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6201-1 - Avaya Contact Center on Avaya Aura(TM)(R) Communication Manager and Avaya Call Management(R) System Implementation - BrainDump Information

Vendor Name : Avaya
Exam Code : 6201-1
Exam Name : Avaya Contact Center on Avaya Aura(TM)(R) Communication Manager and Avaya Call Management(R) System Implementation
Questions and Answers : 55 Q & A
Updated On : January 22, 2019
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6201-1 exam Dumps Source : Avaya Contact Center on Avaya Aura(TM)(R) Communication Manager and Avaya Call Management(R) System Implementation

Test Code : 6201-1
Test Name : Avaya Contact Center on Avaya Aura(TM)(R) Communication Manager and Avaya Call Management(R) System Implementation
Vendor Name : Avaya
Q&A : 55 Real Questions

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Avaya Avaya Contact Center on

Avaya Named a frontrunner via Gartner in 2018 Magic Quadrant for Contact middle Infrastructure, global | killexams.com Real Questions and Pass4sure dumps

SANTA CLARA, Calif.--(business WIRE)--

Avaya Holdings Corp. (AVYA) nowadays introduced the business is located as a pacesetter in the 2018 Gartner Magic Quadrant for Contact center Infrastructure, Worldwide1, marking the seventeenth time that Avaya has been within the position. agencies within the Leaders quadrant of the Gartner Magic Quadrant are described as “corporations that execute neatly in opposition t their present imaginative and prescient and are well positioned for the following day”.

“corporations that prioritize the consumer adventure often reveal a stronger cost of profits growth,” mentioned Jim Chirico, president and CEO, Avaya. “the important thing to guaranteeing a quality adventure during this digital age is to birth with a robust, flexible infrastructure that makes it possible for the company to manage all aspects of the customer journey and serves them smartly into the future. agencies proceed to count on Avaya to enable their digital transformation, which is why we believe that no one in our industry has established the background of management, imaginative and prescient and execution that Avaya has achieved, highlighted with the aid of this most contemporary awareness as chief in the Gartner Magic Quadrant.”

corporations in over 150 international locations worldwide choose Avaya contact middle solutions to radically change their consumer service and aid operations, including Alorica, Eletropaulo, Exelon, Florius, Liberty Mutual, Yanfeng automotive indoors methods and others. Avaya’s comprehensive, conclusion-to-end portfolio helps power digital transformation by using presenting the comfortable, flexible basis to vigour seamless self and assisted carrier over any channel, the potential to create and combine functions in condominium, from Avaya or other third parties, and the body of workers management tools to be sure continual growth. Avaya believes the portfolio addresses the client experience Priorities in 2018 recognized in a Gartner report2:

“throughout a range of CX development initiatives, personalization, Voice of the client (VoC), metrics and multichannel-linked projects should be the highest priority actions in 2018.”

Avaya’s flagship contact middle offering, Avaya Oceana™, permits omnichannel capabilities for a personalised, multi-touch client event, a context-prosperous agent ambiance and seamless interactions and handoffs between mobile, self, and are living provider. Avaya Analytics provides powerful, true-time and ancient evaluation and visualization of the consumer journey. furthermore, Avaya Breeze allows for rapid development and integration of custom-made or pre-constructed functions – called Avaya Snap-Ins – from Avaya and third-birthday celebration builders. Avaya staff Optimization options enable businesses to checklist the voice of the client, analyze, and consider worker performance and carry teaching to enhance the client experience.

all over the yr, Avaya persisted to develop its contact core portfolio with a couple of strategic strikes and imaginative options: offering Avaya Contact center options as cloud, hybrid, or on-premises deployments – including Avaya Oceana; buying Spoken Communications for CCaaS for huge businesses; saying the Avaya cellular adventure – a different offering that allows for contact centers to identify incoming calls from mobile gadgets and optimize the client journey for the machine; and a strategic partnership with Afiniti to include behavioral pairing into Avaya contact core routing. furthermore, Avaya Ava – the company’s digital customer assistant -- made her debut fitted with natural language processing, desktop studying, and inventive analytics to enable easy client engagement through social media and messaging structures.

