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3302 - Avaya Contact Center Control Manager Implementation and Maintenance - BrainDump Information

Vendor Name : Avaya
Exam Code : 3302
Exam Name : Avaya Contact Center Control Manager Implementation and Maintenance
Questions and Answers : 70 Q & A
Updated On : January 22, 2019
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3302 exam Dumps Source : Avaya Contact Center Control Manager Implementation and Maintenance

Test Code : 3302
Test Name : Avaya Contact Center Control Manager Implementation and Maintenance
Vendor Name : Avaya
Q&A : 70 Real Questions

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Avaya Avaya Contact Center Control

Ho! Ho! Ho! Avaya once once more Helps NORAD song Santa on Christmas | killexams.com Real Questions and Pass4sure dumps

SANTA CLARA, Calif.--(enterprise WIRE)--Dec 17, 2018--This Christmas, Avaya Holdings Corp. (NYSE: AVYA) is using its industry-main contact center options to aid music Santa’s development and make sure his security as he travels the skies spreading good cheer around the world. The 63rd annual NORAD Tracks Santa, begins December 24 through Christmas Day, December 25, with hundreds of volunteers staffing the NORAD hotline to answer tens of heaps of calls from little ones of all ages monitoring Santa’s growth.

right through the 20-hour length in 2017, greater than 1,500 hotline volunteers answered a checklist 126,103 calls to the NORAD Tracks Santa 1-877 hi-NORAD hotline. The NORAD Tracks Santa website, attainable in eight languages, acquired 18 million friends. 1.5 million individuals asked their Alexa devices “hello, Alexa, the place’s Santa?” and greater than three million americans tracked Santa on the ‘NORAD Tracks Santa Claus’ app.

The mission crucial Avaya client engagement know-how, which helps the North American Aerospace protection Command (NORAD) Operations core at Peterson Air force Base in Colorado Springs, Colo., helps volunteers carefully computer screen Santa’s travels and make sure his safety the use of radar, satellites, planes and ‘Santa Cams’ strategically located global. Volunteers share that information with callers as Santa soars through the evening skies throughout the globe.

The same Avaya govt solutions used by way of NORAD Tracks Santa is also deployed via other government groups. due to this fact, it has been appreciably validated via the branch of defense Joint Interoperability verify Command (JITC) and is certified to be ‘Santa-capable.’ Avaya’s contact middle solutions address thousands and thousands of customer calls, net chats, and texts all over day after day, serving the greatest banks, health systems, airways and executive organizations.

“every click, name, email, and social media post counts in a customer’s adventure and each touch should be met with finished delight no be counted who or where,” said Jerry Dotson, VP, Avaya executive options. “The ability to address interactions throughout loads of platforms makes for happier shoppers and components. every interaction could be a child calling Santa to learn how far away he's, a solider sending holiday greetings to his family or a client calling a bank’s name middle agent to look if a check cleared–All interactions be counted. we're proud to serve so many, together with the NORAD Tracks Santa application.”

“we hope for yet another listing environment yr for NORAD Tracks Santa and a delightful event for each and each caller and volunteer,” spoke of main Mark Lazane, NORAD Tracks Santa application manager. “As we comprehend each call concerns, so we’re satisfied to have Avaya’s relied on expertise behind us guaranteeing that we are able to assist the a whole bunch of thousands of calls and interactions jammed into a short 24 hour length.”

The NORAD Tracks Santa web web page aspects family unit-friendly video games, movies and assistance about Santa. details about Santa’s travels will even be purchasable on December 24 via social media, together with www.youtube.com/noradtrackssanta, https://twitter.com/NoradSanta and https://www.instagram.com/noradtrackssanta—legitimate/ .

The 1-877-hello-NORAD (1-877-446-6723) hotline is scheduled to delivery at 4 a.m. MST on Dec. 24 and end on 12 a.m. MST, Christmas morning.

About Avaya executive options

Avaya government solutions offers communique and collaboration options to guide residents, government personnel and warfighters. With our expertise and professional features crew, agencies can convey the appropriate people in conjunction with the appropriate counsel at the appropriate time. For greater information, seek advice from www.avayagov.com.

