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920-173 - Nortel Contact Center Rls. 7.0 Technical(R) Support - BrainDump Information

Vendor Name : Nortel
Exam Code : 920-173
Exam Name : Nortel Contact Center Rls. 7.0 Technical(R) Support
Questions and Answers : 60 Q & A
Updated On : October 23, 2018
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920-173 exam Dumps Source : Nortel Contact Center Rls. 7.0 Technical(R) Support

Test Code : 920-173
Test Name : Nortel Contact Center Rls. 7.0 Technical(R) Support
Vendor Name : Nortel
Q&A : 60 Real Questions

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Nortel Nortel Contact Center Rls.

Senior Telecom business Leaders be part of Tethr Board to power subsequent Wave of Ai-enabled Communications Innovation | killexams.com Real Questions and Pass4sure dumps

No result discovered, are attempting new key phrase!He has also served on the boards of Wipro, Telstra, Nortel Networks and Polycom ... Tethr works with its valued clientele to create commercial enterprise cost with pace, reworking the contact middle to an insight ...

SER solutions to bring built-in finest-in-class Predictive Outbound Calling performance as a part of the Nortel Contact core Suite | killexams.com Real Questions and Pass4sure dumps

DULLES, Va.--(company WIRE)--SER solutions, Inc., a number one company of contact management and speech analytics options, announced today that it has fashioned a reseller / OEM contract with Nortel to integrate SER’s award-winning CPS commercial enterprise edition™ (CPS E2™) solution into the Nortel Contact core suite. This effective synergy will extend the Nortel outbound ability to encompass predictive calling campaigns for a differentiated, responsive and personalised client experience. The integrated answer suite will include a unified agent computing device, single administration of the device, actual-time inbound and outbound statistics and unified ancient reporting. The contract will enable each corporations to power new business opportunities within the international business market.

The contact middle is a strategic hub for producing profits, building customer relationships, providing service, and obtaining helpful customer suggestions and market intelligence. Combining SER’s most suitable-in-type outbound performance with the Nortel Contact middle suite will permit organizations to without delay respond to name again requests, behavior proactive consumer outreach programs to foster consumer loyalty and retention, comply with-up on income to enhance client delight, generate income leads, in addition to produce extra revenue for the company via up selling and cross promoting opportunities. organisations might be in a position to take advantage of beneficial use of available workforce and capitalize on all alternatives instead of having outbound in separate crusade specific facilities.

“Our relationship with Nortel opens the door for further world expansion of our CPS E2 business outbound contact management solution,” mentioned Joe Licata, President & CEO, SER solutions, Inc. “The Nortel Contact middle Suite is a innovative product that offers businesses extended flexibility, productivity and effectivity within their contact facilities. we are glad that Nortel chose to combine our predictive outbound solution as a key aspect of their ordinary Contact center outbound providing. With more desirable management and agent productivity, contact facilities will be in a position to without problems respond to demands, thereby reducing expenses and delivering a positive and constant customer experience.”

beneath the new Reseller / OEM settlement, SER and Nortel will provide predictive outbound know-how to Nortel’s customers and potential enterprise shoppers international. one of the most features include:

  • Giving facilities the pliability to easily segment purchasers, campaigns and dialing techniques in keeping with the way they want to control their business
  • featuring the means to effortlessly manipulate and update consumer records and calling thoughts right through existence cycle of every listing, in precise-time, with out disrupting dialing
  • Integrating outbound calling to time table name backs and automatic responses
  • providing Agent-free campaigns
  • offering a common working, administration and administration customer for all types of client contacts together with predictive outbound calling campaigns
  • providing actual-time and historical reporting that integrates all types of consumer contacts
  • blending outbound calling with every kind of customer contacts to closely healthy call volumes to skill of contact facilities
  • “The Nortel Contact core is removing the want for a fragile coalition of third birthday celebration applications by providing organizations with the most powerful and complete solution in the market,” referred to Ravi Chauhan, customary supervisor of Nortel’s Multimedia functions group. “The functionality and reliability of the CPS E2 solution complements our method.”

