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6401-1 - Avaya IP Office Implementation - BrainDump Information

Vendor Name : Avaya
Exam Code : 6401-1
Exam Name : Avaya IP Office Implementation
Questions and Answers : 114 Q & A
Updated On : December 14, 2018
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6401-1 exam Dumps Source : Avaya IP Office Implementation

Test Code : 6401-1
Test Name : Avaya IP Office Implementation
Vendor Name : Avaya
Q&A : 114 Real Questions

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Avaya Avaya IP Office Implementation

Avaya grants Contact core as a carrier for Midmarket With Google | killexams.com Real Questions and Pass4sure dumps

ORLANDO, FL--(Marketwired - Mar 17, 2015) - commercial enterprise join convention

  • flexible subscription provider from Avaya supplies business-main Avaya IP workplace™ contact core technology to midmarket companies during the simplicity and reliability of the Google Cloud Platform
  • complete SaaS answer gives, and helps to relaxed, a simple and scalable groundwork for "anyplace-each time" client engagement
  • Contact center operations are relocating impulsively into the cloud, as a becoming variety of corporations embrace the pliability and simplicity of provider subscription models. To help customers in this transition, Avaya nowadays introduced a complete contact center cloud-primarily based solution that grants IP workplace customer engagement expertise as a subscription provider powered by means of Google Cloud Platform. client Engagement OnAvaya™ Powered via Google Cloud Platform comprises a subscription-based license and the consumer Engagement OnAvaya application. clients have the choice to without problems provision a Chrome machine and a headset for speedy and economical contact center implementation.

    Avaya plans to make the solution obtainable in Spring 2015 within the U.S. to licensed Avaya and Google company companions and Google for Work partners approved by way of Avaya.

    "Avaya is bringing its client engagement technology leadership to midmarket agencies with an easy-to-use subscription service," talked about Joe Manuele, senior vice chairman and established manager, international cloud capabilities, Avaya. "during the vigor of Google Cloud Platform, Avaya is providing a simple and scalable foundation that allows purchasers and partners to deploy contact facilities quicker, and brokers to work from any place." 

    WATCH: Joe Manuele talks in regards to the many business merits, together with simplicity, security and scalability, of client Engagement OnAvaya Powered through Google Cloud Platform.

    in line with Frost and Sullivan, the cloud contact middle market is growing to be at pretty much twice the cost of premises-primarily based contact core techniques (eleven.6-percent versus 6.1-%).1 With extra IT departments trying to find deployment alternative and ease, and more corporations taking potential of the flexibleness of remote and residential-based agents, consumer Engagement OnAvaya Powered by Google Cloud Platform can help businesses know the imaginative and prescient of each time, any place client carrier.

    consumer Engagement OnAvaya Powered by means of Google Cloud Platform extends value to those in the hunt for hosted models and the fundamental set-up of new brokers and supervisors in any place. The provider with ease scales up to manage peak or seasonal demands. additionally, it supports enterprise continuity and remote agent suggestions. client carrier representatives should be able to entry the client Engagement OnAvaya agent and supervisor computers with a Google Chrome machine and communicate through a WebRTC-enabled interface and headset. The cloud provider answer eliminates the should hold premises-based mostly contact center infrastructure or to down load thick valued clientele on individual agent endpoints, that could deliver giant management efficiencies and a tremendously inexpensive potential for quickly access to a full suite of technologies crucial for precise-time responsiveness to shoppers.

    Avaya provides a full suite of OnAvaya crew and client engagement applied sciences for simplified integration into partner cloud birth models. OnAvaya expertise gives bendy, affordable communications to join employees, give improved provider to customers, enhance productiveness, and develop your enterprise.

    examine: Craig Lynar, director of phase marketing for Avaya, provides element on client interact OnAvaya Powered with the aid of Google Cloud Platform

    probably the most first partners to pilot and present customer Engagement OnAvaya Powered by way of Google Cloud Platform is Lakewood, OH.-based mostly, Onix Networking -- an award-successful Premier Google for Work expertise partner.

    "We proceed to see our consumers transitioning to cloud-primarily based offerings to speed the implementation of business-critical consumer engagement capabilities," noted Tony Bianco, president of Onix's Cloud Computing division. "This offer from Avaya, working with Google, eliminates installation complexity and provides us with access to the industry's leading contact middle software as a cloud provider. We count on that purchasers in a number of industries could be very enthusiastic about this product offering."

