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6202-1 - Avaya Aura(TM) Contact Center(R) Implementation - BrainDump Information

Vendor Name : Avaya
Exam Code : 6202-1
Exam Name : Avaya Aura(TM) Contact Center(R) Implementation
Questions and Answers : 65 Q & A
Updated On : October 16, 2018
PDF Download Mirror : 6202-1 Braindumps
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6202-1 exam Dumps Source : Avaya Aura(TM) Contact Center(R) Implementation

Test Code : 6202-1
Test Name : Avaya Aura(TM) Contact Center(R) Implementation
Vendor Name : Avaya
Q&A : 65 Real Questions

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Avaya Avaya Aura(TM) Contact Center(R)

Integrations further Calabrio's reach inside Avaya market | killexams.com Real Questions and Pass4sure dumps

February 20, 2015 09:06 ET | supply: Calabrio

MINNEAPOLIS, Feb. 20, 2015 (GLOBE NEWSWIRE) -- by way of PRWEB - Calabrio, a leading provider of contact core body of workers optimization (WFO) and analytics software, has further extended into the Avaya market by means of without delay integrating its utility with the Avaya IP office™ (PBX) platform and Avaya aura Contact core select (ACD).

"This newest integration is good information for the Avaya community and partners who resell Avaya equipment to midsized organizations, which commonly combat to provide multichannel consumer care with technologies built for greater organizations," noted Calabrio President and Chief govt Officer Tom Goodmanson.

"Avaya consumers who use the IP workplace™ platform now can easily and seamlessly entry Calabrio's body of workers Optimization applications, together with call Recording & fine administration, staff administration (WFM) and Analytics (CAS), which offer immediate opportunities for making improvements to contact center effectiveness via comparison and training," he introduced.

Calabrio's direct integration with the Avaya air of secrecy Contact core and IP office provides to an increasing list of available Calabrio ONE integrations, together with the Avaya charisma call center Elite on the Communications manager platform and the Avaya aura Contact center (ACCC) and Communications Server 1000 platform.

"We continue to be dedicated to the Avaya community and the concept of consumer alternative, both when it comes to hardware and application functions," delivered Goodmanson.

Calabrio is a gold member of the Avaya DevConnect application and has been part of the Avaya software when you consider that 2008. The Avaya DevConnect software allows for companies to confidently add most excellent-in-classification capabilities to their network, pace deployment of new functions and reduce both network complexity and implementation prices.

About Calabrio, Inc.

Calabrio supplies workforce optimization (WFO) and analytics solutions that elevate the customer adventure and force strategic enterprise increase. The company's integrated Calabrio ONE® software suite--together with name recording, fine management, group of workers management and analytics options--empowers contact centers of all sizes to optimize agent performance and liberate the facts that provides authentic perception into the voice of the customer.

With greater than 4,000 consumers worldwide, Calabrio solutions are built on an intuitive, net-based architecture that positions and quickens the contact center as an epicenter for customer insight. A pioneer in its trade for more than two many years, Calabrio has been named a "Visionary" for 3 consecutive years via Gartner in its Magic Quadrant for customer Engagement middle team of workers Optimization (2012-2014)*. The company also is a member of the Cisco Developer community (CDN), and a gold member of the Avaya DevConnect software.

discover information and counsel at http://www.calabrio.com

observe @calabrio on Twitter.

Calabrio, Calabrio ONE and the Calabrio emblem are registered emblems or logos of Calabrio, Inc. All other trademarks outlined in this document are the property of their respective owners.

*Gartner, Inc. "Magic Quadrant for consumer Engagement middle personnel Optimization" with the aid of Jim Davies, November 12, 2014. Gartner does not advocate any seller, product or service depicted in its research publications, and doesn't suggest technology users to opt for best those carriers with the optimum ratings. Gartner analysis publications encompass the opinions of Gartner's analysis corporation and may no longer be construed as statements of reality. Gartner disclaims all warranties, expressed or implied, with recognize to this research, including any warranties of merchantability or fitness for a specific intention.

this article became initially distributed on PRWeb. For the common edition together with any supplementary photos or video, visit http://www.prweb.com/releases/2015/02/prweb12531511.htm

