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HD0-100 - Help Desk Analyst (HDA) - BrainDump Information

Vendor Name : HDI
Exam Code : HD0-100
Exam Name : Help Desk Analyst (HDA)
Questions and Answers : 116 Q & A
Updated On : March 21, 2019
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HD0-100 exam Dumps Source : Help Desk Analyst (HDA)

Test Code : HD0-100
Test Name : Help Desk Analyst (HDA)
Vendor Name : HDI
Q&A : 116 Real Questions

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HDI Help Desk Analyst (HDA)

HDI, CompTIA and Microsoft Collaborate to advertise Complementary Certifications focused on bettering IT provider and guide capabilities | killexams.com Real Questions and Pass4sure dumps

CHICAGO, Sept. 13, 2004 — HDI, the area’s greatest membership affiliation for IT provider and support experts and the premier delicate skill certification body for the trade; CompTIA, the Computing expertise trade association; and Microsoft Corp., the leading provider of technical abilities certification for the IT industry, these days introduced they are participating to promote the benefits of mixing their respective certifications. together, CompTIA’s A+® certification for computing device provider and assist technicians, HDI’s client assist professional (CSS) or assist Desk Analyst (HDA) certification degrees, and the Microsoft®certified laptop support Technician (MCDST) certification construct on one one more to provide an ideal certification path for entry-level IT provider and aid experts, and should help them boost their profession path. The announcement became made at the HDI school practicing event held Sept. 13–17 on the Palmer residence in Chicago.

In each small and massive company environments, where workstation maintenance and troubleshooting are critical advantage, guaranteeing that front-line aid desk personnel are trained and certified in each technical and repair capabilities helps carry each sooner resolution times and a far better degree of customer delight. This mixture of advantage results in enhanced ROI for the organization.

“because the biggest developer of dealer-impartial IT certification assessments globally, CompTIA recognizes very evidently the need for IT authorities to demonstrate their skills and potential through certification,” said Bob Sartor, director, trade and consumer courses, DHL guidance techniques (Americas) Inc. and chair of the board of directors, CompTIA. “We also appreciate the expanding importance to average company operations of nontechnical knowledge similar to active listening and the capture of competencies right through calls. through working with HDI and Microsoft to advertise the merits of our certifications, we're able to enormously enhance the means of entrance-line technical assist authorities to do their jobs at the maximum ranges of effectivity.”

“With a huge portion of the area’s companies operating Microsoft utility, MCDST is absolutely important because it specializes in assisting key technologies on the company desktop–notably, home windows®XP and Microsoft workplace,” said Al Valvano, supervisor of the gaining knowledge of certification application at Microsoft. “however managers know that to effectively leverage their support desk’s expertise and advantage throughout the organization, they should couple that capabilities of know-how with tender potential.”

“in order for the assist middle to become extra strategic to the company as a whole, it has to provide exemplary service on all stages: from technical troubleshooting to showing empathy to clients. These ability sets are totally complementary, so it made excellent sense for us to be part of with CompTIA in educating specialists and their employers in regards to the want for both sorts of certifications,” added Ron Muns, CEO, HDI.

About CompTIA’s A+ Certification

The A+ Certification is a global trade credential that validates the knowledge of computing device provider and guide technicians who've an equivalent of 500 hours of fingers-on adventure. primary hardware and application providers, distributors and VARs settle for CompTIA A+ as the normal in groundwork-level, dealer-neutral certification for provider and support desk technicians. the two checks that make up the certification cowl a broad range of hardware and utility technologies, but don't seem to be bound to any supplier-specific items. The knowledge and abilities measured through the CompTIA A+ tests have been derived from an industrywide and global job assignment evaluation. to this point, greater than 600,000 people have got CompTIA A+ certification.

About Microsoft’s MCDST Certification

The Microsoft licensed computer aid Technician (MCDST) credential helps set the competency degree of support desk workforce on the Microsoft windows XP working equipment and the purposes that run on it by way of specializing in prognosis and assessment of conclusion-user incident requests. more suggestions in regards to the MCDST may also be found at http://www.microsoft.com/gaining knowledge of/mcp/mcdst/ .

About HDI’s CSS and HDA Certifications

The HDI client assist professional (CSS) Certification is focused to people wishing to qualify to work in a client assist center/aid desk atmosphere. HDI-certified client aid specialists had been verified to be sure they meet the required requirements for featuring unsurpassed customer provider. The HDI aid Desk Analyst (HDA) Certification working towards software offers support desk and aid middle gurus with the tools, techniques and expertise to obtain success as front-line analysts, to leverage career building alternatives, and to be aware the change between help operations that only feature as a enterprise unit and people that make a favorable impact on the organization as an entire. With HDI’s HDA Certification practising, aid specialists are empowered to radically change the aid operation from a price core into a productiveness middle that enhances the firm’s overall effectiveness. greater counsel about these classes and certifications will also be discovered at: http://www.thinkhdi.com/certification/individualCertification/ .

