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1Z0-980 - Oracle Knowledge Management Cloud 2017 Implementation Essentials - BrainDump Information

Vendor Name : Oracle
Exam Code : 1Z0-980
Exam Name : Oracle Knowledge Management Cloud 2017 Implementation Essentials
Questions and Answers : 71 Q & A
Updated On : April 18, 2019
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1Z0-980 Oracle Knowledge Management Cloud 2017 Implementation Essentials

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1Z0-980 exam Dumps Source : Oracle Knowledge Management Cloud 2017 Implementation Essentials

Test Code : 1Z0-980
Test Name : Oracle Knowledge Management Cloud 2017 Implementation Essentials
Vendor Name : Oracle
Q&A : 71 Real Questions

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Oracle Oracle Knowledge Management Cloud

Oracle provides skills management to service Cloud | killexams.com Real Questions and Pass4sure dumps

Oracle is rolling out a brand new offering beneath its service Cloud umbrella of products: Oracle competencies advanced.

as the name suggests, it offers advanced knowledge management functionality for both brokers and self-carrier deployments. it's in keeping with a mix of natural language processing, laptop discovering and versatile authoring technologies.

The abilities administration industry sector will admire adaptations of many of the aspects and capabilities.

Oracle capabilities superior is the primary natively offered cloud that comprises InQuira's pure-play competencies management know-how. Oracle acquired the San Francisco-based business in 2011, rebranding it Oracle competencies, and making its performance purchasable immediately to its client base by means of an API.

these days it's debuting as a core a part of a service Cloud element together with a couple of enhancements, Nav Chakravarti, VP Product management of CRM competencies at Oracle, instructed CMSWire. Chakravarti become with InQuira and came to Oracle with the acquisition.

the new product is aimed at purchasers that want assist with more than just fundamental questions, he spoke of. Likewise for brokers confronted with complicated questions and requests for aid from purchasers.

constantly Crawling

There are, of path, a couple of knowledge management functions on the market, each for the cloud and for the enterprise. Oracle's new product differentiates itself with its tech underpinnings and the way its self-provider journey can morph into a request for reside support if a question goes unanswered.

a further entertaining feature of the product, in accordance with Chakravarti, is talents advanced's consistent crawl for talents and its capability to entry this assistance from anyplace.

To give one illustration, a person might ask about synchronizing contacts by way of a new app the usage of a dated version of a smartphone. superior capabilities Cloud would produce the product manual for that particular smartphone mannequin highlighting the critical parts. The contact core agent could be capable of pull up this guidance as smartly if this question have been to be known as in, Chakravarti talked about.

Producing even imprecise suggestions is handy for the device as it is consistently operating and indexing. and because it has desktop gaining knowledge of as part of its core, it's able to add the new competencies into its base for the next time the same question is posed.

If the question can’t be answered via the self-provider layout, a ticket is created. It comprises the central assistance that become surfaced all over the usual question — and rejected by the user — and forwards it all to a live agent, Chakravarti referred to.

"The product provides a constant consumer adventure no rely if the request is made by the use of self-provider or through an agent," he said.

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Oracle Releases Oracle knowledge advanced for service Cloud | killexams.com Real Questions and Pass4sure dumps

just two weeks after its annual OpenWorld user conference in San Francisco, Oracle has announced extra enhancements to its cloud product set. nowadays, the business delivered Oracle potential superior Cloud, a solution that helps facilitate customer carrier interactions through granting valued clientele and make contact with middle brokers more suitable access to instructional substances.

in response to Nav Chakravarti, vice president of product administration at Oracle’s CRM potential division, the product improves three key facets of knowledge management—"creation, start, and refinement." First, it aims to aid agencies assume any difficulties a customer could stumble upon all through a provider interplay if you want to assess what content material to existing. second, the product makes it easy to retrieve the materials, in spite of the medium, enabling valued clientele to discover them on their personal terms. finally, it helps businesses make effective provider methods repeatable, by revealing what strategies have confirmed to be essentially the most a success over time.

For Oracle, the free up comes as a continuation of efforts it all started in 2011, when it obtained InQuira. whereas the seller has previously offered on-premise competencies administration capabilities, this is its first iteration of such equipment in the cloud, Chakravarti says.

And based on Chakravarti, it's fitting more and more indispensable that provider agents have such equipment quite simply purchasable, to keep away from prolonging calls and hampering the customer event.

