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920-162 - CallPilot 4.0 Installation and Maintenance (IandM) - BrainDump Information

Vendor Name : Nortel
Exam Code : 920-162
Exam Name : CallPilot 4.0 Installation and Maintenance (IandM)
Questions and Answers : 65 Q & A
Updated On : November 20, 2018
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920-162 exam Dumps Source : CallPilot 4.0 Installation and Maintenance (IandM)

Test Code : 920-162
Test Name : CallPilot 4.0 Installation and Maintenance (IandM)
Vendor Name : Nortel
Q&A : 65 Real Questions

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Nortel Nortel CallPilot 4.0 Installation

Camana Bay Selects Nortel IP solution for Voice, facts Communications | killexams.com Real Questions and Pass4sure dumps

Nortel

NYSE : NTTSX : NT

Nortel

August 13, 2007 09:00 ET

Developer Dart Realty Expects consumer merits, elevated Revenues

GRAND CAYMAN, CAYMAN ISLANDS--(Marketwire - Aug. 13, 2007) - Residents and agencies in Camana Bay, the Cayman Islands' biggest actual property development, will quickly advantage from the very latest high-speed, high-bandwidth communications capabilities, because of a converged IP voice and information network from Nortel(1) (TSX:NT)(NYSE:NT).

Dart Realty, which is setting up this 500-acre master-deliberate community, has chosen a Nortel solution to give IP telephony, unified communications, audio conferencing, contact facilities and other multimedia functions comparable to webcasting.

Camana Bay contains a downtown core, retail outlets, business offices, neighborhoods, schools, seashore entry and leisure. Ronco Communications, a Nortel channel accomplice, is providing community installation and functions. A staged rollout is already underway with completion scheduled for August 2008.

"We are expecting Nortel's answer to advantage our clients by way of featuring superior provider without requiring investment in their personal community gadget and services," referred to Dale Dennis, vice chairman, tips expertise, Camana Bay. "The economic system of scale will enable our tenants to boost their profitability and cut back their network operating fees."

"Nortel is offering Camana Bay with a network as a way to grow along with its enterprise necessities, based on a unified platform in order to permit its IT crew to manipulate assorted applications from a single site and consumer interface," noted Norberto Milan, vp, business Networks, for Nortel in the Caribbean and Latin the united states.

The Nortel answer for Camana Bay will consist of Nortel's conversation Server 1000 IP PBX and Telephony supervisor, CallPilot(1) Unified Messaging, Contact center, Ethernet Routing Switches, wireless native area networking, and IP phones.

About Camana Bay

Dart Realty (Cayman) Ltd. is the developer of Camana Bay, a 500-acre, blended-use master planned neighborhood that stretches from Grand Cayman's noted Seven Mile seashore to the North Sound. stuffed with Caribbean-inspired structure and an abundance of native plant life, Camana Bay will offer residential flats and houses, garden and commercial offices, and loads of retail, restaurant and leisure venues. With the town Centre as a result of open 2007/eight, Camana Bay will be developed over decades allowing it to flourish for generations to come back.

About Nortel

Nortel is a recognized leader in offering communications capabilities that make the promise of enterprise Made essential a truth for our customers. Our subsequent-generation applied sciences, for both carrier company and commercial enterprise networks, help multimedia and enterprise-important purposes. Nortel's applied sciences are designed to assist eliminate modern obstacles to efficiency, velocity and efficiency by way of simplifying networks and connecting americans to the advice they want, when they need it. Nortel does enterprise in more than a hundred and fifty nations around the world. For more assistance, talk over with Nortel on the net at www.nortel.com. For the newest Nortel information, discuss with www.nortel.com/information.

definite statements during this press unlock may also include words equivalent to "may", "expects", "may", "anticipates", "believes", "intends", "estimates", "pursuits", "envisions", "seeks" and other an identical language and are regarded ahead-looking statements or suggestions under relevant securities legislation. These statements are according to Nortel's current expectations, estimates, forecasts and projections about the operating environment, economies and markets wherein Nortel operates. These statements are subject to vital assumptions, dangers and uncertainties, which are complicated to foretell and the precise outcomes could be materially distinct from these contemplated in ahead-searching statements. For additional information with admire to definite of those and different components, see Nortel's Annual report on Form10-ok, Quarterly stories on kind 10-Q and different securities filings with the SEC. unless otherwise required via relevant securities legal guidelines, Nortel disclaims any intention or obligation to replace or revise any ahead-searching statements, whether as a result of new tips, future events or in any other case.

