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7491X - Avaya Aura Call Center Elite and Call Center Elite Multichannel Support - BrainDump Information

Vendor Name : Avaya
Exam Code : 7491X
Exam Name : Avaya Aura Call Center Elite and Call Center Elite Multichannel Support
Questions and Answers : 65 Q & A
Updated On : December 17, 2018
PDF Download Mirror : 7491X Braindumps
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7491X exam Dumps Source : Avaya Aura Call Center Elite and Call Center Elite Multichannel Support

Test Code : 7491X
Test Name : Avaya Aura Call Center Elite and Call Center Elite Multichannel Support
Vendor Name : Avaya
Q&A : 65 Real Questions

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Avaya Avaya Aura Call Center

Jacada Introduces a Multi-Channel computer Enhancement to the Avaya air of mystery® call center Elite Multi-Channel Platform | killexams.com Real Questions and Pass4sure dumps

ATLANTA--(enterprise WIRE)--Jacada, Inc., a number one world issuer of client adventure technology designed to simplify the interplay between organizations and their purchasers, nowadays introduced the public availability of the Jacada Multi-Channel Agent laptop for the Avaya air of mystery® call core Elite Multi-Channel Platform. Created to meet the calls for of agents interacting throughout diverse channels simultaneously, the multichannel agent computer seamlessly unifies a few channels into one handy interface. The enhancement is designed as a light-weight desktop option for the existing Avaya answer, to work with the current Avaya aura® name center Elite Multi-Channel infrastructure and to be deployed swiftly by way of virtue of its thin-client design.

agents are actually capable of simultaneously manipulate numerous consumers across assorted name core Elite channels from a unified computer that reflects a single view of every client’s interaction. All call core Elite channels (Voice, electronic mail, and Chat) are unified onto a single, convenient laptop for an enhanced agent journey. This effects in additional effective coping with of varied consumers from multiple channels at the same time. additionally, the Jacada laptop instantly dispositions the interactions, saving the agents time and cutting back error.

“The Avaya air of secrecy® name core Elite Multi-Channel Platform is a tremendously ingenious answer and has been deployed efficiently in many groups,” talked about guy Yair, Co-Chief government Officer of Jacada. “With the release of Jacada Multi-Channel Agent computer for Avaya, we're enriching the Avaya aura® call core Elite ambiance by way of offering brokers with a straightforward way to manage no longer most effective assorted channels, but also multiple valued clientele, concurrently through our imaginative 'one click on away' design.”

The Jacada Multi-Channel Agent computer completes the Avaya call center Elite Multi-Channel Platform funding by driving more efficiency at the agent computing device. without problems deployed as either a call core Elite Multi-Channel replacement computer or as an extra part, brokers will appreciate the benefit of use and the potential to carrier varied customers simultaneously.

Webinars offering the Jacada Multi-Channel Agent computing device are being held on November 12th. discuss with this hyperlink to be a part of the experience: http://www2.jacada.com/EMCwebinar

For more information about the Jacada Multi-Channel Agent computer for the Avaya air of mystery® call middle Elite Multi-Channel Platform, consult with http://www2.jacada.com/EMCDesktop

*Avaya air of mystery® is a registered trademark of Avaya, Inc.

About Jacada

Jacada provides options that simplify and enhance the effectiveness of consumer interactions. Jacada’s mobile, customer, agent laptop and manner optimization options support corporations in the reduction of the cost of their operations, force consumer delight, and supply an entire return on investment inside the first yr after deployment. centered in 1990, Jacada operates globally with places of work in Atlanta, u . s .; London, England; Munich, Germany; Herzliya, Israel; and Stockholm, Sweden. greater suggestions is purchasable at www.jacada.com.