    About SER options, Inc.

    SER offers consumer interaction management, personnel optimization and speech analytics solutions that empower businesses to bring sophisticated customer carrier; and execute useful telemarketing, collections, market research, fundraising and proactive consumer care courses. a frontrunner in the contact center trade for well-nigh three a long time, our solutions aid organizations optimize supplies, enrich interactions and decrease name volumes. The enterprise, an affiliate of The Gores community, LLC, is headquartered in Dulles, Virginia with operations in North the usa and Europe. additional info about SER is available at http://www.SER.com.

    in regards to the Gores group, LLC

    situated in 1987 via Alec E. Gores, The Gores group, LLC is a personal fairness firm focused on buying controlling pastimes in mature and starting to be corporations which could improvement from the enterprise's operating event and flexible capital base. The firm combines the operational talents and particular due diligence capabilities of a strategic buyer with the professional M&A team of a traditional fiscal purchaser. The Gores neighborhood, LLC has develop into a number one investor having validated over time a reputable tune listing of creating big value in its portfolio companies alongside management. The firm's latest private equity fund has dedicated fairness capital of USD 1.7 billion. Headquartered in l. a., California, The Gores group, LLC maintains offices in Boulder, Colorado and London. For more assistance, please seek advice from www.gores.com.

    SER is a registered trademark and CPS E2 is a trademark of SER solutions, Inc. All other emblems are the property of their respective homeowners.


    Brasil middle Continues to expand its Contact centers with Nortel options | killexams.com Real Questions and Pass4sure dumps

    SAO PAULO, Oct. 4 -- Brasil center, an Embratel neighborhood company, has accelerated the capabilities of its contact center services for customers in Rio de Janeiro with Nortel(x) (NYSE/TSX: NT) call core solutions. The software and hardware upgrade will support the business's plans to develop its customer base and confirm satisfactory consumer service.

    the new solutions, deployed by way of Wittel, a Nortel channel accomplice, makes it possible for Brasil core to charge-effectively expand its outsourcing contact middle services through creating 200 new agent positions, as well as 600 new telephone strains by means of the conclusion of this 12 months. This growth will raise the center's carrier ability by using 20 % to 1,a hundred agent positions, and a total of three,600 obtainable traces.

    With this improve, Brasil center could be able to meet customers' requests faster and extra efficaciously. All inbound calls can be instantly routed to probably the most appropriate agent using Nortel's skill based Routing (SBR) technology. The call core will even have the flexibleness to extend its capabilities right now, with a view to meet increasing customer demand devoid of important prices for additional network improvements.

    "This most contemporary expansion performed with Nortel will permit Brasil center to combine our web page in Rio de Janeiro with our others in Brazil. It now not best increases our complete name and agent capability however enhances our automatic response system, to comfortably handle improved calls to the middle while decreasing wait instances through speedy name routing," pointed out Luciano Carino, industrial director, Brasil middle.

    Brasil center first deployed Nortel solutions at the Rio de Janeiro site in 2000 and closing 12 months upgraded to raise capability from 400 to 900 agent positions. Brasil center presently handles purchasers corresponding to Claro, net, Telmex, Vesper and Rio Grande Energia S.A. at its 5 distinctive areas within the states of Sao Paulo, Rio de Janeiro, Goias, Espirito Santo and Minas Gerais.

    "Nortel is featuring Brasil middle with resourceful expertise and inexpensive name center improvements to satisfy demand for extended flexibility, productiveness and efficiency. These applied sciences are basic to preserve and extend the enterprise's provider model," stated Juan Chico, president, Nortel Brazil.

    Brasil center's new network comprises Nortel's communication Server 1000 (CS1000M) and Nortel Contact core platform.

    About Brasil CenterBrasil core Comunicacoes is an enterprise of the Embratel neighborhood, and turned into created in 1998 to provide call middle services. at the moment the enterprise has 5 websites in Brazil that installation high-end expertise in medium-sized cities with very high high-quality of lifestyles, such as Juiz de Fora, Goiania, Vila Velha, Ribeirao Preto e Macae.