Kate Leggett, vp and most important analyst at Forrester research, reinforced the point in an announcement. "expertise delivered to the customer or the consumer-dealing with worker at the right time in the consumer engagement manner is important to a successful interplay," Leggett referred to. If used thoroughly, Leggett delivered, access to deeper skills can also be used to complement interactions, improve client satisfaction, "and in the end power conversion and income." 

Chakravarti says that the know-how will also be utilized to different assistance sources throughout the web to "crawl, index, and harness" skills in order that it may be right now accessed when necessary. With the equipment in region, organizations aren't forced to re-create talents gadgets that exist already and can as an alternative focal point their energy on creating new content material a good way to enrich provider interactions.

The solution employs comprehensive search capabilities and might handle business- and geography- certain queries, Chakravarti says. it's equipped to translate to and from 33 languages, in addition to to deal with vertical-particular terminology. The product makes use of herbal language processing and laptop learning capabilities to pick up on patterns that can book provider agents.

within the experience that a customer carrier case reaches the contact core agent, she can use the device in conjunction with the carrier Cloud to tap right into a client's undertaking background and therefore avoid repeating steps which have already proven ineffective, Chakravarti says.

Oracle skills superior Cloud is purchasable as an add-on to Oracle's carrier Cloud, which is a part of Oracle's CX suite and comprises marketing, income, and Social offerings. 

a quick Evolution of Oracle service Cloud | killexams.com Real Questions and Pass4sure dumps

Oracle service Cloud is a contemporary customer event (CX) application that makes it possible for businesses to join with their consumers and facilitate client experience in the consumer’s channel of choice. it is a complete Omni-channel solution that makes it possible for organizations to have interaction with their shoppers across any channel — e-mail, phone, chat, internet, social media and any cell equipment.

Oracle obtained a string of agencies in 2011, to profit a competitive skills in the CRM market. Oracle had received “InQuira” for enterprise capabilities management options in July 2011 and by October 2011, “RightNow technologies”- a cloud based CRM changed into obtained. This confirmed that Oracle become excited about being within the cloud area for CRM.

RightNow applied sciences became established in 1997 and created a application product that focused on consumer carrier with an integrated knowledge base.

When Oracle had bought RightNow CX, the core facets were:

  • RightNow web adventure
  • RightNow Social experience
  • RightNow Contact core experience
  • RightNow have interaction
  • Over time, with a redesigned product logo, the product became re-branded as Oracle provider Cloud, to aid Oracle compete in the CX cloud provider business and to make it a extra direct competitor to the carrier Cloud offering of SalesForce.com.

    different high-quality acquisitions similar to Eloqua was converted into contemporary advertising Cloud and Inquira — the On Premise potential solution was converted into Oracle potential for large commercial enterprise clients.

    Oracle persisted to invest to develop and extend its cloud functions by means of adding more core features into the Oracle provider Cloud portfolio. Oracle is constantly evolving to fulfill the ever-growing to be calls for of the CX provider market and here's made possible by the platform on which it's developed on. Oracle service Cloud is the foundation that enables superb customer event.

    supply: Oracle

    continuing its investments in cloud purposes, Oracle received TOA container carrier in July 2014 to herald extra cost to the Oracle carrier Cloud CX portfolio.

    supply : Oracle

    In November 2015, Oracle announced Oracle carrier Cloud expertise superior, which brings the important thing capabilities of Oracle abilities business to the cloud. The advantage superior edition leverages key capabilities from Oracle’s greatest-in-category potential administration answer, Oracle potential enterprise (previously InQuira). skills advanced brings presents purchasers a robust set of features and capabilities in the cloud, with less difficult administration and a lessen can charge of possession.

    In Conclusion

    Oracle continues to empower its clients and can provide incredible customer experiences with Oracle carrier Cloud. The August 2016 free up of Oracle service Cloud adds new capabilities across the platform, including enhancements to abilities advanced, net consumer carrier, coverage Automation and box service. additionally, with this unlock it additionally added a multi-platform mobile Accelerator that helps create a tailor-made cellular app, enabling an organization’s personnel to comfortably entry client and case assistance, tasks, view dashboards and extra on their own cellular device.

    Oracle service Cloud gives groups a dynamic, gold standard-in-class device set for growing an outstanding client event. With global structure, reliability and security controls, business integration and operational maturity, the Oracle carrier Cloud Platform offers agencies with value and tremendous customer event.