About Avaya

organizations are built on the experiences they provide, and each day thousands and thousands of these experiences are built by using Avaya (NYSE: AVYA). For over a hundred years, we’ve enabled corporations all over to win – by using developing clever communications experiences for consumers and personnel. Avaya builds open, converged and innovative solutions to raise and simplify communications and collaboration – within the cloud, on-premise or a hybrid of each. To develop your enterprise, we’re committed to innovation, partnership, and a relentless focal point on what’s next. We’re the know-how company you believe to aid you deliver Experiences that count. consult with us at  www.avaya.com.

Cautionary word regarding forward-looking Statements

This doc contains certain “forward-looking statements.” All statements apart from statements of ancient fact are “ahead-looking” statements for applications of the U.S. federal and state securities laws. These statements could be identified by means of ahead looking terminology reminiscent of "count on," "accept as true with," "proceed," "might," "estimate," "are expecting," "intend," "may additionally," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the terrible thereof or other diversifications thereof or comparable terminology and include, however aren't restricted to, availability and effectiveness of recent products and features. The company has primarily based these forward-searching statements on its latest expectations, assumptions, estimates and projections. whereas the company believes these expectations, assumptions, estimates and projections are good value, such ahead-looking statements are only predictions and involve universal and unknown dangers and uncertainties, lots of which can be past its control. The components are mentioned in the business’s Registration commentary on form 10 filed with the Securities and alternate commission, may cause its specific outcomes, efficiency or achievements to differ materially from any future outcomes, performance or achievements expressed or implied via these ahead-looking statements. For a further listing and outline of such risks and uncertainties, please seek advice from the business’s filings with the SEC that are available at. The business cautions you that the listing of critical elements protected within the business’s SEC filings can also no longer comprise all the fabric components which are crucial to you. in addition, in gentle of these hazards and uncertainties, the concerns said in the ahead-looking statements contained during this document might also not basically ensue. The enterprise undertakes no obligation to publicly replace or revise any ahead-searching statement on account of new guidance, future activities or in any other case, except as otherwise required by way of legislations.

source: Avaya Newsroom

View supply version on businesswire.com:https://www.businesswire.com/news/domestic/20181217005111/en/

CONTACT: For Media Inquiries:

Alex Alias

alalias@avaya.com

key phrase: u.s. NORTH the united states CALIFORNIA

industry key phrase: leisure expertise cyber web TELECOMMUNICATIONS celeb SOCIAL MEDIA COMMUNICATIONS

supply: Avaya

Copyright business Wire 2018.

PUB: 12/17/2018 08:00 AM/DISC: 12/17/2018 08:01 AM

http://www.businesswire.com/information/home/20181217005111/en


Avaya accelerates Collaborative Cloud and speak to middle Portfolios With Acquisition of ITNavigator | killexams.com Real Questions and Pass4sure dumps

SANTA CLARA, CA--(Marketwired - Oct 1, 2013) -

  • Acquisition bolsters Collaborative Cloud (UC/CC) offerings with cloud-primarily based social media monitoring, end-to-conclusion administration and unified reporting
  • Will make stronger and simplify Contact middle options for interaction, adventure and efficiency management
  • solutions support heterogeneous and hybrid Cloud environments in addition to premises-based deployments.
  • Avaya these days announced it has received ITNavigator, a pacesetter in cloud, social media, reporting and administration solutions. The acquisition will bolster Avaya's Contact center solutions for interaction, event and performance administration in addition to extend its Collaborative Cloud portfolio with cloud-based mostly social media, conclusion-to-end administration and unified reporting.

