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3302 - Avaya Contact Center Control Manager Implementation and Maintenance - BrainDump Information

Vendor Name : Avaya
Exam Code : 3302
Exam Name : Avaya Contact Center Control Manager Implementation and Maintenance
Questions and Answers : 70 Q & A
Updated On : March 19, 2019
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3302 exam Dumps Source : Avaya Contact Center Control Manager Implementation and Maintenance

Test Code : 3302
Test Name : Avaya Contact Center Control Manager Implementation and Maintenance
Vendor Name : Avaya
Q&A : 70 Real Questions

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Avaya Avaya Contact Center Control

Avaya and the overseas Avaya users group Honor client Innovation Award Recipients at Avaya engage 2019 | killexams.com Real Questions and Pass4sure dumps

AUSTIN, Texas--(business Wire)--Avaya engage®2019-- Avaya Holdings Corp. (NYSE: AVYA) and the overseas Avaya users neighborhood (IAUG) nowadays announced the recipients of their 2019 customer Innovation Awards. The awards have been introduced all through the Avaya interact 2019 person neighborhood conference, the communique and collaboration business’s signature experience bringing collectively valued clientele, know-how and channel companions, business influencers and Avaya leaders.

These awards admire corporations which have applied Avaya client and team of workers engagement options to drastically radically change their enterprise operations and enrich customer provider, worker productiveness, organizational efficiency and their final analysis. This yr’s recipients are:

  • consumer experience Award – C3i options and MarriottWith more than one hundred fifty diverse customers, many among the Fortune 500, C3i solutions is a number one enterprise process outsourcing (BPO) enterprise assisting over 35 million omnichannel interactions annually in 175 international locations by way of its customers’ communications channels of choice. C3i solutions selected Avaya for its flexible, integrated solution set, and the potential so as to add varied channels and resourceful capabilities which streamlined operations, deceased working costs and enhanced end-customers experience.

    “buyers expect to have interaction anywhere, each time, and despite the fact they decide on,” pointed out Michael Dean, CTO, C3i options. “We partnered with Avaya for the adventure and suppleness to drive innovation and carry personalized contact center options to our shoppers and their valued clientele.”

  • emerging technologies Award – ACS TechnologiesSince 1978, ACS applied sciences has developed extraordinary solutions primarily for religion-based mostly companies. today, ACS serves basically 50,000 shoppers. The business selected Avaya IX Digital Contact center solutions to improve client service, construct loyalty and develop revenue via attribute-based mostly alignment of client preferences and ancient interactions, with a projected 35 percent reductions over their outdated solution.

    “With the Avaya IX Digital Contact core platform coupled with Avaya IX Mobility, ACS technologies is in a position to offer a higher degree of consumer provider,” observed Lisa Newell, help programs Integration Analyst, ACS applied sciences. “Matching clients with probably the most certified agent to resolve their problem the first time makes it possible for them to engage on the channel they select and provides an improved journey for the consumer.”

  • team event Award – Scripps HealthScripps health is a nonprofit built-in fitness care delivery system based mostly in San Diego, California. Scripps treats more than 750,000 sufferers yearly during the dedication of 3,000 affiliated physicians and more than 15,000 employees amongst its 5 acute-care hospital campuses, domestic fitness care capabilities, 27 outpatient centers and clinics, and lots of of affiliated medical professional workplaces all through the vicinity. Avaya IX Digital place of work helped streamline operations and increase affected person adventure by using getting patients related with the right healthcare experts sooner and responding to queries with better efficiency – improving the normal affected person event.

    “affected person experience is suitable of mind at Scripps fitness,” referred to Christian Aboujaoude, MBA. CBCP. Senior Director enterprise architecture, Scripps health. “Avaya’s healthcare solutions permit us to streamline communications, both between individuals of our care team and between the care team and the patient permitting us to enrich our enterprise operations while enhancing our affected person journey.”

  • “each year, it’s exciting to be a part of this remarkable possibility to join Avaya in recognizing their valued clientele for the exciting work they are doing,” referred to Marilyn Shuck, President, IAUG. “It’s inspiring to peer how others leverage Avaya options to circulation their groups ahead and bring innovation into their work. alternatives to exhibit these successes and share experiences that can affect individuals globally is one a part of what makes our complete neighborhood so interesting.”