(1)Nortel, the Nortel emblem, CallPilot and the Globemark are trademarks of Nortel Networks.

Use of the terms "associate" and "partnership" does not indicate a prison partnership between Nortel and any other party.


Nortel options improvement Healthcare industry; communication community Deployments improve affected person Care, enterprise Continuity, reduce charges | killexams.com Real Questions and Pass4sure dumps

TORONTO--(business WIRE)--Nov. 22, 2004--Nortel (NYSE:NT)(TSX:NT) introduced today a sequence of network deployments at healthcare facilities in North the usa, assisting hospitals supply advanced affected person care and enrich provider and protection while bettering verbal exchange capabilities and decreasing fees.

Novant fitness, Capital fitness, Geisinger fitness device and The credit Valley hospital have deployed at ease and legitimate commercial enterprise options from Nortel, together with wireless local enviornment networks (LANs) and optical and web Protocol (IP) technologies to permit mobility and convey information to the point of care immediately and reliably. moreover, Nortel also announced joint healthcare consumers with BT within the united kingdom, including The Royal Wolverhampton Hospitals NHS have confidence and man's and St Thomas' NHS foundation believe.

Healthcare-focused solutions from Nortel enable for numerous networks to be consolidated right into a single communications infrastructure, leading to more suitable infrastructure performance, tremendous mark downs and decreased working prices. The solutions additionally make it feasible for healthcare contact facilities to route calls instantly to essentially the most suitable agent, in spite of area, to be certain prompt, positive service.

"We chosen Nortel to give the utmost in company resiliency," mentioned Toni Kourey, senior vice chairman and chief assistance officer, Novant health. "Its finished converged solution gives connectivity throughout the complete Novant fitness geographical infrastructure -- more advantageous yet, there isn't any single aspect of failure from a voice or statistics standpoint. This infrastructure is helping to deliver more desirable affected person care and a better area to work for physicians and nurses."

The recent deployment of Novant fitness's converged voice and statistics network leverages Nortel optical and IP Telephony infrastructure to make certain network availability and reliability for all of Novant health's geographically-dispersed facilities. The converged solution allows for quick entry to functions equivalent to patient scientific facts and exceeds present healthcare requirements for enterprise continuity and catastrophe recuperation planning whereas conserving and securing important patient advice. the new converged solution allows for backup, storage and retrieval of important statistics for just about three.four million sufferers.

"We work with healthcare suppliers to now not best improve carrier to their consumers however additionally be certain they exceed their ongoing communications wants in an trade the place provider is of mission-vital significance," talked about Dan young, vp, international trade options advertising, Nortel. "There is no other industry the place timely communications are greater basic. We work closely with our valued clientele to verify how most appropriate to fulfill their requirements, no matter if making certain medical doctors can collaborate even with area or without problems enabling health facility body of workers to reach the correct medical professional on the right time immediately. The deployments announced these days signify our commitment to proposing business-leading options with the reliability, safety and productiveness merits that our valued clientele demand whereas bettering the human event via communications."

Capital fitness currently chose the Nortel Unified Messaging platform through Nortel Elite capabilities associate TELUS Communications, Inc. to give unified messaging services to more than 6,000 clients in distinct facilities. Unified messaging solutions will raise the means of individuals to contact Capital health personnel any time of the day during the web or through mobilephone. Converging messaging features additionally makes it possible for Capital health personnel to respond to computer or voice messages in the caller-favored manner.

Donna Strating, chief counsel officer of Capital fitness, said that the enterprise-huge answer will reduce operating prices, simplify administration and enrich staff productiveness.

