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1Z0-562 - Oracle Utilities Customer Care and Billing 2 Essentials - BrainDump Information

Vendor Name : Oracle
Exam Code : 1Z0-562
Exam Name : Oracle Utilities Customer Care and Billing 2 Essentials
Questions and Answers : 70 Q & A
Updated On : November 19, 2018
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1Z0-562 exam Dumps Source : Oracle Utilities Customer Care and Billing 2 Essentials

Test Code : 1Z0-562
Test Name : Oracle Utilities Customer Care and Billing 2 Essentials
Vendor Name : Oracle
Q&A : 70 Real Questions

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Oracle Oracle Utilities Customer Care

Triniti Consulting efficaciously Deploys Oracle Utilities Meter statistics administration at Avista Utilities | killexams.com Real Questions and Pass4sure dumps

When requested concerning the partnership with Triniti, vice president, Chief suggestions and safety Officer Jim Kensok had this to say, "Given Avista's long heritage of innovation, we selected to associate with Triniti because we knew that with a purpose to manipulate this primary-of-its-kind implementation, it will require a tremendously-skilled crew. regardless of the complexities of the mission, it changed into performed on time. Equally crucial – it has created the core basis for future initiatives. It changed into certainly one of most a success giant venture implementations that we now have ever accomplished at Avista."  

Mary Silkworth, supervisor of business programs, provides, "At Avista, nice of carrier for our valued clientele is without doubt one of the most important features of our enterprise. Over the path of our go-are living experience, and throughout the weeks following go-live, our service excellent measures remained constant. definitely, our consumers doubtless on no account even knew a gadget of this magnitude was being applied. It become an amazingly efficient go-reside weekend and the total Avista / Triniti team completed an incredible achievement."

Dan Byrnes, group vice chairman, Product construction at Oracle, reiterates this aspect, "or not it's exciting to see the partnership of Triniti and Avista embracing the built-in answer approach that we've been specializing in for a few years. We consider that this method will offer big cost by means of enhancing the client event and enabling operational efficiencies for our consumers. Triniti has positioned Avista well to additional improvement from our vision." 

To study greater in regards to the success of this assignment or about Triniti Consulting, contact Triniti at information@triniticonsulting.com.

About Avista Utilities Avista Utilities is concerned within the production, transmission and distribution of energy. We supply energy capabilities and electricity to 379,000 purchasers and natural gas to 343,000 purchasers in a carrier territory that covers 30,000 square miles in jap Washington, northern Idaho and parts of southern and jap Oregon, with a population of 1.6 million.  Avista Utilities is an operating division of Avista Corp. For greater assistance, please discuss with www.myavista.com.

The Avista emblem is a trademark of Avista organization.

About Triniti Triniti Consulting is a lady-owned consulting enterprise that offers enterprise-driven expertise solutions to address the needs and challenges of the up to date, digital utility. Triniti is composed of concept-leaders who now not only keep in mind how the industry is constructing these days but the place it is entering into the longer term. This enables Triniti to ebook utilities within the top-quality options to fulfill probably the most complicated enterprise necessities of these days, while building scalable and adaptable solutions for the long run. Triniti has extensive skills and adventure in key industry strategies supported by means of Oracle Utilities wise grid solutions, together with however not limited to, streamlining meter-to-cash procedures, promoting client engagement initiatives, and advancing and optimizing distribution automation. Leveraging industry best practices, breadth of experience integrating with third party purposes, and in-depth expertise of the Oracle Utilities items, Triniti can support utilities of all sizes exceed brief and long run strategic goals. For greater tips, consult with www.triniticonsulting.com

About Oracle PartnerNetwork Oracle PartnerNetwork (OPN) is Oracle's accomplice application that gives partners with a differentiated capabilities to strengthen, sell and enforce Oracle solutions. OPN offers substances to coach and aid really expert capabilities of Oracle's items and solutions and has advanced to respect Oracle's transforming into product portfolio, accomplice base and business probability. Key to the newest enhancements to OPN is the potential for partners to be identified and rewarded for his or her investment in Oracle Cloud. companions enticing with Oracle will be in a position to differentiate their Oracle Cloud expertise and success with valued clientele during the OPN Cloud program – an resourceful program that enhances present OPN program ranges with tiers of cognizance and innovative advantages for partners working with Oracle Cloud. To find out greater seek advice from: https://www.oracle.com/companions.

logos Oracle and Java are registered trademarks of Oracle and/or its affiliates. different names may well be logos of their respective house owners.

