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3312 - Avaya Aura Contact Center Administration Exam - BrainDump Information

Vendor Name : Avaya
Exam Code : 3312
Exam Name : Avaya Aura Contact Center Administration Exam
Questions and Answers : 66 Q & A
Updated On : April 18, 2019
PDF Download Mirror : 3312 Braindumps
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3312 Avaya Aura Contact Center Administration Exam

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3312 exam Dumps Source : Avaya Aura Contact Center Administration Exam

Test Code : 3312
Test Name : Avaya Aura Contact Center Administration Exam
Vendor Name : Avaya
Q&A : 66 Real Questions

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Avaya Avaya Aura Contact Center

Avaya and Afiniti partner to convey entertaining and proven, AI-driven Behavioral Pairing to the Contact core | killexams.com Real Questions and Pass4sure dumps

SANTA CLARA, Calif.--(business WIRE)--Avaya Holdings Corp. (NYSE:AVYA), the area’s main company of contact middle options, and Afiniti, the realm’s main company of AI-based behavioral pairing options, nowadays announced a strategic partnership to enhance business client adventure and make contact with middle efficiency via a distinct integration of synthetic intelligence into contact middle routing know-how.

this primary-of-its-type collaboration will natively combine Afiniti business Behavioral Pairing™ with the market-main, Avaya Contact core platform on which enterprise valued clientele around the globe rely for reliability at scale.

Afiniti commercial enterprise Behavioral Pairing discovers and predicts patterns of interpersonal habits to optimally pair consumers with agents. With over ninety patents, Afiniti’s expertise examines statistics and commercially accessible counsel tied to client identity to check patterns of successful behavioral interactions and applies these patterns in true time to pressure advancements in health, enterprise profitability, and client satisfaction.

“each enterprise is looking to get greater out of their contact center, and AI is the next most important shift within the approach contact facilities operate,” talked about Jim Chirico, Avaya President and CEO. “Working with Afiniti offers a different, confirmed AI providing, and is another example of Avaya investing in transformative applied sciences to bring unparalleled contact center efficiency to corporations around the world.”

“This partnership highlights the shift in the communications and collaboration marketplaces in opposition t synthetic intelligence and computer researching applied sciences as a transformational tool for tremendous organisations,” said Zia Chishti, Afiniti CEO and Founder. “nowadays, Afiniti’s AI is helping to retailer lives and providing billions of greenbacks in profitability to our global customers. Our new partnership and native integration with Avaya will speed up the pace at which our joint valued clientele will force precisely measurable value to their shareholders and shoppers.”

Watch the video of Jim Chirico, Avaya and Zia Chishti, Afiniti right here.

Optimizing interactions between purchasers and agents results in stronger delight and loyalty, more desirable first-rate of life, and stronger salary and profitability. IDC estimates that the global price of salary and value transactions flowing through the contact center in 2018 might be approximately

$5 trillion, reflecting alternatives in healthcare, telecommunications, shuttle, hospitality, utility, coverage, banking, amongst other industries with massive, consumer-facing operations. Avaya and Afiniti are partnering to optimize this market probability.*

“The native integration between Avaya and Afiniti will allow contact center valued clientele to without problems deploy synthetic intelligence expertise to achieve measurably more advantageous business consequences,” said Dr. E. Brent Kelly, primary Analyst, KelCor, Inc. “This solution can be applied to numerous contact center business metrics including enhancing revenue, decreasing fees and lengthening client pride and is mainly attractive as Afiniti reduces customer chance by using an influence primarily based pricing mannequin.”

Integrating the Afiniti enterprise Behavioral Pairing know-how into Avaya’s market-main outbound and inbound voice routing solutions, Avaya aura® Contact middle Elite, Avaya Proactive Outreach manager and Avaya Oceana®, extends the price of purchasers’ existing Avaya investment while including enormously impactful AI capabilities.

study more about the Avaya and Afiniti strategic partnership within the blog right here.

This partnership will bring an AI edition of Avaya aura call middle Elite in the third quarter this year, enabling organizations to advantage from Behavioral Pairing for both on-premises and cloud deployments. Following this may be integration with Avaya Proactive Outreach supervisor and Avaya Oceana.

Afiniti continues to be a constitution member of the A.I.join, an Avaya-led initiative that brings together an ecosystem of carriers and developers taking an active half in building AI-driven options. A.I.join is accelerating the adoption of AI options in contact core and unified communications solutions.

*IDC research commissioned by Afiniti, and Afinti evaluation

About Avaya

Avaya is a world leader in digital communications application, functions and instruments for organizations of all sizes. Our open, intelligent and customizable solutions for contact centers and unified communications present the flexibleness of Cloud, on-premises and hybrid deployments. Avaya shapes clever connections and creates seamless communique experiences for our clients, and their purchasers. Our professional planning, guide and management functions teams support optimize solutions, for incredibly legit and effective deployments. Avaya Holdings Corp. is traded on the NYSE below the ticker AVYA. For greater counsel, please consult with www.avaya.com

About Afiniti

Afiniti enterprise Behavioral Pairing™ uses synthetic intelligence to establish delicate and valuable patterns of human interaction as a way to pair people on the groundwork of behavior, resulting in greater a success interactions and measurable raises in business profitability. Afiniti operates right through the area, and has measurably driven billions of bucks in incremental price to its purchasers.