Capital fitness grants public fitness, group health, outpatient and inpatient acute care, rehabilitative care and prolonged care capabilities to greater than 1000000 residents in the better Edmonton, Alberta area, including Capital fitness hyperlink, a continuously-obtainable fitness suggestions line operated through registered nurses. Capital fitness link readily addresses sufferers' questions and reduces needless walk-ins to emergency rooms.

additionally, Geisinger health gadget, a 691-mattress medical professional-led gadget serving residents all the way through 38 counties in principal and Northeastern Pennsylvania, has deployed items and options from Nortel's award-winning Self-carrier solutions portfolio, in addition to items from the Nortel IP Telephony portfolio. These options have resulted in the corporation's name core lowering its call abandonment rate with the aid of 37 % while expanding its telephone client service levels 19 %. additionally, Nortel's speech recognition solution allows for callers to join at once with the equipment's 600 medical doctors and more than 78 departments and forty two community apply websites through voice prompts.

"We looked at a couple of voice gadget carriers, but we chose Nortel on account of their means to interface with our latest methods and their extraordinary provider," spoke of Carol Swank, Geisinger's access center Director.

To make sure caregivers are in a position to collaborate seamlessly inspite of region, credit Valley clinic additionally deployed the Nortel VoWLAN answer. "This allows all our caregivers to coordinate with consultants, primary care givers and other experts directly, providing voice communications as well as entry to other functions in a comfy environment that protects affected person suggestions and permits superior entry on the factor-of-care," said Leigh Popov, manager, assistance programs, technical features and telecommunications, The credit Valley hospital.

Nortel presents quite a number business, optical and wireless solutions designed specially to satisfy the necessities of healthcare consumers. These options consist of mobile healthcare applications, safety, high-performance networking, company continuity and disaster restoration, IP telephony, multimedia collaboration, contact facilities and self-service functions.

About Nortel

Nortel is a recognized leader in providing communications capabilities that raise the human experience, ignite and vigour world commerce, and comfy and give protection to the world's most crucial tips. Serving both carrier issuer and commercial enterprise valued clientele, Nortel delivers inventive know-how solutions encompassing end-to-conclusion broadband, Voice over IP, multimedia capabilities and purposes, and wireless broadband designed to assist individuals clear up the area's most suitable challenges. Nortel does business in more than one hundred fifty international locations. For greater counsel, consult with Nortel on the net at www.nortel.com. For the newest Nortel news, consult with www.nortel.com/information.

certain advice protected in this press unlock is ahead-looking and is discipline to vital hazards and uncertainties. The effects or hobbies expected in these statements may additionally differ materially from genuine results or activities.

components which may trigger results or activities to vary from present expectations encompass, amongst different issues: the influence of Nortel's unbiased evaluation and planned restatement or revisions of its previously introduced or filed economic outcomes; the resolution of the accounting concerns announced on November eleven, 2004, together with the outcomes of discussions with the us Securities and alternate commission (SEC); the impact of the administration adjustments introduced on April 28, 2004 and August 19, 2004; the impact of the inability to fulfill Nortel's filing tasks on support amenities and public debt tasks; any talents delisting or suspension of the business's or NNL's securities; the opposed resolution of litigation, investigations, highbrow property disputes and identical matters; the sufficiency of Nortel's restructuring activities, together with the work plan announced on August 19, 2004 as up to date on September 30, 2004, together with the skills for better genuine expenses to be incurred in reference to restructuring moves in comparison to the estimated prices of such actions; cautious or decreased spending through Nortel's purchasers; fluctuations in Nortel's operating effects and regularly occurring trade, financial and market conditions and boom prices; the communique by way of Nortel's auditors of the existence of fabric weaknesses in inner controls; Nortel's capability to recruit and maintain certified personnel; fluctuations in Nortel's cash move, degree of astounding debt and present debt rankings; using money collateral to support Nortel's standard course company activities; the dependence on Nortel's subsidiaries for funding; the have an effect on of Nortel's described improvement plans and deferred tax assets on effects of operations and Nortel's cash flows; Nortel's dependence on new product development and its means to foretell market demand for particular items; Nortel's means to combine the operations and technologies of acquired corporations in a pretty good manner; the impact of swift technological and market change; the impact of rate and product competitors; obstacles to foreign increase and global financial circumstances, exceptionally in emerging markets and together with interest fee and currency alternate expense fluctuations; the have an effect on of clarification in the telecommunications industry; adjustments in regulation of the web; the affect of the credit score risks of Nortel's shoppers and the affect of consumer financing and commitments; stock market volatility commonly and because of acceleration of the settlement date or early contract of Nortel's buy contracts; the impact of Nortel's deliver and outsourcing contracts that include beginning and installing provisions, which, if not met, might influence in the fee of vast penalties or liquidated damages; and the long run success of Nortel's strategic alliances.

