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3306 - Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance - BrainDump Information

Vendor Name : Avaya
Exam Code : 3306
Exam Name : Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance
Questions and Answers : 65 Q & A
Updated On : October 19, 2018
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3306 exam Dumps Source : Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance

Test Code : 3306
Test Name : Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance
Vendor Name : Avaya
Q&A : 65 Real Questions

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Avaya Avaya Contact Recording and

Avaya to reveal AI and Biometrics Enabled Communications options for better client & worker Experiences | killexams.com Real Questions and Pass4sure dumps

At GITEX, Avaya will show integration of AI-improved applied sciences, including biometrics and precise-time sentiment analysis to its communique structures, enabling organizations to raise voice as a key user interface for richer, more seamless, comfy consumer and employee experiences.

Dubai, United Arab Emirates- 11th October, 2018- At GITEX, Avaya protecting Corp. (NYSE: AVYA) will exhibit integration of AI-more suitable applied sciences, including biometrics and actual-time sentiment evaluation to its communication platforms, enabling groups to bring up voice as a key consumer interface for richer, more seamless, comfy customer and employee experiences.

pushed by means of the growing purchaser demand for greater intuitive experiences and advantageous consequences, companies are being forced to reimagine their method to customer and worker engagement. A recent Avaya survey of more than 8,000 patrons found that over 70 p.c decide upon contacting consumer services by telephone and believe it's the most positive means of getting the most efficient answer. on the identical time, there is a growing physique of proof that suggests increasing consumer acceptance and demand for digital technologies like chatbots and biometrics, and research indicates that 25 p.c of interactions with these applied sciences may be conversational.

“Voice is still the cornerstone of client provider, and there is a transparent probability for its extended application to enrich client journeys,” spoke of Chris McGugan, Avaya senior vice president of options and expertise. “through our place as the main provider of business communications solutions, and our customer-centric method to innovation, we have been embracing new and wonderful applied sciences that permit us to with ease address these altering client preferences and bring voice as a more potent person interface, for each valued clientele and personnel.”

As a champion of the API financial system, Avaya has embraced opening its Oceana and Equinox platform building capabilities for Unified Communications and get in touch with centers, expanding the breadth and capabilities its utility building package. This contains ecosystem partners and interior developers incorporating conversational AI, herbal language processing, analytics and cognitive desktop gaining knowledge of—to enhance the capabilities of Avaya options and merging UC and CC for a extra related enterprise journey.

For groups to reside principal, it is primary they put money into applied sciences that allow them to serve shoppers how, when, and where these consumers selected to interact with the organization. seeking to encourage GITEX company with concepts that lead to seamless, intuitive and intelligent engagement throughout digital and human contact elements, Avaya’s Oceana use instances, established on the company’s GITEX stand, encompass conversational IVR for biometrics integration, sentiment-primarily based routing of calls—permitting shoppers to make inquiries and receive an instantaneous regarded response both on customized digital channels from the most competent carrier agent or lower back workplace skilled by means of a context wealthy personalized journey.

With expanding numbers of millennials and digital-natives within the body of workers, businesses must empower these people to connect and collaborate seamlessly with purchasers and fellow employees via their favourite channels, irrespective of their vicinity, gadget, and verbal exchange channel. friends to GITEX (Dubai, October 14- 18) will have the option to peer how Avaya is enriching its Equinox Unified Communications platform by way of integrating cognitive functions from companies reminiscent of Microsoft and Google to carry voice-enabled digital assistants for the business. Demonstrating two factor BioID authentication by means of facial & voice biometrics, contextual transcription and true time translation with intent attention, that serves as a personalized assistant to each and every employee, improving their productivity and lengthening job pride.

“for most of us, voice is the fundamental mode for communicating our options and expressing our feelings with others―our families, chums, co-laborers. Gartner means that there might be as many as 4 billion digital assistants via 2022, and if this number is any indication of patrons’ choice for voice-based mostly engagement, it would be fair to count on that they might decide upon voice to talk with businesses as well,” noted McGugan.

“groups that admire this and embrace voice-enabled technologies can expect marked improvements in client loyalty and delight. As Avaya appears to pioneer new and enriched engagement experiences, we are supplying wholly new approaches for voice to be intuitively leveraged throughout all contact points,” he concluded.