Afiniti has over one hundred fifty deployments in fundamental organisations across a number sectors, together with telecommunications, assurance, financial services, hospitality and healthcare, and has optimized greater than 600,000 brokers and seven hundred million shoppers. Afiniti’s technology constantly learns and improves, inspecting 1.3 million interactions daily to refine its pairings. For extra counsel, please seek advice from http://www.afiniti.com

Cautionary word regarding forward-searching Statements

This doc consists of certain "forward-looking statements." All statements apart from statements of historic fact are "ahead-searching" statements for applications of the U.S. federal and state securities laws. These statements can be recognized via forward searching terminology such as "expect," "accept as true with," "continue," "could," "estimate," "are expecting," "intend," "may," "may," "our vision," "plan," "potential," "preliminary," "predict," "may still," "will," or "would" or the poor thereof or other adaptations thereof or comparable terminology and include, but don't seem to be restrained to, expected function releases, statements about future products, anticipated cash mark downs and statements about increase, exchange listing and more suitable operational metrics. The business has based mostly these forward-searching statements on its existing expectations, assumptions, estimates and projections. whereas the company believes these expectations, assumptions, estimates and projections are reasonably-priced, such forward-searching statements are simplest predictions and involve generic and unknown dangers and uncertainties, a lot of which are past its handle. The factors are discussed within the company's Registration statement on kind 10 filed with the Securities and change commission, can cause its genuine effects, performance or achievements to differ materially from any future results, efficiency or achievements expressed or implied by means of these forward-looking statements. For an extra checklist and outline of such risks and uncertainties, please check with the company's filings with the SEC that are available at www.sec.gov. The enterprise cautions you that the record of vital elements protected within the enterprise's SEC filings may additionally not comprise all of the material components that are critical to you. furthermore, in light of those hazards and uncertainties, the concerns noted within the forward-searching statements contained in this file may additionally no longer in fact turn up. The company undertakes no responsibility to publicly replace or revise any forward-looking commentary as a result of new assistance, future routine or in any other case, apart from as otherwise required through law.

supply: Avaya Newsroom

Avaya Releases air of mystery Contact center | killexams.com Real Questions and Pass4sure dumps

Avaya launched Avaya aura Contact core, a multimedia work assignment utility for mid-sized contact facilities that connects purchasers, brokers, and specialists. The utility uses voice, video, electronic mail, or internet chat to aid agencies control customer adventure, agent productivity, and cost-discount rates within contact centers.

Avaya charisma Contact core seeks to enhance customer experience with Session Initiation Protocol (SIP)-based mostly communications. This "extra requisites-based mostly strategy to IP infrastructure helps with interoperability throughout the business,” says Sheila McGee-Smith, president and major analyst at McGee-Smith Analytics, LLC. “Over an SIP community, the usage of SIP trunking, we then send that call to the most desirable accessible resource even if that be someone in Chicago…or an expert in Paris. [SIP creates a very digital contact middle across an enterprise.”

In a press release to the clicking, Drew Kraus, research vice president of Gartner, said, "[SIP] makes multimodal client service commonly accessible, as an alternative of confined to simply massive-price range contact centers. With persevered adoption of multi-modal contact centers, and an evolving social media house, SIP is a starting to be area of hobby for groups."

through incorporating SIP, as well as a consumer's previous heritage, Avaya charisma Contact middle hopes to create collaborative sessions in client care. In creating a more holistic customer event, Avaya seeks to enhance first-call resolution and enhance consumer pride. Avaya aura Contact core's unified laptop permits agents to simultaneously manipulate one voice and five non-voice interactions.

within chat, Avaya air of mystery Contact core can additionally realize context-delicate keyword phrases that are matched with automatic responses, speeding up agent interaction. Avaya air of mystery Contact middle can additionally create a list of consultants who will also be reached by way of voice or IM, thereby decreasing search time for agents.

Avaya has additionally lately launched and upgraded several key products. air of secrecy team of workers Optimization (WFO) makes it possible for Avaya valued clientele to checklist and monitor agent audio and reveal endeavor. Proactive Outreach supervisor (POM) is designed to allow users to vicinity all multimedia interactions on a single platform to enhance outbound notification. Avaya has these days upgraded its Avaya IQ answer and changes were made to the charisma call core Elite applicaiton; Avaya IQ 5.1 makes it possible for for an expanded potential of 900 users and air of secrecy name middle Elite 6.0 presents more advantageous capacity for enormous enterprises, in addition to adaptive, predictive routing capabilities.

You can also go away a public comment concerning this text by way of clicking on "feedback" below.

