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600-455 - Deploying Cisco Unified Contact Center Enterprise (DUCCE) - BrainDump Information

Vendor Name : Cisco
Exam Code : 600-455
Exam Name : Deploying Cisco Unified Contact Center Enterprise (DUCCE)
Questions and Answers : 70 Q & A
Updated On : November 14, 2018
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600-455 exam Dumps Source : Deploying Cisco Unified Contact Center Enterprise (DUCCE)

Test Code : 600-455
Test Name : Deploying Cisco Unified Contact Center Enterprise (DUCCE)
Vendor Name : Cisco
Q&A : 70 Real Questions

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Cisco Deploying Cisco Unified Contact

picking out considerations in a multi-web page Cisco UC deployment | killexams.com Real Questions and Pass4sure dumps

download and read "settling on issues in a Multisite Deployment" in its entirety. 

implementing Cisco Unified Communications, part 2Chapter 1, choosing considerations in a Multisite Deployment

Deploying Cisco Unified Communications supervisor between dissimilar websites requires an acceptable dial plan, acceptable bandwidth, a quality of service (QoS) implementation and a design that can live on IP WAN failures.

This chapter will explain the considerations that can arise in a multisite Cisco UC manager deployment, and recommend selected options.

choosing considerations in a Multisite DeploymentTable of contents:1. Multisite deployment challenge overview2. high-quality challenges3. Bandwidth challenges4. Availability challenges5. Dial plan challenges6. Overlapping and nonconsecutive numbers7. fastened versus variable-size numbering plans8. Variable-size numbering, E.164 addressing and DID9. Optimized call routing and PSTN backup10. NAT and safety concerns 

 Multisite deployment challenge overview

previously called Cisco call supervisor (CCM), Cisco Unified Communications manager (CUCM) multi-site deployment challenges can encompass here:

  • satisfactory issues: real-time communications of voice and video should be prioritized over a packet-switching community. All traffic is treated equally by way of default in routers and switches. Voice and video are prolong-sensitive packets that deserve to be given precedence to prevent extend and jitter (variable delay), which would outcomes in reduced voice first-rate.

  • Bandwidth considerations: Cisco Unified Communications (Cisco UC) can include voice and video streams, signaling traffic, administration site visitors, and utility traffic such as prosperous media conferencing. The further bandwidth that is required when deploying a Cisco Unified Communications answer has to be calculated and provisioned for to ensure that information applications and Cisco Unified Communications functions do not overload the purchasable bandwidth. Bandwidth reservations may also be made to purposes through QoS deployment.

  • Availability considerations: When deploying Cisco Unified Communications manager (CUCM) with centralized name processing, IP phones register with CUCM over the IP LAN and probably over the WAN. If gateways in remote websites are using Media Gateway control Protocol (MGCP) as a signaling protocol, they additionally rely upon the provision of CUCM acting as an MGCP call agent. it's important to enforce fallback solutions for IP phones and gateways in scenarios wherein the connection to the CUCM servers is damaged on account of IP WAN failure. Fallback options also observe to H.323 gateways however are already created with H.323 dial peers in a proper H.323 gateway configuration.

  • Dial plan concerns: directory numbers (DN) can overlap across dissimilar sites. Overlapping dial plans and nonconsecutive numbers may also be solved by using designing a strong multisite dial plan. prevent overlapping numbers across websites each time viable for an easier design.

  • NAT and security concerns: using deepest IP addresses inside an commercial enterprise IP community is awfully typical. cyber web Telephony provider suppliers (ITSP) require pleasing public IP addresses to route IP cellphone calls. The deepest IP addresses inside the commercial enterprise ought to be translated into public IP addresses. Public IP addresses make the IP telephones seen from the cyber web and hence discipline to assaults.
  •  pleasant challenges

    IP networks had been no longer initially designed to carry real-time site visitors; as a substitute, they were designed for resiliency and fault tolerance. each and every packet is processed one at a time in an IP community, every now and then causing diverse packets in a communications movement to take distinctive paths to the destination. The distinct paths within the community may also have a special amount of packet loss, delay, and lengthen adaptation (jitter) on account of bandwidth, distance, and congestion transformations. The destination need to be able to get hold of packets out of order and resequence these packets. This problem is solved by way of real-Time Transport Protocol (RTP) sequence numbers and traffic resequencing. When feasible, it's top of the line to no longer depend entirely on these RTP mechanisms. relevant community design, the use of Cisco router Cisco categorical Forwarding (CEF) switch cache technology, performs per-destination load sharing by way of default. Per-destination load sharing isn't an ideal load-balancing paradigm, but it ensures that each and every IP flow (voice name) takes the equal path.

    Bandwidth is shared with the aid of diverse clients and applications, whereas the quantity of bandwidth required for an individual IP move varies enormously all the way through brief lapses of time. Most facts applications are very bursty, whereas Cisco true-time audio communications with RTP use the equal continual-bandwidth movement. The bandwidth obtainable for any software, together with CUCM and voice-bearer site visitors, is unpredictable. throughout height intervals, packets should be buffered in queues ready to be processed as a result of network congestion. Queuing is a term that any individual who has ever experienced air flight is time-honored with. should you arrive on the airport, you must get in a line (queue), since the variety of ticket brokers (bandwidth) obtainable to investigate you in is lower than the circulate of traffic arriving on the ticket counters (incoming IP traffic). If congestion occurs for too long, the queue (packet buffers) receives filled up, and passengers are annoyed (packets are dropped). bigger queuing delays and packet drops are extra likely on enormously loaded, sluggish-pace links such as WAN links used between websites in a multisite environment. fine challenges are ordinary on these types of hyperlinks, and you should handle them through imposing QoS. devoid of using QoS, voice packets experience prolong, jitter, and packet loss, impacting voice great. it is crucial to competently configure Cisco QoS mechanisms end to conclusion right through the network for suitable audio and video performance.

