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MB2-715 - Microsoft Dynamics 365 customer engagement Online Deployment - BrainDump Information

Vendor Name : Microsoft
Exam Code : MB2-715
Exam Name : Microsoft Dynamics 365 customer engagement Online Deployment
Questions and Answers : 90 Q & A
Updated On : December 17, 2018
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MB2-715 exam Dumps Source : Microsoft Dynamics 365 customer engagement Online Deployment

Test Code : MB2-715
Test Name : Microsoft Dynamics 365 customer engagement Online Deployment
Vendor Name : Microsoft
Q&A : 90 Real Questions

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Microsoft Microsoft Dynamics 365 customer

Microsoft Dynamics 365 AI going tough after Salesforce | killexams.com Real Questions and Pass4sure dumps

Microsoft and Salesforce are attacking each other again. Microsoft Dynamics 365 AI tools are coming so that you can pork...

up earnings, advertising and marketing and -- most of all -- provider and guide, unveiled the day after Salesforce introduced Quip Slides, a PowerPoint competitor.

Salesforce seems to be annexing Microsoft's business-productiveness territory, while Microsoft is rolling its forces deeper into Salesforce's CRM domain with the aid of greater tightly connecting groups collaboration with its CRM suite, freshened up with new AI capabilities.

"you have got got Salesforce saying Quip Slides, and you've received Microsoft doing a whole bunch of integration between groups and Dynamics ... who's going after whose market?" said Alan Lepofsky, analyst at Constellation research.

In a media briefing forward of its Ignite person convention, the tech huge took some direct shots at rival Salesforce in introducing Microsoft Dynamics 365 AI equipment that buttress CRM tactics. Of specific note was Dynamics 365 AI for consumer provider, which provides out-of-the-field digital brokers.

Assistive AI for contact facilities

Who's going after whose market? Alan Lepofskyanalyst, Constellation analysis

virtual agents can take a number of kinds, two of which include chatbots that do the speakme on behalf of humans, or assistive bots that prompt humans with recommended solutions for enticing reside with consumers both on voice or text channels.

New Microsoft bots, constructed on Azure Cognitive capabilities, may not require the code-intensive building or advisor functions that different vendors' CRM tools do, claimed Alysa Taylor, Microsoft company vice president of business applications and international business. She singled out Salesforce as a CRM competitor in her feedback.

"Many companies offer [virtual agents] in a way that is very cumbersome for agencies to adopt," Taylor pointed out. "It requires a big services engagement; Salesforce partners with IBM Watson to be capable of deliver this."

either means, the bots will require practicing. Microsoft Dynamics 365 AI-powered bots will also be knowledgeable by using call center managers, asserted Navrina Singh, Microsoft AI important product lead, all the way through a demo.

Microsoft CEO Satya Nadella Microsoft CEO Satya Nadella's taking on Salesforce with new CRM AI tools

The bots can faucet into cellphone log transcriptions, e-mail and different contact center records stores to shape answers to consumer complications and take one of the most workload off of overburdened contact center agents, Singh talked about.

The virtual agent introductions were gigantic sufficient that Microsoft brought out CEO Satya Nadella for a cameo with Singh during the briefing.

"The aspect it really is most wonderful to me," Nadella stated, "... is that [Microsoft] can make every enterprise obtainable an AI-first business. They have already got clients, they have already got facts. if you can democratize using AI tools, each company can harness the vigor of AI."

other Dynamics 365 AI equipment for CRM

sales and advertising and marketing staffs get their personal Dynamics 365 AI infusion, too.

Microsoft brings Dynamics 365 AI for revenue in accordance with Salesforce Einstein equipment that use AI to prioritize lead pipelines and income-team performance administration.

Microsoft Dynamics 365 AI for Market Insights plumbs marketing, social media and other customer engagement statistics to enrich customer members of the family and "interact in principal conversations and reply quicker to developments," Taylor wrote in a blog publish asserting the brand new system.

whereas the Microsoft moves seem beneficial, business observers questioned even if they could Microsoft make an affect in Salesforce's big market footprint, in spite of the fact that they are less complicated to make use of, extra not pricey and extra intuitive than Salesforce's.

Lepofsky observed he's not certain, as a result of the sheer numbers. The a hundred and fifty,000-amazing Dreamforce user conference is at the same time as Ignite, and the latter will doubtless draw only about a sixth of the Dreamforce crowd. And Salesforce likely won't be resting on its AI credentials both.

"I suppose you can speculate that Salesforce will even be talking about AI advancements at Dreamforce, so most likely or not it's now not that differentiating for Dynamics," Lepofsky spoke of.

whereas Microsoft introduced no release date for its AI tools, a preview web page will go online this autumn, Singh stated.


without delay declares Integration with Microsoft Dynamics 365 | killexams.com Real Questions and Pass4sure dumps

October 01, 2018 09:00 ET | supply: without delay

SAN FRANCISCO, Oct. 01, 2018 (GLOBE NEWSWIRE) -- directly, an AI and gig economic system platform for consumer carrier, these days introduced a new integration with Microsoft Dynamics 365 as part of at once and Microsoft’s ongoing collaboration.

