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920-174 - Nortel Contact Center Manager Rls. 7.0(R) Install and Config - BrainDump Information

Vendor Name : Nortel
Exam Code : 920-174
Exam Name : Nortel Contact Center Manager Rls. 7.0(R) Install and Config
Questions and Answers : 55 Q & A
Updated On : November 9, 2018
PDF Download Mirror : 920-174 Braindumps
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920-174 exam Dumps Source : Nortel Contact Center Manager Rls. 7.0(R) Install and Config

Test Code : 920-174
Test Name : Nortel Contact Center Manager Rls. 7.0(R) Install and Config
Vendor Name : Nortel
Q&A : 55 Real Questions

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Nortel Nortel Contact Center Manager

Nortel Transforms consumer Care With New Contact core options for organizations | killexams.com Real Questions and Pass4sure dumps

Nortel

TSX : NTOTC Bulletin Board : NRTLQ

Nortel

March 25, 2009 06:00 ET

business processes blend with Communications to raise income, decrease charges and enhance client delight

OTTAWA, ONTARIO--(Marketwire - March 25, 2009) - Nortel(1) (TSX:NT)(OTCBB:NRTLQ) is unleashing a bunch of new contact center items and services arming cutting-edge organizations with essentially the most advanced capabilities attainable. Heading up the brand new providing is Contact center 7.0 adopted with the aid of enhancements to Nortel's interactive voice response solution, the Interactive Communications Portal (ICP) and added functionality to the company's Agile verbal exchange atmosphere (ACE) platform.

particularly resilient and redundant, Contact center 7.0 is a native SIP-based solution with tightly integrated unified communications (UC) capabilities and a whole lot of latest aspects, including integration with Microsoft workplace Communications Server (OCS) 2007. As a Microsoft Gold certified associate, Nortel is diagnosed for demonstrating the maximum stage of competency and potential in designing, integrating, and helping Microsoft technologies.

"Nortel is doing inventive things in the client contact market and their method for making it elementary to mix applications with enterprise procedures is appropriate on the mark," pointed out Steve Lemak, vice chairman of IT, excelleRx, a Nortel contact middle customer and provider of treatment management for the hospice market. "They consider what must be executed to support groups like ours cut back expenses and velocity our skill to enhanced serve our purchasers."

"These bulletins underscore Nortel's center of attention on offering sophisticated client care solutions that not handiest simplify business procedure and software integration but also spotlight Nortel's continued dedication to bring innovative capabilities to our customers," observed Ravi Chauhan, regular manager, Communications Enabled company options, Nortel.

Key features of Contact middle 7.0 include:

- Open Interfaces - moreover the openness delivered by SIP, Contact middle 7.0 gives open software Programming Interfaces the use of a services Oriented architecture (SOA), which makes it possible for integration of the contact middle into a corporation's enterprise applications and tactics. With web service interfaces for queuing, computer Telephony Integration (CTI), and database integration, a business can automate workflow between entrance and lower back office applications to remove tedious manual procedures.

- UC within the Contact core - With Contact core 7.0 and Microsoft OCS integration, it's handy for purchasers to interact with a company the use of a number of modes of conversation. This wonderful integration provides a single, unified agent desktop interface for inbound/outbound voice, email, web chat, and speedy messaging. for example, Contact center 7.0 can intelligently route customer contacts to obtainable agents using SIP-based mostly presence. agents can also use presence to rapidly investigate which of their specialists is attainable to assist with a customer request, enabling first contact decision.

- Predictive Outbound Dialing - customarily offered as a separate utility, Nortel has utterly built-in this technology within Contact core 7.0 to increase the effectivity of agents through allowing the device to intelligently predict when an agent will develop into obtainable and location an outbound name to coincide with their availability. And, because it is built-in with Contact middle 7.0, reporting and administration are seamless.

- provider creation atmosphere (SCE) - Contact core 7.0 additionally facets a graphical 'drag and drop' tool that takes the work out of contact center and self-provider workflow introduction. With SCE, the workflow orchestration between distinct purposes is simplified the use of open, net capabilities interfaces, which reduces the cost and speed of deployment. Nortel estimates use of this tool to be five instances quicker than common workflow introduction strategies.