    right through height durations, packets can not be despatched automatically because of interface congestion. instead, the packets are briefly saved in a queue, waiting to be processed. The period of time the packet waits in the queue, known as the queuing lengthen, can differ vastly in line with network circumstances and site visitors arrival fees. If the queue is full, newly acquired packets cannot be buffered anymore and get dropped (tail drop). figure 1-1 illustrates tail drop. Packets are processed on a primary in, first out (FIFO) model in the hardware queue of all router interfaces. Voice conversations are predictable and constant (sampling is each 20 milliseconds by means of default), however information purposes are bursty and grasping. Voice hence is area to degradation of high-quality because of extend, jitter, and packet loss.

    determine 1-1

     Bandwidth challenges

    every site in a multisite deployment usually is interconnected by means of an IP WAN, or sometimes through a metropolitan-area community (MAN) reminiscent of Metro Ethernet. Bandwidth on WAN hyperlinks is restricted and comparatively high priced. The goal is to make use of the available bandwidth as efficaciously as possible. pointless site visitors should be removed from the IP WAN links via content material filtering, firewalls, and entry manage lists (ACL). IP WAN acceleration strategies for bandwidth optimization may still be considered as neatly. Any duration of congestion may outcome in carrier degradation unless QoS is deployed during the network.

    Voice streams are constant and predictable for Cisco audio packets. customarily, the G.729 codec is used throughout the WAN to most suitable use bandwidth. As a evaluation, the G.711 audio codec requires sixty four kbps, whereas packetizing the G.711 voice pattern in an IP/UDP/RTP header each 20 ms requires 16 kbps plus the Layer 2 header overhead.

    Voice is sampled every 20 ms, leading to 50 packets per 2d (pps). The IP header is 20 bytes, whereas the UDP header is eight bytes, and the RTP header is 12 bytes. The 40 bytes of header information ought to be transformed to bits to determine the packet rate of the overhead. as a result of a byte has eight bits, forty bytes * eight bits in a byte = 320 bits. The 320 bits are sent 50 instances per 2d in keeping with the 20-ms price (1 millisecond is 1/1000 of a second, and 20/one thousand = .02). So:

    .02 * 50 = 1 second320 bits * 50 = 16,000 bits/sec, or 16 kbps

    Voice packets are benign in comparison to the bandwidth consumed by using data applications. facts functions can fill the total optimum transmission unit (MTU) of an Ethernet body (1518 bytes or 9216 bytes if jumbo Ethernet frames had been enabled). In assessment to statistics utility packets, voice packets are very small (60 bytes for G.729 and 200 bytes for G.711 with the default 20-ms sampling price).

    In figure 1-2, a conference bridge has been deployed on the main website. No convention bridge exists on the far flung website. If three IP phones at a faraway web site be part of a conference, their RTP streams are sent across the WAN to the conference bridge. The convention bridge, even if the use of utility or hardware supplies, mixes the obtained audio streams after which sends back three interesting unicast audio streams to the IP telephones over the IP WAN. The convention bridge removes the receiver's voice from his or her pleasing RTP flow in order that the user doesn't event echo because of the delay of traversing the WAN hyperlink and mixing RTP audio streams within the conference bridge.

    figure 1-2

    Centralized conference supplies trigger bandwidth, delay, and capability challenges in the voice network. every G.711 RTP move requires 80 kbps (plus the Layer 2 overhead), resulting in 240 kbps of IP WAN bandwidth consumption by using this voice conference. If the conference bridge were no longer determined on the different facet of the IP WAN, this traffic would now not deserve to traverse the WAN link, resulting in much less delay and bandwidth consumption. If the remote web site had a CUCM vicinity configuration that resulted in calls with the G.729 codec returned to the main web page, the application conferencing resources of CUCM would no longer be able to combine the audio conversations. Hardware conferencing or hardware transcoder media supplies in a voice gateway are required to accommodate G.729 audio conferencing. native hardware conference supplies would eradicate this need. All centrally discovered media elements (tune On dangle [MOH], annunciator, conference bridges, videoconferencing, and media termination aspects) undergo equivalent bandwidth, lengthen, and resource exhaustion challenges.

     Availability challenges

    When deploying CUCM in multisite environments, centralized CUCM-based mostly functions are accessed over the IP WAN. Affected services encompass right here:

  • Signaling in CUCM multisite deployments with centralized name processing: faraway Cisco IP telephones register with a centralized CUCM server. far off MGCP gateways are controlled by means of a centralized CUCM server that acts as an MGCP name agent.

  • Signaling in CUCM multisite deployments with allotted name processing: In such environments, websites are connected via H.323 (non-gatekeeper-managed, gatekeeper-managed, or H.225) or Session Initiation Protocol (SIP) trunks.

  • Media alternate: RTP streams between endpoints located at diverse websites.

  • other features: These encompass Cisco IP cell Extensible Markup Language (XML) services and access to applications akin to attendant console, CUCM Assistant, and others.
  • figure 1-three shows a Unified Communications community through which the leading web site is linked to a far flung website through a centralized name-processing atmosphere. The leading website is additionally connected to a faraway cluster through an intercluster trunk (ICT) representing a allotted name processing ambiance. The aggregate of both centralized and distributed name processing represents a hybrid call-processing mannequin through which small websites use the CUCM elements of the main web page, but enormous far flung offices have their own CUCM cluster. On the bottom left of figure 1-3 is a SIP trunk, customarily over a Metro Ethernet connection to an online Telephony service company (ITSP). The advantage of the SIP trunk is that the ITSP gives the gateways to the PSTN as a substitute of your proposing gateways on the leading website.

    determine 1-3

    An IP WAN outage in determine 1-3 will cause an outage of call-processing services for the remote website related in a centralized vogue. The far flung cluster will not endure a call-processing outage, but the faraway cluster should not capable of dial the main web page over the IP WAN throughout the outage. Mission-essential voice applications (voice mail, interactive voice response [IVR], and so forth) discovered at the leading site should be unavailable to any of the other websites throughout the WAN outage.

