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3300-1 - Avaya Aura Contact Center Administration(R) - BrainDump Information

Vendor Name : Avaya
Exam Code : 3300-1
Exam Name : Avaya Aura Contact Center Administration(R)
Questions and Answers : 61 Q & A
Updated On : January 22, 2019
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3300-1 exam Dumps Source : Avaya Aura Contact Center Administration(R)

Test Code : 3300-1
Test Name : Avaya Aura Contact Center Administration(R)
Vendor Name : Avaya
Q&A : 61 Real Questions

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Avaya Avaya Aura Contact Center

Contact center solutions Featured Article | killexams.com Real Questions and Pass4sure dumps

may 05, 2014

In a bid to assist mid-measurement organisations handle the needs of their consumer, Avaya currently unveiled Avaya Contact middle choose, the newest addition to its consumer journey management answer. This new offering helps midsize organizations benefit from the multichannel contact core with the Avaya IP workplace platform.

Avaya Contact middle select is the second Avaya contact core answer for IP office that has been brought on account that the starting of the yr.

Avaya Contact middle select is backed by way of the business’s Avaya air of mystery Contact core answer.  This answer offers multichannel guide including voice, email, net chat, SMS and fax; offers assist for native or faraway agents; support for virtualized VMware environments and support for 14 nation languages.

This service makes use of expertise-based routing to place a consumer in contact with the right agent the primary time—an agent with the correct competencies, with entry to comprehensive counsel and the flexibleness to movement seamlessly between channels.

Mark de la Vega, vp, Contact core solutions, Avaya talked about, "customers' needs and expectations do not change conveniently on account of the size of a business. Many midsize groups have the equal consumer adventure aspirations as significant agencies, however with limited supplies. Avaya Contact core choose and Avaya IP office Contact middle deliver the multichannel capabilities, simplicity and affordability they need in a group of solutions developed only for them." 

The company also introduced that the new Avaya Contact core choose may be provided globally in June 2014, through Avaya channel companions. Priced at $18,958, it'll offer 30 voice agent licenses, a multimedia license, and a supervisor license. additionally, extra licenses are available on a per agent groundwork.

Edited via Stefania Viscusi


Avaya air of secrecy Contact core Integrates fb, Twitter | killexams.com Real Questions and Pass4sure dumps

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Avaya "right-Sizes" Contact center options for Midsize organizations | killexams.com Real Questions and Pass4sure dumps

SANTA CLARA, CA--(Marketwired - Apr 29, 2014) -

  • Avaya Contact core select offers commercial enterprise-class multichannel contact middle capabilities constructed for the midsize business
  • Optimized to work with Avaya IP workplace™ Platform
  • Fills the hole for sophisticated client event applied sciences within the turning out to be midmarket
  • Avaya these days announced Avaya Contact core select, the latest addition to its consumer experience administration solutions for midsized businesses. Avaya Contact core select presents refined, multichannel contact middle capabilities with the simplicity necessary with the aid of a midsize firm.

    Midsize corporations are sometimes challenged to give multichannel customer care with applied sciences customarily constructed for better enterprises. Avaya fills the hole in intention-constructed midmarket communications and collaboration options to permit both mid and large firms to equally handle the needs of their most strategic belongings: their purchasers.

    Avaya Contact center choose is the primary of a brand new category of items from Avaya -- enterprise-category options that are optimized for the midmarket and work with the Avaya IP workplace™ Platform. Avaya Contact middle opt for is in keeping with business-leading Avaya air of mystery® Contact center and offers:

  • Multichannel aid - voice, email, web chat, SMS and fax
  • Scalability for 30-250 agents
  • Inbound and preview / modern outbound
  • assist for local or far off agents
  • talents-based mostly routing
  • Supervisors, reporting (actual-time and historical), recording tools
  • aid for virtualized VMware environments
  • guide for G14 nations' languages
  • Avaya Contact middle opt for is anticipated to be generally purchasable globally in June 2014 via Avaya channel companions. Avaya Contact center opt for software starts at $18,958 with 30 voice agent licenses, a multimedia license, and a supervisor license. extra licenses are available on a per agent basis.