For additional info with appreciate to definite of these and other components, see the most fresh form 10-Q/A and form 10-ok/A filed by using Nortel with the SEC. unless otherwise required via applicable securities laws, Nortel disclaims any intention or responsibility to update or revise any forward-looking statements, no matter if as a result of new assistance, future events or in any other case.

Nortel, the Nortel emblem, the Globemark and CallPilot are trademarks of Nortel Networks.


VoIP certification tracks - Nortel's aid certifications | killexams.com Real Questions and Pass4sure dumps

As outlined in a outdated tip, organizations are implementing IP telephony extra commonly on their records infrastructures. The elevated deployment has created a need for licensed IP telephony engineers to supply proven, top-quality-of-breed technology.

The IP telephony certifications Nortel currently presents are divided into four classes: aid expert, Design specialist, guide skilled, and Design knowledgeable. This tip discusses the Nortel assist tune.

guide professional

The help professional certifications are meant to exhibit someone's capacity to implement, operate, and troubleshoot a Nortel Networks IP Telephony solution. The help specialist certification displays a candidate with three to 6 months of experience that can address routine technical considerations of a standard Nortel IP Telephony solution.

NNCSS - VoIP Succession BCM three.0

This certification checks the potential to put in force, function, and troubleshoot the enterprise Communications manager three.0. This certification covers hardware, start-up, statistics and voice networking, purposes, and troubleshooting the BCM. To flow the certification, two tests need to be correctly achieved: expertise requisites and Protocols for IP Telephony solutions, and Succession BCM three.0. The know-how standards and Protocols for IP Telephony options examination is an outline of convergence applied sciences.

NNCSS - CallPilot Rls. 2.0

This certification assessments the ability to implement, operate, and troubleshoot the VoIP CallPilot 2.0. This certification covers hardware, administration, interoperability with Meridian 1 switches, and safety of a single web page CallPilot equipment. To move the certification, two assessments should be effectively accomplished: Meridian Database and CallPilot 2.0.

NNCSS - Symposium name center Server or Symposium name core Server installation and protection

These two certifications test the capacity to enforce, operate, and troubleshoot the Symposium call middle Server. both certifications cowl hardware, application installing, administration, and protection of Symposium call middle Server four.2, Symposium internet customer four.0, and Symposium specific 3.0. however, the Symposium name center Server certification additionally checks the architecture, customized configuration and integration of the server. To pass either of those certifications, one exam must be successfully achieved: Symposium name center or Symposium name core setting up and maintenance, respectively.

NNCSS - Symposium call core TAPI/Agent or call middle TAPI/Agent installation and maintenance

These two certifications test the means to implement, operate, and troubleshoot the Symposium name middle TAPI/Agent. each certifications cover hardware, application installing, administration, and protection of Symposium TAPI 2.3 and Symposium Agent 2.three. however, the Symposium call middle TAPI/Agent certification additionally assessments the architecture, integration, and custom configuration of the TAPI/Agent. To pass either of these certifications, one examination must be effectively completed: Symposium name middle TAPI/Agent or Symposium name middle TAPI/Agent Inst/main, respectively.

NNCSS - Symposium express call middle or Symposium specific call core installing and maintenance

These certifications test the means to enforce, function, and troubleshoot the Symposium express call middle. each certifications cowl hardware, utility installing, administration, and maintenance of Symposium categorical call core 4.2. despite the fact, the Symposium express call core certification also exams the structure and integration of the call center. To circulate either of the certifications, one examination must be efficaciously completed: Symposium express call core or Symposium express name core Inst and Maint respectively.

NNCSS - VoIP Multimedia verbal exchange Server (MCS) 5100 2.0

This certification tests the means to put in force, operate, and troubleshoot the VoIP Multimedia communique Server (MCS) 5100 2.0. This certification covers setting up of the hardware and application, configuration, renovation, and management of the Multimedia verbal exchange Server (MCS) 5100 2.0. To flow the certification, two assessments need to be effectively achieved: technology specifications and Protocols for IP Telephony options, and VoIP Multimedia communique Server (MCS) 5100 2.0. The technology specifications and Protocols for IP Telephony options examination is a top level view of convergence technologies.