About CompTIA

CompTIA is a world alternate affiliation representing the company pursuits of the tips know-how business. For more than 22 years CompTIA has supplied analysis, networking and partnering alternatives to its 20,000 members in 89 nations. The affiliation is concerned in setting up necessities and highest quality practices, and influencing the political, economic and tutorial arenas that impact IT international. extra suggestions is at www.comptia.org .

About Microsoft

based in 1975, Microsoft (Nasdaq “MSFT”) is the global leader in software, features and options that support americans and corporations recognize their full potential.

About HDI

HDI is the world’s largest membership association for IT provider and help gurus and the premier certification physique for the industry. centered in 1989, HDI’s mission is to steer and promote the IT provider and guide industry with the aid of empowering its members via access to timely and positive trade counsel, including studies and publications; encouraging member collaboration via pursuits and online boards; and establishing internationally recognized, requisites-based industry certification and practising courses. apart from membership, certification, and working towards, HDI produces the highest-rated business adventure, the HDI Annual convention and Expo, for provider and technical support specialists. HDI is member-concentrated, and remains seller-impartial in its efforts to facilitate open, independent networking and tips sharing inside the association network. HDI has greater than 7,500 participants worldwide, (including ninety% of the Fortune 500), and more than 50 active U.S. chapters. For greater information, visit http://www.thinkhdi.com .

Microsoft and home windows are either registered emblems or trademarks of Microsoft Corp. in the u.s. and/or different countries.

The names of precise businesses and items mentioned herein can be the emblems of their respective house owners.

notice to editors: in case you are interested in viewing additional info on Microsoft, please consult with the Microsoft web web page at http://www.microsoft.com/presspass/ on Microsoft’s company assistance pages. internet links, phone numbers and titles had been proper at time of ebook, but may also on account that have modified. For further guidance, journalists and analysts might also contact Microsoft’s fast Response crew or other acceptable contacts listed at http://www.microsoft.com/presspass/contactpr.asp .

HDI support center team Lead Certification working towards Now obtainable | killexams.com Real Questions and Pass4sure dumps

COLORADO SPRINGS, Colo., may also 16 /PRNewswire/ -- HDI, the world's biggest membership association for IT carrier and support authorities and the premier certification physique for the trade, introduced nowadays the provision of training for its most up-to-date certification stage, the HDI assist middle team Lead.

the new course prepares attendees to try for excellence of their challenging position, and introduces key concepts to aid members put together for their HDI Certification examination. This intensive new route is available online in addition to through instructor-led practicing, which includes lectures, workouts, position plays and discussions focused on most useful practices for aid core operations and instructs members on how to easily train and lead a crew.

HDI's SCTL direction teaches most useful practices for aid middle operations, beneficial leadership and administration talents, crew constructing and motivational concepts, a way to manipulate stress and battle, the significance of guide center metrics and offers an introduction to carrier management ITIL techniques.

HDI presents the world's most prestigious certification for service and assist specialists. The certifications are in line with internationally diagnosed open requisites developed via global committees of practitioners and business specialists. HDI certifies at 4 stages: HDI client guide expert (HDI CSS), HDI support Desk Analyst (HDA), aid center crew Lead (HDI SCTL) and HDI support Desk manager (HDI HDM).

the whole HDI SCTL Certification specifications doc is accessible for down load on the HDI site at: http://www.thinkhdi.com/certification/individualCertification/sctl.aspx

Availability & Pricing:

For HDI members, the cost of the brand new HDI SCTL working towards class is $1,295. For non-individuals, the can charge is $1,395. The course is available each online and through instructor-led practicing. For extra information, consult with www.thinkhdi.com/certification/trainingCalendar/default.aspx or call (800) 248-5667.

About HDI

HDI is the area's greatest membership affiliation for IT carrier and help experts and the premier certification body for the industry. established in 1989, HDI's mission is to guide and promote the IT provider and aid industry by using empowering its individuals through entry to well timed and advantageous business information, including reviews and publications; encouraging member collaboration via activities and online forums; and organising internationally recognized, standards-primarily based business certification and practising programs. in addition to membership, certification and practising, HDI produces the realm's greatest and highest-rated event for service and help authorities, the HDI Annual convention & Expo. HDI is member-concentrated, and remains vendor-impartial in its efforts to facilitate open, impartial networking and assistance sharing throughout its global affiliation network. HDI has more than 7,500 members global together with most of the Fortune 500, 60 native chapters in North the us and membership offices on each continent. For greater assistance, discuss with www.thinkhdi.com/.

supply: HDI

CONTACT: Jennifer McClure, Communications techniques, +1-650-387-8590, jenm@newcomm-llc.com

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aid Desk Institute (HDI) Certification ebook: Overview and career Paths | killexams.com Real Questions and Pass4sure dumps

For an increasing number of IT experts, help or guide desk jobs serve as a career launch pad. These organizational instruments continually belong to a larger IT corporation, and their job is to provide guidance and information to clients. These job functions have lots in average and are in amazing demand. In its current Occupational Outlook guide, the U.S. Bureau of Labor statistics describes these positions as "computing device guide specialists."