Cision View usual content material:https://www.prnewswire.com/news-releases/triniti-consulting-successfully-deploys-oracle-utilities-meter-facts-administration-at-avista-utilities-300585946.html

source Triniti Consulting, LLC


Oracle Utilities customer Care and Billing With Oracle Exadata Database desktop Demonstrates severe performance for Utility invoice Processing | killexams.com Real Questions and Pass4sure dumps

REDWOOD SHORES, CA--(Marketwire -09/13/eleven)- Oracle (NASDAQ: ORCL - information)

information information

  • Oracle Utilities customer Care and Billing 2.three.1 working with Oracle Exadata Database computing device X2-2 processed an unheard of 16,500 bills per minute or 993,240 expenses per hour.(1) In tests, a typical evening's billing run for a utility with one million valued clientele -- 47,600 expenses -- was processed in 2.87 minutes.
  • The test used 365 days of ancient economic records for a regular distribution enterprise with one million accounts: eighty % residential, 18 p.c business, 2 p.c industrial (interval billing).
  • As utilities plan new service options and courses together with wise grid, responding to emerging consumer and neighborhood wants is a desirable precedence. Internally, utilities should deliver, as an example, pre-paid utilities capabilities, demand response and close-actual-time entry to client information whereas conserving bill throughput for well timed earnings flow. therefore, a utility the usage of a monthly billing cycle usually must plan for about 21 in a single day billing runs per month, apart from unanticipated delays.
  • trying out details

  • The excessive price of throughput changed into doable basically as a result of the improved input/output skill in Exadata, which facets enormously tuned and balanced elements of computing, storage and networking that adapt and scale predictably. Oracle Utilities consumer Care and Billing on Exadata required fewer input/output operations -- only 48.5 per invoice on normal, whereas a non-Exadata server typically required 73.7.
  • check consequences indicate plentiful room for further boom (scaling), because the Exadata quarter rack database server with two RAC nodes was utilized below 55 percent on the benchmark stage.(2)
  • trying out became accomplished on a quarter rack Oracle Exadata Database desktop X2-2 operating Oracle Database 11g and Oracle precise utility Clusters with Oracle Utilities consumer Care and Billing 2.three.1 on the utility tier working on Oracle's sun hearth X4770 server.
  • built the usage of business ordinary hardware add-ons, and clever database and storage software from Oracle, Oracle Exadata Database desktop powers the largest and most essential OLTP and information warehousing functions up to 10x faster than earlier than.
  • assisting Quote

  • "This benchmark demonstrates that Oracle application and hardware methods -- engineered to work collectively, and purchasable today -- can method pursuits client bills in a fraction of the time traditionally used via most utilities. it is a first step toward demonstrating Oracle's sophisticated capability to assist utilities deal with the smart grid's anticipated 'records deluge,'" pointed out Linda Jackman, group vice chairman of product administration, Oracle Utilities.
  • helping components

    About Oracle Utilities

    Oracle Utilities supplies proven application functions that help utilities of every kind and sizes achieve aggressive abilities, enterprise performance excellence and a lessen total can charge of know-how possession. Oracle Utilities integrates business-certain consumer care and billing, community management, work and asset management, mobile staff management and meter records administration purposes with the capabilities of Oracle's business-main enterprise applications, enterprise intelligence equipment, middleware, and database applied sciences. The application enables shoppers to adapt more nimbly to market deregulation, meet ever-evolving customer demands, and convey on environmental conservation commitments. additionally, Oracle Utilities helps utilities prepare for sensible metering and wise grid initiatives that enhance effectivity and supply crucial intelligence metrics that can support force greater-informed power and water utilization selections for patrons and companies. For greater counsel, seek advice from www.oracle.com/goto/utilities.

    About Oracle Exadata

    The Oracle Exadata Database computing device is the handiest database computing device that offers excessive performance for each statistics warehousing and online transaction processing (OLTP) purposes. It manages more records on distinct compression tiers, improves performance of all applications, and helps groups make superior business decisions in real time.

    About Oracle

    Oracle (NASDAQ: ORCL - information) provides essentially the most finished, open, and built-in business application and hardware methods in the world. For extra suggestions about Oracle, talk over with oracle.com.

    Trademark

    Oracle and Java are registered emblems of Oracle and/or its affiliates. different names may be logos of their respective homeowners.

    (1) "Oracle Utilities customer Care and Billing 2.three.1 efficiency Benchmark on Oracle Exadata," Oracle, July 2011.

    (2) "Oracle Utilities customer Care and Billing 2.3.1 performance Benchmark on Oracle Exadata," Oracle, July 2011.


    leading Utilities weather the Storm with Oracle | killexams.com Real Questions and Pass4sure dumps

    REDWOOD SHORES, Calif., Nov. eight, 2018 /PRNewswire/ -- severe weather movements are expanding in both frequency and intensity. To aid keep power accessible whereas assisting predictable restoration for tens of millions of affected valued clientele, the right utilities throughout the globe depend on the efficiency and dependability of Oracle Utilities community management equipment (NMS).

    in line with the country wide Oceanic and Atmospheric association, "In 2018 (as of October 9), there had been 11 climate and climate catastrophe hobbies with losses exceeding $1 billion each and every throughout the U.S.." Likewise, a analyze by the european Academies' Science Advisory Council (EASAC) covered in Science every day, mentioned that "excessive weather routine have become extra frequent during the last 36 years, with a significant uptick in floods and different hydrological activities compared even with five years in the past."

