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650-261 - Cisco Unity Connection for Business(R) Edition - BrainDump Information

Vendor Name : Cisco
Exam Code : 650-261
Exam Name : Cisco Unity Connection for Business(R) Edition
Questions and Answers : 46 Q & A
Updated On : February 19, 2019
PDF Download Mirror : 650-261 Braindumps
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650-261 exam Dumps Source : Cisco Unity Connection for Business(R) Edition

Test Code : 650-261
Test Name : Cisco Unity Connection for Business(R) Edition
Vendor Name : Cisco
Q&A : 46 Real Questions

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Cisco Cisco Unity Connection for

CUCM and Cisco harmony Connection listed on DoD UCAPL! | killexams.com Real Questions and Pass4sure dumps

The international Certification team (GCT) is joyful to announce the DoD UCAPL approval of the Cisco Unified Communications manager (CUCM)!  The CUCM was listed on free up (Rel) 8.6 as a native Session Controller (LSC) with monitoring quantity (TN) 1108301.

as the core of the Cisco Collaboration portfolio infrastructure, Cisco Unified Communications supervisor is a unified communications name handle platform that can convey the right event to the right endpoint.  find out greater about CUCM at Cisco.com

The GCT is equally proud to announce the DoD UCAPL approval of right here Cisco cohesion Connection (solidarity) configurations:

  • Cisco team spirit Connection Rel. TN 1109701 as a customer Premise gadget (CPE)
  • Cisco solidarity Connection Rel. with PIMG Analog interface TN 1109802 as a CPE
  • Cisco solidarity Connection Rel. with PIMG Digital interface TN 1109803 as a CPE
  • Cisco cohesion Connection Rel. with TIMG interface TN 1109804 as a CPE
  • Cisco harmony® Connection is a characteristic-prosperous voice and unified messaging platform in accordance with the equal Linux Unified Communications operating equipment as Cisco Unified Communications supervisor. With Cisco solidarity Connection, which you could entry and manipulate voice messages in a number of methods, the use of your electronic mail inbox, internet browser, Cisco Unified IP cell, smartphones, Cisco Unified own Communicator, and greater. Cisco solidarity Connection additionally provides strong speech-focus points for for those who are mobile, so you can manage your voice messages hands- and eyes-free.  learn more about Cisco team spirit Connection on Cisco.com.


    Cisco Fills a gap with business edition 6000S | killexams.com Real Questions and Pass4sure dumps

    April 08, 2015

    by using Sandra M. Gustavsen Analyst, business VoIP

    Cisco recently announced a 3rd model within the company edition 6000 family—the company edition 6000S, an all-in-one company collaboration platform developed into a Cisco 2921 integrated functions Router (ISR). BE6000S objectives the low-conclusion of mid-market or department workplaces with 25-150 clients, introducing a smaller-scale, extra low-priced edition of the full business edition 6000M/H virtualized telephony platform which objectives mid-market companies that have up to 1,000 clients.

    the new BE6000S fills a gap in Cisco’s product line, following the January 2014 end-of-sale of the business’s line of on-premises business telephony structures for small and mid-sized corporations (SMBs), specifically the Cisco business version 3000, the Unified Communications 300 sequence and the Unified Communications 500 sequence. at the moment, Cisco’s virtualized platform, company edition 6000, became the counseled on-premises option, although the rate element turned into considered too steep and the deployment too complicated for some smaller corporations.

    BE6000S addresses price sensitivity and deployment complexity by using providing a simplified office-in-a-container solution, pre-configured with “elementary” applications that are usually required by using smaller offices. The BE6000S, including hardware, licenses and features, is priced about 20 p.c less than a BE6000M, in response to Cisco.

    The business version 6000 Portfolio

    company edition 6000 was in the beginning delivered in 2011 as a virtualized telephony and unified communications platform designed for businesses with up to 1,000 users. The answer uses VMware virtualization know-how to consolidate distinctive functions— voice, video, conferencing, messaging, instant messaging and presence, contact core and greater—on a single platform for a reduce total cost of ownership. business version virtualized platforms assist high availability points for mission essential environments and utilize a centralized department deployment structure that unifies dispersed places of work and remote personnel right into a single, cohesive system.