Haberman for Calabrio Tim Nelson +1 612-436-5543

Avaya Unveils Oceana(TM): the Digital Communications journey answer for consumer Engagement | killexams.com Real Questions and Pass4sure dumps

ORLANDO, FL--(Marketwired - June 06, 2016) - foreign Avaya users neighborhood (IAUG) have interaction- With basically 90 p.c of organizations engaged in digital transformation efforts and making client event the desirable priority, few have truly mapped their consumers' journey as a means of informing their options.1 The burden of doing so is commonly complex through the hole between projected company wants and the genuine apply of wrangling new and present technologies to assist them.

formerly. today, Avaya announced the end of the technological tyranny that stops businesses from readily designing journeys that align client needs with business strategies. Avaya Oceana, a truly multi-touch consumer engagement solution in the sea of seller offers, gives groups the freedom and flexibility to create, innovate, optimize and future-proof consumer experience-pushed experiences that generate customer loyalty, retention, share of pockets, and repeat enterprise. Fueling the actual-time determination capabilities and client journey insight is Avaya Oceanalytics™, a modular and flexible analytics and reporting platform. And the cumulative view of shoppers throughout all contact aspects is delivered to brokers, supervisors and specialists by way of Avaya Oceana™ Workspaces.

developed on Avaya Breeze, Avaya Oceana is an extensible, software-primarily based answer with fundamental drag and drop visual workflow capabilities to create and control multi-touch client journeys whereas Avaya Oceanalytics delivers a single, finished view of purchasers across all sources, including Avaya and non-Avaya techniques, and ease to add any other statistics sources as obligatory.

click to Tweet: .@Avaya Unveils Oceana and Oceanalytics #AvayaENGAGE2016 #ExperienceIsEverything http://bit.ly/1r9hQC5

Avaya Oceana creates a sea of trade by way of:

  • featuring a versatile, media agnostic answer that supports varied consumer devices -- together with mobilephone, mobile/tablets (iOS, Android), desktop (windows and Mac) -- and Kiosks, and seamlessly connects throughout channels to bring a constant adventure for both the consumer and company
  • conserving rich context from all consumer contact aspects and the usage of these "bread crumbs" to enhance and customise the customer's adventure at every element of their interaction
  • using attribute-based matching to control customer interactions, and defining enterprise suggestions by way of priority, phase, and habits to pair purchasers to the right agents and supplies
  • Enabling an impressive visualization of the consumer event in context throughout all touch features, in preference to dissimilar pcs, and reviews from disparate methods and functions -- all by the use of Avaya Oceana Workspaces and Avaya Oceanalytics
  • Breaking the silos from common analytic tools with the bendy collection, processing and analysis of facts throughout all actual-time and ancient systems to deliver prosperous, visualization of facts, and aid to feed into any latest up to date visualization equipment equivalent to MicroStrategy Oracle, SAP and Tableleau -- all via Avaya Oceanalytics
  • offering a redefined agent and supervisor computer to streamline the consumer adventure that companies can with no trouble create, customise and combine to key purposes acceptable for every agent or work businesses -- all via Avaya Oceana Workspaces and common Avaya customer application building package (SDK)
  • The initial phase of Avaya Oceanalytics offering Collector Snap-ins for Avaya Elite, experience Portal and Avaya charisma Contact center and Proactive Contact can be available in Q3 2016 globally and Avaya Oceana will be available in Early this autumn CY2016 globally. For greater advice, visit: http://www.avaya.com/united states/answer/avaya-oceana-solution/

    "For too long, technology has dictated what the enterprise can do to serve their customers with expanding complexity and boundaries between methods. Avaya is disposing of a lot of these average restrictions. in its place, groups can first outline the use instances that fit their concepts and goals, then create them the use of Avaya's standard yet powerful answer."--Gary E. Barnett, SVP and GM, Avaya Engagement solutions

    "Avaya's unveiling of Oceana comes at a time when more and more businesses seem to be to consumer event because the 'proper north' of their digital transformation strategy. Avaya Oceana presents the capability to organizations to raise the client experience by using figuring out, responding to and orchestrating appropriate journeys."--Mary Wardley, VP CRM purposes, IDC

    further components

    examine accompanying announcement: Avaya Continues to Revolutionize the Communications experience for next generation Digital business