Avaya name center 5.0 elements New Capabilities

21 Jan 2008

The telecommunications powerhouse promises the brand new unencumber will aid corporations increase the basic client journey -- and cut fees.


01 Jun 2006

VoIP protocol SIP's potential in the contact center comes with both benefits and caveats.

Avaya Takes a SIP

31 Mar 2009

To streamline and improve customer carrier, Avaya unveils new contact center solutions designed around the structure of the session initiation protocol.

Avaya Takes a sparkling seem on the Midmarket

eleven Jun 2009

industry pundits say the newest initiatives will help the enterprise play trap-up.

Avaya Scales for Small businesses

03 Oct 2009

Pundits and business executives accept as true with that the new IP office 5 expands functionality whereas enhancing simplicity -- two factors deemed prerequisites for success during this sector.

Avaya air of mystery Contact middle Integrates fb, Twitter | killexams.com Real Questions and Pass4sure dumps

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Avaya Aura Contact Center Administration Exam

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Avaya Certification Guide: Overview and Career Paths | killexams.com real questions and Pass4sure dumps

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IT professionals may know Avaya for its networking and unified communications products, but the company is also a significant player in both customer relationship management (CRM) integration and team engagement solutions. With its roots in AT&T and Lucent Technologies, Avaya has grown into a multi-billion-dollar corporation with customers around the world.

The Avaya Professional Credential Program emerged from the need for highly knowledgeable and skilled individuals who could sell and design solutions for customers, as well as deploy and maintain Avaya products and solutions.

Job Opportunities for Avaya Credentialed Professionals

A quick check of such popular job boards as SimplyHired and Indeed show more than 2,000 open positions seeking candidates with Avaya skills or credentials. These include systems engineer, network engineer, technical manager, infrastructure engineer and telephony specialist, as well as a number of sale specialist and account manager positions.

Avaya skills also demand healthy salaries. For example, Glassdoor reports an average annual salary of $111,000 for technical staff, where a technical manager can expect around $125,000. The typical Avaya sales engineer salary is about $100,200, in a range from $79,800 to upward of $132,000.

Avaya Professional Credential Program Overview

Avaya credentials these days are aligned with Avaya engagement solutions. That means they are designed for Avaya solutions that support customer and team engagement, as well as fabric networking and the cloud. Avaya credentials fall into one of two broad categories:

  • Sales and Design: This category is for Avaya associates and channel partners who sell or design solutions based on customer needs.
  • Services: This category is open to anyone who implements, administers, maintains and troubleshoots Avaya products and solutions. Think of the Services credentials as those geared primarily to IT professionals.
  • Note: Because Sales and Design credentials are available only to Avaya business partners and associates, we focus on the Services credentials in the remainder of this article.

    Nearly all Avaya credentials are good for two years. To maintain a credential, you must meet recertification requirements before the credential expires, which typically means passing the current online test(s) or proctored exam(s).

    Avaya uses both online tests and proctored exams. Online tests are delivered through the Avaya Learning Center; they are free for Sales credentials and cost $90 USD for Services credentials. Proctored exams for Services certifications cost $125 USD and are available through Pearson VUE.

    Note: Just a heads-up that Avaya uses the term "credential" for certain designations and "certification" for others. The company also uses a few acronyms that span different sets of certifications. We try to stick with Avaya nomenclature as closely as possible, and point out acronym caveats where warranted.

    Avaya Services Credentials and Certifications

    The Services category has Professional Specialist credentials and Certified Specialist certifications. In case something isn't quite clear, all requirements and further details are spelled out in the Avaya Services Credential Guide.

    Professional Specialist Credentials

    Avaya Implementation Professional Specialist (AIPS) and the Avaya Support Professional Specialist (ASPS) candidates may take online tests through the Avaya Learning Center.

    Table 1: List of Professional Specialist Credentials

    Avaya Implementation Professional Specialist (AIPS) Credentials

    Avaya Support Professional Specialist (ASPS) Credentials

    Avaya IP Office PlatformAvaya Agile Communication EnvironmentAvaya Application Enablement ServicesAvaya Aura Application Server 5300 R3Avaya Aura Call Center Elite Multichannel

    Avaya ANAVAvaya Scopia EndpointsAvaya Proactive ContactAvaya one-X Speech

    Avaya IP Office Deployed as a BranchAvaya Hospitality Messaging Server 400Avaya Modular Messaging for Microsoft ExchangeAvaya UC Soft ClientsAvaya Aura Presence ServicesAvaya Aura Collaboration Environment

    Avaya Message NetworkingAvaya Call Management SystemAvaya Control ManagerAvaya Workforce ManagementAvaya Contact Center Select

    The AIPS specialist credentials are considered basic to intermediate and recognize an individual's ability to install and implement Avaya products. Candidates must have at least two years of experience, with one year specifically implementing the Avaya product to which a credential pertains.

    The senior-level ASPS credentials are more advanced and focus on installation, configuration, maintenance and so forth. The experience requirement increases to four years, with two years of hands-on experience with some particular Avaya product.