    To be selected, company version 6000 uses VMware virtualization technology to run assorted virtual machines, enabling pre-loaded and licensed Cisco applications to run co-resident on a single Cisco Unified Computing equipment (UCS). These include “foundational” applications which are usually used collectively to bring core voice and unified communications aspects, namely the Cisco Unified Communications manager for name manage, Cisco cohesion Connection for voicemail and unified messaging, Cisco quick Messaging and Presence service with Cisco Jabber and Cisco best Collaboration for initial deployment and provisioning. The Cisco Paging Server for point-to-element and community audio paging is protected on the new BE6000S platform, or optionally activated on the medium-scale models (BE6000M and BE6000H).

    additional applications complement the core functions above and are available and capable-to-set off as obligatory on the medium-scale models (BE6000M and BE6000H): Cisco Unified Contact center express, Cisco Unified Attendant Consoles, Cisco Emergency Responder, Cisco limited-access highway and Cisco TelePresence Conductor, Cisco TelePresence Video conversation Server, Cisco TelePresence Server digital desktop and Cisco TelePresence administration Suite. additionally, enterprise version 6000 can integrate with Cisco’s cloud-based WebEx net conferencing service.

    mannequin alternate options

    company edition 6000 now is available in three fashions to swimsuit varying size agencies and have necessities.

  • BE6000HThe “H” (high-density) model is proper for medium to huge deployments. A high-density Cisco u.s.a.C220 M3 1RU Rack Mount Server, with a pre-put in virtualization hypervisor, helps eight of the collaborative applications listed above and the provisioning utility concurrently for a complete of 9 purposes. highest capacities consist of 1,000 clients, 2,500 devices and 100 contact middle agents.
  • BE6000MThe “M” (medium-density) mannequin is correct for medium-scale deployments. A high-density Cisco united states of americaC220 M3 1RU Rack Mount Server, with a pre-put in virtualization hypervisor, supports four of the collaborative applications listed above and the provisioning utility simultaneously for a total of five functions. optimum capacities encompass 1,000 users, 1,200 gadgets and a hundred contact center agents.
  • BE6000SThe “S” (small-density) model, correct for small-scale deployments, runs on the Cisco 2921 built-in services Router (ISR) and americaE160D M2 blade server, with a pre-put in virtualization hypervisor and built-in routing gateway. This all-in-one platform supports right here five fastened, preconfigured core functions: Cisco Unified Communications supervisor, Cisco cohesion Connection, Cisco Unified immediate Messaging and Presence carrier with Cisco Jabber, Cisco prime Collaboration Provisioning and the Cisco Paging Server. highest capacities include one hundred fifty clients and 300 gadgets.
  • All BE6000 models support a brand new option for preconfigured settings whereby Cisco will configure the core applications previous to shipping the gadget to the associate, speeding up the deployment technique.

    Edited by means of Dominick Sorrentino

    Cisco UCM: Unified communications product overview | killexams.com Real Questions and Pass4sure dumps

    Editor's observe: this text is a part of a buying e-book on unified communications. The elements in this collection describe the evolution of UC and its use instances, as well because the important standards to accept as true with when buying a UC carrier. The series also compares the true UC items within the industry. this text gives a quick overview of Cisco UC products.

    The Cisco Unified Communications supervisor (UCM) is the supplier's flagship name-manage platform geared towards medium to gigantic firms that are searching for an entire unified communications (UC) equipment.

    Cisco UCM offers simple functionality akin to call control, call routing, IP phone registration, session administration, voice, messaging and much extra. With its modular design, consumers can choose the features they need to vigour their communications, together with a wide selection of add-ons.

