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6203-1 - Avaya Voice Portal Implementation - BrainDump Information

Vendor Name : Avaya
Exam Code : 6203-1
Exam Name : Avaya Voice Portal Implementation
Questions and Answers : 70 Q & A
Updated On : December 13, 2018
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6203-1 exam Dumps Source : Avaya Voice Portal Implementation

Test Code : 6203-1
Test Name : Avaya Voice Portal Implementation
Vendor Name : Avaya
Q&A : 70 Real Questions

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Avaya Avaya Voice Portal Implementation

Alperin details Avaya's AI strategy | killexams.com Real Questions and Pass4sure dumps

November 09, 2018

The future of Work Expo is under three months away.

in an effort to tempt you to register for this experience, TMC is operating interviews with a few of our dynamic audio system for The way forward for Work Expo, a new event focused on how artificial intelligence and desktop studying are challenging and enhancing what’s feasible in business communications and collaboration, client provider, advertising and marketing automation and personalization, and income acceleration.

Avaya’s Jon Alperin is our newest Q&A subject for The future of Work Expo, in order to run Jan. 30 through Feb. 1 in citadel Lauderdale, Fla.

He’s director of partnerships and alliances for DevConnect and A.I.connect at Avaya. And he’ll be a panelist on the “From VoIP to the new Voice” panel.

this is part 1 of our two-half dialog. here's the link to part 2.

What Avaya products nowadays employ AI? What does that allow them to do?Alperin: Avaya has truly had AI-powered solutions for a lot of, decades. Our Avaya IVR, Voice Portal and journey Portal products have all utilized speech cognizance capabilities to deliver herbal language processing and herbal language figuring out elements that our purchasers leverage in their contact core. NLP/NLU and speech consciousness are certainly a part of the large industry definition of AI.

along the way, we made a number of acquisitions for speech analytics and automated chat options, and we’ve integrated these capabilities inside the framework of our Avaya Breeze platform, enabling customers to build complex workflows and purposes that can additional take advantage of these capabilities within the business contact center.

What’s new on this front?Alperin: at the moment, we’re focused on introducing three new AI-enabled options from Avaya. The Avaya options focal point on next-technology self-provider with a cloud-based mostly AI solution for engaging valued clientele using social media, chat and messaging channels; Avaya Conversational Intelligence, which optimizes human agent interactions with precise-time automatic conversational transcription and next-motion tips; and a knowledge-guided decisioning carrier in response to Avaya company rules Engine which gives suggestions to agents based on caller identification and a huge latitude of true-time commercial enterprise, Avaya-generated, and exterior data sources.

Of direction, we additional augment these Avaya presents with a broader latitude of joint solutions through our A.I.join associate initiative.

what is A.I.join?Alperin: A.I.join is an initiative to spotlight high-value partnerships from inside our typical DevConnect partner ecosystem.

We launched this in November of 2017, bringing together an initial set of AI-enabled options aligned to our five key areas of AI focal point in the contact center.

In 2019, I expect that we'll again expand this effort, with both new companions and an increased depth of relationships. more counsel involving A.I.join may also be found at www.avaya.com/aiconnect.

Who’s using Avaya AI-powered solutions nowadays?Alperin: we have a big range of purchasers the usage of AI-powered solutions from Avaya and our A.I.connect companions, from main telecommunications and fitness care suppliers, to financial institutions and customer electronics producers. lots of these agencies believe using AI as a competitive capabilities, offering extra personalized and tailor-made customer services or acquiring insights in customer delight and developments that align without delay to their enterprise techniques.  

truly, we brought an AI-powered computerized customer chat capacity within our own Avaya assist Portal just about 4 years ago. We’ve had huge success in opposition t increasing self-service consumer interactions with measurable improvement in client sat and cost lessen for a lot of hobbies help requests.

To do what kinds of things?Alperin: smartly… relatively much anything else in the contact middle.

We’ve recognized 5 key areas of center of attention in the contact core – from preliminary client contact through voice or digital channels; to the core interactions with agents or greater automatic self-service alternate options; to the returned-end administration, operations, and reporting capabilities that businesses use to control and increase their typical operations. And we've options or partnerships for options in all these areas.

How does it work?Alperin: We birth with smart Routing, which builds prediction and intelligence in to how and how much channel the consumer goes to be finest served through. this can include redirecting callers to self-provider alternate options or even moving them from a voice channel to a SMS/text/chat one. Or it can imply the usage of behavioral cues and insights to fit callers with probably the most applicable human agent to acquire the preferred influence.

for those who are leveraging self-service alternatives, our stronger Self-service strategy is intended to deliver essentially the most natural and intuitive interplay mannequin, whether via voice or textual content/chat.

subsequent, we are looking to present Agent assist capabilities, providing human brokers with suggestions ‘at their fingertips’ based on analytics and predictions, as well as teaching and feedback mechanisms that support drive the right engagement and emotional connection with the caller.