    As organizations are trying to find to raise manufacturer identification via subsequent-technology customer carrier and optimize investments, Avaya is on the forefront of presenting solutions that join the dots right through the provider journey delivered through bendy deployment alternate options. The acquisition of ITNavigator will add key management, reporting, and social media capabilities highlighted via their standard, effortless to use aspects. additionally, the acquisition further enhances Avaya's transformational unified communications and consumer adventure portfolio by means of:

  • Addressing the social media client - ITNavigator's cloud-based social media monitoring and response solution connects to prevalent social networks, together with fb, Twitter and others. ITNavigator's Social Media Gateway (SMG) may also be deployed as a stand-alone cloud or as a hybrid answer integrated with the contact core and complements Avaya's latest social media administration portfolio.
  • expanding precise-time reporting and monitoring tools for Cloud and get in touch with middle ITNavigator's management and performance monitoring equipment merge precise-time updates gathered from a wide latitude of contact center information and key performance warning signs, akin to CRM, billing and other techniques. This end-to-end reporting and monitoring skill can also be deployed via public cloud, hybrid or heterogeneous environments or as a premises-based answer. 
  • Strengthening Cloud, UC and speak to middle administration and administration Capabilities - ITNavigator is the OEM provider of Avaya Contact center manage supervisor, which has been increased into Avaya Collaborative Cloud offers. The acquisition will enable tighter integration of this totally-featured, user-pleasant, conclusion-to-conclusion administration and administration solution throughout Avaya's cloud, unified communications and speak to core portfolios. 
  • centered in 2001, ITNavigator is headquartered in Israel with places of work in Europe as well as enterprise companions in Europe and North the usa. The acquisition closed these days, making the business now a wholly-owned subsidiary of Avaya.

    rates

    "IT and contact center executives and bosses are in want of options that simplify day after day operations and enable them to quickly and easily bring on new capabilities. Our event with ITNavigator -- and maybe extra importantly -- our customers' experience with ITNavigator, has indicated that they deliver a differentiated, handy-to-use set of options that makes the promise of 'next era' contact center, unified communications and cloud-based mostly functions a truth." --Gary E. Barnett, SVP and President, Collaboration, Avaya

    "Our relationship with Avaya has grown in mutual appreciate, and in recent times the boundaries between the two organizations have narrowed as we drove to a common purpose of simplifying sophisticated applied sciences. we are excited to be part of Avaya, a pacesetter in innovation with respect to the Cloud, UC and phone middle and its efforts to enhance its leadership with the addition of ITNavigator's products and know-how."--Arik Shtilman, vp, enterprise development and enterprise Unit supervisor, ITNAVIGATOR

    "The acquisition of ITNavigator's application assets strengthens and augments the already amazing customer adventure administration portfolio Avaya has constructed. The synergies between ITNavigator's utility and Avaya's cloud and get in touch with core portfolio create a comprehensive solution set. ITNavigator's administration and social media applications add depth and improved capabilities to Avaya's offerings within the Hosted market to benefit purchasers who're relocating to Contact middle as a service (CCaaS) options."--David Parry, CTO, TSG (A TeleTech enterprise)

    Tags: Avaya, Lincoln, contact core, client adventure administration, cloud, CCaaS, company collaboration, commercial enterprise, unified communications, social media customer carrier, performance monitoring

    About Avaya: Avaya is a world company of company collaboration and communications software and services, providing unified communications, contact facilities, networking and connected services to agencies of all sizes all over the world. For more assistance please seek advice from www.avaya.com.

    certain statements contained during this press unencumber can be ahead-searching statements. These statements could be identified by way of ahead-looking terminology corresponding to "expect," "agree with," "continue," "might," "estimate," "predict," "intend," "may," "might," "plan," "advantage," "predict," "may still" or "will" or other identical terminology. we've primarily based these ahead-searching statements on our present expectations, assumptions, estimates and projections. whereas we trust these are inexpensive, such forward looking statements contain customary and unknown dangers and uncertainties, a lot of which are beyond our handle. These and different essential elements can cause our exact consequences to differ materially from any future outcomes expressed or implied via these ahead-looking statements. For a listing and outline of such dangers and uncertainties, please discuss with Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or duty to update or revise any forward-looking statements.

    follow Avaya on Twitter, facebook, YouTube, LinkedIn, Flickr, and the Avaya connected blog.