- features - Contact core 7.0 solution is complemented by an superior set of latest features spanning all aspects of contact core operations. These include: Consulting and Design; building and Customization; Implementation and Integration; manipulate and maintenance; and Optimization capabilities.

For more particulars, talk over with http://www.nortel.com/options/ccvp/collateral/nn124079.pdf

moreover the Contact center 7.0 answer, Nortel is also making advancements to its ICP offering with function Pack 1. Enhancements include outbound detection for discerning between a person and an answering computing device; co-residence of the Nuance speech server, doing away with the want for a separate server; and extension of SIP CTI interworking to guide Avaya AES.

"To name a brand new product subsequent-gen has turn into cliche, but Nortel has actually put its Interactive Communications Portal in a class by way of itself in terms of imaginative design, openness, interoperability requisites guide and ease-of-use," referred to Joe Outlaw, primary contact core analyst, Frost & Sullivan. "lengthy-time market leader Nortel demonstrates with ICP, it's committed to bringing leading solutions to the market."

Nortel additionally continues to pursue an open utility environment adding here functionality as part of ACE unencumber 1.2:

- extended aid of Microsoft OCS 2007 for more suitable presence capabilities (e.g. telephony presence) throughout heterogeneous PBX environments;

- Integration with IBM Lotus Sametime client 8.0.1 for click to conference and enhanced presence capabilities;

- And, capabilities for software customization, prototyping, and customized software construction.

"more and more groups are discovering that having the capacity to automate functions and processes, whereas having distinct channels of conversation available, can enrich efficiencies, decrease working expenses, and construct customer loyalty," referred to Joel Hackney, president, enterprise options, Nortel. "UC-enablement is evidently the course forward and we have supplied an easy roadway for our shoppers to attain this purpose."

With Nortel contact facilities handling greater than 200 million calls a day, the business offers the broadest utility portfolio, together with contact middle, self-service, superior speech, and staff optimization solutions. It additionally adheres to an open, supplier-agnostic strategy that makes it possible for for elementary integration of the UC experience across functions and gadgets complemented through a prosperous services observe that can personalize options in line with a customer's entertaining enterprise needs.

About Nortel

Nortel is a identified chief in offering communications capabilities that make the promise of company Made standard a truth for our valued clientele. Our next-generation technologies, for each carrier issuer and commercial enterprise networks, support multimedia and business-crucial purposes. Nortel's applied sciences are designed to support dispose of state-of-the-art obstacles to efficiency, pace and performance with the aid of simplifying networks and connecting people to the counsel they want, after they want it. Nortel does business in more than a hundred and fifty nations around the globe. For more tips, discuss with Nortel on the internet at www.nortel.com. For the latest Nortel information, talk over with www.nortel.com/information.

definite statements in this press unencumber may additionally comprise phrases such as "could", "expects", "may also", "anticipates", "believes", "intends", "estimates", "ambitions", "envisions", "seeks" and different an identical language and are considered ahead-looking statements or guidance under applicable securities legislation. These statements are in accordance with Nortel's current expectations, estimates, forecasts and projections concerning the operating ambiance, economies and markets in which Nortel operates. These statements are subject to essential assumptions, risks and uncertainties, that are intricate to foretell and the actual outcome may be materially different from these meditated in ahead-searching statements. For additional information with recognize to certain of these and different components, see Nortel's Annual file on Form10-okay, Quarterly reviews on form 10-Q and different securities filings with the SEC. until in any other case required via relevant securities legal guidelines, Nortel disclaims any intention or duty to replace or revise any forward-searching statements, no matter if because of new advice, future events or in any other case.

(1)Nortel, the Nortel emblem and the Globemark are logos of Nortel Networks.

Use of the phrases "companion" and "partnership" doesn't suggest a legal partnership between Nortel and another birthday party.


NetVision Deploys Nortel in New Contact centers | killexams.com Real Questions and Pass4sure dumps

via DAVID R. BUTCHER, Assistant Editor, consumer interaction solutions

introduced today, Israel-based cyber web solutions company NetVision Ltd. has deployed Nortel solutions for its new contact facilities to bring short and accurate service to its company customers and patrons nationwide.