    The newest types of Cisco UCM run under a customized crimson Hat Linux-primarily based working system that guarantees steadiness and can support more than one hundred,000 users in a cluster configuration.

    customers can lengthen the Cisco UCM offering by using setting up a couple of further UC functions. the most accepted UC capabilities found in most deployments are Cisco team spirit Connection, messaging and voicemail; Cisco IM and Presence carrier, real-time consumer fame and quick messaging; Cisco expressway, mobility consumers and video conferencing; and Cisco WebEx, laptop sharing, shows and convention calls.

    cohesion Connection makes it possible for messaging, voicemail

    Cisco team spirit Connection enhances Cisco UCM by enabling a sturdy unified messaging and voicemail service in the commercial enterprise. When an incoming caller leaves a message, team spirit Connection retailers and forwards it to the relevant mailbox. Messages may also be brought to a native or faraway mail server, equivalent to Microsoft alternate on-line. 

    solidarity Connection may also be deployed on a committed server that meets the minimal necessities -- reckoning on the product version -- or as a virtual server under a VMware ambiance. unity Connection offers help for up to 20,000 clients per server and up to 250 ports. excessive availability is supported by the use of clustered servers that tightly combine with lively directory, making it an amazing solution for tremendous enterprises that need redundancy.

    in terms of security, unity Connection supports cozy actual-time transport protocol (SRTP) and signaling encryption -- ensuring cozy verbal exchange between itself and Cisco UCM -- as well as HTTPS for comfortable internet entry, and password and PIN policies for imposing password expiration, complexity and lockout features.

    cohesion Connection is licensed per person with the alternative for a primary person license that gives core functionality, like voicemail and messaging, or an more advantageous person license that provides the Cisco Survivable remote site Voicemail means for department workplace users.

    instant messaging, presence and mobility

    Cisco's IM and Presence carrier integrates with Cisco UCM and third-party computing device and cell presence and IM consumers. It provides services to cellular clients corresponding to IM, actual-time presence, click-to-name, call conferencing, voicemail, telephone control and greater.  Cisco's Jabber platform is probably the most time-honored client paired with the IM and Presence server, now aiding windows working techniques, Android smartphones, iPhones, drugs and a lot of more devices.

    akin to team spirit Connection, Cisco's IM and Presence provider will also be put in on a dedicated server that meets the minimal specifications or as a virtual server below a VMware environment. It supports a highest of 45,000 clients in a clustered environment. The product's web interface is consumer-friendly, though one of the most user administration is also carried out by means of Cisco UCM -- only for UCM, IM and Presence installations.

    Cisco's IM and Presence carrier nonetheless provides business-classification IM and presence services for corporations that don't seem to be the use of UCM for call handle. in this case, the equipment can scale as much as support up to seventy five,000 users.

    With guide for extensible messaging and presence protocol (XMPP) and SIP/primary, the IM and Presence server can aid third-birthday party purposes that present identical features with Cisco Jabber.

    cellular users working securely with no VPN

    Cisco parkway helps agencies prolong their UC features past the local network by means of enabling cozy cellular access over public networks such as the cyber web. With Cisco limited-access highway, users could make cell and video calls at once from their softphone with out the need of a virtual deepest network (VPN). 

    freeway's firewall-traversal technology can deliver all inner UC services to mobility clients devoid of a sophisticated VPN-based method.

    parkway consists of two separate servers. One server, limited-access highway-C, is deployed internally, whereas the other, parkway-E, is deployed in a demilitarized zone (DMZ). mobile user connections or registrations are proxied during the two freeway servers to UCM and are assigned their ordinary interior extension. The gadget helps up to 2,500 proxied registrations to UCM and as much as a hundred video or 200 audio calls.

    In greater, more disturbing environments, these figures can raise, reckoning on the selected hardware upon which the parkway servers run.

    both models of Cisco expressway may also be deployed both on two separate physical servers or virtualized machines. despite the fact, companies should still be sure the broad enviornment community (WAN) can aid the freeway's necessities. Load balancing and accelerated capacity is possible by means of dissimilar freeway home equipment or digital machines.

    As with all of the above UC items, administration of each expressway servers is performed by the use of a secure and simplified web interface.

    at last, the Cisco UCM portfolio provides an extensive amount of services and functions. As with most carriers, licensing can become a little of a headache, although, a accurately provisioned communications network should still simplify things while no longer breaking the budget.

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    Cisco Business Edition 7000 Packaged for the Enterprise | killexams.com real questions and Pass4sure dumps

    May 06, 2014

    Cisco has introduced a new Business Edition platform that is packaged and price-optimized for enterprises with 1,000 to 5,000 users (although there is no enforced capacity limit). The new Business Edition 7000 comes preloaded with a number of Cisco unified communications (UC) and collaborative applications and is ready-to-run without the complex installation, setup and management typically associated with Cisco’s Unified Communications Manager and add-on collaborative solutions. In addition, scaling up to add more users, devices and applications is more easily accomplished due to the system’s modular, stackable design.

