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2M00001A - Selling Avaya Contact Center Solutions for IP Office - APSS Online Test - BrainDump Information

Vendor Name : Avaya
Exam Code : 2M00001A
Exam Name : Selling Avaya Contact Center Solutions for IP Office - APSS Online Test
Questions and Answers : 71 Q & A
Updated On : January 18, 2019
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2M00001A exam Dumps Source : Selling Avaya Contact Center Solutions for IP Office - APSS Online Test

Test Code : 2M00001A
Test Name : Selling Avaya Contact Center Solutions for IP Office - APSS Online Test
Vendor Name : Avaya
Q&A : 71 Real Questions

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Avaya Selling Avaya Contact Center

Avaya Reportedly Considers selling Contact center Unit | killexams.com Real Questions and Pass4sure dumps

First name: last name: e mail address: Password: verify Password: Username:

Title: C-degree/President supervisor VP workforce (affiliate/Analyst/and many others.) Director

function:

function in IT decision-making procedure: Align enterprise & IT dreams Create IT approach check IT needs manage dealer Relationships consider/Specify brands or companies different position Authorize Purchases not involved

Work mobilephone: business: company dimension: trade: street address metropolis: Zip/postal code State/Province: nation:

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Contact middle solutions Featured Article | killexams.com Real Questions and Pass4sure dumps

can also 05, 2014

In a bid to help mid-dimension agencies handle the needs of their client, Avaya these days unveiled Avaya Contact center opt for, the newest addition to its client journey management solution. This new offering helps midsize agencies enjoy the multichannel contact center with the Avaya IP workplace platform.

Avaya Contact middle choose is the 2d Avaya contact middle answer for IP office that has been brought considering that the beginning of the 12 months.

Avaya Contact core opt for is backed through the enterprise’s Avaya air of mystery Contact core answer.  This solution offers multichannel guide including voice, e-mail, internet chat, SMS and fax; presents aid for native or far off agents; aid for virtualized VMware environments and support for 14 nation languages.

This provider makes use of skills-based routing to place a customer in contact with the right agent the primary time—an agent with the correct knowledge, with access to finished information and the flexibleness to move seamlessly between channels.

Mark de la Vega, vice president, Contact center solutions, Avaya noted, "shoppers' needs and expectations don't trade quite simply as a result of the dimension of a business. Many midsize corporations have the same client event aspirations as huge businesses, but with restricted elements. Avaya Contact center select and Avaya IP workplace Contact middle give the multichannel capabilities, simplicity and affordability they want in a collection of solutions built just for them." 

The business also announced that the new Avaya Contact center select should be provided globally in June 2014, through Avaya channel partners. Priced at $18,958, it'll offer 30 voice agent licenses, a multimedia license, and a supervisor license. also, extra licenses can be found on a per agent basis.

Edited by using Stefania Viscusi


Avaya to sell the IT professional capabilities Consulting community of Avaya govt solutions to Camber supplier | killexams.com Real Questions and Pass4sure dumps

SANTA CLARA, CA--(Marketwired - Feb 18, 2014) - Avaya Inc., these days introduced that it has entered right into a definitive settlement to sell the IT skilled features (ITPS) consulting neighborhood of Avaya govt options Inc. to Camber organization. 

The IT knowledgeable services consulting neighborhood provides Federal executive consumers with full lifecycle support features from planning via implementation, operation, preservation and safety of mission-crucial programs. Avaya executive solutions Inc. is a subsidiary of Avaya.

Camber enterprise is a leading provider of consulting management services and options to the branch of defense, Intelligence community and international companions.

The transaction will take the variety of a sale through Avaya Inc. of the IT expert functions consulting community of Avaya executive solutions for an combination purchase fee of $100 million. Upon the close of the transaction, Camber will anticipate the IT professional capabilities consulting community's employees, consumers and contracts. 

Avaya will hold the Federal product sales and functions teams and shoppers with endured focal point on offering unified communications, collaboration, contact center and networking solutions to Federal, state and municipal governments. This organization will continue doing business with the U.S. government as Avaya government solutions.

The transaction is expected to close within the subsequent 90 days, subject to the satisfaction of typical closing conditions, together with the receipt of fundamental regulatory approvals. 