    “it is an honor to exhibit the improvements that these agencies are driving ahead to boost the consumer and body of workers journey inside their businesses,” referred to Dino Di Palma, President, Americas revenue & international money owed, Avaya. “As a frontrunner in digital communications, Avaya strives to give solutions enabling our customers to make every journey as seamless and connected as feasible, so employee collaboration is less complicated and greater productive, and consumer delight is greater. We have a good time the large accomplishments of these vital Avaya valued clientele.”

    About Avaya

    corporations are built on the experiences they provide, and each day millions of those experiences are built by means of Avaya (NYSE:AVYA). For over 100 years, we’ve enabled agencies world wide to win – by means of growing clever communications experiences for clients and employees. Avaya builds open, converged and creative options to increase and simplify communications and collaboration – in the cloud, on-premise or a hybrid of each. To grow your company, we’re dedicated to innovation, partnership, and a relentless focal point on what’s subsequent. We’re the technology enterprise you believe to assist you bring Experiences that count. seek advice from us at www.avaya.com.

    About IAUG

    At 5,200 participants potent, IAUG is among the world’s largest overseas groups for communications technology specialists. it is the primary forum for the world Avaya consumer neighborhood, offering a voice and components for Avaya consumers all over the place.

    Cautionary notice concerning forward-looking Statements

    This document consists of certain “ahead-searching statements.” All statements apart from statements of historical reality are “ahead-searching” statements for functions of the U.S. federal and state securities legal guidelines. These statements may well be recognized by means of forward searching terminology comparable to "assume," "believe," "continue," "may," "estimate," "predict," "intend," "may," "may," “our imaginative and prescient,” "plan," "knowledge," "preliminary," "predict," "should," "will," or “would” or the negative thereof or different diversifications thereof or related terminology and consist of, however don't seem to be restricted to, expected money savings and statements about boom, change record and greater operational metrics. The company has primarily based these ahead-searching statements on its existing expectations, assumptions, estimates and projections. whereas the business believes these expectations, assumptions, estimates and projections are good value, such forward-searching statements are handiest predictions and contain everyday and unknown risks and uncertainties, many of which are past its manage. The factors are discussed within the company’s Registration remark on form 10 filed with the Securities and exchange commission, may cause its genuine results, performance or achievements to vary materially from any future effects, efficiency or achievements expressed or implied by way of these ahead-looking statements. For a further checklist and description of such hazards and uncertainties, please refer to the enterprise’s filings with the SEC that can be found at www.sec.gov. The enterprise cautions you that the checklist of vital factors blanketed in the business’s SEC filings may not contain the entire cloth factors which are critical to you. in addition, considering the fact that these hazards and uncertainties, the concerns said in the ahead-searching statements contained during this record may additionally now not basically ensue. The company undertakes no duty to publicly replace or revise any forward-looking observation because of new assistance, future events or in any other case, except as in any other case required by means of legislation.

    supply: Avaya Newsroom

    All trademarks identified with the aid of ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other emblems are the property of their respective house owners.

    For media inquires:Alex Alias, Avayaalalias@avaya.com

    Colleen Jamieson, IAUGcjamieson@iaug.org

    Avaya speeds up Collaborative Cloud and contact middle Portfolios With Acquisition of ITNavigator | killexams.com Real Questions and Pass4sure dumps

    SANTA CLARA, CA--(Marketwired - Oct 1, 2013) -

  • Acquisition bolsters Collaborative Cloud (UC/CC) offerings with cloud-based social media monitoring, end-to-end administration and unified reporting
  • Will toughen and simplify Contact middle solutions for interaction, event and efficiency administration
  • solutions support heterogeneous and hybrid Cloud environments in addition to premises-based mostly deployments.
  • Avaya these days introduced it has bought ITNavigator, a frontrunner in cloud, social media, reporting and management options. The acquisition will bolster Avaya's Contact core solutions for interplay, event and performance administration as well as extend its Collaborative Cloud portfolio with cloud-based mostly social media, end-to-end administration and unified reporting.

