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CAT-180 - CA Service Desk Manager r12 Professional(R) - BrainDump Information

Vendor Name : CA-Technologies
Exam Code : CAT-180
Exam Name : CA Service Desk Manager r12 Professional(R)
Questions and Answers : 40 Q & A
Updated On : January 18, 2019
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CAT-180 exam Dumps Source : CA Service Desk Manager r12 Professional(R)

Test Code : CAT-180
Test Name : CA Service Desk Manager r12 Professional(R)
Vendor Name : CA-Technologies
Q&A : 40 Real Questions

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CA-Technologies CA-Technologies CA Service Desk

CA Says provider Desk providing is ITIL-Compliant | killexams.com Real Questions and Pass4sure dumps

Jan 6, 2014

CA technologies announced that its CA service Desk supervisor r12.9 has done the highest degree of certification for PinkVERIFY 2011 from red Elephant, an counsel expertise Infrastructure Library (ITIL) certification and education provider.

“as it continues to play an increasingly strategic role in our consumers’ agencies, it has become completely essential for them to fastidiously make certain that each point of it is functionally optimized,” referred to Crystal Miceli, senior director, product marketing, CA technologies. CA service Desk manager is supposed to help firms develop their ITIL competencies base, she brought.

CA provider Desk manager r12.9 completed PinkVERIFY certification on all 15 attainable ITIL methods that span the IT maturity spectrum, from chaos to proactive company alignment. ITIL optimal practices assist companies enrich the first-rate and efficiency of core IT methods and more desirable align corresponding investments with their broader enterprise objectives.

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manhattan--(enterprise WIRE)--CA applied sciences (NASDAQ: CA) nowadays unveiled CA Cloud service management, a cell-equipped, SaaS-based IT provider administration (ITSM) answer that grants simplicity and speed throughout the commercial enterprise.

CA Cloud service management is designed with a special ‘configure, don’t code’ method that offers implementation in weeks, now not months, without new building and upkeep resources or advanced improvements. basically, carrier birth and useful resource provisioning may also be automated in barely a couple of minutes. And, it provides a purchaser-like adventure to accelerate adoption and empower conclusion clients.

“The explosion of purposes and gadgets deployed in the enterprise has made service beginning a cornerstone of worker and business productiveness. CA has designed an answer that unlocks the complete advantage of SaaS by way of focusing on what matters to consumers – worker pride, speed of deployment and decreased charge of possession,” stated Lokesh Jindal, accepted manager, IT business management, CA applied sciences.

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New solution Challenges natural items To free up SaaS cost

A fresh Gartner survey* of early-ITSM SaaS adopters chiefly cited right here:

  • When imposing SaaS-primarily based IT carrier desk options, customization and integration are essentially the most normal problems.
  • Infrastructure and operations groups file that SaaS options aren't faster to put in force than on-premises options.
  • I&O organizations record that SaaS solutions have not led to a discount in personnel assisting the device.
  • CA Cloud carrier management was developed to tackle these challenges and force sustained price for IT groups and end clients. Key advantages consist of:

  • An intuitive and chic consumer interface with contemporary search and collaboration
  • A wealthy mobile journey for end clients to request features, belongings and guide from any machine
  • genuine “drag-and-drop” workflows that may also be inbuilt minutes
  • Dynamic “in-app” assistance that speeds up preliminary setup
  • Asset administration and discovery
  • advanced, self-provider reporting and dashboards
  • “options like CA Cloud service administration can convey on the promise of SaaS ITSM by means of focusing on efficiently meeting the core wants of user personas rather than a complicated technical platform that’s problematic to retain and improve,” observed Robert younger, research supervisor, enterprise equipment administration application, IDC.

    CA Cloud service management grew to be accessible on can also 30. Beta testers and clients have supplied favorable remarks:

    “at first we have been concerned that CA had beneath scoped the answer implementation for one among our fundamental valued clientele, but we right away discovered that CA Cloud service administration’s entertaining strategy had eradicated a great deal of the average building work associated with carrier administration implementations,” mentioned Carey Blunt, world carrier Desk Chief Architect, Fujitsu. “CA Cloud provider administration is functionally-wealthy and straightforward-to-put into effect, with standardized and preconfigured ITMaaS capabilities that breathe fresh air into the ITSM market.”

    “All too often, sound carrier administration adoption suffers with sophisticated solutions that may well be stacked with facets but are only too difficult to use and expensive to preserve,” mentioned Dan Timko, president and Chief technology Officer of Cirrity. “CA Cloud carrier management gave us the capabilities we necessary to carrier our clients while additionally allowing for an accelerated implementation and time to value.”