Of course, some agents are stronger at this than others, and our Agent journey options assist contact core managers be aware why that's and provide practicing and perception lower back throughout all their agents. It additionally presents the business a stage of assurance that selected guidelines, that may include prison compliance necessities, are being met across the board.

at last, we help the commercial enterprise leverage the wealth of precise-time facts and effects from client interactions, each particular person and jointly, to take into account and make connections between and throughout their enterprise groups, trade, or even regional and international ambiance. These clever perception capabilities into Voice of the customer can lead to insightful predictions for future success.

customers are the usage of one or a few solutions to reinvent how the serve their customers.

what is Avaya doing with AI relative to unified communications?Alperin: We’ve delivered AI-enabled capabilities in our Avaya Vantage equipment portfolio to offer virtual assistant capabilities corresponding to those discovered on purchaser smartphones. We’re working with groups like Knowmail for cost-brought purposes that support predict and prioritize vital electronic mail communications which are at once applicable to the ordinary employee. And we’ve delivered proof-of-theory integrations that bring Google’s AI-primarily based speech analytics, transcription and translation capabilities to Avaya Vantage users, allowing conversations to span language differences in an intuitive and herbal method.

Edited by way of Maurice Nagle


SmartAction options Now Rated "Avaya Compliant" | killexams.com Real Questions and Pass4sure dumps

No outcome discovered, try new keyword!For extra assistance, please consult with www.avaya.com. About SmartAction SmartAction is the leading provider of AI-powered virtual agents for contact centers. organizations automate conversations that are living ag...

Dialogic IMG 1010 built-in Media Gateway Rated "Avaya Compliant" | killexams.com Real Questions and Pass4sure dumps

source: Dialogic

Dialogic

September 20, 2010 09:03 ET

IMG 1010 Gateway Receives DevConnect Certification With Key Avaya Voice Portal and Avaya air of mystery™ SIP solutions

PARSIPPANY, NJ--(Marketwire - September 20, 2010) -  Dialogic enterprise, a world issuer of world-category products and technologies for multimedia and signal processing, nowadays introduced that its Dialogic® IMG 1010 integrated Media Gateway has been proven and established to be compliant with Avaya Voice Portal and connected Avaya charisma™ infrastructure options from Avaya Inc., a world chief in business communications techniques, utility and capabilities.

The IMG 1010, a carrier-grade VoIP gateway that supports each media and signaling in a single chassis, is now compliance-established by Avaya for compatibility with Avaya Voice Portal and SIP infrastructure constructed the use of Avaya air of secrecy™ Session supervisor, Avaya charisma™ communique manager access aspect and Avaya aura™ communique supervisor characteristic Server. call center purchasers in quite a few areas are already attaining benefits from the interoperability of Dialogic and Avaya options, which enable organizations to join between SIP purposes and subscribers on SS7, ISDN, and CAS cell and wireline networks.

"Dialogic is terribly completely happy to achieve DevConnect compliance between our IMG 1010 gateway and Avaya's Voice Portal utility utilising Avaya air of secrecy network accessories," said Harold Klett, vice president and time-honored supervisor of the service company market community for Dialogic. "The market for cloud-primarily based hosted functions is accelerating and the combination of the IMG 1010 and Avaya aura infrastructure makes it possible for enterprises utilising such functions to with ease join and have interaction with their cellular and wireline customers."

Dialogic is a member of the Avaya DevConnect program, an initiative to increase, market and promote resourceful third-celebration products that interoperate with Avaya know-how and extend the price of a corporation's funding in its community. As a Gold member of the application, Dialogic is eligible to submit products for compatibility trying out by using the Avaya answer Interoperability and look at various Lab. There, a team of Avaya engineers develops a complete check plan for each application to examine no matter if it's Avaya compliant. Doing so ensures agencies can confidently add premier-in-classification capabilities to their network without having to change their latest infrastructure -- rushing deployment of new purposes and reducing both community complexity and implementation fees.

"Dialogic's IMG 1010 integrated media gateway helps companions the usage of Avaya's Voice Portal and Avaya air of mystery SIP infrastructure to connect to valued clientele on lots of distinct instant and wireline networks together with these supporting SS7, ISDN and CAS protocols," observed Eric Rossman, vice president, developer family members, Avaya. "This kind of aid enables Avaya to meet the wants of purchasers the usage of both IP and circuit-based mostly networks." 

About Avaya Avaya is a world chief in commercial enterprise communications programs. The business provides unified communications, contact centers, data solutions and connected functions directly and through its channel companions to leading companies and companies all over. organizations of all sizes rely upon Avaya for state-of-the-paintings communications that enrich efficiency, collaboration, consumer provider and competitiveness. For more suggestions please visit www.avaya.com. For more assistance on the Avaya DevConnect software, visit www.avaya.com/devconnect.