    As organizations are trying to find to bring up brand identity through subsequent-technology consumer carrier and optimize investments, Avaya is on the forefront of proposing options that connect the dots during the provider event delivered via bendy deployment alternate options. The acquisition of ITNavigator will add key management, reporting, and social media capabilities highlighted via their simple, effortless to make use of facets. furthermore, the acquisition additional enhances Avaya's transformational unified communications and client journey portfolio by using:

  • Addressing the social media customer - ITNavigator's cloud-primarily based social media monitoring and response answer connects to frequent social networks, together with fb, Twitter and others. ITNavigator's Social Media Gateway (SMG) can be deployed as a stand-on my own cloud or as a hybrid answer integrated with the contact middle and enhances Avaya's present social media management portfolio.
  • expanding actual-time reporting and monitoring tools for Cloud and speak to core ITNavigator's administration and performance monitoring tools merge actual-time updates gathered from a broad range of contact middle records and key performance warning signs, akin to CRM, billing and other methods. This conclusion-to-conclusion reporting and monitoring potential can also be deployed via public cloud, hybrid or heterogeneous environments or as a premises-primarily based answer. 
  • Strengthening Cloud, UC and phone middle management and administration Capabilities - ITNavigator is the OEM provider of Avaya Contact core control supervisor, which has been accelerated into Avaya Collaborative Cloud presents. The acquisition will enable tighter integration of this completely-featured, user-friendly, conclusion-to-conclusion administration and administration solution throughout Avaya's cloud, unified communications and speak to core portfolios. 
  • founded in 2001, ITNavigator is headquartered in Israel with places of work in Europe in addition to enterprise partners in Europe and North the usa. The acquisition closed nowadays, making the business now a unconditionally-owned subsidiary of Avaya.


    "IT and get in touch with center executives and bosses are in want of solutions that simplify each day operations and allow them to quickly and easily convey on new capabilities. Our event with ITNavigator -- and perhaps more importantly -- our consumers' experience with ITNavigator, has indicated that they deliver a differentiated, easy-to-use set of options that makes the promise of 'subsequent generation' contact core, unified communications and cloud-based applications a fact." --Gary E. Barnett, SVP and President, Collaboration, Avaya

    "Our relationship with Avaya has grown in mutual respect, and in fresh times the boundaries between the two agencies have narrowed as we drove to a typical goal of simplifying refined applied sciences. we're excited to be a part of Avaya, a leader in innovation with recognize to the Cloud, UC and make contact with center and its efforts to increase its leadership with the addition of ITNavigator's products and know-how."--Arik Shtilman, vice president, enterprise building and enterprise Unit supervisor, ITNAVIGATOR

    "The acquisition of ITNavigator's application assets strengthens and augments the already robust consumer adventure management portfolio Avaya has built. The synergies between ITNavigator's application and Avaya's cloud and call core portfolio create a comprehensive solution set. ITNavigator's administration and social media applications add depth and improved capabilities to Avaya's choices in the Hosted market to improvement valued clientele who're looking at relocating to Contact core as a service (CCaaS) solutions."--David Parry, CTO, TSG (A TeleTech business)

    Tags: Avaya, Lincoln, contact middle, customer experience management, cloud, CCaaS, company collaboration, commercial enterprise, unified communications, social media client service, efficiency monitoring

    About Avaya: Avaya is a global company of enterprise collaboration and communications software and features, offering unified communications, contact facilities, networking and linked capabilities to agencies of all sizes around the globe. For greater information please seek advice from www.avaya.com.

    definite statements contained in this press unencumber can be ahead-looking statements. These statements may well be recognized by means of ahead-searching terminology similar to "anticipate," "trust," "proceed," "may," "estimate," "predict," "intend," "might also," "might," "plan," "skills," "predict," "may still" or "will" or different identical terminology. we now have based mostly these ahead-looking statements on our latest expectations, assumptions, estimates and projections. whereas we accept as true with these are cost effective, such ahead looking statements involve commonly used and unknown risks and uncertainties, many of which might be beyond our control. These and different important factors can cause our specific consequences to differ materially from any future effects expressed or implied by way of these ahead-looking statements. For a listing and outline of such hazards and uncertainties, please discuss with Avaya's filings with the SEC that can be found at www.sec.gov. Avaya disclaims any intention or duty to update or revise any forward-searching statements.

    follow Avaya on Twitter, fb, YouTube, LinkedIn, Flickr, and the Avaya connected weblog.