    The Business Edition 7000 preloaded server sells for about $23,500, with licenses for users and applications sold separately.

    Like its predecessor, the Business Edition 6000 designed for the mid-market (up to 1,000 users), the new Business Edition 7000 is a telephony and UC platform that uses VMware virtualization technology to consolidate multiple applications - voice, video, conferencing, messaging, instant messaging and presence, contact center and more - on a single platform for a lower total cost of ownership (TCO). Business Edition platforms also support high availability features for mission critical environments and utilize a centralized branch deployment architecture that unifies dispersed offices and remote employees into a single, cohesive system.

    To be specific, Business Edition 7000 uses VMware virtualization technology to run multiple Cisco applications together on Cisco’s UCS C240 M3 rack servers. Typical deployments will include two to four physical servers with four to six application instances per server to accommodate an organization within the “sweet spot” of 1,000-5,000 users. There is no imposed maximum on physical servers, however, so it is possible to configure and run larger deployments by using more Business Edition servers. For example, a 30,000 phone IP telephony deployment would require 11 instances of Cisco Unified Communications Manager which could run on 4-5 Business Edition 7000 servers.

    Preloaded Applications

    The following applications come preloaded on the Business Edition 7000. The first four applications listed (Unified Communications Manager, Unity Connection, Jabber and Prime Collaboration Provisioning) are considered “foundational” applications since these are typically used together to deliver core voice and UC features; the remaining applications complement the core applications and are available and ready-to-activate as needed. Note that the customer must separately purchase the licenses for users and applications (Cisco User Connect Licenses (UCL) and Unified Workspace Licensing or UWL) since no licensing included with the Business Edition 7000. (The earlier Business Edition 6000 differs in that it includes a reduced-price 25-user starter license bundle designed to help smaller companies adopt the solution more affordably.)

  • Unified Communications Manager (call processing)
  • Unity Connection (voice and unified messaging)
  • Jabber (client portfolio for IM & Presence)
  • Prime Collaboration Provisioning (initial provisioning and day-2 adjustments)
  • Paging Server (point-to-point and group audio paging)
  • Unified Contact Center Express (agent-based services, self-service applications, ACD, IVR, CTI)
  • Unified Attendant Consoles (receptionist/operator solution for incoming calls)
  • Emergency Responder (tracks and routes emergency calls to a Public Safety Answering Point)
  • Expressway (advanced video integration; licensing included in some of the Cisco UWL options)
  • Telepresence Conductor (conference resource management)
  • TelePresence Video Communication Server (4-way HD video conferencing; shipping May 2014)
  • TelePresence Server Virtual Machine (in next update)
  • TelePresence Management Suite (in next update)
  • Additionally, Business Edition 7000 can integrate with Cisco's cloud-based WebEx Web conferencing and collaboration service. Customers can also deploy a subset of Cisco-approved virtualized third-party UC applications selected from the Cisco Developer Network, Marketplace Solutions Catalog for Collaboration.

    Cisco's Business Edition 7000 has been orderable since December 20, 2013, but was formally announced at the recent Enterprise Connect 2014 conference event in Orlando, Fla. The new version joins Cisco's Business Edition 6000 for mid-market businesses (to 1,000 users). Two earlier Business Edition products, Business Edition 5000 (to 500 users) and Business Edition 3000 (to 300 users) are no longer available for new sales. 

    Edited by Alisen Downey

    Choosing the right unified communications system for you | killexams.com real questions and Pass4sure dumps

    The unified communications (UC) market offers a variety of products and services that target organizations of all sizes, from small businesses to large enterprises. Thanks to the continuously growing and demanding telecommunications market, the unified communications adoption rate has increased dramatically over the last five years, opening new opportunities for existing and new unified communications vendors.

    With so many vendors, options and features, choosing the right unified communications system for your enterprise can be difficult. This article will compare the top vendors in the UC market based on four important purchasing criteria.