    Avaya Named a frontrunner by Gartner in 2018 Magic Quadrant for Contact center Infrastructure, worldwide | killexams.com Real Questions and Pass4sure dumps

    SANTA CLARA, Calif.--(company WIRE)--

    Avaya Holdings Corp. (AVYA) nowadays announced the business is placed as a pacesetter within the 2018 Gartner Magic Quadrant for Contact core Infrastructure, Worldwide1, marking the 17th time that Avaya has been within the position. agencies within the Leaders quadrant of the Gartner Magic Quadrant are defined as “agencies that execute neatly in opposition t their present imaginative and prescient and are neatly positioned for the next day”.

    “businesses that prioritize the client journey generally demonstrate a higher fee of earnings boom,” mentioned Jim Chirico, president and CEO, Avaya. “the key to guaranteeing a top quality journey during this digital age is to start with a sturdy, bendy infrastructure that allows the business to control all elements of the client event and serves them smartly into the future. groups proceed to depend on Avaya to allow their digital transformation, which is why we believe that no person in our industry has established the background of management, imaginative and prescient and execution that Avaya has completed, highlighted with the aid of this most contemporary focus as leader within the Gartner Magic Quadrant.”

    groups in over 150 international locations all over the world select Avaya contact core solutions to transform their customer carrier and support operations, including Alorica, Eletropaulo, Exelon, Florius, Liberty Mutual, Yanfeng car interior systems and others. Avaya’s finished, end-to-conclusion portfolio helps power digital transformation via presenting the at ease, flexible basis to energy seamless self and assisted provider over any channel, the means to create and combine applications in apartment, from Avaya or different third events, and the workforce management tools to be certain continuous improvement. Avaya believes the portfolio addresses the consumer journey Priorities in 2018 recognized in a Gartner report2:

    “across various CX development initiatives, personalization, Voice of the consumer (VoC), metrics and multichannel-linked tasks could be the optimum priority activities in 2018.”

    Avaya’s flagship contact core offering, Avaya Oceana™, allows omnichannel capabilities for a customized, multi-contact consumer event, a context-rich agent environment and seamless interactions and handoffs between cellular, self, and are living service. Avaya Analytics provides effective, precise-time and historic evaluation and visualization of the customer event. additionally, Avaya Breeze allows for fast building and integration of custom-made or pre-developed functions – referred to as Avaya Snap-Ins – from Avaya and third-celebration developers. Avaya group of workers Optimization options permit agencies to listing the voice of the customer, analyze, and consider employee efficiency and carry coaching to enrich the consumer journey.

    all through the yr, Avaya endured to strengthen its contact core portfolio with a couple of strategic strikes and inventive solutions: offering Avaya Contact core solutions as cloud, hybrid, or on-premises deployments – together with Avaya Oceana; acquiring Spoken Communications for CCaaS for gigantic businesses; announcing the Avaya cellular journey – a special offering that makes it possible for contact centers to identify incoming calls from mobile instruments and optimize the customer experience for the machine; and a strategic partnership with Afiniti to contain behavioral pairing into Avaya contact core routing. furthermore, Avaya Ava – the business’s virtual consumer assistant -- made her debut fitted with herbal language processing, laptop gaining knowledge of, and imaginitive analytics to permit easy consumer engagement via social media and messaging systems.

    The 2018 file on the Magic Quadrant for Contact center Infrastructure, international, evaluated 11 different contact center infrastructure companies on completeness of vision and means to execute. Gartner then positions groups inside one of 4 quadrants: Visionaries, niche avid gamers, Challengers, and Leaders. Gartner defines contact middle infrastructure (“CCI”) as “the products (device, software, and functions) obligatory to operate name centers for telephony aid and phone facilities for multichannel assist. a 3rd deployment choice for CCI is as a core part of consumer engagement facilities, in which functionality is tightly integrated with CRM and social media channels to provide a ‘single view of the customer’ across all touchpoints”.

    Story continues

    1Gartner, “Magic Quadrant for Contact center Infrastructure, worldwide” Drew Kraus, Steve Blood, Simon Harrison, 17 may additionally 2018.