    Avaya Named a pacesetter through Gartner in 2018 Magic Quadrant for Contact center Infrastructure, global | killexams.com Real Questions and Pass4sure dumps

    SANTA CLARA, Calif.--(company WIRE)--

    Avaya Holdings Corp. (AVYA) today introduced the business is positioned as a frontrunner in the 2018 Gartner Magic Quadrant for Contact middle Infrastructure, Worldwide1, marking the seventeenth time that Avaya has been within the place. businesses in the Leaders quadrant of the Gartner Magic Quadrant are described as “businesses that execute neatly towards their latest imaginative and prescient and are smartly placed for the next day”.

    “companies that prioritize the client adventure generally reveal a better price of salary growth,” pointed out Jim Chirico, president and CEO, Avaya. “the key to making certain a quality journey during this digital age is to delivery with a robust, bendy infrastructure that allows for the enterprise to manage all facets of the client journey and serves them well into the long run. corporations continue to depend on Avaya to allow their digital transformation, which is why we suppose that nobody in our trade has tested the heritage of leadership, imaginative and prescient and execution that Avaya has performed, highlighted with the aid of this most fresh focus as chief within the Gartner Magic Quadrant.”

    organizations in over 150 countries around the world choose Avaya contact core solutions to transform their consumer provider and guide operations, together with Alorica, Eletropaulo, Exelon, Florius, Liberty Mutual, Yanfeng automobile indoors systems and others. Avaya’s comprehensive, end-to-conclusion portfolio helps pressure digital transformation via featuring the cozy, flexible foundation to energy seamless self and assisted carrier over any channel, the capability to create and integrate applications in house, from Avaya or different third parties, and the staff management equipment to make sure continuous growth. Avaya believes the portfolio addresses the client journey Priorities in 2018 identified in a Gartner report2:

    “across a variety of CX growth tasks, personalization, Voice of the customer (VoC), metrics and multichannel-linked tasks should be the highest priority actions in 2018.”

    Avaya’s flagship contact center offering, Avaya Oceana™, allows omnichannel capabilities for a customized, multi-touch consumer event, a context-prosperous agent environment and seamless interactions and handoffs between cellular, self, and live service. Avaya Analytics supplies potent, true-time and old analysis and visualization of the client event. moreover, Avaya Breeze allows swift development and integration of personalized or pre-constructed purposes – referred to as Avaya Snap-Ins – from Avaya and third-birthday celebration developers. Avaya body of workers Optimization options allow organizations to listing the voice of the customer, analyze, and consider employee efficiency and carry teaching to increase the consumer adventure.

    all the way through the year, Avaya continued to enhance its contact middle portfolio with a couple of strategic strikes and ingenious options: providing Avaya Contact center solutions as cloud, hybrid, or on-premises deployments – including Avaya Oceana; buying Spoken Communications for CCaaS for big organisations; asserting the Avaya mobile adventure – a different providing that enables contact facilities to identify incoming calls from cell devices and optimize the customer event for the machine; and a strategic partnership with Afiniti to comprise behavioral pairing into Avaya contact middle routing. additionally, Avaya Ava – the company’s virtual customer assistant -- made her debut outfitted with herbal language processing, desktop researching, and imaginitive analytics to allow effortless consumer engagement through social media and messaging systems.

    The 2018 record on the Magic Quadrant for Contact core Infrastructure, international, evaluated eleven distinctive contact center infrastructure vendors on completeness of vision and means to execute. Gartner then positions groups within one in all 4 quadrants: Visionaries, area of interest avid gamers, Challengers, and Leaders. Gartner defines contact core infrastructure (“CCI”) as “the products (gadget, utility, and services) mandatory to function name centers for telephony assist and make contact with facilities for multichannel support. a 3rd deployment alternative for CCI is as a core component of client engagement facilities, through which functionality is tightly integrated with CRM and social media channels to provide a ‘single view of the consumer’ across all touchpoints”.

    Story continues

    1Gartner, “Magic Quadrant for Contact core Infrastructure, worldwide” Drew Kraus, Steve Blood, Simon Harrison, 17 may additionally 2018.

    2Gartner, “customer experience 2018 Benchmarks: Turning Return on funding Into fact,” Nick Ingelbrecht, Ed Thompson, Olive Huang, Melissa Davis, Julie A. Meyer, 4 may 2018.