About Dialogic Dialogic service provider is a number one provider of world-class, inventive applied sciences in response to open requisites that allow innovative cellular, video, IP, and TDM options for community provider suppliers and enterprise communication Networks. Dialogic's shoppers and companions depend on its main-facet, flexible add-ons to impulsively install price-delivered options world wide.

assistance about Dialogic is obtainable at http://www.dialogic.com/. additionally, be part of our social networking group, the Dialogic exchange community (DEN), at www.dialogic.com/den or visit our fb, Twitter and YouTube pages for extra Dialogic news and updates.

Dialogic is a registered trademark of Dialogic enterprise. other logos mentioned and/or marked herein belong to their respective owners. Dialogic and its subsidiaries motivate all users of their items to procure all critical intellectual property licenses required to enforce their ideas or purposes, which licenses may additionally fluctuate from country to country.




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6203-1 exam Dumps Source : Avaya Voice Portal Implementation

Test Code : 6203-1
Test Name : Avaya Voice Portal Implementation
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Dialogic IMG 1010 Integrated Media Gateway Rated "Avaya Compliant" | killexams.com real questions and Pass4sure dumps

SOURCE: Dialogic

Dialogic

September 20, 2010 09:03 ET

IMG 1010 Gateway Receives DevConnect Certification With Key Avaya Voice Portal and Avaya Aura™ SIP Solutions

PARSIPPANY, NJ--(Marketwire - September 20, 2010) -  Dialogic Corporation, a global provider of world-class products and technologies for multimedia and signal processing, today announced that its Dialogic® IMG 1010 Integrated Media Gateway has been tested and verified to be compliant with Avaya Voice Portal and related Avaya Aura™ infrastructure solutions from Avaya Inc., a global leader in enterprise communications systems, software and services.

The IMG 1010, a carrier-grade VoIP gateway that supports both media and signaling in a single chassis, is now compliance-tested by Avaya for compatibility with Avaya Voice Portal and SIP infrastructure built using Avaya Aura™ Session Manager, Avaya Aura™ Communication Manager Access Element and Avaya Aura™ Communication Manager Feature Server. Call center customers in various regions are already achieving benefits from the interoperability of Dialogic and Avaya solutions, which enable businesses to connect between SIP applications and subscribers on SS7, ISDN, and CAS mobile and wireline networks.

"Dialogic is very pleased to achieve DevConnect compliance between our IMG 1010 gateway and Avaya's Voice Portal application utilizing Avaya Aura network components," said Harold Klett, vice president and general manager of the service provider market group for Dialogic. "The market for cloud-based hosted services is accelerating and the combination of the IMG 1010 and Avaya Aura infrastructure enables enterprises utilizing such services to easily connect and interact with their mobile and wireline customers."

Dialogic is a member of the Avaya DevConnect program, an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network. As a Gold member of the program, Dialogic is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure -- speeding deployment of new applications and reducing both network complexity and implementation costs.

"Dialogic's IMG 1010 integrated media gateway helps partners using Avaya's Voice Portal and Avaya Aura SIP infrastructure to connect to customers on a variety of different wireless and wireline networks including those supporting SS7, ISDN and CAS protocols," said Eric Rossman, vice president, developer relations, Avaya. "This kind of support enables Avaya to meet the needs of customers using both IP and circuit-based networks." 

About Avaya Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, data solutions and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.

About Dialogic Dialogic Corporation is a leading provider of world-class, innovative technologies based on open standards that enable innovative mobile, video, IP, and TDM solutions for Network Service Providers and Enterprise Communication Networks. Dialogic's customers and partners rely on its leading-edge, flexible components to rapidly deploy value-added solutions around the world.

Information about Dialogic is available at http://www.dialogic.com/. Also, join our social networking community, the Dialogic Exchange Network (DEN), at www.dialogic.com/den or visit our Facebook, Twitter and YouTube pages for additional Dialogic news and updates.

Dialogic is a registered trademark of Dialogic Corporation. Other trademarks mentioned and/or marked herein belong to their respective owners. Dialogic and its subsidiaries encourage all users of their products to procure all necessary intellectual property licenses required to implement their concepts or applications, which licenses may vary from country to country.


Econet deploys Avaya contact centre solution | killexams.com real questions and Pass4sure dumps

As Zimbabwe’s leading mobile operator, Econet Wireless Zimbabwe was faced with a strong need to deliver a superior customer experience across its extensive customer base. The company currently has the widest coverage in the country, and is constantly upgrading its network and products and services portfolio to cater for additional subscribers and broaden its reach.

Keeping in touch with these many subscribers through the medium of their choice requires a world-class contact centre, and Econet turned to Jasco Enterprise to deliver the solution to meet this requirements.