Stifel, Nicolaus & company, included acted as the monetary marketing consultant to Avaya for the transaction.

costs

"this is a superb cultural and capabilities match for the IT skilled functions consulting community, our employees and our shoppers. Like Avaya, Camber has a revered popularity for excellent efficiency. collectively, we will enhance our competencies to help our customers' missions and create growth alternatives for the combined enterprise and our personnel."Mike Paige, President, Avaya executive options

"Avaya has always had a significant presence with Federal, state and native governments and we can proceed to supply them with an entire, open stack of products and options. as the IT skilled functions consulting community and Camber come collectively, we accept as true with that the talents due to the mixed entity will create many new opportunities in business IT, utility engineering and consulting capabilities serving their markets."Pierre-Paul Allard, SVP of earnings and President, container Operations, Avaya

"We at Camber are able to welcome our new colleagues from Avaya government solutions upon the a success completion of the transaction, and look forward to building our business with the capabilities that they carry to the table. Avaya and Camber will make each effort to make certain our new purchasers and employees have a seamless adventure right through the transition."Walter Batson, CEO, Camber agency

Tags: Avaya, Avaya executive options, Camber organization, sale, acquisition, professional capabilities, Federal, govt, communications

About Avaya Avaya is a global company of enterprise collaboration and communications solutions, featuring unified communications, contact facilities, networking and connected features to agencies of all sizes all over the world. For greater counsel, please talk over with www.avaya.com.

forward-looking Statements definite statements contained during this press free up are ahead-looking statements. These statements can be identified via ahead-looking terminology comparable to "expect," "trust," "proceed," "could," "estimate," "are expecting," "intend," "might also," "could," "plan," "talents," "predict," "may still" or "will" or other equivalent terminology. we have primarily based these ahead-searching statements on our current expectations, assumptions, estimates and projections. whereas we accept as true with these expectations, assumptions, estimates and projections are reasonably priced, such forward looking statements are most effective predictions and contain frequent and unknown risks and uncertainties, many of which are past our handle. These and other essential elements may cause our specific consequences, performance or achievements to vary materially from any future consequences, efficiency or achievements expressed or implied by using these ahead-looking statements. For a listing and outline of such dangers and uncertainties, please consult with Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or duty to replace or revise any ahead-looking statements, no matter if on account of new counsel, future hobbies or otherwise.

observe Avaya on Twitter, facebook, YouTube, LinkedIn, Flickr, and the Avaya related weblog.




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2M00001A exam Dumps Source : Selling Avaya Contact Center Solutions for IP Office - APSS Online Test

Test Code : 2M00001A
Test Name : Selling Avaya Contact Center Solutions for IP Office - APSS Online Test
Vendor Name : Avaya
Q&A : 71 Real Questions

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Selling Avaya Contact Center Solutions for IP Office - APSS Online Test

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Avaya IP Technology Enables Leading Hispanic Market Newspaper Publisher to Improve Contact Center and Customer Service Operations | killexams.com real questions and Pass4sure dumps

SOURCE: Avaya Inc.

July 22, 2008 07:30 ET

BASKING RIDGE, NJ--(Marketwire - July 22, 2008) - ImpreMedia, the No. 1 Hispanic news and information company in the United States in online and print, is using IP technology from Avaya Inc. to improve contact center and customer service operations at its offices in Los Angeles, where it publishes La Opinión; in New York City, where it publishes El Diario La Prensa; and in Chicago, where it publishes La Raza. Avaya is a leading global provider of business communications applications, systems and services.

The company wanted an affordable, Internet Protocol (IP) communication system with call center capabilities whose operations they could easily monitor and manage. ImpreMedia chose Avaya IP Office, Avaya's flagship voice and data communications system for small and medium businesses. According to Bob Mason, chief technology officer, ImpreMedia, IP Office gives his company a better handle on its call center productivity in offices located in three different markets across the country. With IP Office, ImpreMedia is also able to quickly, easily and economically provide its employees in additional, smaller and remote offices with the communications tools they need to do their jobs.

In Los Angeles, employees at La Opinion use a mix of Avaya digital and IP phones. Forty call center agents at the main call center office downtown, or in a small office in the suburbs, handle customers' orders and solicit new business for classified advertisements.