    Certified Specialist Certifications

    Avaya certifications include the Avaya Certified Integration/Implementation Specialist (ACIS) and the Avaya Certified Solution/Support Specialist (ACSS) certifications. The "I" in ACIS can stand for "Integration" or "Implementation," each with its own set of certifications. And the "S" in ACSS can stand for "Solution" or "Support," each with its own set of certifications.

    Table 2: List of Certified Specialist Certifications

    Avaya Certified Integration/Implementation Specialist (ACIS) Certifications

    Avaya Certified Solution/Support Specialist (ACSS) Certifications

    Avaya Certified Integration Specialist (ACIS)

    Avaya Certified Solution Specialist (ACSS)

    Avaya Midmarket Team Engagement SolutionsAvaya Enterprise Team Engagement SolutionsAvaya Fabric Networking Solutions

    Avaya Midmarket Team Engagement SolutionsAvaya Enterprise Team Engagement SolutionsAvaya Fabric Networking Solutions

    Avaya Certified Implementation Specialist (ACIS)

    Avaya Certified Support Specialist (ACSS)

    Avaya IP Office PlatformAvaya IP Office Contact CenterAvaya Aura Communication Manager and CM Messaging - EmbeddedAvaya Aura ConferencingAvaya Aura MessagingAvaya Aura Session Manager and System ManagerAvaya CallPilotAvaya Communication Server 1000 for Avaya Aura

    Avaya Modular Messaging with Avaya Message StoreAvaya Scopia SolutionAvaya Session Border Controller EnterpriseAvaya Aura Call Center EliteAvaya Aura Contact CenterAvaya Aura Experience Portal with Proactive OutreachAvaya Contact Recording and Avaya Quality MonitoringAvaya Interaction Center and Operational Analyst


    ACIS certifications are basic to intermediate, requiring at least two years of experience with relevant technologies. One of those years must involve direct, hands-on work with some specific Avaya product. The ACIS-Integration certs focus on installation, as well as configuration, configuration validation, bootstrapping and troubleshooting. The ACIS-Implementation certs also focus on installation, but validation, testing and so on focus on the installation itself.

    Senior-level ACSS certifications require a minimum of four years' experience, with two years in direct support of some particular Avaya product. These certs also fall into two camps (this time, Solution and Support), recognizing professionals who are highly knowledgeable of Avaya product architecture, such as components, features and functions.

    The ACSS-Solution certs get into acceptance testing, call flows, product commissioning and registration, troubleshooting integration between products, and log analysis. The ACSS-Support certs delve into product installation, testing, validation, administration and troubleshooting, especially of advanced configurations.

    Avaya Certification Training and Resources

    Although Avaya offers some training, the company also works with a number of partners to deliver training for Avaya products and services, and credentials and certifications. (Training is recommended, but not required.) The Avaya Training catalog can be a bit unwieldly to navigate, so it might be easier to drill down through a specific credential or certification to find associated course titles.

    Candidates who want to pursue one or more Avaya certifications but lack foundational knowledge of the technology upon which Avaya products are built are encouraged to contact WestNet Learning or The SIP School. In addition to courses, WestNet Learning offers a free Foundational Core Knowledge assessment tool that candidates can use to assess their current knowledge and areas in which they need to improve. The SIP School is well known for its Session Initiation Protocol (SIP) and Voice over IP (VoIP) training courses, as well as its own certification program. Both partners offer promotional pricing or discounts on training for Avaya credential/certification candidates.

    Best VoIP and Telephony Certifications 2019 | killexams.com real questions and Pass4sure dumps

    Credit: Redpixel.pl/Shutterstock

    Network convergence, in which a single network supports telephone, video and data communication services, has resulted in immense changes to voice and telephony technologies over past decades.

    Corporate voice and telephony services have transformed from traditional public-switched telephone networks (PSTNs) and private branch exchanges (PBXs) to voice over IP (VoIP) and IP PBXs, often combined with digital fax, videoconferencing, instant messaging and mobile communications. That means VoIP and telephony certifications now focus on digital communications, along with a good mix of IP networking protocols and methods to support such traffic and to maintain service quality.

    In this article, we feature five solid VoIP and telephony certifications from Avaya, Certification Partners, Cisco, Digium (Asterisk) and Microsoft. Unified communications cover a lot of voice and telephony ground, and it adds video and other solutions to the lineup as well.

    Salary is a significant consideration when deciding whether to pursue a VoIP and telephony certification. SimplyHired lists $106,149 as the average salary for a VoIP engineer, although Glassdoor's average for a VoIP engineer is noticeably lower at $83,772. Still, a salary just under $85,000 is a worthwhile goal in the industry, with a good growth path into more senior positions readily attainable.

    To help determine our top five VoIP and telephony certifications, we performed an informal job board survey. That data indicates the number of job posts in which our featured certifications were mentioned on one specific day. The data should give you an idea of the relative popularity of each certification. [Interested in Business Phone Systems? Check out our top picks.]

