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SD0-401 - Service Desk Foundation Qualification - BrainDump Information

Vendor Name : SDI
Exam Code : SD0-401
Exam Name : Service Desk Foundation Qualification
Questions and Answers : 118 Q & A
Updated On : December 14, 2018
PDF Download Mirror : SD0-401 Braindumps
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SD0-401 exam Dumps Source : Service Desk Foundation Qualification

Test Code : SD0-401
Test Name : Service Desk Foundation Qualification
Vendor Name : SDI
Q&A : 118 Real Questions

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SDI SDI Service Desk Foundation

MetricNet Awarded Keynote address at carrier Desk Institute's 2019 Annual conference | killexams.com Real Questions and Pass4sure dumps

No outcome found, are attempting new keyword!concerning the carrier Desk Institute (SDI) The SDI enterprise mission is to encourage carrier desks to be staggering. To obtain this mission, SDI has developed a collection of goals during which it aims to encourage servic...

MetricNet offers Presentation on service Desk Metrics on the 2018 SDI convention | killexams.com Real Questions and Pass4sure dumps

MCLEAN, Va., March 14, 2018 (Newswire.com) – Jeff Rumburg, co-founder and managing associate of MetricNet, and Bruce Duncan, senior supervisor of consumer services at Deloitte UK, offered “From respectable to exceptional! How Deloitte UK Leveraged Metrics for continuous improvement of their provider Desk!” at the Annual provider Desk Institute (SDI) conference in Birmingham, U.ok.

in this presentation, Mr. Rumburg and Mr. Duncan introduced a compelling case analyze that examined how the Deloitte UK provider desk leveraged metrics to close performance gaps and dramatically increase efficiency to turn into a middle of excellence. It illustrated, in detail, how Deloitte UK centered efficiency pursuits, carried out a scorecard, started working toward an business carrier desk and drove accountability to move from good to exquisite in lower than 18 months!

“In 2016, a benchmark of the Deloitte UK provider desk published a few efficiency considerations. at the root of lots of these challenges was a susceptible metrics discipline,” spoke of Jeff Rumburg, managing partner at MetricNet. “by using maturing their metrics, Deloitte UK has dramatically improved service degrees, first contact decision price and consumer delight. nowadays, Deloitte UK has one of the most desirable performing carrier desks within the business, and they now qualify as a center of excellence inside Deloitte.”

The 2018 SDI convention introduced collectively virtually 1,000 IT service and support experts from over 20 countries and a multitude of industries. This 12 months marked the 31st annual conference held by SDI.

Mr. Rumburg is the winner of the Ron Muns Lifetime fulfillment Award and changed into named probably the most desirable 25 thought Leaders in Technical support and repair administration for 2016 and 2017. he is co-founder and managing associate of MetricNet LLC, the place he is accountable for international strategy, product construction and client engagement delivery. As a number one skilled in benchmarking and re-engineering, Mr. Rumburg authored a most appropriate-promoting booklet on benchmarking and has been retained as a benchmarking expert by way of such regularly occurring groups as American categorical, Hewlett- Packard, widespread Motors and IBM.

For extra suggestions about benchmarking an organization’s service and assist services, please seek advice from http://www.metricnet.com or e mail MetricNet at information(at)metricnet(dot)com.

About MetricNet

MetricNet is the world leader in IT service and assist benchmarking. greater than half of the FORTUNE 500 count on MetricNet benchmarks to enrich and optimize their efficiency. MetricNet is the first, and nevertheless the simplest enterprise to present downloadable service desk and computing device help benchmarks from their web site. With a worldwide benchmarking database of essentially four,000 IT carrier and support benchmarks, MetricNet has probably the most complete database of process and performance metrics in the industry.

concerning the provider Desk Institute (SDI)

The SDI company mission is to encourage provider desks to be wonderful. To obtain this mission, SDI has developed a collection of dreams in which it goals to inspire service desks:

  • To carry the best of carrier beginning by using valuing and embracing premier observe
  • To create an inspiring and fascinating client adventure
  • To invest in and empower their groups to be impressed, take motion and be more advantageous
  • To shine by demonstrating and providing splendid enterprise cost
  • SDI units the globally regarded highest quality apply service desk standards that deliver clear and measurable benchmarks for provider desk operations and authorities. The specifications are designed to encourage provider desks to embrace optimal practice in an effort to elevate the nice of service beginning.


