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300-080 - Troubleshooting Cisco IP Telephony and Video (CTCOLLAB) - BrainDump Information

Vendor Name : Cisco
Exam Code : 300-080
Exam Name : Troubleshooting Cisco IP Telephony and Video (CTCOLLAB)
Questions and Answers : 250 Q & A
Updated On : April 25, 2019
PDF Download Mirror : 300-080 Braindumps
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300-080 Troubleshooting Cisco IP Telephony and Video (CTCOLLAB)

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300-080 exam Dumps Source : Troubleshooting Cisco IP Telephony and Video (CTCOLLAB)

Test Code : 300-080
Test Name : Troubleshooting Cisco IP Telephony and Video (CTCOLLAB)
Vendor Name : Cisco
Q&A : 250 Real Questions

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Cisco Troubleshooting Cisco IP Telephony

Cisco IP Telephony (practising)

Cisco's IP telephony offering has turn into so complicated in such a brief length of time that to learn about it now comprises a two-half, eight-day working towards direction. Delegates can either attend the two constituents as a standalone option (and take the course exam if they choose), or take an additional four lessons and go for the Cisco licensed Voice expert (CCVP) qualification.

world talents is an reliable training accomplice of Cisco, and so closely follows its curriculum. It is likely one of the largest working towards providers for Cisco within the UK, having acquired the previous biggest issuer, Azlan, in March 2006. on account of the acquisition, it boasts quite a number working towards centres throughout the South East, the Midlands and the North.

The course specializes in CallManager (now known as Cisco Unified Communications supervisor), the name-processing software in Cisco's IP telephony offering. Delegates can decide to learn about CallManager version four, the most widely deployed home windows-based version, or version 5, which is Linux-based.

ZDNet.co.uk reviewed the primary a part of the eight-day path and selected to focal point on version four. the first part lasts five days and covers about five-eighths of the content material. Delegates are given dates for the 2d half, which is three days in length, shortly after the conclusion of part one.

LocationWe reviewed this path at world advantage's London practising centre, a busy basement facility in the heart of the city's business district. international expertise additionally teaches the path in its Wakefield, Coventry and Wokingham practising centres.

PrerequisitesGlobal skills means that delegates have already studied for both the Cisco licensed Networking affiliate (CCNA) and Cisco Voice over IP (CVoice) certifications. but, in fact, a couple of years of adventure in both information and voice communications is likely to be adequate.

subject matters coveredCallManager operating equipment, database and helping applications; CallManager deployment options; establishing a call; Cisco telephony endpoints; CallManager configuration; configuring Catalyst switches to deal with voice; configuring Cisco IP Communicator smooth mobilephone; the usage of the majority administration device; configuring gateways and trunks; configuring route plans; configuring hunt companies; implementing category of handle; multi-website deployments; enabling features; configuring CallManager functions; adding video; fine of service; safety; troubleshooting.

DeliveryThis course was delivered via a very an expert tutor who understood Cisco's IP telephony device wholly. He was hardly unable to reply a question and he populated the course with factual titbits, a few of which have been advantageous in functional terms ('be aware that passwords are reset when a CallManager replace is utilized') and a few of that have been just simple enjoyable ('do you know why the MAC handle contains that prefix?'). significantly, he gave universal tips to the class of questions that might seem in the examination.

despite the fact the tutor is completely employed via world talents, he noted that he spends 20 percent of his working time outdoor the classroom in order to sustain-to-date with IP and Cisco technology. His claim gave the impression to be substantiated, as he talked at length about business hobbies and purposeful experiences.

The tutor additionally ran practical workout routines configuring CallManager, which accounted for about 60 p.c of the path's period. every step become certainly described in specific detail in the course notes, with the outcome that little concept changed into required to follow the notes, arguably impeding the getting to know system.

We had only one criticism of the tutor: however he held the delegates' attention admirably, he did, during this reviewer's opinion, fail to wholly have interaction with the delegates in two-approach verbal exchange.

first-rate of aiding materialsDelegates had been supplied with three hefty units of notes masking the tutor's displays and purposeful exercises. These were for probably the most part offered with the aid of Cisco, with small native additions. here's standard practice for a expertise working towards path. Delegates have been additionally provided free ongoing help through email.

cost-addOur judgement on the value of the direction for talents delegates comes with one caveat. Delegates ought to accept as true with the chance that they'll deserve to install an IP telephony offering it is made through Cisco. in terms of configuration, Cisco's IP telephony gadget is significantly different to another dealer's device, and so the course best has gigantic value for Cisco deployments. IT gurus who are planning to installation non-Cisco IP telephony might do superior in picking out some of the many customary IP-telephony lessons on offer from other suppliers.

despite the fact, if the delegate is desiring to set up Cisco package, then the price-add from the eight days is considerable: a massive volume of arms-on knowledge will also be taken away.