    2Gartner, “consumer experience 2018 Benchmarks: Turning Return on funding Into reality,” Nick Ingelbrecht, Ed Thompson, Olive Huang, Melissa Davis, Julie A. Meyer, 4 might also 2018.

    Gartner Disclaimer

    Gartner does not advise any vendor, product or service depicted in its research publications, and doesn't propose know-how users to choose best those carriers with the highest rankings or other designation. Gartner analysis publications include the opinions of Gartner's research organization and may not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with admire to this analysis, including any warranties of merchantability or health for a specific intention.

    About Avaya

    Avaya (AVYA) enables the mission vital, true-time verbal exchange functions of the world’s most essential operations. as the international chief in providing sophisticated communications experiences, Avaya provides essentially the most comprehensive portfolio of software and functions for contact center and unified communications— offered on premises, in the cloud, or a hybrid. nowadays’s digital world requires communications enablement, and no different company is superior placed to do this than Avaya. For extra information, please talk over with www.avaya.com.

    Cautionary be aware concerning ahead-searching Statements

    This doc contains definite “forward-looking statements.” All statements aside from statements of ancient fact are “forward-searching” statements for functions of the U.S. federal and state securities legal guidelines. These statements could be identified by means of forward looking terminology akin to "anticipate," "agree with," "proceed," "could," "estimate," "are expecting," "intend," "may additionally," "could," “our imaginative and prescient,” "plan," "abilities," "preliminary," "predict," "may still," "will," or “would” or the terrible thereof or other diversifications thereof or comparable terminology and encompass, but are not limited to, anticipated money reductions and statements about increase, trade record and enhanced operational metrics. The business has primarily based these ahead-searching statements on its latest expectations, assumptions, estimates and projections. whereas the enterprise believes these expectations, assumptions, estimates and projections are reasonably-priced, such forward-searching statements are handiest predictions and involve regularly occurring and unknown risks and uncertainties, lots of which might be beyond its control. The components are mentioned within the enterprise’s Registration remark on form 10 filed with the Securities and change fee, may cause its specific effects, efficiency or achievements to vary materially from any future effects, performance or achievements expressed or implied through these ahead-looking statements. For an extra list and description of such dangers and uncertainties, please check with the company’s filings with the SEC that can be found at www.sec.gov. The enterprise cautions you that the listing of essential components blanketed within the business’s SEC filings may also no longer include all of the fabric elements that are crucial to you. in addition, for the reason that these risks and uncertainties, the concerns said in the forward-searching statements contained in this file may additionally not truly happen. The business undertakes no duty to publicly replace or revise any ahead-searching commentary on account of new counsel, future events or otherwise, except as in any other case required through legislations.

    supply: Avaya Newsroom

    All emblems recognized by means of ®, TM, or SM are registered marks, logos, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective homeowners

    View source edition on businesswire.com: https://www.businesswire.com/information/domestic/20180522005527/en/




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    3302 exam Dumps Source : Avaya Contact Center Control Manager Implementation and Maintenance

    Test Code : 3302
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    Avaya Contact Center Control Manager Implementation and Maintenance

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    Avaya Delivers Contact Center as a Service for Midmarket With Google | killexams.com real questions and Pass4sure dumps

    ORLANDO, FL--(Marketwired - Mar 17, 2015) - ENTERPRISE CONNECT CONFERENCE

  • Flexible subscription service from Avaya delivers industry-leading Avaya IP Office™ contact center technology to midmarket companies through the simplicity and reliability of the Google Cloud Platform
  • Complete SaaS solution provides, and helps to secure, a simple and scalable foundation for "anywhere-anytime" customer engagement
  • Contact center operations are moving rapidly into the cloud, as a growing number of businesses embrace the flexibility and simplicity of service subscription models. To assist customers in this transition, Avaya today announced a complete contact center cloud-based solution that delivers IP Office customer engagement technology as a subscription service powered by Google Cloud Platform. Customer Engagement OnAvaya™ Powered by Google Cloud Platform includes a subscription-based license and the Customer Engagement OnAvaya software. Users have the option to simply provision a Chrome device and a headset for rapid and cost-efficient contact center implementation.