About Avaya Avaya is a worldwide leader in digital communications application, services and gadgets for organizations of all sizes. Our open, intelligent and customizable solutions for contact facilities and unified communications offer the pliability of Cloud, on-premises and hybrid deployments. Avaya shapes clever connections and creates seamless verbal exchange experiences for our shoppers, and their valued clientele. Our knowledgeable planning, assist and management services teams assist optimize solutions, for tremendously legitimate and effective deployments. Avaya Holdings Corp. is traded on the NYSE beneath the ticker AVYA. For extra information, please visit www.avaya.com

Cautionary be aware involving forward-searching Statements This document carries certain “forward-looking statements.” All statements other than statements of old fact are “ahead-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward searching terminology comparable to "anticipate," "believe," "proceed," "could," "estimate," "are expecting," "intend," "may also," "may," “our vision,” "plan," "expertise," "preliminary," "predict," "should still," "will," or “would” or the terrible thereof or other adaptations thereof or similar terminology and consist of, however are not limited to, availability and effectiveness of recent products and contours. The enterprise has based these forward-searching statements on its existing expectations, assumptions, estimates and projections. while the enterprise believes these expectations, assumptions, estimates and projections are least expensive, such ahead-looking statements are only predictions and contain everyday and unknown dangers and uncertainties, lots of that are past its control. The factors are mentioned within the business’s Registration observation on form 10 filed with the Securities and exchange commission, can cause its specific results, efficiency or achievements to vary materially from any future results, efficiency or achievements expressed or implied by using these forward-looking statements. For an additional checklist and outline of such risks and uncertainties, please check with the enterprise’s filings with the SEC that can be found at www.sec.gov. The business cautions you that the checklist of critical components protected in the business’s SEC filings might also not contain all the fabric factors which are important to you. in addition, in gentle of these hazards and uncertainties, the matters talked about within the ahead-searching statements contained in this record may also now not basically turn up. The business undertakes no duty to publicly replace or revise any ahead-looking remark as a result of new information, future movements or in any other case, except as otherwise required through legislations.


Versadial solutions Now suitable with Avaya H.323, Avaya Nortel Unistim, and Panasonic Mgcp Voip cellphone options | killexams.com Real Questions and Pass4sure dumps

Irvine, CA -- (SBWIRE) -- 02/03/2017 -- Versadial solutions, an business main name recording answer issuer, has introduced aid for Avaya H.323, Avaya Nortel UNIStim, and Panasonic MGCP signaling.

Most VoIP recording options require integration with PBX CTI or SMDR to capture details corresponding to caller identification, dialed number, extension, and course of the call. With the addition of direct compatibility of the Avaya and Panasonic protocols for VoIP, these name details are captured directly from the signaling.

"With SMDR integration for call recording options, there is always the possibility that name particulars are misplaced because of delays within the verbal exchange with the PBX and the recorder or other elements." stated Adam Otterbein, guide Engineer at Versadial options. "by means of without delay capturing from the sign, we drastically reduce the probabilities of missing these particulars."

UNIStim (or Unified Networks IP Stimulus) is a Telecommunications protocol developed by using Nortel (now bought by means of Avaya) for IP telephones. however, Avaya H.323 is an Avaya particular taste of H.323 Telecommunications protocol.

Tighter integration and compatibility with the principal PBX producers seems to be a precedence for Versadial solutions. A recent improve protected full compatibility with ShoreTel VoIP and their ShoreTel MGCP signaling protocol.

About Versadial SolutionsEstablished in 1994, Versadial has been providing name recording options for over twenty years. Our name recording utility is least expensive, respectable, easy and intuitive. Our purpose and fervour is to create, design, and boost a name recording gadget that matches the wants of our valued clientele.

Corey TolmasoffVersadial Solutions949-457-0650pr@versadial.com


Avaya Invests in Cogito, Deepening Partnership to raise customer experience via Joint development | killexams.com Real Questions and Pass4sure dumps

SANTA CLARA, Calif. & BOSTON--(company WIRE)--

Avaya Holdings Corp. (AVYA) these days introduced its investment in Cogito, a pacesetter in AI for emotional intelligence that permits companies to experience human conduct and e-book name middle brokers to raise productiveness and consumer experience. Cogito is a founding member of Avaya’s A.I.join developer ecosystem. both organizations additionally announced the acceleration of their joint development work to integrate Cogito’s AI with Avaya’s trade-leading Contact middle options.