The 2018 record on the Magic Quadrant for Contact center Infrastructure, worldwide, evaluated 11 different contact center infrastructure providers on completeness of vision and capacity to execute. Gartner then positions organizations inside considered one of 4 quadrants: Visionaries, niche players, Challengers, and Leaders. Gartner defines contact middle infrastructure (“CCI”) as “the products (device, software, and capabilities) vital to function name facilities for telephony guide and speak to centers for multichannel assist. a 3rd deployment option for CCI is as a core element of client engagement facilities, during which functionality is tightly integrated with CRM and social media channels to supply a ‘single view of the customer’ throughout all touchpoints”.

Story continues

1Gartner, “Magic Quadrant for Contact core Infrastructure, global” Drew Kraus, Steve Blood, Simon Harrison, 17 can also 2018.

2Gartner, “client experience 2018 Benchmarks: Turning Return on investment Into fact,” Nick Ingelbrecht, Ed Thompson, Olive Huang, Melissa Davis, Julie A. Meyer, four may additionally 2018.

Gartner Disclaimer

Gartner doesn't advocate any seller, product or service depicted in its research publications, and does not advise know-how clients to opt for most effective those carriers with the maximum ratings or other designation. Gartner analysis publications include the opinions of Gartner's analysis organization and may no longer be construed as statements of truth. Gartner disclaims all warranties, expressed or implied, with recognize to this analysis, including any warranties of merchantability or health for a specific purpose.

About Avaya

Avaya (AVYA) enables the mission crucial, real-time communique functions of the world’s most essential operations. because the world chief in supplying sophisticated communications experiences, Avaya provides probably the most finished portfolio of utility and features for contact middle and unified communications— provided on premises, in the cloud, or a hybrid. today’s digital world requires communications enablement, and no different business is enhanced located to do that than Avaya. For greater counsel, please talk over with www.avaya.com.

Cautionary notice related to forward-looking Statements

This doc includes definite “forward-searching statements.” All statements apart from statements of historic reality are “forward-searching” statements for applications of the U.S. federal and state securities legal guidelines. These statements may be recognized by means of ahead looking terminology corresponding to "expect," "believe," "proceed," "might," "estimate," "predict," "intend," "may additionally," "might," “our imaginative and prescient,” "plan," "knowledge," "preliminary," "predict," "may still," "will," or “would” or the negative thereof or other adaptations thereof or comparable terminology and consist of, however are not constrained to, expected cash mark downs and statements about boom, change record and stronger operational metrics. The business has primarily based these forward-searching statements on its current expectations, assumptions, estimates and projections. while the company believes these expectations, assumptions, estimates and projections are cost-effective, such forward-searching statements are best predictions and involve accepted and unknown dangers and uncertainties, lots of which might be beyond its manage. The components are mentioned in the enterprise’s Registration observation on kind 10 filed with the Securities and exchange fee, can cause its precise results, efficiency or achievements to vary materially from any future consequences, efficiency or achievements expressed or implied via these ahead-looking statements. For an extra checklist and outline of such hazards and uncertainties, please check with the business’s filings with the SEC that are available at www.sec.gov. The business cautions you that the record of critical components protected in the enterprise’s SEC filings may additionally now not include all of the material factors which are vital to you. in addition, because these dangers and uncertainties, the matters said in the forward-searching statements contained in this file may also no longer basically ensue. The company undertakes no obligation to publicly replace or revise any ahead-looking observation because of new information, future events or otherwise, except as otherwise required via law.

source: Avaya Newsroom

All trademarks recognized via ®, TM, or SM are registered marks, emblems, and service marks, respectively, of Avaya Inc. All other logos are the property of their respective owners

View supply edition on businesswire.com: https://www.businesswire.com/information/domestic/20180522005527/en/


Avaya Unveils New cellular Cloud carrier for Contact facilities | killexams.com Real Questions and Pass4sure dumps

Avaya cellular adventure enhances the consumer experience for smartphone callers whereas enabling agencies to cut back carrier costs and propel digital transformation

ORLANDO, FL--(Marketwired - March 12, 2018) - business join 2018 -- Avaya Holdings Corp. (NYSE: AVYA) these days announced a distinct provider on the way to allow contact facilities to accelerate digital transformation, in the reduction of toll-free provider expenses, boost the accuracy of contextual counsel, and boost the consumer adventure for the ever-becoming variety of cellular callers. Avaya cell journey, a consumption-based mostly cloud offering, identifies when an incoming name originates from a cell gadget, transports contextual advice on the caller to the contact core, and allows selected calls to be deflected to the cellular web for a cellular application-enriching digital customer provider journey.