As a part of the new integration, without delay will support Microsoft purchasers appear past the average contact middle model, the usage of AI, the gig economy, and world networks of product experts to exchange outsourced contact centers. by deploying at once with Dynamics 365, shoppers have a new alternative to faucet their valued clientele and companions, paying them to reply consumer questions and coach the AI to instantly answer questions.

directly began working with Microsoft within the fall of 2017, when at once became used to empower Microsoft valued clientele to support fellow consumers with client provider, all from the consolation of their domestic, on a mobile device, and as their time table makes it possible for. Microsoft also invested in directly through M12 (formerly Microsoft Ventures) throughout directly’s collection B funding round. With the new Dynamics 365 and at once integration, Microsoft will share this resourceful customer provider mannequin with their commercial enterprise purchasers through the App supply market, featuring users with a simplified deployment event and a gig economic system dashboard that tracks key efficiency indications comparable to consumer satisfaction ratings.

“As one in every of our investors and largest valued clientele, we’re overjoyed to be capable of extend our collaboration with Microsoft to consist of Microsoft Dynamics 365,” observed Antony Brydon, directly’s co-founder and CEO. “directly saves businesses from outsourcing, helps transition business operations to digital channels, and common helps corporations carry superior answers to purchasers within the moments that count number. by way of integrating with Dynamics 365, we’ll be able to further carry these benefits to the market.”

Alysa Taylor, company vice chairman of enterprise purposes and world trade at Microsoft Corp., talked about, “at once has helped Microsoft give a superb help journey to our users via a mixture of AI and a community of experts, and with this new partnership, we are now enabling this identical capability for our Dynamics 365 clients.”

moreover Microsoft, world-class manufacturers like Airbnb, Autodesk, LinkedIn, Samsung, and SAP use directly to engage passionate shoppers, construct more suitable consumer relationships, and supply more advantageous solutions.

Media ContactIan MartoranaThe Bulleit group for Directlydirectly@bulleitgroup.com

About DirectlyWe trust the fundamental nature of labor is changing from fastened to fluid, as AI and the gig economy seriously change how individuals and groups work within the subsequent financial system. We’re leading this shift with an commercial enterprise platform that adjustments the manner agencies deliver consumer provider. Our platform helps companies like Airbnb, Autodesk, LinkedIn, Microsoft, SAP, and Samsung seem to be past the natural contact center and carry improved answers to shoppers within the moments that depend. We’re based mostly in San Francisco and backed via accurate companies including M12, true Ventures, Costanoa Ventures, and Northgate. We’re hiring! visit https://www.at once.com/careers/ to find out greater.


Microsoft introduces HoloLens to companies through Dynamics 365 apps | killexams.com Real Questions and Pass4sure dumps

FILE image: A Microsoft save is pictured in long island city, big apple, U.S., August 21, 2018. REUTERS/Carlo Allegri/File photo

(Reuters) - Microsoft Corp (MSFT.O) announced on Tuesday new AI and combined-reality purposes for its Dynamics 365 on-line business utility, inserting to make use of its augmented-fact goggles HoloLens for businesses.

The additions to its cloud-based software got here two years after HoloLens changed into launched.

the new AI applications, Dynamics 365 layout and Dynamics 365 remote Assistant, help join live far off colleagues with the use of HoloLens, Microsoft noted in a weblog. (bit.ly/2NlIfN7)

Citing oil business Chevron Corp’s (CVX.N) use of the functions, Microsoft said they help to remotely collaborate with and support firstline people and remote specialists, reducing go back and forth time.

“in the past it changed into required to fly in an inspector from Houston to a facility in Singapore once a month to investigate cross-check machine. Now it has in-time inspection using Dynamics 365 far off aid and might determine considerations or supply approvals immediately,” Microsoft stated.

Microsoft also announced the launch of Dynamics 365 AI for earnings, client service and market insights.

Dynamics 365, which posted a sixty one % enhance when Microsoft reported its quarterly results in July, competes with San Francisco-primarily based Salesforce’s (CRM.N) flagship sales Cloud.

the brand new AI functions could be launched next month, the business observed.

Reporting by using Nivedita Balu in Bengaluru




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MB2-715 exam Dumps Source : Microsoft Dynamics 365 customer engagement Online Deployment

Test Code : MB2-715
Test Name : Microsoft Dynamics 365 customer engagement Online Deployment
Vendor Name : Microsoft
Q&A : 90 Real Questions

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Microsoft Dynamics 365 customer engagement Online Deployment

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Dynamics 365 online deployment — MB2–715 study notes | killexams.com real questions and Pass4sure dumps

You cannot create a solution with Microsoft Dynamics 365 if you don’t understand it. #HoskCodeWisdom

The goal of Dynamics certifications is to broaden your knowledge, learn how new features work and get a certification to prove you know it — and that’s useful to you and employers.