    About WittelWittel is an organization that provides corporate communications and know-how options, and is really good within the Contact center and buying and selling flooring fields with a strong presence within the financial, wireline and instant telecommunications, and third-celebration contact middle carrier company segments. Wittel gives functions starting from design, deployment and preservation for the solutions it presents.

    About NortelNortel is a identified chief in offering communications capabilities that increase the human journey, ignite and power international commerce, and cozy and give protection to the area's most vital counsel. Our subsequent-generation technologies, for both provider providers and organizations, span access and core networks, assist multimedia and enterprise-critical purposes, and support eliminate state-of-the-art obstacles to efficiency, speed and efficiency by simplifying networks and connecting individuals with guidance. Nortel does business in more than one hundred fifty nations. For greater tips, visit Nortel on the web at www.nortel.com. For the newest Nortel news, seek advice from nortel.com/information.

    CONTACT:Fabiana Coelho,Nortel,+fifty five eleven 5644-4334,fcoelho@nortel.com;

    Andre Degasperi,Diva Goncalves,Porter Novelli,+fifty five 11 3323-3764,andre.degasperi@porternovelli.com.br

    connected Thomas industry update Thomas For Industry


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    920-173 exam Dumps Source : Nortel Contact Center Rls. 7.0 Technical(R) Support

    Test Code : 920-173
    Test Name : Nortel Contact Center Rls. 7.0 Technical(R) Support
    Vendor Name : Nortel
    Q&A : 60 Real Questions

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    Calabrio Announces Calabrio Compliance Recording and Quality Management Version 2.7 Featuring Redundancy Enhancements for Uninterrupted Service | killexams.com real questions and Pass4sure dumps

    MINNEAPOLIS--(BUSINESS WIRE)--Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact centers, announced today a new version of Calabrio Compliance Recording and Quality Management, version 2.7, which features a redundant CTI (Computer Telephony Integration) service option for greater reliability, enhanced archival options to strengthen PCI (Payment Card Industry) compliance, and knowledge worker recording that does not require an underlying contact center ACD (Automatic Call Distributor). Calabrio also announced the availability of Calabrio Workforce Management software, version 8.3.3. Both products include expanded language support.

    “Different contact center customers have different needs, so flexible features are important and all of them expect reliability,” said Paul Lidsky, CEO and president of Calabrio, Inc. “The enhancements we announced today further strengthen two key elements that have been fundamental to Calabrio software - the reliability and flexibility that are so critical to contact centers in managing people and process.”

    Calabrio Compliance Recording and Quality Management (CQM) 2.7

    Calabrio Compliance Recording and Quality Management provides the flexibility for customers to deploy a recording solution for quality management, 100% voice recording, or both, using software that is built for reliability in IP-based contact centers. This new release, version 2.7, includes the following enhancements:

    Redundant CQM CTI Service Option – This enhancement allows for the deployment of redundant CTI services to ensure the critical recording service is not interrupted by the failure of a single server or service.

    Team-level Archive Workflow Configuration – Archival recording can now be configured to exclude recording from specific sets of area codes to accommodate varied third-party recording consent regulations. This enhancement expands upon the product’s current capabilities around PCI compliance.

    Record Knowledge Workers Without ACD Requirement – Calabrio has supported knowledge worker recordings in previous releases, however, an ACD was required. This new version enables enterprises to deploy recording without integration to an ACD through a direct connection to a Communications Manager (IP-based PBX).

    Expanded Flexibility – The new software now allows recordings to be saved for an unlimited amount of time, and allows recording of hundreds of calls per agent per day in order to provide the maximum flexibility to meet customer requirements.

    Localization – Calabrio Quality Management now includes localizations for French, Italian, German, Spanish, Dutch, Brazilian Portuguese, Swedish, Danish, Russian, Korean, Japanese, Simplified Chinese and Traditional Chinese.