NetVision has deployed the brand new contact core solutions with the aim of enabling the business to straight away reply to customer inquiries. It aims to do so by means of impulsively routing the inquiries to essentially the most appropriate of the enterprise’s 300 provider brokers by the use of account-guidance pop-up screens to customize advice. In doing so, and with Nortel’s assist, customers’ wait instances and useless referrals among brokers can be minimized, further enhancing consumer provider and agent productivity development; simultaneously, community bottlenecks can be eradicated and operational fees decreased.

The Nortel Contact middle solution integrates with both the Nortel Contact center supervisor and the Nortel communique Server 1000M platform. the mixing permits client service brokers to build on NetVision’s offering of tailor-made features designed to satisfy each and every consumer’s particular requirements. In cooperation with Nortel developer and integrator Aspire A.S., the greater call middle’s implementation become achieved by way of Nortel channel accomplice GlobCall.

Nortel has additionally upgraded NetVision’s present telephony system according to the Nortel conversation Server 1000 solution. the brand new, Nortel-provided device makes it possible for NetVision to outline the parameters obligatory to enact “smooth operation of the name middle,” together with precise-time prioritization and phone routing based on agent skillability, subscriber identification and group of workers dynamics. The device is further designed to give immediate account histories by way of pop-up screens. As well, this answer can present perception concerning carrier best and efficiency levels.  

The contact middle answer additionally contains Nortel CallPilot, a unified-messaging application that combines voice mail, e-mail and fax messages into a single mailbox. The mailbox is purchasable via cellphone or any browser-enabled pc. Nortel Telephony supervisor is additionally blanketed within the contact middle solution; the advanced management utility gives an integrated suite of management equipment for configuration, control and analysis. 

“NetVision’s new gadget from Nortel allows us to serve our huge consumer base a lot more correctly via a seamless operation of our [contact center] websites,” mentioned NetVision VP of technology Yuval Tzeiri in a corporation remark.  

Serving each provider suppliers and enterprise purchasers, Nortel does enterprise in more than one hundred fifty countries.

-----

David R. Butcher is Assistant Editor of customer interplay options. to see greater articles by David Butcher, please consult with:

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Nortel solutions improvement Healthcare industry; communique network Deployments increase patient Care, enterprise Continuity, cut back charges | killexams.com Real Questions and Pass4sure dumps

TORONTO--(company WIRE)--Nov. 22, 2004--Nortel (NYSE:NT)(TSX:NT) introduced today a sequence of network deployments at healthcare facilities in North the usa, assisting hospitals give advanced patient care and improve carrier and safety whereas bettering communique capabilities and decreasing costs.

Novant fitness, Capital fitness, Geisinger health gadget and The credit Valley health facility have deployed cozy and respectable enterprise options from Nortel, together with wireless native area networks (LANs) and optical and internet Protocol (IP) applied sciences to allow mobility and convey counsel to the point of care directly and reliably. additionally, Nortel also announced joint healthcare valued clientele with BT within the united kingdom, including The Royal Wolverhampton Hospitals NHS have confidence and man's and St Thomas' NHS foundation trust.

Healthcare-concentrated solutions from Nortel allow for distinctive networks to be consolidated right into a single communications infrastructure, resulting in greater infrastructure efficiency, significant mark downs and reduced working prices. The options additionally make it possible for healthcare contact centers to route calls at once to essentially the most correct agent, regardless of location, to be certain on the spot, constructive carrier.

"We selected Nortel to deliver the utmost in business resiliency," pointed out Toni Kourey, senior vice chairman and chief tips officer, Novant health. "Its comprehensive converged answer provides connectivity throughout the complete Novant fitness geographical infrastructure -- superior yet, there is no single element of failure from a voice or facts standpoint. This infrastructure is assisting to carry superior patient care and a much better region to work for physicians and nurses."

The recent deployment of Novant health's converged voice and statistics community leverages Nortel optical and IP Telephony infrastructure to ensure community availability and reliability for all of Novant fitness's geographically-dispersed amenities. The converged solution allows for instant entry to applications reminiscent of affected person scientific records and exceeds latest healthcare requirements for enterprise continuity and catastrophe restoration planning while protecting and securing crucial affected person tips. the brand new converged answer allows for for backup, storage and retrieval of essential data for essentially three.4 million sufferers.