“Econet chose to partner with Jasco after following a very rigorous and thorough selection process to identify and choose a reliable systems integrator with a proven project execution and delivery track record in the contact centre industry within the region. Having gone through a smooth implementation phase we realised that we made the right choice in partnering with them,” says Stanley Henning, Econet’s chief commercial and customer services officer.

After a comprehensive tender process, which evaluated technology offerings, track record, customer references and pricing, Jasco Enterprise was selected to provide the complete solution, including implementation, integration, maintenance and support.

The core of this solution is the Avaya Aura Contact Centre, which manages all contact types, including inbound and outbound voice, e-mail, Web chat, fax, instant messaging, social media and more.

The system offers integrated real-time and historical reporting for sound management capabilities. The solution also incorporates Avaya Experience Portal, the latest generation of the award-winning Avaya Voice Portal, which helps organisations automate customer transactions and enhance customer service with quick response to customer queries that are common and repetitive, taking pressure off the workforce.

Avaya Workforce Optimisation, which includes voice recording, workforce management and quality management, helps Econet to enhance the quality of customer care, while the Avaya Social Media Manager enables the organisation to connect seamlessly to social media channels and detect and analyse social media conversations.

“Econet required a cutting edge contact centre using leading technology, which would assist them with enhancing their customer experience through superior service. The Avaya solution delivers a seamless experience for voice, email and social media, allowing customers to interact with Econet through a variety of channels to connect on their terms and choose the medium that suits their needs.

“The solution also enables Econet to be more agile in their response to customers, and to take advantage of enhanced reporting and workforce management capabilities, delivering improved customer service,” explains Danny Ross, GM: Africa at Jasco Enterprise.

In addition to the Avaya technology, Jasco also provided the required desktop computers, cabling, equipment racks, furniture and professional services to complete the contact centre. Jasco’s services included integration, implementation and on-going support and maintenance. Phase one of the project involved the initial contact centre implementation, while phase two consisted of the on-boarding of additional agents.

The solution now supports 350 agents and 30 supervisors who provide 24/7/365 contact centre operations.

“Avaya is the world leader in contact centre solutions, and this system will enable Econet to grow and achieve the next level in terms of customer experience, backed by Jasco’s superior implementation skills. Econet also have peace of mind that their solution is being maintained in partnership with a service provider that can help them to enhance their service offering to customers,” Ross concludes.

Related

Contact Center Solutions Featured Article | killexams.com real questions and Pass4sure dumps

July 09, 2009

In an effort to better handle the influx of calls from drivers involved in an accident in Saudi Arabia, Najm Insurance Service Co. is working with a provider of business communications applications, systems and services to use its contact center technology.

The company announced it tapped Avaya to manage calls for those in a motor vehicle accident. Najm determines the people responsible for road accidents and removes vehicles from roads. It also contacts insurance companies and help drivers who posses a valid motor insurance.

Najm has been authorized by the General Traffic Department in Saudi Arabia for dealing with road accidents.

Avaya has deployed a robust communications infrastructure for Najm’s six branches across Saudi Arabia for facilitating a hassle-free flow of relevant information between the branches and Najm’s contact center. The Avaya solution can route calls and report accidents directly to the traffic agents who are closest to the scene of the accident for hastening the response.

The new system eliminates the need for traffic agents to go from the Najm branches to the accident site which may take longer. The Avaya intelligent communication solution reduces costs associated with travel and enhances availability and reduces the response time of Najm’s 170 traffic agents.

Avaya said that its deployment strategy tried to make maximum use of Najm’s existing applications and contact options. Najm can now provide reliable, responsive and around the clock service to customers. These factors are most important requisites for attending to road accident victims. Najm plans to expand the Avaya solution so as to encompass all its 30 branches, the company said.

“Avaya’s contact center solutions ensures that our agents are always available with the minimal waiting time for callers, thereby ensuring that customer experience is seamless and efficient at all times,” said Musad A. Aldaood, chief executive officer for Najm Insurance Services, in a statement.

The Avaya solution was implemented by its local partner ASACO, which will continue to lend support to Najm Insurance Co. Avaya was also involved during the various phases of product integration and management of the installation process so as to ensure optimum quality and zero delay during the implementation.

Several other industries in the region also depend on Avaya’s contact center solutions including Saudi Airlines, the Arab National Bank, BUPA Middle East and Saudi Telecom Company. The company’s solutions support the need for a full-scale customer service operation.

Avaya recently made news when the company’s announced its Voice Portal, an ‘open standards’ based platform for automating inbound and outbound voice and video customer care, received a “Strong Positive” rating from Gartner as part of its recent “MarketScope for Interactive Voice Response Systems and Enterprise Voice Portals, 2009.” Shamila Janakiraman is a contributing editor for ContactCenterSolutions. To read more of Shamila’s articles, please visit her columnist page.

Edited by Amy Tierney



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