"Employment of computing device aid experts is projected to develop 12 % from 2014 to 2024, quicker than the commonplace for all occupations. greater assist functions can be crucial as organizations improve their laptop gadget and application."

The identical supply additionally shows that 2015 median pay for such positions is $51,470 once a year, or $24.75 an hour. it's the lowest pay fee for all the laptop jobs they cowl, which explains why or not it's such a common element of entry for IT specialists simply getting began.

The aid Desk Institute (HDI)

situated in 1989, HDI is both a professional affiliation and a certification sponsor. (HDI is the company's felony name, even though it all started because the "aid Desk Institute.") Its average mission is to facilitate knowledgeable construction and to foster organizational success via exception client provider, with a focus on support and help desk operations.

apart from its certification and practising efforts, HDI additionally hosts conferences and pursuits worldwide, produces publications and analysis, and offers considerable alternatives for involved professionals to network and collaborate with one an extra. HDI is part of UBM technology, which also runs the Black Hat, Fusion and Interop conferences, and produces such on-line publications as InformationWeek, dark analyzing and network Computing.

Overview of Core HDI Certifications and Job Roles

HDI certifications are primarily prepared around help center job roles. notwithstanding HDI does present some credentials outdoor this umbrella, their nine core credentials can simply be organized as a quasi-ladder or -cascade of assist desk/assist middle positions (from the bottom up):

HDI consumer carrier representative (HDI-CSR): An HDI certification for frontline client provider representatives, designed to assist them verify client company wants and provide high-quality carrier. The HDI-CSR goals at aid experts from customer service centers, call centers and guide facilities. (route + exam: $795 (individuals)/$895 (nonmembers), $145 exam only)

HDI desktop guide Technician (HDI-DST): An HDI certification for technical support professionals who deliver in-adult guide to internal or far flung employees or worker's, or exterior consumers. The HDI-DST emphasizes recommendations to enhance customer interaction, understanding of provider degree agreements and their affect on workflow and request priorities, root trigger analysis, ITIL procedures for incident, difficulty, change, unencumber, asset and configuration administration. (direction + exam: $645/695, $a hundred forty five examination most effective)

HDI guide middle Analyst (HDI-SCA): An HDI certification that aims at frontline technical help personnel in the hunt for to learn how to manipulate and prioritize incidents and in the reduction of escalations. The HDI-SCA specializes in vital client service expertise for managing intricate customers and enhancing typical client pride. this is probably the most sought-after credential. (route + exam: $645/695, $one hundred forty five exam handiest)

HDI issue management expert (HDI-PM): Developed in partnership with Propoint options, this HDI certification goals at professionals concerned in planning and implementation of a formal issue administration process, performing proactive and reactive problem administration, prioritizing and categorizing problems, investigating and diagnosing complications, coordinating or performing root cause evaluation, developing workarounds and fixes, and proposing adjustments to aid in problem decision. The HDI-PM is in line with a large number of ITSM networks, including ITIL, ISO/IEC 20000 and COBIT. (direction + examination: $225)

HDI help middle crew Lead (HDI-SCTL): crew leads supply the verbal exchange link between guide group participants and their supervisor, and act as the first point of inner escalation for shoppers. HDI certification candidates have to keep in mind crew lead administration and management abilities, service stage and operational stage agreements, ITIL strategies for incident, issue, trade, unlock, asset and configuration management, conflict management recommendations, and americans administration basics, including hiring, scheduling, evaluating and conserving worker's. (direction + exam: $745/795; $145 exam simplest)

HDI desktop assist manager (HDI-DSM): An HDI certification that focuses on laptop aid, together with help for laptops, notebooks, printers and different gadgets for which a firm plans to deliver face-to-face computer guide. A desktop assist supervisor is responsible for executing operational and tactical plans for computing device aid, and meeting consumer and company needs. This certification helps candidates have in mind and master features of effective computing device administration, alignment of computer guide services with enterprise approach, plus tactics for hiring, training and leading high-efficiency teams. (route + exam: $225)

HDI assist middle manager (HDI-SCM): This HDI certification identifies individuals who possess the capabilities and capabilities needed to be successful in managing operational and tactical facets of a aid corporation, and aligning with enterprise needs. successful candidates understand a way to create service and operational agreements, typical operating techniques in helping a provider catalog, steps concerned in formulating cost-benefit analyses, TCO and ROI calculations, and relationships amongst IT service administration processes, and more. (path + examination: $225)

HDI help center Director (HDI-SCD): This pinnacle level HDI certification identifies individuals with critical skills and capabilities regarding carrier management, linked premiere and common practices, the capability to align the department with organizational desires, and to benefit senior administration purchase-in for service advancements and aid center value. The HDI-SCD introduces subject matters regarding potential management, concepts for personnel management, teaching, group building, succession planning, knowing of development of business circumstances, use of reporting equipment and dashboards, and choosing leading and lagging indications. (course + examination: $225)

outdoor the core certification offerings from HDI, you will additionally locate an HDI certified instructor, a few teaching credentials, a lot of abilities-headquartered aid (KCS) credentials (basis, concepts and coaching) and ITIL basis. The HDI-SCD (Director), HDI-SCM and HDI-DSM (support middle and desktop guide manager, respectively), and HDI-SCTL (crew Lead) credentials all expire after three years, area to carrying on with education or retesting requirements. other objects within the core do not expire.