NNCSS - VoIP Succession one thousand/1000M Rls. 3.0 DB Administrator

This certification tests the ability to hold and troubleshoot the VoIP Succession 1000/1000M Rls. three.0 DB Administrator. This certification covers the architecture, configuration, upkeep, and management of the Meridian 1, Succession a thousand Rls. three.0, and Succession 1000M Rls. three.0 the usage of basic Alternate Route preference (BARS) and network Alternate Route alternative (NARS). To move the certification, two exams have to be efficaciously achieved: know-how requisites and Protocols for IP Telephony solutions, and Succession a thousand/1000M Rls. 3.0 DB Administrator.

NNCSS - VoIP Succession a thousand/1000M Rls. three.0 setting up and renovation

This certification checks the skill to installation, configure, and preserve the VoIP Succession a thousand/1000M Rls. 3.0. This certification covers the installing, structure, configuration, renovation, and administration of the Meridian 1, Succession a thousand Rls. 3.0, and Succession 1000M Rls. three.0, information superhighway Telephones i2xxx, and Optivity Telephony manager (OTM) 2.1. To move the certification, three exams must be correctly completed: know-how requisites and Protocols for IP Telephony solutions, and Succession 1000/1000M Rls. 3.0 for Technicians, and Succession one thousand/1000M Rls. 3.0.

guide expert

The assist skilled certifications build on the specialist's abilities by way of demonstrating their ability to put into effect, function, and troubleshoot an advanced Nortel Networks IP Telephony solution. The guide skilled certifications reflect a candidate with six to 12 months of fingers-on journey with the capacity to guide or support intermediate-level personnel to maintain complex Nortel IP Telephony options.

NNCSE - CallPilot 2.0 Unified Messaging options

This certification checks the means to put into effect, operate, troubleshoot and optimize the VoIP CallPilot Unified Messaging answer 2.0. This certification covers the installing, administration, interoperability, safety, upgrade techniques and have utilization for a multi website CallPilot device. To circulate the certification, the candidate ought to first gain their NNCSS - CallPilot Rls. 2.0. due to this fact, the CallPilot 2.0 Unified Messaging solutions should be correctly accomplished to attain this certification.

NNCSE - Contact core

This certification checks the ability to enforce, operate, troubleshoot and optimize the Contact core products. This certification covers the candidate's capabilities on the Symposium call center Server (SCCS)/Symposium express call center/Symposium web customer, Symposium TAPI carrier provider (TAPI SP), Symposium Agent, and the Symposium web center Portal. To move the certification, the candidate must first obtain their NNCSS - Symposium name core Server and the NNCSS - Symposium name center TAPI/Agent certification. consequently, the Contact middle exam should be effectively completed to reap this certification.

NNCSE - IP Convergence Succession a thousand/1000M Rls. 3.0

This certification exams the means to install, configure, hold, and optimize the VoIP Succession 1000/1000M Rls. 3.0. This certification covers the configuration, succession department workplace (BO), remote workplace, operation, and Meridian 1 to Succession 1000M 3.0 migration approaches for the Succession 1000/1000M Rls. 3.0, information superhighway Telephones i2xxx, faraway workplace 91xx, and Optivity Telephony manager (OTM) 2.1. To pass the certification, the candidate ought to first reap their NNCSS - VoIP Succession CSE a thousand Rls. 2.0 or the VoIP Succession one thousand/1000M Rls. 3.0 installing & renovation certification. due to this fact, yet another more tricky version of the Succession a thousand/1000M Rls. three.0 exam have to be correctly accomplished to acquire this certification.

within the IT industry, certifications are a method to validate someone's abilities inside a specific enviornment. The above Nortel IP Telephony certifications are one of the crucial equipment that can demonstrate the capabilities of an IP Telephony guide professional. These certifications could not exchange years of business adventure, but they do provide the foundation to guide and manage Nortel Voice over IP solutions.

The next tip will focus on Nortel's Design IP Telephony certification music.