    If the ITSP is the use of the equal hyperlinks that enable IP WAN connectivity, all calls to and from the general public switched telephone community (PSTN) will even be unavailable.

    A deployment just like the one shown in figure 1-three is regarded badly designed because of the lack of IP WAN and PSTN backup.

     Dial plan challenges

    In a multisite deployment, with a single or numerous CUCM clusters, dial plan design requires the honor of a couple of concerns that do not exist in single-website deployments:

  • Overlapping numbers: clients discovered at distinctive websites can have the identical listing numbers assigned. as a result of directory numbers continually are wonderful handiest within a web page, a multisite deployment requires a solution for overlapping numbers.

  • Nonconsecutive numbers: Contiguous tiers of numbers are vital to summarize name-routing counsel, analogous to contiguous IP tackle ranges for route summarization. Such blocks can also be represented by one or a number of entries in a name-routing desk, akin to route patterns, dial peer destination patterns, and voice translation rules, which keep the routing desk brief and straightforward. If every endpoint requires its personal entry within the name-routing desk, the desk receives too huge, a lot of reminiscence is required, and lookups take more time. hence, nonconsecutive numbers at any web site aren't finest for efficient name routing.

  • Variable-length numbering: Some countries, such as the U.S. and Canada, have mounted-length numbering plans for PSTN numbers. Others, similar to Mexico and England, have variable-size numbering plans. a problem with variable-size numbers is that the finished size of the number dialed may also be determined handiest by means of the CUCM route plan by way of expecting the interdigit timeout. expecting the interdigit timeout, everyday as the T.302 timer, adds to the publish-dial delay, which may additionally annoy users.

  • Direct inward dialing (DID) levels and E.164 addressing: When considering integration with the PSTN, internally used directory numbers need to be related to exterior PSTN numbers (E.164 addressing). reckoning on the numbering plan (fastened or variable) and features supplied via the PSTN, right here options are ordinary:

  • every internal directory quantity pertains to a hard and fast-size PSTN number: during this case, each and every interior directory quantity has its personal committed PSTN number. The listing number can, but doesn't need to, in shape the least-big digits of the PSTN number. In international locations with a set numbering plan, such because the North American Numbering Plan (NANP), this constantly capacity that the four-digit workplace codes are used as internal listing numbers. If these are not interesting, digits of workplace codes or administratively assigned site codes might possibly be introduced, leading to 5 or greater digits being used for inner listing numbers.

    yet another solution is to now not reuse any digits of the PSTN number but to readily map each internally used listing number to any PSTN quantity assigned to the company. in this case, the inner and exterior numbers shouldn't have the rest in usual. If the internally used listing number suits the least-tremendous digits of its corresponding PSTN quantity, significant digits will also be set at the gateway or trunk. also, frequent exterior cellphone number masks, transformation masks, or prefixes will also be configured. this is proper as a result of all inner directory numbers are modified to wholly qualified PSTN numbers within the same approach. an extra illustration is if the internal directory quantity consists of elements of the PSTN quantity and administratively assigned digits reminiscent of web site codes plus PSTN station codes, or distinctive degrees, similar to PSTN station codes 4100 to 4180 that map to listing numbers 1100 to 1180, or absolutely impartial mappings of inside listing numbers to PSTN numbers. in that case, one or more translation rules should be used for incoming calls, and one or greater calling birthday party transformation rules, transformation masks, exterior mobilephone number masks, or prefixes must be configured.

  • No DID assist in mounted-length numbering plans: To steer clear of the requirement of 1 PSTN number per interior directory quantity when the usage of a hard and fast-size numbering plan, it is usual to disallow DID to an extension. instead, the PSTN trunk has a single number, and all PSTN calls routed to that quantity are despatched to an attendant, auto-attendant, receptionist, or secretary. From there, the calls are transferred to the applicable interior extension.

  • internal listing numbers are part of a variable-size number: In international locations with variable-size numbering plans, a typically shorter "subscriber" quantity is assigned to the PSTN trunk, but the PSTN routes all calls starting with this number to the trunk. The caller can add digits to identify the extension. There is no fixed number of additional digits or total digits. despite the fact, there is a optimum, always 32 digits, which gives the liberty to select the size of directory numbers. This optimum size can be much less. for example, in E.164 the optimum number is 15 digits, not together with the nation code. A caller simply adds the acceptable extension to the business's (short) PSTN quantity when placing a call to a selected consumer. If best the short PSTN number with out an extension is dialed, the name is routed to an attendant in the enterprise. Residential PSTN numbers are constantly longer and do not permit further digits to be delivered; the feature simply described is accessible handiest on trunks.
  • category of quantity (TON) in ISDN: The calling number (the automated number Identification [ANI]) of calls being got from the PSTN can also be represented in different ways:

    - As a seven-digit subscriber number- As a ten-digit number, including the enviornment code- In overseas layout with the nation code in entrance of the area code

    To standardize the ANI for all calls, the layout that's used must be primary, and the number needs to be transformed thus.