"We work with healthcare providers to not most effective enhance provider to their shoppers however also be certain they exceed their ongoing communications wants in an trade the place carrier is of mission-vital significance," referred to Dan younger, vice chairman, world industry solutions advertising and marketing, Nortel. "There is not any other business the place well timed communications are greater essential. We work carefully with our consumers to examine how most desirable to satisfy their necessities, no matter if guaranteeing doctors can collaborate inspite of location or simply enabling health center group of workers to attain the correct medical professional at the appropriate time immediately. The deployments announced nowadays symbolize our commitment to proposing trade-main solutions with the reliability, security and productiveness advantages that our shoppers demand while bettering the human event via communications."

Capital fitness lately selected the Nortel Unified Messaging platform via Nortel Elite skills companion TELUS Communications, Inc. to provide unified messaging services to greater than 6,000 users in multiple amenities. Unified messaging options will raise the potential of individuals to contact Capital health personnel any time of the day through the web or by using cell. Converging messaging services additionally enables Capital fitness personnel to respond to laptop or voice messages within the caller-preferred method.

Donna Strating, chief advice officer of Capital health, pointed out that the business-vast solution will reduce operating charges, simplify administration and enrich body of workers productivity.

Capital health promises public health, community fitness, outpatient and inpatient acute care, rehabilitative care and prolonged care features to more than a million residents in the greater Edmonton, Alberta area, together with Capital fitness hyperlink, a invariably-obtainable health suggestions line operated by means of registered nurses. Capital health link without difficulty addresses sufferers' questions and reduces unnecessary stroll-ins to emergency rooms.

additionally, Geisinger fitness device, a 691-bed general practitioner-led device serving residents all over 38 counties in crucial and Northeastern Pennsylvania, has deployed products and options from Nortel's award-winning Self-provider options portfolio, in addition to products from the Nortel IP Telephony portfolio. These solutions have resulted within the corporation's call center decreasing its call abandonment rate with the aid of 37 percent whereas expanding its mobile client provider levels 19 %. additionally, Nortel's speech cognizance solution allows for callers to join without delay with the system's 600 doctors and more than seventy eight departments and forty two community practice websites via voice prompts.

"We checked out a couple of voice gadget companies, but we chose Nortel as a result of their means to interface with our present techniques and their surprising service," noted Carol Swank, Geisinger's entry center Director.

To be certain caregivers are capable of collaborate seamlessly even with area, credit Valley sanatorium additionally deployed the Nortel VoWLAN solution. "This enables all our caregivers to coordinate with specialists, basic care givers and other specialists immediately, featuring voice communications in addition to access to other applications in a relaxed atmosphere that protects affected person tips and permits stronger entry at the factor-of-care," mentioned Leigh Popov, manager, information methods, technical features and telecommunications, The credit Valley health center.

Nortel offers more than a few enterprise, optical and instant solutions designed specifically to satisfy the requirements of healthcare shoppers. These solutions encompass mobile healthcare applications, protection, high-performance networking, business continuity and catastrophe restoration, IP telephony, multimedia collaboration, contact facilities and self-service purposes.

About Nortel

Nortel is a identified chief in supplying communications capabilities that boost the human journey, ignite and energy international commerce, and secure and offer protection to the realm's most important guidance. Serving both carrier provider and commercial enterprise customers, Nortel delivers resourceful technology options encompassing conclusion-to-conclusion broadband, Voice over IP, multimedia functions and purposes, and instant broadband designed to help individuals solve the realm's most excellent challenges. Nortel does company in more than 150 nations. For more assistance, talk over with Nortel on the internet at www.nortel.com. For the newest Nortel news, consult with www.nortel.com/news.

definite tips protected in this press release is ahead-searching and is discipline to important dangers and uncertainties. The consequences or pursuits estimated in these statements may additionally range materially from specific results or events.