Avaya and publish-Quantum also introduced these days that they're taking part on id-as-a service ("IDaaS") the usage of blockchain and other rising technologies to enrich contact middle security. IDaaS will at the start be included into the Avaya mobile adventure (see separate announcement here).

Toll-free numbers continue to be a critical consumer contact factor for many organizations, with as much as 70 % of calls to contact centers coming from mobile devices.(1) Contact facilities pay carriers for each name arriving over a toll-free line regardless of no matter if the call originates on a mobile device or a non-mobile machine, including noticeably to operational expenses. moreover, the confluence of cell callers with the obstacles of legacy toll-free solutions often leaves extra challenges for companies operating toll-free strains. for instance, the area code of many mobile phone numbers doesn't replicate the precise vicinity of the caller, which may affect routing accuracy to an acceptable contact center aid.

Owned and operated by using Avaya, Avaya cell journey will help organizations bridge this technology hole. Avaya cell journey will determine cell callers and compile high-constancy caller-identification counsel. A cell user calling a toll-free number can be given an alternative to deflect the call to the internet. When the caller selects this choice, the toll-free call ends-along with the linked per-minute fees-and they get hold of a message with a hyperlink for customized access to the necessary information on the business web page. website interactions may also be augmented with further self-provider options akin to chatbots or re-improve to voice, video and co-browsing for an improved, omnichannel client journey. If the cellular caller chooses to engage via voice, the customer tips collected through Avaya cellular experience can be passed along to assist the agent deal with the call extra successfully, decreasing toll-free line fees and lengthening agent productivity.

Avaya cell event will deliver contact centers with flexibility, agility and ease with the intention to improve consumer responsiveness beneath changing enterprise necessities. The provider will without difficulty combine with any supplier's technology, enabling contact facilities to retain their latest infrastructure. companies with Avaya technology-based mostly contact facilities can also take competencies of Avaya Breeze Snap-ins so as to add differentiating provider enhancements, akin to webRTC and co-looking.

study the weblog: Innovation that debts for improved Mobility

As part of the Avaya cellular experience, IDaaS will reduce the possibility of id fraud by using biometrics to authenticate mobile callers and free up sensitive statistics, and blockchain to allow contact facilities to assess the client's validity.

Avaya mobile experience can be provided with simplified pricing and no annual contracts or minimal spend requirements. at first, this carrier will be bought directly to U.S. corporations, and will be applied to mobile calls originating from U.S. or Canadian-based mobilephone numbers.

Avaya cell journey is an fundamental element of the sensible Banking Demo offered in Avaya Innovation Lounge and can also be considered in the Avaya booth (1918) at enterprise join, a premier industry convention held March 11-15 at the Gaylord fingers in Orlando, Florida.

greater guidance can be found at http://www.avaya.com/mobile-adventure, including a kind where clients can put up their contact advice to acquire future updates.

prices

"The number of cell calls coming to contact centers over toll-free traces is way outpacing folks that come from landlines. With a carrier unlike anything else obtainable these days, Avaya transforms this turning out to be number from a challenge into a chance. Avaya cellular event is an additional example of our cellular-first method to UC and CC innovation that goals to increase customer adventure by means of providing contextual assistance between purchasers and phone facilities in a way that represents how valued clientele interact with organizations today, and to achieve this in a more reasonably-priced manner."

David Chavez, vp, structure & Innovation, Avaya

"whereas businesses nowadays may determine callers and attempt to route for them with extra fidelity, few do as a result of the extra integration and complexity. With Avaya cell event, the cell community identifies and differentially treats mobile callers featuring multiplied experiential options to the caller. moreover, utilising an Avaya Breeze snap-in, agencies can construct routing common sense to readily enrich personalized carrier."