  • Optimized name routing: Having an IP WAN between websites with PSTN access at all sites enables PSTN toll pass through sending calls between sites over the IP WAN in its place of the use of the PSTN. In such situations, the PSTN should still be used as a backup course only in case of WAN failure. another answer, which extends the idea of toll pass and may probably in the reduction of toll fees, is to additionally use the IP WAN for PSTN calls. With tail-conclusion hop-off (TEHO), the IP WAN is used as much as possible, and the gateway it's closest to the dialed PSTN vacation spot is used for the PSTN breakout.
  •  Overlapping and nonconsecutive numbers

    In determine 1-4, Cisco IP phones on the leading site use directory numbers 1001 to 1099, 2000 to 2157, and 2365 to 2999. on the faraway website, 1001 to 1099 and 2158 to 2364 are used. These listing numbers have two considerations. First, 1001 to 1099 overlap; these listing numbers exist at each websites, so that they aren't unique during the comprehensive deployment. This explanations a problem: If a person within the far off website dialed most effective the 4 digits 1001, which telephone would ring? This concern of overlapping dial plans has to be addressed via digit manipulation. in addition, the nonconsecutive use of the latitude 2000 to 2999 (with some reproduction numbers at the two websites) would require a big number of additional entries in call-routing tables since the tiers can hardly be summarized by means of one (or a couple of) entries.

    figure 1-four

     mounted versus variable-size numbering plans

    a set numbering plan points mounted-size enviornment codes and local numbers. An open numbering plan elements variance in size of area code or native quantity, or both, within the nation.

    table 1-1 contrasts the NANP and a variable-length numbering plan -- Germany's numbering plan in this illustration.

    table 1-1

    element Description fixed Numbering Plan (NANP) Variable-length Numbering Plan (Germany) nation code A code of one to a few digits is used to reach the particular cell system for each nation or particular carrier. attain the E.164 common from http://itu.org to peer all foreign country codes. 1 forty nine enviornment code Used within many countries to route calls to a selected metropolis, region, or special carrier. depending on the nation or place, it could possibly even be called a numbering plan enviornment, subscriber trunk dialing code, countrywide destination code, or routing code. Three digits Three to five digits Subscriber number Represents the selected cell number to be dialed, but it surely does not include the nation code, enviornment code (if applicable), overseas prefix, or trunk prefix. Three-digit exchange code plus a four-digit station code Three or more digits Trunk prefix The initial digits to be dialed in a domestic name, earlier than the enviornment code and the subscriber number. 1 0 access code a host it really is traditionally dialed first "to get out to the PSTN," used in PBXs and VoIP systems. nine0 international prefix The code dialed earlier than a global number (country code, area code if any, and then subscriber quantity). 011 00 or + (+ is used via cellphones)

    Examples:

  • inside the U.S.: 9-1-408-555-1234 or 1-555-1234 (within the identical enviornment code)
  • U.S. to Germany: 9-011-49-404-132670
  • inside Germany: 0-0-404-132670 or 0-132670 (within the equal enviornment code)
  • Germany to the U.S.: 0-00-1-408-555-1234 (notice: the 1 in 00-1-408 is the U.S. nation code, not the trunk prefix.)
  • The NANP PSTN number is 408-555-1234, DID is not used, and all calls positioned to the main web page are handled by an attendant. there's a far off web page in Germany with the E.164 PSTN quantity +forty nine 404 13267. 4-digit extensions are used at the German location, and DID is allowed as a result of digits can be introduced to the PSTN quantity. When calling the German office attendant (not knowing a particular extension), U.S. clients would dial 9-011-forty nine-404-13267. observe how the + is replaced by way of the foreign prefix 011 and the entry code 9. If the cell with extension 1001 should be referred to as without delay, 9-011-forty nine-404-13267-1001 needs to be dialed.

     Variable-size numbering, E.164 addressing and DID

    figure 1-5 illustrates an example through which the leading site with CUCM resides within the U.S. and a far flung website with out CUCM resides in Germany. The NANP PSTN quantity in the U.S. is 408-555-1234. be aware that DID isn't used, because all calls positioned to the leading website are handled by way of an attendant. A remote website in Germany has PSTN number +forty nine 404 13267. four-digit extensions are used on the German location, and DID is allowed as a result of digits can also be added to the PSTN quantity. When calling the German office attendant (not knowing a specific extension), U.S. clients would dial 9-011-49-404-13267. If the mobilephone with extension 1001 may still be known as without delay, 9-011-49-404-13267-1001 needs to be dialed.

    figure 1-5

    The good judgment of routing calls with the aid of CUCM over the WAN or throughout the PSTN is correctly clear to the mobile user.

     Optimized name routing and PSTN backup

    There are two how you can store expenses for PSTN calls in a multisite deployment:

    within the instance proven in figure 1-6, a name from Chicago to San Jose could be routed as follows:

  • The Chicago CUCM express person dials 9-1-408-555-6666, a PSTN mobilephone observed in San Jose.
  • The call is routed from Chicago CUCM specific Router to the San Jose CUCM cluster over the IP WAN with both SIP or H.323.
  • The San Jose CUCM routes the name to the San Jose gateway, which breaks out to the PSTN with what now becomes a native low cost call to the San Jose PSTN.
  • The San Jose PSTN central office routes the call, and the mobilephone rings.
  • determine 1-6

    If the WAN have been unavailable for any rationale earlier than the name, the Chicago Gateway would ought to be adequately configured to route the call with the appropriate digit manipulation in the course of the PSTN at a probably greater toll can charge to the San Jose PSTN phone.

     NAT and security issues

    In single-web page deployments, CUCM servers and IP telephones continually use deepest IP addresses as a result of there is not any need to speak with the backyard IP world. NAT is not configured for the cell subnets, and assaults from the backyard are unattainable. In multisite deployments, although, IP security (IPsec) digital deepest community (VPN) tunnels can also be used between websites. The VPN tunnels enable handiest intersite verbal exchange; access to the covered internal networks isn't feasible from the backyard—most effective from the other web site in the course of the tunnel. therefore, attacks from the outdoor are blocked on the gateway. To configure IPsec VPNs, the VPN tunnel ought to be configured to terminate on the two gateways within the distinctive sites. once in a while here's no longer viable; as an example, both websites may be below distinctive administration, or in all probability safety guidelines do not allow the configuration of IPsec VPNs.