    When emergencies strike, utilities' grid operations should with ease reply to unplanned outages, combine emergency and mutual-help crews, and get accurate counsel to valued clientele quickly. built from the ground-up as a completely-built-in outage and distribution administration system, NMS offers utility operations teams accurate, well timed, and professional advice important for assembly the challenges of twenty first-century grid operations. nowadays, more than 40 utility consumers – including 6 of the appropriate 9 utilities in the U.S.- depend upon the business-leading Oracle NMS platform of their handle facilities; a few of which have the most worrying storm efficiency requirements within the business. On the East Coast of the U.S. alone, power can also be restored to 19.four million consumers sooner due to Oracle NMS.

    customers depend on Oracle to navigate the storms

    "The past three years has introduced a relentless move of hurricanes and storms, together with Matthew, Irma and Michael," noted Josh Stallings, programs & standards manager, Georgia energy enterprise. "all over each, Georgia power company turned into capable of rely on Oracle NMS to bring order to an in any other case chaotic situation. In selected with Irma, which resulted in carrier interruptions for some 1,630,000 clients we had more than 425 concurrent clients on NMS, enabling our operations personnel to have a single legitimate supply to display screen and consider what specific elements of the electrical distribution gadget had been impacted, in addition to validate the latest state of various instruments and equipment on the distribution device. The application also allowed us to perform significant consumer communications starting from vast-scale restoration ambitions all the way down to adventure degree verbal exchange for instances of difficulty with repair crews onsite."

    "In eire, we're experiencing extra excessive climate movements each and every year," observed Robert power, NMS equipment manager at ESB Networks. "Storm Darwin become a turning aspect in February 2014. The development group completely supported us imposing all required enhancement requests identified in the aftermath of this storm. considering that going are living with Oracle NMS in April 2017, the device has proven outstanding performance for more than a hundred and fifty clients, coordinating and reporting on all outage activity. storm Ophelia was our first actual examine, however, the intuitive and flexible nature of the software allowed us to configure storm suggestions, ETRs and UI as mandatory to mirror our wonderful consumer and system requirements to most effective control the restoration effort." 

    Oracle NMS: The calm earlier than, all over and after the storm

    according to 30 years of market adventure, NMS leverages market-leading outage management technology with distribution administration and advanced analytics to empower utilities to maximise grid operation capabilities, shorten outage length and optimize distribution, all whereas conserving their clients engaged and recommended. NMS mentioned superb efficiency all the way through the contemporary hurricane season, which included Florence and Michael. Oracle is now working closely with its utility customers to brace for excessive climate on the horizon this wintry weather, 15 of which serve greater than 1 million consumer meters every.

    "while we prior to now seen a catastrophic episode corresponding to Katrina as a as soon as in a lifetime event, they're fast fitting every year occurrences," stated Rodger Smith, senior vice chairman and popular manager for Oracle Utilities. "As such, the expertise to stabilize the realm's vigor grids and prepare them for uncharted climate territory needs to be equal materials chopping-area and battle-established. Oracle's box-proven NMS gadget has enabled our shoppers to weather the most severe storms, helping hold and repair vigour to tens of millions. Utilities have ample to be concerned about all the way through a huge climate adventure, they will attest that our community management device is rarely certainly one of them."

    proposing a "single-pane-of-glass" to keep efficient grid operations, Oracle NMS presents the advice control core operators should without problems optimize the grid end-to-conclusion from the substation to the end client. developed on a data-centric, platform-primarily based method with integrated applications, Oracle NMS gives you unified person access to outage management (OMS), distribution management (DMS), allotted power aid administration (DERMS) in addition to supervisory handle and data acquisition (SCADA) programs. 

    more assistance

    About Oracle The Oracle Cloud offers comprehensive SaaS software suites for ERP, HCM and CX, plus most effective-in-category database Platform as a carrier (PaaS) and Infrastructure as a provider (IaaS) from statistics centers throughout the Americas, Europe and Asia. For extra assistance about Oracle (NYSE: ORCL), please visit us at oracle.com.

    logos Oracle and Java are registered emblems of Oracle and/or its affiliates. other names could be trademarks of their respective owners.

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    Oracle Utilities Customer Care and Billing 2 Essentials

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    Oracle Utilities Achieves $2 Billion in Energy Cost Savings for Utilities' Customers | killexams.com real questions and Pass4sure dumps

    National Grid helps Opower Energy Efficiency programs hit milestones in both customer savings and customer care

    NEW YORK, April 10, 2018 /PRNewswire/ -- Oracle Industry Connect -- Oracle Utilities today announced that its Opower Energy Efficiency programs have generated a total of $2 billion in utility bill savings for customers over the past decade, along with making great strides in customer engagement.

    Oracle Logo (PRNewsfoto/Oracle)

    More

    Launched in 2008, Opower Energy Efficiency programs have been implemented at more than 100 electric and gas utilities around the globe, motivating customers to save more than 17 TWh of energy through multi-channel, personalized communications. These energy savings could cool 8.5 million homes, light over 17 million homes or power 1.2 million homes for a year.

    This milestone is a shared accomplishment among many utilities, some of whom have run Opower Energy Efficiency programs for the better part of the decade. One partner, National Grid, has played an integral role, contributing more than 1 TWh of electricity savings and 45 million therms of gas savings.

    National Grid's program started as a small implementation of Opower Home Energy Reports (HERs) in New York, and is today a multi-state engagement that touches 2.6 million customers in New York, Massachusetts and Rhode Island. In 2017 alone, National Grid customers received over 24 million personalized reports and 143,000 high bill alerts. The states where National Grid operates - New York, Massachusetts, and Rhode Island – consistently rank in the top five states nationwide for energy efficiency.