    “We’ve come to rely on CA technologies for characteristic-prosperous yet easy-to-use carrier administration functionality that makes IT existence easy for us and our growing client base,” pointed out Krishna Prasad, CSO at UST world.

    “we now have been a CA Cloud provider administration client for a few years and are very excited to be part of the product’s evolution,” said Nathan Unsworth, EUC observe Lead at CSS Corp. “As an MSP, a key component to our success with the platform has been its utilization simplicity and ‘lower than one full-time employee’ method to configuration, deployment, and on-going administration.”

    CA Cloud service administration extra expands CA applied sciences management Cloud choices launched previous this yr with the industry’s first, comprehensive management Cloud for Mobility – a collection for cell content, utility and device administration delivered as a cloud service.

    *Gartner “Survey analysis: the way to Interpret SaaS-based IT carrier desk device myths, truth and suggestions”, Jeffrey Brooks, Jarod Greene, Chris Matchett, October 8, 2013.

    materials:

    follow CA applied sciences

    About CA technologies

    CA applied sciences (NASDAQ: CA) provides IT administration solutions that support shoppers manipulate and at ease advanced IT environments to assist agile enterprise capabilities. businesses leverage CA technologies utility and SaaS solutions to accelerate innovation, radically change infrastructure and comfortable information and identities, from the statistics core to the cloud. be trained extra about CA technologies at www.ca.com.

    criminal Notices

    Copyright © 2014 CA. All Rights Reserved. One CA Plaza, Islandia, N.Y. 11749. All logos, trade names, service marks, and logos referenced herein belong to their respective agencies. HDI is being paid a payment by way of CA when it comes to this survey and the presentation displays HDI’s views, evaluation and conclusions.


    SOGIQUE provides perception, Intelligence and Personalization to consumer service Desk Operations With Coveo and C2 improvements | killexams.com Real Questions and Pass4sure dumps

    QUEBEC--(Marketwire - Oct 17, 2012) -  

  • nowadays, Coveo announced that SOGIQUE, a division of Quebec's health network, is leveraging Coveo for CRM and make contact with facilities to search, navigate and correlate its advice assets for more desirable customer engagement. 
  • by way of incorporating assistance from companion C2 innovations, a leading issuer of built-in and customised carrier desk options, Coveo is enabling SOGIQUE's service agents to entry, via a single, consolidated view, all counsel from within their service requests and numerous capabilities base programs -- leading to extra productive diagnoses and resolutions of complex client carrier requests.
  • SOGIQUE actively helps and manages the programs behind Quebec's health community. The organization plays a massive role in modernizing the location's fitness system via setting up and managing clinical, social and administrative property used in the health community. Its aid core manages client service requests across 23 distinctive fitness care functions all through the vicinity. additional important customer context is present in e mail functions, on-line content, information management techniques and file systems.
  • SOGIQUE makes use of C2's provider desk answer to effectively manipulate, automate and organize its consumer service requests. C2's ticketing system and talents base enable agents to doc and arrange client provider interactions to be able to correctly and intelligently tackle similar service requests.
  • Coveo's solutions index guidance from across SOGIQUE's abilities infrastructure, together with the C2 solutions, and immediately bring together contextually imperative guidance within C2's intelligent database, in addition to a large choice of health care purposes and statistics sources, akin to Lotus Notes databases and emails, sites, file shares and intranets. via Coveo's QuickView user interface, information is straight presented in a web structure, in spite of its usual form. Permissions-aware safety ensures that the immediate and position-primarily based access to guidance is all the time cozy -- making certain relevant tips delivery to the right particular person. SOGIQUE agents have contextually critical information that is automatically indexed, consolidated, correlated and offered subject to the permissions of every individual consumer.
  • via combining Coveo and C2, valued clientele are capable of greater intelligently and successfully tackle a high extent of complex client requests. via its new partnership with each companies, SOGIQUE is enhancing suggestions access to facilitate choice making, enhance every day efficiencies and operations and domesticate one-to-one relationships.
  • supporting charges

  • Stéphane Lauzière, president of C2 improvements: "Our aim at C2 is to make the client service experience as productive and personable as feasible. As a leader in providing a truly personalized and a professional consumer adventure, Coveo's know-how takes our carrier desk options to a brand new stage of productiveness and perception. We're blissful with our joint work to date and we're eager for facilitating less demanding, greater helpful and efficient customer carrier operations for a lot of of our consumers."
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    Distance Learning Students Inspire Through Educational Success Stories | killexams.com real questions and Pass4sure dumps

    While a formal post-secondary degree is not required for many hospitality positions, professional development and education can help employees to advance and excel in their careers.