Job Posting and earnings tips for HDI Core Certifications

earnings does climb with seniority: simplest the HDI-CSR falls below the median, with a low-low average revenue of $24,715. not distinctly, it additionally bills for a large fraction of the overall HDI certification-linked job postings.

only the HDI-PM posted a income under $60,000 (just less than $fifty nine,000, to be greater exact). The crew Lead, supervisor and Director certs averaged between $sixty two,000 and $65,000, but all had top values into the six figures. I wager this explains why many guide facilities and support desks are founded outside principal metro areas. This tells me prospective senior help desk authorities should watch their profits alternate options and places carefully to make the better of their alternatives.

How HDI Certification Works

HDI doesn't require certification candidates to purchase and finished practising, except for these of its core certs that expire after three years, which encompass Director, manager and group Lead designations. For different topics, candidates can go with to miss practising and purchase only the exam. people who do buy working towards get the cost of the certification examination covered in that purchase. standard, this makes HDI certifications and practicing quite not pricey, as such issues go.

checks charge $one hundred forty five through themselves when accessible, and training adds no greater than $650 (participants) or $750 (non-participants) to that can charge. where distinct prices appear, the lower cost reflects a standard cut price for candidates who belong to HDI or who work for HDI member companies. for most certifications, there's a collection of "Certification standards" (smartly-defined, open exam targets) that candidates can use to prepare for the corresponding exam. (The Director-degree cert seems to lack a standard, though there's a greater expensive HDI assist middle average available.)

HDI Certification Prep components

HDI presents exam/cert ambitions (Certification necessities), not pricey practicing, and observe checks ($sixty nine/79 for 90 days, $50 extension fee). The business also makes a wide assortment of materials attainable (registration required) to students who register for its practising courses. exams and working towards can be found on-line in digital and actual lecture room formats, and entry to study, practice and prep materials is all online. it really is a very good component, because little or no aftermarket cloth for HDI certifications is available, as far as i can tell.

bottom line

common, the HDI certifications seem like an outstanding guess for 2 kinds of IT knowledgeable: IT newbies and people entering into senior roles. First, it be an outstanding bet for those simply beginning out in the workforce and seeking an part in touchdown a aid desk or tech help job. this is applicable to the primary two or three objects in the core listing preceding. 2d, it's a good bet for these looking for to strengthen to senior positions in support desk or tech help hierarchies, at the team Lead, manager or Director degrees. as the revenue records suggests, those who climb to such levels in this IT area of interest can predict to beat the median earnings pronounced within the U.S. BLS Outlook by an exquisite vast margin. And, given the ongoing growth within the field, and a continuing urge for food for greater and improved guide authorities, may grow to be being an outstanding ordinary career choice in IT.

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Help Desk Analyst (HDA)

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HDI, CompTIA and Microsoft Collaborate To Promote Complementary Certifications Focused on Enhancing IT Service and Support Skills | killexams.com real questions and Pass4sure dumps

CHICAGO, Sept. 13, 2004 — HDI, the world’s largest membership association for IT service and support professionals and the premier soft skill certification body for the industry; CompTIA, the Computing Technology Industry Association; and Microsoft Corp., the leading provider of technical skills certification for the IT Industry, today announced they are collaborating to promote the advantages of combining their respective certifications. Together, CompTIA’s A+® certification for PC service and support technicians, HDI’s Customer Support Specialist (CSS) or Help Desk Analyst (HDA) certification levels, and the Microsoft®Certified Desktop Support Technician (MCDST) certification build on one another to provide a perfect certification path for entry-level IT service and support professionals, and will help them enhance their career path. The announcement was made at the HDI University training event held Sept. 13–17 at the Palmer House in Chicago.

In both small and large corporate environments, where PC maintenance and troubleshooting are critical skills, ensuring that front-line help desk employees are trained and certified in both technical and service skills helps deliver both faster resolution times and a higher level of customer satisfaction. This combination of skills results in improved ROI for the organization.

“As the largest developer of vendor-neutral IT certification exams globally, CompTIA recognizes very clearly the need for IT professionals to demonstrate their knowledge and skills through certification,” said Bob Sartor, director, Industry and Customer Programs, DHL Information Systems (Americas) Inc. and chair of the board of directors, CompTIA. “We also recognize the increasing importance to overall business operations of nontechnical skills such as active listening and the capture of knowledge during calls. By working with HDI and Microsoft to promote the benefits of our certifications, we are able to greatly enhance the ability of front-line technical support professionals to do their jobs at the highest levels of efficiency.”