    "National Grid has leveraged a range of Opower solutions, including the Energy Efficiency program, to transform their relationship with customers and correspondingly improve their business overall. In a highly competitive market, customer satisfaction is paramount for success, and it all starts with personalized customer engagement. We applaud National Grid for their commitment to providing the best possible experience for their customers and are gratified by the integral role that they have played in our savings success story," said Rodger Smith, Senior Vice President and General Manager of Oracle Utilities. 

    In addition to driving savings, National Grid's HER reports have also improved customer sentiment. Findings from a recent telephone survey show that 81% of National Grid customers actively read the reports, report recipients score National Grid 7-10% higher across a variety of key customer sentiment metrics and recipients show higher familiarity with National Grid energy efficiency programs.

    "National Grid deployed our first Opower Energy Efficiency program back in 2009 to help customers better understand and manage their energy use," said John Isberg, Vice President of Customer Solutions, National Grid. "Since then, we have seen significant energy savings and a positive impact on our customer sentiment as they look for greater control over their energy spend. This program is essential to our future success in navigating the rapidly changing energy landscape, especially as customer expectations continue to shift."

    Over the past several years, National Grid has augmented their energy efficiency program with several other Opower solutions to provide a better overall experience to their customers.  These include Digital Self Service Energy Management web tools, which give customers personalized energy insights and recommendations, and segmented campaigns to improve participation in programs such as income assistance.

    Story Continues

    Additionally, in response to the New York Reforming the Energy Vision (REV) initiative, National Grid deployed an innovative Oracle Utilities Opower Peak Management program in their Clifton Park territory. This program, called Peak Time Rewards, encourages customers to reduce peak electric load and overall electric and gas consumption with reward points that can be exchanged for gift cards. This unique program enables National Grid to offer a price signal to their customers without making changes to their billing system.

    About National GridNational Grid (LSE: NG; NYSE: NGG) is an electricity, natural gas, and clean energy delivery company that supplies the energy for more than 20 million people through its networks in New York, Massachusetts, and Rhode Island. It is the largest distributor of natural gas in the Northeast. National Grid also operates the systems that deliver gas and electricity across Great Britain. National Grid is transforming its electricity and natural gas networks to support the 21st century digital economy with smarter, cleaner, and more resilient energy solutions. Read more about the innovative projects happening across our footprint in The Democratization of Energy, an eBook written by National Grid's US president, Dean Seavers. For more information please visit our website. You can also follow us on Twitter, watch us on YouTube, friend us on Facebook, find our photos on Instagram.

    Additional ResourcesOracle Utilities Opower Energy Efficiency

    About OracleThe Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (ORCL), please visit us at oracle.com

    Oracle Industry ConnectFor more information about how Oracle is committed to empowering organizations through best-in-class, industry-specific business solutions, visit oracle.com/industries. To learn more about Oracle Industry Connect 2018, go to oracle.com/oracleindustryconnect.

    TrademarkOracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

     

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    ExlService Holdings, Inc. (EXLS) CEO Rohit Kapoor on Q3 2018 Results - Earnings Call Transcript | killexams.com real questions and Pass4sure dumps

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    Troubled Water, Part I: Explaining Jackson's $91 Million Siemens Contract | killexams.com real questions and Pass4sure dumps

    It's almost impossible to turn on the nightly local television news without coming across a story of a Jackson resident who was shocked to open an astronomically high City of Jackson water bill after receiving a new meter. Complaints abound about Jackson's Water and Sewer Business Administration, which often involves busy signals, long hold times and multiple callbacks before actually getting a less-than-satisfying answer from a customer-service representative.

    The water meter upgrade project, under way now for two years, was the single largest expense in a $91 million contract inked with Siemens Industry Inc., a division of European multinational conglomerate Siemens AG, in fall 2012.

    On Friday, Feb. 13, city officials halted all new meter installations when a Department of Public Works employee found a water meter calibrated to read gallons instead of cubic feet, which could make a water bill more than six times larger than it should be. Some want to terminate the contract outright, most noisily Ward 3 Councilman Kenneth Stokes, who recently rejoined the council after serving on the board of supervisors for three years.

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    photo

    "I believe the Siemens contract wasn't the best contract ever. I've expressed my concerns over it in the past, but right now we're in, and we're inside that contract, and we need to respond," Jackson City Council President De'Keither Stamps told reporters at a March 6 press conference.

    Stamps called the press conference in part to respond to a consultant's review of the Siemens contract. It wasn't pretty.

    Sufficient Ammunition?

    On Feb. 5, on a dangerously icy day that kept many local businesses closed, Raftelis Financial Consultants presented the findings of its report to the city council in a six-hour closed-door executive session.

    Those findings concluded that the majority of the "guaranteed savings" that Siemens maintains would be realized during the contract term are not truly guaranteed.

    Of the $123 million in promised "savings" over the 15-year lifespan of the contract, Raftelis says Siemens only really guarantees $40 million—on average about $2.67 million per year. To make up the rest of the money, the city would have to make deep staffing cuts, including firing its meter readers, which might not be possible or in the in the city's best interests, the consultants said.

    (Raftelis also points out that, under the contract, the city wouldn't literally save money compared to pre-Siemens contract days, but rather was promised to benefit from a combination of cost cuts and increased revenues.)