Certification and additional opportunitiesDelegates can decide to sit an exam after the conclusion of the direction in the event that they hope, and might then proceed to complete the CCVP if they hope. The different lessons inside the CCVP are all provided with the aid of global competencies. they are: satisfactory of provider; Cisco Voice over IP; Troubleshooting Cisco Unified Communications methods; implementing Cisco Voice Gateways and Gatekeepers.

however a notice of warning: the total fees to attend the entire classes critical for the CCVP will set delegates back a colour over £10,000 — and that's the reason without exam costs or VAT. The certification will also be held for three years earlier than re-testing is required.

college students might then decide to look at for the a lot sought-after certified Cisco Internetwork professional (CCIE) qualification, Cisco's gold standard certification.


How Cisco is enforcing an IP telephone Refresh application

IP telephony has been deployed for over 12 years now within Cisco.  we are invariably in an ongoing method to refresh our older phones with next technology instruments.  It’s no longer handy – it’s a bit like painting the Golden Gate Bridge:  you’re under no circumstances entire.

nowadays we have more than a hundred and fifty,000 actual Cisco IP telephones put in throughout the enterprise with a huge mix of fashions, from the older Cisco 7960 to our most recent, the Cisco 9971, and other new Cisco video endpoints.  The bigger the variety of gadget models we should guide, the superior the complexity. currently we're standardizing on  simplest two fashions (the Cisco 9951 and Cisco 9971) as our normal computer device, and are planning replacements for the essentially 35,000 phones which are eligible for the subsequent circular of our refresh application.

Standardizing on a reduced variety of cell fashions isn’t convenient.  We be aware of that clients select definite mobilephone models because they offer beneficial aspects. whereas we offer standardized mobile fashions, Cisco IT helps departments in settling on and self-funding other Cisco IP cellphone models that greater go well with their business wants.  we are able to deploy and support these non-regular phone models, however actively inspire the utilization of our commonplace choices.

tactics and Priorities for phone alternative

When it comes to in fact changing the historical phones, we follow one of those strategies, in keeping with the needs of each and every web page:

  • send the brand new telephones to employees in my opinion and have them return their old mobilephone after setting up the new one.
  • Host a “mobilephone swap” day onsite, the place we distribute new phones and receive historical telephones.
  • ship a technician to the site to function the phone trade or to change eligible telephones throughout a whole office when it’s multiplied or renovated.
  • New employees acquire one of the vital new common mobile fashions, in line with an internally defined entitlement coverage that helps to handle our machine funds.
  • We also mandatory to make a decision a way to stage the replacement exercise amongst sites: may still we refresh the massive websites first, or beginning with smaller places of work as an alternative? every strategy has its execs and cons, but in the end we determined to delivery with the smaller places so that we might quickly change all phones on smaller Cisco UCM clusters.  additionally, if we encountered complications, they would be less demanding to troubleshoot and we'd have an impact on fewer clients.

    This choice skill that cellphone alternative at our two greatest campuses–San Jose and research Triangle Park–aren't accomplished unless the tail conclusion of our latest refresh cycle.

    The merits of Clearing Out the historic

    When this refresh cycle is comprehensive, we expect to peer huge can charge discount rates and constant user experience due to a more standardized phone model deployment. All telephones can be capable of support the latest characteristic Unified Communications elements and capabilities.

    in the meantime, Cisco will see incremental merits from the telephone refresh program. Any time we clean apartment we get a chance to clear up free ends.  as an example, we are picking out a lot of “stale” phones which are configured within the Cisco UCM database but aren’t plugged in or registered. This always occurs when an worker leaves the business and the phone is taken off that person’s desk, but it surely never gets faraway from the database. We’ve already identified over 30,000 stale mobile appearances  to eradicate globally, which reduces the configuration on our Cisco UCM cluster and makes our lives less demanding.

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    Cisco releases CCVP curriculum, checks for Unified Communications supervisor 6.0

    Cisco Monday up to date the checks and courseware for its Cisco licensed Voice knowledgeable certification to cover its Cisco Unified Communications supervisor 6.0 product. the new checks and courseware can be found now and exchange exams and courseware that supported Cisco Unified CallManager 5.0.

    Cisco will proceed to help and make purchasable checks and courseware for the CCVP certification in keeping with the older Cisco Unified CallManager 4.1 product as consciousness of the "many clients [that] have made large investments round [CallManager 4.1]."

    Candidates of the CCVP certification in keeping with CallManager 5.0 may have except July 26 to pass the examination, says Mary Ng, senior manager of Cisco's unified communications and protection portfolio advertising supervisor.

    Cisco remaining refreshed its CCVP certification in late 2006 when it added the enforcing Voice Gateways and Gatekeepers (GWGK) and Cisco IP Telephony (CIPT) classes and exams. The CIPT courses will remain in the curriculum and tests for both the 4.1 and 6.0 items, however the GWGK route and examination have been merged into the leisure of the courses and exams for the 6.0 platform, Ng explains.

    chiefly, the classes and checks for CallManager 4.1 involve:

    * QoS, examination # 642-642.

    * Cisco VoIP (CVOICE), examination # 642-436.

    * Troubleshooting Cisco Unified Communications programs (TUC), examination #642-426.

    * Cisco IP Telephony four.1, part 1 (CIPT1 four.1) and Cisco IP Telephony four.1, part 2 (CIPT2 4.1), mixture examination # 642-444.

