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920-174 - Nortel Contact Center Manager Rls. 7.0(R) Install and Config - BrainDump Information

Vendor Name : Nortel
Exam Code : 920-174
Exam Name : Nortel Contact Center Manager Rls. 7.0(R) Install and Config
Questions and Answers : 55 Q & A
Updated On : January 16, 2019
PDF Download Mirror : 920-174 Braindumps
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920-174 exam Dumps Source : Nortel Contact Center Manager Rls. 7.0(R) Install and Config

Test Code : 920-174
Test Name : Nortel Contact Center Manager Rls. 7.0(R) Install and Config
Vendor Name : Nortel
Q&A : 55 Real Questions

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Nortel Nortel Contact Center Manager

Nortel Transforms consumer Care With New Contact center solutions for organizations | killexams.com Real Questions and Pass4sure dumps

Nortel

TSX : NTOTC Bulletin Board : NRTLQ

Nortel

March 25, 2009 06:00 ET

business tactics mix with Communications to increase revenue, decrease charges and raise customer pride

OTTAWA, ONTARIO--(Marketwire - March 25, 2009) - Nortel(1) (TSX:NT)(OTCBB:NRTLQ) is unleashing a host of latest contact core products and capabilities arming brand new businesses with probably the most advanced capabilities available. Heading up the new providing is Contact center 7.0 adopted by way of enhancements to Nortel's interactive voice response answer, the Interactive Communications Portal (ICP) and introduced functionality to the company's Agile communication environment (ACE) platform.

particularly resilient and redundant, Contact center 7.0 is a native SIP-primarily based answer with tightly integrated unified communications (UC) capabilities and a whole lot of latest points, together with integration with Microsoft workplace Communications Server (OCS) 2007. As a Microsoft Gold certified accomplice, Nortel is diagnosed for demonstrating the maximum stage of competency and knowledge in designing, integrating, and supporting Microsoft applied sciences.

"Nortel is doing innovative things in the customer contact market and their approach for making it standard to blend applications with company methods is correct on the mark," observed Steve Lemak, vice chairman of IT, excelleRx, a Nortel contact core customer and company of medication management for the hospice market. "They understand what needs to be done to support organizations like ours in the reduction of expenses and velocity our skill to more advantageous serve our customers."

"These announcements underscore Nortel's focus on offering sophisticated client care solutions that not best simplify company technique and software integration however also spotlight Nortel's persisted dedication to carry cutting edge capabilities to our valued clientele," pointed out Ravi Chauhan, frequent manager, Communications Enabled enterprise solutions, Nortel.

Key points of Contact center 7.0 include:

- Open Interfaces - in addition to the openness delivered through SIP, Contact core 7.0 provides open application Programming Interfaces the use of a features Oriented structure (SOA), which permits integration of the contact core into a company's company functions and procedures. With web carrier interfaces for queuing, computer Telephony Integration (CTI), and database integration, a enterprise can automate workflow between front and back workplace purposes to get rid of tedious manual methods.

- UC within the Contact middle - With Contact center 7.0 and Microsoft OCS integration, it is easy for shoppers to have interaction with a enterprise the usage of quite a lot of modes of conversation. This interesting integration offers a single, unified agent desktop interface for inbound/outbound voice, e mail, internet chat, and speedy messaging. as an instance, Contact center 7.0 can intelligently route consumer contacts to obtainable brokers the usage of SIP-based mostly presence. brokers can also use presence to immediately investigate which of their consultants is purchasable to aid with a consumer request, enabling first contact decision.

- Predictive Outbound Dialing - typically provided as a separate application, Nortel has wholly built-in this know-how inside Contact center 7.0 to enrich the efficiency of brokers by way of allowing the gadget to intelligently predict when an agent will develop into attainable and location an outbound call to coincide with their availability. And, since it is integrated with Contact middle 7.0, reporting and administration are seamless.