“With a large portion of the world’s companies running Microsoft software, MCDST is absolutely critical because it focuses on supporting key technologies on the corporate desktop–specifically, Windows®XP and Microsoft Office,” said Al Valvano, manager of the Learning certification program at Microsoft. “But IT managers know that to effectively leverage their help desk’s knowledge and skills across the organization, they need to couple that knowledge of technology with soft skills.”

“In order for the support center to become more strategic to the organization as a whole, it has to provide exemplary service on all levels: from technical troubleshooting to showing empathy to customers. These skill sets are highly complementary, so it made perfect sense for us to join with CompTIA in educating professionals and their employers about the need for both types of certifications,” added Ron Muns, CEO, HDI.

About CompTIA’s A+ Certification

The A+ Certification is a global industry credential that validates the knowledge of computer service and support technicians who have an equivalent of 500 hours of hands-on experience. Major hardware and software vendors, distributors and VARs accept CompTIA A+ as the standard in foundation-level, vendor-neutral certification for service and help desk technicians. The two exams that make up the certification cover a broad range of hardware and software technologies, but are not bound to any vendor-specific products. The skills and knowledge measured by the CompTIA A+ exams were derived from an industrywide and worldwide job task analysis. To date, more than 600,000 individuals have obtained CompTIA A+ certification.

About Microsoft’s MCDST Certification

The Microsoft Certified Desktop Support Technician (MCDST) credential helps set the competency level of help desk staff on the Microsoft Windows XP operating system and the applications that run on it by focusing on diagnosis and assessment of end-user incident requests. More information about the MCDST can be found at http://www.microsoft.com/learning/mcp/mcdst/ .

About HDI’s CSS and HDA Certifications

The HDI Customer Support Specialist (CSS) Certification is targeted to individuals wishing to qualify to work in a customer support center/help desk environment. HDI-certified Customer Support Specialists have been tested to ensure they meet the required standards for providing unsurpassed customer service. The HDI Help Desk Analyst (HDA) Certification training program provides help desk and support center professionals with the tools, techniques and skills to achieve success as front-line analysts, to leverage career development opportunities, and to understand the difference between support operations that merely function as a business unit and those that make a positive impact on the organization as a whole. With HDI’s HDA Certification training, support professionals are empowered to transform the support operation from a cost center into a productivity center that enhances the organization’s overall effectiveness. More information about these courses and certifications can be found at: http://www.thinkhdi.com/certification/individualCertification/ .

About CompTIA

CompTIA is a global trade association representing the business interests of the information technology industry. For more than 22 years CompTIA has provided research, networking and partnering opportunities to its 20,000 members in 89 countries. The association is involved in developing standards and best practices, and influencing the political, economic and educational arenas that impact IT worldwide. More information is at www.comptia.org .

About Microsoft

Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services and solutions that help people and businesses realize their full potential.

About HDI

HDI is the world’s largest membership association for IT service and support professionals and the premier certification body for the industry. Founded in 1989, HDI’s mission is to lead and promote the IT service and support industry by empowering its members through access to timely and valuable industry information, including reports and publications; encouraging member collaboration through events and online forums; and establishing internationally recognized, standards-based industry certification and training programs. In addition to membership, certification, and training, HDI produces the highest-rated industry event, the HDI Annual Conference and Expo, for service and technical support professionals. HDI is member-focused, and remains vendor-neutral in its efforts to facilitate open, independent networking and information sharing within the association network. HDI has more than 7,500 members worldwide, (including 90% of the Fortune 500), and more than 50 active U.S. chapters. For more information, visit http://www.thinkhdi.com .

Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corp. in the United States and/or other countries.

The names of actual companies and products mentioned herein may be the trademarks of their respective owners.

Note to editors: If you are interested in viewing additional information on Microsoft, please visit the Microsoft Web page at http://www.microsoft.com/presspass/ on Microsoft’s corporate information pages. Web links, telephone numbers and titles were correct at time of publication, but may since have changed. For additional assistance, journalists and analysts may contact Microsoft’s Rapid Response Team or other appropriate contacts listed at http://www.microsoft.com/presspass/contactpr.asp .

John Custy | killexams.com real questions and Pass4sure dumps

No result found, try new keyword!John Custy is the ... been an advisor to the Service and Support Professionals Association (SSPA). He is an Authorized Training Partner for HDI and a certified instructor for the Customer Support Spec...

Dateline Pittsburgh: A look at who's who and what's what | killexams.com real questions and Pass4sure dumps

BusinessDateline Pittsburgh: A look at who's who and what's what

Wednesday, October 16, 2002



Burt Hill Kosar Rittelmann Associates added Robert Cunningham as an architectural draftsman in the Butler office; Barbara A. Forestall joins the administration staff in the Ohio office; Christy Borderudis joins the Washington, D.C., office; and Amanda Rudy joins the landscape department as a draftsman in the Pittsburgh office.