    For nearly 65 years, the American Hotel & Lodging Educational Institute has offered Distance Learning courses to help people achieve their educational goals, even if they can’t attend college.

    We’d like you to meet a few of these students.

    Georges Farhat, general manager of the Crowne Plaza Dubai, UAE, completed AHLEI’s 12-course Hospitality Management Diploma through online learning in a record five months. He said that completing the program taught him the strength of his determination and boosted his professional confidence. He also said he wanted to set an example for his staff.

    Age is no barrier for acquiring and constantly upgrading knowledge.

    “Age is no barrier for acquiring and constantly upgrading knowledge,” he stated. “I was able to inspire my team to enroll for a higher education by giving personal examples and build a culture of high performance not only for myself but for the entire team.”

    Farhat cited several examples of how he used the knowledge and information gained through his AHLEI coursework to improve performance at his property.

    “I enhanced my marketing knowledge to showcase our product in a strategic manner. I have streamlined the recruitment process and am working toward greater employee engagement through focus group discussion for teams,” he said.

    Tesa Lopez, public area supervisor, Terranea Resort, Manhattan Beach, California, began taking Distance Learning courses to help her make the transition from a retail background to a hospitality career. Because she has a son in college and because of her work schedule, pursuing her own college degree was not an option, but AHLEI’s program was. Scholarships from the American Hotel & Lodging Educational Foundation (AHLEF) and the California Hotel & Lodging Association Education Foundation also made it possible for her to pursue her educational goals.

    “I was very motivated to pursue my education to increase my understanding of the hospitality industry and enhance my leadership skills,” said Lopez. “My courses helped me to understand not only my area of work in public area housekeeping, but I can see how all the departments are connected to each other in providing service to guests and maintaining an outstanding customer experience.”

    Terranea is a 102-acre, eco-friendly resort, which means that Lopez must take into account issues of sustainability and recycling as well as cleanliness and order while managing her team.

    I enjoy what I do and I have a passion to see and admire the view of my resort every single day.

    “When I come to work at Terranea, I don’t just go to work, but I go to teach what I have learned and to have fun with guest, my team, and co-workers,” said Lopez. “I enjoy what I do and I have a passion to see and admire the view of my resort every single day.”

    Shawn Sands, CRM, CFBE, restaurant manager IV, Mosaic, the Cove Atlantis, Bahamas, has earned both the Hospitality Management and Food & Beverage Management Diplomas. He is a long-time AHLEI student, having earned the Food & Beverage Certificate of Specialization in 2007. He has also earned the professional designations of Certified Restaurant Manager (CRM) in 2011, and Certified Food & Beverage Executive (CFBE®) in 2013.

    I realized that what I did was not just a job, it was a full-time career that truly made an everlasting difference in people’s lives.

    Sands began his career as a cook and has been promoted to sous chef, and then through various levels of restaurant manager for various F&B outlets at the property. He has used information from his coursework to implement procedures that have resulted in greater efficiency and improved customer satisfaction scores. For instance, at The Cove Atlantis, he implemented new systematic service operating procedures that increased both profits and guest satisfaction. As restaurant manager at the Mosaic at The Cove, he has established customer service training, health and safety programs, and maintenance/ cleaning programs that have increased employee productivity.

    Sands said that he chose AHLEI’s courses to feel more confident and to gain knowledge to share with others.

    “I am from the Bahamas, where tourism is our number one industry. With representing one of the biggest employers — Atlantis — I wanted to be the best at what I do,” he said. “I realized that what I did was not just a job, it was a full-time career that truly made an everlasting difference in people’s lives. This program encourages me to continue to take more steps in ensuring that I continue to progress in my career and encourage others to do the same.”

    Marion Green, general manager, Naval Station Everett Navy Gateway Inns & Suites (NGIS), Marysville, Washington, began taking AHLEI’s hospitality management distance learning courses in 2007, after first earning the Certified Front Desk Representative certification in 2005. He completed the Hospitality Management Diploma in 2014, and credits his coursework with giving him the foundation he needed to excel in his career and be promoted to general manager.