    In this type of case, or when connecting to a public provider equivalent to an ITSP, NAT has to be configured for CUCM servers and IP telephones. Cisco calls this Hosted NAT Traversal for Session Border Controllers.

    In figure 1-7, company A and enterprise B each use IP community 10.0.0.0/8 internally. To talk over the cyber web, the deepest addresses are translated into public IP addresses. business A uses public IP network A, and business B uses public IP network B. All CUCM servers and IP phones may also be reached from the cyber web and communicate with every different.

    As soon as CUCM servers and IP telephones may also be reached with public IP addresses, they're discipline to assaults from the outdoor world, introducing capabilities protection issues.

    figure 1-7

    download and skim "picking issues in a Multisite Deployment" in its entirety.


    Cisco Addresses Collaboration Portfolio Shortcoming | killexams.com Real Questions and Pass4sure dumps

    CISCO associate SUMMIT — Cisco has no longer handiest invigorated its collaboration team with new blood, the vendor on Tuesday introduced new collaboration integrations and items to bolster demand and dissipate consumer disappointment. a large player in unified communications, Cisco boasts 300 million users globally.

    Cisco's Amy Chang

    Cisco’s Amy Chang

    From a methodology point of view, Cisco is engaged on creating a single unified UC portfolio.

    “Bridges, no greater islands,” said Amy Chang, senior vice current, collaboration expertise community. “You’re going to look the portfolio come together in a means it hasn’t earlier than.”

    companions and users will hear Cisco talk a couple of cloud-first method this week at the business’s accomplice Summit in Las Vegas, however now not a cloud-best method.

    “we have 36 million clients on Jabber. Our on-prem portfolio; that you would be able to agree with that we’re going to be setting up for that as smartly,” pointed out Chang. “You’ll see us developing on either side.”

    Cisco made news bulletins that touch on its collaboration method.

    Two new collaboration transformations, announced Tuesday, center of attention on BroadCloud Calling and Huddles areas. the new Cisco BroadCloud Calling boasts integration with Webex teams and conferences, and comes with a brand new collaboration Flex Plan for service providers. Cisco bought BroadSoft for $171 billion a year in the past as part of its circulate from switching and routing to application.

    On the Huddles front, admitting that it hasn’t reached its skills on account that being introduced a few years ago, Sri Srinivasan, vice president and popular manager, crew Collaboration group, introduced three new products: Webex Share, Webex Room Mini equipment and Webex Board fifty five.

    Cisco BroadCloud Calling is a phone device in the cloud, offering the merits of a traditional PBX within the cloud. Cisco Webex groups can be obtainable via provider providers. It’s designed for corporations with more than a hundred personnel.

    “Webex groups now turns into PBX within the cloud,” observed Aruna Ravichandran, vice president, global advertising at Cisco.

    Cisco additionally introduced new BroadCloud Calling to the Flex Plan, certainly for carrier providers. What that potential is that Cisco BraodCloud Calling is a new alternative within the plan and service suppliers can bundle or combine and suit how their customers are looking to deploy – on-premises or within the cloud – in a single equipment with a single invoice.

    This answer will at the beginning be purchasable via six service providers within the U.S. and extend to guide global places across 19 international locations in 2018, and extra in 2019 and beyond.

    additionally, a new Cisco Calling App may be attainable from carrier suppliers who promote BroadCloud Calling whereas the usage of the Flex Plan — and they can inner most-label the app. It’s additionally integrated with Outlook and the business listing to simplify looking for colleagues.

    Huddle areas are rooms designed for five americans or fewer, and there are about 25 million Huddle spaces these days, representing a 20 percent growth expense over two years; although, 48 p.c of huddle spaces have no collaboration expertise. It’s no ask yourself why 78 % of huddle users file that they’re annoyed with Huddle areas collaboration.

    With this announcement of Webex Share, Webex Room equipment Mini and Webex Board fifty five, Cisco is out to …

    Pages:  1 2 next


    Cisco Unified Communications 9.0 within the Cloud | killexams.com Real Questions and Pass4sure dumps

    “but didn’t you just unlock Cisco UC 9.0?”

    I actually have heard this regularly due to the fact Oct 16 once we introduced Cisco Unified Communications unlock 9.0 “within the cloud”, or more certainly in Cisco Hosted Collaboration answer (HCS). The query has ended in fine discussions around Cisco’s focal point on offering consumers their option of deployment mannequin with out compromise.

    Cloud collaboration is an integral part of Cisco’s Collaboration method. we're dedicated to supplying characteristic parity for Cisco Unified Communications on premises and in the cloud. After a new Cisco UC unencumber is made available for on premises deployment, then inside a quarter the equal enhancements could be attainable in the cloud through Cisco HCS. Case in point, Cisco UC 9.0 “First client Ship” (FCS) changed into Aug 15. FCS of Cisco HCS with Cisco UC 9.0 was Oct 26.

    whether it’s voice, video, messaging, net conferencing, mobility, or protection — Cisco UC 9.0 is all about greater flexibility, bridging methods together, and maintaining our customers’ investments. Making Cisco UC capabilities additionally obtainable in the course of the cloud makes it possible for shoppers who should mix and match deployment options to fulfill entertaining and ranging business necessities. certified HCS partners now even have the ability to provide extra cost-add solutions and features.

    I invite you to be a part of experts from my team for a reside webcast with Q&A on Nov 14. learn extra in regards to the new alternate options for deploying Cisco Unified Communications as well as Cisco TelePresence, Cisco WebEx and Cisco Contact core. we will share use circumstances and what you should definitely believe when choosing which deployment model is most suitable in your enterprise.

    As all the time, I welcome your feedback and seem to be forward to us staying engaged.