Avaya can provide Open, cell Collaboration on Virtualized architecture | killexams.com Real Questions and Pass4sure dumps

BASKING RIDGE, NJ--(Marketwire - Dec 5, 2012) -

  • Avaya aura purposes now VMware capable™; Brings excessive Reliability, Simplicity and suppleness to Virtualized Collaboration purposes
  • Avaya customer RealPage makes use of new Avaya solution to Virtualize UC Core, pace customer carrier Deployments through up to twenty%
  • Avaya nowadays unveiled its new communications architecture for virtualized unified communications (UC) purposes, Avaya charisma® Virtualized environment (Avaya charisma VE), to support groups accelerate mobile collaboration purposes across their company. With Avaya air of mystery VE, groups hold the high reliability, simplicity and performance of Avaya charisma -- the business's subsequent-era collaboration platform -- while gaining flexible new alternatives for deploying Avaya's UC and consumer provider solutions in digital architectures.

    Avaya aura VE functions are specific as VMware in a position™, which is VMware's maximum degree of endorsement for virtualization applied sciences. greater agencies are selecting virtualization to cut back the complexity, machine and costs of their IT operations. The essential subsequent step is the virtualization of unified communications, with 70 percent of companies planning to virtualize their UC purposes, in line with Nemertes Research1. 

    Avaya charisma Virtualized atmosphere -- mixed with Avaya's skills in open, cell collaboration -- helps ensure that the reliability, exceptional and availability corporations depend on in Avaya hardware-based mostly environments get delivered into the virtualized world. Key Avaya air of mystery VE facets encompass:

  • Redundancy and resiliency: all the vital methods availability elements of Avaya charisma's server-based platform -- including application duplication, redundant session controls for SIP entry and a survivable core -- are maintained in Avaya charisma VE, using enterprise continuity and decreasing chance in virtualized environments. furthermore, the answer integrates with VMware vCenter™ Server tools for diagnostics, provisioning and traffic management to extra be sure and simplify continuity of UC.
  • A simplified, open route:  With Avaya air of secrecy VE, companies continue to improvement from the same open necessities method pushed by means of Avaya charisma. furthermore, virtualization enables companies to readily extend UC services and users with out including new device, and achieve this directly through chopping deployment times from hours to minutes. corporations with VMware cloud infrastructure in their facts facilities can now with no trouble integrate Avaya aura applications onto their latest server environment.
  • Agile client carrier operations: Avaya air of secrecy extends virtualization to its call middle software, call core Elite. With less machine required, organizations can add contact middle brokers more swiftly and value-effectively according to seasonal, sales and buying tendencies. This brings the entertaining potential to increase the oversight and start of client carrier the usage of virtualization.
  • With modern day announcement, groups also have a few flexible alternate options for greater mobility and collaboration. businesses can opt for full virtualization with Avaya air of secrecy VE or continue with the dedicated hardware method already provided via Avaya air of secrecy. they can also combine virtualized and dedicated servers for application deployment. As one more alternative, Avaya Collaboration Pods for Avaya aura VE might be offered as pre-packaged, all-in-one UC options for virtualized storage, computing and networking.2

    Avaya air of secrecy Virtualized environment: Key add-ons The Avaya aura® platform is comprised of the following components, now attainable in virtualized versions:

  • Avaya air of mystery communication manager is the open, enormously-reputable and next-generation communications foundation for Avaya's UC solutions.
  • Avaya charisma Session supervisor provides a SIP primarily based core communications structure for on-demand entry to collaboration capabilities and functions.
  • Avaya air of mystery software Enablement features gives developer interfaces for each off-the-shelf and custom integrations with communications and business purposes.
  • Avaya air of mystery Presence features grants scalable, high performance presence aggregation capabilities.
  • Avaya Agile Communications atmosphere makes it possible for utility integration with business communications tactics.
  • Avaya air of mystery name center Elite is a component of the business's contact core suite, and the premier name-routing utility for contact facilities.
  • For more information on these Avaya aura items visit here; For Avaya air of secrecy call center Elite, discuss with right here.

    rates "Avaya air of mystery Virtualized environment helps us bring collaboration and customer journey capabilities in a faster, more efficient approach. We virtualized our core UC infrastructure, whereas conserving the continuity and resiliency required to hold a busy 1,400 employee business like ours working in true time.