    Attend the Aberdeen webinar: "3 constructing Blocks for an Omnichannel Contact center"

    About AvayaAvaya is a number one issuer of options that enable consumer and team engagement across dissimilar channels and devices for better client experience, accelerated productiveness and superior financial performance. Its world-type contact core and unified communications technologies and capabilities are available in a large choice of flexible on-premises and cloud deployment alternatives that seamlessly combine with non-Avaya applications. The Avaya Engagement environment allows for third parties to create and customize company purposes for competitive skills. The Avaya material-based networking options assist simplify and speed up the deployment of enterprise essential applications and services. For more tips please consult with www.avaya.com.

    definite statements contained in this press release may well be forward-looking statements. These statements can be recognized by means of ahead-looking terminology such as "expect," "believe," "proceed," "might," "estimate," "predict," "intend," "can also," "might," "plan," "expertise," "predict," "may still" or "will" or different identical terminology. we have primarily based these ahead-looking statements on our existing expectations, assumptions, estimates and projections. while we accept as true with these are reasonably priced, such forward looking statements contain favourite and unknown dangers and uncertainties, many of which are past our handle. These and other crucial elements can cause our genuine results to differ materially from any future consequences expressed or implied via these ahead-looking statements. For an inventory and outline of such dangers and uncertainties, please discuss with Avaya's filings with the SEC that can be found at www.sec.gov. Avaya disclaims any intention or responsibility to replace or revise any ahead-looking statements.

    All emblems recognized with the aid of ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All different emblems are the property of their respective homeowners

    comply with Avaya on Twitter, facebook, YouTube, Flickr, and the Avaya linked blog

    1 Altimeter neighborhood - http://www.altimetergroup.com/2016/02/the-appropriate-digital-transformation-priorities-for-2016-half-1/


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    SANTA CLARA, CA -- (Marketwired) -- 10/17/16 -- Avaya these days introduced a brand new platform for company communications that fulfills the long-sought promise of unified communications. Avaya Equinox provides streamlined, cellular-first communications inside the applications and browsers employees "are living in" for his or her work. Customizable in the course of the Avaya Breeze™ client SDK via vertical business or employee necessities, Avaya Equinox is supported on computing device or cellular instruments, and available out-of-the field on the elegant, all-glass Avaya Vantage device.

    via consolidating a number of applications and interfaces into one adventure, Avaya Equinox liberates employees and IT departments from disjointed communications that restrict productivity and boost stress. The multitude of actual-time and non-real-time communications strategies used with the aid of worker's typically requires a disruptive two- to a few-step manner of leaving a business software to speak.

    study the blog: 1-click on Collaboration - A Promise Fulfilled

    whereas the imaginative and prescient of UC was to merge strategies and simplify entry, vendors today nevertheless battle to totally merge all the communication application infrastructure and cloud-based mostly capabilities right into a single platform that presents the simplified person experience of Avaya Equinox. Key aspects of Avaya Equinox encompass:

  • cellular First journey, motion Oriented Workflow for immediate Response - worker's can right away see all scheduled meetings, messaging updates, and communications heritage in a single place and take immediate action with a single contact. Optimized to the device -- mobile, tablet, laptop, browser and Avaya Vantage -- the adventure maintains mobile simplicity while embracing the merits inherent in a wide range of instruments.
  • skip the down load: Collaborate from a Browser - Avaya Equinox allows for effective collaboration from inside HTML5 browsers without a downloads or plugins necessary, thanks to WebRTC technology. This premier- in- class browser event with full collaboration capabilities eliminates migration challenges for agencies within the process of transitioning computer business purposes to the net and/or moving applications to the cloud.
  • force performance and Differentiate with wise Digital solutions - Embed Avaya Equinox verbal exchange and collaboration capabilities inside business strategies or context, or into any enterprise application to create and combine unique solutions for vertical wants and competitive differentiation. extend and speed up wise digital solution creation with the one answer-huge Avaya Breeze™ customer SDK, workflow automation and Avaya Snapp save ecosystem. Avaya Vantage runs Equinox right out of the field, however is additionally infinitely customizable throughout the client SDK.
  • with ease access genuine enterprise type HD Video and Voice any place, each time - offers legit, comfy, excellent HD voice and video for communication anyplace on any gadget, with easy, remote entry including VPN-much less connectivity. One quantity reach for all contraptions hastens commercial enterprise workflows and deployments; laborers even can simultaneously use numerous devices.
  • Message with Continuity and at all times-On Effectiveness - Persistent, multimedia messaging for textual content, audio, video, photographs and files allows for personnel to access and send group messages in precise time -- or every time. A dialog initiated on the laptop within the morning can also be picked lower back up on the cellular equipment at lunchtime, as an instance. laborers can also message folks that are offline for more productive crew interaction. One click on from the messaging feature escalates the session to a name or convention.
  • in the reduction of the Complexity and price of varied 'UC' options - Avaya Equinox provides a single platform that supports all the diverse modes of conferencing. excessive scale audio conferencing, wide internet collaboration, wealthy multi-dealer HD video, even adventure streaming to 100,000 users in an all-in-one utility solution. clients have one login and one convenient answer to learn, and IT has one answer to guide with one set of information, single provisioning, and a smaller footprint with bigger efficiency and reduce prices.
  • Avaya Equinox is frequently obtainable globally this calendar quarter, with the develop conferencing potential coming in the first quarter of 2017. The platform is offered on a per-person, suite licensing foundation with subscription or perpetual pricing fashions, together with a traditional concurrent user pricing alternative for conferencing.

    prices

    "The imaginative and prescient for unified communications has at all times been a streamlined, consumer and IT-pleasant journey that permits work to proceed without disruption. Integrating the vast range of types and strategies of communique right into a single flow has been an unmet problem -- beforehand. Avaya Equinox has conquered that problem for the good of conclusion clients, IT departments and organizations worldwide, delivered by way of a company with the vision, focal point and capabilities to outline the future of UC."

    Gary E. Barnett, SVP and GM, Avaya Engagement solutions

    "As North the us's first utterly digital clinic, Humber River health center constantly seeks to increase affected person care and provide effective consequences. Enabling physicians, nurses and caregivers with true-time at ease messaging and verbal exchange is one way we will move the needle in that path. We're excited to be are living on the beta of Avaya Equinox because it seamlessly integrates with our tailored workflows, permitting us to revolutionize and transform healthcare."

    Kevin Fernandes, Chief technology Officer, Humber River sanatorium

    "With Avaya Breeze, it's handy to embed and orchestrate verbal exchange flows inside Arrow's information superhighway of issues software platform, Arrow connect. Avaya charisma and Avaya Equinox enable us to create options that connect americans at the side of context from IoT applications and pressure better business performance throughout a number of industries such as healthcare, manufacturing, wise Cities and retail."

    Dr. Jeff Reed, Chief expertise Officer, Arrow Electronics techniques Integration

    "The carrying on with dislocation of the workplace calls for solutions that are inherently mobile, comfortable and accessible from very nearly any device. Avaya Equinox grants on this and extra with a complete communications solution that can also be embedded in browsers and business functions. The Avaya Breeze client SDK is not your typical API - you have got all of the tools you need in a single answer that may also be custom-made via vertical trade and workgroup wants, just what UC became supposed to be."

    rich Costello, Senior research Analyst for Unified Communications and Collaboration program, IDC

    extra materials:

    Video: a first analyze Avaya Equinox

    Infographic: 5 how you can Get Work finished faster

    About Avaya

    Avaya enables the mission important, actual-time communique functions of the area's most essential operations. as the world leader in delivering superior communications experiences, Avaya gives probably the most complete portfolio of application and capabilities for contact middle and unified communications with integrated, relaxed networking -- provided on premises, in the cloud, or a hybrid. cutting-edge digital world requires some sort of communications enablement, and no different company is improved placed to do that than Avaya. For more suggestions, please consult with www.avaya.com.

    definite statements contained during this press liberate may be ahead-searching statements. These statements may well be recognized by the use of ahead-searching terminology such as "count on," "consider," "proceed," "could," "estimate," "are expecting," "intend," "may," "could," "plan," "capabilities," "predict," "should still" or "will" or different similar terminology. we now have based mostly these ahead-searching statements on our existing expectations, assumptions, estimates and projections. whereas we believe these are cost-efficient, such forward looking statements contain common and unknown hazards and uncertainties, many of which are past our control. These and different critical components can cause our precise effects to differ materially from any future outcomes expressed or implied with the aid of these forward-searching statements. For an inventory and description of such hazards and uncertainties, please confer with Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or responsibility to replace or revise any ahead-looking statements.