    Thomas

    Share:




    Killexams.com 600-455 Dumps and Real Questions

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    Deploying Cisco Unified Contact Center Enterprise (DUCCE)

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    Certifications for Cisco partners tackle approaching tech skills gap | killexams.com real questions and Pass4sure dumps

    About a year ago, Cisco introduced three new Business Transformation Certifications designed to prepare partners for imminent business opportunities in the enterprise. Today, the vendor introduced an additional five new or updated certifications for partners and/or their end user IT customers. These certifications are designed to help bridge the approaching gap in tech skills as business transitions -- i.e. mobility, cloud, Internet of Things, and big data and analytics --  accelerate in the enterprise.

    Today's announcement includes the CCNP Routing and Switching v2.0 revision, four new certifications for Network Programmability Specialists, Cisco Industrial Networking Specialist certification, Cisco Enterprise IT-Business Specialist certification, and Unified Contact Center Enterprise (UCCE) Training.

    According to Tejas Vashi, director of marketing and product management with Learning@Cisco, the skills gap will come from the explosive increase in network-connected devices -- from 10 to 12 billion endpoints today to 50 billion endpoints by 2020 -- and the lack of tech-savvy professionals to support a growing network infrastructure.

    "Partners need to understand the changing situation they're walking into at customer sites, particularly for a consultative sale where a business conversation revolves around efficiencies and return on investment," he said.

    Some of the new certifications are of greater importance to certain Cisco partners and are aimed at customer IT shops.

    Of immediate importance to partners are updates to the CCNP Routing and Switching Certification. Considered a major revision, CCNP Routing and Switching v2.0 advancements include a greater emphasis on IPv6, Cisco StackWise, Virtual Switch Services (VSS), and Dynamic Multipoint VPN (DMVPN).

    Cisco has also modified its curriculum and exams. Modifications include lab-based, hands-on content and configuration for IPv6. Instructor-led and e-learning options are available for the Route, Switch and Tshoot (troubling shooting) training products.

    Cisco partners will have to meet the new credential requirements to maintain certification levels. New exams are available starting today. Old exams will be retired on January 30, 2015.

    The four new Network Programmability Specialist certifications are Business Application Engineer, Network Application Developer, Network Programmability Design Specialist, and Network Programmability Engineer.

    Partners can expect to learn how to deploy an open infrastructure, fundamental network skills, development of open environments, and design simplification with innovative automation.

    Cisco is making on-demand videos available for training. The new Network Programmability Specialist certifications require each Specialist to complete two courses and two exams that address open application program interface (API) programmability and Policy Based Controllers technologies.

    The new Cisco Industrial Networking Specialist certification addresses operational and IT convergence on the industrial plant floor. Certification materials include training for obtaining foundation skills for the administration and management of industrial network devices and systems in manufacturing and other industrial plants.

    According to Andy Gremett, senior product marketing manager with Learning@Cisco, this is Cisco's first step towards addressing the skills-gap challenge on the horizon with the looming Internet of Things.

    "These companies are going to have to go to partners to buy sensors, to figure out what they're going to do with all the data coming in from all the endpoints, and they're going to have to go to partners to secure the data and [learn how to] store it and use it," he said.

    This training combines instructor-led and hands-on education.

    The Cisco Enterprise IT-Business Specialist certification takes the success of the partner business transformation training and directs it to the customer. According to Gremett, Cisco partners may want to take this training to help customers drive business value for themselves or partners may want to point customers towards this specialist certification.

    The Cisco Unified Contact Center Enterprise v10 certification includes revised courses. The three refreshed courses are Administering Cisco Unified Contact Center Enterprise 1 (AUCCE1) , Administering Cisco Unified Contact Center Enterprise 2 (AUCCE2) , and Deploying Cisco Unified Contact Center Enterprise(DUCCE).

    Course topics cover Cisco UCCE v10x, APIs that drive cloud and mobility, the interactive voice response environment for UCCE, and  Cisco Unified Intelligence Center (CUIC) component architecture..

    Training is now available.


    CEO Tech Talk: Talkdesk Achieved Unicorn Status By Building A Call Center In The Cloud | killexams.com real questions and Pass4sure dumps

    Under CEO and co-founder Tiago Paiva, San Francisco-based startup Talkdesk achieved unicorn status in building a contact center as a service for large companies. (Photo credit: Kyle Flubacker)Talkdesk

    At Opentalk, Talkdesk's customer and partner conference hosted in San Francisco this week, I sat down with CEO Tiago Paiva for a wide-ranging interview, discussing topics including the company's latest announcements, its humble beginnings, as well as Talkdesk's recent unicorn status - the startup recently raised $100 million at over $1 billion valuation to accelerate its growth.

    At its third-annual conference, the San Francisco-based startup announced 3 major updates to its cloud-based call center-as-a-service (CCaaS) platform:

  • Talkdesk iQ, an artificial intelligence-based recommendation engine that mines billions of interactions to reveal customer insights and trends to provide recommendations to contact center agents and improve the customer experience
  • A 100% uptime Service Level Agreement (SLA) which is an industry first. The industry standard is 5 9's, or 99.999% of availability
  • A $10 million Innovation Fund to invest in companies that build apps for Talkdesk's CCaaS enterprise platform
  • This interview has been edited for clarity and length.

    Jean Baptiste Su: What does Talkdesk do?

    Tiago Paiva: What we do is a contact center platform which lets companies communicate with their customers in any way they want be it voice, text, SMS, live chat, chatbot. We provide you with the tools to communicate with your customers, to track what your customers are doing, to give them a better service. So, pretty much everything around that, from analytics to reporting, to APIs, to integrations, around the customer service interaction.

    JBS: It sounds similar to what Salesforce does, a CRM?