    Avaya Contact center opt for is the 2d Avaya contact middle solutions for IP workplace to be introduced on the grounds that the beginning of the year. Avaya IP office Contact center offers multichannel capabilities for five-one hundred agents.

    Led by the flagship Avaya IP workplace Platform, Avaya's midmarket portfolio presents one of the crucial complete portfolios of communique and collaboration options available on the market. in addition to the contact middle options, the portfolio comprises video collaboration, mobility, safety and networking solutions. 

    fees "shoppers' needs and expectations do not trade with no trouble as a result of the dimension of a business. Many midsize businesses have the same client journey aspirations as giant businesses, but with constrained supplies. Avaya Contact middle select and Avaya IP workplace Contact center provide the multichannel capabilities, simplicity and affordability they want in a group of solutions developed only for them."Mark de la Vega, vice president, Contact middle options, Avaya

    further resources Avaya Contact center solutions for Midsize businesses

    Tags: Avaya, Avaya IP office, contact core, consumer service, client journey, multichannel, midmarket, communications, midsize company

    About Avaya Avaya is a world company of enterprise collaboration and communications options, providing unified communications, contact facilities, networking and related capabilities to corporations of all sizes around the globe. For extra assistance please discuss with www.avaya.com.

    definite statements contained in this press liberate are ahead-searching statements. These statements may be identified by the use of forward-searching terminology similar to "count on," "trust," "continue," "may," "estimate," "expect," "intend," "may," "may," "plan," "capabilities," "predict," "should" or "will" or different equivalent terminology. we now have primarily based these ahead-searching statements on our existing expectations, assumptions, estimates and projections. whereas we accept as true with these expectations, assumptions, estimates and projections are least expensive, such forward looking statements are most effective predictions and contain usual and unknown dangers and uncertainties, a lot of that are beyond our manage. These and different critical components may cause our exact results, efficiency or achievements to vary materially from any future effects, performance or achievements expressed or implied by using these forward-searching statements. For an inventory and outline of such dangers and uncertainties, please check with Avaya's filings with the SEC that can be found at www.sec.gov. Avaya disclaims any intention or responsibility to replace or revise any forward-searching statements, no matter if on account of new tips, future pursuits or otherwise.

    comply with Avaya on Twitter, fb, YouTube, LinkedIn, Flickr, and the Avaya connected blog




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    3300-1 exam Dumps Source : Avaya Aura Contact Center Administration(R)

    Test Code : 3300-1
    Test Name : Avaya Aura Contact Center Administration(R)
    Vendor Name : Avaya
    Q&A : 61 Real Questions

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    Calabrio Expands ACD Integrations with Avaya Aura Contact Center | killexams.com real questions and Pass4sure dumps

    May 28, 2014 09:02 ET | Source: Calabrio, Inc.

    MINNEAPOLIS, May 28, 2014 (GLOBE NEWSWIRE) -- via PRWEB - Calabrio, a leading provider of contact center workforce optimization (WFO) and analytics software, today announced continued expansion of its award-winning Calabrio ONE Workforce Optimization Suite in the Avaya marketplace by directly integrating its software with the Avaya Aura Contact Center (AACC), including the Communications Server 1000 platform.

    Calabrio's latest direct integration extends the flexibility, functionality and long-term benefits of its user-centric WFO software to new and existing Avaya Aura Contact Center users, without forcing infrastructure upgrades, like automatic call distributor (ACD) hardware.

    "We are committed to the Avaya community, and believe companies should have a choice in both hardware and software. Our direct software integration with AACC puts customers in control," said Tom Goodmanson, president and chief executive officer of Calabrio. "We pride ourselves on creating WFO software with a flexible and modern architecture that allows us to seamlessly integrate with any ACD."

    Calabrio's direct software integration with the Avaya Aura Contact Center adds to its list of integrations offered, which include the Avaya Aura Call Center Elite on the Communications Manager platform.

    Named a Visionary Vendor for the second consecutive year by Gartner*, Calabrio's integrated WFO suite provides the contact center with a modern, reliable and flexible software platform. Calabrio ONE offers users with a consistent experience and interface across call recording, quality management, workforce management; and speech, text and desktop analytics solutions.