    Job Board Search Results (in alphabetical order, by certification)




    LinkedIn Jobs



    ACIS (Avaya)






    CCNP: Collaboration (Cisco)






    CTP (Certification Partners)






    dCAP (Asterisk)






    MCSE: Productivity (Microsoft)






    ACIS: Avaya Certified Implementation Specialist

    Avaya is one of the leading solution providers of business communications and collaboration systems. As a spinoff of Lucent Technologies, itself an offspring of Bell Labs, Avaya's roots are firmly planted in telephony. Certification solution tracks are currently offered in two concentrations: sales and sdesign, and services.

    The Avaya Certified Implementation Specialist (ACIS) certification falls into the Services track and recognizes an individual's ability to install, deploy, test and troubleshoot Avaya products at a beginning to intermediate skill level. Several credentials are available for the ACIS certification:

  • Avaya IP Office Contact Center
  • Avaya CallPilot
  • Avaya Communication Server 1000 for Avaya Aura
  • Avaya Aura Contact Center
  • Avaya Aura Contact Center CCT and Multimedia
  • Avaya Aura Call Center Elite – New
  • Candidates interested in the Sales and Design solution track should check out the Avaya Certified Design Specialist (ACDS), Avaya Professional Design Specialist (APDS) and the Avaya Professional Sales Specialist (APSS) certifications.

    Note: Some Avaya credentials are available only to Avaya partners and associates, while others are open to all takers. See the Avaya Professional Credential Program Overview for details. Individuals not affiliated with a specific organization can create a "non-relationship" account on the Avaya Learning site to purchase a certification exam.

    For most topics, Avaya recommends candidates have two years of experience in relevant technologies plus one more year implementing the core product. Each ACIS certification remains valid for two years.

    ACIS facts and figures

    Certification Name

    Avaya Certified Implementation Specialist (ACIS)

    Prerequisites & Required Courses

    Training recommended. Candidates should check the certification page for individual solution track for details. Training costs vary by solution track, but candidates can expect to pay $1,400 to $3,500 per course. Some tracks recommend multiple courses.Two years of experience in relevant technologies plus one year of experience in implementing the Avaya products recommended.

    Number of Exams

    One or more exams per credential.See the exam and training requirements for each credential. Visit the Credential Program web page, click the ACIS box twice in the Services Credentials category and then click on each ACIS credential listed on the right side of the page.

    Cost per Exam

    Most exams are $125. Exams administered by Pearson VUE or online through the Avaya Learning Center.


    https://www.avaya-learning.com/lms/#/credentials/credential-program (Services Credentials category)

    Self-Study Materials

     Avaya Learning Partners offer training for each exam; costs range from $1,400 to $3,500 per course.

    CCNP Collaboration: Cisco Certified Network Professional Collaboration

    Cisco remains one of the world’s dominant IP telephony players. Its Collaboration certifications are available at associate, professional and expert levels, where our top-five pick is the mid-level Cisco Certified Network Professional (CCNP).

    The Collaboration certification portfolio is geared toward network professionals and network engineers who work with voice and video, particularly Cisco Collaboration solutions. Targeted skills include configuring and implementing Cisco Collaboration solutions, planning and designing video network collaborations, and maintaining implemented solutions.

    Candidates are required to pass four exams to earn the CCNP Collaboration credential. Training is optional but recommended. Candidates can expect to pay about $3,800 for live classroom or virtual courses.

    Recertification is required every three years for CCNPs. To maintain this credential, holders must pass any current 642-XXX or 300-XXX professional-level exam, any CCIE written exam, any CCDE written or practical exam, or the Cisco Certified Architect (CCAr) interview and board review.

    CCNP collaboration facts and figures

    Certification Name

    Cisco Certified Network Professional Collaboration (CCNP Collaboration)

    Prerequisites & Required Courses

    A valid CCNA Collaboration certification or any Cisco CCIE or CCDE certification. Training recommended but not required.

    Number of Exams

    Four exams:300-070: Implementing Cisco IP Telephony & Video, Part 1 (CIPTV1)300-075: Implementing Cisco IP Telephony & Video, Part 2 (CIPTV2)300-080: Troubleshooting Cisco IP Telephony & Video (CTCOLLAB)300-085: Implementing Cisco Collaboration Application v1.0 (CAPPS)Each exam: 75 minutes in length, 50-75 questions

    Cost per Exam

    $300 per exam, $1,200 total. Exams administered by Pearson VUE.



    Self-Study Materials

    Cisco maintains links to the course syllabus, study groups, exam prep materials, practice exams and more on the Cisco Learning Network Collaboration (CCNP) web page. Exam pages also contain links to instructor-led training and e-learning opportunities. Numerous collaboration publications are available through Cisco Press.

    CTP: Certification Partners Convergence Technologies Professional

    The vendor-neutral CTP certification was developed by Certification Partners and the Telecommunications Industry Association (TIA). It’s also endorsed by industry leaders such as Cisco, Avaya, Mitel, Toshiba and Vertical. Many of these leaders either accept the CTP as a stepping stone or prerequisite to their credential programs or recommend the CTP for training and preparation. Certification Partners maintains a complete list of endorsements from telecommunication leaders.