components which may trigger effects or movements to vary from latest expectations include, among other things: the influence of Nortel's independent review and planned restatement or revisions of its up to now announced or filed economic outcomes; the decision of the accounting concerns introduced on November eleven, 2004, together with the outcomes of discussions with the us Securities and trade commission (SEC); the influence of the management adjustments announced on April 28, 2004 and August 19, 2004; the influence of the inability to satisfy Nortel's filing duties on support facilities and public debt obligations; any talents delisting or suspension of the enterprise's or NNL's securities; the hostile decision of litigation, investigations, highbrow property disputes and identical concerns; the sufficiency of Nortel's restructuring actions, including the work plan announced on August 19, 2004 as up to date on September 30, 2004, together with the talents for bigger precise expenses to be incurred in connection with restructuring movements compared to the estimated costs of such moves; cautious or reduced spending via Nortel's shoppers; fluctuations in Nortel's working results and prevalent business, economic and market conditions and growth fees; the conversation via Nortel's auditors of the existence of fabric weaknesses in internal controls; Nortel's skill to recruit and keep certified employees; fluctuations in Nortel's money circulation, level of unbelievable debt and latest debt ratings; the use of cash collateral to aid Nortel's general route business actions; the dependence on Nortel's subsidiaries for funding; the impact of Nortel's described benefit plans and deferred tax property on effects of operations and Nortel's cash flows; Nortel's dependence on new product building and its capacity to predict market demand for specific items; Nortel's capacity to integrate the operations and technologies of got organizations in an exceptional manner; the impact of speedy technological and market change; the affect of rate and product competitors; limitations to overseas boom and global economic circumstances, in particular in emerging markets and including interest expense and forex trade fee fluctuations; the impact of rationalization in the telecommunications business; adjustments in regulation of the information superhighway; the have an effect on of the credit score risks of Nortel's valued clientele and the influence of client financing and commitments; inventory market volatility commonly and as a result of acceleration of the agreement date or early contract of Nortel's buy contracts; the impact of Nortel's deliver and outsourcing contracts that include beginning and setting up provisions, which, if not met, could result within the charge of tremendous penalties or liquidated damages; and the long run success of Nortel's strategic alliances.

For additional information with appreciate to certain of these and other factors, see probably the most recent kind 10-Q/A and form 10-okay/A filed by using Nortel with the SEC. unless otherwise required via relevant securities legal guidelines, Nortel disclaims any intention or responsibility to replace or revise any ahead-looking statements, no matter if because of new information, future routine or in any other case.

Nortel, the Nortel emblem, the Globemark and CallPilot are emblems of Nortel Networks.




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Nortel Contact Center Manager Rls. 7.0(R) Install and Config

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101 BEST PRACTICES >> Connectivity | killexams.com real questions and Pass4sure dumps

101 BEST PRACTICES >> Connectivity

Edited By Mary Grush

ConnectivityNothing has changed the landscape of higher education IT more than connectivity. From “on-demand” services for our net-gen students and advanced eLearning systems for faculty, to high-performance computing grid resources for researchers, IT is now dishing out more networked services than ever to connect campus constituents to each other and to the world. Expectations from students, faculty, researchers, administrators, their professional communities, and the general public will only grow as IT leaders grapple with the challenges of providing distributed, secure, interoperable networked services for today’s connected campuses. On the next pages, we’ve highlighted some of the best examples of how campus IT is meeting the connectivity challenge.

33 :: WHAT D'ES WIRELESS CONNECTIVITY LOOK LIKE?

BALL STATE’s Shafer Tower

BALL STATE’s Shafer Tower becamepart of a multisensory network experience.

Artists and IT managers at Ball State University (IN) collaborated this past spring on an interactive digital sculpture project depicting the school’s wireless network infrastructure in a multisensory experience, incorporating projection screens, cameras, computers, speakers, lights, and even the carillon bells in the campus’ Shafer Tower. The sights and sounds reacted to changes in network activity and traffic location as they happened, including the activity of local participants using their handheld 802.11g wireless devices to interact with the sculpture in real time. The digital sculpture will be recomposed and displayed permanently on a series of wall-mounted plasma screens; plans are to overlay real-time and historical data that illustrate the full spectrum of campus wireless traffic.More info here.