    North East NHS service desk joins overseas elite after securing SDI’s two famous person certification | killexams.com Real Questions and Pass4sure dumps

    NHS North of England Commissioning aid’s (NECS) IT provider Desk has been awarded an internationally favorite accreditation via the carrier Desk Institute (SDI) for dazzling premier follow. NECS is the most effective Commissioning aid Unit to cling this prestigious first-class mark and joins a number of neatly know businesses including O2, Kingfisher and university of St Andrews.

    The Durham-primarily based service desk supports over 20 customers throughout the nation with 12,000 particular person clients. They currently make use of thirteen provider Desk Analysts and five Senior service Desk Analysts and deal with over 1700 calls a month. The NECS provider Desk turned into formed from four former simple Care believe areas (Tees, Durham, South of Tyne and North of Tyne), each with very diverse techniques, procedures and approaches.

    Ian Harrison, provider Desk supervisor at North of England Commissioning guide observed “we are delighted to be awarded this certification by the provider Desk Institute, a lot of challenging work has long past in to normally enhancing our carrier for our shoppers and it is terribly lucrative to acquire this cognizance. presently after our formation we decided to pursue the SDI certification in order to construct on solid trade acknowledged requirements and give us the possibility to embed advancements into our regularly occurring practices.

    “Being the primary NHS Commissioning assist Unit within the nation to be awarded the SDI certification is fabulous and confirms our dedication to supplying amazing service to our consumers. it is a credit to no longer simplest our crew right here on the service desk however the wider IT team across the agency that we've finished this in only nine months and i would for my part want to thank all and sundry who has helped us for his or her hard work and dedication. we now have now built a firm foundation and we would like to proceed to development with our SDC programme and finally purpose for three stars.”

    Howard Kendall, grasp Auditor known as the result an “outstanding fulfillment… a good delivery to SDI certification, with colossal advancements made due to the fact that the preliminary assessment. The service desk is neatly placed to be capable of respond to the long term assist needs of the distinctive purchasers it serves. At NECS it is obvious to see sound leadership and commitment to provider growth and that has resulted in good consumer feedback.”

    The SDI carrier Desk Certification common is in line with the european basis for first-class management (EFQM) mannequin and offers a clear and measurable set of benchmarks for a provider desk operation. All areas of every service desk are assessed together with customer pride, personnel pride, coverage and approaches and performance and results. by way of reaching SDI’s provider Desk Certification an organisation is demonstrating to both its valued clientele and rivals that its help operation is really dedicated to finest practice.




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    SD0-401 exam Dumps Source : Service Desk Foundation Qualification

    Test Code : SD0-401
    Test Name : Service Desk Foundation Qualification
    Vendor Name : SDI
    Q&A : 118 Real Questions

    Updated and reliable brain dumps of SD0-401 are available here.
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    Qualifications – what qualifications? Deregulation of qualifications in England | killexams.com real questions and Pass4sure dumps

    If you are a practitioner in the further education, training and skills’ sector, it can be confusing knowing which qualification you should hold.

    I say ‘should’ hold, but you might not need one, since the deregulation of qualifications in England in 2013 (there are different requirements for the other nations).

    It’s now the responsibility of the individual employer, college or university to make the decision as to what qualifications their staff should hold. However, there might be requirements to hold certain teaching and/or subject qualifications as part of the programme being taught and assessed.

    Practitioners are ‘dual professionals’ i.e. they are a subject expert as well as a teacher, trainer, assessor or quality assurer. Teachers and trainers

    The most popular qualifications for teachers and trainers are the:

  • Level 3 Award in Education and Training (AET)
  • Level 4 Certificate in Education and Training (CET)
  • Level 5 Diploma in Education (and Specialised Diploma) (DET).
  • The AET can be taken pre-service i.e. before gaining a teaching or a training post, whereas the other qualifications are taken in-service whilst working with learners.

    They are usually taken at colleges or training organisations, and are accredited by awarding organisations who are regulated by Ofqual. You can find out more about each qualification by clicking here.

    The AET/CET and DET qualifications have been extended on the RQF until July 2020. The ETF has guidance documents and information here. A review process regarding the content is planned to commence in January 2019.

    There are also Train the Trainer programmes which are short courses, often to help on-the-job trainers with their role. Not all of them are accredited i.e. they don’t lead to a recognised qualification.

    For on-the-job trainers there are Awards, Certificates and Diplomas in Learning and Development at levels 3 and 4. These are often referred to as TAQA which is an acronym for Training, Assessment and Quality Assurance.