    Gartner Disclaimer

    Gartner does not endorse any supplier, product or provider depicted in its analysis publications, and doesn't advise technology users to opt for most effective those carriers with the optimum scores or different designation. Gartner research publications encompass the opinions of Gartner's research corporation and should no longer be construed as statements of reality. Gartner disclaims all warranties, expressed or implied, with appreciate to this analysis, including any warranties of merchantability or health for a particular aim.

    About Avaya

    Avaya (AVYA) makes it possible for the mission crucial, true-time communique purposes of the world’s most important operations. as the world leader in supplying superior communications experiences, Avaya provides essentially the most complete portfolio of software and capabilities for contact middle and unified communications— provided on premises, in the cloud, or a hybrid. these days’s digital world requires communications enablement, and no different enterprise is greater placed to do this than Avaya. For extra advice, please talk over with www.avaya.com.

    Cautionary observe related to ahead-looking Statements

    This document consists of definite “forward-looking statements.” All statements other than statements of historic reality are “ahead-searching” statements for applications of the U.S. federal and state securities laws. These statements could be recognized by the use of forward looking terminology akin to "anticipate," "accept as true with," "proceed," "might," "estimate," "predict," "intend," "can also," "could," “our vision,” "plan," "potential," "preliminary," "predict," "should still," "will," or “would” or the bad thereof or other diversifications thereof or comparable terminology and encompass, however don't seem to be constrained to, anticipated cash rate reductions and statements about increase, change listing and superior operational metrics. The enterprise has based these forward-looking statements on its latest expectations, assumptions, estimates and projections. whereas the business believes these expectations, assumptions, estimates and projections are reasonable, such ahead-looking statements are handiest predictions and involve widespread and unknown hazards and uncertainties, many of that are beyond its manage. The elements are mentioned in the company’s Registration observation on kind 10 filed with the Securities and trade commission, may cause its genuine outcomes, efficiency or achievements to vary materially from any future consequences, performance or achievements expressed or implied by means of these forward-searching statements. For an additional checklist and outline of such hazards and uncertainties, please confer with the business’s filings with the SEC that are available at www.sec.gov. The company cautions you that the checklist of critical elements covered in the enterprise’s SEC filings may additionally not contain all the material components which are essential to you. moreover, in view that these dangers and uncertainties, the concerns observed in the ahead-searching statements contained in this report can also now not really take place. The company undertakes no duty to publicly update or revise any ahead-searching commentary because of new information, future events or otherwise, apart from as in any other case required by legislations.

    source: Avaya Newsroom

    All trademarks identified with the aid of ®, TM, or SM are registered marks, emblems, and repair marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners

    View source version on businesswire.com: https://www.businesswire.com/news/home/20180522005527/en/

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    Calabrio Expands ACD Integrations with Avaya Aura Contact Center | killexams.com real questions and Pass4sure dumps

    May 28, 2014 09:02 ET | Source: Calabrio, Inc.

    MINNEAPOLIS, May 28, 2014 (GLOBE NEWSWIRE) -- via PRWEB - Calabrio, a leading provider of contact center workforce optimization (WFO) and analytics software, today announced continued expansion of its award-winning Calabrio ONE Workforce Optimization Suite in the Avaya marketplace by directly integrating its software with the Avaya Aura Contact Center (AACC), including the Communications Server 1000 platform.

    Calabrio's latest direct integration extends the flexibility, functionality and long-term benefits of its user-centric WFO software to new and existing Avaya Aura Contact Center users, without forcing infrastructure upgrades, like automatic call distributor (ACD) hardware.

    "We are committed to the Avaya community, and believe companies should have a choice in both hardware and software. Our direct software integration with AACC puts customers in control," said Tom Goodmanson, president and chief executive officer of Calabrio. "We pride ourselves on creating WFO software with a flexible and modern architecture that allows us to seamlessly integrate with any ACD."

    Calabrio's direct software integration with the Avaya Aura Contact Center adds to its list of integrations offered, which include the Avaya Aura Call Center Elite on the Communications Manager platform.

    Named a Visionary Vendor for the second consecutive year by Gartner*, Calabrio's integrated WFO suite provides the contact center with a modern, reliable and flexible software platform. Calabrio ONE offers users with a consistent experience and interface across call recording, quality management, workforce management; and speech, text and desktop analytics solutions.