For agencies to succeed sooner or later, they ought to embody transformation nowadays. Behavioral analytics, suggestions and desktop gaining knowledge of offer gigantic opportunities to handle lots of the complexities and considerations agencies face in supplying an most beneficial consumer adventure. Leveraging AI to augment the emotional intelligence of consumer-dealing with agents and generate actionable consequences can exchange each interaction a corporation has with its shoppers.

“Cogito has been a valued member of our open and agile A.I.join ecosystem, and making this strategic investment in the company, combined with deepening our joint construction on AI, will support radically change the client journey, bringing superior human communication and connection to a tons broader market,” talked about Laurent Philonenko, Avaya Senior vp, Innovation. “Avaya continues to invest in new options and companions to provide elevated cost to shoppers through transformative innovation.”

“Cogito and Avaya have a proven tune record of collectively offering valuable innovation to the enterprise,” observed Josh Feast, CEO, Cogito. “Deepening this relationship will bring more impactful capabilities to market faster. through this partnership, groups will have the skill to more advantageous join customers to the most useful elements, extra thoughtfully book agent conduct, and follow AI to be taught and enrich. it is a win for Cogito, Avaya and most importantly, customer focused corporations.”

Avaya’s A.I.join initiative focuses on bringing collectively an ecosystem of providers and developers who take an active function in constructing AI pushed solutions. These options permit Avaya shoppers to carry extra engaging experiences for their own end customers, bettering and integrating workflows with smarter, extra customized interactions by using expertise. Cogito enhances the emotional intelligence of consumer-facing professionals by using applying behavioral science via AI Cogito’s utility evaluates hundreds of behavioral alerts through voice to deliver live conversation teaching for brokers and a real-time measure of customer experience for each name.

Avaya’s funding is a component of Cogito’s series C round of financing. Cogito will use this funding to speed up go-to-market, expand research and building, and grow its crew.

About Cogito

Cogito offers human conscious technology to assist authorities raise their efficiency. Cogito’s AI instantly analyzes tons of of conversational behaviors to give are living in-call assistance mixed with a real-time measure of consumer journey. The know-how is augmenting the emotional intelligence of hundreds of brokers in the world’s most a hit corporations – enhancing sales results, delivering world-classification provider and embellishing high-quality of care. Cogito is a assignment-backed software enterprise found in Boston, MA. gain knowledge of greater at www.cogitocorp.com.

About Avaya

Avaya is a world leader in digital communications application, services and instruments for businesses of all sizes. Our open, clever and customizable solutions for contact centers and unified communications offer the pliability of Cloud, on-premises and hybrid deployments. Avaya shapes intelligent connections and creates seamless verbal exchange experiences for our valued clientele, and their valued clientele. Our professional planning, assist and management functions groups assist optimize solutions, for tremendously respectable and effective deployments. Avaya Holdings Corp. is traded on the NYSE under the ticker AVYA. For extra guidance, please consult with www.avaya.com.

Cautionary word involving forward-looking Statements

This document contains certain “forward-looking statements.” All statements other than statements of historical reality are “ahead-searching” statements for functions of the U.S. federal and state securities laws. These statements could be identified by means of ahead looking terminology comparable to "count on," "accept as true with," "proceed," "might," "estimate," "expect," "intend," "can also," "could," “our imaginative and prescient,” "plan," "abilities," "preliminary," "predict," "should still," "will," or “would” or the bad thereof or other diversifications thereof or comparable terminology and consist of, however don't seem to be limited to, AI and the enterprise’s joint building application with Cogito. The company has based these forward-looking statements on its present expectations, assumptions, estimates and projections. whereas the business believes these expectations, assumptions, estimates and projections are least expensive, such ahead-searching statements are simplest predictions and involve common and unknown hazards and uncertainties, many of which can be beyond its control. The elements are mentioned in the enterprise’s Registration remark on kind 10 and quarterly reviews on kind 10-Q filed with the Securities and exchange commission, could cause its exact results, efficiency or achievements to differ materially from any future effects, efficiency or achievements expressed or implied by using these ahead-looking statements. For an additional record and description of such hazards and uncertainties, please confer with the company’s filings with the SEC that can be found at www.sec.gov. The company cautions you that the listing of critical components included in the business’s SEC filings may additionally not comprise the entire material factors that are vital to you. in addition, in mild of these risks and uncertainties, the concerns spoke of in the ahead-searching statements contained during this document may not definitely take place. The enterprise undertakes no duty to publicly replace or revise any forward-searching observation on account of new assistance, future pursuits or in any other case, except as in any other case required via legislation.