    Other teaching qualifications include:

  • Level 5 Certificate in Education (Cert Ed)
  • Level 6 Professional Graduate Certificate in Education
  • Level 7 Post Graduate Certificate in Education (PGCE).
  • They are usually taken at a university, or a college which is affiliated to a university, and are monitored by the QAA.

    The demise of the QCF and the introduction of the RQF in England in 2015 also meant that awarding organisations (AOs), if they wish, could devise their own qualifications in addition to those listed above. An example is an award for assessors, listed at the end of the following section.

    Assessors

    The current qualifications for assessors are made up of three units which, depending upon your assessment role, will lead to the:

  • Level 3 Award in Understanding the Principles and Practices of Assessment. This is a theory unit only. 
  • Level 3 Award in Assessing Competence in the Work Environment (ACWE)
  • Level 3 Award in Assessing Vocationally Related Achievement (AVRA)
  • Level 3 Certificate in Assessing Vocational Achievement (CAVA).
  • These have also been extended to July 2020 and guidance and documentation can be found here.

    A qualification for assessors who are involved in the end-point assessment of apprentices is the:

  • Level 3 Award in Undertaking End-Point Assessment.
  • Quality assurers

    There are qualifications for those who internally and externally quality assure the work of assessors. Depending upon your quality role, these will lead to:

    Internal quality assurance (IQA)

  • Level 4 Award in Understanding the Internal Quality Assurance of Assessment Processes and Practice. This is a theory unit only.
  • Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice.
  • Level 4 Certificate in Leading the Internal Quality Assurance of Assessment Processes and Practice.
  • External quality assurance (EQA)

  • Level 4 Award in Understanding the External Quality Assurance of Assessment Processes and Practice. This is a theory unit only.
  • Level 4 Award in the External Quality Assurance of Assessment Processes and Practice.
  • Level 4 Certificate in Leading the External Quality Assurance of Assessment Processes and Practice.
  • These have also been extended to July 2020 and guidance and documentation can be found here.

    You can find further information regarding all the above qualifications by clicking here.

    The difference between qualifications and standards

    A qualification demonstrates you have met all the criteria required for a particular role, and is formally accredited.

    Standards are a set of criteria which can be demonstrated on-the-job, and are often produced by professional associations for their members to refer to. They are a way of checking and confirming what you are currently doing.

    Professional standards

    Professional standards are either mandatory or voluntary. In England, the Education and Training Foundation (ETF) has a set of Professional Standards for teachers and trainers which were launched in 2014.

    Professional standards give teachers something to aspire to, or to use as a form of self-assessment. If none are available where you work, it might be useful to refer to these as a guide.

    National occupational standards

    These are often produced by sector skills councils and they are not qualifications.

    However, they are often used as the basis for awarding organisations to produce a qualification specification, such as those for Learning and Development.

    Status

    Gaining ‘status’ is a demonstration of your professionalism in the sector.

    If you are a member of the Society for Education and Training, you can work towards Qualified Teacher Learning and Skills (QTLS) status. This is a badge of professionalism.

    Advanced Teacher Status (ATS) was launched in June 2017 by SET and is open to those who have already achieved QTLS. It is the badge of advanced professionalism and mastery. Those who achieve ATS will be conferred with the Chartered College of Teaching’s Chartered Teacher designation.

    Ann Gravells, Author, Creator of Teacher Training Resources and an Education Consultant

    This text has been adapted from Gravells A The Award in Education and Training (2014 Revised edition) London Learning Matters SAGE Publications Ltd. Copyright © 2018 Ann Gravells

    Ann Gravells Newsroom Strap


    After desk doodling and toy gun incidents, it's clear educators lack common sense | killexams.com real questions and Pass4sure dumps

    Test scores show our kids are getting smarter.

    That's a good thing, because our educators seem to be getting dumber.

    On Monday, a teacher at Junior High School 190 in Queens caught 12-year-old Alexa Gonzalez doodling on her desk with a lime green magic marker. Instead of just erasing it, the school called police and the girl was walked out in handcuffs.

    I don't know what the qualifications are for landing a job as a teacher or principal, but one thing's for sure, it's not common sense.

    What's next? Will spitballs bring an assault charge? Could kids get 7-to-10 for shooting rubber bands? With this kind of thinking, gramps would have done hard time for dunking girls' braids in the inkwells.

    What a stunning lack of common sense! Alexa was initially suspended from school and told to do eight hours of community service.

    Heck, Naomi Campbell got little more than that for bonking somebody on the head with a cell phone.

    As for Mastroianni, it's a good thing she didn't frisk Patrick - she might have found snips and snails and puppy dogs' tails.