    * enforcing Cisco Voice Gateways and Gatekeepers (GWGK) examination #642-453.

    The classes and tests for Unified Communications manager 6.0 contain:

    * Cisco VoIP (CVOICE), exam # 642-436.

    * Cisco IP Telephony 6.0, part 1 (CIPT1 6.0), examination #642-446.

    * Cisco IP Telephony 6.0, part 2 (CIPT2 6.0), examination #642-456.

    * Troubleshooting Cisco Unified Communications systems (TUC), examination #642-426.

    * QoS, examination # 642-642.

    Cisco says the update is less about gaining knowledge of how the items work and extra about getting to know how to use the product in real-world networks, and this is done by using introducing extra practical and hands-on features to the courseware. despite the fact, a practical aspect might not be protected within the exam, even though Cisco has mentioned prior to now that it will start introducing functional checks to future Cisco certification assessments in a bid to fight examination cheating.

    the brand new courseware will cowl subject matters such as:

    * Single quantity reach and cellular voice access.

    * PSTN, VoIP, signaling protocols, voice gateways, gatekeepers and the Cisco Unified Border element.

    * better dial plans, H.323 and SIP gateways, name Admission manage (CAC) through places and gatekeepers and connections to other sites with VoIP trunks.

    For more discussions in regards to the CCVP certification, see these weblog objects by using Cisco coach and Cisco Subnet blogger Wendell Odom:

    * Is CCVP worth 500 hours to you?

    * Are you placing in the miles to get your Cisco cert?

    * CCVP time and energy – peer survey

    gain knowledge of more about this topic  be a part of the network World communities on fb and LinkedIn to touch upon subject matters that are precise of mind.

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    Troubleshooting Cisco IP Telephony and Video (CTCOLLAB)

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    Best VoIP and Telephony Certifications 2019

    Credit: Redpixel.pl/Shutterstock

    Network convergence, in which a single network supports telephone, video and data communication services, has resulted in immense changes to voice and telephony technologies over past decades.

    Corporate voice and telephony services have transformed from traditional public-switched telephone networks (PSTNs) and private branch exchanges (PBXs) to voice over IP (VoIP) and IP PBXs, often combined with digital fax, videoconferencing, instant messaging and mobile communications. That means VoIP and telephony certifications now focus on digital communications, along with a good mix of IP networking protocols and methods to support such traffic and to maintain service quality.

    In this article, we feature five solid VoIP and telephony certifications from Avaya, Certification Partners, Cisco, Digium (Asterisk) and Microsoft. Unified communications cover a lot of voice and telephony ground, and it adds video and other solutions to the lineup as well.

    Salary is a significant consideration when deciding whether to pursue a VoIP and telephony certification. SimplyHired lists $106,149 as the average salary for a VoIP engineer, although Glassdoor's average for a VoIP engineer is noticeably lower at $83,772. Still, a salary just under $85,000 is a worthwhile goal in the industry, with a good growth path into more senior positions readily attainable.

    To help determine our top five VoIP and telephony certifications, we performed an informal job board survey. That data indicates the number of job posts in which our featured certifications were mentioned on one specific day. The data should give you an idea of the relative popularity of each certification. [Interested in Business Phone Systems? Check out our top picks.]

    Job Board Search Results (in alphabetical order, by certification)

    Certification

    SimplyHired

    Indeed

    LinkedIn Jobs

    Linkup

    Total

    ACIS (Avaya)

    142

    172

    57

    94

    468

    CCNP: Collaboration (Cisco)

    489

    567

    348

    309

    1,713

    CTP (Certification Partners)

    64

    25

    101

    167

    357

    dCAP (Asterisk)

    14

    14

    18

    3

    49

    MCSE: Productivity (Microsoft)

    252

    294

    136

    137

    819

    ACIS: Avaya Certified Implementation Specialist

    Avaya is one of the leading solution providers of business communications and collaboration systems. As a spinoff of Lucent Technologies, itself an offspring of Bell Labs, Avaya's roots are firmly planted in telephony. Certification solution tracks are currently offered in two concentrations: sales and sdesign, and services.

    The Avaya Certified Implementation Specialist (ACIS) certification falls into the Services track and recognizes an individual's ability to install, deploy, test and troubleshoot Avaya products at a beginning to intermediate skill level. Several credentials are available for the ACIS certification:

  • Avaya IP Office Contact Center
  • Avaya CallPilot
  • Avaya Communication Server 1000 for Avaya Aura
  • Avaya Aura Contact Center
  • Avaya Aura Contact Center CCT and Multimedia
  • Avaya Aura Call Center Elite – New
  • Candidates interested in the Sales and Design solution track should check out the Avaya Certified Design Specialist (ACDS), Avaya Professional Design Specialist (APDS) and the Avaya Professional Sales Specialist (APSS) certifications.

    Note: Some Avaya credentials are available only to Avaya partners and associates, while others are open to all takers. See the Avaya Professional Credential Program Overview for details. Individuals not affiliated with a specific organization can create a "non-relationship" account on the Avaya Learning site to purchase a certification exam.