source: Avaya Newsroom

View source edition on businesswire.com: https://www.businesswire.com/information/domestic/20181009005299/en/




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Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance

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OAISYS to Exhibit Its Recording Solutions at Avaya PCC Americas Conference | killexams.com real questions and Pass4sure dumps

TEMPE, AZ--(Marketwire - 03/23/11) - OAISYS®, a leader in business call recording and contact center management solutions, today announced it will be exhibiting its Talkument® and Tracer solutions at the Avaya Partner Community Council (PCC) of the Americas Conference at the Hyatt Regency in Greenville, S.C., March 28-30, 2011. OAISYS will also be highlighting the new features upcoming in its version 7.0 release.PCC Americas is a forum open to all Avaya authorized partners in North, Central and South America. PCC Americas has two conferences per year, along with monthly conference calls for various subcommittees and task forces. The organization brings partners together to ensure product rollouts contain all the elements necessary for successful introduction, implementation and maintenance of Avaya products throughout the globe."We have made significant expansions to our relationship with Avaya worldwide," said OAISYS President Brian Spencer. "These have included elevating our membership in the Avaya DevConnect program to Gold level status and certifying Tracer as Avaya-Compliant on the Aura™ Communication Manager 6.0. We're proud to showcase these accomplishments, in conjunction with the across-the-board advances we've made to Tracer version 7.0, to PCC Americas' North, Central and South American membership."The Tracer professional interaction management solution allows businesses to record calls, conduct live monitoring, evaluate and rank employee performance and archive calls for later playback and review. In November, 2010, OAISYS announced Tracer had been compliance-tested by Avaya for compatibility with Avaya Aura Communication Manager 6.0 using Avaya Aura Application Enablement Services 5.2.2 (AES) solutions.Now available for early adopter field trials, version 7.0 delivers multiple user-requested features, public safety enhancements and key functionality aimed at simplifying solution administration and enhancing overall performance for the enterprise market.Engineered to support virtualized deployments and compatible with leading IP business communication systems, the Talkument and Tracer call recording solutions help companies improve customer service, reduce costs, increase revenue and drive overall profitability.Specific features incorporated into version 7.0 of the OAISYS software solutions include:

  • Active Directory Integration;
  • 64-Bit Windows Support;
  • Enhanced Screen Recording Flexibility;
  • Quality Monitoring Enhancements;
  • Automatic Location Identification (ALI); and
  • Spoken Time Overlay during recordings.
  • In recent years, OAISYS has expanded its global presence, opening OAISYS Ltd. in Cambridge, England, and expanding its base of channel partners around the world, including significant partnerships with firms in the Caribbean and Latin America (CALA) region, an achievement that will be showcased at the conference.About Talkument: Talkument personal voice documentation and collaboration software utilizes patent-pending OAISYS Portable Voice Document (PVD™) technology to create digital media documents from business telephone calls, making them available to organize, retrieve, play back, annotate and share as needed. It provides company-wide control over risk management, quality assurance, customer retention, dispute resolution and other critical business concerns.About Tracer: Tracer is the industry's leading call recording solution for contact centers. Tracer also leverages OAISYS PVD technology paired with advanced contact center management features, including customizable employee performance evaluations, live and auto call monitoring, quality and resource utilization reporting and synchronized desktop video recording capabilities.About OAISYS: OAISYS® (www.oaisys.com) is a leading developer of call recording and contact center management solutions for a wide range of organizations, from small- to medium-sized businesses to multi-site large enterprises. The OAISYS voice documentation and interaction management solutions help companies within a variety of industries -- including healthcare, automotive dealerships, financial services, and the public sector -- attract and retain customers by digitally capturing phone-based interactions for simple retrieval, playback and management. Compatible with leading business communications system providers, including Avaya, Mitel, ShoreTel and Toshiba, OAISYS Tracer and Talkument applications help companies improve risk management, quality assurance, customer retention, dispute resolution, regulatory compliance requirements and other critical business concerns. OAISYS is headquartered in Tempe, Ariz. OAISYS Limited is located in Cambridge, England.


    Verint Witness Actionable Solutions’ Workforce Optimization Software Gains Certified Status with Avaya Aura | killexams.com real questions and Pass4sure dumps

    MELVILLE, N.Y.--(BUSINESS WIRE)--Verint®Systems Inc. today announced that its Impact 360® Workforce Optimization solution has received certified status with key contact center solutions from Avaya, a leading global provider of business communications applications, systems and services. The solution was successfully tested by Avaya in September 2009 for compatibility with Avaya Aura™ Communication Manager 5.2, an extensible IP telephony platform for enterprises. It has also been tested with the enhanced telephony APIs, protocols and Web services of Avaya Aura Application Enablement Services 4.2, which provides access to the powerful call processing, media and administrative features available in Avaya Aura Communication Manager.