Sheila McGee-Smith, president & major analyst, McGee-Smith Analytics, L.L.C.

Sidebar: What identity-as-a-carrier will bring to Avaya mobile adventure

although Avaya cell event makes use of mobile subscriber information to identify a caller, it is regularly crucial to utterly authenticate a cellular caller prior to the delivery of exclusive interactions with a contact core or mobile internet. Whereas the demarcation point for Avaya mobile event extends to the smartphone, identity-as-a-service (IDaaS) grants a next-generation multi-aspect authentication (MFA) provider to the user. IDaaS is mobile-centric and depends upon organising a binding between the caller and their smartphone. apart from the usage of the possession of a smartphone as the first element of authentication, IDaaS makes use of main multi-modal biometric applied sciences (e.g. fingerprint, voice print, facial attention) as additional factors. IDaaS brings all of this along with the use of allotted ledger (blockchain) know-how in order to permanently list proofs-of-identification for mobile callers. in this manner, different parties can utterly authenticate a cellular caller in a consistent and totally confident method. For the contact center, this may doubtlessly reduce agent speak time as much as 45 seconds. it will possibly also get rid of considerable consumer "friction" for the cell caller and outcome in a better consumer event. IDaaS is expected to move are living in late CY2018, at which factor it's going to seamlessly ride on precise of Avaya cell experience.

About Avaya

Avaya is a world leader in digital communications utility, services and gadgets for organizations of all sizes. Our open, clever and customizable solutions for contact centers and unified communications present the flexibility of Cloud, on-premises and hybrid deployments. Avaya shapes clever connections and creates seamless verbal exchange experiences for our purchasers, and their consumers. Our skilled planning, assist and administration services teams assist optimize solutions, for tremendously professional and productive deployments. Avaya Holdings Corp. is traded on the NYSE below the ticker AVYA. For more guidance, please consult with www.avaya.com

Cautionary notice involving ahead-searching Statements

This document incorporates certain "forward-searching statements." All statements other than statements of ancient truth are "ahead-looking" statements for functions of the U.S. federal and state securities legal guidelines. These statements may be recognized by the use of ahead looking terminology similar to "assume," "accept as true with," "continue," "might," "estimate," "expect," "intend," "might also," "could," "our vision," "plan," "knowledge," "preliminary," "predict," "may still," "will," or "would" or the poor thereof or different adaptations thereof or related terminology and encompass, however don't seem to be confined to, the timing and features of new cloud features and offerings. The business has based these forward-looking statements on its current expectations, assumptions, estimates and projections. while the business believes these expectations, assumptions, estimates and projections are most economical, such ahead-looking statements are most effective predictions and contain generic and unknown hazards and uncertainties, lots of which can be past its handle. The components are mentioned within the company's Registration observation on form 10 filed with the Securities and alternate commission, can cause its precise consequences, performance or achievements to vary materially from any future effects, efficiency or achievements expressed or implied by way of these ahead-searching statements. For an extra record and outline of such risks and uncertainties, please refer to the company's filings with the SEC that can be found at www.sec.gov. The business cautions you that the checklist of critical factors blanketed within the business's SEC filings may also now not comprise all the fabric elements which are essential to you. moreover, in mild of these dangers and uncertainties, the matters pointed out within the forward-looking statements contained in this record may additionally not truly take place. The business undertakes no responsibility to publicly update or revise any ahead-looking observation as a result of new tips, future movements or otherwise, except as in any other case required with the aid of legislation.

follow Avaya on Twitter, facebook, YouTube, LinkedIn, Flickr and the Avaya linked weblog.

supply: Avaya Newsroom

(1) determine in keeping with exact Avaya customers' inside analytics.


Spoken acquisition the highlight of Avaya have interaction 2018 | killexams.com Real Questions and Pass4sure dumps

Avaya took a large step toward building a competitive cloud-based mostly unified communications portfolio with the acquisition of contact-center-as-a-provider provider Spoken Communications.

Avaya announced the all-money deal this week at the Avaya engage 2018 person convention -- the primary for the reason that Avaya exited chapter late closing year. The company also launched at the show a desktop cellphone collection, an all-in-one huddle-room video conferencing equipment and cloud-based mostly client help application, called Ava.

