition software can compare this with a template of how the shelf should look. SAP claims the process is less error prone and saves time in restocking inventory.

    It includes embedded analytics that can help predict sales success based on historical data, competing products and other factors. For example, if a salesperson adds another product to the mix, the chance of winning the deal may increase because data indicates that the combination has been successful in the past. Users can change assumptions on the fly and come up with new scenarios.

    Specific features include account management functions; integration with social media; integration with Microsoft Outlook, Google Gmail, and Lotus Notes; opportunity management; real-time analytics; support for mobile devices, including iPhone, iPad, Android and BlackBerry; and integration with SAP ERP, SAP CRM, and SAP JAM.

    Cloud for Service includes similar functions that service professionals can use to ensure they have the right parts needed on a service call.

    SAP Cloud for Customer competes with sales force automation platforms from Salesforce.com, Microsoft, and other smaller vendors.



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    References :


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    Calameo : http://en.calameo.com/books/004923526d88bf2bf115a






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