    Vegas.com, an internet trip company, provides its workplace-based and far flung name middle brokers with customer Engagement OnAvaya Powered through Google Cloud Platform to offer shoppers full-scale Vegas vacation programs, including air, lodge, shows, outings and tours.

    "Vegas.com has at all times pushed the envelope and been an early adopter of leading edge know-how," spoke of Dustin Robertson, chief advertising and marketing officer, Vegas.com. "we're at all times shape-transferring so that you can give the most efficient client adventure. client Engagement OnAvaya Powered by means of Google Cloud Platform allows us to proceed to carry top rate service and guide from any place at any time."

    About Avaya Avaya is a leading issuer of options that allow client and group engagement across distinct channels and contraptions for more suitable client event, elevated productiveness and superior economic performance. Its world-category contact core and unified communications technologies and features can be found in a wide selection of flexible on-premises and cloud deployment options that seamlessly integrate with non-Avaya purposes. The Avaya Engagement environment permits third events to create and customise company applications for aggressive talents. Avaya's fabric-based mostly networking options help simplify and speed up the deployment of business essential functions and functions. For more counsel please discuss with www.avaya.com.

    definite statements contained in this press release may well be ahead-searching statements. These statements may be identified via forward-looking terminology comparable to "assume," "accept as true with," "continue," "could," "estimate," "expect," "intend," "may additionally," "may," "plan," "potential," "predict," "should" or "will" or other an identical terminology. we now have based these forward-looking statements on our existing expectations, assumptions, estimates and projections. while we consider these are not pricey, such forward looking statements contain widely used and unknown risks and uncertainties, many of which are beyond our manage. These and different essential components could cause our actual consequences to vary materially from any future effects expressed or implied by means of these forward-looking statements. For a list and outline of such hazards and uncertainties, please refer to Avaya's filings with the SEC that can be found at www.sec.gov. Avaya disclaims any intention or responsibility to update or revise any ahead-searching statements.

    All emblems identified by ®, TM, or SM are registered marks, logos, and service marks, respectively, of Avaya Inc. All different emblems are the property of their respective owners

    follow Avaya on Twitter, fb, YouTube, LinkedIn, Flickr, and the Avaya linked blog.

    1 Frost & Sullivan document: Cloud Contact center Market trends: flow from best-of-Breed to Suites


    TeleTech know-how Introduces Avaya IP office Cloud offer | killexams.com Real Questions and Pass4sure dumps

    TMCNet: TeleTech Technology Introduces Avaya IP Office Cloud Offer

    DENVER, June 7, 2016 /PRNewswire/ -- TeleTech Holdings, Inc. (NASDAQ: TTEC), a number one company of customer experience, engagement and growth options, today announced that TeleTech expertise has extended its enterprise Avaya cloud apply to mid-market valued clientele with a new cloud providing developed on Avaya's IP workplace™ Platform.

    TeleTech can now offer customers the virtualized capabilities of each the Avaya IP office Platform and the Avaya aura® Platform to bring Avaya's business-main contact middle (CC) and Unified Communications (UC) capabilities for small to mid-sized agencies (SMBs) and high-end enterprises alike. 

    As some of the first Avaya licensed companions to installation the Avaya charisma Platform in a cloud delivery mannequin, TeleTech expertise utilized over 4 years of cloud experience and over 20 years of team and customer engagement adventure from Avaya  to advance an enterprise-grade, totally scalable and redundant Avaya IP workplace-based cloud contact center and UC answer.

    "Avaya is a market chief in touch core and UC options and we have been offering authentic cloud contact core and UC options to the marketplace for decades," noted Jack Denault, SVP, know-how income and Alliances, TeleTech. "Introducing an IP office cloud answer to complement TeleTech's existing Avaya charisma cloud observe makes it possible for us to with no trouble meet the wants of the mid-market contact core or UC buyer. This makes us uniquely qualified to deliver the whole breadth of Avaya's CC and UC cloud options to market these days in accordance with the growing to be demand for these Avaya choices."   