- service introduction ambiance (SCE) - Contact center 7.0 additionally features a graphical 'drag and drop' device that takes the work out of contact middle and self-service workflow creation. With SCE, the workflow orchestration between different functions is simplified the use of open, internet functions interfaces, which reduces the can charge and pace of deployment. Nortel estimates use of this device to be 5 times quicker than traditional workflow advent methods.

- services - Contact core 7.0 answer is complemented by way of an improved set of latest features spanning all elements of contact core operations. These include: Consulting and Design; building and Customization; Implementation and Integration; manipulate and upkeep; and Optimization services.

For extra details, consult with http://www.nortel.com/options/ccvp/collateral/nn124079.pdf

in addition to the Contact center 7.0 answer, Nortel is also making advancements to its ICP offering with characteristic Pack 1. Enhancements encompass outbound detection for discerning between someone and an answering laptop; co-home of the Nuance speech server, casting off the need for a separate server; and extension of SIP CTI interworking to assist Avaya AES.

"To name a brand new product subsequent-gen has become cliche, but Nortel has in reality put its Interactive Communications Portal in a class by way of itself in terms of ingenious design, openness, interoperability standards support and ease-of-use," referred to Joe Outlaw, most important contact center analyst, Frost & Sullivan. "long-time market chief Nortel demonstrates with ICP, it is committed to bringing leading options to the market."

Nortel also continues to pursue an open software ambiance including here functionality as a part of ACE release 1.2:

- increased guide of Microsoft OCS 2007 for more advantageous presence capabilities (e.g. telephony presence) throughout heterogeneous PBX environments;

- Integration with IBM Lotus Sametime customer eight.0.1 for click on to conference and stronger presence capabilities;

- And, capabilities for software customization, prototyping, and custom application construction.

"further and further businesses are discovering that having the capability to automate functions and methods, whereas having assorted channels of verbal exchange accessible, can increase efficiencies, reduce working charges, and build customer loyalty," spoke of Joel Hackney, president, enterprise options, Nortel. "UC-enablement is obviously the course ahead and we now have supplied an easy roadway for our customers to attain this purpose."

With Nortel contact centers coping with more than 200 million calls a day, the enterprise presents the broadest utility portfolio, including contact core, self-carrier, advanced speech, and staff optimization options. It additionally adheres to an open, dealer-agnostic method that permits for standard integration of the UC adventure across applications and devices complemented by using a rich functions apply that can customize options based on a customer's exciting business needs.

About Nortel

Nortel is a identified chief in supplying communications capabilities that make the promise of enterprise Made primary a truth for our customers. Our subsequent-technology technologies, for both provider issuer and enterprise networks, guide multimedia and enterprise-crucial applications. Nortel's technologies are designed to support get rid of modern day boundaries to efficiency, pace and efficiency through simplifying networks and connecting americans to the assistance they need, after they need it. Nortel does enterprise in additional than a hundred and fifty international locations everywhere. For more suggestions, visit Nortel on the web at www.nortel.com. For the latest Nortel news, discuss with www.nortel.com/information.

definite statements in this press release might also contain phrases similar to "could", "expects", "may also", "anticipates", "believes", "intends", "estimates", "pursuits", "envisions", "seeks" and different similar language and are considered ahead-searching statements or counsel beneath applicable securities legislation. These statements are according to Nortel's latest expectations, estimates, forecasts and projections in regards to the working atmosphere, economies and markets wherein Nortel operates. These statements are subject to critical assumptions, hazards and uncertainties, which are complex to foretell and the specific influence could be materially different from those meditated in forward-searching statements. For additional information with admire to definite of those and other factors, see Nortel's Annual report on Form10-ok, Quarterly reports on kind 10-Q and other securities filings with the SEC. unless in any other case required via relevant securities laws, Nortel disclaims any intention or duty to replace or revise any ahead-searching statements, whether as a result of new suggestions, future activities or otherwise.

(1)Nortel, the Nortel logo and the Globemark are trademarks of Nortel Networks.