John Reese has joined L.D. Astorino Cos. as a senior electrical engineer.

Associations/ Organizations

Marie Milie Jones, a senior partner and managing attorney of Meyer Darragh Buckler Bebenek & Eck, was installed as president of the Pennsylvania Defense Institute.

The Downtown Business Connection announced its newest member ,Rich Soracco.

Allegheny County Bar Association said lawyer Thomas M. Mulroy was appointed to serve a one-year term on the association's judiciary committee; lawyer Stephan K. Todd was appointed to serve a two-year term as a governor on the association's board of governors. Melissa Stauffer has joined The Union Project.

Lawyer James W. Carroll Jr., a member of Rothman Gordon, was nominated and accepted as a fellow of the Allegheny County Bar Foundation.

Thomas J. Briney, architect, corporate vice president/prinicipal, L.D. Astorino Cos., was elected to the board for the Pittsburgh Chapter of the American Institute of Architects.

Banking, Finance

Dollar Bank has promoted Chad J. Edwards to residential loan consultant assigned to the Monroeville and Penn Hills branches.


Mullen appointed Robert Bernardini president and named Michael Provenzano executive vice president of the Pittsburgh office.


Corporate Solutions LLC hired Susan Wareham as a senior consultant in the company's J.D.Edwards Practice and promoted Anthony Welsh to principal consultant.

Steve Sloan has been promoted to manager in Protiviti's Pittsburgh office. Protiviti is a provider of independent internal audit and business and technology risk consulting services.


The University of Pittsburgh's Katz Graduate School of Business' Institute for Entrepreneurial Excellence added Hilda Pang Fu to its advisory board.

Nicholas P. Cafardi, dean of the Duquesne University School of Law, has been appointed to fill the school's Joseph A. Katarincic Endowed Chair in Legal Process and Civil Procedure.

Health and Medicine

Mon Valley Care Center hired Patricia Volpe as administrator and Rebecca L. McKibben as marketing director.

Carol Kevech was promoted to clinical services manager in the Monongahela office of Albert Gallatin Home Care & Hospice.


The Pittsburgh Cultural Trust named Janis Burley Wilson vice president of education and Community Outreach and appointed Josephine Caminos Oria manager of Public Relations & Publications.

The Society for Contemporary Craft elected new members to its board. Elsa Limbach, freelance choreographer, teacher and performer; Rolf Loeber, Ph.D., co-director of the Life History Studies Program at Western Psychiatric Institute and Clinic and professor of psychiatry in the University of Pittsburgh's Department of Psychiatry; and Julia Sawyer, Ph.D., educational consultant.


Burns White & Hickton said John C. Kenny was appointed an associate, and will concentrate his practice in the areas of appellate and commercial litigation; and Victor M. DiBattista has joined and heads the firm's Financial Institutions practice area.

Pepper Hamilton LLP said it had expanded its patent practice with the addition of Raymond A. Miller, who joined as a partner; Joseph Melnik, who joined as an associate; and John E. Pillion, who joined as a patent agent.


Patrick Hampson

dot.gifJob: Chairman and CEO of MED3OOO Inc. (a health-care management and technology company)

dot.gifAge: 47

dot.gifAmbition: Retire at 55

dot.gifFirst job: Allstate Insurance Co.

dot.gifWorst job/Why?: Bridge construction; scared of heights

dot.gifBiggest work challenge ever: Leading a small local consulting firm into a large multiproduct national company.

dot.gifFavorite stock/mutual fund: Dodge and Cox, balanced

dot.gifAway from work I: Spend time with my family

dot.gifDream vacation: Japan/Hawaii trip

dot.gifFavorite book: No one favorite -- but I like all presidential biographies.


Metz Lewis LLC added new attorneys J. Murray Egan, Donald W. Shaffer and Thomas A. Woodward.


The Industrial Coatings Division of PPG Industries announces these promotions: Bradley M. Bridgham, national sales director of Industrial Finishes; J. Rich Alexander, vice president of Industrial Coatings; and Keith H. Prins, general manager of Industrial Finishes.

Nova Chemicals announced that Martin Pugh joined as vice president and managing director, Europe; Eric Kelusky has been appointed vice president, Advanced SCLAIRTECH Technology Development; and Rick Salvador has been named vice president, North American Styrenics Polymers.


Mylan Laboratories Inc. named Patrick J. Gallagher vice president of business development.


U.S. Postal Service named Keith J. Beppler to the executive position of district manager for the Pittsburgh Performance Cluster.


Matrix Solutions said Dennis Grinberg will serve as director of software development.

Patricia Prozzi was named president of VITAC. Joseph Karlovits, the founder of VITAC, assumes the role of CEO.

Red Square Systems named Steve Kroser director of Information and Business Processes and said Craig Kaiser joined as account executive.