    Avaya plans to make the solution available in Spring 2015 in the U.S. to certified Avaya and Google business partners and Google for Work partners authorized by Avaya.

    "Avaya is bringing its customer engagement technology leadership to midmarket companies with an easy-to-use subscription service," said Joe Manuele, senior vice president and general manager, global cloud services, Avaya. "Through the power of Google Cloud Platform, Avaya is providing a simple and scalable foundation that allows customers and partners to deploy contact centers faster, and agents to work from anywhere." 

    WATCH: Joe Manuele talks about the many business benefits, including simplicity, security and scalability, of Customer Engagement OnAvaya Powered by Google Cloud Platform.

    According to Frost and Sullivan, the cloud contact center market is growing at almost twice the rate of premises-based contact center systems (11.6-percent versus 6.1-percent).1 With more IT departments looking for deployment choice and simplicity, and more companies taking advantage of the flexibility of remote and home-based agents, Customer Engagement OnAvaya Powered by Google Cloud Platform can help organizations realize the vision of anytime, anywhere customer service.

    Customer Engagement OnAvaya Powered by Google Cloud Platform extends value to those seeking hosted models and the simple set-up of new agents and supervisors in any location. The service easily scales up to manage peak or seasonal demands. In addition, it supports business continuity and remote agent strategies. Customer service representatives will be able to access the Customer Engagement OnAvaya agent and supervisor desktops with a Google Chrome device and communicate through a WebRTC-enabled interface and headset. The cloud service solution eliminates the need to maintain premises-based contact center infrastructure or to download thick clients on individual agent endpoints, which can provide significant management efficiencies and a highly cost-effective means for fast access to a full suite of technologies needed for real-time responsiveness to customers.

    Avaya provides a full suite of OnAvaya team and customer engagement technologies for simplified integration into partner cloud delivery models. OnAvaya technology provides flexible, cost-effective communications to connect employees, provide better service to customers, increase productivity, and grow your business.

    READ: Craig Lynar, director of segment marketing for Avaya, provides detail on Customer Engage OnAvaya Powered by Google Cloud Platform

    One of the first partners to pilot and offer Customer Engagement OnAvaya Powered by Google Cloud Platform is Lakewood, OH.-based, Onix Networking -- an award-winning Premier Google for Work Technology partner.

    "We continue to see our customers transitioning to cloud-based offerings to speed the implementation of business-critical customer engagement services," said Tony Bianco, president of Onix's Cloud Computing division. "This offer from Avaya, working with Google, eliminates installation complexity and provides us with access to the industry's leading contact center software as a cloud service. We anticipate that customers in a variety of industries will be very excited about this product offering."

    Vegas.com, an online travel agency, provides its office-based and remote call center agents with Customer Engagement OnAvaya Powered by Google Cloud Platform to offer customers full-scale Vegas vacation packages, including air, hotel, shows, outings and tours.

    "Vegas.com has always pushed the envelope and been an early adopter of cutting edge technology," said Dustin Robertson, chief marketing officer, Vegas.com. "We are constantly shape-shifting so we can provide the best customer experience. Customer Engagement OnAvaya Powered by Google Cloud Platform enables us to continue to deliver premium service and support from anywhere at any time."

    About Avaya Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premises and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Environment enables third parties to create and customize business applications for competitive advantage. Avaya's fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information please visit www.avaya.com.

    Certain statements contained in this press release may be forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these are reasonable, such forward looking statements involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results to differ materially from any future results expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or obligation to update or revise any forward-looking statements.

    All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners

    Follow Avaya on Twitter, Facebook, YouTube, LinkedIn, Flickr, and the Avaya Connected Blog.

    1 Frost & Sullivan Report: Cloud Contact Center Market Trends: Movement from Best-of-Breed to Suites


    Calabrio Expands ACD Integrations with Avaya Aura Contact Center | killexams.com real questions and Pass4sure dumps

    May 28, 2014 09:02 ET | Source: Calabrio, Inc.