Use of the terms "accomplice" and "partnership" doesn't imply a prison partnership between Nortel and some other celebration.


NetVision Deploys Nortel in New Contact centers | killexams.com Real Questions and Pass4sure dumps

with the aid of DAVID R. BUTCHER, Assistant Editor, client interplay solutions

introduced today, Israel-based mostly information superhighway solutions company NetVision Ltd. has deployed Nortel solutions for its new contact facilities to bring brief and correct carrier to its company customers and buyers nationwide.

NetVision has deployed the brand new contact center options with the goal of enabling the enterprise to right now reply to customer inquiries. It goals to achieve this by using impulsively routing the inquiries to essentially the most appropriate of the business’s 300 carrier brokers via account-information pop-up screens to customize tips. In doing so, and with Nortel’s support, shoppers’ wait instances and needless referrals among brokers may also be minimized, extra improving consumer carrier and agent productiveness improvement; simultaneously, community bottlenecks can be eradicated and operational fees decreased.

The Nortel Contact center solution integrates with both the Nortel Contact middle manager and the Nortel communique Server 1000M platform. the integration makes it possible for customer provider brokers to construct on NetVision’s providing of tailor-made capabilities designed to meet every consumer’s particular requirements. In cooperation with Nortel developer and integrator Aspire A.S., the superior call center’s implementation become completed by way of Nortel channel partner GlobCall.

Nortel has additionally upgraded NetVision’s latest telephony equipment in response to the Nortel conversation Server one thousand answer. the brand new, Nortel-provided gadget makes it possible for NetVision to outline the parameters essential to enact “clean operation of the name center,” together with actual-time prioritization and get in touch with routing according to agent skillability, subscriber identification and team of workers dynamics. The system is additional designed to deliver immediate account histories by means of pop-up screens. As neatly, this solution can present insight related to service high-quality and efficiency tiers.  

The contact center answer also contains Nortel CallPilot, a unified-messaging utility that mixes voice mail, e mail and fax messages right into a single mailbox. The mailbox is attainable with the aid of cellphone or any browser-enabled workstation. Nortel Telephony supervisor is also covered in the contact core answer; the superior management software offers an built-in suite of management tools for configuration, manage and analysis. 

“NetVision’s new equipment from Nortel allows us to serve our gigantic customer base a good deal more efficaciously via a seamless operation of our [contact center] sites,” referred to NetVision VP of technology Yuval Tzeiri in an organization statement.  

Serving each provider providers and business consumers, Nortel does enterprise in more than 150 nations.

-----

David R. Butcher is Assistant Editor of customer interaction solutions. to see extra articles by way of David Butcher, please discuss with:

[ Back To TMCnet.com's Homepage ]


Nortel options improvement Healthcare business; communication community Deployments enhance patient Care, enterprise Continuity, reduce expenses | killexams.com Real Questions and Pass4sure dumps

TORONTO--(enterprise WIRE)--Nov. 22, 2004--Nortel (NYSE:NT)(TSX:NT) introduced these days a series of community deployments at healthcare amenities in North the usa, helping hospitals supply advanced patient care and enrich service and safety whereas bettering conversation capabilities and decreasing charges.

Novant health, Capital health, Geisinger fitness equipment and The credit score Valley health center have deployed relaxed and professional commercial enterprise solutions from Nortel, including instant local area networks (LANs) and optical and information superhighway Protocol (IP) technologies to enable mobility and produce tips to the factor of care instantly and reliably. moreover, Nortel additionally announced joint healthcare valued clientele with BT within the uk, including The Royal Wolverhampton Hospitals NHS believe and guy's and St Thomas' NHS groundwork have confidence.

Healthcare-focused options from Nortel allow for numerous networks to be consolidated into a single communications infrastructure, leading to superior infrastructure performance, colossal savings and reduced working expenses. The options also make it viable for healthcare contact facilities to route calls directly to the most proper agent, even with place, to make certain prompt, advantageous carrier.