Cranberry Manufacturing Co., offering contract manufacturing, including precision machining & mechanical & electromechanical assembly, has moved to a new 110,000-square-foot facility in the Victory Road Industrial Park in Saxonburg. In addition, it has changed the company name to Cygnus Manufacturing Co.

Inspired Celebrations, a store offering gift baskets that are custom made to fit your individual needs, will host its grand opening beginning at 9 a.m. Saturday, 2102 Bower Hill Road, Scott. The owner is Jennifer Russell.

The H.F. Lenz Co., headquartered in Johnstown, opened its new branch office at 1051 Brinton Road, Braddock Hills. The office is jointly headed by Dave Palmer and Ernie Tillman, and supported by the team of Don Black, Bob Fadok, Scott Jackson, Jim Neely, Jack O'Karma, Ron Pedatella, Dennis Poskon, Steve Schroth and Nima Miller.

Groundbreaking ceremonies recently took place in Forward for the new 61,000-square-foot expansion of Ductmate Industries' manufacturing and warehouse facility. With the expansion to be completed by March 2003, Ductmate's Monongahela facility will exceed 200,000 square feet. Ductmate Industries is a premier manufacturer of industrial, commercial and residential sheet metal components for the HVAC building industry worldwide.

S&T Bank opened a Wealth Management Group office at 1 Gateway Center, 420 Fort Duquesne Blvd., Suite 973.

Lumation Design announced the opening of its second location in Toronto, Canada.


The Pittsburgh Chapter of the Help Desk Institute announces the first annual Pittsburgh Help Desk Analyst of the Year Award. This award will recognize a local Pittsburgh Help Desk Analyst who exemplifies the best qualities among the Help Desk practitioners in our region. The winner will have demonstrated extraordinary commitment, dedication and service to customers, while consistently exceeding performance objectives. Nominations will be accepted from managers, co-workers and customers. Nominations must be submitted by Nov. 7. Call committee chairman Rick Joslin at 412-841-9793 or download the application from http://www.hdipittsburgh.org/announcements/2002_HDA_of_the_Year.html. The winner will be announced at the local chapter meeting Dec. 5.

F.N.B. Corp. said it had completed acquisition of Harry Blackwood Inc., an independent insurance agency in Chippewa.

V3 Power, a specialized consulting firm, says its Vector>Velocity>Value enhanced consulting services are available to clients in the southwestern Pennsylvania region.

Blue Archer launched its new Web site http://www.bluearcher.com. G&G Fitness Equipment Inc. announced the acquisition of the Pittsburgh division of Exercare Inc. The purchase will grow G&G Fitness to a total of five stores locally and an estimated $17 million in annual sales, making it one of the largest specialty fitness equipment retailers in the Northeast.

Allegheny County Council and the City of Pittsburgh proclaims the month of October as Lead Awareness Month in Pittsburgh. The proclamations offered by Councilman Rich Fitzgerald and Mayor Tom Murphy recognize the Lead Safe Pittsburgh Coalition for its collaborative efforts to eliminate lead poisoning.

Lead Awareness Month activities include Be A Lead Detective festivals, bus shelter campaigns featuring boxer Paul Spadafora, IBF lightweight world champion, and an interactive window display at the Hollow Oak Land Trust office in Corapolis. Additional events include contractor training, education programs for child-care workers, and outreach geared toward homeowners planning home improvement projects. Lead poisoning affects one in four children in Western Pennsylvania and almost 1 million nationally. This is because more than 90 percent of the homes in our region were built before 1978 and may contain hazardous lead based paint. Lead Safe Pittsburgh sponsors a variety of outreach and public awareness programs. Free materials are available by calling Lead Safe Pittsburgh at 412-431-4449, Ext. 205, or visiting its Web site at http://www.leadsafepittsburgh.com.


Red Square Systems recently added Akoya, Catholic Charities, Mountaineer Racetrack, Pittsburgh Teachers Credit Union, Hampton Township and California University of Pennsylvania as new clients.

LABWERKS was recently named interactive agency of record for Ruth's Chris Steakhouse, based in New Orleans. The assignment includes strategic planning of Ruth's Chris' new site offerings, increased e-commerce capabilities and functionality, development of back-end Web site administration tools, as well as a redesign of the overall look and feel.

Dickerson & Mangus Ink. has been contracted to provide strategic consulting and marketing research for Duquesne University, Point Park College and Phipps Conservatory & Botanical Gardens.

The National Aeronautics and Space Administration hired Facility Planning & Resources Inc. to design and construct its new state of the art Nanotechnology Research Laboratory.

Elias/Savion Advertising Inc. has been named the agency of record for the Pittsburgh Downtown Partnership.

Repal Construction Co. Inc. has been awarded the contract for the Westmoreland County Industrial Development Corp. Lenox Reuse Industrial Redevelopment Project. The engineer is H.F. Lenz Co.