    "To make sure true-notch customer service, virtualized air of mystery lets us ramp up contact facilities promptly -- up to twenty p.c quicker. here's exquisite for seasonal spikes, after we need to add supplies on the spot. We were able to set up a brief 70-agent contact core the use of no machine, streamlining operations significantly. Avaya charisma VE is a massive advancement for us and for Avaya customers, bringing Avaya's speed, ease and reliability to the virtualized ambiance."--Joe McCorkle, director, IT UC/Voice features, RealPage, Inc., a number one provider of utility-as-a-provider (SaaS) items and features for the condominium housing trade

    "As activity in virtualized options continues to expand, and companies know the benefits of the utility-described datacenter, we see the shift of precise-time collaboration functions the use of VMware solutions as a step forward. Having achieved joint checking out and validation of the Avaya air of secrecy UC applications -- and now releasing them as VMware able™ applications -- we are supplying a strong combination to consumers. Avaya and VMware will continue to work to fulfill client wants for performance and reliability as more real-time collaboration functions are virtualized."--Parag Patel, vice president, global Strategic Alliances, VMware

    "driven by a need to cut back expenses, enhance flexibility, and raise resiliency, greater than 70 p.c of companies are planning to virtualize their UC functions, leveraging the identical infrastructure that helps different enterprise-essential purposes. but before IT architects undertake UC virtualization, they must make certain that purchasable options can meet the efficiency, administration, and high availability necessities associated with UC platforms."--Irwin Lazar, vice president and service director, UC and Collaboration, Nemertes analysis

    Story Continues

    "Avaya recognizes that any route to collaboration requires a platform that prioritizes high reliability, performance and flexibility. here is why we have now seamlessly introduced these merits from Avaya charisma into virtualized environments. With Avaya's UC applications now VMware in a position™ for virtualization, our clients can trip a sooner, greater effective path to subsequent-technology collaboration."--Gary E. Barnett, senior vice chairman & established manager, Collaboration structures, Avaya

    additional facts & assistance:

  • in keeping with IDC, 75 percent of companies talked about virtualization is regarded for the default build of recent server hardware.three
  • The top subject preventing agencies from expanding virtualization is reliability, based on V-Index, a virtualization trade quarterly survey.4
  • Avaya charisma VE will be blanketed in Avaya's present Triple 7 advertising, which helps clients of the Avaya CS1000 platform movement to an Avaya charisma answer.
  • VMware, VMware vCenter and VMware able are registered logos and/or trademarks of VMware, Inc. within the u.s. and/or different jurisdictions. using the be aware "accomplice" or "partnership" doesn't suggest a felony partnership relationship between VMware and another enterprise.

    All logos recognized through ®, TM, or SM are registered marks, emblems, and service marks, respectively, of Avaya Inc. Avaya and different events might also also have trademark rights in other terms used herein.

    Tags: Avaya, Avaya charisma, virtualization, VMware, collaboration, mobility, unified communications, mobile collaboration, contact middle

    About Avaya: Avaya is a world issuer of company collaboration and communications solutions, featuring unified communications, contact facilities, networking and connected functions to businesses of all sizes all over the world. For greater assistance please seek advice from www.avaya.com.

    certain statements contained during this press unlock are ahead-looking statements. These statements can be recognized by means of forward-searching terminology akin to "count on," "accept as true with," "proceed," "may," "estimate," "expect," "intend," "may also," "may," "plan," "abilities," "predict," "may still" or "will" or different identical terminology. we now have based these forward-looking statements on our latest expectations, assumptions, estimates and projections. whereas we agree with these expectations, assumptions, estimates and projections are low in cost, such forward searching statements are most effective predictions and contain wide-spread and unknown risks and uncertainties, a lot of that are beyond our handle. These and other vital factors can cause our specific effects, efficiency or achievements to vary materially from any future effects, performance or achievements expressed or implied by using these ahead-searching statements. For a list and outline of such risks and uncertainties, please discuss with Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or duty to replace or revise any forward-looking statements, even if because of new advice, future activities or otherwise.

    comply with Avaya: Twitter, facebook, YouTube, LinkedIn 

    1 Nemertes analysis 2012-13 Communications and Computing Benchmark.

    2 Avaya Collaboration Pods start trials later this year.

    3 IDC Market evaluation viewpoint: global business Virtualization software, 2011, doc #232074, December 2011.

    4 V-Index: Virtualization Penetration price within the business document, Q3 and Q2 2011, by means of Vanson Bourne market research.