    Calabrio is a gold member of the Avaya DevConnect program; part of the Avaya program since 2008. The Avaya DevConnect program enables businesses to confidently add best-in-class capabilities to their network, speed deployment of new applications and reduce both network complexity and implementation costs.

    A complete list of product announcements, industry accolades and other company news is available in Calabrio's Media Center.

    For more information about Calabrio and Calabrio ONE, visit http://www.calabrio.com.

    About Calabrio, Inc.

    Calabrio, Inc. develops and markets Calabrio ONE®, a comprehensive suite of contact center workforce optimization software that's easy to implement, use and maintain. Calabrio ONE includes call recording, quality assurance, workforce management, speech analytics, desktop analytics and performance-based dashboards and reporting. Calabrio ONE is flexible – providing product bundles and add-ons that make it easy for customers to begin with the right set of applications and features for their business today, then build on their success with new applications and features as their business matures and their needs evolve. Calabrio ONE is built on a modern architecture that allows the contact center to integrate new applications easily, as well as personalize and optimize the desktop toolset for each user – agents, supervisors, managers, knowledge workers and executives. Calabrio is a gold member of the Avaya DevConnect program. Find news and information at http://www.calabrio.com.

    Follow Calabrio on Twitter at: http://www.twitter.com/calabrio

    Calabrio, Calabrio ONE and the Calabrio logo are registered trademarks or trademarks of Calabrio, Inc. All other trademarks mentioned in this document are the property of their respective owners.

    *Gartner, Inc., Magic Quadrant for Contact Center Workforce Optimization, Jim Davies, November 20, 2013. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

    This article was originally distributed on PRWeb. For the original version including any supplementary images or video, visit http://www.prweb.com/releases/2014/05/prweb11888967.htm

    Haberman for Calabrio Tim Nelson +1 612-436-5543

    Avaya UC product overview: Aura Communication Manager | killexams.com real questions and Pass4sure dumps

    Editor's note: This article is part of a buying guide on unified communications. The features in this series describe the evolution of UC, its use cases and the important criteria to consider when buying a UC product. The series also compares the top UC products in the market. This article gives an overview of Avaya UC products.

    Along with Cisco, Microsoft and Mitel, Avaya is positioned in the leaders' quadrant in Gartner's Magic Quadrant for Unified Communications. Avaya's UC product is the Avaya Aura Platform, which includes several UC components designed to add specific functionality to the enterprise communication and collaboration infrastructure, enhancing the UC experience for users of any company size.

    The Avaya UC platform is a flexible and modular solution, integrating voice, data, video, Web communication applications, mobility and many more services.

    Communication Manager provides UC foundation

    The Avaya Aura Communication Manager is a core component of the Avaya UC platform and the foundation for delivering real-time voice, video, messaging, mobility and other UC services.

    The Communication Manager registers and maintains all Session Initiation Protocol (SIP) endpoints, call routing, call queuing, prioritization of voice and video calls and much more. The product also has built-in conferencing and contact center applications -- suitable for companies with call centers and demanding conferencing needs. 

    The Communication Manager offers more than 700 features that are available to all users, no matter where they are working from, including office users and remote users working from home or on the road.

    With this product, SIP and H.323 are fully supported, along with other industry-standard protocols. Connection with PSTN and ISDN services is possible using Avaya's media gateways, such as the Avaya G250. These media gateways work pretty much the same way as most vendors', connecting to the Aura Communication Manager and providing inbound and outbound call routing to PSTN and ISDN services.

    Critical environments can also have a second Communication Manager installed, providing high-availability and uninterruptible service in case the primary server is down. Extending this redundancy model further, in the unfortunate event that both servers are down, users will automatically register to the media gateway -- if available -- and have access to basic telephony services until the servers are restored. 

    The Communication Manager is offered as a standalone hardware application server or a virtualized application. It runs on a Red Hat Enterprise Linux operating system, offering increased reliability, speed and smaller hardware requirements, as opposed to other non-Linux-based systems.

    The Communication Manager can support up to 36,000 endpoints and 24,000 SIP trunks, making it a scalable solution for small to larger enterprises.