    Calabrio is a gold member of the Avaya DevConnect program; part of the Avaya program since 2008. The Avaya DevConnect program enables businesses to confidently add best-in-class capabilities to their network, speed deployment of new applications and reduce both network complexity and implementation costs.

    A complete list of product announcements, industry accolades and other company news is available in Calabrio's Media Center.

    For more information about Calabrio and Calabrio ONE, visit http://www.calabrio.com.

    About Calabrio, Inc.

    Calabrio, Inc. develops and markets Calabrio ONE®, a comprehensive suite of contact center workforce optimization software that's easy to implement, use and maintain. Calabrio ONE includes call recording, quality assurance, workforce management, speech analytics, desktop analytics and performance-based dashboards and reporting. Calabrio ONE is flexible – providing product bundles and add-ons that make it easy for customers to begin with the right set of applications and features for their business today, then build on their success with new applications and features as their business matures and their needs evolve. Calabrio ONE is built on a modern architecture that allows the contact center to integrate new applications easily, as well as personalize and optimize the desktop toolset for each user – agents, supervisors, managers, knowledge workers and executives. Calabrio is a gold member of the Avaya DevConnect program. Find news and information at http://www.calabrio.com.

    Follow Calabrio on Twitter at: http://www.twitter.com/calabrio

    Calabrio, Calabrio ONE and the Calabrio logo are registered trademarks or trademarks of Calabrio, Inc. All other trademarks mentioned in this document are the property of their respective owners.

    *Gartner, Inc., Magic Quadrant for Contact Center Workforce Optimization, Jim Davies, November 20, 2013. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

    This article was originally distributed on PRWeb. For the original version including any supplementary images or video, visit http://www.prweb.com/releases/2014/05/prweb11888967.htm

    Haberman for Calabrio Tim Nelson +1 612-436-5543

    Defense Health Agency Signs Major Agreement With Avaya Government Solutions for UC and Contact Center Solutions | killexams.com real questions and Pass4sure dumps

    Modernization, Harnessing Lean Six Sigma Principles and Avaya Technology, Expected to Yield $1.5 Million in Annual Savings

    SANTA CLARA, CA--(Marketwired - June 13, 2016) - The Defense Health Agency (DHA), a joint, integrated Combat Support Agency that enables the U.S Army, U.S Navy, and U.S. Air Force medical services to provide a medically- ready force in both peacetime and wartime, has signed an agreement with Avaya Government Solutions that will help modernize all points of the DHA's unified communications and contact center architecture, providing superior performance and cost savings. Avaya Government Solutions is a leader in communication and collaboration solutions to support citizens, government employees and warfighters.

    The DHA customer agreement and analytics, which were presented at the International Avaya Users Group (IAUG) last week, projects an annual savings of $1.5 million in FY2017 and beyond. The agreement was made possible by Avaya Government Solutions after conducting an enterprise business analysis, based on Lean Six Sigma principles. The comprehensive metrics were developed as a result of a four-step process of discovery, benchmark, scope improvements, and solution that were critical to determining best deployment and savings.

    Under the terms of the agreement, Avaya Government Solutions will harness its UC, contact center, and SIP technologies to streamline DHA's enterprise conference premise solution, migrate from legacy to SIP trunks at its headquarters, and enhance equipment maintenance. The agreement with Avaya Government Solutions is expected to generate the following benefits:

  • Reduce OPEX spend by 30%+
  • Eliminate CAPEX required to modernize
  • "Self Fund" investments
  • Accelerate deployment UC capabilities
  • Improve employee, site and program collaboration
  • Minimize risk from "end of life" technology
  • Address cyber requirements
  • Quotes

    "Avaya Government Solutions provided us with a strong analysis of our current environment and was able to quickly demonstrate savings on day 1 in our contact center infrastructure. Thanks to Avaya Government Solutions, we can now more efficiently serve our soldiers while the savings more than pay for the investment. We look forward to implementation of the Avaya solution and to their continued support."

  • Mack Wyche, Chief, Telecommunications Branch, DHA
  • "We are proud that our business value analysis, based on Lean Six Sigma principles, clearly demonstrated the superiority of our solution that generated savings immediately. By centralizing the enterprise conferencing solution, the $1.5 million in savings will fully self-fund the upfront capital while immediately improving service for DHA. We welcome an opportunity to help other government agencies wanting superior UC solutions with enhanced service and demonstrated cost savings."