    Evaluating end-to-end services

    Only a few vendors actually offer end-to-end unified communications services, and yet those vendors who don't offer end-to-end services should still be considered in your buying decision. An end-to-end solution usually consists of the following elements:

  • IP phones
  • Network infrastructure, including switches, routers and firewalls
  • UC server or hardware platform, including rack server and hardware appliances
  • Applications or services, such as a softphone, call manager server, instant messaging (IM), presence server and contact centers
  • End-to-end services can offer organizations significant savings in upfront costs since they are able to negotiate greater discounts for hardware, software and support services. On the other hand, many organizations feel an end-to-end vendor will lead to vendor lock-in, leaving little or no space for alternative services and upgrade paths in the future.

    Choosing the right unified communications system is becoming more complex as vendors are continuously enhancing their solutions and introducing new features.

    These concerns, to an extent, might be valid. However, an end-to-end vendor solution does not always stop the organization from seeking alternative vendor solutions for future upgrades or expandability needs. If your organization is considering an end-to-end solution, vendors such as Cisco Systems, ShoreTel and Alcatel-Lucent offer end-to-end UC and infrastructure services.

    Cisco's enterprise UC service includes its flagship call-control platform, Cisco CallManager accompanied by Unity Connection for messaging and voicemail, an IM and presence service, and Expressway server. Cisco also offers a range of IP phones, switches, routers and VPN firewall devices to cover all UC services for the intranet and extranet or mobile users.

    ShoreTel's end-to-end UC service includes its newly updated Connect ONSITE, the main call-control software, along with a desktop app for Web conferencing, IM and presence services; a mobility app for desktop-to-mobile extension; Connect Director, a complete configuration and management of the ShoreTel infrastructure; and Connect Edge Gateway for remote access for mobility clients and IP phone devices. ShoreTel's key ingredient for the platform is simplicity, making it easy to configure and maintain the whole UC infrastructure.

    Alcatel-Lucent's unified communications system consists of the OmniPCX Enterprise Communication Server, the main call-control server that offers numerous features. Additional services include OpenTouch Multimedia Services -- which include presence, IM and video conferencing -- and OpenTouch Session Border Controller, used to connect remote clients and terminate session initiation protocol (SIP) trunks.

    Alcatel-Lucent also offers OpenTouch Business Edition, a UC solution targeting small to medium enterprises with up to 1,500 users.

    Organization size a key consideration

    Your organization's size is a key factor to selecting the right UC service. Each vendor's UC platform offers support for a specific amount of users and is usually designed around these limitations, which makes it very important to decide on a UC service that offers the right capacity for your organization.

    Small to medium-sized businesses (SMBs) can be considered the luckiest, as they have the flexibility to select pretty much any UC solution. Here are some unified communications systems targeted toward small to medium-sized organizations:

    Unify's OpenScape Enterprise Express is designed for organizations with up to 200 users, while  OpenScape Business bumps the user support up to 1,500. Both products are highly capable of providing full UC services, including voicemail, IM, presence and mobility.

    Alcatel-Lucent offers OpenTouch Business Edition -- a multimedia collaboration solution for organizations with up to 1,500 users. Alcatel-Lucent is also one of the few vendors with end-to-end solution coverage that includes the network infrastructure.

    ShoreTel's Connect ONSITE is a unified communications system that offers simple deployment and ongoing administration. Connect ONSITE supports up to 20,000 users, but also targets SMBs.

    NEC's UNIVERGE 3C can easily cover SMBs, thanks to its 30,000-user support. UNIVERGE 3C is a complete UC solution suitable for organizations that are experiencing continuous growth. UC services such as voicemail, IM, presence, video conferencing and mobility are tightly integrated into UNIVERGE 3C and its UNIVERGE 3C UC Client. The UC Client interface and functions are almost identical across all platforms, making it easy for users to work on laptops and mobile devices.

    UC services for big businesses

    Larger organizations are a bit more restricted in their choices, but still can select between vendors such as Cisco, Avaya and Microsoft.

    Cisco's Unified CallManager (CUCM) can support more than 100,000 users, while its Unity Connection messaging platform supports up to 20,000 users. Cisco's IM and presence service can scale up to 45,000 users in a CUCM deployment or 75,000 users in a non-CUCM design.