    For most topics, Avaya recommends candidates have two years of experience in relevant technologies plus one more year implementing the core product. Each ACIS certification remains valid for two years.

    ACIS facts and figures

    Certification Name

    Avaya Certified Implementation Specialist (ACIS)

    Prerequisites & Required Courses

    Training recommended. Candidates should check the certification page for individual solution track for details. Training costs vary by solution track, but candidates can expect to pay $1,400 to $3,500 per course. Some tracks recommend multiple courses.Two years of experience in relevant technologies plus one year of experience in implementing the Avaya products recommended.

    Number of Exams

    One or more exams per credential.See the exam and training requirements for each credential. Visit the Credential Program web page, click the ACIS box twice in the Services Credentials category and then click on each ACIS credential listed on the right side of the page.

    Cost per Exam

    Most exams are $125. Exams administered by Pearson VUE or online through the Avaya Learning Center.

    URL

    https://www.avaya-learning.com/lms/#/credentials/credential-program (Services Credentials category)

    Self-Study Materials

     Avaya Learning Partners offer training for each exam; costs range from $1,400 to $3,500 per course.

    CCNP Collaboration: Cisco Certified Network Professional Collaboration

    Cisco remains one of the world’s dominant IP telephony players. Its Collaboration certifications are available at associate, professional and expert levels, where our top-five pick is the mid-level Cisco Certified Network Professional (CCNP).

    The Collaboration certification portfolio is geared toward network professionals and network engineers who work with voice and video, particularly Cisco Collaboration solutions. Targeted skills include configuring and implementing Cisco Collaboration solutions, planning and designing video network collaborations, and maintaining implemented solutions.

    Candidates are required to pass four exams to earn the CCNP Collaboration credential. Training is optional but recommended. Candidates can expect to pay about $3,800 for live classroom or virtual courses.

    Recertification is required every three years for CCNPs. To maintain this credential, holders must pass any current 642-XXX or 300-XXX professional-level exam, any CCIE written exam, any CCDE written or practical exam, or the Cisco Certified Architect (CCAr) interview and board review.

    CCNP collaboration facts and figures

    Certification Name

    Cisco Certified Network Professional Collaboration (CCNP Collaboration)

    Prerequisites & Required Courses

    A valid CCNA Collaboration certification or any Cisco CCIE or CCDE certification. Training recommended but not required.

    Number of Exams

    Four exams:300-070: Implementing Cisco IP Telephony & Video, Part 1 (CIPTV1)300-075: Implementing Cisco IP Telephony & Video, Part 2 (CIPTV2)300-080: Troubleshooting Cisco IP Telephony & Video (CTCOLLAB)300-085: Implementing Cisco Collaboration Application v1.0 (CAPPS)Each exam: 75 minutes in length, 50-75 questions

    Cost per Exam

    $300 per exam, $1,200 total. Exams administered by Pearson VUE.

    URL

    http://www.cisco.com/c/en/us/training-events/training-certifications/certifications/professional/ccnp-collaboration.html

    Self-Study Materials

    Cisco maintains links to the course syllabus, study groups, exam prep materials, practice exams and more on the Cisco Learning Network Collaboration (CCNP) web page. Exam pages also contain links to instructor-led training and e-learning opportunities. Numerous collaboration publications are available through Cisco Press.

    CTP: Certification Partners Convergence Technologies Professional

    The vendor-neutral CTP certification was developed by Certification Partners and the Telecommunications Industry Association (TIA). It’s also endorsed by industry leaders such as Cisco, Avaya, Mitel, Toshiba and Vertical. Many of these leaders either accept the CTP as a stepping stone or prerequisite to their credential programs or recommend the CTP for training and preparation. Certification Partners maintains a complete list of endorsements from telecommunication leaders.

    The CTP requires the successful completion of one exam that focuses on methods, concepts and best practices in the following areas:

  • Data and internet protocol (IP) networking for convergent networks
  • Voice and telephony services, functions, and technologies
  • Convergence technologies
  • Certification Partners also offers the Convergent Network Technologies (CCNT) certification, which aims at professionals who sell and support convergence services, as well as the CIW certifications in networking and security, web technologies and design and development. Candidates interested in working in the field of convergence who do not yet possess the requisite experience are advised to first obtain the CCNT credential and then gain the required experience.

    Certification Partners does not require recertification to maintain the CTP.

    CTP facts and figures

    Certification Name

    Convergence Technologies Professional (CTP)

    Prerequisites & Required Courses

    CCNT recommended or a minimum of 18 to 24 months of experience in all three knowledge domain areas: Data and Internet Protocol Networking for Convergent Networks; Voice and Telephony Services, Functions and Technologies; and Convergence Technologies.Training strongly recommended.

    Number of Exams

    One exam: TT0-201 (administered through CTC Online), 65 questions, 90 minutes, 75 percent required to pass.