    The CTP requires the successful completion of one exam that focuses on methods, concepts and best practices in the following areas:

  • Data and internet protocol (IP) networking for convergent networks
  • Voice and telephony services, functions, and technologies
  • Convergence technologies
  • Certification Partners also offers the Convergent Network Technologies (CCNT) certification, which aims at professionals who sell and support convergence services, as well as the CIW certifications in networking and security, web technologies and design and development. Candidates interested in working in the field of convergence who do not yet possess the requisite experience are advised to first obtain the CCNT credential and then gain the required experience.

    Certification Partners does not require recertification to maintain the CTP.

    CTP facts and figures

    Certification Name

    Convergence Technologies Professional (CTP)

    Prerequisites & Required Courses

    CCNT recommended or a minimum of 18 to 24 months of experience in all three knowledge domain areas: Data and Internet Protocol Networking for Convergent Networks; Voice and Telephony Services, Functions and Technologies; and Convergence Technologies.Training strongly recommended.

    Number of Exams

    One exam: TT0-201 (administered through CTC Online), 65 questions, 90 minutes, 75 percent required to pass.

    Cost per Exam




    Self-Study Materials

    CTP training is recommended; five-day instructor-led training, $3,395 (includes study guides and exam voucher). CTP training products are available from the CTP store (student courseware $199).

    dCAP: Digium Certified Asterisk Professional

    Since its humble beginnings as an open source project in 1999, Asterisk has grown exponentially and become a well-recognized and respected framework for communication and conference servers, VoIP gateways and IP PBX systems. Asterisk can be found in more than 170 countries, powering more than 2 million servers worldwide. Per Digium (which maintains Asterisk in conjunction with the Asterisk community), Asterisk runs in most of the Fortune 1000 companies.

    With such widespread popularity, it's only natural that professionals with Asterisk skills are in demand. To meet industry needs, Digium offers several training courses (Asterisk Essentials, Fast Start and Advanced), as well as the Digium Certified Asterisk Professional (dCAP) and Digium Certified Asterisk Administrator (dCAA) certifications.

    The dCAP targets experienced Asterisk professionals. Candidates are expected to possess real-world experience (typically a minimum of three to 24 months), in-depth knowledge of Linux (basic administration, manipulating files and modifying configuration files) and Asterisk experience (installation, Asterisk dial plan format and syntax, use of basic CLI commands and registration of VoIP devices). Other recommended skills include basic programming and scripting languages (Perl, Bash, C and/or C++, for example) and an understanding of VoIP protocols.

    Candidates must pass a two-part exam, which consists of a written exam and a practical lab exam (in which you configure a PBX), to earn the credential. While there are no prerequisites, the Asterisk Advanced training course is highly recommended before attempting the exam.

    Although the Digium website doesn't specify recertification requirements, dCAP certification is granted for a "specific released, stable version of Asterisk."

    dCAP Facts and Figures

    Certification Name

    Digium Certified Asterisk Professional (dCAP)  

    Prerequisites & Required Courses

    None required. Asterisk Advanced training course highly recommended, along with 3 to 24 months of real-world experience, working knowledge of setting up and maintaining an Asterisk server, and familiarity with Asterisk sample configuration files. (Training costs approximately $2,650.)

    Number of Exams

    Two exams (115-question written exam, plus a practical lab exam).

    Cost per Exam

    $510. Prices may vary by geography.



    Self-Study Materials

    Training courses available. Recommended reading: Asterisk: The Definitive Guide, 4th edition, by Russell Bryant, Leif Madsen and Jim Van Meggelen. O'Reilly Media: May 2013. ISBN-13: 978-1-4493-3242-6 ($46.99 for eBook, $54.99 for print version).

    MCSE (Microsoft Certified Solutions Expert): Productivity

    Microsoft rolled out several new MCSE certifications in 2016, including the MCSE: Productivity. Although this certification is geared toward enterprise-grade hybrid and cloud solutions for Microsoft Office, it allows candidates to specialize in any of several Microsoft technologies, including Skype for Business.

    To obtain the MCSE: Productivity credential, candidates must first obtain the Microsoft Certified Solutions Associate (MCSA): Office 365, MCSA: Windows Server 2012 or MCSA Windows Server 2016 certification. Then, they must pass an elective exam from an approved list. Currently, there are eight different exams to choose from. In addition, Microsoft recommends at least three years of experience.

    The MCSE: Productivity credential doesn't expire. However, credential holders are encouraged to re-earn the certification each year by passing another elective exam. Doing so indicates your desire to stay current on technologies and broaden your skillset, and you'll post another entry to your certification transcript.