    Avaya's Aura Communication Manager can initially support 36,000 SIP endpoints, but depending on the deployment design, this figure can jump to 250,000 users or 350,000 SIP endpoints, making it an interesting solution for large multinational organizations seeking a single UC solution. Similarly, Avaya's Aura Presence server begins its support with 16,000 users and is expandable to 250,000 SIP users; however, the Avaya Aura Messaging server can support up to 20,000 users.

    Microsoft is another big player capable of delivering UC services to organizations with more than 100,000 users, thanks to its Skype for Business Server -- a highly scalable solution comprised of Microsoft servers and third-party, Microsoft-certified peripherals, such as voice gateways and SIP phones.

    Alcatel-Lucent's OmniPCX Enterprise Communication Server can support up to 250,000 users. Unify's OpenScape Enterprise Voice platform scales to support up to 500,000 users, making it one of the largest deployments.

    On par with Unify's OpenScape, Mitel's MiVoice MX-ONE UC solution can also support up to 500,000 users. Mitel's UC suite includes MiCollab, responsible for presence, messaging and mobility; the MX-ONE Media Server, a software media gateway; and hardware media gateway units.

    Virtualization platforms and high availability

    Unlike VoIP PBXs, which mostly rely on proprietary hardware devices, UC solutions primarily run on server-based hardware, which means redundancy and high availability are key factors for minimizing service downtime.

    Thankfully, vendors also understand this importance, which is why most vendors offer support for virtualization environments, such as Hyper-V and VMware, but also multi-server deployment models that provide load balancing and an increase of capacity. While all vendors support multi-server deployment models, when it comes to virtualization it's a different story.

    If your organization works with both Hyper-V and VMware virtualization platforms, then selecting the right UC solution might be easier. On the other hand, some enterprises have strict policies that force the use of a specific virtualization platform.

    ShoreTel's Connect ONSITE runs under the Windows Server operating system supporting both Windows 2008 R2 and Windows 2012 R2 editions, and both Hyper-V and VMware virtualization platforms. 

    NEC seems to follow a similar philosophy, as its UNIVERGE 3C system runs under the Windows server operating system, supporting Hyper-V and VMware virtualization platforms.

    Alcatel-Lucent's OmniPCX enterprise service is based on the Linux operating system and delivered on the VMware ESXi virtualization platform. Unify's OpenScape Enterprise and Cisco's CallManager also run under the Linux operating system and support the VMware virtualization platform.

    Mitel's MX-ONE UC solution uses standard hardware servers running the Linux SUSE operating system, but also supports VMware virtualization. Avaya's Aura Communication Manager runs on Red Hat Enterprise Linux and supports the VMware virtualization platform.

    Finally, Microsoft's Skype for Business is offered under the Windows 2012 R2 operating system and is best run in a standalone environment rather than a virtualized one.

    Vertical market software offerings and applications

    A UC platform is much more than just a smart VoIP telephony system. It's a system that enables organizations of any size to enhance their communications by allowing multiple forms of collaboration methods, such as phone, video and IM, no matter where they are around the world.

    At the same time, the UC platform helps organizations save time and resources, thanks to advanced services such as integration with enterprise resource planning (ERP) systems, customer relationship management (CRM) software, and other critical systems.

    Vendors recognize the value that customers want out of a unified communications system, which is why many vendors offer application program interfaces (APIs) that allow organizations to build custom software to interface with their UC solution. Other vendors even develop software for specific vertical markets.

    ShoreTel is a prime example, as it offers several applications that enhance its Connect ONSITE platform by introducing extended functionality for many different industries. Here are some examples of the offerings:

  • ShoreTel Hospitality Connector, recommended for hotel customers, allows external systems to initiate username and call-handling changes to ShoreTel phones.
  • ShoreTel Outbound Campaign IVR creates automated calling campaigns for different purposes.
  • ShoreTel Emergency Notification is for organizations that want to coordinate in-house response during emergency situations.
  • ShoreTel Call Recorder is for any organization requiring call recording, storage and management.
  • Avaya's Engagement Development Platform provides organizations with the ability to integrate their applications with the Aura Communication Manager platform, extending their value and functionality. More information on Avaya's Engagement Development Platform can be found on Avaya's website.