    TeleTech's SMB valued clientele can pick out a contact core and/or UC solution according to their existing business needs. Key elements of the Avaya IP workplace cloud contact core solution encompass:

  • Omnichannel (chat, e-mail, internet)
  • Browser-based Agent laptop
  • windows Agent computer (French, Spanish, German)
  • potential-based mostly routing
  • name recording
  • customized reporting
  • relaxed faraway Agent
  • "because the channel continues to play a vital function in assisting corporations migrate to the cloud, TeleTech is uniquely positioned to serve both business and mid-market valued clientele on this journey via cloud-primarily based Avaya air of mystery and Avaya IP office platforms," pointed out Morag Lucey, chief advertising officer at Avaya. "The TeleTech mid-market Cloud offer Powered through Avaya is a highly strategic solution for our mutual channel companions and customers."

    For greater guidance about TeleTech know-how's cloud offering Powered via Avaya IP office, consult with TeleTechTechnology.com/cloud.

    ABOUT TELETECH TECHNOLOGYTeleTech technology is a pioneer amongst North American companions in offering cloud and on-premises contact core options powered by using Avaya and Cisco. As a number one partner in the design and start of client event expertise options, it makes a speciality of assisting corporations across the globe supply quicker, smarter and greater agile customer interactions. TeleTech know-how is a recognized Platinum Avaya connect accomplice and Cisco Gold accomplice. furthermore, it has earned a 4.6/5.0 average client satisfaction score and 4.8/5.0 implementation delight rating, making it one of the most optimum ranked Avaya and Cisco company partners. For extra suggestions, visit teletech.com/what-we-do/expertise.

    ABOUT TELETECHTeleTech is a number one world provider of consumer experience, engagement and growth options. established in 1982, the business helps its purchasers acquire, hold and develop profitable customer relationships. the usage of consumer-centric approach, expertise, approaches and operations, TeleTech companions with enterprise management throughout advertising, sales and client care to design and convey an easy, greater human customer event across each interaction channel. Servicing over 80 nations, TeleTech's 43,000 personnel are living by way of a collection of customer-focused values that guide relationships with valued clientele, their valued clientele, and every other. To be trained extra about how TeleTech is bringing humanity to the customer adventure, visit TeleTech.com.

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    303.397.8641

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    To view the fashioned version on PR Newswire, talk over with:http://www.prnewswire.com/information-releases/teletech-technology-introduces-avaya-ip-workplace-cloud-offer-300280395.html

    source TeleTech Holdings, Inc.

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    Integrations extra Calabrio's attain inside Avaya industry | killexams.com Real Questions and Pass4sure dumps

    February 20, 2015 09:06 ET | supply: Calabrio

    MINNEAPOLIS, Feb. 20, 2015 (GLOBE NEWSWIRE) -- via PRWEB - Calabrio, a leading company of contact center body of workers optimization (WFO) and analytics software, has further improved into the Avaya marketplace with the aid of at once integrating its utility with the Avaya IP workplace™ (PBX) platform and Avaya air of mystery Contact middle select (ACD).

    "This newest integration is good news for the Avaya neighborhood and companions who resell Avaya equipment to midsized corporations, which often combat to give multichannel client care with technologies constructed for greater businesses," spoke of Calabrio President and Chief executive Officer Tom Goodmanson.

    "Avaya valued clientele who use the IP office™ platform now can without difficulty and seamlessly entry Calabrio's staff Optimization functions, together with name Recording & exceptional administration, workforce management (WFM) and Analytics (CAS), which present immediate opportunities for making improvements to contact center effectiveness via contrast and coaching," he introduced.

    Calabrio's direct integration with the Avaya charisma Contact center and IP workplace provides to an increasing list of accessible Calabrio ONE integrations, including the Avaya aura name core Elite on the Communications supervisor platform and the Avaya air of mystery Contact core (ACCC) and Communications Server 1000 platform.

    "We continue to be dedicated to the Avaya group and the conception of consumer option, both when it comes to hardware and software applications," introduced Goodmanson.

    Calabrio is a gold member of the Avaya DevConnect software and has been part of the Avaya application due to the fact that 2008. The Avaya DevConnect software allows organizations to confidently add most useful-in-type capabilities to their community, pace deployment of recent purposes and cut back each network complexity and implementation fees.

    About Calabrio, Inc.