    Impact 360, from Verint® Witness Actionable Solutions®, is a unified suite comprised of workforce optimization solutions that include quality monitoring and call recording, workforce management, analytics, performance management, eLearning and coaching. Designed to help today’s customer-centric enterprises meet and exceed their sales, service and operations goals—from the contact center, to branch and remote offices, to back-office operations departments—Impact 360 helps uncover business trends, discover the root cause of employee and customer behavior, and power the right decisions to help ensure service excellence and achieve continuous performance improvement across all aspects of customer care operations.

    “Avaya’s close working relationship with Verint has afforded both companies new efficiencies through the certification testing of Avaya Aura products with Impact 360,” says Chris McGugan, vice president, products and marketing, Avaya Contact Center Solutions. “The result is a high level of integration and strong synergies between the product lines.”

    “We are pleased to have completed Avaya Aura certification testing. Through our deep integration, Avaya Aura customers can take full advantage of Impact 360 Workforce Optimization to provide unified applications on Avaya’s unified communications platform,” adds John Bourne, senior vice president, global channels and alliances, Verint Witness Actionable Solutions.

    Verint Witness Actionable Solutions is a member of the Avaya DevConnect Program, an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network. As a platinum member of the program, Verint is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Basking Ridge, N.J. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.

    About Verint Witness Actionable Solutions

    Verint® Witness Actionable Solutions® is the leader in analytics-driven workforce optimization software and services. Its solutions are designed to help organizations capture customer intelligence, uncover business trends, discover the root cause of employee and customer behavior, and optimize the customer experience. From contact centers to remote office, branch and back-office operations, its award-winning, next-generation Impact 360® Workforce Optimization suite is the industry’s most unified solution set—featuring quality monitoring and recording, workforce management, speech and data analytics, customer feedback surveys, performance management, eLearning and coaching. Impact 360 helps improve the entire customer service delivery network, powering the right decisions to help ensure service excellence and transform organizations into customer-centric enterprises.

    About Verint Systems Inc.

    Verint® Systems Inc. is a global leader in Actionable Intelligence® solutions and value-added services. Our solutions enable organizations of all sizes to make timely and effective decisions to improve enterprise performance and make the world a safer place. More than 10,000 organizations in over 150 countries—including over 80 percent of the Fortune 100—use Verint solutions to capture, distill, and analyze complex and underused information sources, such as voice, video, and unstructured text. Headquartered in Melville, New York, we support our customers around the globe directly and with an extensive network of selling and support partners. Visit us at our website www.verint.com.

    About Avaya

    Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information, please visit www.avaya.com.

    This press release contains "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see the Company's Current Report on Form 8-K filed with the Securities and Exchange Commission on September 10, 2007, as supplemented by our Current Reports on Form 8-K filed on November 5, 2007, January 16, 2008, and April 9, 2008 and the Form NT-10Q filed on December 10, 2009. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.

    VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING ACTIONABLE INTELLIGENCE, WITNESS ACTIONABLE SOLUTIONS, STAR-GATE, RELIANT, VANTAGE, X-TRACT, NEXTIVA, EDGEVR, ULTRA, AUDIOLOG, WITNESS, the WITNESS logo, IMPACT 360, the IMPACT 360 logo, IMPROVE EVERYTHING, EQUALITY, CONTACTSTORE, EYRETEL, BLUE PUMPKIN SOFTWARE, BLUE PUMPKIN, the BLUE PUMPKIN logo, EXAMETRIC and the EXAMETRIC logo, CLICK2STAFF, STAFFSMART, AMAE SOFTWARE and the AMAE logo are trademarks and registered trademarks of Verint Systems Inc. Other trademarks mentioned are the property of their respective owners.


    Avaya's Around-the-Clock, Remote Monitoring and Maintenance Helps Global Agribusiness Company J.R. Simplot Avoid Costly Network Outages | killexams.com real questions and Pass4sure dumps

    o Patented Tools Detect and Resolve Problems Remotely

    o Avaya and BusinessPartner NACR Provide Global Coverage

    BASKING RIDGE, N.J., Aug. 22 -- As a growing agribusiness with branch offices and manufacturing plants that span the globe, the J.R. Simplot Company considers the communication network linking employees, customers and vendors one of its most critical corporate resources. Loss of communications could mean loss of revenue, and most certainly, decreased productivity.