    TP: It's similar, but the difference is that a CRM is pretty much made to save data. You save data, and then you go get the data when you need it. What we do is, we use many times the CRM to get the information to do the job on Talkdesk. So, it's similar, but we are an "action" system. We use the data to make decisions, and to help make decisions, and to route decisions. CRMs just saves the data. And, of course, you can say it's similar to a service cloud or a ticketing system, so that's a portion of it.

    JBS: A ticketing system like Zendesk?

    TP: Yes, Zendesk is one portion of the customer service world.

    JBS: How is Talkdesk different from a traditional contact center sold by leaders like Avaya, Cisco or Genesys?

    TP: A contact center from Avaya or Cisco has a lot of functionality, but it's the same system that has been built 30 years ago, so it's a very monolithic system: They go to your company, they deploy the servers where you are, and it probably takes a year to get everything done. And then you are stuck like there's no or little integrations with other systems like Salesforce, Zendesk, Slack or the latest innovative tools because there's not an open API. So what Talkdesk does is, we do everything that Avaya and Cisco do, but we do it in a new open way, with no necessary hardware to deploy. Call it the new world.

    JBS: In the cloud?

    TP: Exactly, in the cloud. Everything in Talkdesk is open, everything has an API, so if you want Talkdesk to work with Salesforce, with Zendesk, perfect. Try to make Cisco or Avaya work with Salesforce and Zendesk, you can, but it's probably 6 months of work. So, we do the same thing, but in a new way. Easier, better also not as expensive, if you think about Capex.

    JBS: And what about this new wave of companies like RingCentral, Aircall or Dialpad, that also do communications in the cloud?

    TP: In the communications space, there are 2 main areas: One of them is the contact center (CC), and the other is unified communications (UC). The latter is where the Ciscos and the PBXs of the world are, as well as Aircall and RingCentral. These are the phone systems you have on your desk. On the other hand, Talkdesk is a contact center, so we have a lot more advanced functionality. When your needs grow, then you usually move from UC to CC. In the CC space, you have the on-premise solutions, which are the Ciscos and the Avayas, then you have the first generation of cloud-based contact centers which are the Five9, inContact, Genesis, 8x8, and then you have the second generation, and that's where Talkdesk comes in. Talkdesk is the only solution right now that's 100% cloud-based. There's nothing, there are no servers. No one else does like that, and we're the next generation, a native cloud-based contact center-as-a-service.

    JBS: Let's switch now to your go-to-market strategy. When you started it was all self-service, then you added a direct salesforce and more directly a partner channel. Talk about this evolution.

    TP: So, we do have some partnerships, Vodafone is one of them, in Europe, in the UK, but still most of our revenue comes from direct sales and we have our sales team working with customers on the ground, and calling them, and bringing them to Opentalk and all of this thing. So mostly it's still direct, just at a bigger scale. When we met in 2012, we were very focused on small businesses (SMBs). So we used to do self-service and that works up to a certain size (3-5 users). But if you go above that size, then you need a sales team. Now we are on projects with 50 users, 200 users, 500 users, so we do that through an enterprise team that's on the ground.

    JBS: Today at Opentalk, you've announced several things like Talkdesk IQ, the 100% uptime SLA and the $10 million fund. Can you talk about some of these?

    TP: When you make a phone call to chat, Talkdesk is in the middle, so we know the number you are calling, the time you are calling. We can even analyze your voice and see if you are upset. So, we have all this information and then we realized, why don't we do more with it? So, that's where Talkdesk IQ comes in. So what IQ does is take all this data and tell our customer, the call center operator, "Look, this is what you shall do. This is what we recommend. This is the next step." Think about it as when you use Gmail and that Google suggests words to finish your sentence. Similarly, in the contact center world, we recommend things for you to do: Buy this product, or change the phone number, etc. So, it's a recommendation engine that is now in every product we do.

    JBS: And the 100% uptime SLA? Is that a big deal?

    TP: Yes, there's no one in the industry that does that. Salesforce doesn't do that. Zendesk doesn't do that. We only found one other company that does that, in the entire software world, which is Splunk. So what this tells our customers is that we are committing to you, and we are committed to work all the time, and no one has done that this before.

    JBS: So what happens if your service goes down?

    TP: It depends. We have tiers, which is normal in an SLA, and if we are down for 5 minutes, we pay you X. If we are down for 20 minutes, we pay you Y.

    JBS: And the $10 million fund?

    TP: It's like a Salesforce Ventures type fund, where we want to invest in our partners, to be able to grow with them, and be able to understand what they are doing and be much closer to them so we can build products for our customers. It's also a way for us to grow the number of apps in our own app store, App Connect, which is very similar in concept to Salesforce's AppExchange.

    JBS: Talk a bit more about Talkdesk, the company

    TP: We have offices in San Francisco where our headquarter is, Salt Lake City, Porto and Lisbon in Portugal. And Portugal is developers and engineers and products, and the U.S. is everything else.

    JBS: Why do you have your R&D in Portugal?

    TP: For a few reasons. First, I'm Portuguese so it's easier for us to communication especially in terms of product development and we can hire really the best ones in Portugal. So we have 250 engineers now (out of 500 employees total), and 80% of them, they have a Master's Degree. And the rest is probably going to have a Ph.D. So there's a lot of quality there. And the true fact is, we are not competing with the Googles and the Amazons and the big, big companies of the world with a lot of money.

    JBS: Last month, you've raised a $100 million. That's a lot a lot of money, even for a Series B. What did investors see in Talkdesk to pour that much money at a unicorn valuation?

    TP: Yes, it's the largest fundraising for a startup in the contact center industry. A few things. First, they saw how fast we were growing, by customers. As you can see, we are much smaller than the big guys, and we have a conference with 10 times more people than them so you can see, our customers really like Talkdesk and investors see that. And the second thing is, how much the market is growing really fast.

    JBS: Can you be more specific?