PHSB Financial Corp. declared a quarterly cash dividend of 9 cents per share, payable Oct. 24 to stockholders of record Nov. 7.

PNC Financial Services Group declared a quarterly dividend of 48 cents per share on its common stock, payable Oct. 24 to shareholders of record Oct. 11.


Fullard Construction LLC a k a Fullard Construction, 522 Valley Brook Road, Venetia 15367. Chapter 11: Assets, $1,561,000; liabilities, $1,375,000.

R&E Enterprises Inc., 4730 Fairview Drive, Murrysville. Chapter 7: assets, $31,319; liabilities, $1,740,059.


The Urban Redevelopment Authority of Pittsburgh has approved a Pittsburgh Business Growth Fund loan of $75,000 to A Large Corporation d/b/a True Cafe Bartini.


Verizon Wireless has tied for the highest ranking (with AT&T Wireless) in customer satisfaction among wireless users in Pittsburgh, according to the J.D. Power and Associates 2002 U.S. Wireless Customer Satisfaction Study.

Junior Achievement of Southwest Pennsylvania Inc. has received the nonprofit organization's Peak Performance Team Award. The annual award is given to Junior Achievement offices for outstanding performance in areas such as student growth, total revenue growth and an increase in the number of classes reached during the past fiscal year. The award was presented to the Junior Achievement office during a special ceremony at JA's National Leadership Conference held recently in San Francisco.

Amy J. Braun-Bostich, a financial adviser with American Express Financial Advisors, was honored with the president's recognition award.

Pitt Ohio Express has won two Quality Transportation Awards.

L.D. Astorino Cos. said design architect Michael Kuchera has received certification by the National Council of Architectural Registration Boards.

Richard Pavetto, an Allstate insurance agent, earned the personal financial representative title.

Julian A. Marturano of The Mony Group has been inducted into the company's Hall of Fame.

Paulette Green of P Green Design has won a silver medal in Neenah Paper's Paperworks Letterhead Design Competition.

PNC Firstside Center, designed by L.D. Astorino Cos., won Project of the Year/Energy Efficient & Environmentally Sensitive award in the Awards of Excellence competition sponsored by the National Commercial Builders Council.

Lee Hammarstrom, special assistant to the director for space and information technology at Penn State's Applied Research Laboratory, received the National Reconnaissance Office's Class of 2002 Pioneer Award.

WQED Pittsburgh board chair W. Thomas McGough Jr. has been honored by the National Friends of Public Broadcasting with the Elaine Peterson award. The award is named in honor of Elaine Peterson, trustee and past chair of the National Friends of Public Broadcasting. McGough is a partner in the law firm Reed Smith.

Nomos Corp. said the company had been elected to a seat on the Corporate Member Advisory Council of the American Society for Therapeutic Radiology and Oncology through 2004.

Jack E. Driscoll, president of Driscoll Insurance & Financial Services Inc. received the Chartered Financial Consultant ChFC designation.

Mirage Advertising Inc. is the recipient of the Gold Aurora award, for "Reversing Heart Disease," which was produced for Dr. Dean Ornish's Lifestyle Advantage program. The Aurora Awards is an international competition designed to recognize excellence in the film and video industries.

The National Mining Association presented Consol Energy Inc. with a "Spirit of America Award" for offering assistance during the July rescue of nine Black Wolf Coal Co. miners at the flooded Quecreek Mine in Somerset County.

The National Association of Emergency Medical Technicians has awarded its 2002 Rocco V. Morando Lifetime Achievement Award to Walt A. Stoy, program director of the Center for Emergency Medicine at the University of Pittsburgh.

Laurel Networks Inc. said Light Reading, the global site for optical networks, has appointed Laurel to the No. 1 position on its Top Ten Private Companies List.

Cohen & Grigsby selected Mark R. Stabile as one of "50 On the Fast Track" as designated in The Legal Intelligencer and Pennsylvania Law Weekly.


3 Rivers Connect has distributed more than 400 surplus Pentium computers to various Pittsburgh regional schools and community organizations as part of its ongoing, grass-roots "PCs to the People" initiative: 125 computers went to the Boyce Campus Middle College High School; 130 refurbished computers, South Side School District in Beaver County; 120 computers, Hosanna House Inc. for computer training classes for eighth-graders at Wilkinsburg Middle School; 10 computers, the new City High Charter school; six computers, Friendship Academy; 20 computers, the Open Door Community Outreach Center in Aliquippa for use in after-school literacy programs; and 20 laptops, Carnegie Science Center, for a new lab.


Dateline Pittsburgh appears every Wednesday. To propose an item, send information to Natalie Hill, Dateline Pittsburgh, Pittsburgh Post-Gazette, 34 Blvd. of the Allies, Pittsburgh 15222, fax to 412-263-0908 or e-mail to nhill@post-gazette.com.

Photos may be sent via e-mail in JPEG, 170 DPI format to photos@post-gazette.com. Photo size should be an 8- by 10-inch or 4- by 5-inch head shot.

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