    With only two full-time and one half-time employee supporting communications for more than 10,000 employees, the J.R. Simplot Company relies on Avaya Global Services to proactively detect and resolve issues that could affect its business operations. Avaya Inc. (NYSE:AV) is a leading global provider of business communications applications, systems and services.

    Simplot's network extends from its headquarters in Boise, Idaho to 25 major manufacturing and processing locations linked by Avaya Communication Manager, media servers and gateways(1). Avaya Global Services watches over Simplot's network around the clock using patented Avaya EXPERT Systems(SM) Diagnostic Tools, proactively detecting and resolving issues -- often without the knowledge of the Simplot team -- before they escalate. In fact, as long as Simplot has relied on Avaya Global Services, the company has never experienced a major outage and has not had to call for onsite support.

    "It is good to know that our systems are being watched over 24x7 and that the majority of problems are resolved before I even know about them," said Shana Savell, manager of voice technologies for the J.R. Simplot Company. "Having our systems covered allows me to rest easier. I'm not called at 2 a.m. in the morning to address problems, and we've avoided major alarms or outages. I can even take a vacation now without having to take a laptop along."

    The Avaya Global Services has launched a new Global Command Center model to help customers like the J.R. Simplot Company have continuous network availability, quality service and confidence in their communications systems and applications. In addition to Avaya EXPERT Systems, a single, integrated ticketing system guides customer requirements to the appropriately skilled technical personnel for fast, consistent care and service for global customers. Technical personnel hold a broad range of industry certifications from multiple vendors. Follow-the-sun monitoring ensures any size customer in any geographic region has highly skilled, 'round-the-clock, in-language support.

    Avaya EXPERT Systems are unique in the industry. Using a database of more than 30,000 artificial intelligence algorithms, they detect and resolve more than 600,000 trouble alarms for Avaya customers each year -- 98% of them without a technician's intervention. Avaya EXPERT Systems also proactively measure trunk and processor capacity, check for toll fraud, software and hardware upgrades, identify password lapses and highlight chronic issues that need resolution.

    Avaya statistics show that companies experience 73% fewer outages when their networks are remotely monitored, and as a result, save millions of dollars a year in revenues that otherwise would have been lost. Simplot and other Avaya maintenance customers receive a comprehensive EXPERT View, "While You Were Sleeping," report that details the activity and estimates the revenue that would have been lost if network problems had been allowed to escalate.

    "The report gives me a consolidated view of the value our company receives from our Avaya maintenance contract," Savell said. "Many times you don't think about maintenance until you've had a major failure. But with the EXPERT View report, you can evaluate your maintenance investment against the number of alarms, incidences and actual dispatches."

    In addition to major branch offices and manufacturing plants, Simplot has hundreds of small offices worldwide -- each with a stand-alone communications system. With help from Avaya Global Services and NACR, Avaya's largest global BusinessPartner, Simplot provides these small sites with a single point of contact for systems administration, onsite service, upgrades and deployment of new systems. As a result, Savell says she has been able to grow the company's network without having to build a large internal technical team.

    Simplot's network is backed not only by Avaya EXPERT Systems, but also by more than 9,000 Avaya Global Services experts and 27 network operations and technical support centers located strategically around the globe.

    About Avaya

    Avaya Inc. designs, builds and manages communications networks for more than 1 million businesses worldwide, including over 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet Protocol (IP) telephony systems and communications software applications and services.

    Driving the convergence of voice and data communications with business applications -- and distinguished by comprehensive worldwide services -- Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya website: www.avaya.com/.

    About NACR

    Headquartered in Eagan, Minn., NACR is an Avaya "Diamond Platinum" BusinessPartner with more than 230 employees at 55 locations across the country. One of Avaya's largest and most successful dealers worldwide, NACR provides communications solutions throughout the United States, from design and implementation to service and support. The company represents the entire line of Avaya products.

    (1) Simplot also uses Avaya messaging, videoconferencing and Avaya UnifiedCommunications Center -- an application enabling speech access toemail, calendars and other important information from any telephone --all covered by Avaya Global Services.

    Source: Avaya

    CONTACT:Media Relations:Deb Kline,AvayaTel:+1-908-953-6179klined@avaya.com

    Web site: www.avaya.com/

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