    It'd be hilarious, except that Alexa is throwing up every day, and little Patrick, an A student, in math no less, didn't want to go back to school.

    Are these educators trying to get the city sued?

    Mastroianni must be well-versed in the work of Dr. William Pollack, the Harvard psychologist who wrote "Real Boys" and said America has become "afraid of its own sons."

    We're sure she's read "Raising Cain" and familiarized herself with the work of the Gates Foundation and the Gurian Institute, on how to deal with boys who still have a little caveman in their DNA.

    Somebody even searched him when he was 2.

    Common sense has departed. These people have taught the kids a valuable lesson, though: Grownups can be idiots.


    South Carolina Is Lobbying to Allow Discrimination Against Jewish Parents | killexams.com real questions and Pass4sure dumps

    The Trump administration is considering whether to grant a South Carolina request that would effectively allow faith-based foster care agencies in the state the ability to deny Jewish parents from fostering children in its network. The argument, from the state and from the agency, is that the federal Religious Freedom Restoration Act should not force a Protestant group to work with Jewish people if it violates a tenet of their faith.

    The case being made by South Carolina is an extension of the debate around RFRA, which is more commonly associated with discrimination against LGBTQ people, but by no means applies exclusively to that group.

    If granted, the exemption would allow Miracle Hill Ministries, a Protestant social service agency working in the state’s northwest region, to continue receiving federal dollars while “recruiting Christian foster families,” which it has been doing since 1988, according to its website. That discrimination would apply not just to Jewish parents, but also to parents who are Muslim, Catholic, Unitarian, atheist, agnostic or other some other non-Protestant Christian denomination.

    Miracle Hill covers Greenville, Pickens and Spartanburg counties, and its foster care services have becoming increasingly in demand as an opioid epidemic has torn through a generation of young parents. The fight over its policy has been written about in the local press and was first covered nationally by The Nation.

    The request has been made to the Department of Health and Human Services. The agency has been quietly taken over by hardline evangelical activists, a perk for their unwavering support of Trump’s presidential bid and his administration.

    Miracle Hill has told the local press that while they themselves will not place children with families who don’t meet their standards, they refer them to agencies that will. But as the provider with the region’s highest quality of service, making referrals means sending people to deal directly with the state Department of Social Services, or to agencies in other parts of the state that are several hours away by car.

    Beth Lesser is a Jewish parent who was turned away by Miracle Hill. “Understand, in the upstate of South Carolina, if you want to be a foster parent or a mentor, there’s DSS, which is the government. And there’s Miracle Hill. There really isn’t anybody else,” Lesser told The Intercept.

    When she still lived in Greenville, Lesser participated in a three-day training co-hosted by Miracle Hill and Fostering Great Ideas, another regional child welfare agency. On the third day, two officials running the training, David White of Fostering Great Ideas, as well as a Miracle Hill representative, told the group that non-Protestants wouldn’t be able to mentor with Miracle Hill, let alone foster a child.

    “I’ve never felt that sort of discrimination before.”

    “I’ve never felt that sort of discrimination before,” she said. “Once they get [the children] in one of their group homes, they don’t let non-Christian Protestants mentor them, foster them, or anything.” Lesser couldn’t recall the name of the Miracle Hill representative, but White confirmed the exchange to The Intercept, saying that they were explaining Miracle Hill’s policy, and that his agency, FGI, does not itself discriminate. Miracle Hill did not respond to a request for comment.

    Originally from New Jersey, she and her husband lived in Florida before moving to South Carolina for 18 years. They’ve fostered and mentored other children through various agencies, and have since returned to Florida.

    “What Miracle Hill does, is they scoop up these kids from foster care, and they have these group homes. And then once they get the kids in there, their whole objective is to indoctrinate them into their brand of Christianity,” Lesser said.

    Lesser said that while she and her husband were licensed foster parents while they lived in South Carolina, they “hardly got any calls” to foster children.

    “I think that if Trump knew about this in detail, he wouldn’t be for it,” Lesser said. “Because he’s not a religious nut.” She’s a proud supporter of the president — and, she offered, she wanted Supreme Court Justice Brett Kavanaugh to be confirmed.

    For the state’s DSS, the practice of discriminating against Jewish families was too much. As early as January 2018, DSS sent a letter raising concerns that the agency was violating federal and state nondiscrimination laws, as well as DSS policy, by requiring applicants to meet strict religious standards — namely, being a practicing Protestant and not being in a same-sex relationship. The letter was obtained through a Freedom of Information Act request by the American Civil Liberties Union, which provided it to The Intercept.