"We chosen Nortel to give the utmost in enterprise resiliency," pointed out Toni Kourey, senior vice president and chief suggestions officer, Novant fitness. "Its comprehensive converged solution provides connectivity throughout the entire Novant fitness geographical infrastructure -- improved yet, there is no single factor of failure from a voice or records standpoint. This infrastructure is assisting to bring better affected person care and a much better place to work for physicians and nurses."

The recent deployment of Novant health's converged voice and records network leverages Nortel optical and IP Telephony infrastructure to make sure network availability and reliability for all of Novant health's geographically-dispersed facilities. The converged solution allows quick entry to functions akin to patient clinical data and exceeds present healthcare necessities for company continuity and catastrophe healing planning whereas maintaining and securing vital patient assistance. the new converged answer enables for backup, storage and retrieval of important information for practically 3.four million patients.

"We work with healthcare suppliers to not best enhance carrier to their purchasers however also make sure they exceed their ongoing communications needs in an business the place provider is of mission-essential significance," spoke of Dan younger, vice president, world business solutions advertising and marketing, Nortel. "There is not any different business the place timely communications are more essential. We work carefully with our purchasers to assess how most effective to meet their necessities, no matter if ensuring medical doctors can collaborate even with vicinity or with no trouble enabling clinic staff to reach the correct doctor on the right time instantly. The deployments introduced these days represent our commitment to proposing industry-leading solutions with the reliability, security and productiveness merits that our customers demand whereas improving the human adventure through communications."

Capital fitness lately selected the Nortel Unified Messaging platform through Nortel Elite abilities associate TELUS Communications, Inc. to supply unified messaging features to greater than 6,000 users in varied facilities. Unified messaging options will enhance the capacity of americans to contact Capital health personnel any time of the day through the web or through telephone. Converging messaging features also makes it possible for Capital health personnel to reply to computing device or voice messages in the caller-preferred manner.

Donna Strating, chief suggestions officer of Capital health, pointed out that the business-huge solution will reduce working expenses, simplify administration and improve team of workers productivity.

Capital fitness grants public health, community fitness, outpatient and inpatient acute care, rehabilitative care and prolonged care features to more than 1000000 residents in the greater Edmonton, Alberta region, including Capital health hyperlink, a at all times-purchasable health tips line operated with the aid of registered nurses. Capital fitness hyperlink with ease addresses patients' questions and reduces pointless walk-ins to emergency rooms.

moreover, Geisinger fitness gadget, a 691-mattress healthcare professional-led device serving residents during 38 counties in critical and Northeastern Pennsylvania, has deployed products and solutions from Nortel's award-successful Self-carrier options portfolio, in addition to items from the Nortel IP Telephony portfolio. These solutions have resulted within the organization's name core decreasing its call abandonment rate by using 37 p.c whereas expanding its mobile client service degrees 19 percent. moreover, Nortel's speech cognizance solution allows callers to connect at once with the equipment's 600 doctors and greater than seventy eight departments and 42 community practice sites via voice prompts.

"We looked at a couple of voice gadget companies, but we selected Nortel on account of their capability to interface with our latest methods and their impressive provider," stated Carol Swank, Geisinger's entry middle Director.

To be sure caregivers are in a position to collaborate seamlessly regardless of vicinity, credit Valley medical institution also deployed the Nortel VoWLAN answer. "This allows all our caregivers to coordinate with experts, simple care givers and different experts directly, proposing voice communications as well as access to different applications in a cozy ambiance that protects affected person counsel and allows stronger access at the factor-of-care," pointed out Leigh Popov, manager, tips systems, technical capabilities and telecommunications, The credit score Valley clinic.

Nortel offers a number commercial enterprise, optical and wireless solutions designed specially to meet the requirements of healthcare customers. These solutions consist of mobile healthcare functions, protection, high-efficiency networking, business continuity and disaster restoration, IP telephony, multimedia collaboration, contact centers and self-provider applications.