    Cost per Exam

    $225

    URL

    http://www.ctpcertified.com/certification

    Self-Study Materials

    CTP training is recommended; five-day instructor-led training, $3,395 (includes study guides and exam voucher). CTP training products are available from the CTP store (student courseware $199).

    dCAP: Digium Certified Asterisk Professional

    Since its humble beginnings as an open source project in 1999, Asterisk has grown exponentially and become a well-recognized and respected framework for communication and conference servers, VoIP gateways and IP PBX systems. Asterisk can be found in more than 170 countries, powering more than 2 million servers worldwide. Per Digium (which maintains Asterisk in conjunction with the Asterisk community), Asterisk runs in most of the Fortune 1000 companies.

    With such widespread popularity, it's only natural that professionals with Asterisk skills are in demand. To meet industry needs, Digium offers several training courses (Asterisk Essentials, Fast Start and Advanced), as well as the Digium Certified Asterisk Professional (dCAP) and Digium Certified Asterisk Administrator (dCAA) certifications.

    The dCAP targets experienced Asterisk professionals. Candidates are expected to possess real-world experience (typically a minimum of three to 24 months), in-depth knowledge of Linux (basic administration, manipulating files and modifying configuration files) and Asterisk experience (installation, Asterisk dial plan format and syntax, use of basic CLI commands and registration of VoIP devices). Other recommended skills include basic programming and scripting languages (Perl, Bash, C and/or C++, for example) and an understanding of VoIP protocols.

    Candidates must pass a two-part exam, which consists of a written exam and a practical lab exam (in which you configure a PBX), to earn the credential. While there are no prerequisites, the Asterisk Advanced training course is highly recommended before attempting the exam.

    Although the Digium website doesn't specify recertification requirements, dCAP certification is granted for a "specific released, stable version of Asterisk."

    dCAP Facts and Figures

    Certification Name

    Digium Certified Asterisk Professional (dCAP)  

    Prerequisites & Required Courses

    None required. Asterisk Advanced training course highly recommended, along with 3 to 24 months of real-world experience, working knowledge of setting up and maintaining an Asterisk server, and familiarity with Asterisk sample configuration files. (Training costs approximately $2,650.)

    Number of Exams

    Two exams (115-question written exam, plus a practical lab exam).

    Cost per Exam

    $510. Prices may vary by geography.

    URL

    www.digium.com/training/asterisk/certifications/dcap

    Self-Study Materials

    Training courses available. Recommended reading: Asterisk: The Definitive Guide, 4th edition, by Russell Bryant, Leif Madsen and Jim Van Meggelen. O'Reilly Media: May 2013. ISBN-13: 978-1-4493-3242-6 ($46.99 for eBook, $54.99 for print version).

    MCSE (Microsoft Certified Solutions Expert): Productivity

    Microsoft rolled out several new MCSE certifications in 2016, including the MCSE: Productivity. Although this certification is geared toward enterprise-grade hybrid and cloud solutions for Microsoft Office, it allows candidates to specialize in any of several Microsoft technologies, including Skype for Business.

    To obtain the MCSE: Productivity credential, candidates must first obtain the Microsoft Certified Solutions Associate (MCSA): Office 365, MCSA: Windows Server 2012 or MCSA Windows Server 2016 certification. Then, they must pass an elective exam from an approved list. Currently, there are eight different exams to choose from. In addition, Microsoft recommends at least three years of experience.

    The MCSE: Productivity credential doesn't expire. However, credential holders are encouraged to re-earn the certification each year by passing another elective exam. Doing so indicates your desire to stay current on technologies and broaden your skillset, and you'll post another entry to your certification transcript.

    MSCE Productivity facts and figures

    Certification Name

    MCSE: Productivity

    Prerequisites & Required Courses

    MCSA: Office 365, MCSA: Windows Server 2012 or MCSA Windows Server 2016 certification.Three or more years of experience recommended

    Number of Exams

    Candidates must pass one of the following exams:Exam 70-345: Designing and Deploying Microsoft Exchange Server 2016Exam 70-339: Managing Microsoft SharePoint Server 2016Exam 70-333: Deploying Enterprise Voice with Skype for Business 2015Exam 70-334: Core Solutions of Microsoft Skype for Business 2015Exam 70-331: Core Solutions of Microsoft SharePoint Server 2013Exam 70-332: Advanced Solutions of Microsoft SharePoint Server 2013Exam 70-341: Core Solutions of Microsoft Exchange Server 2013Exam 70-342: Advanced Solutions of Microsoft Exchange Server 2013

    Cost per Exam

    $165 per exam. Exams administered by Pearson VUE.

    URL

    https://www.microsoft.com/en-us/learning/mcse-productivity-certification.aspx

    Self-Study Materials

    Microsoft Learning provides links to training, practice exams by third-party vendors (including MeasureUp), case studies, exam study groups and more. Links to community support forums and other resources are listed on each exam web page. Microsoft also offers various training options through its Microsoft Official Courses On-Demand (MOC On-Demand) program.

    Beyond the top five: More VoIP and telephony certifications

    The SIP School, a part of Vocale Ltd. in the U.K., offers a range of affordable, vendor-neutral VoIP and SIP certifications, including the SIP School VVoIP Professional (SSVVP). The SSVVP was on our top five list for the last few years but was replaced by the MCSE: Productivity in 2018, owing mainly to interest from employers.