34 :: MULTI-INSTITUTION CONNECTIVITY

LSU’s Brian Voss

LSU’s Brian Voss

Louisiana State University CIO Brian Voss says that supercomputing is a priority at LSU: “One of the things we’re very focused on, because of the presence of Ed Seidel and the Center for Computation and Technology at LSU, is high-performance and grid computing for the advancement of science. And the LONI project—the Louisiana Optical Network Initiative—g'es beyond what we’re doing on our own campus. What differentiates it from many of its regional optical networking peers around the country is that LONI is not only a network; it is also a scientific grid computing environment. In addition to buying the fiber pathways, optical gear, and network switches to bring up LONI as a regional network, we’ve also purchased high-performance computing resources to distribute to state institutions so that we can use LONI to form a computational grid.” This plan will include six Dell server clusters running at 30 teraFLOPS. Adds Voss, “LSU is also a member of SURA, the Southeastern Universities Research Association. SURA has a project called the SURAgrid that allows member institutions to put computational assets or resources into a broader grid across the SURA community, to provide that resource to researchers working collaboratively within SURA. And that is moving forward at a rapid pace over the next few months.

“Both LONI and the SURAgrid are initiatives that help advance the collaborative nature of 21st-century science, and show how building IT infrastructure can really enable scientific advances that go beyond the borders of an individual lab or campus, or even, say, to a broader region,” he says. “And that fits well with our role in the national infrastructure in terms of our involvement with national high-performance networks such as National LambdaRail.” More info here.

35 :: P2P AND COLLABORATIVE LEARNING

Judith Boettcher reflected in her June 2006 eLearning column: “The P2P paradigm is not restricted to music sharing or moviemaking. Clearly, two key P2P features are fast becoming essential to the future of eLearning: instant communication between peers, and file sharing (which includes more control over content). Add in the growing culture of sharing and collaboration, and sprinkle with the continuing evolution of the faculty member into the role of producer and director, orchestrating learning from the sidelines. These are the elements of the eLearning experience we should be preparing and designing for. The relationship between faculty and students will continue to change, and adjusting our tools and systems to benefit, not collapse, from these changes is our challenge. Where P2P services will lead is yet unknown, but their future application to collaborative eLearning will no doubt hold surprises for us all.” More info here.

36 :: NEXT-GENERATION WIRELESS

At the University of Texas-Austin, Nortel is getting some expert advice on the development of tomorrow’s wireless technology. Through the university’s multidisciplinary Industrial Affiliates Program, students and professors are carrying out pre-competitive research on wireless technology. UT’s Wireless Networking and Communications Group, a research center within the department of Electrical and Computer Engineering, is working with Nortel and other wireless, software, and semiconductor company sponsors on research in such areas as propagation and antennas, modulation and coding, signal processing, sensor and ad-hoc networks, network security, and network architectures.

37 :: COLLABORATION VIA THE PORTAL AND BEYOND

Loyola Marymount University (CA) turned its SunGard Higher Education Luminis campus portal into a two-way web application to support document sharing and collaboration for the whole campus. By integrating Xythos Digital Locker applications within its portal, LMU is encouraging users to store all of their content in the portal, making it much easier to share with others. Single sign-on authentication and encrypted file transfer provide improved content security and compliance. The Xythos solution will also help support the university’s strategic initiative to increase its focus on research, because it provides web-based tools for securely sharing research-related materials among different organizations that connect via public networks such as the internet.

38 :: HANDHELDS IN THE FIELD

In New York City’s borough of The Bronx, Hostos Community College of CUNY students are taking their Palm Tungsten E2 PDAs to city parks, to study forest ecology. The devices are part of an initiative at the college that will introduce mobile technology into curricula across various disciplines, including mathematics, nursing, and biology. More info here.


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References :


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Wordpress : http://wp.me/p7SJ6L-Jc
Issu : https://issuu.com/trutrainers/docs/920-174
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Calameo : http://en.calameo.com/books/0049235266b7cede9f7f8
Box.net : https://app.box.com/s/a926c3amyyibr06qlay9gszaevipzx3r
zoho.com : https://docs.zoho.com/file/5pm6x997ea9d05c05440faa5714cf91218b3d






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