    Does Oracle provider Cloud meet your needs? let us know your strategies below!

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    Oracle Knowledge Management Cloud 2017 Implementation Essentials

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    You Can Now Easily Pass Oracle Product Hub Cloud 2017 Implementation Essentials With These ORACLE 1z0–972 PDF Dumps | killexams.com real questions and Pass4sure dumps

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    Question No 1:

    Identify three capabilities of the Centralized Data Governance Processes and Policies product function of Oracle Product Hub Cloud.

    A. acceleration of time to market by reducing overhead and eliminating complex transformationsB. spreadsheet user interfacesC. streamlined product management and approvalD. configurable governance processesE. granular version management and incremental release capabilities

    Answer: A C E

    Question No 2:

    Which two statements are true about implementation projects?

    A. You cannot customize the task list and assign and track each task.B. Each implementation project can only include one offering and its associated functional areas.C. When an implementation project is created, you cannot add and/or delete any tasksD. You can use implementation projects to identifying what setup data will be exported and importedE. You can customize the task list and assign and track each task.

    Answer: B E

    Question No 3:

    When creating style and SKU items, your customer wants to manage some attributes at both the style and SKU levels, and manage the remaining attributes only at the style level.

    Identify the two setups that are required in the attribute group definitions in order to fulfill this requirement.

    A. For attribute groups to be managed both at the style and SKU levels, set the Style to SKU field to Inherited in the context usage.B. For attribute groups to be managed both at the style level, set the Style to SKU field to Defaulted in the context usage.C. For attribute groups to be managed both at the style and SKU levels, set the Style to SKU field to Defaulted in the context usage.D. For attribute groups to be managed only at the style level, set the Style to SKU field to Inherited in the context usage.E. For attribute groups to be managed only at the style level, set the Style to SKU field to None in the context usage.

    Answer: C D

    Question No 4:

    When item metadata publish is enabled for an item class in Oracle Product Hub Cloud, which entities are included in the published payload during the first publish?

    A. item profile options definition, value set definition, and Item Operational attributes definitionB. value set definition, associated transactional item attributes, and item Operational attributes definitionC. item class definition, associated attribute groups and attributes, and associated transactional item attributes.D. associated attribute groups and attributes, associated transactional item attributes, and Item Operational attributes definitionE. value set definition, associated attribute groups and attributes, and associated transactional item attributes

    Answer: D

    Question No 5:

    Your customer wants to initiate a change order when the value of the Weight attribute in an item is changed by more than 15% in Oracle Product Hub Cloud.

    What would you do to fulfill this requirement?

    A. Define an item rule of type ‘Assignment’ on the Weight attribute to add it to a change order.B. Lock updates to the Weight attribute by using edit privileges.C. Set up a change policy on the Weight attribute based on the lifecycle phase.D. Define an item rule of type ‘Validation’ and severity ‘Needs Approval’ on the Weight attribute.

    Answer: D

    Infosys Wins Three Prestigious Oracle Excellence Awards for Specialized Partner Cloud Services | killexams.com real questions and Pass4sure dumps

         (Logo: http://photos.prnewswire.com/prnh/20130122/589162 )

    Infosys has been awarded the 2017 Oracle Excellence Award for Specialized Partner of the Year under CX Cloud category both globally and in North America. Infosys earned these two recognitions for its ability to deliver innovative customer experiences with a mobile-first approach. The company's offerings cover the entire spectrum of Oracle CX Cloud, including pre-built industry solutions and integrations through PaaS solutions.

    Infosys has also won the 2017 Oracle Excellence Award for Specialized Partner of the Year in North America for the on-premise-to-cloud Business Model Transformation category. This award recognizes Infosys for providing a comprehensive, end-to-end Oracle Cloud solution spanning Software-as-a-Service, Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS), and lift-and-shift on-premise legacy applications to the cloud.

    "Our goal was to provide our sales representatives, sales managers and sales leaders with meaningful intelligence that they can actually use to manage and measure their business," said Anil Roy, VP, Enterprise Applications, Ricoh USA Inc. "Infosys partnered with us for this CRM Transformation initiative to create the roadmap for future technology architecture for the organization. Together, we have started migration to Oracle Cloud PaaS to provide meaningful analytics to our sales teams. We not only expect significant cost savings but also anticipate a reduction in the time taken for a new business requirement to production deployment."