    All emblems identified via ®, TM, or SM are registered marks, emblems, and repair marks, respectively, of Avaya Inc. All other trademarks are the property of their respective homeowners

    follow Avaya on Twitter, facebook, YouTube, and LinkedIn.

    image purchasable: http://www.marketwire.com/library/MwGo/2016/10/17/11G118231/pictures/Vantage_DialPadShot_Angle-67330ca0313081ffb36948b448ecc43b.jpg graphic purchasable: http://www.marketwire.com/library/MwGo/2016/10/17/11G118231/images/Equinox-banner-sans-textual content-1-8f5e9cc9fc15b7b8b624993a7609f7cb.jpg

    source: Avaya




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    6202-1 exam Dumps Source : Avaya Aura(TM) Contact Center(R) Implementation

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    Avaya Aura(TM) Contact Center(R) Implementation

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    Calabrio Expands ACD Integrations with Avaya Aura Contact Center | killexams.com real questions and Pass4sure dumps

    May 28, 2014 09:02 ET | Source: Calabrio, Inc.

    MINNEAPOLIS, May 28, 2014 (GLOBE NEWSWIRE) -- via PRWEB - Calabrio, a leading provider of contact center workforce optimization (WFO) and analytics software, today announced continued expansion of its award-winning Calabrio ONE Workforce Optimization Suite in the Avaya marketplace by directly integrating its software with the Avaya Aura Contact Center (AACC), including the Communications Server 1000 platform.

    Calabrio's latest direct integration extends the flexibility, functionality and long-term benefits of its user-centric WFO software to new and existing Avaya Aura Contact Center users, without forcing infrastructure upgrades, like automatic call distributor (ACD) hardware.

    "We are committed to the Avaya community, and believe companies should have a choice in both hardware and software. Our direct software integration with AACC puts customers in control," said Tom Goodmanson, president and chief executive officer of Calabrio. "We pride ourselves on creating WFO software with a flexible and modern architecture that allows us to seamlessly integrate with any ACD."

    Calabrio's direct software integration with the Avaya Aura Contact Center adds to its list of integrations offered, which include the Avaya Aura Call Center Elite on the Communications Manager platform.

    Named a Visionary Vendor for the second consecutive year by Gartner*, Calabrio's integrated WFO suite provides the contact center with a modern, reliable and flexible software platform. Calabrio ONE offers users with a consistent experience and interface across call recording, quality management, workforce management; and speech, text and desktop analytics solutions.

    Calabrio is a gold member of the Avaya DevConnect program; part of the Avaya program since 2008. The Avaya DevConnect program enables businesses to confidently add best-in-class capabilities to their network, speed deployment of new applications and reduce both network complexity and implementation costs.

    A complete list of product announcements, industry accolades and other company news is available in Calabrio's Media Center.

    For more information about Calabrio and Calabrio ONE, visit http://www.calabrio.com.

    About Calabrio, Inc.

    Calabrio, Inc. develops and markets Calabrio ONE®, a comprehensive suite of contact center workforce optimization software that's easy to implement, use and maintain. Calabrio ONE includes call recording, quality assurance, workforce management, speech analytics, desktop analytics and performance-based dashboards and reporting. Calabrio ONE is flexible – providing product bundles and add-ons that make it easy for customers to begin with the right set of applications and features for their business today, then build on their success with new applications and features as their business matures and their needs evolve. Calabrio ONE is built on a modern architecture that allows the contact center to integrate new applications easily, as well as personalize and optimize the desktop toolset for each user – agents, supervisors, managers, knowledge workers and executives. Calabrio is a gold member of the Avaya DevConnect program. Find news and information at http://www.calabrio.com.