    Calabrio Workforce Management (WFM) 8.3.3

    Calabrio Workforce Management is a 100% browser-based solution that provides forecasting, scheduling and workforce planning capabilities that are architected to meet the specific needs of IP-based or virtual contact centers. This new release, version 8.3.3, provides greater configurability of reports and work parameters to address the specific business needs of Calabrio customers. The product is also now available in French.

    Supported platforms include: Cisco Unified Contact Center Express v5.x, 6.0, 7.0; Cisco Unified Contact Center Enterprise v6.x, 7.x; Avaya CMS 4+, Nortel Contact Center 6.0 and Symposium 5.0.

    Calabrio Compliance Recording and Quality Management 2.7 and Calabrio Workforce Management 8.3.3 are available now through authorized Calabrio partners.

    Calabrio Compliance Recording and Quality Management and Calabrio Workforce Management are components of the Calabrio One suite, which integrates workforce optimization with unified desktop applications for agents and supervisors in order to improve the customer experience, grow revenue, and increase profitability. For example, Calabrio One customers can create forecasts, generate work schedules, measure quality and efficiency, access reports and alerts, and collaborate within their teams to impact performance. The Calabrio One name represents a move toward streamlining business processes - providing agents with one view of the customer, and providing supervisors and managers with one view of the contact center – all from a common desktop.

    About Calabrio, Inc.

    Calabrio, Inc. develops and markets Calabrio One™, a comprehensive suite of customer interaction and workforce optimization software that’s easy to implement, use and maintain in new IP-based customer interaction networks. By integrating workforce optimization within the agent and supervisor workflow, Calabrio helps customers align their contact center business processes and performance with their business objectives. Calabrio distributes their software through channel partnerships and an OEM relationship with Cisco, and has installed software on more than 550,000 desktops. Calabrio is a member of the Cisco Technology Developer Program (CTDP), the Nortel Open developer program, and a gold member of the Avaya DevConnect program. Find news and information at www.calabrio.com.

    Calabrio, Calabrio One and the Calabrio logo are registered trademarks or trademarks of Calabrio, Inc. All other trademarks mentioned in this document are the property of their respective owners.


    Avaya Helps Small and Mid-Size Companies 'Think Big' With Enhanced Collaboration Products, New Innovations | killexams.com real questions and Pass4sure dumps