The benefits of Dynamics certifications are discussed in my posts below:

How to prepare

First of all, understand what you will be tested on and read the certification criteria:

Microsoft Dynamics 365 customer engagement Online Deployment certification criteria

These are the main areas:

  • Create a Customer Organizational Structure (25% — 30%)
  • Administer the Microsoft Dynamics 365 Environment (25% — 30%)
  • Integrate Microsoft Dynamics with Other Applications (20% — 25%)
  • Manage Microsoft Outlook and Mobile Environments (25% — 30%)
  • Look at the details under these because they will include parts of the Dynamics 365 you don’t have experience with. This article explains why you might not have experience with certain areas of Dynamics 365.

    Certification process

    I have been getting Dynamics certificates since Microsoft Dynamics CRM 4 and I use the same proven steps:

    · Watch the Dynamics learning portal videos for the certification for the functionality I don’t know (and sometimes watch them for a refresh).

    · Whilst watching the videos I will make study notes. I believe in active reading/watching; otherwise I can’t tell if the information is sinking in or bouncing off.

    · For functionality I haven’t used before I create a trial in Dynamics 365 and play with the functionality. Using the functionality is the best teacher.

    · I make notes on the limitations of functionality and absolutes because these are the things Microsoft likes to test you on. It’s also easy to read these notes and put them into a quiz to enable you to test your knowledge.

    Source of information

  • Dynamics learning portal self-paced learning — 81071: Deployment in Microsoft Dynamics 365
  • Neil Parkhurst MB2–715 revision guide
  • Get yourself a Microsoft Dynamics 365 trial
  • Read and learn the study notes below and makes some notes of your own
  • Hosk study notes

    Please note these were made in 2017 and some things could have moved on…

    · blog post with a few details on Dynamics 365 instance management

  • There are two types of Instances: Production Instances and Non- production Instances.
  • Sandbox instance can be put in Administration Mode and System Administrator and System Customizer role can sign in to the instance
  • While Copying instance, target instance can be a Sandbox or Preview instance; not a Production instance.
  • When an instance is copied, target instance will be deleted and replaced with copy Source instances data, customizations.
  • Global administrator can copy all available instances. But Dynamics 365 system administrator can copy instance for which they have system administrator role.
  • Notifications are sent to administrators or any additional recipients configured when 80 % for storage limit is reached. If storage limit is reached no new records can be created. Here then data needs to be removed and/ or additional storage needs to be purchased
  • Full Copy includes all application data, user, customizations from the source instances and is suitable for UAT, upgrade testing, preview in Production (TAP/EA) and training.
  • Minimal copy includes users, customizations and is suitable for iterative team deployment, Partner/ ISV Solutions and Proof of Concepts.
  • System backups occur daily.
  • System backups are retained up to three days. Check your expiration date.
  • System backups do not count against your storage limits.
  • You can back up Production and Sandbox instances.
  • You can only restore to a Sandbox instance. To restore to a Production instance, first switch it to a Sandbox instance.
  • Only CRM Online 2016 Update 1 or later versions are supported for backup.
  • On-demand backups are retained for up to three days. Check your expiration date
  • The instance remains available while being backed up.
  • The instance remains unavailable while being restored.
  • Copied instances are copied to the same region as the source instance.
  • Instances that are reset are reset to the current region.
  • Preview Instances do not consume any of the storage quota purchased for Production and Sandbox instances.
  • A tenant can include up to 50 Dynamics 365 (online) production instances and up to 75 non-production (Sandbox) instances.
  • Each instance within the tenant receives its own SQL database.
  • Dynamics 365 data is not shared across instances.
  • Storage is shared across the primary instance and any additional instances.
  • All instances for a single customer tenant will be set up in the geography where they initially signed up for their account. Storage consumption is totalled and tracked across all the instances attached to a customer tenant.
  • You can set up separate security groups for all instances.
  • A licensed Dynamics 365 (online) user can potentially access all the Dynamics 365 (online) instances associated with the tenant. Access is controlled by instance security group membership.
  • You can purchase additional instances through the Additional Instance Add-On. Additional instances can be added only to “paid” subscriptions — not trials or Internal Use Rights (IUR). If you purchased your Dynamics 365 (online) subscription through Volume Licensing, you must go through your Large Account Reseller (LAR) to purchase the additional instance.
  • You can’t merge existing trials or subscriptions onto an additional instance; instead, you will need to move your data and customizations.
  • User accounts, identities, security groups, subscriptions, licenses, and storage cannot be shared among tenants. All tenants can have multiple instances associated with each specific tenant. Dynamics 365 data is not shared across instances or tenants.
  • Your instance will not be updated unless you approve it. This means your organization will go without the latest features and functionality until you explicitly give approval for the update to happen. Keep in mind, we do have an update policy that will make some updates mandatory, with no approval required.
  • At any given point a customer must be on the current version (n) or a version prior (n-1). For example, if you are on CRM Online 2016 Update (n-2) and chose not to take the available CRM Online 2016 Update 1 (n-1), then you would need to take December 2016 update for Dynamics 365 (online) (n) as a mandatory update.
  • Twice per Year new features become available through customer-driven updates in the Microsoft Dynamics 365 instance.
  • Office 365 admin centre to add/remove users
  • Best practise is to make the user change their password when they login
  • You add the user in Office 365 admin centre but you then must log into Dynamics 365 and give them a security role
  • Authentication is having a licence and office 365 user
  • Authorisation is having a security role
  • Removing the Dynamics 365 license makes the user disabled
  • Role assignment will stay the same for a disabled user.
  • Non-interactive users are for service accounts/integration
  • You can have 5 non-interactive accounts
  • Non- interactive users can be used for programmatic access
  • Non-interactive users don’t consume a licence
  • Global Administrator — access office 365 admin centre
  • Administrative roles don’t use licences
  • Administrative roles can’t see any Sales, Marketing or service records
  • Administrative role is set to Administrative on user settings
  • To reduce administration, it’s recommended you setup federation because you must have an office 365 user. Synchronise your AD with Azure AD
  • A global administrator will, by default, also have systems administration privileges in Dynamics 365
  • Global administrator can access Dynamics 365 without a license but they cannot view any records without a Dynamics 365 license in read-write mode
  • Global Administrators are the only people who can assign other admin roles
  • You can assign alternative email addresses
  • Customized Administrator roles
  • · Billing Administrator