    Session Manager controls calls and costs

    The Avaya Aura Session Manager is the core of Avaya's SIP-based architecture, unifying all Avaya UC services. Aura Session Manager integrates with Avaya's Aura Communication Manager, media gateways, messaging services, session border controller, conferencing, contact center and more, creating a centralized infrastructure that helps lower the total cost of ownership and administration costs.

    The Aura platform can fit companies of any size, but seems well-suited for large enterprises with multiple sites and a variety of VoIP equipment.

    Avaya's Aura Session Manager has the unique ability to allow enterprise-wide dial plans across multiple vendor PBX environments. It can create systemwide network routing rules to route calls in a cost-efficient manner using least-cost routing methods, alternative routing, time-of-day routing, toll avoidance and more.

    Session Manager is truly an enterprise product, as it can support up to 250,000 SIP users, 350,000 SIP devices, 300,000 dial patterns, 1,000 SIP domains and many more. It supports connectivity to Cisco, Siemens, Alcatel-Lucent and other third-party PBXs, making it flexible and easy to integrate with existing infrastructure.

    With a tolerance of up to 1,000-millisecond (ms) round-trip delay -- from the source to the destination and back -- it is suitable for almost any network environment, even satellite connections, which typically fluctuate between 600 to 900 ms round-trip delay.

    Presence Services looks to enhance collaboration

    Avaya's Aura Presence Services is an Avaya UC server designed to help users collaborate more effectively by collecting and broadcasting presence information across all users connected to the Aura Platform. Using the presence information, users can see who is busy, away from their desk, on the phone, doesn't want to be disturbed, or simply not available, therefore saving time.

    Aura Presence Services are primarily used to power other Avaya presence and instant messaging clients, adding more value and functionality to them and delivering full UC services. Some application examples include Avaya Communicator (softphone); Avaya Aura Agent Desktop; Avaya one-X Communicator; Avaya one-X Attendant; and Avaya IP phones, such as the 96X0 Series and 96X1 Series.

    One important feature is that Avaya's Aura Presence Services provides full support of both the SIMPLE and XMPP protocols, which means companies can use the presence software of their choice.

    Like most of Avaya's servers, Aura Presence Services runs under the Red Hat Enterprise Linux operating system, though the system requirements are slightly higher. Avaya recommends a 3 GHz Intel Xeon X5670 6-core CPU or better, 32 GB of memory, and around 1 TB hard drive space. The system supports virtualization via the VMware platform and allows up to eight Presence Service nodes to be present at once.

    Each Presence Service node can support up to 16,000 SIP users and H.323 users, while this number can increase to 250,000 SIP and H.323 users with a dual cluster of eight nodes.

    Messaging server converts voicemail to text

    Avaya's Aura Messaging server is another component of the Avaya UC platform. With Aura Messaging, companies can have fast and easy access to messages. Critical new messages can alert employees and help maintain high customer service standards in any type of business.

    Aura Messaging is more than a simple messaging and voicemail server. It carries advanced functions, such as Speech Auto Attendant, which allows callers to say a name instead of entering an extension; Notify Me, which sends text messages and email notification while calling the user; Voice Recognition, which allows users to say names to address voicemail messages; and many more functions.

    Some other neat features include Speech-to-Text, which converts voicemail to text and delivers it to a user's email; Self-Administration so users can manage their options via a provided Web portal; Internet Message Access Protocol support, which allows companies to use their preferred email client; and Avaya one-X Speech, which gives users the power to manage their voice messages, email and calendar via verbal commands.

    Aura Messaging can run on a standalone server or a supported virtualized environment such as VMware. Redundancy is also available using the N+1 redundancy configuration.

    Deployment of Aura Messaging provides two paths: Standard Messaging server where a single server combines the role of an application and storage server, or high storage capacity Messaging server where it serves as a large storage server that can support a larger number of mailboxes.

    Aura Messaging can support up to 20,000 users and 300 ports, depending on the deployment configuration.

    Virtual Application Manager available at no cost

    As with most UC solutions, Avaya's Aura platform and components fully support virtualization to ensure hardware consolidation and minimize hardware investment. However, Avaya also offers its Virtual Application Manager -- a management interface that allows the installation and maintenance of Avaya VMware-powered virtualized applications.