    Alcatel-Lucent has a number of applications that many organizations will find necessary for their OmniPCX Enterprise Communication Server or OpenTouch Business Edition server:

  • OmniPCX Record Suite is relevant for financial services, healthcare, hospitality, public safety organizations and more. It provides a complete tracking solution for customer interactions via call recording, screen capture and coaching capabilities.
  • OpenTouch Notification Service is targeted for healthcare, education and high-risk industries. It aggregates alarms from various systems, such as nurse calls and fire alerts, and notifies the most appropriate person or group.
  • Soft Panel Manager is designed to help supervisors identify problems and optimize contact centers and customer service by displaying data and call statistics.
  • Mitel offers a limited amount of applications, but their functionality extends to cover many industries:

  • Mitel CMG BluStar Web is a presence and activity platform that allows users to perform smart-search directory services, click-and-dial, manage call routing preferences based on their calendar and more.
  • Mitel InAttend provides a multi-featured attendant solution built on open standards to allow integration with various communications servers.
  • NEC offers a healthy number of applications that aim to extend the UNIVERGE 3C UC platform and are worth taking a look at:

  • UNIVERGE 3C for Hospitality provides hotels with numerous advanced services and features.
  • Call Accounting for UNIVERGE 3C helps eliminate phone abuse, toll fraud, provides detailed reporting, allocates call charges to departments, plus much more.
  • UNIVERGE Appointment Reminder helps reduce missed customer appointments by automatically reminding them, helps market new products and services, plus more.
  • More information on all these vendors' applications is available on their respective websites.

    Finding the right unified communications system for you

    Choosing the right unified communications system is becoming more complex as vendors are continuously enhancing their solutions and introducing new features. Be sure to make the right decision based on which criteria are important for your organization.

    Enterprises prioritizing end-to-end solutions will most likely prefer larger vendors such as Cisco, Alcatel-Lucent, ShoreTel, Avaya or Microsoft. Smaller enterprises would most likely benefit from products like Unify OpenScape, NEC UNIVERGE or ShoreTel Connect ONSITE. 


    Cisco Transforms Unified Communications With Innovative Business-to-Business Solutions | killexams.com real questions and Pass4sure dumps

    SAN JOSE, Calif., November 9, 2009 – As part of today's portfolio announcement at Cisco's Collaboration Summit, the company introduced a ground-breaking version of its industry-leading unified communications platform, featuring innovations and enhancements designed to reduce costs and increase operating efficiencies between and within global enterprises.  Cisco® Unified Communications System Release 8.0 enables organizations to collaborate in new ways that remove barriers to communications with partners, suppliers and customers through integrated voice, video, presence, instant messaging and Web sessions.

    Cisco Unified Communications System 8.0 includes advanced integrated Internet Protocol (IP) applications that allow businesses to extract more value from their communications through federated presence across devices and platforms, and through instant messaging, customer care, conferencing, video and mobility capabilities. These help enable:

  • Rich, highly secure business-to-business communications.
  • Innovative and interoperable communications, including enterprise instant messaging, Cisco Unified IP Phones as collaborative endpoints, and advanced mobile solutions.
  • Flexible deployment models, including virtualized environments that allow customers to use Cisco Unified Communications solutions in a hybrid deployment on-premises and in the cloud as-a-service. 
  • Compelling integrated user experiences that incorporate video throughout the solution and that recognize the importance of simple and efficient collaborations with customers.

    Rich, trusted business-to-business communications

  • Cisco Intercompany Media Engine
  • The Cisco Intercompany Media Engine enables effortless end-user business-to-business communications over any IP network, maximizing network efficiency and reducing costs while enhancing the user experience. Administrative overhead is minimized by automatically learning new IP routes, based on normal calling patterns. Once recognized as members of an Intercompany Media Engine network, voice and video calls are automatically connected. This new solution, submitted today to the Internet Engineering Task Force for standardization, links users at different companies, or between autonomous groups within an organization that do not have direct connectivity. The Intercompany Media Engine initially enables features such as business-to-business video and high-definition voice with multiple levels of security built in, and will open the door to many impactful business-to-business applications in the future.  Service providers will benefit through the ability to offer new business-to-business communications services to their enterprise customers, including the ability to differentiate their network capabilities and offer expanded managed services.
  • Cisco Unified Presence 8.0
  • Powered by Jabber, Cisco Unified Presence 8.0 now delivers native, dual-protocol support for the leading industry standards for presence and messaging, SIP/SIMPLE and XMPP, on the same appliance. This capability provides users with flexibility and a choice of endpoint standards, as well as a messaging platform for developing new business applications. XMPP is widely used in the industry as a person-to-person, person-to-application, and application-to-application messaging protocol. Also available is interdomain federation across companies and deployment models.
  • Innovative and interoperable communications