"Our ad agents work together as if they're in one place, and our managers can remotely monitor call traffic on agents' PCs and allocate work to agents who aren't so busy. We now have a better perspective on our operations, and our customer calls are answered faster and more efficiently," Mason said. "Plus, our managers, who actually administer three call centers -- classified ads, accounting and IT -- can monitor all of the centers real-time and proactively reallocate resources to address calling patterns." The Los Angeles contact center uses Avaya call recording software to keep a record of its calls. Third-party software from Computer Instruments, a member of Avaya's DeveloperConnection program, automatically calls prospective customers for ads and then connects the calls to available agents, who then manage the calls.

ImpreMedia also wanted key employees in Los Angeles -- such as those responsible for customer service or sales -- to be productive while mobile. Now, employees with Avaya IP phones can have their incoming calls ring simultaneously on any other phone, including their mobile phones. Employees can now answer calls on the mobile phone, and once they return to their office can continue the conversation on their IP Office phone, accessing all of the system's features, such as hold, conference, transfer, speed dial and other features. "These employees can also send their voice messages to their PCs or PDAs, where they read and respond to the message, even if they're out of the office or on the road, which minimizes lost calls and improves our customer service," Mason said.

ImpreMedia recently also chose IP Office for its El Diario office in the borough of Brooklyn, N.Y. "We were relocating to a new office, and it just made sense to choose IP, since it's saving us money and helping us better serve our clients, and even greater sense to standardize on IP Office," Mason said. "Soon, we plan to network our Los Angeles, Chicago and New York offices, and have four-digit dialing across these locations, so employees can contact each other faster. We also expect to save money on long-distance calls, especially on the huge volume of calls between our two largest newspapers in California and New York."

ImpreMedia also plans to use IP Office's contact center for its Brooklyn office, where one person currently takes calls from customers and routes the call to the appropriate person. "We know we'll see a huge up tick in productivity and customer satisfaction," Mason said. He also plans to save more money by routing calls from Los Angeles to its East coast tabloid, Hoy Nuevo York, through its El Diario office in Brooklyn. "Then, instead of a long distance call, the IP Office in Los Angeles will call our IP Office in Brooklyn, which will call our Hoy office -- and we'll pay for a local call, instead of a long distance call," he said. "Clearly, IP Office is an important element in our plan to reduce our costs and increase our productivity and customer service."

El Diario's team of executives at the publication's new, corporate headquarters in Manhattan has Avaya IP VPN phones that link them to the IP Office at El Diario in Brooklyn. "Some executives have offices in both Brooklyn and Manhattan," Mason said. "With the Avaya IP phones, these managers can log into their phone at either location and get the same secure, reliable access anywhere." A handful of employees who also need to work remotely have the Avaya IP VPN phone at home. The phones connect to IP Office lines and trunks and provide employees all the capabilities they have at their main office. A VPN gateway is not needed at the remote location (only at the main office), which saves the cost and headache of adding more hardware.

ImpreMedia used its Chicago office as the company's test site for IP. In the La Raza office, which migrated to IP Office two years ago, five agents in the classified department use the built-in contact center application of IP Office to answer and make calls to clients. With IP Office, the agents can capture customer information in a group mailbox, and callers can leave messages via phone or a Web-browser interface. Callers can also ask to speak to a live agent or request a callback. These requests pop up on agents' PC screen immediately, which improves customer service.

ImpreMedia's IT staff, which is based in Los Angeles, will soon administer all three IP Office systems across the country, easily performing changes such as re-allocating extensions or changing greetings that customers hear when they call the newspapers.

ImpreMedia's IP Office was configured by Converged Communication Systems, a certified member of Avaya's BusinessPartner program and an Avaya "SMB Expert" reseller. Converged Communication Systems' technical experts recently achieved Avaya Certified Expert (ACE) certification, which is the highest certification for Avaya resellers. Avaya certification validates the knowledge and skills associated with Avaya products and their underlying technologies, which enable professionals to effectively sell, design and implement powerful converged communication solutions.

About Avaya

Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500®, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large. For more information visit the Avaya Web site: http://www.avaya.com.