    Infosys is also an Oracle Cloud Managed Service Provider (MSP), helping enterprises accelerate their cloud journey and achieve compelling business value by combining Oracle's IaaS and PaaS with expertise from Infosys Cloud Consulting, implementation and managed services. Infosys' differentiated tools and solutions, such as Infosys Workload Migration Suite and Infrastructure Management Suite, together with Oracle Infrastructure-as-a-Service can empower enterprises to leverage their existing IT investments while accelerating their journey to the cloud.

    In addition to Infosys, two of its clients - Cummins and Ricoh - have also been recognized by Oracle with the 2017 Oracle Proactive Support Champion Individual Award and 2017 Oracle Innovation Award - Application Development, respectively, based on solutions Infosys helped these two companies implement.

    Ravi Kumar S., President and Deputy COO, Infosys, said, "Winning Oracle Excellence Awards under CX Cloud and On-Premise-to-Cloud Transformation categories this year is an endorsement of  our innovation, investments and expertise in Oracle Cloud Applications, platform and infrastructure. We are also proud to be collaborating with Oracle as a Cloud Elite Partner in empowering and accelerating our customers' journey to the cloud. Together, Infosys and Oracle reinvent enterprises, making them agile, connected and ready to succeed in the digital economy."

    Camillo Speroni, Vice President Worldwide Strategic Alliances, Oracle, said, "We congratulate Infosys in achieving the 2017 Oracle Excellence Award for Specialized Partner of the Year for CX Cloud (North America and Global) and On-Premise-to-Cloud Transformation (North America) categories. This achievement is a testament to the company's commitment to providing differentiated customers solutions and services that drive real business value and results."

    About Infosys Ltd 

    Infosys is a global leader in technology services and consulting. We enable clients in 45 countries to create and execute strategies for their digital transformation. From engineering to application development, knowledge management and business process management, we help our clients find the right problems to solve, and to solve these effectively. Our team of over 200,000 innovators, across the globe, is differentiated by the imagination, knowledge and experience, across industries and technologies that we bring to every project we undertake.

    Visit http://www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise thrive in the digital age.

    About Oracle PartnerNetwork 

    Oracle PartnerNetwork (OPN) is Oracle's partner program that provides partners with a differentiated advantage to develop, sell and implement Oracle solutions. OPN offers resources to train and support specialized knowledge of Oracle's products and solutions and has evolved to recognize Oracle's growing product portfolio, partner base and business opportunity. Key to the latest enhancements to OPN is the ability for partners to be recognized and rewarded for their investment in Oracle Cloud. Partners engaging with Oracle will be able to differentiate their Oracle Cloud expertise and success with customers through the OPN Cloud program - an innovative program that complements existing OPN program levels with tiers of recognition and progressive benefits for partners working with Oracle Cloud. To find out more visit: http://www.oracle.com/partners.


    Oracle and Java are registered trademarks of Oracle and/or its affiliates.

    Safe Harbor 

    Certain statements in this press release concerning our future growth prospects are forward-looking statements regarding our future business expectations intended to qualify for the 'safe harbor' under the Private Securities Litigation Reform Act of 1995, which involve a number of risks and uncertainties that could cause actual results to differ materially from those in such forward-looking statements. The risks and uncertainties relating to these statements include, but are not limited to, risks and uncertainties regarding fluctuations in earnings, fluctuations in foreign exchange rates, our ability to manage growth, intense competition in IT services including those factors which may affect our cost advantage, wage increases in India, our ability to attract and retain highly skilled professionals, time and cost overruns on fixed-price, fixed-time frame contracts, client concentration, restrictions on immigration, industry segment concentration, our ability to manage our international operations, reduced demand for technology in our key focus areas, disruptions in telecommunication networks or system failures, our ability to successfully complete and integrate potential acquisitions, liability for damages on our service contracts, the success of the companies in which Infosys has made strategic investments, withdrawal or expiration of governmental fiscal incentives, political instability and regional conflicts, legal restrictions on raising capital or acquiring companies outside India, and unauthorized use of our intellectual property and general economic conditions affecting our industry. Additional risks that could affect our future operating results are more fully described in our United States Securities and Exchange Commission filings including our Annual Report on Form 20-F for the fiscal year ended March 31, 2017. These filings are available at http://www.sec.gov. Infosys may, from time to time, make additional written and oral forward-looking statements, including statements contained in the company's filings with the Securities and Exchange Commission and our reports to shareholders. In addition, please note that any forward-looking statements contained herein are based on assumptions that we believe to be reasonable as of the date of this press release. The company does not undertake to update any forward-looking statements that may be made from time to time by or on behalf of the company unless it is required by law.