    · Dynamics 365 service administrator

    · Exchange administrator

    · Password administrator

    · Skype for business administrator

    · Power BI service administrator

    · Service administrator

    · SharePoint administrator

    · User management administrator

    Licensing

  • Dynamics 365 is available in two editions. Business and Enterprise. — not any more but the exam might not be updated
  • Enterprise is aimed at customers with more than 250 users
  • Enterprise can include operations and finance
  • Enterprise has dual rights which means you get a free on-premise licence with your on-line licence
  • Business edition is aimed at companies with 10–250 users
  • Dynamics 365 is based on named users — e.g the license is assigned to a Office 365 user
  • Enterprise edition application licenses are often $95 each. Whilst the customer engagement plan, giving access to all of the engagement apps is $115 per user per month
  • The Dynamics 365 Plan license, giving total access to all of customer engagement and operations is currently $210. Whilst the Unified Operations Plan is $190.
  • Business edition, full users are $40 per use per month. And a Business edition team member license is $5 per user per month.
  • One sandbox and one production instance are provided with your first purchase of a Dynamics 365 license.
  • Additional sandboxes cost $90ish per month
  • Portal

  • One portal is included with any Dynamics 365 Customer Engagement Plan subscription, per tenant, shared across all Customer Engagement Application
  • Each portal may only be associated with one instance
  • Instances

  • Tenant — an account created in Microsoft Online services
  • One tenant > many instances
  • Each instance is deployed to a separate SQL database
  • Different instances can be used for different tasks — test, dev, training, etc
  • Security group — what users can access what instances. g. you could have a developers security group, with access to the development instances
  • Two Instances types
  • · Production instances

    · Non-production instances — Sandbox

  • Production and sandbox instances are purchased as addons for a subscription
  • Trials cannot purchase add-ons
  • All instances have names and unique url
  • Instances are managed in the Dynamics 365 admin centre
  • Sandbox instances have actions not available on production instances such as
  • · Switch (change from production to sandbox or sandbox to production)

    · Reset

    · Delete

    · Copy

  • An admin can switch between product to sandbox and sandbox to production.
  • You can only switch instances if you have paid for the different types
  • Production instances cannot be reset
  • When an instance is reset, it’s deleted and created as a new instance
  • Sandbox instance can be moved to Administration mode
  • Administration mode, limits access to administrators and customizers
  • Administration mode stops back group operations such as Async services and workflows
  • All the storage is shared between all instances
  • A full copy, Copies an instance copies Data, users and customisations
  • Minimal copy only copies users and customisations
  • When copying consider how much data you have available and cost
  • You might not want developer users to see production data — be careful
  • You can only copy instances to a sandbox instance
  • You can copy from production or a sandbox instance
  • A tenant can include 50 production instances and 75 non-production instances
  • Each tenant is bound to the same region
  • You can ask Microsoft to create instances in different regions
  • You can only copy between instances in the same region
  • You can have multiple tenants, you cannot share anything between tenants
  • Each tenant is linked to a separate Active directory
  • You can enable Admin mode (Administrative Access) and only users with Administrator or System customizer security roles can sign in.
  • Administrative access will disable Asnc jobs such as Workflows, async plugins, service side sync)
  • You can only enable Admin mode on sandbox instances
  • You can switch a production instance to a sandbox instance
  • You can delete a sandbox instance
  • You cannot delete a production instance
  • You can reset a sandbox instance
  • You cannot reset a production instance
  • Resetting an instance wipes it clean, removes customisations, data, users, everything
  • You can copy an instance to a Sandbox instance
  • You cannot copy sandbox to production or production to production
  • The maximum data you can copy is 100 GB
  • Full copy copies customisation, data and users
  • Minimal copy copies customisations and users but not data
  • Reset an instance, deletes it and recreates it. This is useful to set the sandbox to a different version, free up storage space, delete the data
  • Storage