    The ZyXEL Certified Network Professional – VoIP (ZCNP VoIP) is another good certification, which is vendor-specific and therefore geared toward networking professionals who support ZyXEL products.

    3CX offers a certification program for professionals who deploy, manage and support 3CX IP PBX systems. The 3CX credentials are offered in three tiers: basic, intermediate and advanced.

    Lots of community colleges and universities offer network VoIP and telephony courses or certificate programs as well, such as Florida Community College, College of DuPage and Riverland Community College.


    Best Unified Communications Certifications

    Credit: Potapova/Shutterstock

    The need for today's organizations to share information, along with proliferation of high-speed broadband, has driven the global unified communications (UC) market for the past decade, if not longer. UC streamlines communications so that geologically-dispersed employees can interact digitally as if they're in the same office, even if they're located thousands of miles apart.

    Centralized administration also makes UC popular with IT managers because it reduces the time and effort needed to support and secure corporate communications of all kinds. Because of a need for specialized skills to make large-scale UC implementations run their best, top UC vendors offer certifications to buttress and boost workforce capability and quality.

    Simply Hired lists $91,623 as the average salary for a UC engineer's role, with highest salaries reported at $139,737. Glassdoor lists UC salaries as high as $166,000 for senior and UC engineer positions. UC engineer salaries declined slightly from previous years with the average down from $94,354 to $91,623 (a dip of just under three percent). While this dip could just represent normal market fluctuations, it is a trend worth watching because we also observed a slight salary decrease last year.

    We dug into various job boards to see how many UC jobs are available, specifically targeting jobs that called out one or more of our top five certifications: Avaya ACSS, CCIE Collaboration, CCNP Collaboration, IBM Sametime and MCSE: Productivity.

    Job Board Search Results (in Alphabetical Order, by Sponsor)

    Certification

    SimplyHired

    Indeed

    LinkedIn Jobs

    Linkup

    Total

    Avaya ACSS

    51

    69

    35

    49

    155

    CCIE Collaboration

    287

    347

    599

    182

    1,415

    CCNP Collaboration

    407

    562

    924

    287

    2,180

    IBM Sametime

    22

    32

    151

    20

    225

    MCSE Productivity

    238

    286

    3008

    106

    938

    Because new UC technologies continually come to market, UC offers interesting, high-demand job opportunities as companies seek to improve communication and collaboration. However, UC is no easy career path. UC roles require knowledge of several IT areas and technical disciplines. As a result, earning UC certifications often requires multiple exams and credentials.

    The following sections dig into the details for our top five certs, listed in order of sponsor name, not by any planned ranking.

    ACSS: Avaya Certified Solution Specialist

    For IT professionals supporting Avaya products, the ACSS is a must-have credential. The company updated its certification programs in late 2015 and currently offers two separate professional certification tracks:

    Sales and Design – this track offers three credentials:

  • Avaya Professional Sales Specialist (APSS)
  • Avaya Certified Design Specialist (ACDS)
  • Avaya Professional Design Specialist (APDS)
  • Services – this track is aligned with Avaya engagement solutions and products, so you'll see two flavors for some of the certifications depending on which solution track (product or engagement solution) is targeted. Avaya currently offers the following Services credentials:

  • Avaya Support Professional Specialist (ASPS)
  • Avaya Implementation Professional Specialist (AIPS)
  • ACSS: Avaya Certified Solution Specialist (ACSS) (engagement solution) and Avaya Certified Support Specialist (ACSS) (product)
  • ACIS: Avaya Certified Integration Specialist (ACIS) (engagement solutions) and Avaya Certified Implementation Specialist (ACIS) (product)
  • The advanced-level ACSS cert targets more experienced Avaya practitioners both in support specialist and product specialist roles, covering 19 individual credentials. Candidates should possess technical skills sufficient to configure, install and administer Avaya products. Also, they should be well-versed in Avaya product maintenance, and in testing product implementations and troubleshooting issues. Successful candidates typically possess at least two years' direct experience supporting Avaya products and four years working with the chosen Avaya technology. Each certification is valid for two years.

    Requirements to obtain the ACSS certification depend on which credential one chooses to pursue. For information on prerequisite skills, curriculum maps, required training and the number of exams for individual credentials, visit Avaya's credential program webpage. (Click the Services Credentials tab, then click on the ACSS button to view the full Catalog. Additional program information appears in the Avaya Professional Credential Program Overview.)

    ACSS Facts and Figures

    Certification Name

    Avaya Certified Solution Specialist (ACSS)

    Prerequisites & Required Courses

    Minimum of 4 years' experience in the relevant technology plus 2 years' experience supporting the Avaya product. Training is required and available in multiple formats (classroom, virtual classroom and on-demand); depending on solution track. Expect to pay between $3,500 and $4,500 per classroom course, or $1,400 per 16-hour course, and $2,100 per 24-hour course in the virtual classroom or on-demand.