    "Even with automated readers, there might be some meter reading (needed)," said Peiffer Brandt, Raftelis' chief-operating officer, during his presentation, which included an audit of the city water department, to the city council last week.

    Whether the Raftelis report is sufficient ammunition to recoup some of the ground Jackson has lost remains to be seen. Ward 6 Councilman Tyrone Hendrix said the report confirmed some of the suspicions he and fellow council members have long held.

    "I'm just happy we have actual information and data that speak to the water infrastructure challenges in the city," Hendrix told the Jackson Free Press.

    Siemens, through an emailed statement, said, "[A]s we have not seen the Raftelis report, we are unable to comment. Siemens values its relationship with Jackson and is working with the city to ensure that project goals are met."

    The Jackson Free Press sent a copy of the Rafetelis report to Siemens, but the company did not respond to comment on the report's findings as of press time.

    A Look Back

    Armed with hard data, Stamps said he wants a thorough review of the entirety of the Siemens contract, starting with the initial contract negotiations between Siemens and the city through today.

    photo

    The Siemens contract is also the largest and perhaps most complicated construction contract the city has ever signed. Former Mayor Harvey Johnson Jr., who executed the contract, said negotiations began some time in 2012 and possibly even earlier. The city solicited bids and received two or three bids, including one from Siemens.

    "The city had a number of performance contracts before this, including with Siemens and Johnson Controls (no relation to the former mayor), that worked pretty well for us," Johnson said in an interview.

    The current contract calls for swapping out water meters and installing new, ostensibly more accurate meters. The water-meter upgrade, including a computer systems overhaul, made up the bulk of the contract, approximately $65 million in total, roughly $1,000 for meters and computer upgrades given the 64,998 meters being installed. (As of today, about 50 percent of this upgrade is complete.)

    The rest, $26 million, was designated toward updating water and sewer treatment facilities, water mains and sewer lines. The advantage was that it would help subsidize another sword of Damocles hanging over the city's treasury: the federal court order (known as the "EPA consent decree" in local political circles) requiring Jackson to literally get its crap together by upgrading the sewers to where the facilities would stop dumping raw sewage into the Pearl River.

    Overhauling the water-billing system would mean, theoretically, cutting out the need for public-works crews to drive around all day reading meters and cutting peoples' water off and on, saving on wages, fuel and vehicle maintenance.

    Plus, it removes the temptation for an underpaid water-department worker to forget to disconnect a delinquent customer's water in exchange for a $20 bill. Under the agreement, the city would even save $240,000 per year on the cost of replacement water-meter lids and new meters.

    Improving Efficiency?

    Technically speaking, the agreement is designed to be a "performance contract," a tool that came into vogue in the 1990s and 2000s as a way for government agencies to improve energy efficiency with no upfront capital costs. The energy-service company—Siemens, in this case—builds the system and, once it's complete, takes a cut of the savings off the back end.

    If performance contracts sound too good to be true, that's because they sometimes are. In 2005, the U.S. Government Accountability Office looked at performance contracting by federal agencies and uncovered two problems.

    First, agency officials rarely have the technical expertise to negotiate the agreements and monitor over the long term. Secondly, so few firms specialize in performance contracting that the lack of competition can actually drive costs up, the GAO found. In Mississippi, Siemens is one of four qualified performance-contracting firms.

    Ellen Dannin, a former law professor who has written extensively on privatization issues, echoes the GAO's finding that government entities often are no match for huge corporations looking to win government contracts.

    "The whole way these deals are structured, the industry just knows so much more than we do, and the public (sector) is so desperate, they don't do the due diligence," Dannin said.

    Jackson's contract with Siemens also works differently than a typical performance contract. Instead of the contractor footing the bill for the upfront costs, the Siemens-Jackson deal required the City of Jackson to raise the bonds, then immediately start a 30-month payment schedule; to date, Jackson has paid out just over $70 million, nearly 80 percent of the contract's total value.

    Indeed, Jackson's water-meter upgrade appears to be considerably more expensive than many recent urban upgrades. By comparison, the San Francisco Public Utilities Commission commenced replacing 175,000 water meters in June 2010.

    Like Jackson's contract, San Francisco's meters use radio signals to transmit information back to the billing systems. The overhaul cost $50 million, funded through a 91-cent monthly fee on ratepayers bills. On average, San Franciscans paid $285.71 per new meter.

    In 2011, Baltimore started upgrading water meters in Baltimore city and county. Two years later, officials there awarded an $83.5 million contract to a company from Washington state to replace 400,000 meters in the Baltimore metro. The Baltimore Sun reported that the winning bid was $101 million lower than the next lowest bid from a local firm. Later, Baltimore spent $9.7 million more for project management and another $8.4 million to a Belgian information-technology company to upgrade the water billing system. The ballooning cost drew criticism, but still the $208 per meter pales compared to the price tag for Jackson.

    Johnson describes the Siemens project as a different kind of performance contract that required a different kind of financing structure because of the sheer scale and scope of the undertaking. Siemens presented the city with a package deal and Jackson's negotiating team, which consisted of city attorneys, didn't have much say when it came to details like the price of the meters. And, Johnson notes, the Mississippi Development Authority gave the deal a green light before he signed the contract.