  • Storage is shared between all instances
  • If storage capacity is reached, new records cannot be created
  • Storage is connected to a subscription not an instance
  • You get a warning when 80 percent of storage is reached
  • You can add more email recipients to the notification list (e.g. partners)
  • You cannot reset a production instance
  • A new subscription will provide 10Gb of storage, a free sandbox instance, free portal
  • an additional 5Gb will be granted for each 20 full licenses purchased
  • You can see your Microsoft Dynamics licenses within the licenses option under billing in Office 365 admin
  • There is a limit of 30 TB
  • Dynamics 365 has a limit of 300 custom entities
  • default a Dynamics 365 Customer Engagement subscription will provide 10Gb of storage. Then an additional 5Gb of storage is automatically added for every 20 full users. (Team member licenses do not contribute to this increase.)
  • The amount of extra “free” storage is capped at 30Gb.
  • Additional storage can be purchased in 1Gb chunks. Up to a maximum of 5Tb of extra storage.
  • Updates

  • Updates become available twice a year
  • CDU — Customer driven update
  • You can skip one update but you cannot skip 2 in a row
  • The next update will be mandatory if you skip one
  • Patches will be released between major releases
  • Update emails are sent prior, during and after the update
  • Updates need to approved for each instance
  • Your instance won’t be updated without your approval. Unless the update is mandatory where it will be updated without approval (e.g. you must take 1 update per year)
  • You must be a Dynamics 365 System administrator to approve an update
  • When an update is approved, you can reschedule it as long as it hasn’t started
  • When an update has started the reschedule option will no longer be available
  • Four stages of an update
  • · Queue (Not Started)

    · Backup

    · Restore

    · Database Upgrade

    Notifications

  • You get notifications for
  • · Service outages

    · 80% storage limit reached

    · Potential upgrades

    SharePoint — Document management

  • SharePoint can store documents outside of Dynamics 365 and is a way to save space in Dynamics 365
  • SharePoint is server to server integration
  • All combinations of Dynamics 365 online/on premise and SharePoint online/on premise are supported
  • Microsoft OneDrive

  • 1TB of cloud space provided
  • You can share documents on OneDrive to provide a more private method of sharing, instead of the public SharePoint
  • You need SharePoint integration for OneDrive to work
  • You must be assigned an Office 365 licence
  • Dynamics 365 on Premise or on line
  • You must enable OneDrive for business in System settings
  • There is a security privileges called OneDrive for Business, found in in core records à miscellaneous privileges
  • Microsoft OneNote

  • OneNote is used to capture notes
  • OneNote integrates with Dynamics 365 and On premise
  • OneNote notebooks are stored in a SharePoint site
  • SharePoint integration must be enabled
  • You enable OneNote integration at an entity level
  • For enabled entities OneNote notebook will appear on the activity wall, after Notes
  • Microsoft Skype/Skype for business

  • You can configure which skype is used
  • It can automatically open when you click on a phone number
  • Office 365 groups

  • Shared workspaces for people to collaborate
  • It allows collaboration with Dynamics 365 and Office 365 users (who don’t have Dynamics 365 licences)
  • You need an Exchange Mailbox for each user that will use Office 365
  • SharePoint integration must be enabled for Office 365 Group users to view documents
  • Office Delve uses Machine learning to search all data (but not data held in Dynamics 365)
  • Delve can be shown in the Dynamics 365 as a dashboard
  • Delve dashboard cannot be shown on Dynamics 365 on premise
  • Dynamics 365 Apps

  • Apps allow you to edit the site map to only show certain entities, regardless of security role
  • Apps can be enabled/disabled for one or more security roles
  • Each App has its own URL
  • The apps suffix will work in the url
  • Users can navigate to the app from the menu
  • Apps only work in the web client
  • Apps can modulise the UI and provide a filtered view
  • Apps is another solution enabled entity
  • Apps can used Dashboards, Forms and views and Charts and Business process functions
  • App validation warns users on missing dependencies during app creation
  • App has a sitemap designer, which can be used by non-admin users
  • App Source allows you to find apps
  • Apps can add Site Map, Dashboards, Business process flows, entities (forms, views, charts)
  • Powerapps