    Number of Exams

    One exam per credential

    Cost of Exam

    $125

    Exams administered by Pearson VUE

    URL

    https://www.avaya-learning.com/lms/#/credentials/credential-program

    Self-Study Materials

    None

    CCCIE Collaboration: Cisco Certified Internetwork Expert Collaboration

    Cisco offers its CCIE Collaboration certification, which identifies expert skills in unified communications, video and telecom. Only the cream of the crop earns the CCIE, and CCIE Collaboration is no exception.

    The expert-level CCIE Collaboration credential recognizes seasoned collaboration and UC architects, as well as voice and video network managers, who design, deploy and troubleshoot enterprise collaboration solutions that are moderately to highly complex. Although the certification requires no prerequisites or specific training, Cisco designed the CCIE Collaboration for individuals with true expertise and lots of relevant experience (three to five years, minimum) with UC solution integration, configuration and troubleshooting.

    Like other CCIE certs, the certification has a written qualification exam and a hands-on lab exam, both of which are rigorous and often take multiple attempts to pass. Cisco includes emerging technologies in its assessments. A great value-add available through the Cisco 360 Learning Program for CCIE Collaboration is remote access to an online environment that contains equipment to practice hands-on for the lab exam.

    CCIE credential holders must recertify every two years or it will be suspended. It's the responsibility of the credential holder to keep track of their individual recertification deadline. You can apply for a one-year extension to complete re-cert requirements, but if you miss that deadline, your certification is lost forever.

    Recertification involves passing a single exam. Currently, acceptable recertification exams include any current CCIE written or lab exam, or a current CCDE written or practical exam. Credential holders may also recertify by passing the Cisco Certified Architect (CCAr) interview and board review. Alternatively, credential holders may recertify through participation in the Cisco Continuing Education Program (CEP). To recertify through the CEP, credential holders must earn 100 continuing education credits, pay a $300 administrative fee, and agree to CEP terms and conditions.

    CCIE Collaboration Facts and Figures

    Certification Name

    Cisco Certified Internetwork Expert (CCIE) Collaboration

    Prerequisites & Required Courses

    No course prerequisites. In-depth understanding of exam topics plus three to five years of job experience recommended.

    Number of Exams

    Two exams: Written qualification exam (Exam 400-051 version 2.0: CCIE Collaboration), 90 to 110 questions, 120 minutes.

    Hands-on lab exam (Version 2.0), 8 hours. 

    Cost of Exam

    Written exam: $450, Exam 400-051Lab exam: $1,600 per attempt

    URL

    https://learningnetwork.cisco.com/community/certifications/ccie_collaboration

    Self-Study Materials

    Written exam: The CCIE written exam website maintains a list of Cisco Press resources, reference and design guides, training, self-assessment tools, and more. Additional self-study resources are available from the Cisco Learning Network Store.CCIE Lab Exam: The Cisco Learning Network maintains a list of self-study resources for the CCIE lab exam.

    CCIE Practice Exam: Udemy offers a practice exam with weekly-updated questions and answers as the final prep for the CCIE.

    CCNP Collaboration: Cisco Certified Network Professional Collaboration

    The intermediate-level CCNP Collaboration recognizes network engineers who are well versed in Cisco Voice and UC devices and applications in enterprise networks.

    Four exams are required to qualify for the CCNP Collaboration credential. A certified candidate designs, implements, configures, manages and troubleshoots Cisco UC applications, networks and devices. Candidates should have in-depth knowledge of all facets of unified networking, including gateways, IP phones, quality of service (QoS), voice, video and presence applications, and utilities for configuring Cisco routers and switches, in addition to one to three years' experience with these technologies.

    Training is recommended but not required. Cisco offers in-depth training courses, both in the classroom and online, for each exam. Depending on the training provider, classroom live and virtual classroom live courses cost approximately $3,795, while online self-paced courses start at about $1,100. Training courses typically last five days.

    The CCNP Collaboration, like all Cisco professional-level certifications, requires recertification every three years. To recertify, you must pass one Cisco exam before your cert's expiration date. Acceptable exams include any current 642-XXX professional-level exam, any 300-XXX professional-level exam, any CCIE written exam, any CCDE written or practical exam, or passing the Cisco Certified Architect (CCAr) interview and board review.

    CCNP Collaboration Facts and Figures IBM Certified System Administrator: Sametime V9.0

    The intermediate-level IBM Sametime administrator credential aims at systems administrators with existing skills and hands-on experience in IBM Sametime 9.0. Candidates must understand architectural considerations when running IBM Sametime within an IBM WebSphere environment. They must also demonstrate their knowledge of Sametime deployment and audio/video configuration within Sametime, along with management, troubleshooting, performance monitoring and optimization techniques.

    The certification requires candidates to pass a 78-question multiple-choice exam, to be completed in no more than 105 minutes. IBM emphasizes the need for hands-on experience before tackling this exam, stating that "direct application of the skills learned cannot be substituted" with any of the self-study materials. The exam measures a candidate's knowledge of task performance rather than memorization of features and functions.