    MSCE Productivity facts and figures

    Certification Name

    MCSE: Productivity

    Prerequisites & Required Courses

    MCSA: Office 365, MCSA: Windows Server 2012 or MCSA Windows Server 2016 certification.Three or more years of experience recommended

    Number of Exams

    Candidates must pass one of the following exams:Exam 70-345: Designing and Deploying Microsoft Exchange Server 2016Exam 70-339: Managing Microsoft SharePoint Server 2016Exam 70-333: Deploying Enterprise Voice with Skype for Business 2015Exam 70-334: Core Solutions of Microsoft Skype for Business 2015Exam 70-331: Core Solutions of Microsoft SharePoint Server 2013Exam 70-332: Advanced Solutions of Microsoft SharePoint Server 2013Exam 70-341: Core Solutions of Microsoft Exchange Server 2013Exam 70-342: Advanced Solutions of Microsoft Exchange Server 2013

    Cost per Exam

    $165 per exam. Exams administered by Pearson VUE.



    Self-Study Materials

    Microsoft Learning provides links to training, practice exams by third-party vendors (including MeasureUp), case studies, exam study groups and more. Links to community support forums and other resources are listed on each exam web page. Microsoft also offers various training options through its Microsoft Official Courses On-Demand (MOC On-Demand) program.

    Beyond the top five: More VoIP and telephony certifications

    The SIP School, a part of Vocale Ltd. in the U.K., offers a range of affordable, vendor-neutral VoIP and SIP certifications, including the SIP School VVoIP Professional (SSVVP). The SSVVP was on our top five list for the last few years but was replaced by the MCSE: Productivity in 2018, owing mainly to interest from employers.

    The ZyXEL Certified Network Professional – VoIP (ZCNP VoIP) is another good certification, which is vendor-specific and therefore geared toward networking professionals who support ZyXEL products.

    3CX offers a certification program for professionals who deploy, manage and support 3CX IP PBX systems. The 3CX credentials are offered in three tiers: basic, intermediate and advanced.

    Lots of community colleges and universities offer network VoIP and telephony courses or certificate programs as well, such as Florida Community College, College of DuPage and Riverland Community College.