    SOURCE Infosys

    10 CRM Trends to Watch in 2017 | killexams.com real questions and Pass4sure dumps

    A new calendar year doesn’t necessarily mean seismic shifts in the attitudes, practices, and technologies that define an industry, but it does provide an opportunity to reflect on where we’ve been and where we’re heading. And so we tapped some of the CRM industry’s finest minds to identify 10 trends (listed here in no particular order) that companies should expect moving into 2017.

    This year mobile will continue to dominate and grow as a preferred channel. A host of predictive technologies powered by artificial intelligence will assist professionals in completing tasks more quickly and efficiently. The transition from on-premises solutions to cloud computing will continue, albeit gradually, in spite of security concerns. Companies will increase their use of software that helps them better understand the journeys customers take with them. And tools that alter our reality will start to gain legitimate affiliation with CRM.

    But if there is one overarching theme, it’s that customer expectations for excellent experiences are not going to let up anytime soon, and because of this, companies can’t afford to get too comfortable.


    Traditionally, CRM has been divided into three customer-facing branches: sales, service, and marketing. That was fine in the past, but today’s customers want more, and they really don’t care about the title of the person (or machine) with whom they’re interacting; they simply want to accomplish their specific tasks with as little friction as possible.

    “Customers want to be able to easily reach in and interact with a company, if it’s to research a purchase, to buy a product, to get support, or to get on-boarded,” says Kate Leggett, vice president and principal analyst at Forrester Research. “They want effective interactions; they want to be able to fully complete their tasks in one go.”

    That has forced professionals from sales, service, and marketing to take on functions that might historically have fallen outside of their purview. Service agents might be asked to cross-sell or upsell, pitching to the caller a product that might complement or improve upon what he already bought. A marketer might be called upon to respond to customer service inquiries through social media. Similarly, it behooves salespeople to know about the customer’s service history and to follow up after the sale has been made.

    “The megatrend of customer success is breaking down the barriers between sales, marketing, and service,” explains John Ragsdale, vice president and research director at the Technology Services Industry Association (TSIA).

    Ragsdale says that a push toward outcome-based selling is forcing customer success experts to become much more involved in the sales motions, participate in ongoing efforts to on-board new customers, and even monitor their adoption and consumption of a product or service to make sure that they’re interacting in the way the organization hopes they will. “Sales can’t make promises that customer success can’t deliver, so these teams must be much more in sync than ever before,” Ragsdale says.

    Unfortunately, breaking down the walls between job titles has created some confusion among professionals as they try to access all of the information necessary to complete the tasks assigned to them. Technology vendors have been expected to keep up and integrate the data that exists in separate systems so those systems can communicate with one another, experts point out.


    When they can’t pull the data from disparate systems together, expect businesses to grow weary of so-called best-of-breed solutions that present integration, implementation, and deployment challenges, warns Leslie Ament, senior vice president and chief research officer at Hypatia Research Group. “Vendors with integration-ready partnerships, partnership ecosystems, and/or one-stop solutions are gaining ground in this marketplace,” she states.

    This is especially important considering that most companies still buy their CRM technologies in separate pieces for each individual department. For instance, while a firm might elect to purchase Oracle’s Marketing Cloud for the marketing department, it might choose Salesforce.com’s Sales Cloud for the sales organization. Those two must connect seamlessly to allow for cross-pollination.


    It’s not only sales and marketing software that needs to be integrated. The need for a single product or suite of integrated products transcends departments and software types, and this can only happen when data is readily available across departmental lines.

    As those lines dissolve, many of the large CRM vendors have come a long way in incorporating knowledge management (KM) into their core offerings. “There has been a huge consolidation in the space, with CRM vendors buying up the specialists to provide best-of-breed functionality in their core products, which has now become a significant competitive differentiator,” Ragsdale says. He cites Microsoft’s Parature and Aptean’s Knova offerings as examples. “But I think the best example is Oracle, which made significant investments in KM, acquiring RightNow, Q-go, and InQuira, among others,” he says.

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