  • Susan Keys, vice president of Avaya Government Solutions
  • About Avaya Government Solutions

    Avaya Government Solutions offers communication and collaboration solutions to support citizens, government employees and warfighters. With our technology and professional services team, agencies can bring the right people together with the right information at the right time. For more information, visit www.avayagov.com.

    About Avaya

    Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premises and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Environment enables third parties to create and customize business applications for competitive advantage. The Avaya fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information please visit www.avaya.com.

    Certain statements contained in this press release may be forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these are reasonable, such forward looking statements involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results to differ materially from any future results expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or obligation to update or revise any forward-looking statements.

    All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners

    Follow Avaya on Twitter, Facebook, YouTube, Flickr, and the Avaya Connected Blog.

    Southwest Airlines Makes Several Leadership Changes | killexams.com real questions and Pass4sure dumps

    Southwest Airlines Co.has announced several Leadership changes at multiple levels of the company.

    vice president Customer Support & Services Chris Wahlenmaier has announced his plans to retire. Wahlenmaier joined Southwest in 1989 and has served in a number of capacities and departments, including in his current role since 2014. Chris served as vice president-Station Operations and vice president Ground Operations, prior to becoming vice president Customer Support and Services.

    With Wahlenmaier's departure, James Ashworth has been promoted to vice president Customer Support & Services. Ashworth joined Southwest from AirTran in 2012, where he served as the General Manager of the Atlanta Call Center prior to joining Southwest as Senior Manager Center Operations in 2012. He most recently served Southwest as Managing Director Customer Support & Services.

    Southwest has promoted Landon Nitschke to Senior vice president Technical Operations. Nitschke oversees the Maintenance Operations and Engineering Departments which plan and care for the airline's fleet of more than 750 aircraft, along with a new department within the Tech Ops organization—Tech Ops Planning &Performance. In his six years at Southwest, Nitschke has led the Tech Ops Department through a number of major initiatives, including the integration of the AirTran fleet into Southwest's and launching the Boeing 737-800 and 737 MAX 8, as well as ongoing efforts such as planning and equipping the airline for Extended Operations, or ETOPS, and implementing a new technology platform and suite of tools for its maintenance manuals and procedures.

    Justin Jones has assumed the role of vice president Tech Ops Planning & Performance. In this role, Jones is responsible for Field Services, Maintenance and Fleet Planning, Maintenance Reliability, Business Intelligence, and Strategic Planning for Technical Operations at Southwest Airlines. Jones most recently served as vice president of Operational Strategy & Performance. He began his Southwest career 17 years ago and has held Leadership positions in Revenue Management and Pricing, and he also has experience in Interactive Marketing and Aircraft Operations.

    Southwest is also promoting Mark Wibben to vice president Engineering and Programs. Wibben will lead the Engineering, Fleet Management, and Maintenance Programs Teams. In this role, Wibben is responsible for the configuration and maintenance program of Southwest's fleet, with the objective of delivering Safe, reliable, and ontime aircraft for the airline's operation. In his seven years at Southwest, Wibben has directed the Engineering and Powerplant program Teams through a multitude of major initiatives including retirement of the 737-300 (Classics), introduction of the LEAP1B engine on the 737 MAX, and building out the Service Engineering organization to better support Aircraft Heavy Maintenance.

    Southwest is also pleased to welcome Kurt Kinder onboard as the airline's vice president Maintenance Operations. As vice president Maintenance Operations, Kinder will be focused on the daily operation and Frontline Teams, including Aircraft Maintenance, Aircraft Appearance, Material Stores, and Maintenance Operations Control. Kinder joins Southwest from Alaska Airlines, where he most recently served as vice president of Maintenance and Engineering. In his role at Alaska, Kinder led approximately 1,000 Employees and oversaw the Safety, compliance, and operational performance of Alaska's fleet of Boeing 737s.