About Converged Communication Systems

Converged Communication Systems, LLC, is a full end-to-end sales, service, support (installation, additions, upgrades, programming, and training), and in-house maintenance company providing solutions to small and medium sized single site or multiple site businesses. Converged designs, builds, manages, and implements voice and data networks for clients from coast to coast. Focused on the Avaya product line, CCS is an Avaya EXPERT certified partner and is a top partner in the SMB segment. From standard phone systems, to hybrids, and IP systems, Converged Communication Systems has a flexible line of solutions to fit any company. Recognized for a number of awards, achievements, and certifications, CCS' staff of in-house support professionals is fully certified and on-call to assist customers. For more information visit the CCS website: www.convergedsystems.com.

About ImpreMedia

ImpreMedia is the nation's leading Hispanic news and information company, online and in print. ImpreMedia provides advanced multi-platform media solutions for marketers to reach the rapidly growing and influential Hispanic market. Operating 26 online and print properties specifically targeted at the U.S. Hispanic population, ImpreMedia recently announced the launch of the multi-media national Latino web destination, www.impre.com, which combined with the company's print properties, reaches 41% of all U.S. Hispanic adults every month. ImpreMedia is also the nation's largest Hispanic newspaper publisher with publications in the top 10 Hispanic markets, reaching 17 markets in total, which represent 65% of the U.S. Hispanic population. Leading publications include La Opinion in Los Angeles and El Diario La Prensa in New York. For more information, visit their website at: www.impremedia.com.

ImpreMedia portals and publications websites: www.impre.com, www.lavibra.com, www.impreautos.com, www.laopinion.com, www.eldiariony.com, www.hoynyc.com, www.laraza.com, www.laprensafl.com, www.elmensajero.com, www.diariosrumbo.com, www.vistamagazine.com, and www.contigola.com.


Converged Communication Systems, Avaya Host IP Office Training and Education Event | killexams.com real questions and Pass4sure dumps

Converged Communication Systems and Avaya will host an IP Office informational event on September 17 featuring Business Benefits and Admin Training tracks.

Chicago (PRWEB) September 15, 2015

Converged Communication Systems (CCS) and Avaya are hosting an Avaya IP Office & Business Benefits Knowledge Transfer event on Thursday, September 17 from 12 p.m. to 5 p.m. at the Avaya Demo Center at 30 S. Wacker in Chicago. The event – which features two sessions with various training tracks – will give current IP Office customers and those looking to purchase IP Office the opportunity to learn more and get hands-on experience.

During the event, attendees will learn how Avaya IP Office can lower costs and drive business growth by allowing companies to expand from five employees at one location to 1,000 or more workers at an unlimited number of locations. Additionally, the sessions will cover how IP Office allows businesses to connect home and remote workers and gain new features and capabilities such as mobility, video conferencing and a full-fledged sales/customer service center simply by adding software.

“We’re looking forward to showing the attendees how Avaya IP Office can benefit them,” said Steve Melchiorre, CEO of Converged Communication Systems. “We’re very pleased to host the IP Office & Business Benefits Knowledge Transfer event with our valued partner Avaya.”

The event features additional business benefits and admin tracks for individuals who have previously attended IP Office training. Attendees will also get the opportunity to visit the Avaya demo lounges. Matt Furrer will present on behalf of Avaya, and the speakers for CSS include Kevin Rubin, Michael Donis and Jesse Miller.

The first session will take place from noon to 2:45 p.m. and will include lunch, introductions, and six different breakout sessions. The training tracks and breakout sessions will cover topics including small business SEO tips, the benefits of IP Office Server Edition and converting to a full IP (VoIP/SIP) solution, and intelligent business collaboration with Avaya Live and Avaya Video. Event participants will also have the opportunity to attend IP Office Voicemail PRO training, basic IP Office manager administrative training, and a whiteboard session with Avaya experts about building a more redundant voice and data network.

During the second session, which will run from 3 p.m. to 5 p.m., attendees will learn about Web administration with Avaya IP Office R9.1: IP Office IP500v2 Preferred Edition and IP Office Server Edition. The second session will also have training tracks and breakout sessions covering how to do more with IP Office and Voicemail PRO, basic IP Office Voicemail PRO training, and how to provide a better customer experience with basic IP Office and IP Office Contact Center.