  • PowerApps allow you to create no code apps
  • PowerApps can be built from templates
  • PowerApps can run in a web browser or mobile device (IOS, Android, Windows phones/tablets.)
  • To use PowerApps you need Office 365 or Dynamics 365 licence
  • You can access PowerApps from the app selector in Office 365
  • Powerapps is free of Office 365 and Dynamics 365 users
  • 2 Paid plans for PowerApps
  • Free PowerApps cannot use the common Data Service
  • 1 paid plan can use the common data service
  • 2 paid plan can model your data using common data service and enterprise grade admin
  • You can connect powerapps with 90 plus different services
  • You don’t write code but can use Excel like formulas
  • You can link PowerApps with Flow
  • Outlook integration

  • Dynamics 365 for outlook is installed on a user’s computer
  • You can track emails, appointments, contacts and tasks
  • Dynamics 365 for outlook allows you to work offline
  • Dynamics 365 for outlook supports 32 and 64 bit
  • Dynamics 365 for outlook works with Windows 7, 7 SP1, 8, 8.1, 10
  • Dynamics 365 for outlook works with Windows server 2012 and 2012 R2
  • Deploying can be done manually, command line, group policy, remote desktop, Microsoft System Center configuration manager
  • To track emails, the outlook email address must match the users email address in Dynamics 365
  • You can add multiple instances visible in Outlook
  • Only one instance can be a syncing instance
  • Offline data is stored on a local Microsoft SQL server express database
  • The offline data filters controls what data is downloaded to the users computer
  • You cannot add new field or custom field to the synchronisation settings
  • Dynamics 365 app for outlook
  • Dynamics 365 apps works online not on each users machine
  • You can track meetings and appointments not just emails
  • Dynamics 365 email templates can be used in the Dynamics 365 app for outlook
  • Dynamics 365 doesn’t have built in email functionality
  • Server side sync, integrates Exchange and Dynamics 365
  • Server side sync doesn’t need Outlook to be running
  • Server side sync talks direction with exchange and Dynamics 365
  • Incoming — None, Microsoft Dynamics 365 for Office outlook, Server side sync or email router or forward mailbox
  • Outgoing none, Microsoft Dynamics 365 for Office outlook, Server side sync
  • Folder level tracking will automatically track emails when they are moved to certain folders
  • You can link Exchange rules to move emails into folders and linked with Folder Level tracking
  • A limit of 25 rules/folders
  • You create folder tracking rules
  • Mobile Apps

  • Dynamics 365 for phones — uses the same forms as web applications
  • Dynamics 365 for phones — CRM onlines 2015 updates 1, CRM 2016 on premises
  • Dynamics 365 for phones express — CRM 2013 on prem, on line
  • Dynamics 365 for tablets — CRM 2013 online and on premise
  • Mobile apps are free for licenced users
  • Go to a form and click a field to set if a field is visible on the phone
  • Forms are used for both web app and mobile
  • Entity metadata has a checkbox — enable for mobile
  • · Read only in mobile

    · Enable for mobile offline

  • 2 Security privilege restrict access Dynamics 365 for mobile and Dynamics 365 for phones express
  • Mobile security privileges are found in the business management section
  • All custom entities can be enabled for all mobile apps
  • Dynamics 365 for phones and tablets can make entities read only
  • Some system entities cannot be enabled
  • Tabs, sections and fields can be hidden from Dynamics 365 for phones
  • You cannot hide components (fields, sections, tabs) for Dynamics 365 for tablets
  • You can hide components for Phones but not tablets
  • Multiple dashboards can be enabled for Dynamics 365 for phones and Dynamics 365 for tablets
  • System or user dashboards can be enabled for phones and tablets
  • There is a dashboard property called Enable for mobile
  • You can only enable offline sync in a production instance
  • You need 5+ professional licences or 1 enterprise license
  • You need to create mobile offline profile, which defines what data is taken offline
  • You can define data to be download as My data, Teams data or business units data
  • You need to add users to a mobile profile and publish it
  • You can choose to set Synchronization conflicts

  • Microsoft Dynamics 365 and Adobe Experience Cloud selected by 24 Hour Fitness to transform customer engagement | killexams.com real questions and Pass4sure dumps

    REDMOND, Wash., and SAN JOSE, Calif. — April 25, 2018 — Microsoft Corp. (Nasdaq: MSFT) and Adobe (Nasdaq: ADBE) on Wednesday announced an agreement with 24 Hour Fitness, one of the nation’s largest privately owned and operated fitness chains, to deploy Microsoft Dynamics 365 and Adobe Experience Cloud across its network of more than 420 clubs nationwide. This will enable 24 Hour Fitness to dramatically enhance its ability to offer more personalized and unified digital experiences for members throughout every touch point in their fitness journey. With technology integrations across Microsoft business applications and Adobe Experience Cloud, 24 Hour Fitness is investing in a combined cloud platform to engage its members and prospects with highly personalized experiences (see video).