    “The courses gave me the tools I needed to use as a supervisor,” he said. “As a complex manager, they provided me with the core materials necessary to be an effective leader. My promotion to general manager was a testament to my willingness to learn and grow in the hospitality industry.”

    Green oversaw a $3 million total renovation project for his property, which has been honored multiple times with Navy Lodging’s 5-Star Admiral Elmo R. Zumwalt Award for Excellence.

    The AHLEI education provided me a greater understanding and respect for customer’s needs, wants, and expectations.

    “The AHLEI education provided me a greater understanding and respect for customer’s needs, wants, and expectations. It has absolutely provided me the confidence in my knowledge and a solid foundation of hospitality management,” said Green.

    Christine Saldanha, executive housekeeper at the Crowne Plaza Hotel & Resorts, Dubai, UAE, decided to take AHLEI’s hospitality management courses through to enhance her knowledge and achieve career growth, while boosting her professional confidence.

    “In-depth knowledge of all operational departments has enabled me to effectively participate in hotel strategy and goal setting meetings,” she said. “It has helped improve my leadership competencies and effectively communicate my ideas for the hotel.”

    Some of those ideas have included a “reward and recognition” program for team members that raised employee satisfaction scores; revised departmental disciplinary action procedures; and encouraging the property’s participation in several “green” and sustainability programs locally. Saldanha also encourages employees at her property and other area hotels to enroll in AHLEI’s Distance Learning courses and mentors them through the e-learning process.

    AHLEI gives us all the necessary tools we need for a better future, or simply to pursue a new beginning as we embark on our unique career paths.

    “Education is the key to the future and the process of learning never ends. Today, I feel empowered and energized to fulfill my personal and professional goals and progress towards a brighter future,” said Saldanha. “AHLEI gives us all the necessary tools we need for a better future, or simply to pursue a new beginning as we embark on our unique career paths.”


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    City finances

    The next mayor faces a projected $327-million budget shortfall in 2014-2015. The city’s budget advisor called last year for a new round of layoffs and for key city assets to be turned over to private operators. A former mayor has even suggested the city is heading for bankruptcy.

    1. Do you support the March 5 ballot measure that would raise the sales tax by half a cent to generate $215 million a year for city accounts?

    2. If you oppose the sales tax, what city programs would you eliminate or scale back?

    3. Is new revenue essential to fixing city finances? If so, what kind would you seek?

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    5. To spur business activity, is it necessary to eliminate the city’s gross receipts tax? If that were done, how would you make up the revenue?

    6. Do you believe city employees should make additional concessions on employee salaries, pensions or benefits? If so, how? If not, why not?

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    1. Do you have any plan to immediately bring jobs to the city, boost the middle class in particular and lower unemployment?

    2. Apart from construction jobs and the movie industry, do you have any plan to grow the job pool by drawing new industries to the city?

    3. Do you believe Los Angeles must provide tax subsidies or exemptions to attract new development?

    4. Do you believe in fostering transit-oriented development?

    5. Business leaders complain that the City Hall permit and inspection process continues to be a tangle of red tape. What would you do to make it easier for businesses to come to, and operate in, the city?

    6. How important do you think AEG’s downtown stadium plan is to the city’s overall development?

    7. Do you believe that having a professional football team would bring in new revenue and not just move revenue from one type of entertainment to another?

    Public safety

    Some say the expansion of the LAPD has strained budgets to such a degree that the city must lay off additional civilian employees. Lawsuits continue to dog the LAPD. The fire chief blames budget cuts for declining response times, which he admits he cannot reliably track.

    1. Should the LAPD continue to hire officers to replace those who resign or retire, keeping staffing levels the same? If not, should the department be larger or smaller? If you believe it should be larger, how would you pay for that?

    2. Will you ask Police Chief Charlie Beck to serve a second term?

    3. Do you agree with Chief Beck’s decision to make it easier for unlicensed drivers — many of them illegal immigrants — to keep their vehicles from being impounded for long periods?

    4. Do you believe the LAPD is doing enough to lower the cost and frequency of use-of-force, harassment and traffic-related lawsuits against the department? If not, what should be changed?

    5. Do you believe police officer disciplinary hearings and records should be open to the public or kept secret?

    6. The city will soon begin negotiating a new contract for the LAPD’s 10,000 officers. Should that contract continue to require that officers take compensated time off in lieu of overtime pay? If so, how much?