    BASKING RIDGE, NJ--(Marketwire - 05/17/11) -

  • New SME customers -- bakery owner and TV star Buddy Valastro and top music firm The Agency Group -- share experiences in collaboration
  • Company shares forthcoming innovations for small and medium businesses: Avaya Flare Experience for mobile devices, hybrid cloud model
  • Avaya, a global leader in business collaboration systems, software and services, today unveiled new product releases, customers and innovations in the small and medium business market at a global press, analyst and partner event. These announcements include the new version of Avaya's communications solution for this market -- Avaya IP Office 7.0 -- which drives improved savings, user experiences, and collaboration for a new generation of entrepreneurs, early-stage companies, and mid-size firms.Today, the company also unveiled customer and partner support for Avaya IP Office 7.0 including two new 7.0 customers: Carlo's Bakery, home to owner and television personality Buddy Valastro, and top music booking firm The Agency Group (for more details on customers, see quotes below). Additionally, Avaya announced that several service provider partners -- including Bell Canada and Verizon -- will offer Avaya IP Office 7.0 to their small and medium business customers.New Avaya IP Office 7.0 Capabilities Avaya IP Office 7.0 completes the integration of Nortel Enterprise Solutions (NES) IP and digital phones into the IP Office platform (NES was acquired by Avaya, Dec. 2009). This integration now enables approximately 14 million NES users(1) to gain Avaya IP Office's collaboration capabilities, and can drive 40 to 60 percent in savings(2) for NES customers by enabling them to retain existing phones when upgrading to Avaya IP Office. This upgrade can be accelerated and simplified by a new Data Migration Tool that lets partners transfer a business' existing data (i.e. voicemails, phone extensions) to their new systems, maintaining productivity without interruption.Avaya IP Office 7.0 also delivers an expanded portfolio of devices for multimedia collaboration, including sophisticated new color touchscreen desktop phones that let users scroll through contacts or manage visual voicemail at the touch of a finger. Additionally, new conference room phones offer patented wide-band audio, call recording via SD card, and fast USB connectivity to a laptop for temporary set-ups. These are part of a portfolio that offers a range of advanced communications, such as HD videoconferencing via desktop PC with no added equipment required.Forthcoming Capabilities, Demos for Small and Medium Businesses Nearly 60% of small and mid-size businesses state they use, are interested in, or are planning to use collaboration software.(3) At an Avaya press, analyst and partner event today in New York, the company discussed forthcoming innovations in collaboration for this market, including the Avaya Flare Experience for small and medium businesses. Avaya also demonstrated advanced multi-party videoconferencing via several devices, desktop sharing capabilities, and an upgrade from a Nortel device to Avaya IP Office using the Data Migration Tool.Avaya also shared its vision for a hybrid cloud approach to small and medium communications, which places Avaya IP Office on premise, while enabling select applications to be hosted 'in the cloud' on a partner network. This capability will allow more flexible use and faster deployments of Avaya's latest collaboration applications.Supporting Quotes Buddy Valastro, owner of Carlos Bakery and reality-television star (IP Office 7.0 customer): "Our business is growing. The lines at the bakery are getting longer, and customer call volumes are rising -- which is fantastic. But I realized we needed a communications solution that's powerful enough to handle our rising business and can enable us to serve every customer with as much quality as we put into our cakes. Avaya IP Office 7.0 gives my employees and I the collaboration tools necessary to drive top quality service and business, whether we're on-the-go or at Carlo's Bakery. I know the importance of delivering and getting the best, and that's why I chose Avaya IP Office." (Implementation by Avaya business partner American Office Equipment)Howie Gold, director of IT, The Agency Group (IP Office 7.0 customer): "Avaya has done a great job of bringing the features of our existing Nortel phones to the Avaya IP Office platform, which makes the transition easier." For full story on The Agency Group's experience, read the press release issued today here. (Implementation by Avaya business partner Telanet)Cary Parsons: vice president, Infrastructure Services, Bell Canada (Avaya service provider partner): "As the Canadian market leader in small and medium business communications, Bell is sensitive to the evolving needs of customers in this dynamic market. We are pleased to add the new version of IP Office to our portfolio, delivering seamless migration to next-generation unified communications for our customers. Avaya IP Office aligns with our goals of delivering innovation in communications, while protecting the user's prior technology investments."Isabelle Guis, general manager, Avaya Small and MediumEnterprise Division:"As the economy shifts into a higher gear, today's small and medium businesses need the best tools available to collaborate and compete effectively. Avaya IP Office 7.0 represents the pinnacle of advanced communications in this market, providing vast unified communications capabilities with a focus on simplicity and savings."Related Information Leadership: Avaya is now the leader in the small and medium business market with approximately 30 million telephony users on Avaya small and medium communications platforms.(4)Customers: Avaya recently passed 200,000 Avaya IP Office customers.(5)New Contest: Avaya today launched a Small Business Innovators contest, asking entrants to describe their idea for innovating the way their business serves customers, and have a chance to win a grand prize: a new IP Office solution and related products.Tags: Avaya IP Office, unified communications, small business, SMB, SME, contact center, mid-size business, medium business, communicationsFor more information, photos and case studies, visit the Avaya IP Office 7.0 virtual media kit online here.About Avaya: Avaya is a global leader in business communications and collaboration, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world. For more information please visit www.avaya.com.Certain statements contained in this press release are forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these expectations, assumptions, estimates and projections are reasonable, such forward looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.Follow Avaya on Twitter, Facebook, YouTube, LinkedIn, Flickr, and the Avaya Connected Blog.(1) Based on Avaya internal figures.(2) Based on Avaya calculations.(3) Forrsights Business Decision-Makers Survey, Q4 2010, Forrester Research Inc., February 2011. SME defined in this case as a business with 100-999 employees. On collaboration software: 57% are 'interested in using,' 'occasionally use,' 'frequently use' or 'planning to use in next 12 mos.'(4) Avaya calculations based on Dell'Oro market share reports. Figure represents Nortel and Avaya users of Traditional Key, Hybrid PBX - Small and IP-PBX systems since 2003.(5) Based on internal Avaya sales figures.