    “We have an opportunity to establish a new bar across the industry by delivering personalized digital interactions to our members that are available 24 hours a day, at home, on the road or in the gym,” said Frank Napolitano, president, 24 Hour Fitness. “It’s not an easy feat to achieve this with nearly 4 million members. Adobe is empowering us to create mass consumer personalization that scales, all utilizing the Microsoft Dynamics 365 platform. In doing so, we are better positioned to serve our members the workouts and health and fitness guidance they truly want and need.”

    24 Hour Fitness is undertaking a journey to digitally transform its operations by combining functional departments to provide a single view of members and guests, messaging, and performance. Integrated cloud solutions from Adobe and Microsoft will help 24 Hour Fitness with scale, security and outreach along with AI and machine learnings to streamline its business and connect more deliberately to its members.

    “Adobe and Microsoft are at the center of how we bring in relevant data, draw intelligent insights, and then how we act upon those insights across all our channels holistically,” said Tom Lapcevic, executive vice president and chief marketing officer, 24 Hour Fitness. “Our mission is to help people improve their lives every day through fitness, both inside and outside our clubs. So, whether it be email communications with a member, a mobile push notification or an SMS communication, we make sure that all our channels are in sync with what the needs of that individual are. It’s about giving every one of our members and guests a better and more personalized experience — and ultimately the results they desire.”

    24 Hour Fitness already leverages Adobe Campaign for email, SMS and mobile push messaging, and Adobe Target for personalization across channels. Integration with Microsoft Dynamics 365 for Sales will enable 24 Hour Fitness to leverage sales data for member and guest insights, providing a single view of the customer that can be used to personalize experiences. For example, 24 Hour Fitness can customize offers, such as personal training recommendations based on loyalty, interests and geography. In addition, the 24 Hour Fitness 24GO custom coaching platform, powered by Adobe Experience Manager for content management and delivery, combined with Microsoft Dynamics 365 provides custom workouts, at-home programming, progress and goal tracking, and class schedules — all within a single dashboard. As well, the monthly digital magazine 24Life offers experts to help you think, eat, move and recover better.

    “24 Hour Fitness is at the forefront of delivering exceptional personalized customer experiences across new customer acquisition all the way through delivering ongoing member services,” said Alysa Taylor, general manager, Microsoft Business Applications & Industry Group. “Together with Adobe, we’re dedicated to empowering digital transformation with 24 Hour Fitness and are proud to join them in their efforts to develop amazing experiences that can revolutionize their industry and further engage their members.”

    “Delivering personalization at scale is the holy grail when it comes to how fitness companies engage with members,” said Dave Welch, vice president, Microsoft Solutions, Adobe. “24 Hour Fitness is able to achieve precisely this by harnessing the unique advantages of Adobe and Microsoft’s joint solutions. This can be a game-changer that truly transforms the member experience.”

    At Adobe Summit 2018 last month, Microsoft and Adobe outlined new native technology integrations between Adobe Experience Manager and Microsoft Azure, Adobe Campaign and Microsoft Dynamics 365, and Adobe Analytics and Microsoft Power BI. The companies together serve more than 60 global brands today, empowering enterprises to compile customer insights, creating a single view of the customer that can be used to personalize experiences across marketing touchpoints. More information on these joint solutions can be found here.

    About Adobe

    Adobe is changing the world through digital experiences. For more information, visit www.adobe.com.

    About Microsoft

    Microsoft (Nasdaq “MSFT” @microsoft) enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more.

    For more information, press only:

    Microsoft Media Relations, WE Communications for Microsoft, (425) 638-7777,

    rrt@we-worldwide.com

    Melissa Chanslor, (415) 832-5489, chanslor@adobe.com

     

    Note to editors: For more information, news and perspectives from Microsoft, please visit the Microsoft News Center at http://news.microsoft.com. Web links, telephone numbers and titles were correct at time of publication, but may have changed. For additional assistance, journalists and analysts may contact Microsoft’s Rapid Response Team or other appropriate contacts listed at http://news.microsoft.com/microsoft-public-relations-contacts.


    Microsoft Dynamics 365 – Hits and Misses in the New CRM Release | killexams.com real questions and Pass4sure dumps

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    Microsoft shared the 2017 Spring (version 9) Dynamics 365 Customer Engagement release (previously known as Dynamics CRM.) From my perspective, the biggest enhancements are a new user interface (UI), more componentized platform design and new SMB CRM sales and marketing suite. Based on my Dynamics 365 review, here are the most interesting new capabilities.