    7. Do you have confidence in the administration of Fire Chief Brian Cummings?

    8. Do you support a plan to convert LAFD dispatch-center employees from 24-hour shifts to a 40-hour work week?

    9. Should the LAFD dispatch center be staffed by civilian workers instead of sworn employees?

    10. What would you do to speed response times, especially in those parts of the city — such as hillside communities and around the city’s border — where responses are slowest?

    Transportation

    The Measure R sales tax is generating billions of dollars for road and rail construction, including a Westside subway extension, but efforts to speed work with additional money have fallen short. There is still no rail to LAX, and traffic on the Westside has even caused President Obama to express dismay.

    1. Do you believe Metro should try again to win an extension of Measure R, similar to the Measure J ballot proposal that failed in November?

    2. Do you agree with advocates who call for changing the voter threshold for taxes on transportation projects to be lowered from two-thirds to 55%?

    3. Will you give rail development the same emphasis that Mayor Antonio Villaraigosa has?

    4. Mayor Villaraigosa was sometimes criticized for prioritizing rail projects over the county’s bus system. What role do you think the bus system should play?

    5. Do you believe rail is the most cost-effective way to improve transportation in the city?

    6. Do you believe that a “subway to the sea” — the Westside subway extension — is necessary?

    7. What route should Metro select for the Westside subway as it passes through Century City?

    8. Should more toll lanes be placed on Los Angeles freeway carpool lanes?

    9. For decades transit officials have debated an extension of the 710 Freeway through South Pasadena. Should it be built, and if so, how?

    10. Do you favor moving the north runways at LAX closer to Westchester? If so, why?

    11. What improvements are still needed at LAX?

    12. Would you sell or give up control over Ontario International Airport? If so, why?

    13. Do you think the city needs to privatize its parking garages?

    14. The city has a growing bicycle movement. What are your feelings about bicyclists in L.A., and what needs to be done/not done to accommodate them on L.A.’s roads?

    15. At least 42% of the city’s sidewalks are in poor shape, and lawsuits may force the city to spend huge sums to repair them. What would you do to fix the city’s streets and sidewalks?

    Education

    The largest school system in California struggles with low test scores and graduation rates. LAUSD teachers and administrators disagree on evaluation methods. Mayor Antonio Villaraigosa attempted a takeover but settled for running a limited number of campuses.

    1. How would you describe the state of the Los Angeles Unified School District?

    2. Will you continue to oversee the nonprofit that runs Mayor Villaraigosa’s 15 schools?

    3. Will you try to have the same level of political involvement and influence over the school board by fielding candidates and helping to pay for their campaigns?

    4. How would you evaluate the performance of Superintendent John Deasy?

    5. Mayor Villaraigosa has said that student test scores should account for at least 30% of a teacher’s evaluation. To what extent do you agree or disagree?

    6. What are the top three things you could do to help improve the school system as mayor?

    7. Should every charter school have a teacher workforce that is represented by a union?

    8. How many additional charter schools should LAUSD allow?

    Environment

    Power costs are rising as the DWP moves from coal to renewable fuels. The Supreme Court is weighing lawsuits over the port’s clean-truck program. Advocates for green spaces say more parks are needed. Developers are pushing back at state environmental impact laws.

    1. Some projections provided to the city forecast that the DWP will have at least 10 consecutive years of rate hikes as the utility complies with regulations and moves toward more renewable power. What would you do to address these rising costs?

    2. Mayor Antonio Villaraigosa pledged to wean the DWP off coal by 2020. But the DWP’s projections show the utility will still be receiving 28% of its energy from coal by that date. Would you uphold Villaraigosa’s pledge? If so, how would you achieve it?

    3. The Supreme Court is poised to consider challenges to the port’s clean-truck program, particularly as it relates to regulations on owner-operated trucks. Do you support the program as passed by the Harbor Commission?

    4. Do you support the Southern California Intermodal Gateway project in the Port of Los Angeles? How would you address concerns from activists that the project would significantly harm neighbors, both in terms of air quality and traffic?

    5. Should the California Environmental Quality Act be rewritten, as many real estate developers have suggested, to reduce the financial impact of legal challenges over environmental impact reports? If so how?

    6. Anschutz Entertainment Group, the developer of a proposed downtown football stadium, received special state legislation that allowed its project to have an accelerated environmental review process. Should every business receive such treatment? Why or why not?

    7. Advocates for green space contend that Los Angeles needs more parks. Yet the city has been struggling to maintain the parkland that it already has. How would you improve the maintenance of those that already exist while adding new parkland in coming years?



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