    When asked if implementation of the meters would have gone differently had he been successful in his 2013 re-election (he came in third place behind businessman Jonathan Lee and then-Councilman Chokwe Lumumba), Johnson demurs. Rather, he offers that because of his failed bid, the city never got around to hiring a project manager to make sure the Siemens contract went smoothly.

    "The inference is that 'Johnson got us in this mess,' but the fact of the matter (is) if I had been re-elected, I would have hired a program manager. I was being pushed, but (people) were saying I was moving slow. I was getting flack for making sure the interests of the city were represented," Johnson said this week.

    The Road Ahead

    Mayor Yarber said the city is now reviewing Siemens' 11-point corrective action plan that followed the gallon-vs.-cubic-foot meter debacle. The stop-work order remains in effect while the city sorts out what went wrong, how to fix it and, possibly, how to get reimbursed for the mistakes.

    "Some people will assume that we don't have any leverage in this case because we've spent $70 million," Mayor Yarber told reporters March 4 in his office. "We are Siemens' largest contract. There is no other $90 million contract except for the one that's in Jackson, Mississippi. There are two brands at stake here, Siemens' brand and the City of Jackson. We will protect our brand, and we're sure that Siemens wants to protect theirs."

    Even with the Raftelis report in hand, city officials say they soon plan to sort out a lot of remaining questions. The Jackson Free Press is also working on finding that out. Using the state's public-records laws, the Jackson Free Press expects to obtain documents that will shed light on the process. We will publish that information when it becomes available in the coming days and weeks and in Part II of this report. 

    In the meantime, here's a look back at how the deal has gone down.

    Feb. 17, 2009

    President Barack Obama's American Recovery and Reinvestment Act provides $3.2 billion in block grants to manage energy-efficiency and conservation projects, including energy-performance contracting. Materials from the Mississippi Development Authority promote energy performance contracts as "a method of making the energy upgrades you need now—with no up-front capital - and paying for them later through the energy savings that result from the retrofit of the facility. Those savings can be guaranteed by the Energy Service Company."

    MDA's list of approved energy-service companies includes Siemens, along with Cleveland, Ohio-based Amersco Inc., Indianapolis-based ESG Laboratories, Milwaukee-based Johnson Controls and Schneider Electric, a European conglomerate headquartered in France.

    Jan. 10, 2010

    After a hard freeze, water mains across Jackson begin to burst. Four days later, the city has more than 150 breaks in its water system. Jackson Public Schools and area colleges are closed most of the week, along with state offices and many businesses. Jackson public-works crews, along with teams on loan from neighboring municipalities, repaired breaks around the clock, tearing up portions of road. Eventually, Gov. Haley Barbour declares a state of emergency as nearly all Jacksonians are without water; the emergency (and, perhaps, lack of water at the Capitol building) is credited with helping state legislators recognized Jackson's infrastructure woes.

    August 2011

    Moody's Investor's Services downgrades the city's water and sewer debt, citing in part Jackson's failure to raise water rates to meet its debt coverage. Under the city's bond covenants, Jackson has to maintain a 120-percent debt-ratio coverage, meaning it must collect 20 percent over and above expenses specifically to pay interest on its bonds.

    Failure to meet with debt-coverage ratio requirements could result in default, making it more difficult (and more expensive) to borrow for future infrastructure needs.

    May 1, 2012

    The Jackson City Council votes 5 to 2 to let Siemens audit the city's water system and evaluate the need for a new electronic water-meter system. Voting in favor of the performance audit were council members Quentin Whitwell, Chokwe Lumumba, Frank Bluntson, Tony Yarber and Margaret Barrett-Simon. The dissenting votes came from LaRita Cooper-Stokes and Charles Tillman.

    October 2012

    The city council approves a contract with Siemens, and the Johnson administration immediately touts what was for a moment called the Jackson Utility Management Program, or JUMP. The acronym was quickly abandoned.

    Nov. 21, 2012

    The U.S. Environmental Protection Agency (EPA), the U.S. Department of Justice, and the Mississippi Department of Environmental Quality (MDEQ) cite Jackson for violating the Clean Water Act. Between 2010 and 2012 alone, Jackson dumped 2.8 billion gallons of barely treated sewage into the Pearl, the EPA found. The EPA consent decree also charges Jackson for unauthorized bypasses of treatment at the Savanna Street Wastewater Treatment Plant, the city's largest wastewater treatment facility. Under the terms of the Siemens contract, $26 million is earmarked for consent-decree compliance, including upgrades to the wastewater plants.

    Spring and Summer 2013

    After the Jackson municipal elections, Johnson finishes in third place, behind businessman Jonathan Lee and then-Councilman Chokwe Lumumba. On July 1, after a run-off victory, Lumumba is sworn in as mayor.

    July 22, 2013

    photo

    Chris McNeil, a Siemens account representative, appears before the Jackson City Council for a presentation to precede the issuing of a notice to proceed. Mayor Chokwe Lumumba indicates that the bonds for the $90 million project have been sold, that the money is in the bank and that city would have to start paying interest on the loan by the end of the year.

    During a line of questioning about hiring goals, McNeil, a former Mississippi State football player, says Siemens is on target to meet its goal for participation in the subcontracting by Jackson residents and African American business enterprises.

    McNeil stresses that all subcontractors would be required to meet the same hiring benchmarks once the firm received a letter to proceed from the city.