Richard Parsons (CCIE#5719) is a manager of expert services for Callisma Inc., a totally owned subsidiary of SBC. He has developed an excellent foundation in networking ideas, advanced troubleshooting, and monitoring in areas equivalent to optical, ATM, VoIP, routed, routing, and storage infrastructures. rich resides in Atlanta GA, and is a graduate of Clemson school. His history includes senior and main consulting positions at international community services, Lucent, and Callisma.




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Test Code : 920-162
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VoIP certification tracks - Nortel's support certifications | killexams.com real questions and Pass4sure dumps

As mentioned in a previous tip, companies are implementing IP telephony more frequently on their data infrastructures. The increased deployment has created a need for certified IP telephony engineers to provide proven, best-of-breed technology.

The IP telephony certifications Nortel currently offers are divided into four categories: Support Specialist, Design Specialist, Support Expert, and Design Expert. This tip discusses the Nortel Support track.

Support Specialist

The Support Specialist certifications are intended to demonstrate an individual's ability to implement, operate, and troubleshoot a Nortel Networks IP Telephony solution. The Support Specialist certification reflects a candidate with three to six months of experience that can handle routine technical issues of a standard Nortel IP Telephony Solution.

NNCSS - VoIP Succession BCM 3.0

This certification tests the capability to implement, operate, and troubleshoot the Business Communications Manager 3.0. This certification covers hardware, start-up, data and voice networking, applications, and troubleshooting the BCM. To pass the certification, two exams must be successfully completed: Technology Standards and Protocols for IP Telephony Solutions, and Succession BCM 3.0. The Technology Standards and Protocols for IP Telephony Solutions Exam is an overview of convergence technologies.

NNCSS - CallPilot Rls. 2.0

This certification tests the ability to implement, operate, and troubleshoot the VoIP CallPilot 2.0. This certification covers hardware, administration, interoperability with Meridian 1 switches, and security of a single site CallPilot system. To pass the certification, two exams must be successfully completed: Meridian Database and CallPilot 2.0.

NNCSS - Symposium Call Center Server or Symposium Call Center Server Installation and Maintenance

These two certifications test the ability to implement, operate, and troubleshoot the Symposium Call Center Server. Both certifications cover hardware, software installation, administration, and maintenance of Symposium Call Center Server 4.2, Symposium Web Client 4.0, and Symposium Express 3.0. However, the Symposium Call Center Server certification also tests the architecture, custom configuration and integration of the server. To pass either of these certifications, one exam must be successfully completed: Symposium Call Center or Symposium Call Center Installation and Maintenance, respectively.

NNCSS - Symposium Call Center TAPI/Agent or Call Center TAPI/Agent Installation and Maintenance

These two certifications test the ability to implement, operate, and troubleshoot the Symposium Call Center TAPI/Agent. Both certifications cover hardware, software installation, administration, and maintenance of Symposium TAPI 2.3 and Symposium Agent 2.3. However, the Symposium Call Center TAPI/Agent certification also tests the architecture, integration, and custom configuration of the TAPI/Agent. To pass either of these certifications, one exam must be successfully completed: Symposium Call Center TAPI/Agent or Symposium Call Center TAPI/Agent Inst/Main, respectively.

NNCSS - Symposium Express Call Center or Symposium Express Call Center Installation and Maintenance

These certifications test the ability to implement, operate, and troubleshoot the Symposium Express Call Center. Both certifications cover hardware, software installation, administration, and maintenance of Symposium Express Call Center 4.2. However, the Symposium Express Call Center certification also tests the architecture and integration of the call center. To pass either of the certifications, one exam must be successfully completed: Symposium Express Call Center or Symposium Express Call Center Inst and Maint respectively.

NNCSS - VoIP Multimedia Communication Server (MCS) 5100 2.0

This certification tests the ability to implement, operate, and troubleshoot the VoIP Multimedia Communication Server (MCS) 5100 2.0. This certification covers installation of the hardware and software, configuration, maintenance, and management of the Multimedia Communication Server (MCS) 5100 2.0. To pass the certification, two exams must be successfully completed: Technology Standards and Protocols for IP Telephony Solutions, and VoIP Multimedia Communication Server (MCS) 5100 2.0. The Technology Standards and Protocols for IP Telephony Solutions Exam is an overview of convergence technologies.