    Calabrio provides staff optimization (WFO) and analytics solutions that bring up the consumer experience and power strategic enterprise increase. The company's built-in Calabrio ONE® software suite--including name recording, quality administration, personnel administration and analytics solutions--empowers contact facilities of all sizes to optimize agent performance and liberate the data that offers genuine perception into the voice of the consumer.

    With greater than 4,000 customers global, Calabrio solutions are constructed on an intuitive, net-based structure that positions and hurries up the contact middle as an epicenter for client insight. A pioneer in its trade for more than two a long time, Calabrio has been named a "Visionary" for 3 consecutive years by way of Gartner in its Magic Quadrant for consumer Engagement middle team of workers Optimization (2012-2014)*. The company is also a member of the Cisco Developer community (CDN), and a gold member of the Avaya DevConnect program.

    locate news and tips at http://www.calabrio.com

    comply with @calabrio on Twitter.

    Calabrio, Calabrio ONE and the Calabrio brand are registered logos or logos of Calabrio, Inc. All other trademarks outlined during this document are the property of their respective house owners.

    *Gartner, Inc. "Magic Quadrant for client Engagement center personnel Optimization" by means of Jim Davies, November 12, 2014. Gartner does not suggest any vendor, product or provider depicted in its analysis publications, and doesn't recommend expertise users to choose best these companies with the optimum scores. Gartner analysis publications consist of the opinions of Gartner's analysis firm and may no longer be construed as statements of reality. Gartner disclaims all warranties, expressed or implied, with recognize to this research, together with any warranties of merchantability or fitness for a specific aim.

    this text became at first allotted on PRWeb. For the usual version including any supplementary images or video, consult with http://www.prweb.com/releases/2015/02/prweb12531511.htm

    Haberman for Calabrio Tim Nelson +1 612-436-5543


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    Avaya IP Office Implementation

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    Global Knowledge Students Master Avaya IP Office 7.0 in Two New Courses | killexams.com real questions and Pass4sure dumps

    CARY, N.C.--(BUSINESS WIRE)--Global Knowledge today announced the availability of two new Avaya IP Office 7.0 courses in which students will learn to install, administer, manage, and troubleshoot Avaya IP Office systems.

    In the Avaya IP Office Implementation Workshop, students will learn to install, administer, and manage the implementation of an Avaya IP Office system. They will practice installing and configuring the IP Office system and using the Avaya IP Office 7.0 applications.

    In five days, students will learn to install and configure VoIP endpoints, establish security settings, and configure Small Community Networking, VoiceMail Pro, hunt groups, and SIP terminals and connections. They will learn to work with Avaya IP Office system components, including the IP Office 500 control unit, IP Office Manager, System Status Application, and SysMonitor. Students will also learn to customize network connections and Avaya IP Office 7.0 applications.

    In the Avaya IP Office Advanced Applications and Troubleshooting Workshop, a follow-on to basic Avaya IP Office 7.0 implementation training, students will use Avaya IP Office VoiceMail Pro to manage advanced call flows, covering topics such as Campaign Manager, database actions, Text-to-Speech, Contact Store, Customer Call Reporter, and VoiceMail Pro in a Small Community Network.

    In the five-day workshop, students will learn to configure and use VoiceMail Pro web services, install and configure one-X Portal server, and use diagnostic tools to troubleshoot common installation issues. They will also learn about the most common call scenarios and their affect on alarm functions and real-time and historical information.

    The new Avaya IP Office 7.0 courses are available in classrooms and as private on-site courses that can be tailored to the needs of your organization. Learn more about the new courses and explore the comprehensive Avaya curriculum available from Global Knowledge at www.globalknowledge.com.

    About Global Knowledge

    Global Knowledge is the worldwide leader in IT and business skills training, with more than 1,200 courses that span foundational and specialized training and certifications. Our core training is focused on Cisco, Microsoft, Avaya, VMware, Red Hat, business process improvement, and leadership development. We deliver via training centers, private facilities, and the Internet, enabling our customers to choose when, where, and how they want to receive training programs and learning services.

    Founded in 1995, Global Knowledge employs more than 1,300 people worldwide and is headquartered in Cary, N.C. The company is owned by New York-based investment firm Welsh, Carson, Anderson, and Stowe. Learn more at www.globalknowledge.com.