    TP: In terms of employees, we've gone from 10-15 employees, 4 years ago, to almost 500, now. In terms of revenue, we did our series A three years ago, and in that period our revenue grew more than 10 times. And this year we'll grow a lot faster than last year. And the contact center market is estimated to be about $25 billion a year, and only 15% of that is in the clouds. So, this 15% will become 50% in the next 4 or 5 years, so, that's your growth, $10 billion dollars coming into the clouds.

    JBS: And the unicorn valuation?

    TP: In the end, a valuation, is what it is. It's not everything. It helps. That wasn't the plan, I never wanted to be a unicorn. That wasn't the goal, to be honest. Our goal was, let's raise money to be able to keep growing the company. We were lucky, everything worked out and the valuation was very good.

    JBS: Finally, talk about Artificial Intelligence (AI), about how it's going to replace humans or not, especially in contact centers

    TP: I'm an engineer, so at some point, I believe that's going to happen. I think we're going to be so good at developing software that we'll replace humans, but we are not even close to that now. Everyone says we can replace humans with robots. But this is for basic things, basic questions. But how can a robot replace the interaction we're having right now, our conversation? It's very complicated. And when you think about contact centers, when you call United Airlines, you don't want to talk with robots. Let's be honest. If I talked with a robot, I'd be yelling at the robot, so you want to talk with a person. So, the way we see it is, AI, at some point maybe, will replace humans, but right now AI will help humans do their job. And that's our goal, is to help the United Airlines' customer service rep to support the customer better, versus replacing her/him. But, 5 years down the line, 6 years down the line, who knows?


    Six Service Provider Strategies to Win in the UCaaS Market | killexams.com real questions and Pass4sure dumps

    Telecom service providers have made great strides to raise enterprise awareness of hosted IP telephony and Unified Communications as a Service (UCaaS) solutions. Look no further than the market’s projected 21% compound annual growth rate in installed users from 2017-2024. But with greater customer awareness comes a savvier enterprise decision maker now courted by a diverse set of solution providers, including traditional telecom carriers, cable operators, next-generation UCaaS providers, managed services providers and resellers.

    Despite the competitive landscape, a 2018 Frost & Sullivan survey of U.S. UCaaS investment stakeholders found that telecom service provider reputation plays a major role early in the UCaaS selection process. Converting this favorable brand equity into sales, according to the survey, requires that service providers compete strongly on solution features, price, service performance, security and user experience.

    The Frost & Sullivan survey is particularly revealing when it comes to enterprise demand for a full collaboration solution with features such as video calling, web conferencing and screen share, many-to-many video conferencing, team spaces/team collaboration and contact center. At the same time, there is a clear need for tight integration of voice with other UCaaS features as well as core business processes to ensure a seamless end user experience.

    As the chart below shows, going to market with an incomplete offering puts you at a significant disadvantage, while those able to deliver the full collaboration solution are poised to grow revenues and market share.

    Most important UCaaS Features

    A full collaboration solution is important as enterprises move down various paths and at varying speeds towards the cloud. While some are severing all ties with legacy communications architectures and moving full steam ahead to the cloud and full workforce mobility, others are migrating to cloud solutions gradually through hybrid cloud and premises-based architectures.

    Frost & Sullivan highlight six core strategies to consider when evaluating vendors that can help solidify your market position:

    1. Offer a comprehensive services portfolio. UCaaS users rank video calling, web and video conferencing, and team collaboration tools as most important to their organizations.

    2. Bundle services and equipment. Some businesses perceive UCaaS as having a higher TCO than premises-based alternatives. Expand your portfolios to include a broader selection of endpoints and other customer premises equipment (CPE).

    3. Deliver best-in-class mobility. Businesses are replacing their desk phones with soft clients and mobile devices to better support mobile and remote workers. By offering native mobile UCaaS, Mobile Network Operators (MNOs) in particular can capitalize on existing growth opportunities, create stickier customer relationships and increase ARPU.

    4. Provide flexible cloud migration options. Hybrid, premise-based and cloud solutions should account for the fact that businesses need the flexibility to migrate to the cloud at their own pace.

    5. Service deployment agility is key. Businesses have rising expectations for speed to market with new features and solution upgrades. The right partner will keep you at the forefront of technology innovation and allow scale without the risk of sunk costs or missed opportunities.

    6. Establish a strong digital presence. Most enterprise decision makers start shopping for hosted IP telephony and UCaaS solutions online before even reaching out to one of your touch points. Expand your digital presence to reach a broader audience, reduce customer acquisition and support costs, and improve the overall customer journey.

    Telecom service providers evaluating the right partner to help maximize cloud collaboration market share and revenue growth know the value Cisco and BroadSoft have separately delivered over the past decades. By acquiring BroadSoft in early 2018, we are now even more strongly positioned to help you move enterprise customers to the cloud with a complete UCaaS suite built around several key pillars:

  • Cloud calling
  • Team collaboration and advanced meetings
  • Cloud contact center
  • Leading integrated endpoints and collaboration devices
  • Flexible deployment architectures for telecom service providers
  • Flexible migration options for your on-premises customers to help them move to the cloud at their own pace cloud hybrid architectures and migration flexibility
  • Comprehensive channel support services.
  • With a wealth of assets at your disposal to lead in the collaboration market, the right technology vendor partner is the final piece to fully maximize this growing market opportunity. Frost & Sullivan notes that, “With its comprehensive and innovative solutions portfolio, comprised of network, security, communications and collaboration, mobility, endpoints and more, Cisco is uniquely qualified to boost service providers’ business communications services with added value.”

    Download the Frost & Sullivan e-book “Service Provider Strategies to Maximize Cloud Collaboration Market Share and Revenue Growth,” today to learn why Cisco is the right partner to serve businesses moving their communications and collaboration solutions to the cloud.

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