    "I give you my word. You've had my word for three years now. I've delivered on everything I said I was going to do," said McNeil, who did not respond to interview requests for this story.

    Later, he added that if Siemens failed to comply with the minority-contracting plan, it would cost the company a $9 million penalty, 10 percent of the overall contract. McNeil says that "without a doubt" the city would start to see savings immediately upon starting work. Then-Public Works Director Dan Gaillet said the city had planned to start work in December 2012 and therefore anticipated $3 million in savings in the public-works budget.

    Ward 1 Councilman Quentin Whitwell and Ward 3 Councilwoman LaRita Cooper-Stokes are not in attendance. Mayor Lumumba says water rates would undoubtedly increase and that the City should develop a plan to mitigate the effects of that rate hike for vulnerable people.

    August 2013

    On his public LinkedIn profile, Chris McNeil lists himself no longer as an employee of Siemens, but now is president of the firm McNeil Rhoads. The firm's chief executive officer is Dusty Rhoads, a member of the Flowood City Council and the son of Flowood Mayor and Levee Board Chairman Gary Rhoads.

    Fall 2013

    In the first and only budget Mayor Chokwe Lumumba drafts, he asks for increases in the city's water and sewer rates. Estimates are that the average monthly water bill would increase from $15.54 to around $21, and the average sewer bill would increase from $14.50 to more than $31, resulting in $30 million more in revenue. Yarber would later say he thought the move would have hurt Lumumba politically.

    Dec. 10, 2013

    Siemens, along with representatives of the City of Jackson and Greater Jackson Chamber Partnership, including then-Mayor Chokwe Lumumba and Chamber President Duane O'Neill and then-Chamber Chairman Socrates Garrett, host a ribbon cutting of the new Siemens office at 1919 Lakeland Drive.

    June 22, 2014

    Following the death of Mayor Lumumba on Feb. 25, then-Ward 6 Councilman Tony Yarber wins a special election and is sworn in as mayor.

    July 2014

    photo

    The city council confirms Kishia Powell, formerly the head of the Bureau of Water and Wastewater in Baltimore, Md. Powell becomes the first woman to serve Jackson as public works director and the highest-paid employee in the city earning $150,000 per year—$30,000 more than the mayor.

    September 2014

    Mayor Tony Yarber and Public Works Director Kishia Powell present the city council with a proposal to contract with Charlotte, N.C.-based Raftelis Financial Consultants Inc. for $200,000.

    Under the contract, Raftelis would perform a water and sewer rate-sufficiency study, assist with the development of the one-percent sales tax master plan and review the performance guarantee contract the city signed with Siemens because, Powell says, no one at the city really understood that part of the contract.

    The Yarber administration explains that the city fell $12 million short of the roughly $80 million in water revenue projected for the fiscal year 2014, again jeopardizing the city's bond covenants. That shortfall could result in another negative bond rating that could raise the city's interest rate for future borrowing.

    Nov. 24, 2014

    Mayor Yarber holds a press conference to confront rumors that he is a target in federal-level investigation related to his involvement with the passing of the Siemens contract when he sat on the city council.

    Several news outlets, including the Jackson Free Press, had received a tip the previous Friday that law-enforcement officials were gathered at City Hall to arrest Yarber, who at the time was at an out-of-town conference with several members of the Jackson City Council.

    During the press conference, Yarber denies that federal officials had questioned him and attributed the false rumors of his arrest to a "small group of insignificants" looking to delegitimize his administration.

    Nov. 25, 2014

    As expected, Moody's Investors Service again downgrades Jackson's water and sewer revenue bonds from A1 to A2 with a negative outlook. Moody's cites inadequate debt-service coverage, declining unrestricted cash, limited rate-raising history, undeveloped financial plans and a hefty consent decree with the U.S. Environmental Protection Agency that could require more borrowing.

    December 2014

    Council members learn for the first time that the scope of work under the Siemens contract shrank between the time the city council authorized Mayor Harvey Johnson Jr. to execute it and the time it was actually signed. (Johnson told the Jackson Free Press on March 9, 2015, that while he could not recall all the details of the negotiations, the city's evaluation determined it to be a good deal).

    At the December meeting, Mark Inbody, a Siemens representative, cannot answer questions of how the reduced scope didn't also result in reduced overall costs because he was not involved in those negotiations. Ward 7 Councilwoman Margaret Barrett-Simon, who voted in favor of the contract, calls that revelation "alarming."

    December 2014

    During a local radio program, Yarber says he regrets voting in favor of the Siemens contract. Later, he tells the Jackson Free Press that his administration has misgivings about the Siemens contract. "I won't play lawyer, but what I do know is that we have some concerns about being able to realize the savings that have been promised through the contract. What I know now is we've done $90 million, which has primarily gone towards equipment and not into infrastructure. It's a water-line improvement project, but we haven't replaced a water line," Yarber tells the JFP, adding that instead of looking to wiggle out of the contract, he wants to figure out a way to get as much bang for the city's buck as possible.

    Jan. 20, 2015

    After an hour-long discussion, the city council tables a contract with Brookfield, Wis.-based Fiserv Solution Inc. to facilitate online customer billing and payments for water, sewer and garbage.