    Financial Services Companies Select Avaya IP Office to Speed Collaboration, Enhance Customer Service | killexams.com real questions and Pass4sure dumps

    BASKING RIDGE, NJ--(Marketwire -08/08/12)-

  • Three financial services firms -- AmeriMerchant, Fuoco Group and RootWorks -- stay connected to customers and colleagues with Avaya unified communications
  • In communications planning, majority of financial services companies (46%) rate mobility as their highest priority(1)
  • More professional services firms are choosing Avaya IP Office to stay connected, including a growing number of financial services companies that are experiencing transformative changes in their industry. By adopting Avaya IP Office -- the company's unified communications solution for small and mid-size enterprises (SME) -- financial services companies can enhance collaboration, mobility and customer service across their company, and turn communications into a secure, strategic business asset.

    Three financial services companies that have chosen Avaya IP Office to improve their communications are AmeriMerchant, a merchant cash advance company, Fuoco Group, an accounting and advisory firm, and RootWorks, a consulting company dedicated to helping accounting practices succeed. Each company is sharing details of their experiences:

    AmeriMerchant Speeds Customer Service to Stay Ahead of CompetitorsAmeriMerchant -- a NYC-based business working capital company with 100+ employees -- is in a time-sensitive industry, serving businesses ranging from restaurants to retail stores. These companies rely on AmeriMerchant's financing services to keep business flowing, which requires highly-reliable communications and the ability to get customers routed to the right person quickly to get the information they need.

    To achieve this, AmeriMerchant chose Avaya IP Office. According to Andrew Altschuler, vice president, business development for AmeriMerchant, IP Office's advanced contact center capabilities enable customer calls to get answered quickly, and on the first try. This helps AmeriMerchant achieve their goal of eliminating missed or mis-routed calls, which can lead to lost sales -- something Altschuler no longer needs to worry about with Avaya IP Office in his business.

    Avaya IP Office also helps AmeriMerchant improve customer service through salesperson training, enabling supervisors to view customer call statistics, listen on calls, and then provide tips or help struggling workers. Through nightly reports, supervisors can see if production is up or down, and improve customer service as needed.DJJ Technologies was the Avaya Business Partner for AmeriMerchant's implementation.

    Fuoco Group Accountants Count on Avaya Connectivity When Fuoco Group, based in New York, sought a solution to keep accountants across multiple locations in close collaboration, they turned to Avaya so that their 85 employees across four locations remained in communications -- a critical factor during the busy tax season. To achieve this, they brought in Avaya IP Office, which simplified their approach to communications, while upgrading their capabilities.

    According to Joseph Manzelli, director of operations, Fuoco Group, Avaya IP Office was quick to implement, and he could easily manage it by himself. This was in contrast to their last system from another vendor, which according to Manzelli, was a "fiasco" that took six months to implement. Additionally, Avaya IP Office meets Fuoco Group's key goal, which is to keep employees accessible at all times. Among Manzelli's favorite capabilities: keeping employees connected by extending business calls to their mobile phones, and incorporating functions like presence that not only show availability, but enable automatic "call-backs" to callers once employees are off the phone.Manhattan Business Systems was the Avaya Business Partner for Fuoco Group's implementation.

    Mobility Tools Keep RootWorks in Close Contact with ClientsFor Darren Root, CEO of consulting and accounting services company RootWorks, advanced communications is essential for overseeing multiple businesses while on the road or in remote locations. In addition to helping accounting firms succeed with his guidance, the Root manages CPA practice Root and Associates, and also serves as executive editor of CPA Practice Advisor Magazine. To remain accessible -- and manage it all effectively -- RootWorks' CEO chose Avaya IP Office.

    Root' s multiple responsibilities and busy travel schedule require him to have constant connectivity, since his clients remain demanding whether he is teaching a class, at his firm or at the airport. Both Root and his employees get help from Avaya IP Office's softphone application, which includes videoconferencing capabilities that let employees stay in touch visually with customers while mobile. Root plans to enhance mobility with the IP Office app for iPhone devices, enabling him to see presence of staff members, and have a wide range of conferencing capabilities (including the ability to quickly add, drop or mute contacts) at his fingertips.G3 Technologies and Forth Phaze were the Avaya Business Partners for RootWorks' implementation.