    Verizon Wireless Is Hiring Agents at Maryland Contact Center | killexams.com real questions and Pass4sure dumps

    March 25, 2009

    By Brendan B. Read, Senior Contributing Editor

    In a strong sign that quality, well-marketed products and services will attract customers and create jobs, Verizon Wireless is looking for contact center agents to staff its Hanover, Maryland facility.

    The company will hold a hiring open house on Friday, April 3 from 2 to 6 p.m. and on Saturday, April 25 from 9 a.m. to 1 p.m. To provide high quality customer support, it strongly prefers applicants who have a college education. It is seeking candidates who demonstrate a strong interest in wireless technology and a passion for delivering superior customer service.

    Verizon (News - Alert) Wireless continues to provide even in this difficult economy what it says is one of the industry’s leading compensation and benefit packages. They will help attract and keep topnotch staff that will become scarce when the nation gets back on its fiscal feet.

    Benefits include health care coverage that begins on the first day of employment, participation in its 401(k) program, profit sharing, tuition assistance for continuing education, and short-term (annual bonuses) incentive plans. Employees can also take advantage of numerous opportunities for career advancement.

    The company says it’s making sure that the agents have the initial and ongoing skills to serve customers effectively and in doing so help retain them, grow revenues, and to attract others to the carrier thanks to quality service.

    Employees participate in a comprehensive, ongoing training program to prepare to serve customers in their new jobs. Intensive training lasts from four to six weeks. In addition, the goal is for each customer service employee to take between 6 to 8 hours of additional training every month.

    For the eighth consecutive year, Verizon Wireless was recognized as a 2008 Working Mother 100 Best Company for Working Mothers by Working Mother magazine. It was the only wireless carrier to be honored by Working Mother as an employer of choice for working families that invests in unique programs and benefits to meet the needs of all employees and their families.

    The new contact center agents will be busy. Verizon Wireless operates the United States’ largest wireless network, with over 80 million customers, and both are growing. The firm, jointly owned by Verizon Communications and Vodaphone, has spent for example more than $200 million to expand and enhance the network across nearby central, northeastern and southeastern Pennsylvania, and in southern New Jersey and Delaware.

    Verizon Wireless is also expanding its array of customer-needs-targeted services. It recently introduced the Friends & Family for Business plan which gives businesses even greater control over their wireless spending. Friends & Family for Business lets companies create a calling group made up of up to 10 numbers employees call most. The minutes used when placing or receiving calls from anyone in the calling group are considered mobile to mobile calls and do not count against the business’ plan minutes. Businesses can include the landline or wireless numbers of colleagues, clients and vendors who have yet to switch to Verizon Wireless, and they can add or remove any of the numbers as frequently as needed.

    Customers have responded in kind through their signing on and strong loyalty. Verizon Wireless added 1.4 million net new customers in the fourth quarter 2008. For the 17th consecutive quarter, it posted the industry’s lowest customer churn rate of just 1.35 percent.

    “In addition to continually investing in the industry’s best wireless network, Verizon Wireless is recruiting the industry’s best employees to support our customers,” says Robin Linton, Human Resources Field Operations Manager for Verizon Wireless.

    Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users. Brendan B. Read is TMCnet’s Senior Contributing Editor. To read more of Brendan’s articles, please visit his columnist page.

    Edited by Michael Dinan

    (source: http://call-center-software.tmcnet.com/topics/call-center-services/articles/52940-verizon-wireless-hiring-agents-maryland-contact-center.htm)



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