    MINNEAPOLIS, May 28, 2014 (GLOBE NEWSWIRE) -- via PRWEB - Calabrio, a leading provider of contact center workforce optimization (WFO) and analytics software, today announced continued expansion of its award-winning Calabrio ONE Workforce Optimization Suite in the Avaya marketplace by directly integrating its software with the Avaya Aura Contact Center (AACC), including the Communications Server 1000 platform.

    Calabrio's latest direct integration extends the flexibility, functionality and long-term benefits of its user-centric WFO software to new and existing Avaya Aura Contact Center users, without forcing infrastructure upgrades, like automatic call distributor (ACD) hardware.

    "We are committed to the Avaya community, and believe companies should have a choice in both hardware and software. Our direct software integration with AACC puts customers in control," said Tom Goodmanson, president and chief executive officer of Calabrio. "We pride ourselves on creating WFO software with a flexible and modern architecture that allows us to seamlessly integrate with any ACD."

    Calabrio's direct software integration with the Avaya Aura Contact Center adds to its list of integrations offered, which include the Avaya Aura Call Center Elite on the Communications Manager platform.

    Named a Visionary Vendor for the second consecutive year by Gartner*, Calabrio's integrated WFO suite provides the contact center with a modern, reliable and flexible software platform. Calabrio ONE offers users with a consistent experience and interface across call recording, quality management, workforce management; and speech, text and desktop analytics solutions.

    Calabrio is a gold member of the Avaya DevConnect program; part of the Avaya program since 2008. The Avaya DevConnect program enables businesses to confidently add best-in-class capabilities to their network, speed deployment of new applications and reduce both network complexity and implementation costs.

    A complete list of product announcements, industry accolades and other company news is available in Calabrio's Media Center.

    For more information about Calabrio and Calabrio ONE, visit http://www.calabrio.com.

    About Calabrio, Inc.

    Calabrio, Inc. develops and markets Calabrio ONE®, a comprehensive suite of contact center workforce optimization software that's easy to implement, use and maintain. Calabrio ONE includes call recording, quality assurance, workforce management, speech analytics, desktop analytics and performance-based dashboards and reporting. Calabrio ONE is flexible – providing product bundles and add-ons that make it easy for customers to begin with the right set of applications and features for their business today, then build on their success with new applications and features as their business matures and their needs evolve. Calabrio ONE is built on a modern architecture that allows the contact center to integrate new applications easily, as well as personalize and optimize the desktop toolset for each user – agents, supervisors, managers, knowledge workers and executives. Calabrio is a gold member of the Avaya DevConnect program. Find news and information at http://www.calabrio.com.

    Follow Calabrio on Twitter at: http://www.twitter.com/calabrio

    Calabrio, Calabrio ONE and the Calabrio logo are registered trademarks or trademarks of Calabrio, Inc. All other trademarks mentioned in this document are the property of their respective owners.

    *Gartner, Inc., Magic Quadrant for Contact Center Workforce Optimization, Jim Davies, November 20, 2013. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

    This article was originally distributed on PRWeb. For the original version including any supplementary images or video, visit http://www.prweb.com/releases/2014/05/prweb11888967.htm

    Haberman for Calabrio Tim Nelson +1 612-436-5543

    Avaya's Around-the-Clock, Remote Monitoring and Maintenance Helps Global Agribusiness Company J.R. Simplot Avoid Costly Network Outages | killexams.com real questions and Pass4sure dumps

    o Patented Tools Detect and Resolve Problems Remotely

    o Avaya and BusinessPartner NACR Provide Global Coverage

    BASKING RIDGE, N.J., Aug. 22 -- As a growing agribusiness with branch offices and manufacturing plants that span the globe, the J.R. Simplot Company considers the communication network linking employees, customers and vendors one of its most critical corporate resources. Loss of communications could mean loss of revenue, and most certainly, decreased productivity.

    With only two full-time and one half-time employee supporting communications for more than 10,000 employees, the J.R. Simplot Company relies on Avaya Global Services to proactively detect and resolve issues that could affect its business operations. Avaya Inc. (NYSE:AV) is a leading global provider of business communications applications, systems and services.