    Calabrio Expands ACD Integrations with Avaya aura Contact center | killexams.com Real Questions and Pass4sure dumps

    may also 28, 2014 09:02 ET | source: Calabrio, Inc.

    MINNEAPOLIS, may 28, 2014 (GLOBE NEWSWIRE) -- by the use of PRWEB - Calabrio, a number one provider of contact middle team of workers optimization (WFO) and analytics utility, today introduced persisted enlargement of its award-successful Calabrio ONE personnel Optimization Suite within the Avaya market by way of directly integrating its utility with the Avaya air of secrecy Contact middle (AACC), together with the Communications Server a thousand platform.

    Calabrio's newest direct integration extends the flexibility, functionality and long-time period benefits of its user-centric WFO utility to new and current Avaya aura Contact middle users, devoid of forcing infrastructure upgrades, like automatic call distributor (ACD) hardware.

    "we're committed to the Avaya group, and agree with organizations should still have a call in each hardware and utility. Our direct utility integration with AACC puts valued clientele in control," observed Tom Goodmanson, president and chief executive officer of Calabrio. "We pride ourselves on creating WFO utility with a versatile and modern structure that allows for us to seamlessly integrate with any ACD."

    Calabrio's direct software integration with the Avaya aura Contact center adds to its list of integrations provided, which include the Avaya charisma name core Elite on the Communications manager platform.

    Named a Visionary seller for the second consecutive year by Gartner*, Calabrio's integrated WFO suite gives the contact middle with a latest, legitimate and versatile software platform. Calabrio ONE presents users with a consistent journey and interface across name recording, pleasant management, staff administration; and speech, text and desktop analytics options.

    Calabrio is a gold member of the Avaya DevConnect software; part of the Avaya software given that 2008. The Avaya DevConnect software allows for corporations to confidently add highest quality-in-class capabilities to their community, pace deployment of latest purposes and in the reduction of each network complexity and implementation charges.

    a complete record of product bulletins, business accolades and other business news is available in Calabrio's Media core.

    For greater suggestions about Calabrio and Calabrio ONE, talk over with http://www.calabrio.com.

    About Calabrio, Inc.

    Calabrio, Inc. develops and markets Calabrio ONE®, a finished suite of contact center personnel optimization utility this is easy to put in force, use and retain. Calabrio ONE includes name recording, high-quality assurance, body of workers administration, speech analytics, desktop analytics and performance-based dashboards and reporting. Calabrio ONE is flexible – featuring product bundles and add-ons that make it handy for shoppers to start with the right set of functions and features for his or her company nowadays, then construct on their success with new functions and lines as their company matures and their wants evolve. Calabrio ONE is constructed on a modern structure that makes it possible for the contact middle to combine new functions quite simply, in addition to customise and optimize the computer toolset for each consumer – agents, supervisors, managers, capabilities worker's and executives. Calabrio is a gold member of the Avaya DevConnect software. discover information and guidance at http://www.calabrio.com.

    comply with Calabrio on Twitter at: http://www.twitter.com/calabrio

    Calabrio, Calabrio ONE and the Calabrio emblem are registered emblems or logos of Calabrio, Inc. All other trademarks mentioned in this doc are the property of their respective owners.

    *Gartner, Inc., Magic Quadrant for Contact core personnel Optimization, Jim Davies, November 20, 2013. Gartner does not advise any vendor, product or service depicted in its analysis publications, and doesn't advise know-how clients to choose simplest those providers with the optimum ratings. Gartner analysis publications consist of the opinions of Gartner's research firm and may now not be construed as statements of truth. Gartner disclaims all warranties, expressed or implied, with admire to this research, together with any warranties of merchantability or fitness for a selected aim.

    this article turned into at the beginning allotted on PRWeb. For the usual version together with any supplementary images or video, discuss with http://www.prweb.com/releases/2014/05/prweb11888967.htm