Additionally, attendees will have the chance to ask experts about basic IP Office programming and to learn about incorporating Avaya ESNA into business cloud applications. There will also be a breakout session on using one-X Portal and Power User to provide a single interface for office, home, remote and mobile working.

The training costs $399 per attendee, but fees will be waived for the first 15 registrants. Learn more and register for the event here.

About Converged Communication Systems

Converged Communication Systems (CCS) is a nationwide provider of best-in-class IP Telephony solutions and support services for businesses of all sizes. Focusing on industry leading solutions, Converged Communication Systems provides complete telecommunication solutions to meet your simple or complex business needs. They specialize in a full range of solutions including on-premise, hosted / cloud (public or private), and hybrid cloud solutions. Their portfolio includes several brands which enable them to approach their client engagements in an unbiased manner, allowing CCS to be true consultants. In addition, their expertise allows multi-location and remote/home workers to operate more efficiently via VoIP/SIP. For more information, visit http://www.convergedsystems.com.

About Avaya

Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit http://www.avaya.com.

For more information contact:

Lori Bernardino847-440-8608LoriB(at)stratospherenetworks(dot)com

For the original version on PRWeb visit: http://www.prweb.com/releases/2015/09/prweb12956306.htm

- Press releases are a paid service offered by Journal Sentinel, Inc


Avaya Equinox gets online UC and team collaboration for SMBs | killexams.com real questions and Pass4sure dumps

Avaya has added the unified communications client Avaya Equinox to IP Office, the company's telephony system for small and midsize businesses. The vendor also refreshed the user interface of Equinox to incorporate cloud-based team collaboration applications from Zang, marking Avaya's first significant campaign to increase adoption of products from its internal offshoot.

Zang's online applications are a crucial piece of Avaya's strategy to attract more SMBs as it tries to regain profitability following its bankruptcy last year. At the same time, Avaya is nudging its 26 million IP Office users to the cloud by shipping online-only versions of Equinox's team collaboration and online meeting features.

"We're being quite explicit in the midmarket about UC for our customers," said Scott Hanwell, a senior manager of product marketing at Avaya. "Whether they are in the cloud today or whether they are on prem, the UC portion of their solution will come from the cloud."

Avaya is positioning Avaya Equinox to succeed Avaya Communicator and Avaya one-X Mobile as its primary UC and mobility client for businesses of all sizes. The vendor added Equinox to its product line for large enterprises, Avaya Aura, last year.

With the 11.0 release of Avaya IP Office this week, the vendor added support for its Vantage and J-Series desktop phones. It also added a new analytics and reporting tool for businesses, Avaya Chronicle, and a new cloud management system for channel partners, Cloud Operations Manager. 

"Overall, the recent enhancements make Avaya more competitive in the SMB and midmarket space in general, and as a provider of cloud/hosted solutions for partners catering to that customer segment," said Elka Popova, an analyst at Frost & Sullivan.

Avaya Equinox adds team collaboration, online meetings

Avaya launched Equinox more than a year ago as a softphone client for calling and instant messaging, accessible from computer desktops and mobile devices, as well as through web browsers and third-party applications.

The vendor this week launched a new Equinox user interface that incorporates messaging and meetings from Zang Spaces, an online team collaboration service that Avaya and Zang developed to compete against platforms such as Microsoft Teams and Cisco Webex Teams.

The integration will let users access Spaces from Equinox with one click. The Equinox calendar will display upcoming events scheduled in Spaces, for example, but users will still have to toggle to the Spaces web browser to make full use of the platform.  

When Avaya IP Office and Avaya Aura customers download the latest Equinox software, Avaya will suggest they test out the freemium version of Zang Spaces. The vendor is in the process of developing a way to make it easier for channel partners selling Avaya telephony to provision Spaces accounts on behalf of their customers, Hanwell said.

Avaya has also better integrated the softphone client with Equinox Meetings Online, a cloud-based web conferencing platform. Users will now be able to start ad hoc online meetings from Equinox.

The new features should help Avaya compete with platforms such as Microsoft Teams and RingCentral Glip, which also bring together UC and team collaboration, Popova said. "By adding Spaces to Equinox/IP Office, Avaya boosted its value proposition and competitive edge," she said.



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