    With the Virtual Application Manager, administrators are now able to install and maintain Avaya virtualized applications (OVA files) without the need for vCenter. The Virtual Application Manager is offered at no additional cost. It's installed with the vSphere client and provides an interface to manage and support the Avaya virtualized applications.

    Avaya's products are available through its website or channel partners. With its range of core add-ons and extensions, the Aura platform can fit companies of any size, but seems well-suited for large enterprises with multiple sites and a variety of VoIP equipment.


    Avaya Positioned as a Leader in the 2016 Gartner Magic Quadrant for Unified Communications for Midsize Enterprises, North America | killexams.com real questions and Pass4sure dumps

    SANTA CLARA, CA--(Marketwired - June 23, 2016) - Avaya, a global leader in business communications software, systems and services, announced today that it is in the Leaders quadrant of the 2016 Gartner Magic Quadrant for Unified Communications for Midsize Enterprises, North America.

    Gartner defines the midmarket as organizations with between 100 and 999 employees and annual revenue of less than $1 billion. In the report, Gartner acknowledges that:

    "Midmarket organizations have unique UC solution requirements that are different from small businesses' or large enterprises' requirements. While midsize businesses have many of the same business objectives as their large-enterprise counterparts (for example, many North America-headquartered organizations have international sites), they operate on a smaller scale and function with fewer IT assets and resources."

    As a result, purchase considerations for midsize enterprises emphasize simplicity in administration, management and use, integration of unified communications with other business applications, mobility, pricing, service and support, and hybrid configurations.

    Avaya Midmarket Solutions reflect the company's understanding of the needs of midsize companies. Available in full or hybrid cloud as well as on premises deployments, the Avaya IP Office Platform is a complete, integrated solution delivering collaboration, mobility, multichannel contact center, networking, security, video, and support services-all from a single source. Flexibility, mobility and simplicity are hallmarks of Avaya Midmarket Solutions, which have significant market traction as demonstrated by more than 550,000 installations globally of the Avaya IP Office Platform.

    In the past year, Avaya has expanded its solutions and support for midsize businesses through:

  • Avaya Midmarket Cloud -- Two flexible solutions that enable customers to update, integrate and migrate unified communications and multi-channel contact center capabilities between cloud, hybrid, and on-premises deployments.
  • Avaya Midmarket Select Program and Select Engagement Packages -- The program is specifically for Avaya Channel Partners, enabling them to offer a set of communications packages tailored to the midmarket at total cost of ownership levels unmatched by other solutions.
  • The acquisition of Esna and launch Avaya Communicator for Web which embeds the capabilities of Avaya IP Office into web-based business applications, such as Salesforce, Office 365 and Google. Avaya Communicator for Web is also available for Avaya Aura for larger enterprises.
  • This is the second consecutive year that Avaya has appeared in the Gartner Magic Quadrant for Unified Communications for Midsize Enterprises. Avaya has also appeared as a Leader in the following Gartner Magic Quadrants:

  • Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide, May 2016: 16 years
  • Gartner Magic Quadrant for Unified Communications, August 2015 (enterprises): 7 years
  • Gartner, Magic Quadrant for Corporate Telephony, October 2015: 13 years
  • Quotes

    "With the most widely deployed midmarket solution in the world, Avaya continues to strengthen our mid market portfolio and extend it to the cloud. We recognize the role that our channel partners play in our success in this segment, and strive to enable them with the solutions, skills and support they need to deliver top-shelf service to their customers. Together, we will maintain and grow our leadership position in the midmarket."--Mark Monday VP/GM UC Platforms for Avaya

    ResourcesGartner, Magic Quadrant for Unified Communications for Midsize Enterprises, North America, May 25, 2016http://www.gartner.com/reprints/avaya?id=1-383BZT3&ct=160526&st=sb

    Gartner Disclaimer

    Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

    About Avaya

    Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premises and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Environment enables third parties to create and customize business applications for competitive advantage. The Avaya fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information please visit www.avaya.com.

    Certain statements contained in this press release may be forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these are reasonable, such forward looking statements involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results to differ materially from any future results expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or obligation to update or revise any forward-looking statements.

    All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners

    Follow Avaya on Twitter, Facebook, YouTube, Flickr, and the Avaya Connected Blog.



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