    Haberman for Calabrio Tim Nelson +1 612-436-5543


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    7491X exam Dumps Source : Avaya Aura Call Center Elite and Call Center Elite Multichannel Support

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    Avaya Aura Call Center Elite and Call Center Elite Multichannel Support

    Pass 4 sure 7491X dumps | Killexams.com 7491X real questions | [HOSTED-SITE]

    Avaya Launches Customer Service and Collaboration Apps | killexams.com real questions and Pass4sure dumps

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    Jacada Introduces a Multi-Channel Desktop Enhancement to the Avaya Aura® Call Center Elite Multi-Channel Platform | killexams.com real questions and Pass4sure dumps

    ATLANTA--(BUSINESS WIRE)--Jacada, Inc., a leading global provider of customer experience technology designed to simplify the interaction between businesses and their customers, today announced the public availability of the Jacada Multi-Channel Agent Desktop for the Avaya Aura® Call Center Elite Multi-Channel Platform. Created to meet the demands of agents interacting across multiple channels simultaneously, the multichannel agent desktop seamlessly unifies several channels into one convenient interface. The enhancement is designed as a lightweight desktop alternative for the current Avaya solution, to work with the current Avaya Aura® Call Center Elite Multi-Channel infrastructure and to be deployed rapidly by virtue of its thin-client design.

    Agents are now able to simultaneously manage multiple customers across multiple Call Center Elite channels from a unified desktop that reflects a single view of each customer’s interaction. All Call Center Elite channels (Voice, Email, and Chat) are unified onto a single, convenient desktop for an improved agent experience. This results in more efficient handling of multiple customers from multiple channels at the same time. Additionally, the Jacada desktop automatically dispositions the interactions, saving the agents time and reducing error.

    “The Avaya Aura® Call Center Elite Multi-Channel Platform is a highly innovative solution and has been deployed successfully in many organizations,” said Guy Yair, Co-Chief Executive Officer of Jacada. “With the release of Jacada Multi-Channel Agent Desktop for Avaya, we are enriching the Avaya Aura® Call Center Elite environment by providing agents with an easy way to manage not only multiple channels, but also multiple customers, simultaneously through our innovative 'one click away' design.”

    The Jacada Multi-Channel Agent Desktop completes the Avaya Call Center Elite Multi-Channel Platform investment by driving more efficiency at the agent desktop. Easily deployed as either a Call Center Elite Multi-Channel replacement desktop or as an additional component, agents will appreciate the ease of use and the ability to service multiple customers simultaneously.

    Webinars presenting the Jacada Multi-Channel Agent Desktop are being held on November 12th. Visit this link to join the event: http://www2.jacada.com/EMCwebinar

    For more information about the Jacada Multi-Channel Agent Desktop for the Avaya Aura® Call Center Elite Multi-Channel Platform, visit http://www2.jacada.com/EMCDesktop

    *Avaya Aura® is a registered trademark of Avaya, Inc.

    About Jacada

    Jacada provides solutions that simplify and improve the effectiveness of customer interactions. Jacada’s mobile, customer, agent desktop and process optimization solutions help companies reduce the cost of their operations, drive customer satisfaction, and provide a complete return on investment within the first year after deployment. Founded in 1990, Jacada operates globally with offices in Atlanta, USA; London, England; Munich, Germany; Herzliya, Israel; and Stockholm, Sweden. More information is available at www.jacada.com.


    Integrations further Calabrio's reach within Avaya Marketplace | killexams.com real questions and Pass4sure dumps

    February 20, 2015 09:06 ET | Source: Calabrio

    MINNEAPOLIS, Feb. 20, 2015 (GLOBE NEWSWIRE) -- via PRWEB - Calabrio, a leading provider of contact center workforce optimization (WFO) and analytics software, has further expanded into the Avaya Marketplace by directly integrating its software with the Avaya IP Office™ (PBX) platform and Avaya Aura Contact Center Select (ACD).

    "This latest integration is good news for the Avaya community and partners who resell Avaya equipment to midsized organizations, which often struggle to provide multichannel customer care with technologies built for larger enterprises," said Calabrio President and Chief Executive Officer Tom Goodmanson.