Avaya plans to offer Spoken features as an choice for customers who want to stream to the cloud slowly. businesses using Avaya on-premises utility can swap out call-core features one by one and substitute them with the Spoken cloud version.

"With the acquisition of Spoken, it be clear that Avaya is placing more of an emphasis on building out its own hosted offerings that it might both promote direct or via channels," stated Irwin Lazar, an analyst at Nemertes research, based in Mokena, unwell.

Avaya's cloud method

The present executive crew is determined to shift Avaya's focal point to the cloud when it comes to both technology development and enterprise mannequin. Elka Popovaanalyst at Frost & Sullivan

most effective a small percent of Avaya's valued clientele use its cloud-based features, which lag at the back of those of opponents Cisco and Microsoft. in spite of this, the marketplace for contact center and UC as a service is transforming into a lot quicker than on-premises software, analysts pointed out.

"The present executive group is determined to shift Avaya's focal point to the cloud in terms of each expertise development and company model," spoke of Elka Popova, an analyst at consulting company Frost & Sullivan, based in San Antonio. "The team acknowledges they're slightly late to the online game, and most of their cloud portfolio is a work in development, but the decision is there."

seeing that closing 12 months, Avaya has labored with Spoken on bringing contact center as a carrier (CCaaS) to Avaya consumers through product integrations. The joint effort has resulted in integration between Spoken's cloud-based mostly services and Avaya's on-premises name core Elite and aura verbal exchange supervisor. The latter is Avaya's UC platform.

Spoken uses speech recognition in its CCaaS providing to automate name-middle processes and make customer carrier agents more efficient. as an example, Spoken can transcribe conversations agents have with every customer, which frees consumer reps from having to type notes into the equipment manually.

Spoken know-how can additionally pay attention for key terms. If it hears the observe invoice, for instance, it could retrieve the customer's invoice immediately for the agent.

Spoken has more than one hundred seventy patents and patent functions so one can go to Avaya, which expects to shut the transaction by the conclusion of March. The company didn't liberate fiscal particulars.

different Avaya engage 2018 announcements

In other Avaya engage 2018 news, the dealer brought a cloud-based mostly messaging platform for achieving consumers on social media, equivalent to fb, Twitter, WeChat and Line. Avaya's Ava can provide immediate self-provider support or ship valued clientele to an agent. If the latter occurs, then all guidance gathered throughout the computerized service is surpassed to the service rep.

Ava helps 34 languages and has APIs Avaya partners can use for product integration. closing year, Avaya launched an initiative referred to as A.I.hook up with motivate different providers to join items with synthetic intelligence or machine learning capabilities with Avaya communication utility.

despite its cloud center of attention, Avaya continues to be paying consideration to hardware. The company announced at interact the J series line of computer phones. The three phones come with Bluetooth and Wi-Fi connectivity. Avaya plans to free up the hardware in the 2nd quarter.

also, the company added a second Vantage touchscreen mobilephone. in contrast to the primary one unveiled final 12 months, the latest hardware comes with the alternative of a standard keyboard. It additionally helps Avaya IP workplace, which provides a combination of cloud-primarily based and on-premises UC functions.

at last, Avaya launched the CU-360 all-in-one video conferencing system for huddle rooms, which small groups of company workers use for conferences. The hardware can connect to cellular contraptions for content sharing.

typical, the Avaya engage 2018 convention reflected positively on the executive team chosen by means of Avaya CEO Jim Chirico, analysts mentioned. previously Avaya's COO, Chirico replaced former CEO Kevin Kennedy, who retired Oct. 1.

"ordinary, the event didn't produce a wow effect," Popova observed. "There was nothing awesome, but the spirits had been high, and the accomplice and customer sentiments have been in the main advantageous."




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6201-1 exam Dumps Source : Avaya Contact Center on Avaya Aura(TM)(R) Communication Manager and Avaya Call Management(R) System Implementation

Test Code : 6201-1
Test Name : Avaya Contact Center on Avaya Aura(TM)(R) Communication Manager and Avaya Call Management(R) System Implementation
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