NNCSS - VoIP Succession 1000/1000M Rls. 3.0 DB Administrator

This certification tests the ability to maintain and troubleshoot the VoIP Succession 1000/1000M Rls. 3.0 DB Administrator. This certification covers the architecture, configuration, maintenance, and management of the Meridian 1, Succession 1000 Rls. 3.0, and Succession 1000M Rls. 3.0 using Basic Alternate Route Selection (BARS) and Network Alternate Route Selection (NARS). To pass the certification, two exams must be successfully completed: Technology Standards and Protocols for IP Telephony Solutions, and Succession 1000/1000M Rls. 3.0 DB Administrator.

NNCSS - VoIP Succession 1000/1000M Rls. 3.0 Installation and Maintenance

This certification tests the ability to install, configure, and maintain the VoIP Succession 1000/1000M Rls. 3.0. This certification covers the installation, architecture, configuration, maintenance, and management of the Meridian 1, Succession 1000 Rls. 3.0, and Succession 1000M Rls. 3.0, Internet Telephones i2xxx, and Optivity Telephony Manager (OTM) 2.1. To pass the certification, three exams must be successfully completed: Technology Standards and Protocols for IP Telephony Solutions, and Succession 1000/1000M Rls. 3.0 for Technicians, and Succession 1000/1000M Rls. 3.0.

Support Expert

The Support Expert certifications build on the specialist's abilities by demonstrating their skill to implement, operate, and troubleshoot an advanced Nortel Networks IP Telephony solution. The Support Expert certifications reflect a candidate with six to twelve months of hands-on experience with the ability to lead or assist intermediate-level personnel to maintain complex Nortel IP Telephony solutions.

NNCSE - CallPilot 2.0 Unified Messaging Solutions

This certification tests the ability to implement, operate, troubleshoot and optimize the VoIP CallPilot Unified Messaging Solution 2.0. This certification covers the installation, administration, interoperability, security, upgrade procedures and feature usage for a multi site CallPilot system. To pass the certification, the candidate must first obtain their NNCSS - CallPilot Rls. 2.0. Subsequently, the CallPilot 2.0 Unified Messaging Solutions must be successfully completed to obtain this certification.

NNCSE - Contact Center

This certification tests the ability to implement, operate, troubleshoot and optimize the Contact Center Products. This certification covers the candidate's capabilities on the Symposium Call Center Server (SCCS)/Symposium Express Call Center/Symposium Web Client, Symposium TAPI Service Provider (TAPI SP), Symposium Agent, and the Symposium Web Center Portal. To pass the certification, the candidate must first obtain their NNCSS - Symposium Call Center Server and the NNCSS - Symposium Call Center TAPI/Agent certification. Subsequently, the Contact Center Exam must be successfully completed to obtain this certification.

NNCSE - IP Convergence Succession 1000/1000M Rls. 3.0

This certification tests the ability to install, configure, maintain, and optimize the VoIP Succession 1000/1000M Rls. 3.0. This certification covers the configuration, succession branch office (BO), remote office, operation, and Meridian 1 to Succession 1000M 3.0 migration procedures for the Succession 1000/1000M Rls. 3.0, Internet Telephones i2xxx, Remote Office 91xx, and Optivity Telephony Manager (OTM) 2.1. To pass the certification, the candidate must first obtain their NNCSS - VoIP Succession CSE 1000 Rls. 2.0 or the VoIP Succession 1000/1000M Rls. 3.0 Installation & Maintenance certification. Subsequently, another more difficult version of the Succession 1000/1000M Rls. 3.0 Exam must be successfully completed to obtain this certification.

In the IT industry, certifications are a means to validate an individual's expertise within a specified area. The above Nortel IP Telephony certifications are some of the tools that can demonstrate the capabilities of an IP Telephony support professional. These certifications could not replace years of industry experience, but they do provide the foundation to support and manage Nortel Voice over IP solutions.

The next tip will discuss Nortel's Design IP Telephony certification track.

Richard Parsons (CCIE#5719) is a Manager of Professional Services for Callisma Inc., a wholly owned subsidiary of SBC. He has built a solid foundation in networking concepts, advanced troubleshooting, and monitoring in areas such as optical, ATM, VoIP, routed, routing, and storage infrastructures. Rich resides in Atlanta GA, and is a graduate of Clemson University. His background includes senior and principal consulting positions at International Network Services, Lucent, and Callisma.



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