About Nortel

Nortel is a diagnosed chief in delivering communications capabilities that boost the human journey, ignite and vigor global commerce, and cozy and protect the area's most essential guidance. Serving both provider issuer and enterprise customers, Nortel grants innovative know-how solutions encompassing end-to-end broadband, Voice over IP, multimedia capabilities and functions, and wireless broadband designed to support individuals remedy the world's most desirable challenges. Nortel does company in more than a hundred and fifty nations. For greater tips, consult with Nortel on the internet at www.nortel.com. For the newest Nortel news, visit www.nortel.com/news.

certain counsel protected in this press release is ahead-searching and is discipline to critical hazards and uncertainties. The consequences or movements envisioned in these statements may additionally differ materially from actual consequences or pursuits.

elements which might trigger consequences or events to vary from present expectations include, among other issues: the influence of Nortel's impartial review and planned restatement or revisions of its in the past introduced or filed economic effects; the decision of the accounting considerations introduced on November 11, 2004, together with the result of discussions with the united states Securities and change commission (SEC); the impact of the administration alterations introduced on April 28, 2004 and August 19, 2004; the impact of the lack of ability to fulfill Nortel's submitting tasks on support facilities and public debt responsibilities; any expertise delisting or suspension of the enterprise's or NNL's securities; the adversarial decision of litigation, investigations, intellectual property disputes and similar concerns; the sufficiency of Nortel's restructuring activities, together with the work plan announced on August 19, 2004 as up-to-date on September 30, 2004, including the knowledge for better exact expenses to be incurred in reference to restructuring actions compared to the estimated costs of such moves; cautious or decreased spending by way of Nortel's customers; fluctuations in Nortel's working outcomes and accepted business, economic and market circumstances and boom fees; the communication by using Nortel's auditors of the existence of cloth weaknesses in inside controls; Nortel's capacity to recruit and maintain qualified personnel; fluctuations in Nortel's cash stream, degree of surprising debt and current debt scores; using money collateral to guide Nortel's common direction company activities; the dependence on Nortel's subsidiaries for funding; the influence of Nortel's defined advantage plans and deferred tax belongings on consequences of operations and Nortel's money flows; Nortel's dependence on new product construction and its means to predict market demand for selected items; Nortel's capacity to combine the operations and applied sciences of received groups in a superior method; the influence of fast technological and market alternate; the impact of cost and product competition; obstacles to foreign boom and international financial circumstances, in particular in emerging markets and including hobby fee and currency alternate price fluctuations; the have an effect on of clarification in the telecommunications business; adjustments in legislation of the information superhighway; the influence of the credit score risks of Nortel's shoppers and the have an impact on of consumer financing and commitments; stock market volatility commonly and on account of acceleration of the settlement date or early agreement of Nortel's buy contracts; the impact of Nortel's give and outsourcing contracts that include start and installation provisions, which, if now not met, may outcome in the fee of huge penalties or liquidated damages; and the future success of Nortel's strategic alliances.

For additional info with appreciate to certain of those and different components, see probably the most recent kind 10-Q/A and kind 10-ok/A filed with the aid of Nortel with the SEC. except in any other case required via applicable securities legal guidelines, Nortel disclaims any intention or duty to update or revise any ahead-searching statements, whether as a result of new guidance, future events or otherwise.

Nortel, the Nortel brand, the Globemark and CallPilot are logos of Nortel Networks.




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920-174 exam Dumps Source : Nortel Contact Center Manager Rls. 7.0(R) Install and Config

Test Code : 920-174
Test Name : Nortel Contact Center Manager Rls. 7.0(R) Install and Config
Vendor Name : Nortel
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Calameo : http://en.calameo.com/books/0049235266b7cede9f7f8
Box.net : https://app.box.com/s/a926c3amyyibr06qlay9gszaevipzx3r
zoho.com : https://docs.zoho.com/file/5pm6x997ea9d05c05440faa5714cf91218b3d






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