    Erika Linford has announced her decision to leave Southwest, where she serves as vice president Technology—Commercial Portfolio, as her family is relocating to the California Bay Area. Linford joined Southwest in 2011 as a Director in Technology, supporting Network Planning & Revenue Management. She was then promoted to Sr. Director, Technology where she led the Office of the CIO (OCIO). In May 2016, Linford transitioned to Sr. Director, BTS - Customer within Corporate Delivery supporting Call Center Teams, including Customer Support & Services and Customer Relations, as well as our Customer-facing Teams in Ground Operations.

    Lauren Woods has been promoted to Managing Director Technology—Enterprise Data & Platforms. In her new role, Woods will help support our Multi-Year Plan initiative with a focus on building out the transformative enterprise data and platforms component, as well as supporting the rollout of the Company's IT operating model. Woods joined Southwest in 2010 and has served in progressive Leadership capacities across different Teams within Southwest's Technology Department. Woods most recently served as Senior Director of Aircraft Operations within Southwest Airlines' Technology Department. In this role, Lauren served as the key program and delivery lead for the Company's Aircraft Operations applications.

    Michael Simmons has been promoted to Managing Director Technology—Chief Information Security Officer. Simmons will continue to be responsible for all aspects of cybersecurity across Southwest's facilities, airports, and aircraft, comprising of security engineering, security operations, incident response, threat intelligence, risk and compliance, and security software development. Simmons joined Southwest in 2016, and he previously had leadership accountability for cybersecurity, IT strategy and enterprise architecture, IT maintenance and support, and IT service management where he helped lead a multi-year department-wide transformation initiative to better align information technology with the business to deliver strategic initiatives.

    Jim Dayton has been promoted to vice president Technology—Air & Technical Operations. Dayton has been leading our Air Operations Technology Teams since 2017, and recently expanded his scope by assuming leadership over our Technical Operations Technologies Teams. Dayton joined Southwest in 2012 as a Senior Manager and Program Lead for Operations Recovery, where he led the delivery of several projects to improve operational reliability and communications to Customers during irregular operations. Also during his time at Southwest, he supported Revenue Management and Network Planning. Most recently, he served as Technology Delivery Lead for Southwest's successful launch of the new reservations system implementation.

    Katherine Findlay has announced her retirement after 25 years of service, currently serving as vice president Internal Audit. Findlay began her career at Southwest in 1993 in the Internal Audit group before moving into the Finance organization as Director of Maintenance Finance & Budgets. Prior to returning to the Company's Internal Audit Department in 2010, she served as the Senior Director of Maintenance Services where she oversaw the Company's outsourced maintenance activity, Maintenance Training, and the Materials workgroup in Maintenance & Engineering.

    With Findlay's departure, Southwest is promoting Colleen Russell to Managing Director Internal Audit. In her new role, Russell will be responsible for establishing and directing Internal Audit programs and procedures, providing strategic and tactical leadership of audit plan development, and monitoring of accounting, financial, operational, and IT controls. She most recently served as Senior Director Performance and Projects role in Ground Operations. She's also held Leadership positions in Finance and Internal Audit.

    Angela Marano has been promoted to Managing Director Business Transformation. Marano is responsible for providing a variety of services to the organization that help identify and enable business transformation opportunities, including continuous improvement, automation, data science, and innovation. Marano has been with Southwest for more than 20 years and has held a variety of roles across both Technology and Corporate Strategy & Innovation Teams. She has led enterprise strategic initiatives across multiple aspects of the business including Customer Experience, recovery from irregular operations, low-cost leadership, and enterprise mobility.

    Ryan Green has been promoted to Senior vice president and Chief Marketing Officer. Green oversees and provides direction on a wide variety of areas that are important elements of growing our brand and driving revenue, including the Company's brand health and advertising and media efforts, our loyalty program and ancillary revenue development, and the digital strategy for Southwest.com and our mobile channels. Green is promoted from vice president and Chief Marketing Officer, where he has expanded his scope of responsibility in driving our Customer Experience efforts across the Company over the last several years.

    "I want to thank Katherine, Chris, and Erika for the many contributions to the cause that is Southwest Airlines," said Southwest Chairman and CEO Gary Kelly. "I also want to welcome Kurt into the Southwest Family—we are lucky to have him. We have the strongest Leadership bench we've ever had, and I'm thrilled to have so many capable Leaders to step into their new roles to continue to build and strengthen Southwest to ensure our continued success for decades to come."   

    (Source: Southwest news release. Image from file)

    FMI: www.southwest.com

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