    “In telephone conversations with the Department, Miracle Hill has given the Department reason to believe Miracle Hill intends to refuse to provide its services as a licensed Child Placing Agency to families who are not specifically Christians from a Protestant denomination,” the letter reads, offering Miracle Hill 30 days to resolve the issue and 30 more days to implement a new approach.

    But Miracle Hill, which is closely allied with the top GOP leadership of the state, had a different response: It went to lawmakers and the governor, who changed state law to shield Miracle Hill from DSS. The state officials in turn pleaded Miracle Hill’s case to the Trump administration.

    Miracle Hill is one of 11 Christian-affiliated foster care agencies serving over 4,000 children in foster care and group homes in South Carolina, a the state that, like many others, has historically had a shortage of foster homes.

    It is the only one of those Christian agencies, according to DSS, with religious qualifications for parents.

    David White is the founder and CEO of Fostering Great Ideas, a nonprofit working to improve the child welfare system, though it does not itself foster children. FGI works closely with Miracle Hill in South Carolina and is expanding to Denver, but does not share its recruitment policy. He argued that families rejected by Miracle Hill do have other places to go. There are 11 foster care providers in Greenville, according to FGI data pulled from DSS. Seven of those provide therapeutic as opposed to regular care for children.

    A number of agencies do allow gay couples or Catholic families to foster, White said. “There is the ability to have an intelligent conversation, versus a ‘we’re right, you’re wrong’ — ’cause it is subtle. It’s very difficult. And I know the CEO of Miracle Hill. I know him well. And he is not a bigot. And that’s what makes this a human story.”

    The organization’s last provisional state license expired July 25, and DSS won’t issue a permanent one until Miracle Hill proves it’s not discriminating — or DSS gets a federal order to make an exception.

    Such an order is already drafted. It’s awaiting final signature on the desk of Secretary Alex Azar at the Department of Health and Human Services. If granted, Miracle Hill will be allowed to continue denying qualified families from adopting kids based on religious views.

    The ACLU is litigating a similar case in Philadelphia against Catholic Social Services. Bethany Christian Services, another Philadelphia agency originally involved in the complaint, has since stated it will comply with federal law and accept same-sex couples. Philadelphia’s DHS has since resumed doing business with the agency. CSS is now suing DHS.

    “There are many, many faith-based agencies doing work in the child welfare field,” Leslie Cooper, deputy director for the ACLU LGBT & HIV Project told The Intercept. “And doing really important work. And regardless of their religious belief, the vast majority comply with professional child welfare standards  … which include: you accept all qualified families; you don’t discriminate based on characteristics unrelated to ability to care for a child.”

    “It’s pretty outrageous, in my view, that the states are actually passing laws to authorize this.”

    The few agencies unwilling to do that, Cooper said, are “seeking to maintain state contracts for many millions of dollars to provide this government service to wards of the state — the service being, find families for these children who desperately need them. But ‘Oh, we’re gonna throw away the ones that don’t meet our religious test.’ Even though they may be fantastic parents and may be the only family for a particular child, that that child is waiting for. So it’s pretty outrageous, in my view, that the states are actually passing laws to authorize this.”

    Those states include Alabama, Michigan, Texas, South Carolina, Oklahoma, North Dakota, South Dakota, and Mississippi.

    Even in the Miracle Hill’s online application for interested foster parents it’s clear they intend for children to be raised in a Christian home.

    In addition to basic information, the application asks for “denominational affiliation,” a pastor’s name, phone number, and “a brief, personal testimony of your faith/salvation,” and that of a spouse, if applicable. If you and your partner are the same sex, Miracle Hill will not allow you to adopt children in their network, according to lawyers, foster parents and employees at agencies who have worked closely with Miracle Hill.

    miracle-hill-1539628662

    A screenshot of a portion of Miracle Hill’s foster care inquiry form on their website.

    Screenshot: The Intercept

    Lesser said DSS eventually asked her to foster a child with another agency in the state, but she was never asked to foster with Miracle Hill. But she said working directly with DSS — as opposed to through a service provider like Miracle Hill — is often overly burdensome, bureaucratic and ultimately ineffective. Advocates agree. So does another Jewish foster mother, Lydia Currie, who tried, unsuccessfully, to work with Miracle Hill.

    That’s in part because Miracle Hill really does good work. And DSS in South Carolina, unlike in many other states, handles not only child welfare but disaster response and emergency management. They’re currently orchestrating the state’s response to Hurricane Michael.