    Story Continues

    For more information on Avaya IP Office, visit here:

    Quotes:"In our business, it's important to get someone on the line immediately. For instance, if our underwriter misses a call, or a customer seeking information on a product gets sent to the wrong person, we can lose the sale. Fortunately, we have Avaya IP Office, which delivers results. We've seen up to a 25% productivity increase through improved call response times, call volumes and sales tied to better call management."-- Andrew Altschuler, vice president, business development for AmeriMerchant

    "We deal with many demanding clients -- from real estate to healthcare companies. This requires 24/7 access and service, and Avaya IP Office recognizes this by making communications across all our offices a pleasure, while giving our accountants the tools needed to stay in touch."-- Joseph Manzelli, director of operations, Fuoco Group

    "I used to see larger companies with these advanced capabilities, and now with Avaya IP Office, we have all those capabilities too -- plus more. We also get the added benefit of a cost-effective system that is easy to manage by yourself. Unified Communications and mobility are very important for a small business like ours to have, and fortunately we have it with IP Office."-- Darren Root, CEO of RootWorks

    Research:In a study of Networks & Telecom decision-makers, when asked which initiatives were likely to be your firm's top priority, the majority of financial services vertical respondents (46%) said mobility support for employees, customers or business partners was a 'high priority over the next 12 mos. This rated highest amongst all priorities. (Forrsights Networks & Telecommunications Survey, 2012 Q1, Forrester Research, Inc., 2012)

    About AvayaAvaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world. For more information please visit www.avaya.com.

    Certain statements contained in this press release are forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these expectations, assumptions, estimates and projections are reasonable, such forward looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov/. Avaya disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

    (1) (Source: Forrsights Networks & Telecommunications Survey, 2012 Q1, Forrester Research, Inc., 2012)


    Groupo Transcoma Restructures and Unifies Communications with the Avaya IP Office Platform | killexams.com real questions and Pass4sure dumps

    Global maritime services company modernizing communications in offices throughout Spain, Europe and North Africa

    BARCELONA, SPAIN --(Marketwired - January 03, 2017) - Avaya today announced that Groupo Transcoma, one of the most powerful and solid holding companies in domestic and international commerce, is modernizing and unifying communications with a new solution from Avaya.

    As a key part of its global implementation strategy, the maritime services company is moving beyond the limited functionality of its hardware-based switchboards to the streamlined, software-based Avaya IP Office platform. The Avaya solution is already deployed at Groupo Transcoma's Barcelona headquarters and in will ultimately connect 26 offices throughout Spain, Europe and North Africa.

    Groupo Transcoma's new communications platform will enable the company to reduce administration, operating and maintenance costs. Smart routing will take advantage of the lowest cost route to connect calls across the company's offices. Calls can be seamlessly forwarded between any office without incurring additional network costs.

    As befitting a maritime transportation company, employees will have greater mobility as their cellphones and smart devices can now become extensions on the Avaya IP Office platform, making them accessible through their company number regardless of whether they're in the office, traveling or working remotely.

    As Groupo Transcoma adds new offices and employees, the Avaya platform simply scales to make room without complicated upgrades and configuration requirements.

    Learn more about Groupo Transcoma's communications transformation with the Avaya IP Office Platform here.

    "We were paying very high maintenance and administration costs due to having so many offices. The obsolete terminals are being replaced without the need for hardware. We are noticing cost savings because we do not have to invest in new switchboards but can connect the smallest locations to the central switchboard via the VPN. The idea is to have only three switchboards that unify all offices."

    Giles Antonio, organization and systems director, Groupo Transcoma

    About Grupo Transcoma

    Grupo Transcoma's origins date back to 1810, when Agencia Marítima Daniel Ripol y Cía was established in Barcelona, performing shipping activities. In 1940, it adopted the trading name Transcoma. In 1969, Transcoma intensified its expansion into the management of customs, freight forwarding and logistics activities. As a result, Grupo Transcoma was formed, a family organization with 100% national capital. For more information: www.grupotranscoma.com

    About Avaya

    Avaya enables the mission critical, real-time communication applications of the world's most important operations. As the global leader in delivering superior communications experiences, Avaya provides the most complete portfolio of software and services for contact center and unified communications with integrated, secure networking- offered on premises, in the cloud, or a hybrid. Today's digital world requires some form of communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit www.avaya.com.

    Certain statements contained in this press release are forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

    Follow Avaya on Twitter, Facebook, YouTube, LinkedIn and the Avaya Connected Blog.



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