    Jerriot Smash, a public-works deputy director who serves as the city's in-house Siemens project director, explains that the online payment service is separate from the customer care and billing (CC&B) software included in the Siemens contract. The cost of the Fiserv contract would be $3.15 per transaction, a reduction from $3.50 per transaction charged by Paymentus, the existing vendor that enables city residents to pay their water bill online.

    "Since the water project is a key driver, we really don't have the option of being able to wait," Smash tells the council members. Ward 2 Councilman Melvin Priester Jr. presses public-works officials on why the agency initiated a professional services contract instead of going through a competitive bid process.

    "I feel like everything we've done related to the water contract has been 'If you don't vote for this now we will be completely destroyed in terms of meeting our action deadlines," Priester says.

    Seven days later, the council unanimously approves the Fiserv contract.

    Feb. 13, 2015

    Powell, in her first press conference as public works director, tells reporters that she has issued a stop-work order upon the discovery that several residents received water meters calibrated to read in gallons instead of cubic feet.

    Because there are approximately 7.5 gallons to one cubic foot, a reading of a gallon meter can result in a water bill that Powell says is 648 percent higher than it should be. Powell says Siemens will be required to inspect each of the 31,000 meters that have been installed thus far and submit a corrective action plan.

    Feb. 26, 2015

    The Jackson Free Press submits a public-records request for "any and all materials related to the Performance Contracting Agreement with Siemens Industry Inc. Building Technologies Division," including information on requests for qualifications and proposals, financial analyses, water-department budgets and invoices from Siemens. A clerk stamps the request form with a March 9 due date, but city legal is still reviewing the documents as this issue goes to press on March 10.

    March 2015

    Raftelis briefs the city council on its report, including a review of the Siemens performance guarantee. After a closed-door executive session that lasts more than six hours, members of the city council make few comments about the substance of the report, but hint strongly at revelations of corruption in a city department.

    The council votes unanimously to launch an investigation, and Councilman Stamps says he wants to review the entirety of the Siemens contract.

    See a full archive of JFP coverage of Jackson's water challenges and the Siemens contract at jfp.ms/water. Email R.L. Nave at rlnave@jacksonfreepress.com.

    Key Firms

    Siemens Industry Inc.

    A U.S. subsidiary of Siemens AG, Siemens Industry Inc. calls itself "a global powerhouse in electronics and electrical engineering, operating in the industry, energy, health care, and infrastructure and cities." Founded in 1847, Siemens has headquarters in Berlin and Munich, but the company operates in 190 countries.

    In fiscal-year 2013, Siemens had profits of $4.6 billion on revenues of $82.1 billion. In its literature, Siemens says its energy performance contracts "finance themselves."

    According to the company's website: "With this approach, modernization work can be carried out without the need for customer capital expenditure or an immediate cash-out, because the investment costs are covered by the energy savings. Customers later benefit 100 percent from the reduction in their building's operating costs, and the modernization work on their property can boost its value too."

    Garrett ECI.IV

    This program-management consulting firm oversees quality assurance/quality control (QA/QC) for the water meter installation project. It is the successor to Garrett Enterprises Consolidated Inc., founded by prominent Jackson businessman and power broker Socrates Garrett. Garrett and firms linked to his companies hold a number of local and state government construction contracts. Garrett says he has retired and turned the companies over to his daughters, Talecia and Tameka, who are the president and community-outreach coordinator, respectively for Garrett ECI.IV. Mitch King is the company's Siemens project manager.

    iVision IT Consultants

    The firm, which James Covington owns, is a subcontractor responsible for the customer care and billing system of the water contract. Covington's firm is working with Atlanta-based Origin Consulting, also a sub-contractor under Siemens, which is working on the integration and implementation of the Oracle system. Covington is a Democratic candidate for the Mississippi House District 65.

    Brilliant Minds Public Relations

    Geilia Taylor's company produces marketing and promotional materials related to the water-meter installation project.

    M.A.C. Consulting LLC

    Jackson-based MAC is one of the subcontractors installing the water meters. The other is Pedal Valves Inc., headquartered in Luling, La. M.A.C. is owned by Marcus Wallace, who recently won election to become mayor of Edwards, Miss.

    — R.L. Nave

    Siemens Contract at a Glance

    Total: $90,983,106

    Cost Breakdown*

    Development: $1.1 million

    Parent Company Guarantee: $148,000

    Mobilization: $11.7 million

    Billing Software: $11.3 million

    Water Meters: $39.8 million

    J.H. Fewell Water Treatment Plant: 
 $3.9 million

    O.B. Curtis Water Treatment Plant: 
 $6.9 million

    Sewer lines: $15.8 million

    *Raftelis Financial Consultants report, 
 February 2015

    Savings/Added Revenue (over 15 years)*

    Construction: $503,750 (one-time)

    Future Hiring: $476,000 ($7.1 million total)

    Reduction in City Vehicles: $46,200 ($693,000 total)

    Reduction in Fuel Consumption: $33,000 ($495,000)

    Manpower, Meter Reading and Shutoffs: 
 $1.2 million ($18 million)

    Meter/Lid Purchases: $240,000 ($3.6 million)

    Deferred Maintenance at Water and Sewer Plants: $1.75 million ($26.2 million)

    Total 'Guaranteed' Savings: $123.2 million

    *Siemens Contract



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