    "Avaya customers who use the IP Office™ platform now can easily and seamlessly access Calabrio's Workforce Optimization applications, including Call Recording & Quality Management, Workforce Management (WFM) and Analytics (CAS), which offer immediate opportunities for improving contact center effectiveness through evaluation and coaching," he added.

    Calabrio's direct integration with the Avaya Aura Contact Center and IP Office adds to an expanding list of available Calabrio ONE integrations, including the Avaya Aura Call Center Elite on the Communications Manager platform and the Avaya Aura Contact Center (ACCC) and Communications Server 1000 platform.

    "We remain committed to the Avaya community and the concept of customer choice, both in terms of hardware and software applications," added Goodmanson.

    Calabrio is a gold member of the Avaya DevConnect program and has been part of the Avaya program since 2008. The Avaya DevConnect program enables businesses to confidently add best-in-class capabilities to their network, speed deployment of new applications and reduce both network complexity and implementation costs.

    About Calabrio, Inc.

    Calabrio delivers workforce optimization (WFO) and analytics solutions that elevate the customer experience and drive strategic business growth. The company's integrated Calabrio ONE® software suite--including call recording, quality management, workforce management and analytics solutions--empowers contact centers of all sizes to optimize agent performance and liberate the data that provides true insight into the voice of the customer.

    With more than 4,000 clients worldwide, Calabrio solutions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight. A pioneer in its industry for more than two decades, Calabrio has been named a "Visionary" for three consecutive years by Gartner in its Magic Quadrant for Customer Engagement Center Workforce Optimization (2012-2014)*. The company also is a member of the Cisco Developer Network (CDN), and a gold member of the Avaya DevConnect program.

    Find news and information at http://www.calabrio.com

    Follow @calabrio on Twitter.

    Calabrio, Calabrio ONE and the Calabrio logo are registered trademarks or trademarks of Calabrio, Inc. All other trademarks mentioned in this document are the property of their respective owners.

    *Gartner, Inc. "Magic Quadrant for Customer Engagement Center Workforce Optimization" by Jim Davies, November 12, 2014. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

    This article was originally distributed on PRWeb. For the original version including any supplementary images or video, visit http://www.prweb.com/releases/2015/02/prweb12531511.htm

    Haberman for Calabrio Tim Nelson +1 612-436-5543


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    ICAI [1 Certification Exam(s) ]
    ICDL [6 Certification Exam(s) ]
    IEEE [1 Certification Exam(s) ]
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    McAfee [8 Certification Exam(s) ]
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    mySQL [4 Certification Exam(s) ]
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    Network-General [12 Certification Exam(s) ]
    NetworkAppliance [36 Certification Exam(s) ]
    NI [1 Certification Exam(s) ]
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    Novell [37 Certification Exam(s) ]
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    RSA [15 Certification Exam(s) ]
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    See-Beyond [1 Certification Exam(s) ]
    Siemens [1 Certification Exam(s) ]
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    SOA [15 Certification Exam(s) ]
    Social-Work-Board [4 Certification Exam(s) ]
    SpringSource [1 Certification Exam(s) ]
    SUN [63 Certification Exam(s) ]
    SUSE [1 Certification Exam(s) ]
    Sybase [17 Certification Exam(s) ]
    Symantec [134 Certification Exam(s) ]
    Teacher-Certification [4 Certification Exam(s) ]
    The-Open-Group [8 Certification Exam(s) ]
    TIA [3 Certification Exam(s) ]
    Tibco [18 Certification Exam(s) ]
    Trainers [3 Certification Exam(s) ]
    Trend [1 Certification Exam(s) ]
    TruSecure [1 Certification Exam(s) ]
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    VCE [6 Certification Exam(s) ]
    Veeam [2 Certification Exam(s) ]
    Veritas [33 Certification Exam(s) ]
    Vmware [58 Certification Exam(s) ]
    Wonderlic [2 Certification Exam(s) ]
    Worldatwork [2 Certification Exam(s) ]
    XML-Master [3 Certification Exam(s) ]
    Zend [6 Certification Exam(s) ]





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