  • A new UI referred to as the Unified Interface reduces white space and adds styling additions such as page borders, uniform spacing, color themes, text wrapping and field controls styling. It adheres to Responsive Design for write once, deploy anywhere reusability, is used for both online and offline operation, and is form factor adaptive across platforms and devices. It will first be released with SMB Sales, SMB Marketing and Customer Service, and later released for the Enterprise CRM suite.
  • Dynamics 365 Customer Insights

  • As part of the Unified Interface, the Social Pane (aka social pain) which uses tabs to display posts, activities and notes has been replaced with a single time line view. The Activity Timeline includes new configuration options to specify which activities and activity fields display for each activity type and a “What you missed” view – which displays changes for a record since it was last accessed.
  • Dynamics 365 Activity Timeline

  • Customer Insights now extends machine learning and algorithms to include Predictive Match (links various identities of the same customer among multiple channels and systems), Predictive Scoring (forecasts outcomes) and Segmentation. This is one those powerful capabilities that advance CRM software from a data entry tool to information delivery platform.
  • Dynamics 365 Predictive Match

  • Organizational Insights provide the constructs to display telemetrics for measures such as user adoption, software utilization, system performance, error history, data storage, plug-ins, and can also be used to adjust user licensing and license types based on actual software utilization.
  • Selective offline operation allows you to select which CRM modules are available for which users for mobile app offline operation. Offline enabled and online only apps can coexist.
  • Mobile CRM now includes more custom controls and the ability to switch forms.
  • Virtual entities use web services to integrate and display data residing in external systems as CRM entities. The virtual data is an alternative approach to replicating data and can be included in Dynamics 365 work streams such as business process automation.
  • With this release the CRM software further evolves from a monolithic platform to more componentized marketing, sales and service applications. This platform and application code separation removes (some) inter-module dependencies and facilitates more focused test cycles and more narrow release cycles (i.e. promotion cycles and hot fixes).
  • Despite the semi-recent $26B acquisition, the LinkedIn integration capabilities are somewhat muted in this release. There is a capability to embed LinkedIn information within the account, contact or opportunity records. Information such as News Mentions, Shares, job changes and activities can be dynamically updated. Team Connections can identify social circles for introductions. Data can be migrated between systems so that the LinkedIn Sales Navigator syncs limited contact data with Dynamics 365.
  • Dynamics 365 Gaps

    While the CRM release is a nice step forward, several gaps remain.

  • There is waning support for on-premise software operation. Most of Microsoft’s biggest releases – such Field Service, Power BI, POS, Flow, PowerApps, Common Data Services (CDS) and more – are not available on-premise. Microsoft’s advantage of offering online or on-premise delivery choice is becoming less of an advantage.
  • There is still no routing and approval processing capability. This is a big gap for larger companies where approval processing is pervasive.
  • Still no Lifecycle Services (LCS) for CRM. The existing Application Lifecycle Management (ALM) is basic and laborious and does not support a DevOps operation.
  • The Dynamics 365 Business Edition Sales and Marketing apps are further delayed. The Business Edition is designed as a reduced feature set at a lower price point. Extensibility is also limited. For example, the SMB suite limits third party (ISV) apps to only the CRM software standard entities. Business Edition can migrate up to the Enterprise Edition, however, it appears Enterprise Edition cannot downgrade to the Business Edition. There’s some talk of using Business Edition and Enterprise Edition CRM within the same instance, but that availability appears to be further down the road.
  • The new bulk email and marketing automation capabilities in Business Edition will not available in the Enterprise edition. This is a big gap that requires companies to procure a third-party marketing solution.
  • The Elephant in the Room

    Will this release close the gap with Salesforce? Probably not. While Microsoft is the primary challenger to the market share leader, Salesforce’s market share is at least 8 times larger and the gap is expanding as the top CRM software provider continues to grow at about 7 times Microsoft (Salesforce CRM sales of about $7B compared to Microsoft estimated $1B over last 12 months). IMHO, Microsoft’s failure to decrease the gap with Salesforce is primarily due to lack of innovation. Unlike top competitors that embraced cloud delivery early, pioneered social business capabilities, deliver integrated marketing automation and offer real Customer Experience technologies, Microsoft’s strategy is more of a fast follower. While this strategy won’t secure a market leader position, it’s not necessarily bad for customers as long as Microsoft delivers the technology to help companies engage customers and deliver relevant, personalized, contextual and predictive Customer Experiences in a reasonable timeframe. Hyping industry buzzwords such as “Customer Experience” and “reimagined UI, reimagined controls and reimagined (insert new feature here)” falls short from delivering the tools and constructs to bring these customer imperatives to life.

    Dynamics 365 Roadmap

    Looking ahead, Microsoft has identified 5 top investment priorities for the next 12 months – User Experience, Customer Insights, Relationship Sales, Business Edition and a more extensible application platform. Additionally, Microsoft will continue its Dynamics 365 direction of further integrating CRM and ERP software in one fully integrated enterprise software suite. End

    Republished with author's permission from original post.

    Categories: Blog • Enterprise Technology

    2,868 views

    Chuck Schaeffer

    Chuck is an Editor at CRMsearch.com and CEO of Vantive Media - a technology media company for business and IT leaders seeking to advance their organizations and careers by advancing their business technology strategy, performance and results.



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