    In addition to the Certified System Administrator credential, IBM also offers two related certifications:

  • IBM Certified Associate – Sametime 9.0: This is an entry-level certification for professionals with knowledge regarding the use and administration of an IBM Sametime environment. Successful candidates should possess a basic understanding of UC concepts, databases, and IBM WebSphere and IBM Domino V9.0 environments.
  • IBM Certified Advanced System Administrator – Sametime 9.0: This is an advanced professional-level credential for system administrators, application, infrastructure and solution architects. It requires an understanding of the WebSphere Application Server Network Deployment and Liberty Profile environments. Candidates must first obtain the Certified System Administrator credential and then pass an additional exam.
  • The IBM Certified System Administrator – IBM Lotus Sametime 8.5 credential is still available for those working in Lotus Sametime 8.5 environments.

    While IBM certifications are evergreen and don't expire, the same cannot be said for technology. Credential holders should plan to move up and recertify on new technology as it becomes available.

    IBM Certified System Administrator – Sametime V9.0 Facts and Figures

    Certification Name

    IBM Certified System Administrator - Sametime V9.0

    Prerequisites

    Basic IBM Sametime administration knowledge plus hands-on experience with IBM Sametime V9.0

    Number of Exams

    One exam: Exam C2040-413: IBM Sametime 9.0 Administration (78 questions, 105 minutes, 52 questions required to pass)

    Cost of Exam

    $200. Exams administered by Pearson VUE.

    URL

    https://www.ibm.com/certify/cert?id=14011704

    Self-Study Materials

    IBM maintains a list of exam objectives, Technotes, product documentation and web resources for the exam.  Also, candidates can purchase a web-based sample/practice exam (number A2040-413 Assessment: IBM Sametime 9.0 Administration) from Pearson VUE for $30.

    MCSE (Microsoft Certified Solutions Expert): Productivity

    The MCSE: Productivity certification targets professionals supporting enterprise-grade hybrid and cloud solutions for Microsoft Office. Key technologies include Microsoft Office 365, Microsoft Office, Exchange, Skype for Business and SharePoint.

    To obtain the MCSE: Productivity credential, candidates must first obtain the Microsoft Certified Solutions Associate (MCSA): Office 365, MCSA: Windows Server 2012 or MCSA Windows Server 2016 certification. Then, they must pass one additional exam from an approved list. Currently, there are eight different exams to choose from. In addition, Microsoft recommends three to four years of experience.

    The Microsoft Certification Program underwent extensive changes in September 2016. Once you earn one of the latest MCSE credentials, you do not have to recertify within three years as was the case in the past. However, by passing an elective exam each calendar year, you add an entry to your transcript that indicates your commitment to staying current on technologies and expanding your skillset.

    MCSE: Productivity Facts and Figures

    Certification Name

    Microsoft Certified Solutions Expert (MCSE): Productivity

    Prerequisites & Required Courses

    MCSA: Office 365, MCSA: Windows Server 2012 or MCSA Windows Server 2016 certificationThree or more years of experience recommended.

    Number of Exams

    Candidates must pass one of the following exams:Exam 70-345: Designing and Deploying Microsoft Exchange Server 2016Exam 70-339: Managing Microsoft SharePoint Server 2016Exam 70-333: Deploying Enterprise Voice with Skype for Business 2015Exam 70-334: Core Solutions of Microsoft Skype for Business 2015Exam 70-331: Core Solutions of Microsoft SharePoint Server 2013Exam 70-332: Advanced Solutions of Microsoft SharePoint Server 2013Exam 70-341: Core Solutions of Microsoft Exchange Server 2013Exam 70-342: Advanced Solutions of Microsoft Exchange Server 2013

    Cost of Exam

    $165 per exam. Exams administered by Pearson VUE.

    URL

    https://www.microsoft.com/en-us/learning/mcse-productivity-certification.aspx

    Self-Study Materials

    Microsoft provides links to training, practice exams by third-party vendors such as Mindhub and MeasureUp, case studies, exam study groups and more. Links to community support forums and other resources are listed on each exam web page. Microsoft also offers various training options through its Microsoft Official Courses On-Demand (MOC On-Demand) program.

    Beyond the top 5: more UC certifications

    The UC certification landscape is not as crowded as the pool of general networking certs or the increasingly popular cloud and mobile credentials, but UC is on the rise nonetheless. In fact, traditional UC is increasingly offered through the cloud, forcing certifications to take on a new flavor to accommodate the latest technologies and techniques.

    In addition to the top five certs covered in this article, many colleges and universities offer courses in unified communications or certificate programs aimed at workforce training. Note that most of those programs incorporate Cisco equipment and applications. Other programs are available, though. We conducted a simple Google search that revealed several interesting choices, including the Information Technology: Network Specialist Concentration at the Pennsylvania College of Technology.

    Another consideration is Mitel Networks. Although the company doesn't offer its own IT career certifications as of this writing, Gartner considers Mitel one of the leaders in the UC market, and the company name appears in job board searches for "unified communications" with great frequency. That means there's an abundance of open positions that call for Mitel experience and/or knowledge. When evaluating UC certifications, and especially certificate programs through colleges or universities, consider if the required skills and knowledge might transfer to a job working with Mitel technology.



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