    Follow Calabrio on Twitter at: http://www.twitter.com/calabrio

    Calabrio, Calabrio ONE and the Calabrio logo are registered trademarks or trademarks of Calabrio, Inc. All other trademarks mentioned in this document are the property of their respective owners.

    *Gartner, Inc., Magic Quadrant for Contact Center Workforce Optimization, Jim Davies, November 20, 2013. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

    This article was originally distributed on PRWeb. For the original version including any supplementary images or video, visit http://www.prweb.com/releases/2014/05/prweb11888967.htm

    Haberman for Calabrio Tim Nelson +1 612-436-5543

    Avaya ACE(TM) Simplifies Integration of Real-Time Communications With Applications to Streamline Business Collaboration and Workflows | killexams.com real questions and Pass4sure dumps

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    HP and Avaya Collaborate to Advance Unified Communications Solutions for the Enterprise | killexams.com real questions and Pass4sure dumps

    PALO ALTO, Calif., and BASKING RIDGE, N.J., June 29, 2010 - HP and Avaya today announced the delivery of flexible, cost-effective solutions that enable clients to extend advanced business communications into their networks and systems.

    As part of a three-year strategic agreement, the companies are adding elements of Avaya's Unified Communications and Contact Center products to the HP Unified Communications and Collaboration (UC&C) services portfolio for enterprises. This solution set is to be sold and delivered by HP.

    "Organisations face constant change and the decisions they make must be flexible enough to meet future needs - such as unification of real-time communication with Web 2.0 and social media applications," said Gary M. Budzinski, senior vice president and general manager, Technology Services, HP. "With HP and Avaya, clients can increase the agility of their existing communication architectures and realise the aspiration of unified communications for multivendor interoperability and ultimately save organisational costs."

    "HP and Avaya have highly complementary portfolios that deliver extraordinary benefits to customers, especially when combined with HP's consulting and IT outsourcing expertise," said Joel Hackney, senior vice president, Global Sales and Marketing, and president, Field Operations & Avaya Government Solutions, Avaya. "The HP and Avaya relationship enables customers to take out costs and transform their business via the strategic application of communications tools and services in the procurement and management model that best suits a company's objectives."

    HP and Avaya Unified Communication Solutions

    o Clients experience a full life cycle of services and support that spans planning, design, implementation, ongoing management and training. HP is offering Avaya Aura(TM) Unified Communications architecture and applications, Avaya Contact Center applications and Avaya's range of end-user client applications and endpoints as part of HP UC&C Lifecycle Services.

    o Organisations with multivendor environments can outsource the ongoing operations of their Unified Communications applications and infrastructure with the HP Managed Service offering for Avaya Aura(TM).

    o Clients in the healthcare, life sciences and financial services industries will have access to vertical solutions designed specifically to address their unique business requirements.

    o HP Networking and Avaya have tested and certified products and solutions targeted to address the needs of enterprise, midsize and small businesses.

    "Underwriters Laboratories was able to protect our existing multivendor investments and enable greater interoperability between business and desktop applications," said Christian Anschuetz, chief information officer of Underwriters Laboratories, a global independent product safety testing and certification organisation. "With HP and Avaya, our organization is making greater use of technologies we have today and increasing the productivity of our workforce through richer, easier-to-use collaboration capabilities."

    These offerings, built on HP's UC&C consulting services, take a comprehensive approach to enterprise communications from strategy and planning through implementation, design and education.

    HP helps clients develop a business case, long-term vision and current gap analysis based on their unique requirements. The result is that clients have a complete life cycle of services to ensure their technology is mapped to deliver organisational value.

    Avaya Aura is certified for interoperability with HP Networking products as part of the HP AllianceONE Program. HP also is a Platinum- or Gold-certified Avaya Connect channel partner in countries worldwide as well as a Platinum member of the Avaya DevConnect developer program.

    About Avaya

    Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information, please visit www.avaya.com.

    About HP

    HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world's largest technology company, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to solve customer problems. More information about HP (NYSE: HPQ) is available at www.hp.com.

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