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    CSP [1 Certification Exam(s) ]
    CWNA [1 Certification Exam(s) ]
    CWNP [13 Certification Exam(s) ]
    CyberArk [1 Certification Exam(s) ]
    Dassault [2 Certification Exam(s) ]
    DELL [11 Certification Exam(s) ]
    DMI [1 Certification Exam(s) ]
    DRI [1 Certification Exam(s) ]
    ECCouncil [21 Certification Exam(s) ]
    ECDL [1 Certification Exam(s) ]
    EMC [129 Certification Exam(s) ]
    Enterasys [13 Certification Exam(s) ]
    Ericsson [5 Certification Exam(s) ]
    ESPA [1 Certification Exam(s) ]
    Esri [2 Certification Exam(s) ]
    ExamExpress [15 Certification Exam(s) ]
    Exin [40 Certification Exam(s) ]
    ExtremeNetworks [3 Certification Exam(s) ]
    F5-Networks [20 Certification Exam(s) ]
    FCTC [2 Certification Exam(s) ]
    Filemaker [9 Certification Exam(s) ]
    Financial [36 Certification Exam(s) ]
    Food [4 Certification Exam(s) ]
    Fortinet [14 Certification Exam(s) ]
    Foundry [6 Certification Exam(s) ]
    FSMTB [1 Certification Exam(s) ]
    Fujitsu [2 Certification Exam(s) ]
    GAQM [9 Certification Exam(s) ]
    Genesys [4 Certification Exam(s) ]
    GIAC [15 Certification Exam(s) ]
    Google [4 Certification Exam(s) ]
    GuidanceSoftware [2 Certification Exam(s) ]
    H3C [1 Certification Exam(s) ]
    HDI [9 Certification Exam(s) ]
    Healthcare [3 Certification Exam(s) ]
    HIPAA [2 Certification Exam(s) ]
    Hitachi [30 Certification Exam(s) ]
    Hortonworks [4 Certification Exam(s) ]
    Hospitality [2 Certification Exam(s) ]
    HP [752 Certification Exam(s) ]
    HR [4 Certification Exam(s) ]
    HRCI [1 Certification Exam(s) ]
    Huawei [21 Certification Exam(s) ]
    Hyperion [10 Certification Exam(s) ]
    IAAP [1 Certification Exam(s) ]
    IAHCSMM [1 Certification Exam(s) ]
    IBM [1533 Certification Exam(s) ]
    IBQH [1 Certification Exam(s) ]
    ICAI [1 Certification Exam(s) ]
    ICDL [6 Certification Exam(s) ]
    IEEE [1 Certification Exam(s) ]
    IELTS [1 Certification Exam(s) ]
    IFPUG [1 Certification Exam(s) ]
    IIA [3 Certification Exam(s) ]
    IIBA [2 Certification Exam(s) ]
    IISFA [1 Certification Exam(s) ]
    Intel [2 Certification Exam(s) ]
    IQN [1 Certification Exam(s) ]
    IRS [1 Certification Exam(s) ]
    ISA [1 Certification Exam(s) ]
    ISACA [4 Certification Exam(s) ]
    ISC2 [6 Certification Exam(s) ]
    ISEB [24 Certification Exam(s) ]
    Isilon [4 Certification Exam(s) ]
    ISM [6 Certification Exam(s) ]
    iSQI [7 Certification Exam(s) ]
    ITEC [1 Certification Exam(s) ]
    Juniper [65 Certification Exam(s) ]
    LEED [1 Certification Exam(s) ]
    Legato [5 Certification Exam(s) ]
    Liferay [1 Certification Exam(s) ]
    Logical-Operations [1 Certification Exam(s) ]
    Lotus [66 Certification Exam(s) ]
    LPI [24 Certification Exam(s) ]
    LSI [3 Certification Exam(s) ]
    Magento [3 Certification Exam(s) ]
    Maintenance [2 Certification Exam(s) ]
    McAfee [8 Certification Exam(s) ]
    McData [3 Certification Exam(s) ]
    Medical [69 Certification Exam(s) ]
    Microsoft [375 Certification Exam(s) ]
    Mile2 [3 Certification Exam(s) ]
    Military [1 Certification Exam(s) ]
    Misc [1 Certification Exam(s) ]
    Motorola [7 Certification Exam(s) ]
    mySQL [4 Certification Exam(s) ]
    NBSTSA [1 Certification Exam(s) ]
    NCEES [2 Certification Exam(s) ]
    NCIDQ [1 Certification Exam(s) ]
    NCLEX [2 Certification Exam(s) ]
    Network-General [12 Certification Exam(s) ]
    NetworkAppliance [39 Certification Exam(s) ]
    NI [1 Certification Exam(s) ]
    NIELIT [1 Certification Exam(s) ]
    Nokia [6 Certification Exam(s) ]
    Nortel [130 Certification Exam(s) ]
    Novell [37 Certification Exam(s) ]
    OMG [10 Certification Exam(s) ]
    Oracle [282 Certification Exam(s) ]
    P&C [2 Certification Exam(s) ]
    Palo-Alto [4 Certification Exam(s) ]
    PARCC [1 Certification Exam(s) ]
    PayPal [1 Certification Exam(s) ]
    Pegasystems [12 Certification Exam(s) ]
    PEOPLECERT [4 Certification Exam(s) ]
    PMI [15 Certification Exam(s) ]
    Polycom [2 Certification Exam(s) ]
    PostgreSQL-CE [1 Certification Exam(s) ]
    Prince2 [6 Certification Exam(s) ]
    PRMIA [1 Certification Exam(s) ]
    PsychCorp [1 Certification Exam(s) ]
    PTCB [2 Certification Exam(s) ]
    QAI [1 Certification Exam(s) ]
    QlikView [1 Certification Exam(s) ]
    Quality-Assurance [7 Certification Exam(s) ]
    RACC [1 Certification Exam(s) ]
    Real-Estate [1 Certification Exam(s) ]
    RedHat [8 Certification Exam(s) ]
    RES [5 Certification Exam(s) ]
    Riverbed [8 Certification Exam(s) ]
    RSA [15 Certification Exam(s) ]
    Sair [8 Certification Exam(s) ]
    Salesforce [5 Certification Exam(s) ]
    SANS [1 Certification Exam(s) ]
    SAP [98 Certification Exam(s) ]
    SASInstitute [15 Certification Exam(s) ]
    SAT [1 Certification Exam(s) ]
    SCO [10 Certification Exam(s) ]
    SCP [6 Certification Exam(s) ]
    SDI [3 Certification Exam(s) ]
    See-Beyond [1 Certification Exam(s) ]
    Siemens [1 Certification Exam(s) ]
    Snia [7 Certification Exam(s) ]
    SOA [15 Certification Exam(s) ]
    Social-Work-Board [4 Certification Exam(s) ]
    SpringSource [1 Certification Exam(s) ]
    SUN [63 Certification Exam(s) ]
    SUSE [1 Certification Exam(s) ]
    Sybase [17 Certification Exam(s) ]
    Symantec [135 Certification Exam(s) ]
    Teacher-Certification [4 Certification Exam(s) ]
    The-Open-Group [8 Certification Exam(s) ]
    TIA [3 Certification Exam(s) ]
    Tibco [18 Certification Exam(s) ]
    Trainers [3 Certification Exam(s) ]
    Trend [1 Certification Exam(s) ]
    TruSecure [1 Certification Exam(s) ]
    USMLE [1 Certification Exam(s) ]
    VCE [6 Certification Exam(s) ]
    Veeam [2 Certification Exam(s) ]
    Veritas [33 Certification Exam(s) ]
    Vmware [58 Certification Exam(s) ]
    Wonderlic [2 Certification Exam(s) ]
    Worldatwork [2 Certification Exam(s) ]
    XML-Master [3 Certification Exam(s) ]
    Zend [6 Certification Exam(s) ]

    References :

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