  • Cisco Unified IP Phones
  • The new Cisco Unified IP Phone 9900 and 8900 Series are introduced with support for interactive business video, Wi-Fi, USB and Bluetooth on selected models. Benefits include a lower total cost of ownership and an earth-friendly design that takes advantage of recyclable plastics and deep-sleep options. The 9900 and 8900 Series join the recently introduced 6900 Series, an affordable line of voice-oriented devices.
  • Cisco Unified Mobile Communicator
  • The latest version brings the enterprise unified communications environment to iPhone and BlackBerry smartphone devices, providing dial-via-office, corporate directory and call-log access, and presence capabilities to improve user productivity and reduce costs. This solution complements the recently announced voice over Wi-Fi available on Nokia smartphones when associated with Cisco Unified Communications.
  • Cisco Unified Client Services Framework
  • This flexible client architecture allows Cisco Unified Communications services -- such as softphone, voicemail and high-definition desktop video -- to work with a wide variety of clients, including Cisco Unified Personal Communicator, Cisco WebExTM Connect and Microsoft Office Communicator.
  • Cisco Unified Communications Manager Session Management Edition
  • This product provides SIP aggregation services for legacy PBXs, devices, and applications, as well as connectivity to fixed and mobile carriers via SIP trunks.  The Session Management Edition allows organizations to more rapidly deploy new unified communications and collaboration applications and to cost-effectively phase in an updated communications infrastructure.
  • Flexible deployment models

  • With Cisco Unified Communications System 8.0, Cisco introduces the ability to deploy unified communications applications in a virtualized environment on the Cisco Unified Computing System. Support is introduced across the Unified Communications portfolio, including Cisco Unified Communications Manager 8.0, Cisco Unity and Unity Connection, Cisco Unified Presence, Cisco Unified Mobility Advantage, the Cisco Unified Contact Center Express and Enterprise versions, Customer Voice Portal, and Cisco Unified Communications Management Suite.
  • Cisco Unified Communications Large Enterprise System
  • A new offering for distributed customer environments of more than 30,000 users combines the market-leading Cisco Unified Communications Manager with integrated provisioning and administration tools. It is interoperable with legacy PBXs for easy migration of legacy systems, applications and business processes, thus accelerating deployment and reducing operational costs.
  • Compelling, integrated user and customer experiences

  • Cisco Unified Personal Communicator 8.0
  • This multimedia desktop client application provides instant access to Cisco Unified Communications services such as integrated softphone, presence, enterprise instant messaging, visual voicemail, directory access, communications history, desk phone control and video and Web conferencing all with an intuitive user interface, wideband audio and high-definition video.
  • Cisco Unified Customer Voice Portal (CVP)
  • With CVP, contact centers can offer customers speech and video-enabled self-service in a stand-alone interactive voice response system. The product can also be fully integrated with the contact center. The new version includes a courtesy callback feature, allowing customers seeking assistance to request an automatic callback once a customer service representative becomes available, rather than waiting in a queue.
  • Supporting Quotes:

    "Cisco believes that collaboration will drive the next era of business productivity, and effective collaboration will not be possible without communications," said Barry O'Sullivan, senior vice president, Voice Technology Group, Cisco. "With the introduction of Cisco Unified Communications 8.0, we are fundamentally shifting the way organizations can communicate. We're enabling organizations to use collaboration as a key differentiator as they communicate with partners, suppliers and customers using a range of tools from fixed and mobile phones to enterprise instant messaging, to the Web and video across organizational boundaries."

    Tags / Keywords:

    Cisco, collaboration, unified communications, video conferencing, interoperability, innovation, business productivity, IP phones, Cisco IP telephony, WebEx, Cisco WebEx, instant messaging.

    Links / URLs: RSS Feed for Cisco:


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