    Simplot's network extends from its headquarters in Boise, Idaho to 25 major manufacturing and processing locations linked by Avaya Communication Manager, media servers and gateways(1). Avaya Global Services watches over Simplot's network around the clock using patented Avaya EXPERT Systems(SM) Diagnostic Tools, proactively detecting and resolving issues -- often without the knowledge of the Simplot team -- before they escalate. In fact, as long as Simplot has relied on Avaya Global Services, the company has never experienced a major outage and has not had to call for onsite support.

    "It is good to know that our systems are being watched over 24x7 and that the majority of problems are resolved before I even know about them," said Shana Savell, manager of voice technologies for the J.R. Simplot Company. "Having our systems covered allows me to rest easier. I'm not called at 2 a.m. in the morning to address problems, and we've avoided major alarms or outages. I can even take a vacation now without having to take a laptop along."

    The Avaya Global Services has launched a new Global Command Center model to help customers like the J.R. Simplot Company have continuous network availability, quality service and confidence in their communications systems and applications. In addition to Avaya EXPERT Systems, a single, integrated ticketing system guides customer requirements to the appropriately skilled technical personnel for fast, consistent care and service for global customers. Technical personnel hold a broad range of industry certifications from multiple vendors. Follow-the-sun monitoring ensures any size customer in any geographic region has highly skilled, 'round-the-clock, in-language support.

    Avaya EXPERT Systems are unique in the industry. Using a database of more than 30,000 artificial intelligence algorithms, they detect and resolve more than 600,000 trouble alarms for Avaya customers each year -- 98% of them without a technician's intervention. Avaya EXPERT Systems also proactively measure trunk and processor capacity, check for toll fraud, software and hardware upgrades, identify password lapses and highlight chronic issues that need resolution.

    Avaya statistics show that companies experience 73% fewer outages when their networks are remotely monitored, and as a result, save millions of dollars a year in revenues that otherwise would have been lost. Simplot and other Avaya maintenance customers receive a comprehensive EXPERT View, "While You Were Sleeping," report that details the activity and estimates the revenue that would have been lost if network problems had been allowed to escalate.

    "The report gives me a consolidated view of the value our company receives from our Avaya maintenance contract," Savell said. "Many times you don't think about maintenance until you've had a major failure. But with the EXPERT View report, you can evaluate your maintenance investment against the number of alarms, incidences and actual dispatches."

    In addition to major branch offices and manufacturing plants, Simplot has hundreds of small offices worldwide -- each with a stand-alone communications system. With help from Avaya Global Services and NACR, Avaya's largest global BusinessPartner, Simplot provides these small sites with a single point of contact for systems administration, onsite service, upgrades and deployment of new systems. As a result, Savell says she has been able to grow the company's network without having to build a large internal technical team.

    Simplot's network is backed not only by Avaya EXPERT Systems, but also by more than 9,000 Avaya Global Services experts and 27 network operations and technical support centers located strategically around the globe.

    About Avaya

    Avaya Inc. designs, builds and manages communications networks for more than 1 million businesses worldwide, including over 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet Protocol (IP) telephony systems and communications software applications and services.

    Driving the convergence of voice and data communications with business applications -- and distinguished by comprehensive worldwide services -- Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya website: www.avaya.com/.

    About NACR

    Headquartered in Eagan, Minn., NACR is an Avaya "Diamond Platinum" BusinessPartner with more than 230 employees at 55 locations across the country. One of Avaya's largest and most successful dealers worldwide, NACR provides communications solutions throughout the United States, from design and implementation to service and support. The company represents the entire line of Avaya products.

    (1) Simplot also uses Avaya messaging, videoconferencing and Avaya UnifiedCommunications Center -- an application enabling speech access toemail, calendars and other important information from any telephone --all covered by Avaya Global Services.

    Source: Avaya

    CONTACT:Media Relations:Deb Kline,AvayaTel:+1-908-953-6179klined@avaya.com

    Web site: www.avaya.com/

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