    “Your worker at Miracle Hill picks up the phone,” Currie told the Intercept. “Which workers at DSS do not do.”

    A Jewish foster mother who lived in Greenville until moving to Philadelphia this year, Currie adopted twice through DSS, in 2012 and again in 2018.

    “DSS is chronically understaffed, chronically underfunded, chronically over-caseloaded. And that’s why they dump so much on Miracle Hill,” Currie said.

    “The standard of service offered by DSS workers is significantly inferior to what’s offered at Miracle Hill. The support for foster families is significantly inferior,” Currie said. “It is a tremendous barrier to access for people who aren’t highly educated and highly motivated.”

    She dealt extensively with Miracle Hill during her time in South Carolina, both as a prospective parent and as a guardian ad litem. She and her husband have three biological children. After deciding to grow their family, they adopted two children, in 2012 and in 2018, who spent extended periods of time in Christian orphanages.

    “Miracle Hill offers continuity of services,” she continued. “It creates a burden upon non-narrowly defined Protestant Christians that does not exist for families who pass their religious test for the use of public funds.”

    “It was a doctrinal test, they made it very clear.”

    “It was a doctrinal test, they made it very clear,” she said, recalling the first time she saw the agency’s foster parent application. “In other situations I’ve had, Christian agencies have been happy to work with Jewish families, when it’s a matter of at-risk children. Particularly if they take public funding,” she said.

    “The foster adoption world is full of Christian organizations that work with any fit and willing foster parents. So Miracle Hill is very much an outlier on that in an intensely creepy way.”

    Miracle Hill’s practices discriminate against Christians too — just not those who are Protestant, she said. “I also know a Catholic family that was excluded from fostering with Miracle Hill,” Currie said. “And they’re mad too.” Lesser said that she had also learned of a Catholic family turned away.

    That caveat is a particular point of turmoil for Miracle Hill’s president and CEO, Reid Lehman, according to FGI’s White. “I believe that Reid has definitively, definitely wrestled with this. I know he has. And he would like to have that ability to have that conversation with you, I would imagine.” Lehman did not respond to requests for comment by the time of publication.

    On top of that, Currie said, the agency “practices coercive Protestant Christianity.”

    “Many, many children who have absolutely no religious affiliation, or have a religious affiliation other than Christianity, are placed by the Department of Social Services with Miracle Hill,” Currie said. That means, Currie said, “effectively mandatory Sunday school, mandatory after school Bible study. Mandatory prayer. Including teenagers, including children for whom this is terrifyingly inappropriate.”

    “Church and state are so co-mingled,” Currie went on, “that I don’t think it would survive a constitutional test. No one’s interested in giving it one. It needs one actually. And Miracle Hill might be a good test case.”

    Republican presidential candidate Donald Trump speaks with South Carolina Lieutenant Governor Henry Dargan McMaster (L) during a press conference at the Hanahan Town Hall in Hanahan, South Carolina, February 15, 2016. / AFP / JIM WATSON (Photo credit should read JIM WATSON/AFP/Getty Images)

    Then-Republican presidential candidate Donald Trump speaks with South Carolina Lt. Gov. Henry Dargan McMaster, left, during a press conference in Hanahan, S.C., on Feb. 15, 2016.

    Photo: Jim Watson/AFP/Getty Images

    The Protestant agency may well see its request granted.

    The Trump administration has made clear that religious freedom, at least for those of the Christian faith, is a priority. And following Governor Henry McMaster’s March executive order supporting Miracle Hill, tucked into a 2018-2019 budget proviso bill that passed the General Assembly on June 28, South Carolina added a clause that would keep DSS from discriminating or taking “any adverse action against a faith-based child placing agency” on the basis that the agency is declining services that conflict with its faith.

    McMaster personally awarded Miracle Hill’s president and CEO Reid Lehman the state’s highest civilian honor this summer. Senator Lindsey Graham’s office in June also made appeals to HHS to speed up process.

    Lehman reached McMaster’s office after initial appeals to South Carolina State Rep. Garry R. Smith, with whom he was in contact regarding the state’s budget proviso that weakened DSS’s power to scrutinize his agency. Lehman asked Smith to press McMaster, suggesting “a call [to HHS] from the Governor’s office” reminding them “that the federal response is needed to put this to bed.”

    Both Lehman and Miracle Hill’s spokesperson did not respond to multiple calls, emails and voicemails from The Intercept.



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